Greetmate

Voice AI SMS AI Patient communication breaks after hours, during overflow, and at scale. We implement and manage on-script AI voice and text workflows so revenue and care don’t depend on who answers the phone. Our custom-built SaaS automates calls, scheduling, intake, and after-hours routing with workflow-based voice automation. HIPAA-ready infrastructure with done-for-you activation and EHR integrations where available. Example Use Cases: Handle overflow and after-hours calls automatically and avoid leaking to ERs Convert overflow calls into scheduled appointments instead of lost leads Ensure every patient has valid authorization before treatment Automate follow-ups to keep your schedule full and consistent Maintain operational consistency across all locations Book a 25-minute call As seen in: Award Winning AI Platform: 2025 Globee® Awards for Artificial Intelligence · 2025 Titan Awards Information Technology - AI & Automation Accept Workflow-Based Voice AI and SMS AI Software for Healthcare. Greetmate’s HIPAA-ready voice software goes beyond basic scripts. Our sophisticated Workflow System allows you to build hallucination-resistant agents that automate intake, scheduling, and routing across your entire operation. Listen to a sample call between a healthcare provider and a patient: Jane from Green River Dental Secure & Compliant Greetmate automates 70-80% of routine patient communication tasks. 35% Front Desk Workload Reduction Implementation & Managed Deployment Voice and SMS automation, built and managed for you. Greetmate is an implementation partner, not just software. We embed workflow-based Voice AI and Conversational SMS into your day-to-day operations, with a managed rollout that scales across locations and teams. 1. Workflow Discovery We map your real-world workflows: call routing, scheduling, intake, and the SMS touchpoints that reduce call volume and no-shows. 2. Systems + Messaging Setup We configure telephony, SMS programs, and integrations (EHR/CRM, scheduling, webhooks, Zapier/Keragon), with HIPAA-ready options where applicable. 3. Managed Rollout + Optimization We launch location-by-location, then continuously tune voice and SMS workflows to maintain reliability as volume and complexity grow. Operational consistency across voice and SMS We build and maintain your workflows so your team can focus on patients, not phone trees, scripts, or texting logistics. Managed build: We configure and maintain your call and SMS workflows.Structured automation: Standardized routing, escalation, and scripted SMS flows.Conversational SMS: Scheduling, confirmations, reminders, and follow-ups.Compliance-aware options: HIPAA-ready configurations and BAAs available where applicable. Book a 25-minute Call Connect your call workflows to your healthcare stack. Integrates with 300+ Apps, including EHRs, CRMs, Calendars, Email, and more. E.g. Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Practice EHR, Tebra (Kareo), IntakeQ / PracticeQ, Zenoti EMR, AdvancedMD, Charm EMR, Practice Better, OpenPractice OpenPM, OpenEMR, Cerbo, PatientNow, Open Dental, Epic Systems, CentralReach, Cliniko, Nextech, CureMD, BestNotes, Ritten, Optimantra, PtEverywhere, Google Drive, Google Sheets, Cal.com, and many more. Workflow-based voice automation. Built for reliability. Design call flows that follow your rules: triage paths, routing, scheduling prompts, intake capture, and escalation logic. This is how you keep calls consistent and reduce surprises. Structured call routing and escalation Structured intake and form capture Appointment scheduling flows Multi-location routing and provider/team logic Book a Discovery Call Software You decide—self-serve or managed. Whether you prefer hands-on access or a fully managed setup, everything runs on our production-ready AI voice infrastructure. We deliver high-touch managed services while giving you visibility into performance, call workflows, and operational consistency across all locations. Previous SlideNext Slide See It in Action. Hear clinically appropriate, compassionate voices in multiple languages and accents, or clone your own. Listen to ready-to-use voices commonly chosen by healthcare practices: Virtual Medical ReceptionistLet Greetmate be your practice’s virtual receptionist — collect patient demographics, insurance, and reason for visit, and support patient scheduling.Handles patient in- and outbound calls. Phone number includedLet Greetmate manage appointment scheduling, rescheduling, test result inquiries, medication refills, and after-hours triage. Build workflows that fit your specialty and patient population.Integrates with your EHR and patient systemsConnect to dozens of EHRs (e.g., Dentrix, athenahealth, eClinicalWorks, ModMed) and patient systems. HIPAA-ready infrastructure with a signed BAA. Also integrates via Zapier, Google Calendar, and webhooks.Escalates and forwards to staff/providersRoute urgent or complex calls to the right team member or on‑call provider with warm transfers and announcements. Set escalation paths for emergencies and specialty-specific routing.Sends SMSSend SMS during calls with helpful information, e.g. appointment scheduling links or address information.No-Code Clinical Workflow BuilderDesign triage, intake, referral, and follow-up flows without code. Standardize protocols while keeping flexibility for each specialty and provider.Records and transcribes patient callsReview recorded calls and transcripts for documentation, quality assurance, and training.Automated follow-ups and remindersAutomate pre- and post‑op check‑ins, chronic care outreach, recall campaigns, and appointment reminders. Trigger via API or Zapier.Clinically appropriate voicesChoose calm, professional voices in multiple languages to support diverse patient populations — or clone your own voice with our ElevenLabs integration.Virtual Medical ReceptionistLet Greetmate be your practice’s virtual receptionist — collect patient demographics, insurance, and reason for visit, and support patient scheduling.Handles patient in- and outbound calls. Phone number includedLet Greetmate manage appointment scheduling, rescheduling, test result inquiries, medication refills, and after-hours triage. Build workflows that fit your specialty and patient population.Integrates with your EHR and patient systemsConnect to dozens of EHRs (e.g., Dentrix, athenahealth, eClinicalWorks, ModMed) and patient systems. HIPAA-ready infrastructure with a signed BAA. Also integrates via Zapier, Google Calendar, and webhooks.Escalates and forwards to staff/providersRoute urgent or complex calls to the right team member or on‑call provider with warm transfers and announcements. Set escalation paths for emergencies and specialty-specific routing.Sends SMSSend SMS during calls with helpful information, e.g. appointment scheduling links or address information.No-Code Clinical Workflow BuilderDesign triage, intake, referral, and follow-up flows without code. Standardize protocols while keeping flexibility for each specialty and provider.Records and transcribes patient callsReview recorded calls and transcripts for documentation, quality assurance, and training.Automated follow-ups and remindersAutomate pre- and post‑op check‑ins, chronic care outreach, recall campaigns, and appointment reminders. Trigger via API or Zapier.Clinically appropriate voicesChoose calm, professional voices in multiple languages to support diverse patient populations — or clone your own voice with our ElevenLabs integration.Previous SlideNext Slide Trusted for high-stakes, real-time conversations Built for reliability, medical-grade accuracy, and scalable use across clinics and partners. Platform uptime99.98%Response latency<500msWorkflow accuracy95%+Routine calls automated70–80%EHR & scheduling systems supported12+Front-desk workload reduction35%+Platform growth (MoM)20%Built to scale with partnersUnlimited Why AI-powered phone calls matter more than ever Missed calls, long wait times, and overwhelmed staff create massive revenue leakage. These industry-wide stats show why intelligent, real-time automation has become essential. 85% of callers never call back if you miss them Most missed calls turn into permanently lost revenue — especially for healthcare and service businesses. 30–50% workload reduction through call automation AI handles repetitive scheduling, intake, and FAQ calls — freeing staff to focus on meaningful patient care. 40% of all clinic calls happen after hours Patients call when your team is unavailable. AI answers instantly, books appointments, and captures lost demand. See How Others Are Winning with Greetmate. At Greetmate, we believe actions speak louder than words—and our customers’ success stories prove it. Here’s what businesses like yours are saying: Healthcare Professionals Frequently Asked Questions for Healthcare Professionals Here are some of the most frequently asked questions about our platform for healthcare providers. If you have any other questions, feel free to contact us. What medical-specific features are included in Greetmate?Does Greetmate integrate with our EHR or scheduling system?Can Greetmate automate workflows beyond basic phone answering?What kind of automations can be built with the Managed Plan?Do we need to build or manage these automations ourselves?How does Greetmate handle after-hours and overflow calls?Is Greetmate suitable for complex, multi-step healthcare workflows?What happens if our systems or workflows change? --- We use essential cookies to make our site work. With your consent, we may also use non-essential cookies to improve user experience, personalize advertisements, and analyze website traffic. For these reasons, we may share your site usage data with our social media, advertising, and analytics partners. By clicking “Accept,” you agree to our website's cookie use as described in our Cookie Policy. You can change your cookie settings at any time by clicking “Preferences.”PreferencesDeclineAccept AI Communication Operating System. Our proprietary AI voice software + services is built from the ground up to meet the unique needs of healthcare providers. Proprietary SaaS Our software is developed in-house by engineers with over 15 years of experience to ensure high-performance, consistent results. We own the stack From voice synthesis to call routing, we control every layer of the technology stack for maximum flexibility and performance. Healthcare-ready options HIPAA-ready environments, BAAs available, EHR integration support. As seen in: Award Winning AI Platform: 2025 Globee® Awards for Artificial Intelligence · 2025 Titan Awards Information Technology - AI & Automation See Greetmate In Action Software You decide—self-serve or managed. Whether you prefer hands-on access or a fully managed setup, everything runs on our production-ready AI voice infrastructure. We deliver high-touch managed services while giving you visibility into performance, call workflows, and operational consistency across all locations. Previous SlideNext Slide Build faster Everything you need to launch Voice + Text AI for your ecosystem. Proprietary real-time engine Built in-house for live phone calls with sub-500ms responses, natural barge in, and rock solid turn taking your clients can trust. We own the entire voice stack. Structured workflow logic State based call flows, variables, and conditions that remove hallucinations and keep every call on script. HIPAA ready infrastructure Optional HIPAA environment, BAAs, encrypted workflows, and accuracy tuned for sensitive medical data and EHR workflows. Built for agencies and builders White label options, multi client management, powerful APIs, and advanced Zapier integration so you can launch Voice AI services under your own brand. calls.ts workflow.ts POST /api/v1/calls Authorization: Bearer { "from": "+15551234567", "to": "+15557654321", "workflow_id": "healthcare-intake", "custom_variables": { "client_id": "clinic-123", "source": "crm" } } Select section1. Use Cases2. Flow Builder3. Knowledge Base4. Workflow Actions5. Sample Call Click! 1. Use Cases 2. Flow Builder 3. Knowledge Base 4. Workflow Actions 5. Sample Call See how Greetmate handles real conversations. Choose a sample use case to see how Greetmate can be used to automate customer interactions and improve engagement. HealthcareHealthcare ReceptionistFollow Ups - Appointment Reminders - Patient IntakeMeet Brooke, a virtual healthcare receptionist who efficiently manages patient interactions. From scheduling appointments to sending reminders and collecting patient information, Brooke ensures a seamless experience for both patients and healthcare providers.Real EstateOutbound SalesLead Qualification - Appointment Setting - Follow UpsMeet Jack, a virtual real estate agent who specializes in outbound sales. Jack engages with potential buyers, qualifies leads, schedules property viewings, and follows up to ensure no opportunity is missed in the competitive real estate market.InsuranceInsurance IntakeQuote Intake - Webhooks - Team NotificationsMeet Ava, a virtual insurance assistant that collects property details and contact info, triggers your webhook, and emails your team to start a homeowners quote. Trusted for high-stakes, real-time conversations Built for reliability, medical-grade accuracy, and scalable use across clinics and partners. Platform uptime99.98%Response latency<500msWorkflow accuracy95%+Routine calls automated70–80%EHR & scheduling systems supported12+Front-desk workload reduction35%+Platform growth (MoM)20%Built to scale with partnersUnlimitedDeploy Faster Everything you need to automate your voice operations Greetmate provides a complete suite of tools to build, deploy, and manage AI voice agents that sound and behave like real people. HIPAA-Ready SoftwareSecure, compliant voice automation designed for healthcare. Protect patient data while automating intake and scheduling. Human-Like AI VoicesChoose from thousands of natural-sounding voices that provide a seamless experience for your callers. InteroperabilityConnect with your existing EHR, CRM, and other business tools through our robust API and native integrations. 24/7 Appointment SchedulingLet your AI agent handle bookings around the clock, synced directly with your calendar. Advanced AnalyticsGain insights into every call with automated transcription, sentiment analysis, and outcome tracking. Lead QualificationAutomatically qualify inbound leads and route them to the right team members instantly. Ready to transform your voice operations? Book a Discovery Call --- We use essential cookies to make our site work. With your consent, we may also use non-essential cookies to improve user experience, personalize advertisements, and analyze website traffic. For these reasons, we may share your site usage data with our social media, advertising, and analytics partners. By clicking “Accept,” you agree to our website's cookie use as described in our Cookie Policy. You can change your cookie settings at any time by clicking “Preferences.”PreferencesDeclineAccept Interoperability: Connect Greetmate with your favorite tools. Greetmate integrates bi-directionally with healthcare systems, allowing calls and SMS to trigger real workflows—and letting events in your systems trigger outbound calls and messages automatically. Integrated with your existing healthcare stack Greetmate connects with popular EHRs, CRMs, and operational tools to ensure seamless data flow across your organization. Epic SystemsTebra (Kareo)HealthieModMedDrChronoPractice EHRElationIntakeQOpen DentalpVerifySpruce HealthZoomJotformZapierGoogle CalendarHubSpotSlackTwilioGmailAirtableAsanaMailchimpZohoGoHighLevelRingCentralTrelloPrevious SlideNext Slide Don't see your system? We support hundreds of integrations via Zapier, Keragon, and custom webhooks. All third-party trademarks, logos, and product names are the property of their respective owners. Use of these marks does not imply affiliation, sponsorship, endorsement, or certification by their owners. Integrations may require customer-specific configuration and separate agreements with third-party vendors. Workflow Examples See how Greetmate acts as the bridge between your communication channels and your core healthcare infrastructure. Intake Form Follow-UpAfter-Hours TriageAppointment Auto-FillNew Patient IntakeUrgent AlertsIntake Form Follow-UpWhen intake forms are incomplete, Greetmate automatically follows up by voice or SMS, captures missing information, and updates your systems.Intake SubmissionKeragon / ZapierGreetmate AIBi-directionalEHR / IntakeQIntake issues resolved before staff reviewConnect to Healthcare Systems & CRMsIntegrate Greetmate with EHRs, CRMs, and scheduling platforms through native integrations where available, or via Zapier, Keragon, and secure webhooks. Keep patient and operational data flowing into the systems your teams already rely on.Trigger Operational Workflows AutomaticallyTurn calls and SMS interactions into structured actions. Create tasks, update records, trigger follow-ups, or notify teams automatically—without manual handoffs or duplicate data entry.Extend into Support, Intake, and Patient SystemsConnect Greetmate to helpdesks, intake systems, and patient management tools to maintain consistent communication across departments while fitting cleanly into your existing stack. Connect your call workflows to your healthcare stack. Integrates with 300+ Apps, including EHRs, CRMs, Calendars, Email, and more. E.g. Athenahealth, Canvas Medical, DrChrono, Elation, Healthie, ModMed, Practice EHR, Tebra (Kareo), IntakeQ / PracticeQ, Zenoti EMR, AdvancedMD, Charm EMR, Practice Better, OpenPractice OpenPM, OpenEMR, Cerbo, PatientNow, Open Dental, Epic Systems, CentralReach, Cliniko, Nextech, CureMD, BestNotes, Ritten, Optimantra, PtEverywhere, Google Drive, Google Sheets, Cal.com, and many more. Powered by Keragon Greetmate leverages Keragon's healthcare-specific automation to connect your voice workflows with over 300+ medical and operational applications. Workflow-based voice automation. Built for reliability. Design call flows that follow your rules: triage paths, routing, scheduling prompts, intake capture, and escalation logic. This is how you keep calls consistent and reduce surprises. Structured call routing and escalation Structured intake and form capture Appointment scheduling flows Multi-location routing and provider/team logic Book a Discovery Call --- Overlay my calendar$Switch to monthly view$Switch to weekly view$Switch to column viewGreetmate Inc.25 Min DiscoveryNo pressure discovery call. Designed to learn more about your business, and determine if we are a good fit. 25mGoogle MeetEurope/LondonMarch 2026SunMonTueWedThuFriSat891011121314151617181920212223242526Today2728293031Apr12345678910114:30pm4:55pm5:20pm6:30pm 25 Min Discovery | Greetmate Inc.