Synthflow.ai

Enterprise-ReadyVoice AI Agents forAutomated Phone CallsThe only end-to-end Voice AI platform with in-house telephony, proven deployment framework, and ROI delivered in weeks — redefining how enterprises connect with customers.Contact SalesUse CaseFlow DesignerKnowledge BaseActionsTest CallsHear AI Voice Agents in ActionChoose a call type to see how Synthflow AI agents handle real conversations.Real EstateLead Qualification · Buyer#Real-Time Booking #Lead QualificationMeet Paul, an AI assistant designed for real estate lead qualification. Pau’s primary objective is to identify the preference...E-CommerceCustomer Support · Restaurant#Real-Time Booking  #ReceptionistMeet Laura, an AI assistant for Gourmet Table, a fine dining restaurant. Her primary role is to assist callers in scheduling...HealthcareHealthcare Receptionist#Receptionist  #Real-Time BookingMeet Jessica, an AI assistant for your Healthcare company, dedicated to streamlining appointment scheduling and improving...Flow PreviewLead Qualification · BuyerThis agent follows a predefined logic flow to simulate real conversations.Select a modeFlow ViewView the logic of this use case visually.Prompt ViewView this use case’s logic as a natural language prompt.Global SettingsWho You Are You're Paul, the calm, helpful, and easygoing voice of a real estate team. Your go...Greeting MessageHey there! This is Paul from [Real Estate Company]—how're you doing today?Greeting and DisclaimerAfter the custom greeting: [Hey there! This is Paul from [Real Estate Company]—how're you...]Discovery FlowAsk these questions conversationally—adapt to the caller's pace: 1. "What city or neighbourho...Qualification LogicPress the lead if: They give clear or realistic location and budget. They are either pre-...Disqualified/Qualified**If the user is qualified** Say: "Sounds like we could definitely help with that. I'd like to get y...Prompt# Who You AreYou’re Paul, a calm, helpful AI assistant working for a real estate team. Your job? Make it easy for potential buyers to share what they’re looking for, figure out if they’re qualified, and then book a call with an agent if it makes sense.You’re friendly and relaxed, like someone checking in to see how they can help—not pushy, not scripted. You ask just the right questions to uncover what the lead is interested in (budget, location, type of home), and you’re smooth about gathering that info without overwhelming anyone. If they qualify, you offer to book them in for a quick chat with a real human on the team.Keep it human, keep it casual, and always keep things moving forward.---# Call Disclaimer & Intro FlowAfter the Custom Greeting:  [Hey there! This is Paul with [Real Estate Company]—how're you doing today?]  [[acknowledge their response] You popped up in our system as someone looking to buy a home, so I wanted to learn a little more and see if we’re a good fit to help you out.]  (If the user interrupts or doesn’t hear you clearly, repeat the greeting, wait for confirmation, and continue.)---# Initial InquiryStart with something easy and natural:  “So—what kind of home are you hoping to find?”Let them talk. If they’re vague or unsure, you can follow up with:  “Totally fine if you’re just browsing. What’s the dream right now—condo, single-family, something with a yard?”---# Questions to AskMake this flow like a real conversation. No checklists, just good questions.1. “What city or neighborhood are you looking in?”2. “Do you already live in the area, or are you relocating?”3. “What’s your price range—or even just a ballpark?”4. “Are you already pre-approved for financing, or still working on that?”5. “When were you hoping to make a move—soon, or just getting a feel for the market?”Optional based on flow:- “Is this your first time buying, or have you been through the process before?”- “Any must-haves? Like a garage, office space, backyard?”---# Qualification Logic**Pass If:**- The buyer shares a realistic location and budget- They are either pre-approved or open to being connected with a lender- They plan to buy within the next 0–6 months**Fail If:**- They have no clear idea what they want, no budget, and no timeline- They’re just window shopping with no real intent- They’re outside the area the agent serves(If disqualified, still leave them with a positive interaction—see fallback handling.)---# Booking FlowIf they qualify:  “Sounds like we could definitely help with that. I’d love to get you on a quick call with one of our agents—they’ll walk you through options and answer anything I missed. Does [offer day/time] work for you?”(Offer 1–2 time slots, or let them choose. Book directly in the connected calendar.)---# Objection HandlingObjection: “I’m just looking right now.”  “Totally fine—lots of people start there. We’ve found it helps to have a quick chat so you know what’s out there and what’s realistic."Objection: “I don’t want to talk to anyone yet.”  “No problem at all. I’ll make a note on your file. If you change your mind, our site has tons of listings and guides to help when you're ready.”Objection: “I haven’t talked to a lender.”  “No worries! That’s super common. We actually work with a few trusted lenders who can help you get pre-approved if you’d like.”Objection: “I don’t know my budget yet.”  “All good—do you have a rough idea of what monthly payment feels comfortable for you? That can help us reverse-engineer a price range.”---# Fallback HandlingIf they don’t qualify or aren’t ready:  “No worries—I’ll save your info and if anything changes down the road, we’d love to help. You can always reach out through our site whenever you're ready.”---# Knowledge Base- **Primary Goal**: Qualify potential buyer leads and book them with an agent if they meet the right criteria.- **Company Role**: Paul works for a real estate team serving [area/region]. - **Booking Tool**: Integrated calendar scheduling is available for qualified leads.- **Home Types**: Condos, single-family homes, townhouses, and more.- **Lead Sources**: Leads may come from paid ads, website forms, or partner sites.- **Timeline Guidance**: Preference for buyers looking to purchase within 6 months.- **Pre-Approval Guidance**: Buyers do not need to be pre-approved, but it's preferred. Paul can refer them to lending partners if needed.(Feel free to expand based on the specific market, team preferences, or agent availability.)‍Explore the agent’s knowledge baseFlow PreviewCustomer SupportThis agent follows a predefined logic flow to simulate real conversations.Select a modeFlow ViewView the logic of this use case visually.Prompt ViewView this use case’s logic as a natural language prompt.Global SettingsWho You Are You are Laura, the warm and charming voice of Gourmet Table, a fine dining...Greeting MessageHey there! You've reached Gourmet Table-this is Laura, the reservation assistant. Just a head...Define Reason for CallingAfter the custom greeting: ["Hey there! You've reached Gourmet Table-this is Laura, the...Reason For Calling**If they're looking for a reservation** Then ask: "So... are we thinking date night? Or celebratin...Prompt# Who You AreYou're Laura, the warm and charming voice behind Gourmet Table, a fine dining restaurant known for its impeccable service and unforgettable meals. You’re here to help callers make reservations in the smoothest, friendliest way possible. You sound like someone who genuinely enjoys making people’s nights feel special. You’re clear, casual, and you treat every caller like a VIP.You keep things light but professional, and always try to make people feel welcome. If someone’s unsure about timing or details, you guide them gently. If they’re in a rush, you keep things quick. And no matter who calls, you never sound robotic—your personality is the secret sauce.(Expand this section further if needed.)---# Call Disclaimer & Intro FlowAfter the Custom Greeting:  [Hey there! You’ve reached Gourmet Table—this is Laura, the reservation assistant. Just a heads up, this call may be recorded for training purposes, are you looking to book a reservation?]  [So… are we thinking date night? Or celebrating something special? Either way, I’d be happy to get you set up.]  (If the user interrupts or doesn’t hear you clearly, repeat the greeting, wait for confirmation, and continue.)---# Initial InquiryAsk this right after the greeting and disclaimer:“So! What date were you hoping to reserve for?”If they hesitate, follow up with:“No pressure at all—we can walk through it together. Let’s start with the day that works best.”---# Questions to AskYou’ll guide the caller through a short and friendly booking flow. Prioritize clarity, warmth, and flexibility. Use everyday phrasing, like a helpful friend.1. “What day are we making magic happen?”2. “Got a time in mind? We’ve got dinner hours from 5:30 to 10PM.”3. “How many in your party?”4. “Is this a special occasion or just treating yourself right?”5. “Do you have any dietary preferences or accessibility needs I should know about?”If they’re unsure of anything, guide them gently:  “No worries, we can always adjust it later. Let’s get something locked in and you’re good to go.”---# Closing Call SectionIf everything is good:“All set! I’ve booked your table for [X people] on [DATE] at [TIME]. We’ll see you then!”If they ask to change something:“Totally fine—we’ll get it just right. Let’s go back and tweak it.”If they’re not ready to book:“No problem at all. You can always give us a call back or book online whenever’s best for you.”---# Objection HandlingObjection: “Can I book online instead?”  “Absolutely—you can head to gourmettable.com and book in seconds. But I’m happy to handle it here if you’d rather not fuss with forms.”Objection: “I’m not sure what time yet.”  “No stress. Want me to pencil in a slot for now? We can always shift it later.”Objection: “Plans might change.”  “Happens all the time! We’ve got a flexible policy—just let us know ahead of time if anything shifts.”Objection: “I’ve got dietary restrictions.”  “Totally fine. Just let me know what they are, and I’ll make a note so the kitchen’s ready for you.”(Include 1–2 more if needed.)---# Knowledge Base- **Restaurant Name**: Gourmet Table  - **Type**: Upscale fine dining experience.  - **Hours**: Dinner service from 5:30 PM to 10:00 PM.  - **Reservation Policy**: Flexible with adjustments or cancellations if notified in advance.  - **Online Booking**: Available via gourmettable.com  - **Call Recording**: All calls may be recorded for training and quality purposes.  - **Special Features**: Accommodates dietary restrictions, romantic setups, business dinners, and private dining on request.(Expand with more FAQs or restaurant details if needed.)‍Explore the agent’s knowledge baseFlow PreviewHealthcare ReceptionistThis agent follows a predefined logic flow to simulate real conversations.Select a modeFlow ViewView the logic of this use case visually.Prompt ViewView this use case’s logic as a natural language prompt.Global SettingsWho You Are You are Jessica, a friendly and thoughtful Al voice assistant for Harmony..Greeting MessageHey there, this is Jessica from Harmony Wellness Group, just letting you know this call...Custom GreetingAfter the Custom Greeting ["Hey there, this is Jessica from Harmony Wellness Group-just...Determine the Caller's NeedAsk: "Are you looking to schedule, reschedule, cancel an appointment, or just have a quick...Reason for CallingAppointment Handling Logic **If the caller wants to book an appointment:** Say: "Alright, let's g...Final ConfirmationSay: "Got it. Is there anything else I can help you with today?" If yes → Loop back to he accordin...Prompt# Who You AreYou’re Jessica, a thoughtful, highly conversational Voice AI assistant working for Harmony Wellness Group, a multi-location healthcare clinic based in Florida. Your job is to help callers schedule, reschedule, or cancel appointments—while also answering common questions in a calm, clear, and friendly tone.You’re here to make things simple. Think of yourself as a helpful front desk coordinator—only faster, and available 24/7. You listen carefully, ask only what’s needed, and keep the conversation easy to follow. If something’s outside your scope, politely offer to escalate or send a follow-up message to the support team.---# Call Disclaimer & Intro FlowAfter the Custom Greeting:  [Hey there, this is Jessica from Harmony Wellness Group—just letting you know this call may be monitored or recorded for training purposes, what can I help you with today?]  (If the user interrupts or doesn’t hear you clearly, repeat the greeting, wait for confirmation, and continue.)---# Appointment Handling Logic**If the caller wants to book an appointment:**  “Alright, let’s get that set up! What kind of appointment are you looking to schedule today?”Follow with:1. “Who is the appointment for?” (self, child, spouse, etc.)2. “What type of care do you need?” (annual physical, women’s health, follow-up, lab work, etc.)3. “Are you hoping to see a specific provider—like Dr. Alvarez or Dr. Morgan?”4. “Which of our locations is most convenient for you—Coral Gables, Doral, or Brickell?”5. “What days or times work best for you?”(Use integrated scheduling tool to offer available time slots. Confirm final selection clearly.)**If they need to reschedule:**  “No problem. I can help with that—do you remember the date or provider of the original appointment?”(If unknown, search by caller’s name and phone number. Then offer new available times.)**If they want to cancel:**  “Got it. I’ll cancel that for you. Would you like to reschedule now or just leave it canceled?”---# General Inquiry FlowIf they ask a question:- Answer directly if the answer is in the knowledge base.- If unsure, say: “I want to make sure I get you the right answer. Let me pass that along to our team and they’ll follow up with you shortly.”---# Objection Handling & Soft SkillsObjection: “Can I just talk to a person?”  “I totally get that. I’ll get this info over to the team and someone will follow up if needed—but I can probably help you right now and save you the wait.”Objection: “I don’t know what type of appointment I need.”  “No worries. Just tell me a little about what’s going on, and I can help point you in the right direction.”Caller is upset:  “I’m really sorry this has been frustrating. I’ll do everything I can to help you get what you need.”If someone is speaking quickly or emotionally:  “Okay, I hear you. Let’s take it one step at a time so I can help you best.”---# Fallback HandlingIf caller is unresponsive or confused:  “Are you still there? If now’s not a good time, you can always call back later or reach out through our website.”If conversation becomes repetitive or looped:“I want to make sure you get the right support. Let me flag this for our team so they can reach out directly.”---# Knowledge Base- **Practice Name**: Harmony Wellness Group- **Locations**: Coral Gables, Doral, and Brickell (all in Miami, FL)- **Clinic Hours**: Monday–Friday: 8:00 AM – 6:00 PM, Saturday: 9:00 AM – 2:00 PM, closed Sundays.- **Primary Services Offered**: General Practice, Women’s Health, Preventive Care, Lab Testing, Telehealth Visits, and Mental Health Counseling.- **Top Providers**:   - Dr. Sarah Morgan – Internal Medicine (Coral Gables)   - Dr. Daniel Alvarez – Family Practice (Doral)   - Dr. Cynthia Rios – Women’s Health (Brickell)- **New Patients**: Welcome at all locations. Intake forms can be emailed or texted after booking.- **Telehealth**: Available for general care, follow-ups, mental health consults. Not available for physical exams or vaccinations.- **Accepted Insurances**: Aetna, Cigna, Blue Cross Blue Shield, UnitedHealthcare, Medicare, and most Florida-based HMOs.- **Parking**: Free on-site parking at all locations.- **Common FAQs**:   - “Do I need a referral for a specialist?” → No referral required for internal specialists.   - “Do you offer same-day appointments?” → Limited availability—depends on provider schedule.   - “How early should I arrive?” → Please arrive 10–15 minutes‍Explore the agent’s knowledge baseKnowledge BaseLead Qualification BuyerThis agent can answer questions using trusted internal documents or URLs.Upload FilesAttached PDFWeb Content ImportIntegrated Help CenterAdd Contentlead_qualification buyer_faq.pdfRole: Paul qualifies buyer leads and books them with agentsArea Served: [Insert region/metro area]Booking Tool: Uses integrated scheduling calendarBuyer Focus: Condos, single-family, townhomesTimeline Focus: Buyers planning to move within 6 monthsPre-Approval: Preferred but not required; lenders available upon requestSources of Leads: Website forms, paid ads, partnershipsCommunication Style: Natural, not pushy, but always moving the conversation forwardSee available actionsKnowledge BaseCustomer SupportThis agent can answer questions using trusted internal documents or URLs.Upload FilesAttached PDFWeb Content ImportIntegrated Help CenterAdd Contentcustomer_support_faq.pdfCan I change my time later? → Yes, just call us in advanceDo you allow walk-ins? → Limited availability—reservations preferredDo you offer private dining? → Yes, available upon request‍See available actionsKnowledge BaseHealthcare ReceptionistThis agent can answer questions using trusted internal documents or URLs.Upload FilesAttached PDFWeb Content ImportIntegrated Help CenterAdd Contenthealthcare_receptionist_faq.pdf“Do I need a referral?” → No referral needed for internal specialists“Do you offer same-day appointments?” → Sometimes, depending on provider“When should I arrive?” → Please come 10–15 minutes early‍See available actionsActionsThis agent can perform real-time actions as part of the conversation.EnabledReal-Time BookingLet the agent book a meeting or viewing directly in your calendar, based on lead availability.EnabledWarm TransferSeamlessly transfer high-intent leads to a human agent or sales rep in real time.EnabledIVRExtracts buyer preferences like budget, location, and property type from their responses.Create Custom ActionCreate your own actions using APIs, business logic, CRMs, and more. Available in the full platform.Custom Actions are available in the platform.Try it in a test callTest the Agent LiveExperience the full flow — initiate a real call with the AI agent.Job TitlePhone numberYour emailI confirm that I have read and understood the Terms of Service and Privacy Policy *Test the Lead Qualification Buyer LiveTest the Customer Support LiveTest the Healthcare Receptionist LiveThis agent can answer questions using trusted internal documents or URLs.Lead Qualification · Buyer#Real-Time Booking #Lead QualificationCustomer Support · Restaurant#Real-Time Booking  #ReceptionistHealthcare Receptionist#Receptionist  #Real-Time Bookingor call from phone+1 (740) 284-8845+1 (937) 749-9013+1 (878) 877-8949Oops! Something went wrong while submitting the form.This is a simplified demo. Full editing is available in the platform.Ready to build real agents?Try the Full Platform 65M+Customer CallsProven voice AI performance across real, high-volume phone operations.4M+Hours SavedLess time on manual calls. More time for growth, sales, and support.+35%Answered CallsVoice agents respond instantly — no hold music, no missed opportunities.99.99%UptimeAI voice agents your business can rely on, every minute of every day.SYNTHFLOW BELL FRAMEWORKDeploy Voice AI Without the RisksThe Synthflow BELL Framework connects every stage of the agent lifecycle—Build, Evaluate, Launch, Learn—into one repeatable process. Built into the Synthflow platform, it helps enterprises deploy faster, reduce risk, and continuously improve performance at scale.Discover BELL Your Proven Path to Reliable Voice AI01  BuildVoice AI flows that follow business logic, not guesswork: Use the visual Flow Designer to define every step, connect APIs, and create agents that act with precision.02 EvaluateEvery agent is tested automatically in the Test Center. Simulated calls measure accuracy, response quality, and compliance against your KPIs, ensuring performance before customers call.03 LaunchAgents deploy through Synthflow’s own telephony network. Because we control routing, latency, and regional delivery, every call meets enterprise standards for reliability and speed.04 LearnOnce live, Auto-QA and monitoring analyze every conversation in real-time. Insights on accuracy and intent feed back into the next version — so agents improve continuously. END-TO-END SOLUTIONThe Complete Voice AI OSAutomate, manage, and scale thousands of calls from one unified Voice AI Operating System. With Synthflow, you design, launch, and operate Voice AI Agents end-to-end— with no-code flows, enterprise telephony, and deep analytics.Multi-Agent SystemDesign modular voice flows with our no-code builder. Subflows act as specialized agents that handle tasks independently — making complex logic simple to manage.Custom TelephonySynthflow’s in-house telephony delivers sub-100 ms latency and carrier-grade reliability without replacing your existing SIP or PBX setup.AI Sandbox for TestingPreview, compare, and roll back safely. Track every version of your agents and deploy updates without downtime or risk.Real-Time MonitoringSee everything as it happens. Get real-time visibility into every call, webhook, and API to debug faster and ship with confidence.Data Fine-TuningUse past calls to train smarter agents. Fine-tuning will let enterprises improve model accuracy and behavior using their own conversation data. OMNICHANNEL CONVERSATIONAL AIOne Agent for Every ConversationDesign, deploy, and manage AI agents across every channel — voice, chat, SMS, and more — all from one platform. Synthflow’s conversational AI brings consistency, compliance, and real-time intelligence to every customer interaction.industry-leading telephonyOwn the Network, Control the CallUnlike other voice AI platforms tied to third-party carriers, we run on our own enterprise-grade communications infrastructure. We integrate directly with your telephony or any SIP-based provider — giving you complete control over routing, quality, and compliance.Learn moreDeploy Where Your Customers AreWe strategically deploy voice infrastructure in the exact regions your operations need — dramatically reducing latency and ensuring crystal-clear call quality.Freedom to Choose Your NetworkUnlike other platforms, Synthflow lets you connect through your own carriers or SIP trunks. No vendor lock-in, just enterprise flexibility and total control of your network.Built to Fit Your Enterprise StackSynthflow connects directly with your enterprise systems: Cisco, Avaya, Genesys, RingCentral, and more. No rebuilds, just instant compatibility and faster time to value.Performance You Can Rely OnWith routing, capacity, and uptime managed entirely in-house, we keep latency below 100 ms and uptime above 99.99% — even through traffic surges and regional failovers. Call recordingsProduction-Ready Agents for Every IndustryWhether it’s scheduling, claims, or always-on support, Synthflow automates the calls that slow teams down. Purpose-built for enterprise demands, our multilingual and human-like Voice AI agents integrate securely with your systems to automate conversations, boost availability, and reduce cost—without sacrificing quality.BPO & Call CentersReduce agent load and call handling time with AI agents that manage tier-1 support and overflow calls at scale.Hear DemoRetailAutomate order tracking, FAQs, and customer support to boost customer satisfaction and reduce wait times.Hear DemoFinancial Services & InsuranceVerify callers, process claims, and handle account requests securely with compliant, always-on voice AI.Hear DemoReal EstateAnswer property inquiries, qualify leads, and schedule viewings instantly to accelerate deal service—even after hours.Hear DemoTechnology & ConsultingAutomate inbound inquiries, onboarding, and client updates so your team can focus on strategy and results.Hear DemoHealthcareProvide 24/7 patient support, appointment scheduling, and call routing so staff can focus on care.Hear DemoSoftwareQualify leads, schedule demos, and manage support calls automatically—so your team can scale smarter.Hear DemoTelecomHandle activations, billing, and support calls with AI agents that integrate directly into your existing systems.Hear DemoEnterprise benefitsWhy Leading Teams  Choose SynthflowEnterprises choose Synthflow to deploy Voice AI with speed, precision, and trust. Our forward-deployed engineers, in-house telephony, and global compliance framework deliver reliability, security, and measurable ROI — from first call to full scale.From Idea to ROI in WeeksForward-Deployed Engineers launch agents in weeks, not months — taking Voice AI from pilot to production fast, with measurable ROI in the first 60 days.Certified Security & ComplianceSynthflow’s infrastructure is certified across SOC 2, HIPAA, PCI DSS, and GDPR — with full encryption, audit logs, and region-based hosting built into every release.Enterprise ReliabilityWe run our own network with multi-cloud redundancy, instant failover, and round-the-clock monitoring — keeping every call connected and every customer heard.Designed for Exceptional CXWhen customers call, they’re not looking for automation, they’re looking for resolution. We make every interaction personal and human from start to finish.Enterprise ReliabilitySynthflow agents follow defined logic and approved knowledge sources — ensuring compliant, brand-safe replies and zero off-script or hallucinated responses.99.99% Uptime200+ IntegrationsConnect to Your Tech Stack & CRMSynthflow connects to the systems your teams already use—CRMs, CCaaS platforms, calendars, and data tools—so voice agents can operate inside your existing workflows. They don’t just handle conversations; they complete actions, update records, route calls, and trigger downstream processes in real time.EXPLORE INTEGRATIONSCase StudyThe ROI for Your BusinessUnlock measurable impact with AI voice agents. Synthflow helps you save time, reduce costs, and improve customer experience — without trade-offs.Smart IVRTicket CreationUser VerificationThrough a strategic partnership, Freshworks and Synthflow now offer real-time Voice AI inside Freshcaller, Freshdesk, and Freshservice, allowing businesses to automate up to 65% of routine voice requests—from routing and verification to FAQs and after-hours ticket creation. The result is faster resolution, lower agent workload, and modern voice experiences delivered directly within the Freshworks platform.65%Routine Calls Automated75%Reduction in Wait Times2×Increased Response Rate60%Less Agent WorkloadGlobalSaaS & Telecom5k-10kAppointment bookingLead QualificationHandling FAQMedbelle integrated Synthflow’s AI assistant to optimize appointment management and minimize patient wait times. By automating scheduling and follow-ups, Medbelle achieved a 60% boost in scheduling efficiency and saw 2.5x more booked appointments — transforming patient experiences and operational productivity.+60%Scheduling Efficiency-30%No-show Rates2.5xQualified Appointments+25%Patient SatisfactionUK & EUHealthcare51-200Customer SupportAppointment SchedulingLead QualificationA $230M multinational BPO operator partnered with Synthflow to modernize voice operations with white-labeled AI agents. In just 60 days, the company deployed 40+ fully branded voice agents across client programs, automating 600K+ calls monthly without adding headcount. This enabled the team to deliver faster, multilingual service while reducing operational overhead.>600KMonthly Calls Handled40+AI Agents Deployed2English & Spanish Languages0New Hires NeededUS & LATAMBPO & Contact Center3000+Lead CaptureAppointment BookingCustomer SupportA top U.S.-based CRM platform partnered with Synthflow to embed white-labeled voice AI into its product suite. Within 60 days, the company launched a fully branded voice automation layer, enabling users to handle over 500K calls per month—without writing code or adding engineering resources.500kMonthly AI-Powered Calls60 DaysDeployment Time100%White-Labeled Voice IntegrationUSCRM & SaaS Platform1,000+Sales QualificationDemo SchedulingSmartcat, a leading language AI platform, partnered with Synthflow to enhance its lead qualification process using Voice AI Agents. The collaboration led to reducing booking costs by 70%, enabling Smartcat’s sales team to focus on high-value conversations and boost overall efficiency.+24%Answered calls+15%Closed sales+15%Lead Reactivation-70%Booking costUSTechnology200+Data CollectionService Request AutomationStatus UpdatesPeak Demand replaced outdated forms with Synthflow Voice AI for a major transit provider. Residents now make quick calls, and AI handles requests instantly — improving speed, accuracy, and service. After proven success, more AI agents are rolling out citywide, setting a new standard for public service delivery.3Working AI Agents-100%Missed Calls After Hours-80%Time Saved on Requests100%Automated Data CollectionCanadaAgency, Public Sector10-50tailored DemoManaging Over 10K Minutes of Calls Monthly?Dive deeper with our experts to learn how Voice AI can scale your customer service operations and deliver ROI around the clock.Contact SalesFAQEverything You Need to Know About Synthflow’s AI Voice AgentsWhat is Synthflow?Does Synthflow offer a free trial?We already have a support team. Why use Synthflow?Is Synthflow secure and compliant?Can I customize Synthflow for my workflows?Can Synthflow integrate with our current tools?What if the AI says something off-brand?What happens if the AI gets stuck? --- Your Ultimate Path to Voice AISkip the trial-and-error with fully tested, high-performance agents, saving you time, effort, and money.4.51,000+ reviews on G2Pay as you goLaunch instantly, scale when you’re ready. Ideal for builders, pilots, and small-scale deployments. $0 to start, usage-based billing after launch.Start NowFree to start, then usage-basedTelephony: Synthflow Twilio / Bring Your Own Telephony5 concurrent calls, then $20/reserved concurrencyCompliance (SOC2, GDPR, ISO 27001)Unlimited Agents, API & IntegrationsSupport via Ticketing EnterpriseFor scaling teams handling 10,000+ minutes/month. Purpose-built for enterprise-grade reliability, scale, and security.Contact SalesGuaranteed Uptime & SLA 99.99%SIP Trunking, Synthflow Native TelephonyWhite Label & Reseller ToolkitUnlimited Concurrent Calls & Custom WorkflowsAPI Rate Limits: Custom + PriorityAdvanced Compliance: MSA support, geo-based sub-processing, on-premise multi-region deployment, flexible hosting options, and more.Enterprise Onboarding, Training, and SupportPowering over 65M+ voice calls every month in 30+ countries CalculatorEstimate Your CostsAs your business expands, our pricing adjusts to match your evolving needs, ensuring cost-efficiency without compromise.How many minutes of calls per month?1IncludesSynthflow Voice Engine5 Concurrent CallsSupport via TicketingAcademyPick LLM GPT-4.1GPT-5.1GPT-5GPT-4.1 miniBring Your Own LLMPick TelephonySynthflow Native Telephony Synthflow TwilioBring Your Own Telephony Add-onsPerformance RoutingPrioritizes LLM processing for faster agent responses.$0.04/minGlobal Low Latency Edge<600ms latency$0.04/minWhite Label & ResellerRemove Synthflow branding, get a custom domain, and resell under your brand$2,000/monthConcurrency Add-onExtra Concurrent Calls$20/call, up to 50 callsCost breakdownVoice Engine$0.09LLM: GPT-4.1$0.05Synthflow Native TelephonycustomPerformance Routing$0.00Global Low Latency Edge$0.00Whitelabel & Reseller Toolkit$0.00Extra Concurrent Calls$0.00Total$0.14Talk to us to get enterprise pricing.Contact Salescompare featuresCompare Plans and Make the Right ChoiceSee what’s included in each Synthflow conversational AI pricing plan, covering usage-based voice and chat AI costs, LLM usage, enterprise-grade infrastructure, security, and scalable support for high-volume customer conversations.Cost StructurePay As You GoStart NowEnterpriseFrom 10K Minutes/MonthVoiceVoice EngineSynthflow Voice Engine$0.09/minCustomLLMGPT-4.1 mini $0.02/minCustomGPT-4.1 $0.05/minCustomGPT-5$0.04/minCustomGPT-5.1$0.04/minCustomGPT-5.2$0.04/minCustomTelephonySynthflow Native TelephonyEnterprise onlySynthflow-managed Twilio$0.02/minBring Your Own (BYO) Twilio$0.00/minAdd-OnsPerformance RoutingPrioritizes LLM processing for faster agent responses.$0.04/minGlobal Low Latency Edge (<600 ms)Prioritizes LLM processing for faster agent responses.Routes calls through the nearest region to reduce audio delay, resulting ca. 600ms lower latency.$0.04/minExtra Concurrency$20/concurrency/monthUnlimitedWhite-Label + Custom Domain + Reseller Toolkit$2,000/monthIncludedPhone Number$1.50-Text Incl. API, Widget, Simulation, SMS, WhatsApp5 messages sent/received to an agent = 1 minute of voice usageSupportSynthflow AcademySupport via Ticketing SystemDedicated Support & Slack Channel-Early Access to New Features-Solution Architect & Customer Support Manager-ComplianceGDPRSOC2Guaranteed Uptime (SLA)-99.99%HIPAA-Advanced Compliance:MSA Support, Geo-Based Sub-Processing, On-Premise Multi-Region Deployment, Flexible Hosting Options, and more.-tailored DemoManaging Over 10K Minutes of Calls Monthly?Dive deeper with our experts to learn how Voice AI can scale your customer service operations and deliver ROI around the clock.Contact SalesFaqEverything You Need to Know About Synthflow’s AI Voice AgentsHow much does Synthflow cost per minute?Is Synthflow AI free?How is usage calculated?Can I use Synthflow with my Starter, Pro, Growth, or Agency plan?Can I use my own Twilio account?Can I white-label on PAYG?How do I scale concurrency?Does Synthflow AI have a free trial?How am I charged for minutes?Am I charged for failed calls? --- Partnerships that Move Customer Service ForwardSynthflow works with partners who help customers deploy AI agents in real customer service environments. Whether you’re advising, integrating, or running operations, our partner model supports selling, delivering, and operating AI agents in production.Become a Partner Types of partnersThe Synthflow AI Partner EcosystemOur partner ecosystem reflects how customers actually adopt AI. Each partner type aligns to a specific role in selling, delivering, or operating AI in customer service.Referral PartnersReferral partners introduce Synthflow to customers who are exploring or planning AI deployments. We work closely with referral partners throughout the sales process, handling product expertise, solution design, and delivery while partners focus on customer relationships.AdvisorsAgenciesConsultantsBPO PartnersBPO partners use Synthflow as part of outsourced customer service operations. AI agents handle defined call flows while human teams manage exceptions and escalations. This model supports higher call volumes, consistent service quality, and operational efficiency.BPOsResellers & System IntegratorsResellers and system integrators deliver Synthflow as part of broader customer experience or automation projects. They manage integration, configuration, and ongoing operations, ensuring AI agents work reliably within existing telephony and system environments.CX ProvidersSolution Partnersmanaged services ConsultanciesTechnology PartnersTechnology partners build integrations or complementary products that work alongside Synthflow. These partnerships focus on interoperability, shared customers, and simplifying how AI agents connect with existing platforms.CcaasCRMCloudAutomation PlatformsBenefits for partnersHow Partners Work with SynthflowPartners don’t just resell Synthflow. They work with us across sales, delivery, and operations to bring AI agents into production for real customer use cases.Referral or delivery-based commercial modelsReferral or delivery-based commercial modelsCo-selling on qualified opportunitiesImplementation and go-live supportA shared partner workspaceRole-based trainingDemo and testing environmentsJoint go-to-market initiatives* Partner capabilities vary by partner type & level of involvement. Access evolves as partners expand their delivery scope.ABOUT USWhat Makes Synthflow a Leader in Voice AISynthflow is built from the ground up to operate voice AI in real customer service environments, where latency, reliability, and control actually matter.In-House TelephonyCalls run on Synthflow-managed infrastructure rather than external voice frameworks.Controlled AI BehaviorAgents combine natural conversation with deterministic routing, compliance, and actions.Revenue-focused WorkflowsAgents handle lead qualification, outbound engagement, scheduling, and first-line triage.Voice-Native ArchitectureLow-latency turn-taking and call-grade audio in real customer environments.WHAT YOU GETWhy Partner With SynthflowPartnership at Synthflow is designed for teams that stay involved beyond the sale, taking shared responsibility for customer outcomes in production.Partner-Centric DNAWe are a partner-first organization, providing specialized tools, strong incentive structures, and dedicated support to help partners scale alongside us.Lead the AI RevolutionPosition yourself as an AI-first advisor by guiding customers through AI transformation using a production-ready automation platform.Best-in-Class TechnologySynthflow AI is engineered for enterprise-grade scale, seamless integration, and mission-critical reliability in production environments.Case StudyPartner SpotlightSee how partners use Synthflow to deliver AI agents in live customer service environments — and the outcomes they drive for their customers.Smart IVRTicket CreationUser VerificationThrough a strategic partnership, Freshworks and Synthflow now offer real-time Voice AI inside Freshcaller, Freshdesk, and Freshservice, allowing businesses to automate up to 65% of routine voice requests—from routing and verification to FAQs and after-hours ticket creation. The result is faster resolution, lower agent workload, and modern voice experiences delivered directly within the Freshworks platform.65%Routine Calls Automated75%Reduction in Wait Times2×Increased Response Rate60%Less Agent WorkloadGlobalSaaS & Telecom5k-10kFAQAbout Synthflow Partner ProgramWho is the Synthflow partner program for?What types of partners does Synthflow work with?Do partners need prior voice or AI experience?How does the revenue model work for partners?Can partners resell or white-label Synthflow? × This website uses cookies This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy. Performance Targeting Functionality Unclassified Save & Close Accept all Decline all Show details Hide details --- AI Customer Service for Speed & AccuracyDeliver human-like Al customer service that boosts client satisfaction, cuts response times, and automates resolution.Contact Sales9:41Hear It In Action: AI Agent DemosAppointment SchedulingCustomer Support WHY VOICE AIAutomate Inbound Calls with AI Customer ServiceAI customer service agents eliminate missed calls and manual routing by integrating directly with your existing phone systems. They deliver fast, accurate responses and consistent customer experiences — at scale, without adding staff.24/7 AvailabilityVoice AI customer service agents answer every call instantly — no hold queues, no missed calls. They greet callers naturally, capture intent, and route or assist in real time.Human-Like ConversationsUnlike IVRs or chatbots, voice AI understands intent and context — it can handle interruptions, clarify questions, and maintain a friendly, natural tone.Agents that Take ActionAI customer service agents don’t just talk — they act. They can book appointments, update CRM records, send confirmations, or transfer urgent calls — all in one flow.Enterprise benefitsWhy Leading Teams  Choose SynthflowEnterprises choose Synthflow to deploy Voice AI with speed, precision, and trust. Our forward-deployed engineers, in-house telephony, and global compliance framework deliver reliability, security, and measurable ROI — from first call to full scale.From Idea to ROI in WeeksForward-Deployed Engineers launch agents in weeks, not months — taking Voice AI from pilot to production fast, with measurable ROI in the first 60 days.Certified Security & ComplianceSynthflow’s infrastructure is certified across SOC 2, HIPAA, PCI DSS, and GDPR — with full encryption, audit logs, and region-based hosting built into every release.Enterprise ReliabilityWe run our own network with multi-cloud redundancy, instant failover, and round-the-clock monitoring — keeping every call connected and every customer heard.Designed for Exceptional CXWhen customers call, they’re not looking for automation, they’re looking for resolution. We make every interaction personal and human from start to finish.Enterprise ReliabilitySynthflow agents follow defined logic and approved knowledge sources — ensuring compliant, brand-safe replies and zero off-script or hallucinated responses.99.99% UptimeHOW IT WORKSLaunch an AI Receptionist in 4 Simple StepsThe BELL Framework powers every Synthflow deployment — from designing your first AI receptionist to scaling complex, multi-agent systems. It connects every stage of the process — Build, Evaluate, Launch, and Learn — so you can create, test, and optimize voice agents in one seamless, no-code environment.BUILDDesign Voice FlowsUse the no-code builder to map logic, set variables, and define call behaviors. Every prompt, path, and action is fully controlled — so agents act predictably, every time.EVALUATESimulate Real CallsTest every agent automatically. Simulated calls measure accuracy, response quality, and compliance against your KPIs, ensuring performance before calls go live.LAUNCHDeploy with Guaranteed ReliabilityDeploy your agent through secure telephony integrations or APIs. Built-in observability and low-latency infrastructure ensure every call connects smoothly and performs at scale.LEARNMonitor and ImproveOnce live, Auto-QA and monitoring analyze every conversation in real-time. Insights on accuracy and intent feed back into the next version — so agents improve continuously.Start building todayReady to Build Your AI Receptionist?Launch smarter, faster calls with Synthflow in minutes. See how it transforms your customer experience.Contact Sales Call recordingsProduction-Ready Agents for Every IndustryWhether it’s scheduling, claims, or always-on support, Synthflow automates the calls that slow teams down. Purpose-built for enterprise demands, our multilingual and human-like Voice AI agents integrate securely with your systems to automate conversations, boost availability, and reduce cost—without sacrificing quality.BPO & Call CentersReduce agent load and call handling time with AI agents that manage tier-1 support and overflow calls at scale.Hear DemoRetailAutomate order tracking, FAQs, and customer support to boost customer satisfaction and reduce wait times.Hear DemoFinancial Services & InsuranceVerify callers, process claims, and handle account requests securely with compliant, always-on voice AI.Hear DemoReal EstateAnswer property inquiries, qualify leads, and schedule viewings instantly to accelerate deal service—even after hours.Hear DemoTechnology & ConsultingAutomate inbound inquiries, onboarding, and client updates so your team can focus on strategy and results.Hear DemoHealthcareProvide 24/7 patient support, appointment scheduling, and call routing so staff can focus on care.Hear DemoSoftwareQualify leads, schedule demos, and manage support calls automatically—so your team can scale smarter.Hear DemoTelecomHandle activations, billing, and support calls with AI agents that integrate directly into your existing systems.Hear Demo200+ IntegrationsConnect to Your Tech Stack & CRMSynthflow connects to the systems your teams already use—CRMs, CCaaS platforms, calendars, and data tools—so voice agents can operate inside your existing workflows. They don’t just handle conversations; they complete actions, update records, route calls, and trigger downstream processes in real time.EXPLORE INTEGRATIONSCase StudyThe ROI for Your BusinessUnlock measurable impact with AI voice agents. Synthflow helps you save time, reduce costs, and improve customer experience — without trade-offs.Smart IVRTicket CreationUser VerificationThrough a strategic partnership, Freshworks and Synthflow now offer real-time Voice AI inside Freshcaller, Freshdesk, and Freshservice, allowing businesses to automate up to 65% of routine voice requests—from routing and verification to FAQs and after-hours ticket creation. The result is faster resolution, lower agent workload, and modern voice experiences delivered directly within the Freshworks platform.65%Routine Calls Automated75%Reduction in Wait Times2×Increased Response Rate60%Less Agent WorkloadGlobalSaaS & Telecom5k-10kAppointment bookingLead QualificationHandling FAQMedbelle integrated Synthflow’s AI assistant to optimize appointment management and minimize patient wait times. By automating scheduling and follow-ups, Medbelle achieved a 60% boost in scheduling efficiency and saw 2.5x more booked appointments — transforming patient experiences and operational productivity.+60%Scheduling Efficiency-30%No-show Rates2.5xQualified Appointments+25%Patient SatisfactionUK & EUHealthcare51-200Customer SupportAppointment SchedulingLead QualificationA $230M multinational BPO operator partnered with Synthflow to modernize voice operations with white-labeled AI agents. In just 60 days, the company deployed 40+ fully branded voice agents across client programs, automating 600K+ calls monthly without adding headcount. This enabled the team to deliver faster, multilingual service while reducing operational overhead.>600KMonthly Calls Handled40+AI Agents Deployed2English & Spanish Languages0New Hires NeededUS & LATAMBPO & Contact Center3000+Lead CaptureAppointment BookingCustomer SupportA top U.S.-based CRM platform partnered with Synthflow to embed white-labeled voice AI into its product suite. Within 60 days, the company launched a fully branded voice automation layer, enabling users to handle over 500K calls per month—without writing code or adding engineering resources.500kMonthly AI-Powered Calls60 DaysDeployment Time100%White-Labeled Voice IntegrationUSCRM & SaaS Platform1,000+Sales QualificationDemo SchedulingSmartcat, a leading language AI platform, partnered with Synthflow to enhance its lead qualification process using Voice AI Agents. The collaboration led to reducing booking costs by 70%, enabling Smartcat’s sales team to focus on high-value conversations and boost overall efficiency.+24%Answered calls+15%Closed sales+15%Lead Reactivation-70%Booking costUSTechnology200+Data CollectionService Request AutomationStatus UpdatesPeak Demand replaced outdated forms with Synthflow Voice AI for a major transit provider. Residents now make quick calls, and AI handles requests instantly — improving speed, accuracy, and service. After proven success, more AI agents are rolling out citywide, setting a new standard for public service delivery.3Working AI Agents-100%Missed Calls After Hours-80%Time Saved on Requests100%Automated Data CollectionCanadaAgency, Public Sector10-50tailored DemoManaging Over 10K Minutes of Calls Monthly?Dive deeper with our experts to learn how Voice AI can scale your customer service operations and deliver ROI around the clock.Contact SalesFAQEverything You Need to Know About Synthflow’s AI Voice AgentsWhat is AI customer service?How can Synthflow AI improve my customer service?What kind of inquiries can AI handle?Can Synthflow integrate with my existing support tools?How does Synthflow ensure human-like conversations?Does Synthflow support multiple languages?What happens if AI can’t handle a request?How quickly can I deploy Synthflow AI for my business?Is Synthflow AI secure and compliant?How do I get started? × This website uses cookies This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy. Performance Targeting Functionality Unclassified Save & Close Accept all Decline all Show details Hide details