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Scale conversational agents with confidenceSimulate thousands of scenarios before deploying your agent.SimulateObserveReviewSimulations100 of 1,200123…12Sim IDAgentPersonaTest SetMetricsR7M2aQ9KpVoice AgentConfused CustomerIssue ResolutionLatencyTurn Count+4R7M2aQ9KpVoice AgentConfused CustomerIssue ResolutionLatencyTurn Count+4kP9B4MZ2AVoice AgentStandard CustomerWarm Hand OffTurn CountLatency+2kP9B4MZ2AVoice AgentStandard CustomerWarm Hand OffTurn CountLatency+2Qm2P7A9KVoice AgentImpatient CustomerCompliance TestingLatencyAudio Duration+3hy7Nta3VtVoice AgentInterruptive CustomerAirline Help DeskLatencyCredit Card Action+3Qm2P7A9KVoice AgentImpatient CustomerCompliance TestingLatencyAudio Duration+3p2z9m4kQaVoice AgentStandard CustomerAppointment SchedulingCredit Card Actionb4qm7zP2Voice AgentConfused CustomerEscalation ManagementIntent RecognitionTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countb4qm7zP2Voice AgentConfused CustomerEscalation ManagementIntent RecognitionTurn CountRead Coval‘s Voice AI 2026 ReportScale conversational agents with confidenceSimulate thousands of scenarios before deploying your agent.SimulateObserveReviewSimulations100 of 1,200123…12Sim IDAgentPersonaTest SetMetricskP9B4MZ2AVoice AgentStandard CustomerWarm Hand OffTurn CountLatency+2kP9B4MZ2AVoice AgentStandard CustomerWarm Hand OffTurn CountLatency+2Qm2P7A9KVoice AgentImpatient CustomerCompliance TestingLatencyAudio Duration+3hy7Nta3VtVoice AgentInterruptive CustomerAirline Help DeskLatencyCredit Card Action+3Qm2P7A9KVoice AgentImpatient CustomerCompliance TestingLatencyAudio Duration+3p2z9m4kQaVoice AgentStandard CustomerAppointment SchedulingCredit Card Actionb4qm7zP2Voice AgentConfused CustomerEscalation ManagementIntent RecognitionTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countb4qm7zP2Voice AgentConfused CustomerEscalation ManagementIntent RecognitionTurn CountScale conversational AI agents with confidenceSimulate thousands of scenarios before deploying your agent.SimulateObserveReviewSimulations100 of 1,200123…12Sim IDAgentPersonaTest SetMetricsR7M2aQ9KpVoice AgentConfused CustomerIssue ResolutionLatencyTurn Count+4R7M2aQ9KpVoice AgentConfused CustomerIssue ResolutionLatencyTurn Count+4kP9B4MZ2AVoice AgentStandard CustomerWarm Hand OffTurn CountLatency+2kP9B4MZ2AVoice AgentStandard CustomerWarm Hand OffTurn CountLatency+2Qm2P7A9KVoice AgentImpatient CustomerCompliance TestingLatencyAudio Duration+3hy7Nta3VtVoice AgentInterruptive CustomerAirline Help DeskLatencyCredit Card Action+3Qm2P7A9KVoice AgentImpatient CustomerCompliance TestingLatencyAudio Duration+3p2z9m4kQaVoice AgentStandard CustomerAppointment SchedulingCredit Card Actionb4qm7zP2Voice AgentConfused CustomerEscalation ManagementIntent RecognitionTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countx4b8zplM3Voice AgentImpatient CustomerCustomer VerificationLatencyTurn Countb4qm7zP2Voice AgentConfused CustomerEscalation ManagementIntent RecognitionTurn CountThe ChallengeVoice agents often work in demos but fail at scale. This trust gap is killing AI agent adoption. The ChallengeVoice agents often work in demos but fail at scale. This trust gap is killing AI agent adoption. The Agent Black BoxShip with Clarity with CovalCoval brings a single lens on agent performance for the whole team.Coval brings a single lens on agent performance for the whole team.Ship confidentlyShip faster with confidence by stress-testing agents across real-world scenarios before customers ever see them. Optimize Customer ExperienceContinuously improve customer interactions by identifying friction, validating agent behavior, to ensure conversations meet quality standards.Manage RiskTurn AI agents from a black box into a managed system, proving performance, catching issues early, and enabling controlled failstops.See firsthand how Coval can help you scale your agents.Book a demoSimulateSimulate thousands of realistic conversations across edge cases and workflows.SimulateSimulate thousands of realistic conversations across edge cases and workflows.SimulationsSim IDAgentPersonaMetricsR7M2aQ9KpVoice AgentConfused CustomerLatencyTurn Count+4kP9B4MZ2AVoice AgentStandard CustomerTurn CountLatency+2Qm2P7A9KVoice AgentImpatient CustomerLatencyAudio Duration+3hy7Nta3VtVoice AgentInterruptive CustomerLatencyCredit Card Action+3p2z9m4kQaVoice AgentStandard CustomerCredit Card Actionb4qm7zP2Voice AgentConfused CustomerIntent RecognitionTurn Countx4b8zplM3Voice AgentImpatient CustomerLatencyTurn CountTest thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.A message from the agent indicating the text transcript of a call.Latency1.09sResolution Rate94%Missing Disclosure4 instancesAudio Duraction2:19Validate results with built-in and custom metrics, tool call validations, and workflows.Simulations603Monitoring224.9kLatency1.09 secondsMonTueWedThuFriPass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable viewsSimulationsSim IDAgentPersonaMetricsR7M2aQ9KpVoice AgentConfused CustomerLatencyTurn Count+4kP9B4MZ2AVoice AgentStandard CustomerTurn CountLatency+2Qm2P7A9KVoice AgentImpatient CustomerLatencyAudio Duration+3hy7Nta3VtVoice AgentInterruptive CustomerLatencyCredit Card Action+3p2z9m4kQaVoice AgentStandard CustomerCredit Card Actionb4qm7zP2Voice AgentConfused CustomerIntent RecognitionTurn Countx4b8zplM3Voice AgentImpatient CustomerLatencyTurn CountTest thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.A message from the agent indicating the text transcript of a call.Latency1.09sResolution Rate94%Missing Disclosure4 instancesAudio Duraction2:19Validate results with built-in and custom metrics, tool call validations, and workflows.Simulations603Monitoring224.9kLatency1.09 secondsMonTueWedThuFriPass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable viewsSimulationsSim IDAgentPersonaMetricsR7M2aQ9KpVoice AgentConfused CustomerLatencyTurn Count+4kP9B4MZ2AVoice AgentStandard CustomerTurn CountLatency+2Qm2P7A9KVoice AgentImpatient CustomerLatencyAudio Duration+3hy7Nta3VtVoice AgentInterruptive CustomerLatencyCredit Card Action+3p2z9m4kQaVoice AgentStandard CustomerCredit Card Actionb4qm7zP2Voice AgentConfused CustomerIntent RecognitionTurn Countx4b8zplM3Voice AgentImpatient CustomerLatencyTurn CountTest thousands of simulated conversation flows, and conduct load & permutation testing with voice realism.A message from the agent indicating the text transcript of a call.Latency1.09sResolution Rate94%Missing Disclosure4 instancesAudio Duraction2:19Validate results with built-in and custom metrics, tool call validations, and workflows.Simulations603Monitoring224.9kLatency1.09 secondsMonTueWedThuFriPass/fail trends, Scenario & step breakdowns., Regression tracking. Shareable viewsObserveBring test rigor to production calls by running metrics on live calls to catch drift fast.ObserveBring test rigor to production calls by running metrics on live calls to catch drift fast.Production CallsCreatedMetricsxM4B8ZpL3Today, 12:35 PMLatencyKnowledge Base AccuracyA7kP9mQ2RToday, 12:37 PMLatencyIssue ResolutionQ2a7K9M4bToday, 12:45 PMAudio QualityEmpathetic LangaugeB4Qm7ZP2AToday, 12:46 PMLatencyIntent RecognitionP2Z9M4kQAToday, 12:55 PMKnowledge Base AccuracyCredit Card ActionAchieve consistent test and production metrics with continuous live evals and early failure detection.ObserveGet alerts the moment quality drops and before your customers notice.Coval Alert4:46pmFailed simulation alertRun ID: UH8djbcGEmvZQMoKfipoweCovalAgent Anomalies4:46pmGet real-time Slack and email alerts for thresholds and anomalies.Production CallsCreatedMetricsxM4B8ZpL3Today, 12:35 PMLatencyKnowledge Base AccuracyA7kP9mQ2RToday, 12:37 PMLatencyIssue ResolutionQ2a7K9M4bToday, 12:45 PMAudio QualityEmpathetic LangaugeB4Qm7ZP2AToday, 12:46 PMLatencyIntent RecognitionP2Z9M4kQAToday, 12:55 PMKnowledge Base AccuracyCredit Card ActionAchieve consistent test and production metrics with continuous live evals and early failure detection.ObserveGet alerts the moment quality drops and before your customers notice.Coval Alert4:46pmFailed simulation alertView RunCovalFailed Simulation Alert4:46pmGet real-time Slack and email alerts for thresholds and anomalies.ReviewReview only what matters with intelligent queues. Focus humans on failures and edge cases.ReviewReview only what matters with intelligent queues. Focus humans on failures and edge cases.ReviewTurn human insight into better automation. Use human review feedback to refine and improve your automated evaluations. Calls to ReviewAI ReviewHuman ReviewMissing DisclosureYesYesNoN/AResolution RateYesYesNoN/AInterruptions per callYesYesNoN/AIntent RecognitionNoYesNoN/AEmpathetic LanguageYesYesNoN/ALeave a noteFailure-driven queues and smart sampling help uncover root causes of issues quickly.Did the agent successfully resolve the customer’s issue?YesNoN/AHuman-in-the-loop feedback brings alignment between development and production to create a compounding reliability loop.Enable your organization to scale autonomous agentsEngineersCoval gives engineers clear visibility into agent behavior, making it easier to debug issues, validate changes, and prevent regressions.EngineersCoval gives engineers clear visibility into agent behavior, making it easier to debug issues, validate changes, and prevent regressions.SalesCoval helps sales teams demonstrate real agent performance early, giving buyers confidence sooner and reducing friction late in the deal.Quality AssuranceCoval replaces ad-hoc testing with structured, repeatable evaluations—so issues are caught early and fixed systematically, not reactively.ProductCoval helps product teams understand real-world agent behavior, measure performance against clear metrics, and ship with confidence.ProductCoval helps product teams understand real-world agent behavior, measure performance against clear metrics, and ship with confidence.Forward Deployed EngineersCoval helps forward deployed teams validate agent behavior against real use cases, enabling faster onboarding and smoother deployments.Customer Service OpsCoval enables operations teams to monitor and validate agent performance over time, keeping responses accurate, compliant, and on-brand.Customer Service OpsCoval enables operations teams to monitor and validate agent performance over time, keeping responses accurate, compliant, and on-brand.DomainsFinancial ServicesValidate AI agents used for account management, payment and billing support, and loan applications so responses are accurate, and compliant.HealthcareValidate agents used for appointment scheduling, patient check-ins, and new member onboarding to ensure accuracy, consistency, and safe.HR and RecruitingValidate AI agents used for candidate screening calls so evaluations are accurate, unbiased, and reliable at scale.Scale your agents with security at the core.Scale your agents with security at the core.Coval is audited and certified by industry-leading third party standards.Coval is audited and certified by industry-leading third party standards.AICPASOC2HIPAACompliantGDPRGDPR --- Read Coval‘s Voice AI 2026 ReportShaping the future of an agent-driven worldWhy we do what we doThe future is agenticNo one’s sure what an agentic future will look like. But we’re certain AI agents are here to stay. And Coval will be the infrastructure that powers that. As AI adoption accelerates, one thing is clear: testing and reliability are more critical than ever.We’re committed to reliabilityWe're committed to reliabilityCreating reliable agents is the next frontier. Coval empowers companies to not just create agents that delight customers, but to deploy them with absolute confidence in their performance. We're building the tools that transform agent testing from a challenge into a competitive advantage.We’re shaping the futureWe're shaping the futureCreating reliable agents is the next frontier. Coval empowers companies to not just create agents that delight customers, but to deploy them with absolute confidence in their performance. We're building the tools that transform agent testing from a challenge into a competitive advantage.Evaluation infrastructure will massively shape the AI-agent era. There’s no question about if it will happen — it’s about who will build it and when. Coval is positioning itself to be THE definitive platform for agentic testing, and we’re just getting started.Built on deep expertiseBuilt on deep expertiseBefore starting Coval, I led the evaluation job infrastructure team at Waymo. I coded the first versions of our dataset storage and other foundational simulation systems, and my team built all of the dev tools for launching and running evals. This experience taught us that automated simulation and evaluation are critical to trusting agents with impactful tasks across industries.At Coval, we believe great developer tools are built on two fundamental pillars: deep expertise in observability infrastructure and an unwavering commitment to user experience. We’ve assembled a founding team with extensive experience in building complex observability systems and creating intuitive developer interfaces. We understand that the best developer tools don’t just solve technical problems — they make complex tasks feel effortless.At Coval, we believe great developer tools are built on two fundamental pillars: deep expertise in observability infrastructure and an unwavering commitment to user experience. We’ve assembled a founding team with extensive experience in building complex observability systems and creating intuitive developer interfaces. We understand that the best developer tools don’t just solve technical problems — they make complex tasks feel effortless.Join Us in Shaping the FutureThis is just the beginning of the AI-agent era. Coval is the first of its kind and we're just getting started. If you want to be part of this journey, join us! We're hiring for senior engineering positions: check out ourCareers page.👋 Talk soon - BrookeMeet our TeamBrooke HopkinsFounderCallum ReidEngineeringKobi HudsonEngineeringAle VergaraGrowthDakota MallenEngineeringRob YoungDesignLoren PhillipsEngineeringHenry FinkelsteinGrowthRhea PokornyEngineeringDana DzikEngineeringBrooke HopkinsFounderLoren PhillipsEngineeringAle VergaraGrowthDana DzikEngineeringKobi HudsonEngineeringRhea PokornyEngineeringRob YoungDesignDakota MallenEngineeringCallum ReidEngineeringHenry FinkelsteinGrowthShaping the future of an agent-driven worldWhy we do what we doThe future is agenticNo one’s sure what an agentic future will look like. But we’re certain AI agents are here to stay. And Coval will be the infrastructure that powers that. As AI adoption accelerates, one thing is clear: testing and reliability are more critical than ever.We’re committed to reliabilityWe're committed to reliabilityCreating reliable agents is the next frontier. Coval empowers companies to not just create agents that delight customers, but to deploy them with absolute confidence in their performance. We're building the tools that transform agent testing from a challenge into a competitive advantage.We’re shaping the futureWe're shaping the futureCreating reliable agents is the next frontier. Coval empowers companies to not just create agents that delight customers, but to deploy them with absolute confidence in their performance. We're building the tools that transform agent testing from a challenge into a competitive advantage.Evaluation infrastructure will massively shape the AI-agent era. There’s no question about if it will happen — it’s about who will build it and when. Coval is positioning itself to be THE definitive platform for agentic testing, and we’re just getting started.Built on deep expertiseBefore starting Coval, I led the evaluation job infrastructure team at Waymo. I coded the first versions of our dataset storage and other foundational simulation systems, and my team built all of the dev tools for launching and running evals. This experience taught us that automated simulation and evaluation are critical to trusting agents with impactful tasks across industries.At Coval, we believe great developer tools are built on two fundamental pillars: deep expertise in observability infrastructure and an unwavering commitment to user experience. We've assembled a founding team with extensive experience in building complex observability systems and creating intuitive developer interfaces. We understand that the best developer tools don't just solve technical problems – they make complex tasks feel effortless.At Coval, we believe great developer tools are built on two fundamental pillars: deep expertise in observability infrastructure and an unwavering commitment to user experience. We’ve assembled a founding team with extensive experience in building complex observability systems and creating intuitive developer interfaces. We understand that the best developer tools don’t just solve technical problems — they make complex tasks feel effortless.Join Us in Shaping the FutureThis is just the beginning of the AI-agent era. Coval is the first of its kind and we're just getting started. If you want to be part of this journey, join us! We're hiring for senior engineering positions: check out ourCareers page.👋 Talk soon - BrookeMeet our TeamBrooke HopkinsFounderKobi HudsonEngineeringDakota MallenEngineeringLoren PhillipsEngineeringRhea PokornyEngineeringCallum ReidEngineeringAle VergaraGrowthRob YoungDesignHenry FinkelsteinGrowthDana DzikEngineering --- Read Coval‘s Voice AI 2026 ReportCoval + Hathora: When to Use a Proxy for Your Real Time Voice AI ApplicationJan 13, 2026Jan 13, 2026Jan 13, 2026Coval joins Zoom ISV Exchange programDec 19, 2025Dec 19, 2025Dec 19, 2025Coval Partners with Cisco: Elevating Enterprise Voice AI from Ad-Hoc Testing to Systematic Reliability Jun 15, 2025Jun 15, 2025Jun 15, 2025Hello World: Pipecat + Coval for Voice AI TestingMay 8, 2025May 8, 2025May 8, 2025Coval Partners with Rime: Expanding Voice Simulation Capabilities for Voice AgentsMar 14, 2025Mar 14, 2025Mar 14, 2025Evaluating & Monitoring Voice Agents with LangfuseFeb 19, 2025Feb 19, 2025Feb 19, 2025Optimizing Voice AI with Coval + Retell AIFeb 7, 2025Feb 7, 2025Feb 7, 2025 --- Read Coval‘s Voice AI 2026 ReportThe Coval BlogMar 10, 2026Conversational AI Testing: End-to-End Validation for Dialogue SystemsMar 9, 2026Voice Load Testing: Simulate Thousands of Concurrent ConversationsMar 7, 2026Voice Load Testing: How to Simulate 10,000 Concurrent CallsMar 6, 2026How to Improve Voice Agent Response Coverage: Finding the Gaps in Your TrainingMar 6, 2026IVR Modernization Guide: How to Migrate from Legacy IVR to AI Voice AgentsMar 4, 2026Call Center QA Software: AI-Powered Quality Monitoring for Contact CentersMar 3, 2026Voice AI Latency: What Causes Delays and How to Fix ThemMar 3, 2026How to Measure Voice AI Latency: The Complete GuideMar 2, 2026Automated IVR Testing: How to Build a Regression Suite That Runs on Every DeployMar 1, 20267 Chatbot Testing Strategies That Catch Bugs Before Your Customers DoFeb 28, 2026IVR Testing Tool: Automated Regression & Load Testing for Voice SystemsFeb 26, 2026How to Test Turn 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AI Evaluation Infrastructure: Why Most Teams Skip It and How to Build ItFeb 2, 2026Best Text-to-Speech Providers in 2026: How to Choose (And Why Vendor Benchmarks Lie)Jan 31, 2026Voice AI Continuous Improvement: How to Build Learning Systems That Get Better Over TimeJan 30, 2026Build vs. Buy: Voice AI Evaluation Infrastructure Decision GuideJan 28, 2026Speech-to-Speech vs Cascaded Voice AI: Which Architecture Should You Deploy?Jan 27, 2026The State of Voice AI Instruction Following in 2026: A Conversation with Kwindla from Pipecat and Zach from UltravoxJan 18, 2026Voice AI Production Failures: The $500K Cost of Skipping Evaluation InfrastructureJan 18, 2026Voice AI Testing Framework: Why 95% of Demos Work but Only 62% Survive ProductionJan 16, 2026The Three-Layer Testing Framework for Voice AI: Regression, Adversarial, and Production-DerivedJan 14, 2026Voice AI Development Best Practices: Why Natural Language Beats Rule-Based EngineeringJan 11, 2026Cascaded Voice AI Architecture: Why Enterprise Teams Choose Traditional Pipelines Over S2SJan 10, 2026Voice AI Platform Architecture: Why Multi-Model Systems Outperform Single LLMsJan 9, 2026Voice AI vs Chatbots in 2026: Why Leading Enterprises Are Going Voice-FirstJan 7, 2026Voice AI Drop-Off Rate: The Metric That Predicts Whether Customers Stay or Hang UpJan 6, 2026Voice AI Platform Comparison 2026: Benchmarks, Performance Data, and How to ChooseJan 4, 2026The Complete Guide to Enterprise Voice AI Deployment in 2026Jan 3, 2026Voice AI Evaluation in 2026: The 5 Metrics That Actually Predict Production SuccessNov 17, 2025What Voice AI Teams Can Learn from Hamel Husain: Beyond Vibe-Checks to Data-Driven Voice AI QAOct 26, 2025How Krew Runs 10,000+ Voice AI Evaluations Monthly with Coval (And Turns QA Into Sales Acceleration)Oct 2, 2025How Flux is tackling one of the biggest challenges in Voice AI: Insights from the Deepgram CEOAug 27, 2025New Insights: Expanding Our Voice AI Stack Benchmarks Beyond TTSAug 7, 2025From Self-Driving Cars to Voice AI: How Simulation is Revolutionizing Voice Agent DevelopmentJun 2, 2025The Enterprise Voice AI Reality Check: Why Most Deployments Fail at ScaleMay 30, 2025Evaluating Realtime Voice-to-Voice AI Agents: A Practical GuideMay 26, 2025From Hype to Reality: Enterprise Voice AI Deployment Lessons from Leaping AIMay 23, 2025AI Agent Testing Reveals Critical Gaps: Why 90% Success Isn't Good EnoughMay 13, 2025Vapi and Coval: Powering End-to-End Voice AI Reliability at ScaleApr 29, 2025How to Optimize Your Voice AI Stack for the Financial IndustryApr 2, 2025The ultimate Voice AI StackMar 27, 2025Voice AI Platforms in 2025: A Conversation with Vapi Founder Jordan DearsleyMar 12, 2025How to Evaluate Text-to-Speech Models for Voice AI Applications: Insights from CartesiaFeb 27, 2025Voice AI in Banking: Why Evaluation is Critical for Compliance and Customer ExperienceFeb 21, 2025How to Test & Evaluate Voice Agents: A Practical Guide To Testing & Quality AssuranceJan 26, 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