mursion.com

Skip to content Upskill your workforce with deliberate, real-world practice Practice matters. That’s why Mursion simulations blend AI and human insight to help teams build leadership, empathy, and communication skills — backed by behavioral science. Explore Mursion Play More than a third of Fortune 100 companies partner with Mursion to build more resilient, adaptable teams. Case Study Case Study Case Study Case Study Play High stakes moments define your leaders. Practice prepares them. Mursion delivers immersive learning through high-fidelity simulations that let employees rehearse tough conversations — like performance reviews and change management — in a risk-free environment. The result: better communication, stronger confidence, and fewer costly mistakes. Practice that delivers. Results you can measure. Accelerate retention, reduce stress, & drive impact Employees retain skills longer, feel more prepared, and perform better after practice in realistic, feedback-rich environments. Turn practice into measurable behavior change Integrated coaching, real-time personalized feedback, and powerful analytics ensure upskilling is visible, repeatable, and scalable. Scale risk-free practice across your org Employees learn, practice, and master the skills that make interactions smoother and more effective, without pulling in peers or managers for role play. Designed for enterprise L&D Purpose-built for the complex and strategic upskilling needs of enterprise organizations. Secure, compliant, and ready to integrate into your learning strategy. CUSTOMER SUCCESS STORIES How AI-powered upskilling shapes the future of work for industry leaders Leading companies trust Mursion to build more resilient, adaptable teams. You’ll be in good company. Best Western’s journey to exceptional customer care with Mursion Best Western trusted Mursion to implement simulation-based training that improved problem resolution and elevated customer care standards. These efforts led to measurable gains for participating hotels, transforming guest experiences and driving increased revenue per property, not to mention notable ROI. Outcomes ✓ Improved customer satisfaction Participating hotels reported the highest short-term gains in post-stay guest satisfaction survey ratings, compared to flat rates for non-participating hotels. ✓ Revenue-driving performance Participating hotels saw NPS increases directly tied to revenue growth— ~$84M across 2,200 hotels. ✓ Widespread training satisfaction Nearly all participating hotels reported high satisfaction with the training program. Read the whole story The front desk agents actually are being tested while learning in a much more fun environment. Dorothy Dowling Chief Marketing Officer and SVP @Best Western Results from the program are staggering. Hotels that received the training experienced the highest short-term gains in customer satisfaction that Best Western has ever measured in such a short period of time. Bruce Weinberg VP of Operations @Best Western 2-5% Increase in post-stay guest satisfaction $38K Estimated revenue gain per hotel 97% Training satisfaction rate Read the whole story Ericsson’s path to unbiased behaviors, driven by Mursion Ericsson turned to Mursion to create a program designed to boost empathy and collaboration. Immersive simulations helped leaders build decision-making skills with less bias and a more cohesive workplace. Outcomes ✓ Enhanced skill acquisition Nearly 90% of participants said the skills learned apply to real work. ✓ Increased employee engagement Months later, most participants report applying the training to daily work. ✓ Stronger equity metrics For the first time in three years, key company metrics hit target benchmarks. Read the whole story You have to listen closely to what people are saying, because sometimes people can say unreasonable things really reasonably! This was absolutely a pleasure – a really enjoyable experience. Thank you! This didn’t feel like a simulation, this felt like real life! I liked practicing difficult managerial situations in a safe environment. 4.41/5 Skill applicability rating 80% Continued application Highest in 3 years Rating of belonging – globally, across genders Read the whole story H&R Block boosts call center agent performance with Mursion simulations H&R Block asked Mursion to enhance call center agent performance through personalized simulations. These efforts bridged the gap between early and late-season hires, saving significant time and costs while boosting employee confidence and customer satisfaction. Outcomes ✓ Reduced call times H&R Block’s simulations reduced call handling times, saving thousands of hours across teams. ✓ Improved issue resolution The training boosted key metrics like issue resolution and customer effort scores, ensuring better customer outcomes. ✓ Enhanced employee confidence Simulations equipped agents with skills to excel, leaving them better prepared and more confident in their roles. ✓ Measurable ROI H&R Block achieved measurable ROI, demonstrating the economic value of simulation-based training. Read the whole story Fundamentally, our employees were doing all of the things we wanted them to do… But there was something really missing in our customer interactions. There wasn’t a human connection, so we had to place the focus [of our training] on empathy. Kim Iorns Director of Leadership & Learning @H&R Block 4,119 Hours saved in handling time +3% Improvement in issue resolution 94% Agents reported using the skills on the job 131% Return on investment Read the whole story Our Impact The data behind upskilling with Mursion From millions of immersive learning minutes to top-tier satisfaction ratings, Mursion’s scorecard shows how we drive real results for teams across industries. 18M+ Minutes of simulations 10K+ Hours of applied theory 5+ Years of simulations to inform training content 91% Relevance and authenticity 90% Value for time spent 80% Confidence improvement Platform Overview Ready to see what Mursion is all about? Experience how Mursion’s practice-based learning approach works to boost employee engagement, workforce productivity, and team performance. Explore Mursion MURSION RESOURCE CENTER Learn the latest in workplace intelligence trends Stay ahead with expert insights, industry trends, and the latest science on how to build a future-ready workforce. Check out the resources Uncategorized Why Role Play Doesn’t Work (And What Actually Does) You’ve been there. Two colleagues in a training room, awkwardly pretending to be manager… January 6, 2026 Uncategorized Before the Bell Rings: How Practice-Based Training Helps Teachers Enter the Classroom Confident and Connected Teaching has always been more than a profession. For many, it’s a calling: a… December 18, 2025 Future of Work Beyond the Still Image: Why Dynamic Avatars Transform Experiential Learning Static avatars show learners a scenario — but dynamic, emotionally responsive avatars let them… December 9, 2025 Future of Work The Three Human Skills Every Leader Will Need in an AI-Driven Future In a fireside chat with Mursion CEO Mark Atkinson, Harvard Business School Professor Joe… November 21, 2025 News Molly Nagler Joins Mursion Board of Directors We are thrilled to announce that Molly Nagler, Global Head of Learning at Moderna,… October 29, 2025 Podcasts VR and AI Creating New Worlds of Interactive Training: An Interview with Mursion CEO Mark Atkinson and Techstination Immersive technology is no longer on the horizon, it’s here, and it’s transforming how… October 22, 2025 Future of Work Scaling What Matters: How Practice Prepares Teams to Lead with Confidence Welcome to the final chapter of Leadership Reimagined, our three-part blog series on the… September 30, 2025 Future of Work From Theory to Mastery: How Immersive Learning Builds Leadership Skills That Stick Welcome back to Leadership Reimagined, our three-part blog series on the future of leadership… September 26, 2025 Future of Work Bridging the Leadership Gap with Interpersonal Skills In a world of constant change, strong leadership is no longer a luxury, it’s… September 24, 2025 Awards & Patents Proud to be recognized for redefining workforce intelligence Mursion Awards GSV Venture 2022 EdTech 150 List in Workforce Learning Inc. 2021 Best in Business in Human Resources 2021 Inc 500 Award Brandon Hall 2021 Gold Medals – Best Advance in Leadership Simulation Tools and Best Advance in Online Coaching Tools 2021 Silver Medal – Best Advance in Learning Technology 2021 Bronze Medal – Best Advance in Diversity and Inclusion Innovation Fast Company 2021 World Changing Ideas 2021 Brands That Matter Chief Learning Officer 2021 Learning in Practice Award Financial Times 2021 Fastest Growing Companies Mursion Patents We have 11 patents spanning virtual characters, interfaces, control systems, and behavioral interactions. Show all awards & patents LET’S TEAM UP Practice makes progress Empower your workforce to develop the human skills AI can’t replace. Mursion helps L&D teams deliver repeatable, high-impact learning across every level of the organization. Get started with Mursion --- Skip to content About Mursion Building skills that matter, shaping a future that works Preparing people and organizations for what’s next in the world of work. 200+ Clients worldwide 18M+ Minutes of simulations 10+ Years of enterprise workforce upskilling Why Mursion The future of work isn’t just technical—it’s human, too The way we work is evolving rapidly. Disruptive technology, shifting expectations, and the demand for flexibility are reshaping the workplace. In this new era, success isn’t just about technical expertise—it’s about thriving in a fast-changing world of automation and continuous adaptation. Mursion exists to prepare people and organizations for the future of work. We blend AI with human insight to create a space for your workforce to learn, practice, and master essential interpersonal skills—driving agility, connection, and business growth in a dynamic environment. Our Values Here’s what drives us We’re human-first. As AI reshapes the world of work, the demand for uniquely human skills has never been greater. Our team of developers, technologists, and innovators is dedicated to creating learning experiences that balance the latest AI advancements with the irreplaceable power of human connection. By infusing heart into technology, we design solutions that strengthen interpersonal skills and build more adaptable, human-centered workplaces. We’re genuinely invested. Empathy is the foundation of everything we do. We take the time to listen, communicate, and understand before we act—making sure our solutions truly resonate with the goals and realities of our customers, partners, and colleagues. We blend thoughtful insight with machine precision to create learning experiences that inspire confidence, have a measurable impact, and help people thrive in meaningful ways. We’re intentionally curious. We believe curiosity fuels progress. At Mursion, we lean into curiosity to ask bold questions, uncover different perspectives, and design smarter solutions. By staying open-minded and results-driven, we turn curiosity into meaningful innovations that drive growth and solve real-world problems for our customers. We’re progress-driven. Our work doesn’t stop at good enough. As trailblazers in immersive simulation tech, we strive for excellence through curiosity, research, and evidence-based innovation. We recognize the complexities of an ever-changing world and embrace the same skills we help build in our users, like adaptive thinking, problem-solving, and teaming. We apply them in our relentless pursuit of progress and growth for individuals and organizations alike. Our Philosophy Learn, practice, master—the Mursion way Our approach builds real-world skills through immersive practice. It’s a progressive journey from discovery to mastery—designed for lasting impact. PHASE 1 Learn the path forward Change begins with understanding what needs to be learned. Mursion’s science-backed simulations help you uncover skill gaps and growth opportunities within your team. These insights form the foundation of personalized learning journeys, ensuring every development plan is tailored to your business goals. PHASE 2 Practice with purpose Practice is the foundation of lasting change. Our immersive AI-powered simulations provide a dynamic space where employees can practice in lifelike scenarios, experiment without self-consciousness, and get real-time feedback. We use digital avatars, eliminating distractions inherent in role-play and freeing users to try new approaches. PHASE 3 Master for change True mastery comes from continuous application and refinement. Mursion’s holistic, practice-based approach ensures skill-building becomes second nature. Through continuous feedback loops and real-world applications, employees transform new skills into lasting habits. That’s how Mursion helps you build a truly agile workforce prepared for ongoing change. Leadership & Board Senior Leadership Mark Atkinson Founder & Chief Executive Officer Founder & Chief Executive Officer Mark Atkinson Lee Raymundo Chief Financial Officer Chief Financial Officer Lee Raymundo Kristen Moore Chief Marketing Officer Chief Marketing Officer Kristen Moore Stephanie Weeks Chief Product & Technology Officer Chief Product & Technology Officer Stephanie Weeks Kassi Claggett VP, Global Sales VP, Global Sales Kassi Claggett Randy Lyon VP, Platform Engineering VP, Platform Engineering Randy Lyon Allen Romano, Ph.D VP, AI and Engineering VP, AI and Engineering Allen Romano, Ph.D Dr. Lauren Tashman, CMPC Senior Research Scientist Senior Research Scientist Dr. Lauren Tashman, CMPC Brenna Walsh VP Marketing VP Marketing Brenna Walsh Erin Wiggins VP Customer Success VP Customer Success Erin Wiggins Alex Zelenin Sr. Director, Immersive Sr. Director, Immersive Alex Zelenin Mursion Board Mark Atkinson Founder & Chief Executive Officer Founder & Chief Executive Officer Mark Atkinson Susan Cates Director Director Susan Cates Susan Cates is a true leader in education innovation, with extensive experience as an advisor, investor, and executive driving growth in higher education and edtech. Former COO of 2U, she has also led UNC Kenan-Flagler’s Executive Development and launched its pioneering online MBA program. Molly Nagler Global Head of Learning, Moderna Global Head of Learning, Moderna Molly Nagler Molly Nagler is Global Head of Learning at Moderna, a global, public biotech company with the mission to deliver the greatest possible impact to people through mRNA medicines. She leads a learning ecosystem that equips employees with critical skills, integrates AI into how people learn and work, and ensures the workforce is ready to adapt and thrive in a rapidly changing world. Previously, Molly was Chief Learning Officer at PepsiCo, where she focused on leadership development, functional excellence, and frontline reskilling during a major digital transformation. Before that, she worked in higher education as Senior Associate Dean for Executive Education at Yale School of Management, where she doubled program revenue and expanded into online learning, and as Director of Strategic Alliances at UC Berkeley, where she built international partnerships to scale executive learning programs. Molly is a regular speaker at industry conferences, where she shares insights on the future of learning, AI, and workforce transformation. Molly holds a Master of Public Policy from UC Berkeley and a bachelor’s in English Literature from the College of William & Mary. She lives in the Boston area with her husband and two teenagers. Join us Shape the future of work with Mursion At Mursion, we’re shaping the future of work through AI-powered, human-driven solutions that deliver real change. See open positions “Working at Mursion is fulfilling because we’re creating AI-driven technology that empowers people to thrive and adapt in an ever-changing world. Being part of a mission-driven team that prioritizes positive, human-centered impact makes every day meaningful.” Alex Zelenin Director of Product “I’m grateful to partner with some of the world’s most recognized brands to deliver innovative AI solutions that truly make a difference. Helping our clients empower their teams to thrive is incredibly rewarding and speaks to the heart of Mursion’s mission.” Nora Philbin Sr. Client Engagement Manager “At Mursion, we have the privilege of helping industry-leading organizations shape the future of work. It’s exciting to see how our AI-powered solutions enable people to build the skills they need to thrive at work.” Melanie Sholl Sr. Engagement Manager Newsroom See what we’ve been up to Catch up on the latest Mursion updates, insights, and industry news. Check out the newsroom Mursion Expands Workforce Upskilling Platform with Acquisition of Valor Performance New offering combines AI-powered practice simulations with professional coaching for measurable skills acquisition and… August 27, 2024 Read More Meet Learners Where They Are With Personalized Training In this era of on-demand access to any content we want at any given… May 17, 2023 Read More Learning Empathy Takes Practice. Virtual Reality Can Help Mursion’s simulations use real actors in A.I.-generated scenarios January 18, 2021 Read More Awards & Patents Proud to be recognized by industry thought leaders Mursion Awards GSV Venture 2022 EdTech 150 List in Workforce Learning Inc. 2021 Best in Business in Human Resources 2021 Inc 500 Award Brandon Hall 2021 Gold Medals – Best Advance in Leadership Simulation Tools and Best Advance in Online Coaching Tools 2021 Silver Medal – Best Advance in Learning Technology 2021 Bronze Medal – Best Advance in Diversity and Inclusion Innovation Fast Company 2021 World Changing Ideas 2021 Brands That Matter Chief Learning Officer 2021 Learning in Practice Award Financial Times 2021 Fastest Growing Companies Mursion Patents US Control System for Virtual Characters MURSP001 MURSP001+ MURSP001C1 Rating Interface for Behavioral Impact Assessment MURSP002PCT MURSP002US Automated Control of Human-Inhabited Characters MURSP003 Collaborating Physical-Virtual Interfaces MURSP004 Evaluation of Interpersonal Interactions MURSP005 Peer-to-Peer Communication System MURSP006PCT MURSP006US MURSP006USC1 Show all awards & patents Let’s team up Create a winning advantage with human skills + AI technology Equip your workforce with upskilling solutions that grow with your business. Get in touch --- Skip to content Resource Center Research Are Your Leaders Ready for 2026? The next era of leadership is arriving faster than most organizations are prepared for. As AI transforms work, hybrid teams redefine collaboration, and expectations rise for human-centered leadership, development strategies must evolve—or risk falling behind. Mursion’s latest thought leadership guide, The Future of Leadership Development: 5 Trends Defining 2026, uncovers how top-performing organizations are reshaping learning to build confident, adaptable leaders ready for what’s next.” Inside the Report Drawing on insights from leading organizations and new research, this eBook reveals how high-performing organizations are transforming leadership development today. 58% of high-performing organizations rely on just-in-time, modular learning to sustain productivity (Brandon Hall, 2023) 81% of companies say emotional intelligence will be critical to leadership success in the next year (Brandon Hall Group, 2024) Organizations using data-driven L&D report 46% higher retention and 37% higher productivity (Continu Report) Each trend highlighted in the report includes practical examples, expert commentary, and actionable insights you can apply to strengthen your own leadership programs. Featuring a Foreword by Joe Fuller, Harvard Business School In the foreword, Joe Fuller, Professor of Management Practice at Harvard Business School, argues that leadership success now depends on practice, not theory. He writes, “The future belongs to organizations that embrace practice as the engine of performance and to leaders who show up ready when it matters most.” Why It Matters The leaders who will thrive in 2026 aren’t those with the most experience—they’re those who can learn, adapt, and connect faster than the pace of change. This guide offers a roadmap to build those capabilities now, blending human-centered skill-building, AI-powered personalization, and immersive, practice-based learning. Download Now Enter your details below to gain instant access to the report. First Name*Last Name*Email*Company name* --- Skip to content Our Solutions Transforming workplace interactions—for good Our immersive, AI-powered upskilling solutions help professionals across industries master interpersonal skills that transform workplace interactions—for good. Book a demo More than a third of Fortune 100 companies trust Mursion to help them build stronger teams and drive business growth. Why Mursion Turning people skills into business results Prepare your workforce with skills that build adaptability, teaming , and better decision-making for better bottom line results. Skills that deliver results. Practice-driven, multimodal simulations turn theory into actions that improve both employee and business performance. Adaptive thinking for growth. Employees gain the confidence to navigate any situation by assessing circumstances, tapping into their skills toolkit, and applying the right approach for effective real-time decision-making. Retention and loyalty built on resilience. Strengthen team resilience to foster employee retention and boost customer loyalty, driving productivity and long-term success. Skills aligned with business goals. Gain actionable insights to build and stress-test skills acquisition that future-proofs your talent strategy. OUR PROVEN APPROACH AI-driven practice, uniquely human results Mursion’s simulations combine human insight with multimodal AI to create a supportive, immersive learning experience for your teams to practice, build, and apply impactful workplace skills. Science-backed skills, real-world results Mursion’s approach is built on tried and tested behavioral science and psychology, creating real-world workplace scenarios that are practiced to prepare for real-world interactions. Each simulation builds confidence and new neural networks that lead to real lasting change. Book a demo Human insight, powered by AI Mursion’s unique approach blends the depth of human insight with the precision of multimodal AI to create lifelike simulations that feel authentic, high-impact, and transformative—giving employees a hands-on way to master essential skills quickly and thoroughly. Book a demo Risk-free practice for lasting skills Mursion’s practice-based approach creates a psychologically safe but stressful environment where employees can take risks and experiment with creative solutions in lifelike scenarios. With avatars instead of real people, employees can refine their skills without fear of judgment, building lasting habits through continuous feedback and progress. Book a demo GOOD SKILLS, GREAT RESULTS Talent development for every role Leadership Development Sales excellence Customer service excellence Healthcare Education Leadership development Leadership isn’t limited to titles—it’s a skill every employee can cultivate. Mursion’s immersive simulations help individuals at all levels master critical skills like giving effective feedback, influencing others, and adapting with confidence, enabling them to connect with teams and drive substantial results. Explore Leadership Development Solutions Strong communication Build trust to strengthen team and customer relationships Give and receive information and feedback with clarity and empathy Proactive leadership Problem-solve to get to quick and satisfying customer resolutions Lead teams confidently through change and identify opportunities for business innovation and differentiation Sales excellence It goes without saying: sales success depends on strong interpersonal skills. Mursion’s simulations provide hands-on practice for selling, coaching, and building stronger client relationships. Build a high-performing team ready to overdeliver on goals and achieve lasting business results. Book a demo Sales execution Deliver sales pitches that convert and overcome objections Negotiate successfully in high-stakes deals Approach cold calls with creativity and confidence Sales management Resolve challenging client scenarios effectively Inspire team performance through better coaching and leadership Accelerate sales team ramp up times Customer service excellence Great customer service goes beyond mere problem-solving—it builds brand trust and loyalty. Mursion’s interactive simulations help teams master rapport-building, conflict resolution, and empathetic communication for memorable, on-brand experiences. Explore Customer Service Solutions Customer rapport Strengthen customer relationships Share difficult news thoughtfully Turn customers into brand advocates through positive interactions De-escalation & resolution Diffuse tension and navigate complaints effectively Demonstrate active listening Resolve issues empathetically Healthcare Communication is at the heart of exceptional healthcare. Mursion’s immersive simulations offer a scalable, cost-efficient way for professionals to enhance clinical reasoning, refine bedside manner, and foster trust—leading to better patient satisfaction and more equitable care outcomes. Explore Healthcare Solutions Clinical practice Simplify clinical reasoning for complex scenarios Deliver patient care with empathy and clarity Adjust communications across family members and advocates Patient engagement Build rapport to enhance trust and compliance Communicate treatment plans effectively Build positive sentiments and outcomes Team collaboration Strengthen inter-professional communication Advocate confidently in high-pressure situations Education Educators shape the future, and success in the classroom demands more than theory. Mursion’s immersive simulations offer immersive, multimodal practice in classroom management, student engagement, and effective communication—preparing teachers to excel in diverse, dynamic educational environments. Explore Education Solutions Student & parent engagement Manage classrooms with confidence and authority Foster meaningful student participation and engagement Navigate challenging parent-teacher conversations with empathy Colleague collaboration Build stronger, more effective team dynamics Address sensitive topics with professionalism and clarity Support peers through shared challenges and solutions Success Stories Why market leaders trust Mursion’s human-first upskilling for a competitive edge Skill applicability rating 4.41/5 Ericsson’s path to unbiased behaviors, driven by Mursion Ericsson turned to Mursion to create a program designed to boost empathy and collaboration. Immersive simulations helped leaders build decision-making skills with less bias and a more cohesive workplace. Read the whole story Return on investment 131% H&R Block boosts call center agent performance with Mursion simulations H&R Block asked Mursion to enhance call center agent performance through personalized simulations. These efforts bridged the gap between early and late-season hires, saving significant time and costs while boosting employee confidence and customer satisfaction. Read the whole story Increase in post-stay guest satisfaction 2-5% Best Western’s journey to exceptional customer care with Mursion Best Western trusted Mursion to implement simulation-based training that improved problem resolution and elevated customer care standards. These efforts led to measurable gains for participating hotels, transforming guest experiences and driving increased revenue per property, not to mention notable ROI. Read the whole story Read more success stories Platform Overview Ready to see what Mursion is all about? Experience how Mursion’s practice-based learning approach works to boost employee engagement, workforce productivity, and team performance. Explore Mursion Let’s team up Strengthen your team, strengthen your business Our skill-building solutions are designed to help you turn your workforce into your ultimate competitive advantage. Get started with Mursion