Smartly

Join the forward-thinking brands that are shaping the future of Customer Service with us.FEATURESAutomate Up to 80% of your Customer ServiceExperience unparalleled efficiency and enhanced customer satisfaction with our AI-powered solutions. Our advanced technology empowers your business to handle customer interactions seamlessly, allowing your team to focus on more complex tasks.Effortless Automation: Handle routine inquiries automatically.24/7 Availability: Support customers round-the-clock.Cost Reduction: Lower operational costs with automation.Scalability: Easily expand customer service operations.RevolutionaryAI ComprehensionWith large language models, comprehension capabilities are supercharged! The question is no longer whether the chatbot will understand, but rather if you have the answer available in your knowledge bases.The agent responds using only your documents (website or files).Understands and responds in over 70 languages without needing to translate your documents.Recognizes and answers questions even with typos or grammatical errors.Custom AI Agent in Just 14 DaysOur AI Agents utilize a new technique, Retrieval Augmented Generation (RAG), which significantly reduces time by eliminating the need to train a dedicated model for each project.Reduced assistant development time thanks to our automated ingestion pipeline.Dedicated Customer Success support to guide you.Expert guidance available.Complimentary training sessions, tutorial videos, and documentation.All-in-One AI Agent Management PlatformThe result of several years of research and development and hundreds of user interviews, everything you need is already here.Knowledge base management.Satisfaction surveys.Conversation history.Detailed activity reports.Compatibility with all market LLMs.Team collaboration, role management, and SSO (Single Sign-On).INTEGRATIONSAny CustomerAny ChannelAny TimeDeploy Your AI Agents AnywhereWith Smartly.AI, you have the flexibility to deploy your AI agents across any channel. Our platform is compatible with all major AI models, ensuring you’re never locked into a single provider. Experience seamless integration and ultimate versatility.Open.AILeverage the power of OpenAI GPT-3.5, GPT-4, GPT-4 Turbo, and GPT-4o, available directly or via Microsoft Azure.Mistral.AIIntegrate Mistral AI models like Mistral 7B and 8X 7B for versatile language understanding.AnthropicUtilize Anthropic’s Claude 3, Opus, Sonnet and Haiku models for advanced conversational AI.CohereEmploy Cohere’s R+ and more for cutting-edge language model integration.GoogleTap into Google’s Gemini and other leading models for robust AI solutions.Open.AILeverage the power of OpenAI GPT-3.5, GPT-4, GPT-4 Turbo, and GPT-4o, available directly or via Microsoft Azure.Mistral.AIIntegrate Mistral AI models like Mistral 7B and 8X 7B for versatile language understanding.AnthropicUtilize Anthropic’s Claude 3, Opus, Sonnet and Haiku models for advanced conversational AI.CohereEmploy Cohere’s R+ and more for cutting-edge language model integration.GoogleTap into Google’s Gemini and other leading models for robust AI solutions.Open.AILeverage the power of OpenAI GPT-3.5, GPT-4, GPT-4 Turbo, and GPT-4o, available directly or via Microsoft Azure.Mistral.AIIntegrate Mistral AI models like Mistral 7B and 8X 7B for versatile language understanding.AnthropicUtilize Anthropic’s Claude 3, Opus, Sonnet and Haiku models for advanced conversational AI.CohereEmploy Cohere’s R+ and more for cutting-edge language model integration.GoogleTap into Google’s Gemini and other leading models for robust AI solutions.WebsiteSeamlessly integrate chatbots into your website for instant customer interaction.Mobile Enhance your mobile app with our chatbot integration for on-the-go engagement.MessengerConnect with your audience on Messenger through our advanced chatbot solutions.WhatsAppUtilize our WhatsApp chatbot integration for direct and personal communication.XEngage your followers on X (formerly Twitter) with our integrated chatbot capabilities.WebsiteSeamlessly integrate chatbots into your website for instant customer interaction.Mobile Enhance your mobile app with our chatbot integration for on-the-go engagement.MessengerConnect with your audience on Messenger through our advanced chatbot solutions.WhatsAppUtilize our WhatsApp chatbot integration for direct and personal communication.XEngage your followers on X (formerly Twitter) with our integrated chatbot capabilities.WebsiteSeamlessly integrate chatbots into your website for instant customer interaction.Mobile Enhance your mobile app with our chatbot integration for on-the-go engagement.MessengerConnect with your audience on Messenger through our advanced chatbot solutions.WhatsAppUtilize our WhatsApp chatbot integration for direct and personal communication.XEngage your followers on X (formerly Twitter) with our integrated chatbot capabilities.FAQFrequently Asked QuestionsWhat is an AI agent?An AI agent is a software entity that uses artificial intelligence to perform tasks on behalf of a user. These agents can understand and respond to natural language, making them ideal for customer service, personal assistance, and various other applications.What is RAG?How are you different?Do you do on-premise?Which LLM are you using?Does it hallucinate?Where are your servers?Can you install a local LLM for me?What is your business model?Do you offer professional services?Do you train fine-tuned models?Where are you located?Do you offer traditional bots or only Gen AI-powered ones?Do you consider CO2 emissions of AI (aka green AI)?NEWSFrom the blogBridging AI and Local Languages: The Moroccan Darija DatasetNov 29, 2024Smartly.AI is happy to announce a new initiative to tackle regional languages challenges Enhancing Transparency and Security: September Updates to Smartly.AIOct 7, 2024This September, Smartly.AI enhanced transparency by improving observability in conversational agents, allowing you to trace interactions and understand decisions for better explainability. The Smartly Way for Successful RAG ProjectsJul 17, 2024The Smartly method for successful RAG chatbot projects ensures comprehensive, effective, and innovative solutions by meticulously defining user needs, prioritizing use cases, and continuously improving through iterative development and regular evaluations. How an Intelligent Chatbot Can Transform the Customer Experience on an E-Commerce SiteJul 2, 2024This article explores how an intelligent chatbot can significantly enhance the customer experience on an e-commerce site. By detecting latent needs and offering personalized solutions, the chatbot transforms interactions, simplifies shopping, and boosts customer satisfaction.What is the CO2 emission per ChatGPT query?Jun 7, 2024This blog post examines the carbon footprint of ChatGPT, highlighting that each query emits around 4.32 grams of CO2. It discusses the environmental impact of AI models during training and usage phases and suggests strategies to reduce their carbon footprint, emphasizing the need for greener solutions.Cheerio vs. Puppeteer: Which is Better for Knowledge-Based Chatbots?Mar 20, 2024This article explores the functionalities and differences between two popular web scraping tools, Cheerio and Puppeteer, highlighting their use cases, performance, and best scenarios for implementation in developing knowledge-based chatbots.CONTACTLet's work together! We use cookies to personalize content, run ads, and analyze traffic. --- Come for the Bots, Stay for the HumansDiscover Our Journey, Mission, and Dedication to Optimizing Customer Interactions through AIJOURNEYReimagining Client Relations since 2012At Smartly.AI, our journey began in 2012 with a simple yet powerful idea: to revolutionize the creation of voice interfaces and bring intelligence to connected objects, from robots and cars to even connected pressure cookers. Frustrated by the limitations of existing solutions, we set out to develop a platform that would simplify and enhance the creation of these interfaces.Our dedicated team of passionate developers and natural language understanding (NLU) experts embarked on a path of continuous innovation. We listened to the needs of our users, gathered feedback, and refined our platform to meet the evolving demands of modern businesses. As voice technology advanced with the introduction of Alexa and Google Home, we launched the first no-code platform for creating voice applications on these devices, earning the prestigious title of Alexa Champion.Since 2016, we have focused on chatbots, achieving remarkable success in the banking, telecommunications, and governmental sectors. We have also developed internal bots to assist employees, enhancing productivity and efficiency. Our efforts have led to significant growth, particularly in France and Africa, where we have expanded our presence since 2020.Today, Smartly.AI stands as a testament to our commitment to excellence and our relentless pursuit of improvement. We take pride in providing solutions that not only meet but exceed the expectations of our users. As we continue to grow and evolve, our dedication to empowering businesses with innovative conversational AI solutions remains unwavering.ACHIEVEMENTSOur Achievementsin NumbersEmpowering Customers, Driving Success: Smartly.AI's Impact in Numbers+100 MMessages processed yearly+12Years of Sustainable Growth+50Enterprise Customers+15Countries served worldwideVALUESGuided by Principles that Foster Growth and TrustAt Smartly.AI, we are driven by values that reflect our commitment to innovation, excellence, and customer success.AgilityIn a fast-paced world, we stay flexible and adapt quickly to meet the ever-changing demands of our clients and the market.Customer-CentricityOur customers are at the heart of everything we do. We prioritize their needs and feedback to deliver exceptional experiences.IntegrityHonesty and transparency guide our actions and decisions, ensuring trust and reliability in our relationships with clients and partners.JOBSWill you join us?Check out our open positions!Spontaneous ApplicationsAnywhereNov 6, 2024Product Manager Full remoteNov 5, 2024AI Project ConsultantParis, CasablancaNov 4, 2024Senior Frontend Developer Full remoteNov 1, 2024Senior Backend Developer Full remoteNov 1, 2024B2B Sales RepresentativeParis, CasablancaSep 3, 2024Research & Development Engineer – AI and Machine LearningParis, CasablancaJan 2, 2024 --- Official PartnersCertified Smartly.AI Partners for Chatbot Development.AfricaTunisiaBMCBMC (Business & Management Consulting) is a leading Business Intelligence company in Tunisia, offering comprehensive solutions to optimize company performance through consulting, technical support, and training. Partnered with Tableau Software since 2013, BMC has successfully implemented numerous high-value projects across various industries, including banking, telecommunications, and pharmaceuticals.EuropeFranceOkantisOkantis est un groupement d’intérêt public (GIP) spécialisé dans la cybersécurité pour le secteur de la santé. Fondée il y a plus de 35 ans et basée en Nouvelle-Aquitaine, cette organisation soutient environ 200 établissements en France en leur offrant des solutions pour la gestion et la sécurisation des données sensibles, notamment dans les réseaux médicaux. Okantis représente la Haute-Vienne lors de forums internationaux de cybersécurité, où elle met en avant son expertise dans la protection des infrastructures de santé face à la recrudescence des cyberattaques.FranceOrange BusinessOrange Business offers artificial intelligence (AI) solutions aimed at enhancing business performance and digital transformation. Their services include natural language processing, predictive analytics, and business process automation, enabling companies to optimize operations and enrich customer experiences. Leveraging their expertise in big data and connectivity, Orange Business integrates AI across various sectors to deliver personalized and innovative solutions.Pacific IslandsTahiti#Prox-i#Prox-i is the leading communication agency in its market, and the only 360° agency in French Polynesia, recently expanding into New Caledonia. Integrating digital communication and data into its advertising practices, #Prox-i focuses on performance, ROI, and budget adherence. The agency excels in crafting customer-centric communication strategies with boldness and creativity, leveraging international partnerships to meet local and global advertising needs with precision.Need help?Let us know about your needs and we will match you with the best partners for your project. --- NewsBridging AI and Local Languages: The Moroccan Darija DatasetNov 29, 2024Smartly.AI is happy to announce a new initiative to tackle regional languages challenges Enhancing Transparency and Security: September Updates to Smartly.AIOct 7, 2024This September, Smartly.AI enhanced transparency by improving observability in conversational agents, allowing you to trace interactions and understand decisions for better explainability. The Smartly Way for Successful RAG ProjectsJul 17, 2024The Smartly method for successful RAG chatbot projects ensures comprehensive, effective, and innovative solutions by meticulously defining user needs, prioritizing use cases, and continuously improving through iterative development and regular evaluations. How an Intelligent Chatbot Can Transform the Customer Experience on an E-Commerce SiteJul 2, 2024This article explores how an intelligent chatbot can significantly enhance the customer experience on an e-commerce site. By detecting latent needs and offering personalized solutions, the chatbot transforms interactions, simplifies shopping, and boosts customer satisfaction.What is the CO2 emission per ChatGPT query?Jun 7, 2024This blog post examines the carbon footprint of ChatGPT, highlighting that each query emits around 4.32 grams of CO2. It discusses the environmental impact of AI models during training and usage phases and suggests strategies to reduce their carbon footprint, emphasizing the need for greener solutions.Cheerio vs. Puppeteer: Which is Better for Knowledge-Based Chatbots?Mar 20, 2024This article explores the functionalities and differences between two popular web scraping tools, Cheerio and Puppeteer, highlighting their use cases, performance, and best scenarios for implementation in developing knowledge-based chatbots.