sweepr.com

Your best agent.Every subscriber. Every time. Carrier-class AI for reliable, seamless digital care. Join the top tier service providers using Sweepr to orchestrate intelligent journeys at scale. Sweepr Agentic Digital Care. Book a 30-minute fit review → $5m Unlocked in 
Operational Efficiency 17% Seamless 
Digital Containment 114k Calls Prevented 19% Subscriber Engagement One platform.
 Every digital care channel. Unified care orchestration for the modern telco. Manage your entire digital care ecosystem including app, web, chat, and IVR, through one powerful interface. Sweepr uses a hybrid agentic engine to bridge the gap between AI flexibility and carrier-grade reliability. The result? Subscriber journeys that prioritise resolution over deflection, scale across millions of interactions, and maintain total compliance. App Web Chat IVR Agent Sweepr acquired by Plume Plume Acquires Sweepr to Deliver AI-Orchestrated Customer Experience Platform to ISPs Globally. Read the announcement → The Care Paradox As a Telco, you’re forced to choose between rigid systems that can’t adapt and “black-box” AI you can’t trust. Sweepr has the solution The Silo Problem The Rigidity Gap The Pure AI Risk THE PROBLEM The Silo Problem Disconnected IVR, chat, and app systems lose subscriber context at every handoff. Subscribers repeat themselves. Your Support teams optimize silos, not experiences. SWEEPR’S SOLUTION Omni-channel authoring You design journeys that flow across all channels ( app, web, social, IVR, etc). Subscribers move between channels without losing context or starting over. THE PROBLEM The Rigidity Gap Traditional support solutions follow scripts. They can’t adapt to unpredictable subscriber needs. Every new intent takes months to configure. Innovation stalls. SWEEPR’S SOLUTION Agentic Speed Our hybrid agentic engine adapts in real-time to unpredictable subscribers’ needs, deploying new intents in days instead of months. THE PROBLEM The Pure AI Risk Generic AI platforms hallucinate. They lack telco grounding. They give wrong technical advice. And Operators have no visibility into what’s going on. SWEEPR’S SOLUTION Hybrid Reliability Sweepr combines LLM adaptability with telco-grounded heuristics and full observability—so you always know what’s happening and why. Built for Service Journeys Internet / TV / Smart Home Troubleshooting Resolve connectivity, TV, and Smart Home issues before the call. Billing & Account Support Explain charges and resolve payment issues with empathy. Onboarding & Activation Turn new subscribers into confident users from day one. Outage Management Keep call volumes flat with proactive updates. Retention & Win-Back Turn at-risk moments into loyalty-building opportunities. Learn more Generative AI fluency.
Carrier-class safety. Stop choosing between rigid rules and risky LLMs.Sweepr gives you both reliability and flexibility. Compliance SOC2, GDPR, and telco regulations built-in. Guardrails Minimise hallucinations with strict accuracy controls. Observability Monitor tone, accuracy, and impact in real-time. Human-in-Loop Escalate to humans exactly when needed. Hybrid Intelligence.
Carrier-class reliability. Sweepr Agentic Digital Care (ADC) combines production-hardened reliability with the adaptability of LLM intelligence. Proven at Scale De-risk your transformation by building on infrastructure already powering millions of Tier 1 interactions. Safety-First AI Unlock human-like interactions with telco-domain grounding and full transparency into every decision. Compound Value Move beyond call deflection to true automated resolution that improves with every interaction. Trusted where reliability
is non-negotiable TELUS “At TELUS, delivering world-class subscriber experiences is in our DNA;whether it’s broadband, TV, or smart home. Our work with Sweepr has been pivotal in aligning our digital care journey to the product experience we’re known for. The Sweepr platform is now a core part of our strategy, powering not just digital support but the future of care across a wide range of services.” Amit NagVP – Connected Product & Experiences, TELUS Ready to transform your CX? Let’s review your current digital containment targets and show you exactly how Sweepr can help you hit them; without the risk of unproven AI. Book a discovery call We are using cookies to give you the best experience on our website. You can find out more about which cookies we are using or switch them off in settings. Close GDPR Cookie Banner Accept Settings Close GDPR Cookie Banner Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Analytics Cookies Additional Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled Analytics Cookies This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website. Enable or Disable Cookies Enabled Disabled Additional Cookies This website uses the following additional cookies: LinkedIn Insight Tag RB2B Enable or Disable Cookies Enabled Disabled Enable All Reject All Save Changes --- Building the operating system for telco digital care We’re on a mission to help Service Providers deliver digital care that actually resolves. Sweepr is the journey orchestration platform trusted by Tier 1 operators to design, deploy, and optimize intelligent subscriber experiences. Sweepr is now part of Plume, combining our journey orchestration platform with Plume’s unmatched home network intelligence. Together, we’re delivering the most context-aware digital care experiences in the industry. Visit Plume → Once upon a pub in Dublin… Sweepr’s story began in 1999 when Alan (CEO) and Jim (CTO) arrived to work at a new start-up on the very same day. Colleagues at first, they quickly became close friends and developed a strong partnership over the next 22 years. In the pub in 2009, their first company Brite:Bill was born, an enterprise software company that today serves in excess of 200 million bills every month. Brite:Bill was successfully sold to AmDocs. What was learnt? To truly transform a Customer’s Experiences they must feel that a service or interaction is uniquely personalised to their needs. This became the impetus and focus for the next phase in their journey. And so Sweepr was born… Then came the plot twist. Plume was on the hunt for a partner that could bring real customer experience firepower to broadband operators everywhere. Sweepr was the answer. But acquisitions are about more than platforms — they’re about people. And somewhere between the handshakes and the third round at a Dublin pub, Dan (Plume CEO) and his team found in Alan and Jim exactly the right people to help write what comes next. Our Mission Digital care that resolves, not deflects Telco subscribers deserve digital experiences that actually solve their problems; not support experiences that frustrate them into calling anyway. We built Sweepr to bridge the gap between AI’s promise and enterprise reality. Our hybrid agentic approach combines the adaptability of modern AI with the reliability that Tier 1 operators require. Now, as part of Plume, we’re taking this further; adding the richest home network intelligence in the industry to power even more personalized, context-aware care journeys. Why We Exist Service Providers have invested billions in digital transformation. Yet subscriber satisfaction with digital care remains stubbornly low. The problem isn’t lack of technology; it’s lack of orchestration and context. We founded Sweepr to solve this. One platform to design, deploy, and optimize digital care across every channel. A hybrid agentic engine that combines AI adaptability with enterprise reliability. Full observability so you can prove ROI and continuously improve. Joining Plume amplifies our mission. We’re no longer just orchestrating journeys ; we’re orchestrating Connectivity experience leading to Subscriber’s confidence. Customer Experience Experts with telco DNA Our leadership team brings decades of experience from the world’s largest Service Providers and technology companies. We’ve lived the challenges our customers face; and built Sweepr to solve them. Dan Herscovici President & CEO, Plume Alan Coleman Co-Founder, Sweepr & CPO, Plume Jim Hannon Co-Founder, Sweepr & Chief Architect, Plume A globally distributed team Help us transform telco digital care We’re building something meaningful; technology that helps millions of subscribers get the support they need. If you’re excited about agentic AI, CX/UX, and solving hard problems for enterprise customers, we’d love to hear from you. View open positions → Ready to see Sweepr in action? Let’s show you how the operating system for telco digital care can transform your subscriber experience. Book a demo → We are using cookies to give you the best experience on our website. You can find out more about which cookies we are using or switch them off in settings. Close GDPR Cookie Banner Accept Settings Close GDPR Cookie Banner Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Analytics Cookies Additional Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled Analytics Cookies This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website. Enable or Disable Cookies Enabled Disabled Additional Cookies This website uses the following additional cookies: LinkedIn Insight Tag RB2B Enable or Disable Cookies Enabled Disabled Enable All Reject All Save Changes --- The Operating System for Telco Digital Care Sweepr is the journey orchestration platform that lets you design, deploy, and optimize digital care experiences across every channel;from a single control plane. Powered by a hybrid agentic engine that combines the adaptability of AI with Carrier-class reliability. Request an architecture deep-dive → Design Map intents, define resolution paths, set escalation rules; no code required. Deploy Launch across multiple channels from one platform. Optimize Full observability into every interaction to drive your continuous improvement cycle. Features Experience Builder Design subscriber journeys visually in Experience Builder. Map intents, define resolution paths, set escalation rules; all without code. 

AI-assisted journey creation accelerates time-to-market from months to days. Visual journey mapping with drag-and-drop interface AI-assisted intent discovery and path optimization Reusable journey components and templates Version control and rollback capabilities Hybrid Agent Engine: Sweepr Fabric The intelligence layer that powers every interaction. Combines production-hardened heuristics for compliance-critical flows with LLM adaptability for natural, human-like conversations. Telco domain safety built in from day one. Heuristic layer for deterministic, auditable decisions LLM layer for natural language understanding and generation Telco-specific guardrails minimize hallucinations 10x faster intent deployment vs. traditional approaches Omnichannel Orchestration Deploy once, reach subscribers everywhere. Consistent digital care experiences across app, web, chat, social, IVR, and agent desktop; all from a single control plane. Context flows seamlessly across channel transitions. Unified experience across all channels Persistent context through channel handoffs Channel-appropriate rendering and interaction patterns Proactive engagement triggers across touchpoints Journey Optimizer Deliver continuous improvement thanks to insights. See exactly how every journey performs. Monitor resolution rates, identify friction points, track AI accuracy and tone quality in real-time. No black boxes; full transparency into what’s working and what needs attention. Real-time journey analytics and funnel visualization AI performance monitoring (accuracy, hallucination rates, tone) Business impact dashboards (containment, NPS, OPEX) Anomaly detection and automated alerting Journey Viewer Assist Care agents when and if the customer calls, provide a full view of customer history, context and view AI summarisation to give a quick status and suggest next best action to the agent. Journey viewer also supports the agent channel where Sweepr can be used to author agent flows that may even trigger the end consumer to resolve their stated issue. Agent full view of customer issue and interaction history with rich contextual information AI status summarisation of status and recommended nest steps Agent Intent launcher to assist customer Request an architecture deep-dive → Safe and speedy integration OSS/BSS Integration Hub Pre-built connectors for telco systems CRM integration CCaaS connectivity Hyperscaler infrastructure Extensible API framework for custom integrations Governance & Safety Controls SOC2, GDPR, and telco-specific regulatory compliance Configurable human-in-the-loop workflows Complete audit trails for every interaction Role-based access controls and approval gates Book an architecture deep-dive Let’s review your current digital containment targets and show you exactly how Sweepr can help you hit them; without the risk of unproven AI. Schedule a workshop We are using cookies to give you the best experience on our website. You can find out more about which cookies we are using or switch them off in settings. Close GDPR Cookie Banner Accept Settings Close GDPR Cookie Banner Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Analytics Cookies Additional Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled Analytics Cookies This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website. Enable or Disable Cookies Enabled Disabled Additional Cookies This website uses the following additional cookies: LinkedIn Insight Tag RB2B Enable or Disable Cookies Enabled Disabled Enable All Reject All Save Changes --- Built for the Journeys that Define Telco Care Sweepr orchestrates intelligent digital care across the moments that matter most; from troubleshooting and billing to onboarding and retention. One platform. Every channel. Real resolution. Internet / TV / Smart Home Troubleshooting Product issues are your highest volume call center driver. Sweepr taps into real-time network and device data to diagnose problems accurately; guiding subscribers through personalized resolution paths that fix issues, not just deflect calls. From WiFi dead zones to streaming quality, we resolve it digitally. Billing & Account Support Bill shock is emotional. Sweepr delivers empathetic, accurate explanations by understanding each subscriber’s account context before they ask. Usage questions, payment issues, plan confusion; resolved with clarity and care, protecting both revenue and relationships. Contextual support that solves subscriber’s queries every time. Onboarding & Activation The first 30 days define lifetime value. Sweepr orchestrates guided setup journeys that turn new subscribers into confident users; proactive check-ins, contextual help, and seamless support when they need it. Reduce early churn. Build loyalty from day one. Outage Management When outages hit, call centers get overwhelmed. Sweepr detects network events, correlates impacted subscribers, and delivers proactive notifications before they reach out. Consistent updates across every channel. Keep subscribers informed and call volumes flat. Retention & Win-Back Churn signals hide in support interactions. Sweepr  identifies at-risk subscribers in real-time and orchestrates personalized retention interventions; turning frustration into loyalty. For those who leave, intelligent win-back journeys bring them home. From first contact to lifetime value One platform that understands customer’s digital devices, anticipates every need, and continuously optimizes for retention. Higher customer satisfaction shown by measurable ROI. Book a discovery call → Proven Value at Tier 1 Scale Sweepr unlocks significant value for ISPs. Here’s the 2025 impact for one of our Tier 1 clients: $20m Unlocked in 
Operational Efficiency 550k Calls deflected 60% Increased productivity 90% Subscriber Engagement 20k+ Truck rolls prevented We are using cookies to give you the best experience on our website. You can find out more about which cookies we are using or switch them off in settings. Close GDPR Cookie Banner Accept Settings Close GDPR Cookie Banner Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Analytics Cookies Additional Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled Analytics Cookies This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. Keeping this cookie enabled helps us to improve our website. Enable or Disable Cookies Enabled Disabled Additional Cookies This website uses the following additional cookies: LinkedIn Insight Tag RB2B Enable or Disable Cookies Enabled Disabled Enable All Reject All Save Changes