Growparabolic

Backed by Y-CombinatorAI Assistant for Customer SupportNever answer the same question twice.‍Sign up for demoTrained on your support data.Features‍EmbeddedEmbedded within your existing ticketing software (Intercom, Zendesk, Helpscout, etc).Human-in-the-loop Your agents can verify responses before sending. Parabolic trains itself to improve after every rejected draft.Answers your RAQs Parabolic only needs 1 match in a past conversation/knowledge base to suggest a response. Answers your RAQs (rarely asked questions.MultistepNavigates multiple back-and-forths as the conversation progresses.Upsell modeUnlock support as a sales channel. Append relevant upsells/cross-sells based on the customer’s pain-point.Auto-categorizeAutomatically tag and triage incoming questions to the appropriate cat (payments, memberships, etc)Overview‍Parabolicauto-indexes any response you've ever messaged to a customerdetects a user's true intent, independent of specific keywords.‍Parabolic then autodrafts 2 categories of responses:generalizable (~30% of tickets)customer-specific (an additional ~25% - 40% of tickets)‍Generalizable30-50% of ticketsExample: How do I add a shared email inbox to Hubspot?Customer Specifc15-30% of ticketsExamples: “add more phone credits to account” or “check order ETA”Hooks into your customer-specific data (internal database, Segment, Snowflake, etc)Copyright ©2023 Parabolic Intel, Corp.PricingPrivacy PolicyTerms & Service --- PricingIntercom: It's free to install and get started with Parabolic on your Intercom instance. To train your dedicated AI model on your support data (for highest quality auto-responses), we work directly with each customer to determine pricing. Pricing is based on factors such as the volume of tickets Parabolic successfully automates. We will not charge any customer until and unless there is a shared agreement on pricing.Copyright ©2023 Parabolic Intel, Corp.PricingPrivacy PolicyTerms & Service --- FAQsWhat results can I expect?98%+ accuracy on questions that have ever been asked in any form from any data source.40%+ accuracy on non-'macro-able' questions which require understanding user's intent, synthesizing from multiple sources, and performing actions on the user's behalf.We're more accurate than other tools like keyword matches, macros, or past generations of conversational AI.‍I've tried automations before. How is this better?Other models rely almost entirely on keyword-matching. This requires you to list every variation for each question and fails when it encounters any deviation from the exact wording. This means high setup effort with high failure rate. We leverage the latest break-throughs in AI which enable true understanding of your users. This requires minimal setup and enables our unprecedented accuracy rates.‍How do I get started?Email us at shub@growparabolic.com for a free demo of a custom AI model trained on your data to answer your customer's questions. The only data we'll need is your knowledge base of FAQs and/or historical customer support tickets. The richer the training data you provide us, the better we can fine-tune your AI model!‍What integrations do you support?We'll plug into your Zendesk, Intercom, Discord, Slack, Jira, or any other tool you use to process customer support! We're actively building out new integrations every week. Feel free to reach out with any requests to shub@growparabolic.com‍Is my data secure?Yes. We sign NDAs for every customer we onboard, pre-process all customer data via a PII anonymizer, and are in the process of SOC2 and GDPR certification.Sign up for demoCopyright ©2023 Parabolic Intel, Corp.PricingPrivacy PolicyTerms & Service --- Privacy Policy for Parabolic At Parabolic, accessible from http://growparabolic.com/, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Parabolic and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our application with regards to the information that they shared and/or collect in Parabolic. This policy is not applicable to any information collected offline or via channels other than this website. Consent By using our application, you hereby consent to our Privacy Policy and agree to its terms. Information we collect The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. How we use your information We use the information we collect in various ways, including to: Provide, operate, and maintain our application Improve, personalize, and expand our application Understand and analyze how you use our application Develop new products, services, features, and functionality Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the application, and for marketing and promotional purposes Send you emails Find and prevent fraud Log Files Parabolic follows a standard procedure of using log files. These files log visitors when they visit applications. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information. Advertising Partners Privacy Policies You may consult this list to find the Privacy Policy for each of the advertising partners of Parabolic. Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Parabolic, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on application that you visit. Note that Parabolic has no access to or control over these cookies that are used by third-party advertisers. Third Party Privacy Policies Parabolic's Privacy Policy does not apply to other advertisers or applications. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective applications. CCPA Privacy Rights (Do Not Sell My Personal Information) Under the CCPA, among other rights, California consumers have the right to: Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers. Request that a business delete any personal data about the consumer that a business has collected. Request that a business that sells a consumer's personal data, not sell the consumer's personal data. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. GDPR Data Protection Rights We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us. Children's Information Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Parabolic does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our application, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records. Copyright ©2023 Parabolic Intel, Corp.PricingPrivacy PolicyTerms & Service