Spokk

SPOKKProductsIndustriesPricingLog inSign up67%of unhappy customers never complain — they just leave3xmore Google reviews with automated SMS follow-ups37%higher retention when customers are referred by a friendEverything includedOne platform. Six ways to grow.Every feature works together. One customer check-in triggers the entire growth engine — automatically.RetentionCustomer FeedbackCollect honest feedback in 15 seconds. Understand what customers love — and what's driving them away — before it's too late.Learn more AcquisitionAI Review GenerationTurn great feedback into ready-to-post Google reviews. AI generates a unique, personalized draft every single time.Learn more AutomationSMS AutomationMulti-step SMS sequences run automatically after every customer visit — feedback, review requests, and referral links on autopilot.Learn more RetentionLoyalty ProgramVisit-based loyalty with QR code check-in. Reward repeat customers and keep them coming back automatically.Learn more AcquisitionReferral SystemGive happy customers a unique referral link via SMS. Reward both the referrer and the new customer automatically.Learn more ConnectIntegrationsConnect Spokk to HubSpot, your POS, or any system via REST API. Trigger the full growth sequence from your existing tools.Learn more How it worksOne visit. A complete growth system.Every customer interaction triggers an automated sequence that retains them, earns reviews, builds loyalty, and brings in new customers.1Customer checks inAt checkoutVia QR code, API, HubSpot, or a verified SMS link — the journey begins at the point of sale.2Loyalty visit countedImmediatelyThe visit is recorded instantly. When they hit their reward milestone, they get an SMS notification.3Feedback request sent2 hours laterAn SMS with a personal feedback form arrives. Takes 15 seconds to complete.4Feedback reminder sent24 hours laterIf no feedback yet, a gentle reminder SMS goes out to nudge the customer.5Referral link sent20 days laterA referral SMS goes out to happy customers. They share it — both sides get rewarded. Timing is fully customizable.Start for free — 5 min setupSMS AutomationSet it up once.Run forever.Spokk's automation sends the right message at the right time — without you lifting a finger. Each step is smart enough to skip if it's already been handled.Feedback request SMS — 2 hours after check-inReminder SMS — 24 hours later if no feedbackReferral SMS — 20 days post-visitSmart skip logic — never sends what's already doneSee how automation works Keep & growKeep customers. Grow through them.Loyalty keeps existing customers coming back. Referrals bring in new ones. Both run automatically through SMS.Loyalty ProgramReward customers for every visit. They check in via QR code, points or visits are tracked automatically, and rewards are sent via SMS when earned.QR code check-in at point of saleVisit-based loyalty programsAutomatic SMS reward notificationsCustom reward messages and termsLearn about Loyalty Referral SystemTurn happy customers into your best salespeople. Spokk sends a referral link via SMS — they share it, and both they and their friend get rewarded.Unique referral link per customer via SMSReward both referrer and new customerCustom reward descriptions and termsFull referral tracking dashboardLearn about Referrals AI Review GenerationFeedback becomes a5-star review in seconds.After a customer submits feedback, Spokk uses GPT-4 to generate a personalized, ready-to-post review. They copy it, post it on Google — done. No effort required.AI generates a unique review draft from customer feedbackCustomer copies, edits if they want, and posts itWorks with Google, Trustpilot, TripAdvisor, Capterra, and moreEvery review is different — no duplicate contentIncludes staff names if they were given 5 starsSee how it works Annual2 months freeMonthlyStarterFor solo operators & small teams$49/monthBilled $588/year250 customers / monthUnlimited SMS included250 customers / month1 manager + 1 staff memberUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialGrowthFor growing businesses & teams$82/monthBilled $984/year500 customers / monthUnlimited SMS included500 customers / month2 managers + 2 staff membersUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialProFor high-volume businesses$166/monthBilled $1992/year1,500 customers / monthUnlimited SMS included1,500 customers / month3 managers + 5 staff membersUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialAll plans include a 14-day free trial. No charge until your trial ends. Questions?Who is it for?See how different industries use Spokk.🦷 Dental Clinic🏥 Medical Clinic🐾 Veterinary Clinic✂️ Hair Salon💅 Nail Salon🌿 Medical SpaSign up for freeFAQFrequently Asked QuestionsWhat is Spokk?What makes Spokk different from other review or feedback tools?How does the loyalty program work?How does AI review generation work?Is Spokk suitable for my industry?Is Spokk easy to set up?How does Spokk work?How does the SMS automation work?How does the referral system work?What integrations does Spokk support?How much does Spokk cost?What languages does Spokk support? --- SPOKKProductsIndustriesPricingLog inSign upSpokk Pricing Plans — Affordable Feedback & Review SoftwareAnnual2 months freeMonthlyStarterFor solo operators & small teams$49/monthBilled $588/year250 customers / monthUnlimited SMS included250 customers / month1 manager + 1 staff memberUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialGrowthFor growing businesses & teams$82/monthBilled $984/year500 customers / monthUnlimited SMS included500 customers / month2 managers + 2 staff membersUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialProFor high-volume businesses$166/monthBilled $1992/year1,500 customers / monthUnlimited SMS included1,500 customers / month3 managers + 5 staff membersUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialAll plans include a 14-day free trial. No charge until your trial ends. Questions?How Does Spokk Pricing Compare?See how we stack up against Podium, Birdeye, and Reputation.comView ComparisonsFAQPricing Questions AnsweredCan I try Spokk for free?What's included in each plan?Can I change plans anytime?What happens when my trial ends?Do you offer annual discounts?What payment methods do you accept?Is there a contract or lock-in period?Do you offer special pricing?How do I contact support?Can I get a refund?This website uses cookies to enhance the user experience.Understood --- SPOKKAlready have an account?Log inCreate an account 🙌SHOWI agree to Terms of Service and I am aware my personal data is processed according to the Privacy Policy agreement.Continue with emailThis website uses cookies to enhance the user experience.Understood --- SPOKKProductsIndustriesPricingLog inSign upCUSTOMER INTELLIGENCEAI-Powered InsightsUnderstand What Customers Really ThinkCollect feedback in 15 seconds with AI analysis. Spot satisfaction trends, identify issues early, and take action before customers leave.Start Free TrialView Pricing✓ 14-day free trial • ✓ Chat forms included • ✓ All features unlocked15 secTo capture feedbackAI-PoweredSentiment analysisReal-TimeActionable insightsThe Customer Feedback ChallengeMost businesses struggle to collect and act on customer feedback. Here's why collecting feedback efficiently is harder than it looks.⏱️Feedback Takes Too Long to CollectTraditional surveys require 5-10 minutes to complete. Customers abandon them halfway. You get low response rates and biased samples.🔍Feedback Gets Lost in NoiseHundreds of reviews across Google, Yelp, social media. No unified view. Important signals are buried. Issues go unnoticed.😞You Discover Problems Too LateCustomers leave negative reviews before you know they're unhappy. By then, the damage is done. No early warning system.📊Analysis is Manual and SlowReading through dozens of feedback entries manually. Hard to spot patterns. Takes days to identify key themes. Delays action.💭Can't Understand Sentiment at ScaleIs this feedback positive or negative? What does the customer actually need? Manual categorization is slow and inconsistent.🎯No Way to Take ActionYou have feedback, but no system to act on it. Who follows up? What gets fixed? Feedback becomes data, not impact.The Business Impact:•56% of customers who have a bad experience don't complain—they just leave silently and tell others about it•Over half of consumers will switch to a competitor after just one bad experience•Only 8% of customers think companies deliver excellent customer experiences, while 80% of businesses think they do—a massive perception gap•It costs 5-25x more to acquire a new customer than to retain an existing one—so missing early satisfaction issues is expensive•Companies that improve retention by just 5% see profit increases of 25-95%—but you need to catch issues early to do thisHow Spokk Solves Feedback CollectionA complete feedback system that's fast, intelligent, and built for action. Collect more feedback. Get better insights. Fix problems faster.⚡Feedback in 15 SecondsConversational chat forms. Voice-to-text. No lengthy surveys. Customers provide honest feedback in seconds, not minutes.🧠AI-Powered Sentiment AnalysisAutomatically categorize feedback as positive, neutral, or negative. Identifies key themes and sentiment patterns at scale.🚨Early Warning SystemCatch satisfaction issues before they become reviews. Alert your team immediately when feedback turns negative.📈Real-Time Insights DashboardSee all feedback in one place. Track sentiment trends. Monitor what customers love and what needs fixing.🎯Actionable IntelligenceTransform feedback into action. Identify specific issues, assign to teams, track resolution. Feedback drives real change.🔄Multi-Channel CollectionCollect feedback via chat forms, QR codes, SMS, email, or web. Meet customers where they are. One unified view.CapabilityTraditional SurveysSpokk PlatformTime to Complete5-10 minutes15 secondsCompletion Rate20-30%60-80%Sentiment AnalysisManual (slow)AI-Powered (instant)Real-Time AlertsNoYesMulti-Channel SupportLimitedFullAction TrackingNoneBuilt-inWhy Spokk is Different✓Voice feedback option - Customers prefer voice. Records emotion better than typing.✓Zero-setup forms - Works immediately. No config needed. Starts collecting from day one.✓AI-powered insights - Don't just collect data, understand it. Automatic theme detection and sentiment scoring.✓Instant alerts - Catch unhappy customers immediately. Take action before they leave.Expected ResultsResponse Rate Increase3-5xTime to Resolution2-3 days fasterCustomer Retention Lift15-25%Team Efficiency Gain10+ hrs/week savedWhy Customer Feedback Drives Business GrowthIt's not just about being nice to customers. Customer feedback directly impacts revenue, retention, and profitability.80%CX leaders grow revenue 80% faster than their competitors— Forrester73%of consumers say experience is a key purchasing factor—second only to price— SuperOffice86%of buyers will pay a premium for a better customer experience— PwC5xCustomers rate a company 10/10 are 5x more likely to be repeat customers— Industry Research51%Customer-obsessed companies have 51% better retention than others— Forrester25-95%Profit increase from just a 5% improvement in customer retention— KPMG💰Revenue Growth✓Faster revenue growth (80% faster for CX leaders)✓Higher customer lifetime value✓Increased wallet share from satisfied customers🔒Customer Retention✓Identify churn signals before they happen✓Reduce customer loss with early intervention✓Build loyal advocates who refer others⚡Operational Efficiency✓Reduce support costs (happy customers = fewer questions)✓Save team time with automated analysis✓Prioritize improvements based on data🎯Strategic Decisions✓Data-driven product development✓Understand what truly matters to customers✓Spot market trends before competitorsThe Cost of Ignoring FeedbackWithout a systematic way to collect and act on customer feedback, you're leaving money on the table:✗Miss early churn signals. Customers leave before you can help.✗Build features customers don't want. Waste development resources.✗Lose reputation to negative reviews. Can't respond in time to fix issues.✗Overspend on acquisition instead of retention. The expensive path to growth.Typical Revenue LossFrom preventable churn (10% of customers):$50K - $500K/yearFrom wasted product development:$100K - $1M/yearFrom reputation damage:Unpredictable* Estimates based on average company size. Your actual numbers depend on customer count and average value.The Bottom LineCompanies that systematically collect, analyze, and act on customer feedback grow faster, retain more customers, and make better decisions. Spokk makes this simple and affordable for any business.Powerful Features Built for Your NeedsEverything you need to collect, analyze, and act on customer feedback in one powerful platform.🎤Voice & Chat FeedbackCustomers record feedback in 15 seconds using voice or chat. No lengthy surveys. Voice captures emotion better than typing.Voice-to-text recordingChat forms15-second completionMobile optimizedSession persistence🧠AI Sentiment AnalysisAutomatically understand if feedback is positive, neutral, or negative. Identify key themes and what customers love/hate.Sentiment scoringTheme detectionPhrase identificationEmotion detectionAuto-categorization🚨Real-Time AlertsCatch unhappy customers immediately. Get notified when feedback turns negative so you can act fast.Instant alertsNegative feedback flaggingTeam notificationsEscalation rulesCustom triggers📱Multi-Channel CollectionCollect feedback via web forms, QR codes, SMS, email, WhatsApp, and more. One unified dashboard.Web formsQR codesSMS linksEmail campaignsEmbedded widgets📊Real-Time DashboardSee all feedback in one place. Track sentiment trends, response rates, and identify patterns instantly.Sentiment trendsResponse trackingTrend analysisCustom filtersExport reports👥Action & CollaborationAssign feedback to teams, track resolutions, and close the loop. Turn feedback into real action.Task assignmentStatus trackingTeam commentsResolution workflowsAudit trailsAll features included in every plan. No feature locks behind paywalls.Compare PlansHow Spokk WorksGet up and running in four simple steps. Transform scattered feedback into actionable insights that drive business growth.1🎨Create & DistributeBuild beautiful feedback forms in minutes using our no-code builder. Deploy across your website, mobile app, email, and SMS—no coding required.2📥Collect FeedbackGather feedback from every touchpoint: website visitors, app users, email campaigns, SMS responses, and review platforms—all in one place.3🤖Analyze with AISpokk's AI instantly analyzes feedback for sentiment, themes, and insights. Identify trends, pain points, and opportunities automatically.4✅Act & Close LoopsTurn insights into action. Share findings with teams, prioritize improvements, and close feedback loops to show customers you listen.Ready to streamline your feedback process?Start Your Free Trial TodayReal Results from Spokk UsersWhat happens when you make feedback collection easy and analysis automatic3-5xIncrease in feedback volumeVoice and chat feedback reduce friction so much more customers respond15-25%Improvement in retentionCatching issues early prevents churn and builds loyalty2-3 daysFaster to actionAI analysis is instant, so teams can respond immediately10+ hrsSaved per weekEliminate manual feedback analysis and categorizationHow Different Industries BenefitE-commerce BrandChallengeGetting feedback from customers post-purchaseSolutionDeployed voice feedback forms via email and SMSResult4x increase in feedback volume, caught product issues within 24 hours instead of weeksService BusinessChallengeManual sentiment analysis of dozens of reviews dailySolutionIntegrated Spokk sentiment analyzer with review dashboardResultSaved 8 hours/week, identified top 3 service improvements within 1 weekHospitalityChallengeMissing negative feedback signals before reviews postedSolutionChat feedback forms with real-time negative alertsResult20% reduction in negative reviews, immediate team response to issuesCalculate Your Potential ROIAverage Customer ValueAverage revenue per customerCustomers per MonthTotal customers served monthlyExpected Retention Lift% improvement in retentionEstimated monthly revenue impact:$7,500 - $22,500Based on typical customer retention improvementsWhat You Get✓3-5x more feedback with minimal friction✓Instant sentiment analysis on all feedback✓Real-time alerts for issues✓10+ hours saved per week✓15-25% improvement in retentionBusiness Impact→Catch churn signals before they happen→Make data-driven product decisions→Free up your team for strategic work→Build customer loyalty through action→$50K-$500K+ potential annual impactFrequently Asked QuestionsGot questions? We've got answers. Can't find what you're looking for? Contact our support team.Getting StartedHow easy is it to set up and get started?Do I need technical skills to create surveys?How long does implementation take?FunctionalityWhat channels can I collect feedback from?Can I customize surveys to match my brand?Does it support mobile feedback collection?Analytics & InsightsHow is feedback analyzed? Is it AI-powered?Can I create custom dashboards?Can I segment feedback by customer attributes?Integration & WorkflowCan it connect to my CRM or other tools?Does it support Slack notifications for important feedback?Can I automate actions based on feedback?Results & ROIWhat kind of results can I expect?How quickly will I see ROI?How should I measure success with customer feedback?Security & ComplianceIs my customer data secure?What compliance certifications do you have?Where is my data stored?Still have questions?Our support team is here to help. Reach out and we'll get back to you within 24 hours.Email SupportSchedule a DemoCompare AlternativesHow Does Spokk Compare?See how Spokk's AI-powered review generation stacks up against other reputation management platforms.vs PodiumEnterprise-level pricing vs SMB-friendly plansvs BirdeyeComplex platform vs simple powerful toolsvs NiceJobMarketing focus vs AI-powered automationvs BroadlyManual requests vs AI generationView All ComparisonsAnnual2 months freeMonthlyStarterFor solo operators & small teams$49/monthBilled $588/year250 customers / monthUnlimited SMS included250 customers / month1 manager + 1 staff memberUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialGrowthFor growing businesses & teams$82/monthBilled $984/year500 customers / monthUnlimited SMS included500 customers / month2 managers + 2 staff membersUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialProFor high-volume businesses$166/monthBilled $1992/year1,500 customers / monthUnlimited SMS included1,500 customers / month3 managers + 5 staff membersUnlimited locationsDedicated toll-free SMS number (US & Canada)Full automation sequenceAI review response draftsLoyalty & referral programsFeedback forms & QR codesHubSpot integration & API accessBuy additional customer top-upsStart 14-day trialAll plans include a 14-day free trial. No charge until your trial ends. Questions?This website uses cookies to enhance the user experience.Understood