NovaAp

Nova : Your AI AssistantNova is a revolutionary AI chatbot developed on GPT-4o & Gemini.SCROLL DOWNTry for FreeTry for FreeTrusted by thousands of users around the worldAvailable for Web, iPhone, Apple Watch, macOS, AndroidAvailable oniPhoneThe power of Nova is in your pocket. Nova is available on iPhones with iOS 14+.Download for iPhoneAsk AnythingAsk your questions – short, long or anything in between. The more precise you ask, the better the answer.Open-ended questionsNova is here for you 24/7. This AI Assistant can generate humanlike responses, making you feel like you are chatting with an old friend. It can even recommend a book to read or a movie to watch!Get help with your homeworkYou can get help with your homework, from essays and compositions to math questions. You can get help with your homework, from essays and compositions to math questions.Proofread a written workNova is a top-of-the-line proofreader. It can analyse written work and offer suggestions to help you create professional-grade documents.Your AI Writing AssistantWith Nova, you can get personalized help with any writing project, from essays and compositions to social media posts and poems. This AI helper is not only smart, but also creative!Be a travel agentNova is a top-of-the-line proofreader. It can analyze written work and offer suggestions to help you create professional-grade documents. --- Privacy PolicyNova (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Nova.This Privacy Policy applies to our website, and its associated subdomains (collectively, our “Service”) alongside our application, Nova. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.Definitions and key termsTo help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, are strictly defined as:Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ScaleUp, HACI İSA MAHALLESİ 75.YIL CUMHURİYET CAD. NO: 5 İÇ KAPI NO: 2 URLA / İZMİR that is responsible for your information under this Privacy Policy.Country: where Nova or the owners/founders of Nova are based, in this case is TurkeyCustomer: refers to the company, organization or person that signs up to use the Nova Service to manage the relationships with your consumers or service users.Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Nova and use the services.IP address: Every device connected to the Internet is assigned a number known as an Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.Personnel: refers to those individuals who are employed by Nova or are under contract to perform a service on behalf of one of the parties.Personal Data: any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.Service: refers to the service provided by Nova as described in the relative terms (if available) and on this platform.Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.Website: Nova's site, which can be accessed via this URL: novaapp.aiYou: a person or entity that is registered with Nova to use the Services.Information automatically collectedWe automatically collect certain information when you visit, use or navigate the platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your browser and device characteristics, operating system, language preferences, referring URLs, device name, country. This information is primarily needed to maintain the security and operation of our platform, and for our internal analytics and reporting purposes.Collection of Personal Data and MethodNova may process your personal data for the purposes specified in this Privacy Policy. The personal data of users collected and used by Nova in particular, are as follows: e-mail address or phone number which we will receive once you contact Nova, and identifier for advertisers designated in your mobile device used in accessing our services (The Identifier for Advertisers-IDFA), identifier for vendors/developers designated your mobile device (The Identifier for Vendors-IDVF) and Internet Protocol Address-IP Address).Data Categories and Data TypesContact Information: Phone number, e-mail addressProcess Security: Internet traffic data (network movements, IP address, visit data, time and date information), device name, In-app purchase history, identifier for advertisers designated in your mobile device used in accessing our services (if you give a permission, the Identifier for Advertisers-IDFA), identifier for vendors/developers designated your mobile device (The Identifier for Vendors-IDVF)Customer Transaction: Order informationMarketing Data: IDFA, IDVFWe may collect your above mentioned data directly from you through electronic or physical mediums, your mobile device, third party platforms which you can access our application through these mediums such as Apple App Store and Google Play App Store (similar platforms together with “App Stores”), for the purposes of compliance with legal obligations, enhancing our services, administering your use of our services, as well as enabling you to enjoy and easily navigate our services.We may collect your Log Data generated while you are using our services/applications (through our products or third party products). This Log Data may include information such as your device’s Internet Protocol address, device name, operating system version, the configuration of the app when utilizing our service/application, the time/date of your use of the service/application, and other statistics.How We Use Your InformationWe use your information for a variety of app service and business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.Provide Our ServicesWe use your information to fulfill our contract with you and provide you with our Services, such as:(a) Providing responses to your messages and search queries, and other similar Services;(b) Managing your information and accounts;(c) Providing access to certain areas, functionalities, and features of our Services;(d) Answering requests for customer or technical support;(e) Communicating with you about your account, activities on our Services, and policy changes; and(f) Processing your financial information and other payment methods for products or Services purchased.Administrative PurposesWe use your information for various administrative purposes, such as:(a) Pursuing our legitimate interests such as marketing, analytics, research and development (including marketing research), network and information security, and fraud prevention;(b) Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;(c) Measuring interest and engagement in our Services;(d) Short-term, transient use, such as contextual customization of ads;(e) Improving, upgrading or enhancing our Services;(f) Developing new features and Services;(g) Ensuring internal quality control and safety;(h) Authenticating and verifying individual identities;(i) Debugging to identify and repair errors with our Services;(j) Auditing relating to interactions, transactions and other compliance activities;(k) Enforcing our agreements and policies; and(l) Complying with our legal obligations.How We Disclose Your InformationWe disclose your information to third parties for a variety of business purposes, including to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.Disclosures to Provide our ServicesThe categories of third parties with whom we may share your information are described below.(a) Other Users or Third Parties: When you use the Services, you may choose to share personal information or content with other users or third parties. (b) Service Providers: We may share your personal information with our third-party service providers who use that information to help us provide our Services. This includes service providers that provide us with IT support, hosting, payment processing, customer service, and related services. This includes cloud providers (Google, CloudFlare) and data analytics providers (Google, Appsflyer, Firebase).(c) Business Partners: We may share your personal information with business partners to provide you with a product or service you have requested. We may also share your personal information to business partners with whom we jointly offer products or services. This includes service providers (Intercom, Firebase)(d) Advertising Partners: We may share your personal information with third-party advertising partners. These third-party advertising partners may set Technologies and other tracking tools on our Services to collect information regarding your activities and your device (e.g., page(s) visited, time of day). These advertising partners may use this information (and similar information collected from other services) for purposes of delivering personalized advertisements to you when you visit digital properties within their networks. This practice is commonly referred to as “interest-based advertising” or “personalized advertising.” This includes measurement partners (Clarity) and advertising and ad analytics tools (FBSDKCoreKit, AdSupport.framework) to support app event logging, attribution, and campaign measurement. Through these tools, we and our partners may collect app activity information (such as app interactions, crash logs, and event tracking for installs or purchases) as well as develop inferences to create audience segments for advertising. This information is used to analyze performance, measure campaigns, and deliver more relevant ads.(e) APIs/SDKs: We may use third-party application program interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us as set forth below.Disclosures to Protect Us or OthersWe may access, preserve, and disclose any information we store associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.Retention of Personal InformationWe may store the personal information we collect as described in this Privacy Notice for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.You can delete your account anytime through the Delete Account option in the settings. Once deleted, your personal data and chat history will be permanently removed, except where retention is required by applicable law.General Principles Regarding Personal Data ProcessingIn accordance with this Privacy Policy, personal data are processed by ScaleUp as a data controller in line with the basic principles named here: (i) being in accordance with law and good faith, (ii) being accurate and, where necessary, up-to- date, (iii) being processed for specific, explicit and legitimate purposes, (iv) being limited for the purpose for which they are processed and data minimization; and (v) being stored for the period stipulated in the relevant legislation or required for the purpose for which they are processed.Purposes of Processing Personal Data and Legal ReasonsYour personal data will be processed via automatic or non-automatic means for the purposes stated below, in accordance with the applicable legislation and articles 5 and 6 of the PDP Law where it is expressly permitted by the laws, the establishment of a contract or direct relation to the execution or performance of the contract and for the legitimate interests of ScaleUp provided that your fundamental rights and freedoms are protected.Purposes of Processing Personal Data Identity Informationexecution of activities in compliance with legislationexecution of company/product/service commitment operationsContact Informationexecution of communication activitiesexecution/auditing of business activitiesconducting after-sales support services for goods/servicesexecution of goods/services sales processesconducting storage and archive activitiesexecution of agreement processesexecution of information security processesconducting audit/ethical activitiesexecution/audit of business activitiesProcess Securityconducting activities to ensure business continuityproviding information to authorized persons, institutions and organizationsexecution/auditing of business activitiesconducting after-sales support services for goods/servicesCustomer Transactionexecution of goods/services sales processesconducting activities for customer satisfactionexecution of agreement processesexecution of activities in compliance with legislationMarketing Dataexecution of advertising/campaign/promotion processesIn accordance with this text, your personal data is processed for the following purposes in accordance with the above general conditionsLegal Reasons Identity Information, Contact Information, Customer TransactionIt is necessary to process your personal data, provided that we establish a contractual relationship with you, or that it is directly related to our performance obligation arising from this contractWe have to process data in order to establish a right for you, to exercise and protect this rightProcess SecurityThe law explicitly stipulates the process by which we process your personal dataConditions that are necessary in order to fulfill our legal obligationMarketing DataYour explicit consent (for the EU and others) please see the California section below for more details on your rights, including the ability to manage sharing of personal information (for US users).Besides above purposes,the purposes of processing personal data may be updated in line with our obligations arising from our company policies and legislation; in particular,Creating user accounts for the service recipients/application users,Customizing our Services, understanding our users and their preferences to enhance user experience and enjoyment using our Services and improve our users’ experience,Informing about new products, services and applications and delivering you information regarding advertisements and promotions,Carrying out a digital subscription and In-app purchase processes of service recipients,Carrying out the auto-renewable subscriptions for giving users access to content, services, or premium features in our service,Carrying out the processes of information security,Conducting activities in accordance with legislation,Fulfilling the demands of competent authorities,Conducting the processes of finance and accounting transactions,Conducting communication activities,Conducting the processes of contracts,Carrying out strategic planning activities,Following up requests and complaints.Third Party Websites and ApplicationsScaleUp Apps; may contain links to other websites that are unknown to ScaleUp and whose content is not controlled. These linked websites may contain terms and conditions other than ScaleUp texts. ScaleUp cannot be held responsible for the use or disclosure of information that these websites may process. Likewise, ScaleUp shall not have any responsibility for any links from other sites provided to the ScaleUp Apps owned by ScaleUp. We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.Push NotificationsScaleUp may occasionally send you push notifications via its mobile applications regarding application upgrades or notifications about our services. You can always edit such communication and notifications through the settings on your device and stop receiving such communications and notifications. Your data will be stored for the duration specified in the applicable legislation or for a reasonable time until the purpose of processing cease to exist, or during legal periods of limitation. ScaleUp may continue to store your personal data, even after the expiry of the purpose of its use provided that it is required by other laws or a separate granted by you in this regard. In cases that you allow ScaleUp to store your personal data for additional time by giving your consent, such data shall be immediately deleted, destructed or anonymized upon the expiry of such additional time or once the purpose of processing no longer exists.Technical and Administrative MeasuresScaleUp stores the personal data it processes in accordance with relevant legislation for periods stipulated in relevant legislation or required for the purpose of processing. ScaleUp undertakes to take all necessary technical and administrative measures and to take the due care to ensure the confidentiality, integrity and security of personal data. In this context, it takes the necessary measures to prevent unlawful processing of personal data, unauthorized access to data, unlawful disclosure, modification or destruction of data. Accordingly, ScaleUp takes the following technical and administrative measures regarding the personal data it processes:Anti-virus applicationOn all computers and servers in ScaleUp’s information technology infrastructure, a periodically updated anti-virus application is installed.FirewallThe data center and disaster recovery centers hosting ScaleUp servers are protected by periodically updated software-loaded firewalls; the relevant next generation firewalls control the internet connections of all staff and provide protection against viruses and similar threats during this control.VPNSuppliers can access ScaleUp servers or systems through SSL-VPN defined on Firewalls. A separate SSL-VPN identification has been made for each supplier; with the identification made, the supplier only provides access to the systems that it should use or is authorized to use.User identificationsScaleUp employees’ authorization to ScaleUp systems is limited only to the extent necessary by job descriptions; in case of any change of authority or duty, systemic authorizations are also updated.Information security threat and event managementEvents that occur on ScaleUp servers and firewalls, are transferred to the “Information Security Threat and Event Management” system. This system alerts the responsible staff when a security threat occurs and allows them to respond immediately to the threat.EncryptionSensitive data is stored with cryptographic methods and if required, transferred through environments encrypted with cryptographic methods and cryptographic keys are stored in secure and various environments.LoggingAll transaction records regarding sensitive data are securely logged.Two-factor authenticationRemote access to sensitive data is allowed through at least two-factor authentication.TrainingIn order to increase the awareness of ScaleUp employees against various information security violations and to minimize the impact of the human factor in information violation incidents, trainings are provided to employees at regular intervals.Physical data securityIt ensures that personal data on papers is necessarily stored in lockers and accessed only by authorized persons. Adequate security measures (for situations such as electric leakage, fire, deluge, thievery etc.) are taken based on the nature of the environment where sensitive data is stored.BackupScaleUp periodically backs up the data it stores. As a backup mechanism, it uses the backup facilities provided by the cloud infrastructure providers, as well as the backup solutions it develops when deemed necessary, provided that it is in compliance with relevant legislation and provisions of this Policy.Non-disclosure agreementNon-disclosure agreements are concluded with employees taking part in sensitive personal data processing.Transfer of sensitive personal dataIf transfer of sensitive personal data is required through email; such transfer is done through (i) encrypted corporate email or (ii) Registered E-mail In the event that the personal data is damaged as a result of attacks on ScaleUp Apps or on the ScaleUp system, despite ScaleUp taking the necessary information security measures, or the personal data is obtained by unauthorized third parties, ScaleUp notifies this situation to Users immediately and, if necessary, to relevant data protection authority and takes necessary measures.Transferring Personal Data to Third PartiesThe procedures and principles to be applied for transferring of personal data are regulated in articles 8 and 9 of the PDP Law, and the personal and special categories of data of the supplier may be transferred to third parties within the country or abroad since we may use servers and cloud systems located abroad. Your personal data may be transferred abroad for the following reasonsConducting storage and archive activitiesConducting business activitiesConducting after-sales support services for goods/servicesManaging customer relationship management processesScaleUp may also transfer your personal data to services providers of our Company, third parties such as Facebook SDK, Adjust and Firebase Analytics which are embedded into our service for the following purposes:Sharing identity, communication and transaction security information with authorized public institutions and organizations for the purpose of execution of activities in compliance with legislation, monitor and execution of legal affairs, informing authorized persons, institutions and organizations.Sharing identity and contact information to manage after-sales support services, conduct business activities and manage customer relationship management processes.Sharing identity and contact information, by user to third party applications which are integrated to the ScaleUp Apps with the explicit consent of the User.PersonnelIf you are a Nova worker or applicant, we collect information you voluntarily provide to us. We use the information collected for Human Resources purposes in order to administer benefits to workers and screen applicants.You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.Sale of BusinessWe reserve the right to transfer information to a third party in the event of a sale, merger or other transfer of all or substantially all of the assets of Nova or any of its Corporate Affiliates (as defined herein), or that portion of Nova or any of its Corporate Affiliates to which the Service relates, or in the event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy, reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.AffiliatesWe may disclose information (including personal information) about you to our Corporate Affiliates. For purposes of this Privacy Policy, "Corporate Affiliate" means any person or entity which directly or indirectly controls, is controlled by or is under common control with Nova, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.Governing LawThis Privacy Policy is governed by the laws of Turkey without regard to its conflict of laws provision. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy.The laws of Turkey, excluding its conflicts of law rules, shall govern this Agreement and your use of the app.By using Nova or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website, or use our services. Continued use of the website, direct engagement with us, or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.Your ConsentWe've updated our Privacy Policy to provide you with information about what is being set when you visit our site and how it's being used. By using our app, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.Links to Other WebsitesThis Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Nova. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.AdvertisingThis app may contain third party advertisements and links to third party sites. Nova does not make any representation as to the accuracy or suitability of any of the information contained in those advertisements or sites and does not accept any responsibility or liability for the conduct or content of those advertisements and sites and the offerings made by the third parties.Advertising keeps Nova and many of the websites and services you use free of charge. We work hard to make sure that ads are safe, unobtrusive, and as relevant as possible.Third party advertisements and links to other sites where goods or services are advertised are not endorsements or recommendations by Nova of the third party sites, goods or services. Nova takes no responsibility for the content of any of the ads, promises made, or the quality/reliability of the products or services offered in all advertisements.CookiesNova uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.Cookies for AdvertisingThese cookies collect information over time about your online activity on the app and other online services upon approval to make online advertisements more relevant and effective to you. This is known as interest-based advertising. They also perform functions like preventing the same ad from continuously reappearing and ensuring that ads are properly displayed for advertisers. Without cookies, it’s really hard for an advertiser to reach its audience, or to know how many ads were shown and how many clicks they received.Blocking and disabling cookies and similar technologiesWherever you're located you may also set your browser to block cookies and similar technologies, but this action may block our essential cookies and prevent our website from functioning properly, and you may not be able to fully utilize all of its features and services. You should also be aware that you may also lose some saved information (e.g. saved login details, site preferences) if you block cookies on your browser. Different browsers make different controls available to you. Disabling a cookie or category of cookie does not delete the cookie from your browser, you will need to do this yourself from within your browser, you should visit your browser's help menu for more information.Payment DetailsIn respect to any credit card or other payment processing details you have provided us, we commit that this confidential information will be stored in the most secure manner possible.Kids' PrivacyWe do not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.DisclaimerNova uses OpenAI’s GPT3.5 API, but we are not associated with OpenAI. We only use their official API for our app. Nova is not affiliated with any government or political entity. The information provided in Nova is for informational purposes only and should not be considered official or authoritative.Changes To Our Privacy PolicyWe may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.Third-Party ServicesWe may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third- Party Services").You acknowledge and agree that Nova shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Nova does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.Tracking TechnologiesLocal StorageLocal Storage sometimes known as DOM storage, provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.Information Collected Through Microsoft ClarityTypes of Data Processed: Our application uses Microsoft Clarity to process data related to user interactions on our platform. This includes, but is not limited to, mouse movements, clicks, and scrolling behavior.Handling of Sensitive Data: We do not use Microsoft Clarity to process sensitive personal data or information related to health, financial services, or government-issued identifications.Data Security and Protection: We take data security seriously and implement appropriate measures to protect your data. Microsoft Clarity also ensures the security and confidentiality of the data collected.Use of Data: The data collected through Microsoft Clarity is used to analyze and improve user experience on our platform, troubleshoot design issues, and optimize functionality. It does not serve targeted ads or build advertising profiles. Microsoft may use this data in accordance with its privacy policies to enhance its services.User Rights: You have the right to access, rectify, or erase your personal data collected through Microsoft Clarity. Please contact us if you wish to exercise these rights.Changes to our Use of Microsoft Clarity: If there are any changes to how we use Microsoft Clarity, including any additional data collection or changes in purpose, we will update this policy and notify you as required by law.Information about General Data Protection Regulation (GDPR)We may be collecting and using information from you if you are from the European Economic Area (EEA), and in this section of our Privacy Policy we are going to explain exactly how and why is this data collected, and how we maintain this data under protection from being replicated or used in the wrong way.What is GDPR?GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by companies and enhances the control the EU residents have, over their personal data.The GDPR is relevant to any globally operating company and not just the EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.What is personal data?Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own, or in combination with other pieces of information, to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation, and ethnicity.The Data Protection Principles include requirements such as:Personal data collected must be processed in a fair, legal, and transparent way and should only be used in a way that a person would reasonably expect.Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organizations must specify why they need the personal data when they collect it.Personal data should be held no longer than necessary to fulfil its purpose.People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data, and that their data be updated, deleted, restricted, or moved to another organization.Why is GDPR important?GDPR adds some new requirements regarding how companies should protect individuals' personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts it's simply the right thing to do. At Nova we h3ly believe that your data privacy is very important and we already have solid security and privacy practices in place that go beyond the requirements of this new regulation.Individual Data Subject's Rights - Data Access, Portability and DeletionWe are committed to helping our customers meet the data subject rights requirements of GDPR. Nova processes or stores all personal data in fully vetted, DPA compliant vendors. We do store all conversation and personal data for up to 6 years unless your account is deleted. In which case, we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We got you! We've been set up as self service from the start and have always given you access to your data and your customers data. Our customer support team is here for you to answer any questions you might have about working with the API.California ResidentsThe California Consumer Privacy Act (CCPA), as amended by the CPRA, provides California residents with certain rights regarding their personal information, if applicable. In this Privacy Policy, we explain the categories of personal information we collect, the purposes for which we use it, the categories from which it is collected, and the third parties with whom it may be shared. We also provide information about the rights available to California residents under California law. You may exercise the following rights:Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.Request that a business that sells a consumer's personal data, not sell the consumer's personal data.If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.We do not sell the Personal Information of our users, yet we may share personal information as explained above. Please see Disclosures to Provide our Service section Advertising Partners for detailed information. To stop sharing data for marketing purposes, you may visit Account Settings or contact websupport@novaapp.ai.For more information about these rights, please contact us.California Online Privacy Protection Act (CalOPPA)CalOPPA requires us to disclose categories of Personal Information we collect and how we use it, the categories of sources from whom we collect Personal Information, and the third parties with whom we share it, which we have explained above.CalOPPA users have the following rights:Right to Know and Access. You may submit a verifiable request for information regarding the: (1) categories of Personal Information we collect, use, or share; (2) purposes for which categories of Personal Information are collected or used by us; (3) categories of sources from which we collect Personal Information; and (4) specific pieces of Personal Information we have collected about you.Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.Right to Delete. You may submit a verifiable request to close your account and we will delete Personal Information about you that we have collected.Right to request that a business that sells a consumer's personal data, not sell the consumer's personal data.If you make a request, we have one month to respond to you if applicable. If you would like to exercise any of these rights, please contact us.We do not sell the Personal Information of our users.Nova is a chatbot officially built on Open AI's ChatGPT API, and its answers are generated using artificial intelligence and machine learning algorithms. Thus, it should not be considered professional advice or expert guidance. Our company does not accept liability for any information or error in the responses provided by the chatbot. While we strive to provide accurate and helpful answers, we do not guarantee the information's accuracy, completeness, or reliability. Please be aware that our company cannot be held responsible for any damages or losses that may occur due to using the information provided by Nova. Users are advised to use their discretion and judgment when relying on the provided answers.For more information about these rights, please contact us.Contact UsDon't hesitate to contact us if you have any questions.Via Email: websupport@novaapp.aiVia this Link: https://novaapp.ai Updated at 2023-02-24 Cookie Consent We use cookies to personalize your experience. You can change your preferences at any time, but note that blocking some cookies may impact your experience and our services. Privacy Policy Accept all Decline all --- Terms of ServiceGeneral TermsBy accessing and placing an order with Nova, you confirm that you are in agreement with and bound by the terms of service contained in the Terms & Conditions outlined below. These terms apply to the entire website and any email or other type of communication between you and Nova.Under no circumstances shall Nova team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Nova team or an authorized representative has been advised of the possibility of such damages. If your use of materials from this site results in the need for servicing, repair or correction of equipment or data, you assume any costs thereof.Nova will not be responsible for any outcome that may occur during the course of usage of our resources. We reserve the rights to change prices and revise the resources usage policy in any moment.LicenseNova grants you a revocable, non-exclusive, non-transferable, limited license to download, install and use the app strictly in accordance with the terms of this Agreement.These Terms & Conditions are a contract between you and Nova (referred to in these Terms & Conditions as "Nova", "us", "we" or "our"), the provider of the Nova website and the services accessible from the Nova website (which are collectively referred to in these Terms & Conditions as the "Nova Service").You are agreeing to be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use the Nova Service. In these Terms & Conditions, "you" refers both to you as an individual and to the entity you represent. If you violate any of these Terms & Conditions, we reserve the right to cancel your account or block access to your account without notice.Definitions and key termsTo help explain things as clearly as possible in this Terms & Conditions, every time any of these terms are referenced, are strictly defined as:Cookie: small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to ScaleUp, HACI İSA MAHALLESİ 75.YIL CUMHURİYET CAD. NO: 5 İÇ KAPI NO: 2 URLA / İZMİR that is responsible for your information under this Terms & Conditions.Country: where Nova or the owners/founders of Nova are based, in this case is TRDevice: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Nova and use the services.Service: refers to the service provided by Nova as described in the relative terms (if available) and on this platform.Third-party service: refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.Website: Nova's site, which can be accessed via this URL: You: a person or entity that is registered with Nova to use the Services.RestrictionsYou agree not to, and you will not permit others to:License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the app or make the platform available to any third party.Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the app.Remove, alter or obscure any proprietary notice (including any notice of copyright or trademark) of Nova or its affiliates, partners, suppliers or the licensors of the app.Your SuggestionsAny feedback, comments, ideas, improvements or suggestions (collectively, "Suggestions") provided by you to Nova with respect to the app shall remain the sole and exclusive property of Nova.Nova shall be free to use, copy, modify, publish, or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.Your ConsentWe've updated our Terms & Conditions to provide you with complete transparency into what is being set when you visit our site and how it's being used. By using our app, registering an account, or making a purchase, you hereby consent to our Terms & Conditions.Links to Other WebsitesThis Terms & Conditions applies only to the Services. The Services may contain links to other websites not operated or controlled by Nova. We are not responsible for the content, accuracy or opinions expressed in such websites, and such websites are not investigated, monitored or checked for accuracy or completeness by us. Please remember that when you use a link to go from the Services to another website, our Terms & Conditions are no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, is subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.CookiesNova uses "Cookies" to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our app but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the app as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.Changes To Our Terms & ConditionsYou acknowledge and agree that Nova may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at Nova's sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform Nova when you stop using the Service. You acknowledge and agree that if Nova disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which is contained in your account.If we decide to change our Terms & Conditions, we will post those changes on this page, and/or update the Terms & Conditions modification date below.Modifications to Our appNova reserves the right to modify, suspend or discontinue, temporarily or permanently, the app or any service to which it connects, with or without notice and without liability to you.Updates to Our appNova may from time to time provide enhancements or improvements to the features/ functionality of the app, which may include patches, bug fixes, updates, upgrades and other modifications ("Updates").Updates may modify or delete certain features and/or functionalities of the app. You agree that Nova has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the app to you.You further agree that all Updates will be (i) deemed to constitute an integral part of the app, and (ii) subject to the terms and conditions of this Agreement.Third-Party ServicesWe may display, include or make available third-party content (including data, information, applications and other products services) or provide links to third-party websites or services ("Third-Party Services").You acknowledge and agree that Nova shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. Nova does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties' terms and conditions.Term and TerminationThis Agreement shall remain in effect until terminated by you or Nova.Nova may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.This Agreement will terminate immediately, without prior notice from Nova, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the app and all copies thereof from your computer.Upon termination of this Agreement, you shall cease all use of the app and delete all copies of the app from your computer.Termination of this Agreement will not limit any of Nova's rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.Copyright Infringement NoticeIf you are a copyright owner or such owner’s agent and believe any material on our app constitutes an infringement on your copyright, please contact us setting forth the following information: (a) a physical or electronic signature of the copyright owner or a person authorized to act on his behalf; (b) identification of the material that is claimed to be infringing; (c) your contact information, including your address, telephone number, and an email; (d) a statement by you that you have a good faith belief that use of the material is not authorized by the copyright owners; and (e) the a statement that the information in the notification is accurate, and, under penalty of perjury you are authorized to act on behalf of the owner.IndemnificationYou agree to indemnify and hold Nova and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable attorneys' fees, due to or arising out of your: (a) use of the app; (b) violation of this Agreement or any law or regulation; or (c) violation of any right of a third party.No WarrantiesThe app is provided to you "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, Nova, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the app, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, Nova provides no warranty or undertaking, and makes no representation of any kind that the app will meet your requirements, achieve any intended results, be compatible or work with any other software, , systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.Without limiting the foregoing, neither Nova nor any Nova's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the app, or the information, content, and materials or products included thereon; (ii) that the app will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the app; or (iv) that the app, its servers, the content, or e-mails sent from or on behalf of Nova are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.Some jurisdictions do not allow the exclusion of or limitations on implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.Limitation of LiabilityNotwithstanding any damages that you might incur, the entire liability of Nova and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the app.To the maximum extent permitted by applicable law, in no event shall Nova or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the app, third-party software and/or third-party hardware used with the app, or otherwise in connection with any provision of this Agreement), even if Nova or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.Use of AI TechnologiesThis app uses AI technologies to generate content. The information provided may be incomplete, inaccurate, or not unique; and should not be relied upon as factual, professional or comprehensive advice. Users are solely responsible for their inputs, including ensuring they do not submit copyrighted, confidential, or sensitive material. Use of the app for commercial, medical, legal, or other critical purposes is strictly prohibited and done at the user's own risk.This app offers access to various AI models, as described in the introduction. It is not affiliated with or endorsed by these models, but uses them to enhance functionality and efficiency. Users can explore multiple AI models within a single platform.SeverabilityIf any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.This Agreement, together with the Privacy Policy and any other legal notices published by Nova on the Services, shall constitute the entire agreement between you and Nova concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and Nova's failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND Nova AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.WaiverExcept as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute waiver of any subsequent breach.o failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.Amendments to this AgreementNova reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.By continuing to access or use our app after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use Nova.Entire AgreementThe Agreement constitutes the entire agreement between you and Nova regarding your use of the app and supersedes all prior and contemporaneous written or oral agreements between you and Nova.You may be subject to additional terms and conditions that apply when you use or purchase other Nova's services, which Nova will provide to you at the time of such use or purchase.Updates to Our TermsWe may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.Intellectual PropertyThe app and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by Nova, its licensors or other providers of such material and are protected by TR and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of Nova, unless and except as is expressly provided in these Terms & Conditions. Any unauthorized use of the material is prohibited.Dispute ResolutionThis section applies to any dispute, which means any disagreement, action, or controversy between you and Nova concerning the Services or this Agreement, whether based on contract, warranty, tort, statute, regulation, or any other legal or equitable basis.Notice of DisputeIn the event of a dispute, you or Nova must give the other party written notice of the dispute, including the name and contact information of the party giving the notice, the facts giving rise to the dispute, and the relief requested. You must send any Notice of Dispute via email to: websupport@novaapp.ai We will send any Notice of Dispute to you by mail if available, or otherwise via email. The parties will attempt to resolve the dispute through informal negotiation within fifty (50) days from the date the notice is sent.Governing Law and JurisdictionIf the dispute is not resolved through informal negotiation within fifty (50) days, either party may bring an action in court. This agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye, without regard to conflict of law principles. Any legal action or proceeding arising out of or relating to this agreement shall be brought exclusively in the competent courts and enforcement offices of Izmir, Türkiye, and the Parties hereby consent to the personal jurisdiction and venue of such courts.Submissions and PrivacyIn the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of Nova without any compensation or credit to you whatsoever. Nova and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing, and marketing products and services using such ideas.PromotionsNova may, from time to time, include contests, promotions, sweepstakes, or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible to read all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and to comply with all Promotions Rules.Additional terms and conditions may apply to purchases of goods or services on or through the Services, which terms and conditions are made a part of this Agreement by this reference.Typographical ErrorsIn the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.MiscellaneousIf for any reason a court of competent jurisdiction finds any provision or portion of these Terms & Conditions to be unenforceable, the remainder of these Terms & Conditions will continue in full force and effect. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by an authorized representative of Nova. Nova will be entitled to injunctive or other equitable relief (without the obligations of posting any bond or surety) in the event of any breach or anticipatory breach by you. Nova operates and controls the Nova Service from its offices in TR. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the Nova Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms & Conditions (which include and incorporate the Nova Privacy Policy) contains the entire understanding, and supersedes all prior understandings, between you and Nova concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.Virtual Assistant Disclaimer - AI-Powered EntitiesThe AI assistant module in Nova includes virtual entities inspired by public figures, but it is important to note that these assistants are purely fictional and powered by artificial intelligence. They do not represent, impersonate, or have any connection to real individuals, living or deceased. Any resemblance to actual persons, whether living or dead, is purely coincidental. Users should be aware that these virtual assistants are created for entertainment and informational purposes only, and the interactions with them should not be construed as endorsements, affiliations, or representations of the real personalities they may resemble. Users are encouraged to engage with these virtual entities responsibly and understand that their responses are generated by AI algorithms, devoid of personal opinions or real-world affiliations.Analytics and Tracking Using Microsoft ClarityUse of Microsoft Clarity for Analytics: Our application uses Microsoft Clarity, a web analytics service provided by Microsoft Corporation, to better understand the behavior of our users on our platform. This service helps us in analyzing user interactions and improving the overall user experience.Data Collected by Microsoft Clarity: Microsoft Clarity captures data such as mouse movements, scrolling behavior, clicks, and other interactions on our platform. This information is used to create heatmaps, session recordings, and provide analytics insights. Purpose of Data Collection: The data collected through Microsoft Clarity is solely for analytics purposes, such as understanding user engagement and improving website functionality. This data is not used for creating user profiles for advertising or other non-analytical purposes. Compliance with Data Protection Laws: We comply with all applicable privacy and data protection laws. Our use of Microsoft Clarity adheres to these laws, including the General Data Protection Regulation (GDPR) for our users in the European Union. Your Consent: By using our application, you consent to the processing of data about you by Microsoft Clarity in the manner and for the purposes set out above. Account Deletion and Data Removal PolicyUsers have the right to delete their accounts within the mobile app, and this deletion operation encompasses the removal of all associated data, including but not limited to chats and purchase history. By initiating the account deletion process, users acknowledge and consent to the permanent removal of their account and the erasure of all personally identifiable information and usage data from our systems. Please be aware that this action is irreversible, and once the account is deleted, all associated information will be permanently erased. It is the user’s responsibility to ensure the preservation of any data they wish to retain before proceeding with the account deletion process. Additionally, any purchases made within the app are non-refundable, and users are advised to review our refund policy for further details regarding their specific transactions.DisclaimerNova is not responsible for any content, code or any other imprecision.Nova does not provide warranties or guarantees.In no event shall Nova be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions, or modifications to the contents on the Service at any time without prior notice.The Nova Service and its contents are provided "as is" and "as available" without any warranty or representations of any kind, whether express or implied. Nova is a distributor and not a publisher of the content supplied by third parties; as such, Nova exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the Nova Service. Without limiting the foregoing, Nova specifically disclaims all warranties and representations in any content transmitted on or in connection with the Nova Service or on sites that may appear as links on the Nova Service, or in the products provided as a part of, or otherwise in connection with, the Nova Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by Nova or any of its affiliates, employees, officers, directors, agents, or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, Nova does not warrant that the Nova Service will be uninterrupted, uncorrupted, timely, or error-free.Contact UsDon't hesitate to contact us if you have any questions.Via Email: websupport@novaapp.aiVia this Link: https://novaapp.aiUpdated at 2023-02-24 Cookie Consent We use cookies to personalize your experience. You can change your preferences at any time, but note that blocking some cookies may impact your experience and our services. Privacy Policy Accept all Decline all --- Refund PolicyLast updated: September 2025Thank you for purchasing our products on the website novaapp.ai (“Product”) by ScaleUp Yazılım Hizmetleri A.S. (“ScaleUp” or “Company”). Please note that to the extent permitted by applicable law, all purchases are non-refundable and non-exchangeable, unless otherwise is stated herein or is required by applicable law.I. Global Refund PolicyGenerally, all fees paid are non-refundable and non-exchangeable, unless otherwise required by applicable law. As a baseline rule, refunds are available only if you have sent less than 20 messages AND your request is made within 3 days from the date of purchase.Because each interaction generates server and model costs, once more than 20 messages are sent, or the 3-day period has passed, the service is considered consumed and refunds are no longer available.Refund requests must be made during the subscription period. If the subscription period has already expired, we will not be able to issue a refund:II. Country-Specific Rules(a) European Union / Switzerland / UK / TurkeyIf you are a consumer located in the EU, EEA, UK, Turkey or Switzerland, you have a 14-day legal right of withdrawal from contracts for purchases of digital services. BY COMPLETING YOUR PURCHASE, YOU EXPRESSLY CONSENT TO THE IMMEDIATE PERFORMANCE OF THE DIGITAL SERVICE AND CONFIRM THAT YOU WAIVE YOUR RIGHT OF WITHDRAWAL ONCE THE CONTENT IS MADE AVAILABLE. If you exercise your withdrawal right within 14 days and less than 20 messages are sent, we will issue refunds.How to withdraw: To exercise your right, you must inform us of your decision to withdraw from the contract by email. Sending your notice before the withdrawal period expires is sufficient to meet the deadline.(b) United StatesRefunds may be requested within 3 calendar days of purchase if you have sent less than 20 messages. After this period, or after more than 20 messages, the service is considered consumed and non-refundable due to the server and model costs generated by each interaction.(c) South Korea / Mexico / Taiwan / Brazil / ChinaRefunds may be requested within 7 calendar days of purchase if you have sent less than 20 messages. After this period, the service is non-refundable. To exercise the right to cancel in the 7-day cancellation period, you must inform us of your decision to cancel the Subscription by making a clear statement to us of such decision before the cancellation period has expired submitted to our support team.(d) Other CountriesIn countries where mandatory consumer protection laws provide additional rights, those laws will apply. If no such exception exists, the (I) Global Refund Policy applies.III. Persistent Technical DefectsIf you experience persistent technical difficulties that are solely attributable to our platform and not to user-side factors (such as device compatibility, connectivity or outdated software), and where required by consumer protection laws, you may be eligible for a refund. In such cases, you must provide appropriate documentation (e.g., screenshots, error logs) evidencing the issue.IV. Non-Refundable CasesRefunds will not be issued if:i) more than 20 messages have been sent, since service is considered consumed due to server and model costs, ORii) the refund request is submitted after 3 days from the date of purchase.Please note that nothing in this Refund Policy limits your rights under applicable consumer protection laws. Where local law provides stronger rights, those rights will prevail.V. Additional PackagesAdditional packages are added to and bound to the user's main subscription package. Therefore, if the main package subscription ends, additional packages will also expire. Users shall meet the conditions of main package refund criteria as explained above. Purchasable playbooks are non-refundable by their nature, and for the individual use only.VI. Chargebacks & DisputesIf, at any time, you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the user responsible for such chargeback.VII. Requesting RefundsTo request a refund, users should send an email to websupport@novaapp.ai. Refund requests must be submitted within the current subscription period, and they will only be processed if the refund conditions outlined in our policy are fully met. Please note that the company’s records shall prevail in determining refund eligibility.VIII. Updates to This Refund PolicyWe reserve the right to update this Refund Policy at any time to reflect changes such as new features or subscription plans. Changes will apply only to future purchases or renewals. Users may cancel their subscriptions at any time if they do not agree with the updated terms. We recommend that users take a screenshot of the refund policy at the time of purchase for their records.IX. Contact UsIf you have any questions or suggestions about the Refund Policy, don’t hesitate to contact us via websupport@novaapp.ai Cookie Consent We use cookies to personalize your experience. You can change your preferences at any time, but note that blocking some cookies may impact your experience and our services. Privacy Policy Accept all Decline all