Chattermill

ConsentDetails[#IABV2SETTINGS#]AboutThis website uses cookiesWe use cookies to personalise content and ads, to provide social media features and to analyse our traffic. Learn more in our Privacy Policy. You can change/withdraw your consent at any time.[#GPC_BANNER_ICON#][#GPC_TOAST_TEXT#]Consent SelectionNecessary Preferences Statistics Marketing Show detailsDetailsNecessary 26 Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.Dropbox1Learn more about this provideruc_sessionUsed to implement or transfer content through Dropbox. Maximum Storage Duration: SessionType: HTTP CookieEmbed.ly4Learn more about this providerawc.taskSessionsThis cookie is necessary for the login function on the website. Maximum Storage Duration: SessionType: HTML Local Storageawc.taskSessionsInitThis cookie is necessary for the login function on the website. Maximum Storage Duration: SessionType: HTML Local StorageVISITOR_INFO1_LIVETries to estimate the users' bandwidth on pages with integrated YouTube videos.Maximum Storage Duration: 180 daysType: HTTP CookieYSCRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.Maximum Storage Duration: SessionType: HTTP CookieGoogle1Learn more about this providerSome of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness.test_cookieUsed to check if the user's browser supports cookies.Maximum Storage Duration: 1 dayType: HTTP CookieLinkedIn2Learn more about this providerbcookieUsed in order to detect spam and improve the website's security. Maximum Storage Duration: 1 yearType: HTTP Cookieli_gcStores the user's cookie consent state for the current domainMaximum Storage Duration: 180 daysType: HTTP CookieLoom 2Learn more about this provider__awc_tld_test__ [x2]Necessary for the general functionality of the website. Maximum Storage Duration: SessionType: HTTP CookieTypeform2Learn more about this providerAWSALBTGRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 7 daysType: HTTP CookieAWSALBTGCORSRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 7 daysType: HTTP Cookiechattermill.com3wf_auth_pageThis cookie is necessary for the login function on the website. Maximum Storage Duration: SessionType: HTTP Cookiewf-csrfEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Maximum Storage Duration: SessionType: HTTP Cookiewf-csrf.sigEnsures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Maximum Storage Duration: SessionType: HTTP Cookiechattermill.comhsforms.com3_cfuvid [x3]This cookie is a part of the services provided by Cloudflare - Including load-balancing, deliverance of website content and serving DNS connection for website operators. Maximum Storage Duration: SessionType: HTTP Cookieconsent.cookiebot.comwidget.chattermill.com2CookieConsent [x2]Stores the user's cookie consent state for the current domainMaximum Storage Duration: 1 yearType: HTTP Cookiedemo.arcade.software2firebase-heartbeat-database#firebase-heartbeat-storeUsed in order to detect spam and improve the website's security. Maximum Storage Duration: PersistentType: IndexedDBsentry-offline#queueDetects and logs potential errors on third-party provided functions on the website.Maximum Storage Duration: PersistentType: IndexedDBg2.comhubapi.com3__cf_bm [x3]This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website.Maximum Storage Duration: 1 dayType: HTTP Cookiemonitor.fraudblocker.com1cookietestThis cookie is used to determine if the visitor has accepted the cookie consent box.Maximum Storage Duration: SessionType: HTTP CookiePreferences 5 Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.LinkedIn1Learn more about this providerlidcRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimize user experience. Maximum Storage Duration: 1 dayType: HTTP CookieLoom 1Learn more about this providerloom_anon_commentThis cookie stores information for the widget settings on the website.Maximum Storage Duration: 1 yearType: HTTP Cookiechattermill.comfast.wistia.net2wistia-video-progress-# [x2]Contains a timestamp for the website’s video-content. This allows the user to resume watching without having to start over, if the user leaves the video or website. Maximum Storage Duration: PersistentType: HTML Local Storagedemo.arcade.software1loglevelMaintains settings and outputs when using the Developer Tools Console on current session.Maximum Storage Duration: PersistentType: HTML Local StorageStatistics 20 Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.Embed.ly5Learn more about this providersentryReplaySessionRegisters data on visitors' website-behaviour. This is used for internal analysis and website optimization. Maximum Storage Duration: SessionType: HTML Local Storageviewer_session_dataUsed in connection with End User Experience Monitoring (EUEM). The cookie collects information on application/device performance, which allows support/website staff to optimize their products and services. Maximum Storage Duration: PersistentType: HTML Local Storage__Host-psifi.analyticsTraceRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Maximum Storage Duration: 1 dayType: HTTP Cookie__Host-psifi.analyticsTraceV2Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. Maximum Storage Duration: 1 dayType: HTTP Cookieanalytics-web-client#analytics-resiliencePendingMaximum Storage Duration: PersistentType: IndexedDBHubSpot4Learn more about this provider__hsscIdentifies if the cookie data needs to be updated in the visitor's browser.Maximum Storage Duration: 1 dayType: HTTP Cookie__hssrcUsed to recognise the visitor's browser upon reentry on the website.Maximum Storage Duration: SessionType: HTTP Cookie__hstcSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.Maximum Storage Duration: 180 daysType: HTTP CookiehubspotutkSets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.Maximum Storage Duration: 180 daysType: HTTP Cookiecdn.ashbyprd.comcdn.loom.com2dd_cookie_test_# [x2]Registers data on visitors' website-behaviour. This is used for internal analysis and website optimization. Maximum Storage Duration: 1 dayType: HTTP Cookiecdn.embedly.comchattermill.comfast.wistia.net3wistia [x3]Used by the website to track the visitor's use of video-content - The cookie roots from Wistia, which provides video-software to websites.Maximum Storage Duration: PersistentType: HTML Local Storagecdn.embedly.comdemo.arcade.software2ajs_anonymous_id [x2]This cookie is used to count how many times a website has been visited by different visitors - this is done by assigning the visitor an ID, so the visitor does not get registered twice.Maximum Storage Duration: PersistentType: HTML Local Storagecdn.jsdelivr.net162be0ad3c8b4043cfdca461c#pagesPendingMaximum Storage Duration: PersistentType: IndexedDBdemo.arcade.softwareloom.com3ajs_anonymous_id [x3]This cookie is used to identify a specific visitor - this information is used to identify the number of specific visitors on a website.Maximum Storage Duration: 1 yearType: HTTP CookieMarketing 39 Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.Embed.ly4Learn more about this provider__Secure-ROLLOUT_TOKENPendingMaximum Storage Duration: 180 daysType: HTTP Cookie__Secure-YECStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: SessionType: HTTP Cookie__Secure-YNIDPendingMaximum Storage Duration: 180 daysType: HTTP CookieServiceWorkerLogsDatabase#SWHealthLogNecessary for the implementation and functionality of YouTube video-content on the website. Maximum Storage Duration: PersistentType: IndexedDBGoogle5Learn more about this providerSome of the data collected by this provider is for the purposes of personalization and measuring advertising effectiveness._gaUsed to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.Maximum Storage Duration: 2 yearsType: HTTP Cookie_ga_#Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels.Maximum Storage Duration: 2 yearsType: HTTP Cookie_gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services. Maximum Storage Duration: 3 monthsType: HTTP Cookiepagead/1p-user-list/#Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.Maximum Storage Duration: SessionType: Pixel Tracker_gcl_lsTracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website. Maximum Storage Duration: PersistentType: HTML Local StorageHubSpot1Learn more about this provider__ptq.gifSends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.Maximum Storage Duration: SessionType: Pixel TrackerLeadfeeder1Learn more about this provider[empty name]Tracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.Maximum Storage Duration: SessionType: Pixel TrackerLoom 1Learn more about this providerloom_referral_videoUsed to detect referrals in relation to website's embedded video-player. Maximum Storage Duration: SessionType: HTTP CookieYouTube15Learn more about this providerLAST_RESULT_ENTRY_KEYUsed to track user’s interaction with embedded content.Maximum Storage Duration: SessionType: HTTP CookieLogsDatabaseV2:V#||LogsRequestsStoreUsed to track user’s interaction with embedded content.Maximum Storage Duration: PersistentType: IndexedDBnextIdUsed to track user’s interaction with embedded content.Maximum Storage Duration: SessionType: HTTP Cookieremote_sidNecessary for the implementation and functionality of YouTube video-content on the website. Maximum Storage Duration: SessionType: HTTP CookierequestsUsed to track user’s interaction with embedded content.Maximum Storage Duration: SessionType: HTTP CookieTESTCOOKIESENABLEDUsed to track user’s interaction with embedded content.Maximum Storage Duration: 1 dayType: HTTP Cookieyt.innertube::nextIdRegisters a unique ID to keep statistics of what videos from YouTube the user has seen.Maximum Storage Duration: PersistentType: HTML Local StorageYtIdbMeta#databasesUsed to track user’s interaction with embedded content.Maximum Storage Duration: PersistentType: IndexedDByt-remote-cast-availableStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: SessionType: HTML Local Storageyt-remote-cast-installedStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: SessionType: HTML Local Storageyt-remote-connected-devicesStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: PersistentType: HTML Local Storageyt-remote-device-idStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: PersistentType: HTML Local Storageyt-remote-fast-check-periodStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: SessionType: HTML Local Storageyt-remote-session-appStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: SessionType: HTML Local Storageyt-remote-session-nameStores the user's video player preferences using embedded YouTube videoMaximum Storage Duration: SessionType: HTML Local Storagedemo.arcade.softwarecdn.embedly.com2ajs_user_id [x2]Collects data on visitors' preferences and behaviour on the website - This information is used make content and advertisement more relevant to the specific visitor. Maximum Storage Duration: PersistentType: HTML Local Storagedemo.arcade.softwareevs.sgmt.loom.com6__tld__ [x4]Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Maximum Storage Duration: SessionType: HTTP Cookieajs_user_id [x2]This cookie is used to collect data on the visitor's behavior on the website - this information can be used to assign the visitor to a visitor segment, based on common preferences.Maximum Storage Duration: SessionType: HTTP Cookiesc.lfeeder.com4_lfaUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.Maximum Storage Duration: 2 yearsType: HTTP Cookie_lfa_test_cookie_storedUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.Maximum Storage Duration: SessionType: HTTP Cookie_lfaUsed in context with Account-Based-Marketing (ABM). The cookie registers data such as IP-addresses, time spent on the website and page requests for the visit. This is used for retargeting of multiple users rooting from the same IP-addresses. ABM usually facilitates B2B marketing purposes.Maximum Storage Duration: PersistentType: HTML Local Storage_lfa_expiryContains the expiry-date for the cookie with corresponding name. Maximum Storage Duration: PersistentType: HTML Local StorageUnclassified 22Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.Embed.ly8Learn more about this providerawc.interactionSession.expiryPendingMaximum Storage Duration: SessionType: HTML Local Storageawc.interactionSession.idPendingMaximum Storage Duration: SessionType: HTML Local Storageawc.last.screen.eventPendingMaximum Storage Duration: SessionType: HTML Local Storageawc.session.expiryPendingMaximum Storage Duration: PersistentType: HTML Local Storageawc.session.idPendingMaximum Storage Duration: PersistentType: HTML Local Storageawc.tab.idPendingMaximum Storage Duration: SessionType: HTML Local Storageemoji-reaction-list-variantPendingMaximum Storage Duration: PersistentType: HTML Local Storagefrequent-reactionsPendingMaximum Storage Duration: PersistentType: HTML Local Storagecdn.claydar.com2__sn_tld_probePendingMaximum Storage Duration: SessionType: HTTP Cookieclaydar_device_idPendingMaximum Storage Duration: 1 yearType: HTTP Cookiechattermill.com1hs-cta-interactions#ctaPendingMaximum Storage Duration: PersistentType: IndexedDBdemo.arcade.software1firebase-app-check-database#firebase-app-check-storePendingMaximum Storage Duration: PersistentType: IndexedDBstatic.claydar.com9claydar_device_idPendingMaximum Storage Duration: PersistentType: HTML Local Storageclaydar_device_id_expiresPendingMaximum Storage Duration: PersistentType: HTML Local Storageclaydar_sessionPendingMaximum Storage Duration: PersistentType: HTML Local Storageclaydar_session_expiresPendingMaximum Storage Duration: PersistentType: HTML Local Storageradar_sn_dePendingMaximum Storage Duration: SessionType: HTML Local Storageradar_sn_pedPendingMaximum Storage Duration: SessionType: HTML Local Storageradar_sn_rsPendingMaximum Storage Duration: SessionType: HTML Local Storageradar_sn_sgPendingMaximum Storage Duration: SessionType: HTML Local Storageradar_sn_shPendingMaximum Storage Duration: SessionType: HTML Local Storagetracking-api.g2.com1g2trackingPendingMaximum Storage Duration: PersistentType: HTML Local StorageCross-domain consent[#BULK_CONSENT_DOMAINS_COUNT#] [#BULK_CONSENT_TITLE#]List of domains your consent applies to: [#BULK_CONSENT_DOMAINS#]Cookie declaration last updated on 3/6/26 by Cookiebot[#IABV2_TITLE#][#IABV2_BODY_INTRO#][#IABV2_BODY_LEGITIMATE_INTEREST_INTRO#][#IABV2_BODY_PREFERENCE_INTRO#][#IABV2_LABEL_PURPOSES#][#IABV2_BODY_PURPOSES_INTRO#][#IABV2_BODY_PURPOSES#][#IABV2_LABEL_FEATURES#][#IABV2_BODY_FEATURES_INTRO#][#IABV2_BODY_FEATURES#][#IABV2_LABEL_PARTNERS#][#IABV2_BODY_PARTNERS_INTRO#][#IABV2_BODY_PARTNERS#]AboutCookies are small text files that can be used by websites to make a user's experience more efficient.The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.You can at any time change or withdraw your consent from the Cookie Declaration on our website.Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.Please state your consent ID and date when you contact us regarding your consent. Do not sell or share my personal informationAllow all cookiesCustomizeAllow selectionUse necessary cookiesSkip navigationBook a demoThe New Era of CX Intelligence Starts HereTransform feedback into action with unprecedented speed, precision, and confidence. Explore insights that are accurate, precise, and immediately actionable.Trusted by hundreds of the smartest CX, Insights and Product teamsThe future of CX Intelligenceis speed, precision and confidenceMikhail DubovCEO, ChattermillWe’ve entered the era of unprecedented advancements in artificial intelligence, where speed, accuracy and precision must come together.This raises the bar for the tools, insights, and skills your teams need - and transforms how companies will use AI to accelerate decision-making. Put simply, this changes everything. We're embracing this moment with you, reinventing our platform to bring you customer insights that are precise, actionable, and trustworthy - delivered the moment you need them.A message from our CEOOBSERVATIONSWork with precise, granular customer insightsGet an instant list of specific customer issues extracted directly from customer feedback.Precision insights, ready to act onSee the most precise, granular issues the moment you log in and know exactly what to fix.Automatic discovery, zero effortObservations automatically surface issues your team can tackle right away - no need for manual analysis.Backed by quantified data See quantified results ranked by volume and impact, with instant access to supporting customer quotes.HIGHLIGHTSFrom insight to action, at unprecedented speedExtract precise, reliable, and immediately actionable key takeaways from thousands of customer comments.Purpose-built for CX IntelligenceGet summaries you can trust from cutting-edge AI models that handle large data volumes with proven accuracy.Top insights at a glanceReview the list of key issues, with quantified results behind every data point.Evidence behind every insightVerify every insight by viewing feedback snippets, then read full responses for complete context.ASK LYRAAsk Lyra: Your front door to customer intelligencePowered by our proprietary Lyra AI technology, it works like a knowledgeable team member who knows everything about your customer feedback.Instant answers to business questions Ask questions in plain English and get instant answers, backed by precise volume data showing impact.No report building required Skip the manual work of creating reports, applying filters, or digging through complex data.Built for everyone, not just data teams CX, Product, and Marketing teams get customer insights immediately - no technical skills required."Ask Lyra has been pivotal in changing how stakeholders across our business engage with customer insights. They can now input their questions directly into the platform and get immediate answers. As a result, we have more stakeholders actively using the tool to answer their most important business questions." Obi SantosHead of VoC Insights“Observations help me cut through the noise. I instantly see which issues are emerging, with a clear, structured snapshot of the topics I care about. It feels like an organized folder system for user feedback - direct and easy to navigate. From there, I can quickly spot emerging issues and deep-dive into the relevant snippets to take action.” Vahritch KharmendjianStaff Product Manager, Qonto"Highlights has revolutionized our workflow. When metrics dip below a threshold, it swiftly provides concise summaries of critical issues. Our teams can now dive deeper independently into our customer pain points, saving everyone valuable time. It's been a tremendous asset to our operations."Julia ZuberSenior Customer Insights Manager123Our early access is available nowJoin our early access program. Be among the first to experience the future of Customer Experience Intelligence.Apply NowFrequently Asked QuestionsWhat is customer feedback analysis?Customer feedback analysis is the process of analyzing feedback from various sources, including surveys, online reviews, social media, support conversations, and voice calls. The insights gathered can then be used to guide strategic decisions, improve products and services, and increase customer satisfaction.What types of feedback data can I integrate into Chattermill? Chattermill lets you integrate feedback from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls). You can check out the full list of integrations here.We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!Which teams can benefit the most from Chattermill?Chattermill offers a single platform that serves all teams across the business. It can be customized to fit different use cases, so whether it's CX, Support, Product, or Revenue teams, everyone can find answers to their key business questions.Does Chattermill comply with GDPR and CCPA?Yes, Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.You can read more about our approach to data and security on ourTrust Center.Which teams can access insights?Any team you choose! Chattermill does not charge for the number of seats, allowing you to add as many users to your Chattermill account as needed, enabling self-service access for everyone.Loved & trusted by our customers2026 Leader in Feedback Analytics4.5/5  (218 reviews)2026 Top Voice of Customer Platforms4.5/5 (89 reviews)Read our reviews on G2Read our reviews on GartnerEnterprise-Grade Platform Security and ComplianceExplore our Trust Center --- Skip navigationBook a demoPlansOur pricing is tailored to your needs and mainly depends on the data sources and volume of feedback you want to analyze.ProEverything you need to get started with unifying and analyzing all your feedback.Pro plan includes:2 data source integrations️10,000 data credits/monthUnlimited sharing and exportingUnlimited language translationsRequest a custom quoteTeamAdvanced functionality and expertise for customer obsessed teams.Everything in Pro plan, plus:️3 data source integrations️30,000 data credits/monthHistorical data analysis Experience-Led Growth planRequest a custom quoteEnterpriseCustom solutions for large enterprise businesses.Everything in Team plan, plus:5 data source integrations️100,000 data credits/monthCustom roles and permissionsData credit roll-overRequest a custom quoteTrusted by 100+ of the smartest CX, Insights and Product teamsAll plans include:Unlimited admin and platform usersCustomizable themes and filtersData denoisingImplementation and onboardingDedicated Customer Success ManagerUnlimited dashboards and reportsHistorical data analysisData anomaly detectionEnterprise data securitySee how Chattermill drives business impact30%Increase in AOV144%Increase in NPS200+Hours saved42%Support contact reduction20%Increase in NPS80+Hours saved“The ROI is very clear to us. We’re able to scale customer feedback analysis globally and we see the ROI of Chattermill on a monthly basis.”Renata Vasconcellos de SaHead of Rider EMEAWe’re here to ensure your successOur Customer Success team is with you for every step of your journey.Dedicated CX certifiedCS ManagerYour Customer Success Manager provides CX strategies, and recommendations to help you reach your goals. You’ll also receive executive business reviews highlighting your growth. Implementation and onboarding supportYou’ll have access to a personalized onboarding specialist, who'll meet with you 1:1 during your first 30 days to help you get started faster and meet your business goals or set up complex integrations.Training and CX Intelligence AcademyWe offer comprehensive and self-paced Chattermill training for new or existing users, along with access to our CX Intelligence Academy, to ensure all your teams are leveraging customer insights.Frequently Asked QuestionsHow is your pricing structured, and what factors influence it?Chattermill’s pricing primarily depends on the number of data integrations you need and the volume of data to be analyzed (number of data credits) - we do not charge a per user fee, so you can add as many users as you want. We also provide additional modules and add-ons depending on your needs, so please get in touch using the form on this page to discuss your specific requirements.What is a data credit?A data credit is a single piece of feedback, such as a survey response, support chat, social media data, app review, forum comment etc. A single data credit includes all the unstructured text feedback data you want to analyze, any quantitative data such a score or a number and any metadata you'd like to include.How much monthly feedback do I need to get value out of Chattermill?We recommend a minimum of 5,000 pieces of feedback per month from any combination of sources (e.g. surveys, support tickets, support calls, social media comments, app reviews, forum comments, etc.) to get the best value out of Chattermill.What types of feedback data can I integrate into Chattermill?Chattermill lets you easily integrate feedback data from various sources like survey tools, online review sites, social media, and customer service platforms (including support calls). You can check out the full list of integrations here. We can also integrate with any custom data source through our API or a secure data upload, so if you’re looking to connect your favorite tools, just reach out – we’d love to help!IWhat is the onboarding process?When you get started with Chattermill, you’ll have access to a dedicated onboarding specialist, who'll provide you with a detailed project plan and 1 to 1 support for your first 30 days to help you get started and align your goals with what we have to offer.Is my data secure with Chattermill?Chattermill is, at the heart of it, a data company. Protecting the data our customers have entrusted us with is is our primary concern from day one. Chattermill is fully compliant with GDPR and CCPA regulations, ensuring that all personal data is handled securely and responsibly.We are also SOC2 Type II and ISO 27001:2022 certified, meeting the highest security and confidentiality standards.You can read more about our approach to security on ourTrust Center.Do you charge extra for additional users?We believe that customer feedback insights should be available to everyone in any organization so we do not charge a per user fee - you can add as many users as you need.Is there a limit on how many reports and dashboards you can create?There is no limit on the number of reports or dashboards you can create.Every Chattermill client can create unlimited customizable dashboards and reports, ensuring users can access all the relevant information they need.Who isn’t Chattermill a good fit for?→ You are looking for a feedback collection tool to send out surveys → You're not consistently collecting more than 5,000 pieces of customer feedback every month→ You are a student, higher education institution or are looking for one-off analysis→ You're only looking for basic survey tools, not deep customer experience insights‍Chattermill empowers CX, Product, and Insights teams to unify and analyze customer feedback at scale—from surveys, support tickets, reviews, and more—using AI to uncover what truly drives customer satisfaction and churn.‍Most customer-centric organizations benefit from our platform, but if you're not actively collecting or acting on feedback, Chattermill might not be the right fit, and we wouldn’t want to waste your time.Get granular insights from your feedback dataSee how you can turn all your customer feedback into clear, connected insights that lead to action.What to expect:A short call to understand your needs and see how we fitA tailored product demo based on your use caseAn overview of pricing and implementation4.5 rating140+5 star reviewsSee Chattermill in action First name* Please complete this required field. Last name* Please complete this required field. Work email* Please complete this required field. What volume of feedback are you looking to analyze?* For example: surveys, reviews, comments, support calls and tickets Please Select Less than 1,000 per month 1,001 - 5,000 per month More than 5,000 per month Not sure Please complete this required field. What are you looking to achieve with Chattermill?* Please complete this required field. By submitting, you agree to Chattermill's privacy policy and terms of use. Please complete all required fields. Book your demo → Submitting... We couldn't submit the form Your browser's privacy settings may be preventing submission.You can book a demo directly: Book directly with our team → Or email sales@chattermill.io Trusted by the world’s biggest brandsBook a short call to discuss your requirements First name* Please complete this required field. Last name* Please complete this required field. Work email* Please complete this required field. What volume of feedback are you looking to analyze?* For example: surveys, reviews, comments, support calls and tickets Please Select Less than 1,000 per month 1,001 - 5,000 per month More than 5,000 per month Not sure Please complete this required field. What are you looking to achieve with Chattermill?* Please complete this required field. By submitting this form, you agree to Chattermill's privacy policy and terms of use. Please complete all required fields. Schedule a pricing call Submitting... We couldn't submit the form Your browser's privacy settings may be preventing submission.You can book a call directly: Book directly with our team Or email sales@chattermill.io --- Skip navigationBook a demoThe Home of Customer Experience IntelligenceChattermill’s Customer Experience Intelligence platform empowers customer experience, customer support, and product teams to deliver retention-driving, loyalty-inducing experiences to their customers.See Chattermill CareersWhere we came fromCo-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies.When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it. Today, Chattermill is used by the world’s best-loved customer-centric companies including Uber, HelloFresh, Wise, and more, all of who can now see and act on their customer reality.Our mission? To empower teams to see their customer realityBusinesses today struggle to build customer experiences that matter to customers and drive loyalty.Analyzing customer experience data at scale to uncover meaningful insights is incredibly difficult for businesses today. Large businesses can have millions of customer interactions across surveys, reviews, customer service conversations, product feedback and social media, which means valuable data is too repetitive and time-consuming a problem for CX teams to solve and understand. Our goal is that by 2027 our AI is able to analyze over a billion pieces of customer feedback for our clients.The biggest difference is that we “get” the people that matter in CX - your customers, you, and your teamsMikhail DubovCo-founder and CEODmitry IsupovCo-founder and Chief Strategy & Insights OfficerA MESSAGE FROM OUR FOUNDERSThe founding teams of our competitors build software. They’ve spent the last decade thinking in 1s and 0s. That’s 10 years of numerical overload.Don’t get us wrong, customer insight matters.But why did Forrester find that 94% of brands didn’t see a significant increase in CX last year? Because it doesn’t end with insights. It’s about people - up close, and personal.That’s why we’ve built a repeatable growth strategy to deliver enterprise wide change. Delivered an academy to optimize internal expertise. And created a dedicated CX community for peer-to-peer knowledge sharing.So, if you get that CX is a business strategy, not just a list of customer insights, then you’re in the right place. We created Chattermill for you. Come on in and look around.Loved & trusted by our customers2026 Leader in Feedback Analytics4.5/5  (218 reviews)2026 Top Voice of Customer Platforms4.5/5 (89 reviews)Read our reviews on G2Read our reviews on GartnerMeet the leaders behind CX IntelligenceMikhail DubovCEO and Co-founderDmitry IsupovChief Strategy and Insights Officer and Co-founderLuke MooreChief Revenue OfficerAji GhoseChief ScientistLiliana OsorioVP MarketingUgo AnomelechiVP of EngineeringNikki PhillipsVP PeopleVincent DolletVP ProductHolly TravisVP of XLGBrett SimblettVP FinanceBacked by world-class investorsWant to join us on our journey?See the customer reality with Chattermill.Explore open roles --- Skip navigationSkip navigationBook a demoOur IntegrationsEasily integrate with any feedback channel and data source to get a unified view of your customers.Integrate with any data sourceAllAI Agents SurveysCustomer SupportOnline ReviewsApp ReviewsData WarehouseUser ResearchSocial MediaWorkflow & CollaborationSales & Revenue IntelligencePost-Purchase ExperienceCustomer Engagement PlatformsCustomThank you! Your submission has been received!Oops! Something went wrong while submitting the form.ZendeskConnect Zendesk to Chattermill to extract insights from customer feedback and support conversations.Customer SupportSurveyMonkeyIntegrate Survey Monkey with Chattermill to analyze survey responses and extract customer insights.SurveysAlchemerIntegrate Alchemer with Chattermill to analyze survey responses and extract customer insights.SurveysTrustpilotConnect your Trustpilot data to Chattermill and analyze customer reviews to find actionable insights. Online ReviewsSalesforceConnect your Salesforce data to Chattermill and analyze customer data and conversations.SurveysIntercomConnect Intercom to Chattermill to extract insights from customer feedback and support conversations.Customer SupportMedalliaConnect Medallia to Chattermill to extract insights from customer feedback and support conversations.SurveysQualtricsConnect Qualtrics to Chattermill to extract insights from customer feedback and support conversations.SurveysDixaConnect Dixa to Chattermill to extract insights from customer feedback and support conversations.Customer SupportChattermill MCPConnect Chattermill to AI agents using the Model Context Protocol (MCP) to access customer feedback insights directly inside your AI workflows.CustomDustAccess Chattermill customer insights inside Dust to power AI-driven workflows via the MCP Server. AI Agents Mistral Le ChatAccess Chattermill customer feedback insights directly inside Mistral Le Chat via the MCP Server.AI Agents ChatGPTAccess Chattermill customer feedback insights directly inside ChatGPT via the MCP Server.AI Agents Notion AIAccess Chattermill customer feedback insights directly inside Notion AI agents via the MCP Server.AI Agents OpenClawAccess Chattermill customer insights in OpenClaw for agent-driven workflows via the MCP Server.AI Agents ManusRetrieve Chattermill customer feedback insights inside Manus via the MCP Server.AI Agents Gemini CLIQuery Chattermill customer insights securely from Gemini CLI via the MCP Server.AI Agents CodexAccess Chattermill customer feedback insights within Codex via the MCP Server.AI Agents CursorExplore Chattermill customer feedback insights inside Cursor via the MCP Server.AI Agents Claude CodeRetrieve Chattermill customer insights inside your CLI workflow using Claude Code via the MCP Server.AI Agents ClaudeAccess Chattermill customer feedback insights directly inside Claude via the MCP Server.AI Agents NuanceAnalyze Nuance AI interactions to uncover automation gaps and voice-of-customer trends.Customer SupportTelegramBring Telegram chats into Chattermill to detect support risks and analyze customer tone.Social MediaSurvalyzerConnect Survalyzer to uncover sentiment and themes in European CX and EX surveys.SurveysKiyohAnalyze Kiyoh reviews to optimize CX for Dutch eCommerce and B2B customers.Online ReviewsForstaBring Forsta research responses into Chattermill to accelerate insights from VoC programs.SurveysConsumerAffairsAnalyze ConsumerAffairs reviews to manage complaints and protect brand trust.Online ReviewsHappy ReturnsIntegrate Happy Returns to surface friction in the return process and improve satisfaction.Post-Purchase ExperienceFoursquareAnalyze Foursquare reviews to detect location-specific CX and sentiment trends.Online ReviewsQualarooBring in-site Qualaroo responses into Chattermill to identify conversion blockers.SurveysGorgiasConnect Gorgias to uncover DTC support patterns and improve fulfillment and CX operations.Customer SupportDeskproAnalyze Deskpro support tickets to detect service trends and recurring complaints.Customer SupportLoop ReturnsIntegrate Loop Returns to understand reasons behind product returns and optimize post-purchase CX.Post-Purchase ExperienceRechargeConnect Recharge to analyze subscription feedback and reduce churn.Post-Purchase ExperienceSprinklrBring Sprinklr-managed feedback into Chattermill for enterprise-scale sentiment analysis.Social MediaThingtestingConnect Thingtesting to understand DTC product feedback from early adopters.User ResearchPulsarIntegrate Pulsar to analyze social conversations and inform brand strategy.Social MediaTalkdeskBring Talkdesk voice data into Chattermill to improve support processes and agent training.Customer SupportStella ConnectUse Stella Connect with Chattermill to evaluate agent performance and customer service quality.Customer SupportChrome StoreAnalyze Chrome Store reviews to quickly surface extension bugs and improvement areas.App ReviewsHotjarConnect Hotjar feedback to correlate user behavior with qualitative sentiment.User ResearchQuestionProImport QuestionPro survey responses to uncover sentiment trends across research data.SurveysRefinerSync Refiner survey data to detect emerging SaaS product issues and churn risks.SurveysExpediaConnect Expedia to surface satisfaction drivers across travel and hospitality reviews.Online ReviewsGladlyIntegrate Gladly to analyze omnichannel support conversations in one unified dashboard.Customer SupportJiraPush Chattermill Alerts into Jira to triage CX issues directly into development workflows.Workflow & CollaborationReclaime AcquiConnect Reclame Aqui to Chattermill to identify service failures and recovery opportunities in Brazil.Online ReviewsCapterraAnalyze Capterra reviews to understand B2B user expectations and improve product experience.Online ReviewsYelpBring Yelp reviews into Chattermill to enhance local CX and resolve customer pain points.Online ReviewsUserZoomConnect UX testing feedback from UserZoom or UserTesting to prioritize design improvements.User ResearchTripadvisorImport Tripadvisor reviews to surface location-specific guest satisfaction trends.Online ReviewsShopify App StoreAnalyze Shopify App reviews to detect usability issues and improve app ratings.App ReviewsModjoConnect Modjo with Chattermill to uncover coaching and product insights from sales calls.Sales & Revenue IntelligenceGongLink Gong to Chattermill to analyze sales and CS conversations for churn risk and objections.Sales & Revenue IntelligenceG2Integrate G2 reviews to uncover feature sentiment and product perception trends in B2B feedback.Online ReviewsDriftConnect Drift to extract insights from live chat interactions with prospects and customers.Customer SupportDatabricksSync Databricks with Chattermill for scalable analysis of large volumes of customer feedback.Data WarehouseAircallAnalyze voice call transcripts from Aircall to detect recurring support issues and sentiment patterns.Customer SupportAirbnbConnect Airbnb to Chattermill to surface trends and issues in rental guest feedback.Online ReviewsAgodaImport Agoda reviews to uncover travel-related sentiment and experience insights at scale.Online ReviewsCleverTapLink CleverTap with Chattermill to analyze mobile engagement feedback and reduce churn.Customer Engagement PlatformsBrazeConnect Braze to measure the impact of messaging campaigns on customer sentiment and satisfaction.Customer Engagement PlatformsBazaarvoiceIntegrate Bazaarvoice to uncover trends and sentiment in eCommerce product reviews.App ReviewsAppcuesConnect Appcues to Chattermill to analyze in-app feedback and understand onboarding friction.Customer Engagement PlatformsAPIConnect any data source using our API and start analyzing your feedback.CustomCSV UploadUpload CSV files to Chattermill and analyze feedback to get insights.CustomSnowflakeConnect Chattermill to Snowflake to analyze any data stored in Snowflake.Data WarehouseSprout SocialConnect Sprout Social to Chattermill to analyze social media data and extract sentiment and customer insights.Social MediaTumblrIntegrate Tumblr data to extract sentiment and customer insights and track themes and phrases mentioned.Social MediaGoogle ReviewsIntegrate Google Reviews data to extract actionable feedback insights from reviews and comments.Online ReviewsYouTubeConnect YouTube to Chattermill to extract sentiment and customer insights.Social MediaPinterestIntegrate Pinterest data to extract sentiment and customer insights and track themes and phrases mentioned.Social MediaRedditIntegrate Reddit data to extract sentiment and customer insights and track themes and phrases mentioned.Social MediaTikTokConnect TikTok to Chattermill to reveal what your customers are sharing about you in the short videos which they post.Social MediaInstagramIntegrate Instagram to extract customer insights or analyze Instagram Direct messages.Social MediaXConnect X to Chattermill to keep track of customer pain points even in extensive tweet chains.Social MediaFacebookConnect Facebook to Chattermill to analyse text from posts and extract sentiment and customer insights.Social MediaZenloopConnect your Zenloop data to Chattermill to easily analyse and get actionable insights from your customer feedback data.SurveysZendesk Chat (Zopim)Integrate your Zendesk Chats into Chattermill to uncover the key issues your customers care about.Customer SupportZendesk SunshineConnect Zendesk Sunshine to Chattermill to extract insights from customer feedback and support conversations.Customer SupportYotpoConnect Yotpo to Chattermill to extract insights from customer feedback and support conversations.Online ReviewsTypeformIntegrate Typeform with Chattermill to analyze survey responses and extract granular insights.SurveysSprinklrConnect Sprinklr to Chattermill to analyze social media data and extract sentiment and customer insights.Customer SupportUsabillaIntegrate Usabilla with Chattermill to analyze survey responses and extract customer insights.SurveysWootricIntegrate Wootric with Chattermill to extract insights from customer feedback and support conversations.SurveysSurvicateIntegrate Survicate with Chattermill to analyze survey responses and extract customer insights.SurveysReviews.ioIntegrate Reviews.io data to extract actionable feedback insights from reviews and comments.Online ReviewsSatisMeterIntegrate SatisMeter with Chattermill to analyze survey responses and extract customer insights.SurveysSlackConnect Slack to Chattemill for real-time alerts and insight sharing.Workflow & CollaborationQualarooConnect Qualaroo to Chattermill to extract insights from customer feedback and support conversations.SurveysLive ChatConnect Live Chat to Chattermill to extract insights from customer feedback and support conversations.Customer SupportGoogle Cloud PlatformIntegrate Google Cloud Platform to unify different feedback sources and extract insights.Data WarehouseKustomerConnect Kustomer to Chattermill to extract insights from customer feedback and support conversations.Customer SupportAsk NicelyIntegrate Ask Nicelywith Chattermill to analyze survey responses and extract customer insights.SurveysCustomer ThermometerIntegrate Customer Thermometer with Chattermill to analyze survey responses and extract granular insights.SurveysFreshdeskConnect Freshdesk to Chattermill to extract insights from customer feedback and support conversations.Customer SupportGoogle PlayIntegrate Google Play with Chattermill to uncover product issues and insights from app reviews.App ReviewsDelightedIntegrate Delighted with Chattermill to analyze survey responses and extract customer insights.SurveysFeefoIntegrate Feefo with Chattermill to uncover product issues and insights from app reviews.Online ReviewsAmazon S3Integrate Amazon S3 to unify different feedback sources and extract insights.Data WarehouseTry another search termGet granular insights from your feedback dataSee how you can turn all your customer feedback into clear, connected insights that lead to action.What to expect:A short call to understand your needs and see how we fitA tailored product demo based on your use caseAn overview of pricing and implementation4.5 rating140+5 star reviewsSee Chattermill in action First name* Please complete this required field. Last name* Please complete this required field. Work email* Please complete this required field. What volume of feedback are you looking to analyze?* For example: surveys, reviews, comments, support calls and tickets Please Select Less than 1,000 per month 1,001 - 5,000 per month More than 5,000 per month Not sure Please complete this required field. What are you looking to achieve with Chattermill?* Please complete this required field. By submitting, you agree to Chattermill's privacy policy and terms of use. Please complete all required fields. Book your demo → Submitting... We couldn't submit the form Your browser's privacy settings may be preventing submission.You can book a demo directly: Book directly with our team → Or email sales@chattermill.io Trusted by the world’s biggest brands