Brighterway

AI-powered medical record intelligenceTransforming how the workers’ comp ecosystem reviews medical records.Brighterway converts disorganized PDFs into structured timelines, encounters, and summaries helping TPAs, networks, IME/QME providers, claims teams, and physicians make faster, better decisions.Schedule a DemoTrustedProcessing 100s of millions of pages per yearFasterUp to 50% improvement in productivityCost-EffectiveSave up to 70% on medical record processingBACKED BY THE BESTHow it worksFrom disorganized PDFs to structured, review-ready insightBrighterway sits in the middle of your workflow — ingesting records from legacy systems and portals, structuring them with AI, and returning outputs tailored to each stakeholder.1IngestRecords flow in from portals, claim systems, SFTP, and scanned PDFs — no change to how providers upload today.2Clean & structureAI deduplicates, classifies, and extracts encounters, diagnoses, and timelines from the raw documents.3Role-based outputsAdjuster summaries, nurse triage views, and IME/QME packets are generated in your preferred formats.4Analytics & feedbackUsage, turnaround, and quality metrics feed back into your operations and model tuning.What Brighterway DeliversDeliverables aligned to each stakeholderClear outputs designed for how adjusters, nurses, physicians, and partners work every day.Structured Medical Record Index & SummaryA concise, ready-to-read narrative and index in place of raw documents.Comprehensive TimelinesGenerate timelines showing key events in treatmentInjury TailoredChronologies focused on the injuryCase DetailsAll the details relevant to the claim at adjustor fingertipsWhy BrighterwayThe Brighterway differenceAI is only useful if it fits your workflow. Brighterway combines fine-tuned models, high-touch support, and deep workers’ comp expertise to deliver results that teams actually use.Highly customizableWe fit to you, you don’t fit to usTailor sorting rules, summary formats, and reviewer views to match how your organization already works.Custom templates per client or line of businessRole-specific outputs for adjusters, nurses, physiciansConfigurable quality controls & review stepsAccuracy at scaleTrained on millions of recordsOur AI models are trained on real-world workers’ comp and medical-legal documents to ensure clinical relevance and reduce noise.Smart deduplication & page rankingEncounter & timeline extractionFine-tuned by MDs & AI researchersHigh-touch supportPartner, not just a vendorFounder-led onboarding, configuration, and ongoing optimization to meet the needs of enterprise claims, TPAs, and IME providers.White-glove deploymentFast response times & dedicated supportConfiguration aligned with your KPIsWho we serveBuilt for the entire workers’ compensation ecosystemBrighterway supports every stakeholder who touches medical records — from intake and triage through IME, treatment decisions, bill review, and litigation.IME/QME & Medical-LegalTPAs & Claims OrganizationsNetworksIME/QME & Medical-LegalPrepare clean, specialty-specific packets so physicians spend their time evaluating, not sorting.Automated packet creation & sortingSpecialty-tuned relevance filteringConsistent outputs across your practiceTiersStart simple or go fully enterpriseWhether you’re piloting with a single line of business or transforming a nationwide network, Brighterway has a path that meets you where you are.StarterFast, fine-tuned AI-powered sorting & summaries of disorganized medical documentation for targeted use cases.AI sorting & summaryOutputs reviewed by human expertsEasy onboarding & customizationFounder-led high-touch supportTalk to us about StarterEnterpriseTurn your entire medical record pipeline into structured, actionable insights across TPAs, networks, IME/QME, and claims operations.White-glove custom deploymentAutomated intake & rich analyticsSupport from Stanford & Yale-trained MDs & AI researchersTailored outputs for all stakeholdersSchedule an Enterprise DemoFAQCommon questions from TPAs, networks, and claims teamsA few of the things we’re asked most often when teams first evaluate Brighterway.How long does it take to implement Brighterway?Most pilots go live in weeks, not months. We typically start with a defined line of business or specific workflow, integrate intake, configure outputs, and then expand once ROI is validated.Do adjusters or physicians have to change how they work?No. Our goal is to fit Brighterway to your existing workflows. We tailor summaries, timelines, and packet formats to match your current review process and systems.What about security and HIPAA / PHI?Brighterway is designed for PHI from day one. We support secure transfer methods, strict access controls, logging, and can work with you on BAAs and compliance reviews as part of onboarding.Can we start with a small subset of cases?Yes. Many partners begin with a single client, jurisdiction, or workflow (for example, IME prep only), then expand to broader use cases once they see results.About usFocused on workers’ compensation & medical-legal from day oneBrighterway is transforming how organizations across the workers’ compensation ecosystem manage, review, and understand medical records.We provide AI-powered streamlining, triage, and summarization solutions used by TPAs, networks, IME/QME providers, bill review teams, physicians, and claims organizations. Our technology accelerates case flow, reduces cycle time, improves accuracy, and enables adjusters, nurses, and physicians to focus on decision-making rather than manual document review.With Brighterway, organizations can automatically split and index massive record sets, extract encounters and timelines, surface key medical insights, and deliver case-ready packets in hours, not days. This results in faster claims decisions, consistent reporting across vendors, and a materially better experience for everyone involved in the claim lifecycle.Our technology is built for high-volume, high-stakes environments, powering workflows that handle hundreds of millions of pages per year. We work closely with our partners to align Brighterway to their operational goals, client commitments, and regulatory requirements.Our teamOur team consists of experienced AI engineers, software developers, and long-time workers’ compensation and medical-legal experts. We are dedicated to building practical, production-ready solutions that scale with enterprise volume and adapt to the unique processes of TPAs, networks, and evaluation providers.We pride ourselves on staying ahead of industry trends and delivering reliable, secure, and truly transformative tools to our partners.An exceptional review experience starts here --- Loading...This Privacy Policy is designed to help as a website visitor or user of our services understand how Brighterway Inc. ("Brighterway") collects, uses, and shares your information in order to operate, improve, develop, and protect our services. We encourage you to read this policy through.About BrighterwayBrighterway is a company that uses AI to review medical records. Our core products convert unstructured medical data into structured, actionable formats.About this PolicyThis policy aims to provide a clear explanation of information Brighterway collects from and about you as a website visitor and/or user of our services and how we use and share it. Please note that this policy only applies to information that we collect, use, and share. This policy does not apply to any websites, products, or services provided by others, including our customers. If you would like to know more about their practices, we suggest reviewing their privacy policies. This policy does not apply to personal data about current and former Brighterway employees, job candidates, contractors and agents acting in similar roles.Data We CollectIdentifiersAs part of customer on-boarding and in order to complete transactions we request the following identifiers during account set up: full legal name, email address and phone number.Device dataWhen you use a device, like your smartphone, tablet, or computer, to view our website or interact with our services, we may collect the following data about that device:internet protocol (IP) address;timezone setting and location, device location;hardware model and operating system;features within Brighterway's services you access;browser data;network data;other technical data about the device (such as settings and preferences).User activityWe collect your user activity on the Brighterway platform, for example, we may collect data on time spent on particular pages and buttons clicked on each respective page.Information we derive from the data we collectWe do not derive additional information about you from the other categories of data we collect.CookiesWe may collect and share cookie data from and with third parties when you visit our website, or we may allow third parties to collect this cookie data from our sites. Please see "Cookies and Similar Technologies" under "How We Share Your Data" below for more details.Social networksWe may collect data when you interact with Brighterway through other means such as our marketing activities, social media accounts, and joint marketing activities in partnership with other services. Additionally, we may collect information through other individuals at your organization, individuals that have referred Brighterway to you, or third party services and datasets. For example, we may collect your name, social media handle, or email address.How We Use Your DataWe do not sell or rent personal information that we collect. We use your information for the following business purposes:Provide Brighterway's services;Communicate with you for matters related to our services;Provide support;Help prevent fraud, verify identity, or protect privacy;Develop understanding and insights into your user experience;Improve existing services, for example, by adding features and functionality;Develop new products and services;Respond to your support ticket requests and questionnaire or survey submissions;Maintain business records;Market Brighterway's products and services;Notify you of new services or products that we believe will be of interest to you;Investigate potential misuse and misconduct of our services;For legal purposes such as establishing and defending claims, to manage or transfer assets or liabilities such as an event of acquisition or merger; andAs directed by you or with your advance consent for other notified purposes.How We Share Your DataWe do not share your data with non-affiliated third parties except as permitted by law (as authorized by 12 C.F.R. § 1016.14 and 1016.15, for example, to administer and enforce a transaction). Brighterway shares your personal data with third parties for the following reasons:As Necessary to Provide the Services and products. Like most companies, Brighterway uses third-party services (e.g. cloud services) to process and host your data.To Prevent Fraud, Abuse, and Security Threats. Brighterway reserves the right in all cases to share your data with law enforcement, regulatory authorities, and other third parties as necessary to prevent fraud, abuse, or security threats.Cookies and Similar Technologies. We may collect and share cookie data from and with third parties when you visit our website, or we may allow third parties to collect this cookie data from our sites. Cookies and similar technologies to measure web activity to provide you with a better user experience on our website and during the course of providing our services. If you choose not to accept cookies from us, you will still be able to access many of the features on our website and Service, but with certain limitations to access and functionality.Aggregated or Anonymized Data. We collect, use, and share data that has been aggregated or anonymized in a manner that does not identify you personally for any purpose permitted under applicable law. For example, creating or using aggregated or anonymized data helps Brighterway to develop new products and services, to facilitate research, and for analytics purposes to help assess the speed, accuracy, and/or security of our products and services.Data ProtectionBrighterway's security policies and practices are designed to protect the security, confidentiality, and integrity of your data. Brighterway implements security controls designed to limit access to this data to personnel who have a business reason to know it and prohibits its personnel from unlawfully accessing, using, or disclosing this data. Such practices include encryption of your data in transit and at rest, logging and monitoring access to your data, database backups, and segregated development and production environments. We also take reasonable steps, through contractual or other reasonable means, to ensure that a comparable level of personal information protection is implemented by the third parties who assist us in providing products and services to you.Information Retention and DeletionWe retain your data only as long as it is needed. To determine whether the data is needed, we consider the reason your data was collected and used and any legal requirements to hold onto your data. We review your data periodically to ensure it is still needed to fulfill the purpose for which it was collected or any other legal requirements.The exceptions to this may be if: (a) Brighterway needs your data to continue providing you with a Brighterway service you requested; (b) Brighterway is required by law to keep your data; (c) Brighterway needs your data to help prevent fraud or protect privacy, provide support, or investigate misuse and misconduct; (d) where Brighterway has anonymized your data such that it cannot be reidentified or (e) we request - and you specifically agree - to allow us to retain your data longer.Your data will only be processed as required by law or in accordance with this policy.Please refer to the "How to Exercise Rights in Your Data" section of this policy for options that may be available to you, including how to request deletion of your data. You can also contact us about our data retention practices using the contact information in the "Contacting Brighterway" section below.How to Exercise Rights in Your DataYou may exercise the following rights related to your personal data, subject to some limitations and exceptions provided by law, and you will not be discriminated against for exercising them:Access data collected about you;Request access to more details about the categories and specific pieces of personal information we may have collected about you in the last 12 months (including personal information disclosed for business purposes);Request, under certain circumstances, that we rectify or update your data that is inaccurate or incomplete;Request, under certain circumstances, that we erase or restrict the processing of your data;Object to our processing of your data under certain conditions provided by law;Where processing of your data is based on consent, withdraw that consent;Request that we provide data collected about you in a structured, commonly used and machine-readable format so that you can transfer it to another company, where technically feasible.You can contact us as described in the "Contacting Brighterway" section below to exercise any of your data protection rights. You may be required to provide additional information necessary to confirm your identity before we can respond to your request. We will consider requests and provide our response within a reasonable period of time (and within any time period required by applicable law). Please note, however, that certain data may be exempt from such requests, for example if we need to keep the data to comply with our own legal obligations or to establish, exercise, or defend legal claims.ChildrenOur services are not targeted or directed at children under the age of 16, and we do not intend to or knowingly collect or solicit personal information from children under the age of 16. If you have reason to believe that a child under the age of 16 has provided personal information to us, we encourage the child's parent or guardian to contact us in accordance with the section Contacting Brighterway to request that we remove the information from our systems. If we learn that any personal information we collected has been provided by a child under the age of 16, we will promptly delete that personal information.Contacting BrighterwayYou may contact Brighterway to exercise rights in your data, to ask questions about our privacy policies and practices, and to file a complaint.Contact Brighterway:Brighterway Inc.Info@brighterway.ai340 Pine Street, San Francisco, CA 94104If you believe the privacy laws relating to the protection of your personal information or this policy have not been respected, you may file a complaint with us. We will acknowledge your complaint, investigate it and provide you with a response within a reasonable period of time (and within any time period required by applicable law). If, after an investigation, your complaint is deemed justified, we will take appropriate steps to correct the situation, including, if necessary, amending our policies and practices. You may be required to provide additional information necessary to confirm your identity before we can respond to your request. Please note, however, that certain data may be exempt from such requests, for example if we need to keep the data to comply with our own legal obligations or to establish, exercise, or defend legal claims.Policy ChangesWe may update or change this policy from time to time. If we make any updates or changes, we will post the new policy on this URL and update the effective date at the top of this policy.