Haptik

We use cookies to make Haptik's website a better place. Cookies help to provide a more personalized experience for you, and web analytics for us. To learn more about our Privacy Policy, please visit this link. Accept AI Agents That Deliver Human-Like Customer Experiences Conversational AI agents that understand, interact, and enhance customer experiences—just like human agents would. But infinitely scalable Get A Demo 200K Agent Hours Saved 99% Improvement in FRT 3x Repeat Customers 125% Improvement in NPS Trusted by 500+ Leading Enterprises Watch Our AI Agents in Action AI Voice Agent Elevate CX with natural voice conversations Explore Voice AI Agents AI Support Agent Streamline support without pre-built journeys Explore Support Agent AI Sales Agent Enable smart purchases with tailored recommendations Explore Sales Agent AI Booking Agent Drive bookings and reservations with ease Explore Booking Agent AI Lead Qualification Agent Capture qualified leads for personalized engagement Explore Lead Qualification Agent Automate Phone Calls with Voice Agents Expedite resolution even when handling large volumes of phone queries through advanced intent detection, context-aware responses, and multilingual fluency in 100+ languages Voice-First AI for Natural Conversations Give your customers the freedom to express themselves naturally—anytime, anywhere Effortless Assistance, Hands-Free Let customers speak instead of typing, making interactions faster, smoother, and more personal Dynamic Call Routing Route calls based on their actual need rather than rigid menu options, driving faster resolution and higher customer satisfaction An Empathetic, Intelligent Listener Your AI Agent doesn’t just hear—it understands, responds, and solves problems with care Experience Voice AI Agents Your AI Agent Builder for High-Impact Use Cases Flexible Model Selection Experiment with leading AI models like GPT, llama, and Claude to find the best fit for your business needs Omnichannel Engagement Deploy your AI Agent across Web, Chat, Voice, and more—effortlessly reaching customers on their preferred platforms. Multilingual Support Break language barriers with AI that converses in 100+ languages, ensuring seamless global communication Build Your AI Agent Your Data. Your AI. Your Advantage. Leverage Your Enterprise Data Fine-tune your AI agent using your enterprise knowledge base—PDFs, DOCX, PPTX, CSVs, and even your website Maximum Accuracy Improve AI agents' accuracy by combining multiple RAG systems for easy information retrieval from documents and websites Smart Recommendations Accurately recommend products to customers using insights from your product catalog Get A Demo AI + Human: The Best of Both Worlds Empower your AI agents to collaborate with their human counterparts for high-touch scenarios with flexible live chat solutions Omnichannel Agent Inbox Centralize agent support so no interaction is ever missed. Help agents track interactions across channels and jump in to resolve queries faster Seamless Handoff to Human Agents Escalate complex queries to human agents for faster resolution, enhancing customer satisfaction Work with Any Live Chat Tool Easily integrate with your team’s preferred live chat solution—or use Haptik’s built-in tool. The choice is yours Explore Smart Agent Chat Track Insights That Matter Get custom dashboards that offer a comprehensive view of your agents' performance to optimize resources and streamline customer assistance Identify Key Trends Discover the most common questions your users ask and gain a deeper understanding of their needs Stay on Top of Metrics From first-time resolution to customer satisfaction and NPS, have complete visibility into metrics that matter most Insights Agent Automate insights into agent performance, user sentiment, and SOP compliance for enhanced operations Explore Analytics Powerful AI That You Control These core pillars are the foundation of our agentic systems, operating in synergy to drive exponential business value at scale Leverage the Web, with Control Make your AI infinitely smarter by leveraging real-time information from the web to answer brand and industry-related queries— with clear boundaries ensuring it stays on-brand Optimize Costs with Smart LLM Calls Our advanced caching system minimizes unnecessary LLM calls for optimal performance, delivering lightning-fast responses while keeping costs in check as you scale Seamlessly Orchestrate Multiple Systems Unify disconnected tools and databases into a single, intelligent workflow—cutting turnaround time by 70% and maximizing efficiency through effective integrations Power Multi-Step Actions Empower users to accomplish more in one go. Let them instruct your AI to perform multiple actions in a single command—boosting automation and user satisfaction The Haptik Advantage Purpose-built for efficiency Decade of AI Expertise A decade of building custom conversational AI for enterprises, now evolving into LLM-driven AI Agents for retail, eCommerce, fintech, and more Robust Security Haptik’s AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP Strategic Partners As strategic partners of OpenAI & Microsoft we offer priority access to cutting-edge AI features, reducing bot training time and unlocking new capabilities faster Your browser does not support the video tag. We Couldn’t Have Said It Better Ourselves We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers. Ketan Kahandal Assistant Manager, Pepperfry Read More Read More Accessibility and personalized recommendation are at the heart of the Movie Jockey experience, reflecting our commitment to enhancing the customer journey in today’s digital landscape. Sanjeev Kumar Bijli Executive Director, PVR INOX Read More Read More We partnered with Jio Haptik with the foremost aim of empowering our customers with smart buying guidance, powered by AI. It’s helped Tira cultivate strong customer relationships and elevate the end-to-end customer experience at scale. Heena Chhapru Head of Customer Service, Tira Read More Read More Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way. Chetana Kotian Project Manager, Eureka Forbes Read More Read More Our collaboration with WhatsApp as an intuitive and widely used communication platform and Haptik as a trusted development partner has redefined customer engagement at Kotak Life. Prasad Pimple Executive VP & Head of Digital Business Unit, Kotak Life Read More Read More We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers. Ketan Kahandal Assistant Manager, Pepperfry Read More Read More Accessibility and personalized recommendation are at the heart of the Movie Jockey experience, reflecting our commitment to enhancing the customer journey in today’s digital landscape. Sanjeev Kumar Bijli Executive Director, PVR INOX Read More Read More We partnered with Jio Haptik with the foremost aim of empowering our customers with smart buying guidance, powered by AI. It’s helped Tira cultivate strong customer relationships and elevate the end-to-end customer experience at scale. Heena Chhapru Head of Customer Service, Tira Read More Read More Partnering with Haptik has helped us revolutionize our customer experience and brought us closer to our goal of serving our customers in the most hassle-free safe & transparent way. Chetana Kotian Project Manager, Eureka Forbes Read More Read More Our collaboration with WhatsApp as an intuitive and widely used communication platform and Haptik as a trusted development partner has redefined customer engagement at Kotak Life. Prasad Pimple Executive VP & Head of Digital Business Unit, Kotak Life Read More Read More We’re very focused on the experience of our customers and Haptik helps us make shopping and post-shopping support as stress-free and easy as possible for our customers. Ketan Kahandal Assistant Manager, Pepperfry Read More Read More 12345 Recognized as a Leading Software Across Categories Latest From Our Blog Resources to help your business grow better [Blog] Meet Haptik’s AI Agents: The Powerhouse of Human-Like CX Are Conversational AI Agents Just Fancy Chatbots? Read now GPT 5.1 vs GPT 5: What’s Different, and Why It’s a Turning Point for Enterprises Read now ROI of AI Agents: Measuring Impact and Elevating CX Read now From English to Hinglish: How Multilingual AI Voice Agents Break Language Barrier Read now What Is Human in the Loop AI? A Primer for Enterprise Leaders Read now Your browser does not support the video tag. Ready to Shape the Future of Customer Experience? Get A Demo --- We use cookies to make Haptik's website a better place. Cookies help to provide a more personalized experience for you, and web analytics for us. To learn more about our Privacy Policy, please visit this link. Accept From Chat to Autonomous CX: Experience AI Agents on WhatsApp A Recap of Jio Haptik's Incredible Journey in 2024 A Recap of Jio Haptik's Incredible Journey in 2024 x AI Agent By Use Case AI Customer Service Agent AI Sales Agent AI Booking Agent AI Lead Qualification Agent Agent Studio Build your AI Agent Voice AI Agent Solution By Channels WhatsApp Voice AI Agent RCS Business Messaging Instagram Direct Facebook Messenger Web By Industry Retail Travel Fintech Ed Tech Media & Entertainment Healthcare Products AI Agents Contakt Smart Agent Chat With AI Agent Co-Pilot Analytics With Insights Agent Interakt Services Gen AI Consulting Proof-of-concept to Production Resources Case Studies Reports & Research Knowledge Center Company Blog Customer Showcase Tech Blog Webinars Conversations on AI About Us Why Haptik Partnerships News & Media Careers Contact Us Get A Demo Get A Demo It’s 1913 and we are building cars There are more than 3 billion people in the world who use messaging or digital voice interfaces on a daily basis. However, less than 1% use these mediums to communicate with businesses and brands. It is only a matter of time for this to change – enterprises will implement the infrastructure to enable these channels. On December 1, 1913, Henry Ford installed the first moving assembly line for the mass production of an entire automobile. His innovation reduced the time it took to build a car from more than 12 hours to 2.5 hours. More than 100 years later, and we cannot live without a car. Haptik is born out of the belief that conversational AI will have the same paradigm shift, and we are a global team of 200+ believers waiting to make it happen. Haptik is proud to be a part of the Jio - Google - Facebook digital ecosystem Haptik is a part of Jio Platforms Limited, who acquired majority shareholding in the company in a $100 million transaction in early 2019. Jio is a $65 billion Internet conglomerate, with businesses across Telecom, E-commerce, Media & Entertainment, Healthcare and more. The combined reach of Jio Platforms is close to 500 million customers and it counts marquee names such as Google, Facebook, Silver Lake, KKR amongst some of its notable investors. Learn more about the partnership Leaders Ahshad Jussawala CEO Manages overall business operations, strategy product. 20+ years of diverse techno-functional leadership experience. Ex-Network18, BookMyShow. 2x Entrepreneur. Saumil Shah CTO Leads technology for Haptik across Machine Learning, Integrations and Platform. 10+ years in Silicon Valley across Box.com, Zynga, others. Pooja Modi Vice President & Business Head Responsible for overall strategy, corporate development, strategic partnerships, M&A. MBA Harvard Business School, B-Tech Georgia Tech. Rupesh Maheshwari CFO 15 years of experience in Business Partnering, Financial Planning & Analysis, Pricing, Revenue Assurance, Controllership, Corporate Finance & Investors Relation. Ex-Blackbuck, Infosys, ICICI Bank Founders Aakrit Vaish Co-Founder Swapan Rajdev Co-Founder Globally Recognized Best Innovation for Covid-19-Society 2020 Top 16 IVA Providers Globally Featured in Gartner's Report: Artificial Intelligence in Insurance 2020 Outstanding Product 2020 - Conversational Commerce Conversational AI company of the year 2018 Shape the New Era of Customer Service with Generative AI Get A Demo Products AI Agents AI Support Agent AI Sales Agent AI Booking Agent AI Lead Qualification Agent AI Agent Builder Smart Agent Chat Agent Analytics Contakt Gen AI Consulting Interakt Solutions WhatsApp RCS Business Messaging Instagram Direct Facebook Messenger Web Integrations Enterprise Security Industries Education Fintech Healthcare Insurance Media & Entertainment Mortgage Retail Telecom Travel & Hospitality Knowledge ROI Calculator Tech Blog Business Blog Conversations on AI Contakt vs Freshworks Contakt vs Yellow.ai Haptik vs Gupshup Company Why Haptik About Us Careers News & Media Awards & Recognition Contact Us Investor Relations Subscribe Sign up to recieve the latest updates Find us on Copyright © Jio Haptik Technologies Limited 2026 | Data Security & Privacy Policy | GDPR Ready | CCPA Ready| Terms Asia Pacific | EMEA | North America | enterprise@haptik.ai --- We use cookies to make Haptik's website a better place. Cookies help to provide a more personalized experience for you, and web analytics for us. To learn more about our Privacy Policy, please visit this link. Accept From Chat to Autonomous CX: Experience AI Agents on WhatsApp A Recap of Jio Haptik's Incredible Journey in 2024 A Recap of Jio Haptik's Incredible Journey in 2024 x AI Agent By Use Case AI Customer Service Agent AI Sales Agent AI Booking Agent AI Lead Qualification Agent Agent Studio Build your AI Agent Voice AI Agent Solution By Channels WhatsApp Voice AI Agent RCS Business Messaging Instagram Direct Facebook Messenger Web By Industry Retail Travel Fintech Ed Tech Media & Entertainment Healthcare Products AI Agents Contakt Smart Agent Chat With AI Agent Co-Pilot Analytics With Insights Agent Interakt Services Gen AI Consulting Proof-of-concept to Production Resources Case Studies Reports & Research Knowledge Center Company Blog Customer Showcase Tech Blog Webinars Conversations on AI About Us Why Haptik Partnerships News & Media Careers Contact Us Get A Demo Get A Demo Privacy Notice Jio Haptik Technologies Limited ("us", "we", or "our") operates the https://haptik.ai/ website and provide bot services via Haptik Platform (referred to as the "Service" in this policy). This Privacy Notice describes how and why we collect and use personal data (i.e. data relating to an identified or identifiable individual) in the course of its business. It applies to personal data provided directly to us by the individuals concerned and to personal data provided to us by companies and other organisations. We are committed to the protection of personal data and to fair and transparent processing. If you have any questions about this Privacy Notice, you can contact our Data Protection Officer via email: infosec [at] haptik.ai We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this notice. Unless otherwise defined in this Privacy Notice, the terms used in this notice have the same meanings as in our Terms and Conditions, accessible from https:/haptik.ai/ Security of personal data We have policies, procedures and training in place in respect of data protection, confidentiality and information security. We regularly review such measures with the objective of ensuring their continuing effectiveness. The Privacy Notice was last updated on 21 Jan 2022. Information Collection and Use While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to: Email address First name and last name Phone number Address, State, Province, ZIP/Postal code, City Cookies and Usage Data We may also collect information on how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. Tracking & Cookies Data We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.Examples of Cookies we use: Session Cookies. We use Session Cookies to operate our Service. Preference Cookies. We use Preference Cookies to remember your preferences and various settings. Security Cookies. We use Security Cookies for security purposes. Haptik uses the collected data for below purposes: To provide and maintain the Service To notify you about changes to our Service To allow you to participate in interactive features of our Service when you choose to do so To provide customer care and support To provide analysis or valuable information so that we can improve the Service To monitor the usage of the Service To detect, prevent and address technical issues Provision of personal data to third parties We will only share personal data with third parties where we are legally permitted to do so. We do not provide information to third parties for their own marketing purposes and we do not undertake mailings for third parties. Where we transfer personal data to third parties, we will put in place appropriate contractual arrangements and seek to ensure that there are appropriate technical and organisational measures in place to protect personal data. We may provide personal data to: Third parties involved in the performance of services – we may also share personal data to third party organisations who assist us in providing services to clients or are otherwise involved in the services we provide to clients. Third parties who provide IT services, data processing or functionality – we use third party providers to support our business and the provision of services to our clients, such as cloud-based software providers, web hosting/management providers, data analysis providers, and data back-up and security/storage providers. We may transfer personal data to such third parties. We use third-party Service Providers to monitor and analyse the use of our Service. Google Analytics is a web analytics service provider to us, relevant privacy policy is available here. Auditors and advisers – we may transfer personal data to our auditors and advisers as required by law or as reasonably required in the management of our business. Third parties where required by applicable law and regulation – we may be requested or compelled to disclose personal data to third parties such as regulators and law enforcement agencies. We will only provide personal data to such parties where there is a legal requirement or permission to do so. International transfer of personal data Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there. Your consent to this Privacy Notice followed by your submission of such information represents your agreement to that transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Notice and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information. Your Rights You have rights in relation to any of your personal data held by us as a data controller. Should you wish to exercise your rights, please contact our Data Protection Officer via email at privacy [at] haptik.ai. We will endeavour to respond to any request promptly and within any legally required time limit. Where we process your personal data based on your consent, you have a right to withdraw consent at any time. Should you wish to do so, please contact our Data Protection Officer via email at privacy [at] haptik.ai. Finally, in addition to the rights above, you may also have other rights in relation to personal data, including a right to erasure/deletion, the right to data portability and the right to restrict and/or object to our processing of personal data. Data Retention We will only keep personal data for as long as necessary for the purposes for which it was collected, or as required by applicable law or regulation. Unless there are any overriding legal, regulatory or contractual requirements, we will retain records of services provided (which may include personal data) in accordance with our document retention policy. Links to Other Sites Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services. Children's Privacy Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers. By agreeing to this privacy notice and proceeding to chat using our bots, you confirm that you are over the age of 18. Information Security We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on Haptik is securely stored within the Haptik controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a posting to the discussion areas is available to anyone with Internet access. However the internet is an ever evolving medium. We may change our privacy policy from time to time to incorporate necessary future changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be. We use third-party advertising companies to serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. Any complaints or concerns with regards to content or to report any abuse of laws or breach of these terms may be taken up with our Data Protection Officer via email at infosec [at] haptik.ai. Your California Privacy Rights Jio Haptik Technologies Limited does not sell, trade, or otherwise transfer to outside third parties your “Personal Information” as the term is defined under the CCPA. Additionally, CCPA permits Users of our Website, App, or Platform that are California residents to request certain information regarding our disclosure of their Personal Information to third parties for their direct marketing purposes. To make a request for such disclosure, or identification and/or deletion of Personal Information in all our systems that we store on you, please send an email to infosec@haptik.ai or write us at Jio Haptik Technologies Limited, 8th Floor, Cello Triumph, Goregaon East, Mumbai 400063. Note that (i) if we delete your Personal Information as requested, we will no longer be able to provide our services to you and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. If you would like to discuss our Personal Information storage and processing process with us, please send us an email at infosec@haptik.ai or write us at Jio Haptik Technologies Limited, 8th Floor, Cello Triumph, Goregaon East, Mumbai 400063. Changes to This Privacy Policy We may update our Privacy Notice from time to time. We will notify you of any changes by posting the new Privacy Notice on this page. Changes to this Privacy Notice are effective when they are posted on this page. Contact Us If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by email: infosec [at] haptik.ai Last updated on: November 2025 Shape the New Era of Customer Service with Generative AI Get A Demo Products AI Agents AI Support Agent AI Sales Agent AI Booking Agent AI Lead Qualification Agent AI Agent Builder Smart Agent Chat Agent Analytics Contakt Gen AI Consulting Interakt Solutions WhatsApp RCS Business Messaging Instagram Direct Facebook Messenger Web Integrations Enterprise Security Industries Education Fintech Healthcare Insurance Media & Entertainment Mortgage Retail Telecom Travel & Hospitality Knowledge ROI Calculator Tech Blog Business Blog Conversations on AI Contakt vs Freshworks Contakt vs Yellow.ai Haptik vs Gupshup Company Why Haptik About Us Careers News & Media Awards & Recognition Contact Us Investor Relations Subscribe Sign up to recieve the latest updates Find us on Copyright © Jio Haptik Technologies Limited 2026 | Data Security & Privacy Policy | GDPR Ready | CCPA Ready| Terms Asia Pacific | EMEA | North America | enterprise@haptik.ai --- Automate Enterprise CX on WhatsApp Blend WhatsApp’s unparalleled reach with the conversational intelligence of AI agents to qualify leads faster, amplify sales, and streamline customer service at scale. Contact Sales 500+ Live WhatsApp Solutions 60% Increase in Cart Recovery 115% Spike in Transactions 20% Lower Resolution Time Trusted by 500+ Leading Enterprises Experience Agentic AI in Action On Your Customers' Preferred Channel Experience Center WhatsApp Drive End-To-End Customer Journeys Aided by enterprise-grade AI agents Qualify Leads Engage customers within chat, ask questions and qualify high-intent leads directly on WhatsApp. AI Lead Qualification Agent → Supercharge Sales Leverage AI agents that act like a sales rep, recommending products, answering queries, and turning prospects into buyers.AI Sales Agent → Support 24/7 Convert buyers into brand ambassadors with phenomenal post-purchase support handled autonomously by AI agents.AI Customer Service Agent → Manage Bookings Enable customers to book flights, and hotels, schedule and modify appointments by interacting with the AI booking agent. AI Booking Agent → 1 Serve Customers in Their Native Language Meet customers where they are and break language barriers with multilingual AI agents. From onboarding to support, the AI agent handles conversations end-to-end in 100+ languages and dialects, driving faster resolutions. How AI Voice Agents Bridge the Language Barrier Make WhatsApp Your #1 Engagement Channel Optimized for growth Natural Conversations Deepen engagement with AI agent-powered, two-way communication that resonates with customers. Product Catalogs Showcase products and services to potential buyers in visually-rich form and drive increased conversions and sales. WhatsApp Flows Collect qualified leads, reduce churn, and win lifelong customers with customized WhatsApp journeys. Chat Message Analytics Stay on top of your brand messages such as number of messages sent, delivered and read to understand the effectiveness of your messages and if they are getting maximum response. WhatsApp Payments Drive more sales with the in-app payment interface that reduces friction and increases buyer willingness to complete the transaction. Click-to-WhatsApp Ads Boost customer acquisition with engaging Click-to-WhatsApp ads that increase your CTR, conversions and D2C sales while optimizing ad costs. Explore Smart Agent Chat Your browser does not support the video tag. We Couldn’t Have Said It Better Ourselves Our primary objective is to keep our loan product offering instant and simple, and ensure better customer engagement. We realized the need of having an automated and digital channel like WhatsApp. Prateek Singh Kushwah Product Manager, CASHe Read more Read more Haptik has been pivotal in helping us fire up our sales pipeline with an AI-powered chatbot and giving us a competitive advantage on our mission to drive exceptional customer experiences at scale. Shrini Viswanath Co-Founder, Upstox Read more Read more Our digital commerce platforms of Reliance Digital and JioMart provide a comprehensive omni-channel network, enabling us to deliver 93 per cent online orders from stores within 6 hours. Isha Ambani Director of Reliance Retail Read more Read more Our primary objective is to keep our loan product offering instant and simple, and ensure better customer engagement. We realized the need of having an automated and digital channel like WhatsApp. Prateek Singh Kushwah Product Manager, CASHe Read more Read more Haptik has been pivotal in helping us fire up our sales pipeline with an AI-powered chatbot and giving us a competitive advantage on our mission to drive exceptional customer experiences at scale. Shrini Viswanath Co-Founder, Upstox Read more Read more Our digital commerce platforms of Reliance Digital and JioMart provide a comprehensive omni-channel network, enabling us to deliver 93 per cent online orders from stores within 6 hours. Isha Ambani Director of Reliance Retail Read more Read more Our primary objective is to keep our loan product offering instant and simple, and ensure better customer engagement. We realized the need of having an automated and digital channel like WhatsApp. Prateek Singh Kushwah Product Manager, CASHe Read more Read more 123 FAQs 1. What are AI agents? An AI agent is an automated, conversational assistant that interacts with customers on channels like WhatsApp using natural language. It can answer questions, complete tasks, guide users through workflows, and hand off to humans when needed. 2. How do AI agents work on WhatsApp? AI agents operate autonomously based on predefined objectives, executing multi-step tasks like intent understanding, data collection, backend actions, and full query resolution. 3. What kind of customer journeys can be automated on WhatsApp? Marketing, sales, and support journeys such as lead qualification, recommendations, order tracking, bookings, onboarding, and post-purchase support. 4. Do AI agents support multiple languages on WhatsApp? Yes. AI agents can understand multiple languages and mixed usage, enabling localized and inclusive experiences. 5. How do AI agents work with human teams? AI handles routine queries and escalates complex cases to human agents seamlessly, maintaining speed and human touch. Start Your WhatsApp Commerce Journey with Haptik Recommended Resources Relevant reads for Healthcare industry Conversational AI in Healthcare: 5 Key Use Cases The State of WhatsApp Marketing 2025 How Jio Health Hub Scaled Cart-To-Checkout Conversion by 70% ×