Sauce

Sauce AISauce AIAI EngineProductUse CasesBlogRequest accessTurn customer paininto product revenueSauce AI analyzes calls, tickets, surveys, and churn reasons to surface your mostcritical product gaps in real-time - so your teams can fix what's blocking growth, faster.Trusted byRequest accessMagnify signal. Squash noise.Build the right product, fasterWe remove the headache. You focus on 10x product impact.Cut the cost of insight. Act on what matters, faster.Unlock instant product clarity and impactConnect live feedback sources and CSV. Uncover your top and emerging product opportunities and blindspots, for every team.Request accessSOC2 Type 2GDPRSSO/SAMLTLS 1.2 EncryptionActionable product signals.Never miss what matters.Spot blindspots and opps, fastReal-time trend detection across every feedback source.Instantly know what mattersAutomatically identify feature requests vs. issues in feedback.Investigate spikes before churnDrill into spikes to uncover and act on root causes.AI agents do the heavy lifting.You drive the product impact.Ask product questions. Get instant answers.Investigate problems 100x faster with trends and feedback.Automate the grunt workSauce's agentic workflows handle analysis and clustering so your PMs stay focused on priorities, not manual process.Turn insights into actionTurn answers into reports, track views, and prioritize features.AI product signals for teams whogrow business impactProductDesignSupportMarketingSuccessSalesDrive more revenueTrack customer requests that are linked to deals and proactively close the loop with customers on release.Speed up your sales cycleUnderstand if customer requests and issues are being solved so you can progress deals faster.Close more dealsUncover testimonials and best practices from similar customers to close more deals, faster.Increase expansionTrack customer requests as they’re progressed and proactively close the loop with customers on release.Reduce churnUnderstand which customers are churn risks, their requests and issues, and take preventative action.Improve QBRsShow customers you’ve heard them by playing back their requests and issues and proactively updating on what your teams are doing about them.Improved positioning & messagingAnalyse how customers talk about the value of your product and level-up market-leading positioning & messaging.Improved Product & GTM enablementUnderstand top sales objections, deals lost, customer questions, churn risks and support issues to level-up enablement for GTM teams.Customer testimonialsInstantly uncover testimonials and positive feedback for customer success stories.Reduced support costsUnderstand top trending support issues that are frustrating customers and a cost to support. Make easier cases to product teams to prioritise solving them.Investigate top issuesDrill-down to investigate top trending issues and segment to answer critical questions in seconds.Improved customer experienceUnderstand top customer experience issues and close the loop with each design iteration.Faster discoveryUnderstand top customer problems and drill-in to investigate. Reduce time to insights from weeks to milliseconds.Validate solutionsValidate your solutions are in-line with customer needs to ensure they’re successful, faster.Better customer experienceUnderstand top customer experience issues and close the loop with each design iteration.Grow AdoptionValidate upcoming initiatives, investigate problems and measure success of releases so you can prioritise what matters.Reduce ChurnInstantly understand why customers are churning and which customers are potential churn risks.Increase RevenueUnderstand customer requests and issues that are revenue-driving and why you’re losing deals.Prioritize product trendsby business impact.Unlock revenue impactPrioritize trending requests & issues tied to churn, sales conversion, and high-value accounts.Segment by customersFilter insights by region, persona, lifecycle, industry & more.Stay ahead of churn signals.Track feedback by company and user to address requests and issues that block deals, adoption, and renewals.Drill into trends.Track what matters.Investigate blockers in secondsSearch for problems and features and get instant answers.Analytics for segmentsView glanceable stats that breakdown every search by size, feedback source and custom attributes.Save and share viewsReduce repeat queries by saving views for common search that can be shared across teams.Close your comms loop.Act faster with less misalignment.Slack digests for instant visibilityEnable digests to automate visibility of customer insights across your teams.Enterprise securityYou can rest assured that your data is safe with us. Trust CentreSOC2 compliantSauce is committed to meeting SOC2 standards for strong security and reliability.SSO/SAMLUse Okta or Google SSO to sign up and login securely with your teams existing credentials.GDPR readySauce is committed towards full compliance with GDPR, enhancing data privacy and security for EU citizens.Experienced teamOur team has 20+ years experience at world-leading companies Atlassian, Amazon, SafetyCulture, TripAdvisor.One sauce for all your sourcesConnect live feedbackSlackFeedback channels | FormGongSales callsIntercomSupport conversationsZendeskSupport conversationsSalesforceCustomers | AttributesHubspotCustomers | AttributesZapierFeedback from any sourceJiraDeliveryLinearDeliveryUpload CSVsImport any customer-feedback survey from your chosen tools and map your fields to Sauce’s data.Slack channels and formsSync an entire channel or manually push any massage from any channel with options to define customer or product area.Loved by product“We transitioned our product management, design, success and support teams from ProductBoard to Sauce. Previously our teams were forced to manually review tag feedback which they never had time for, and our customer teams complained that their "feedback went to die." Now, Sauce AI fully automates our insights from Zendesk, Slack and Salesforce with no manual effort required, and we can finally close the loop on deals, churn and support issues.”“Sauce AI is helping our product teams turn sales and support conversations with our users into actionable feedback. It's saving us several hours each week by automatically analysing, sorting and categorising feedback, ensuring nothing falls through the gaps and providing invaluable insights into what our customers truly need.”“Before Sauce we lacked visibility over our top trending support issues and requests. Not only has Sauce unlocked this for our support and product teams, which is critical for successfully scaling our patient experience, but we can now make impact-focused decisions like - should our product team prioritise solving this customer problem? Or should our support teams continue responding to cases?”“We’ve been using Sauce AI for over 12 months now - it’s been so easy to use and has brought our product teams closer to our customer's needs. Love the focus on automated and accurate customer insights and trends without the usual admin overhead. Keep up the great work”Patrick Collins (Chief Product Officer)Secure Code WarriorAndrea Hoeg (Senior Product Manager)Heidi HealthEstelle Berton (Support Lead)EucalyptusBen Reynolds (Head of Product)Midnight HealthUnlock instant product clarity and impactConnect live feedback sources and CSV. Uncover your top and emerging product opportunities and blindspots, for every team.Request accessSOC2 Type 2GDPRSSO/SAMLTLS 1.2 EncryptionMagnify Signal.Sauce AICustomer insights. Revolutionised by AI.LinkedInSign UpLoginStatusHelp CentreTrust CentrePrivacyTerms© 2025 Sauce Corporation --- Sauce AISauce AIAI EngineProductUse CasesBlogRequest accessSauce Corporation – Privacy PolicySauce Corporation Pty Ltd ABN 86 657 862 809 (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our SaaS service to you (Services) or when otherwise interacting with you.The information we collectPersonal information: is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual who is identified or reasonably identifiable.The types of personal information we may collect about you include:your name;your contact details, including email address, address and/or number;your date of birth;your avatar and images of you;details of your employer;your credit card or other payment details (through our third party payment processor);your preferences and/or opinions;information you provide to us, including through feedback, customer surveys or otherwise;details of products and services we have provided to you and/or that you have enquired about, and our response to you;support requests submitted to us and our response to you;your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; andany other personal information requested by us and/or provided by you or a third party.Sensitive information: We do not actively request sensitive information about you. If at any time we need to collect sensitive information about you, unless otherwise permitted by law, we will first obtain your consent and we will only use it as required or authorised by law.How we collect personal informationWe collect personal information in a variety of ways, including:Directly: We collect personal information which you directly provide to us, including when you request our assistance via email, or over the telephone.Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone and in your online enquiries.From third parties: We collect personal information from third parties, such as your name, email, avatar and team name from Slack, or details of your use of our website from our analytics and cookie providers and marketing providers. See the “Cookies” section below for more detail on the use of cookies.Why we collect, hold, use and disclose personal informationPersonal information: We may collect, hold, use and disclose personal information for the following purposes:to enable you to access and use our Services, including to provide you with a login;to provide our Services to you;to enable you to access and use our associated applications;to contact and communicate with you about our Services, including in response to any support requests you lodge with us or other enquiries you make with us;for internal record keeping, administrative, invoicing and billing purposes;for analytics, market research and business development, including to operate and improve our Services, associated applications;for advertising and marketing, including to send you promotional information about our products and services and other information that we consider may be of interest to you;to comply with our legal obligations and resolve any disputes that we may have; andif otherwise required or authorised by law.Our disclosures of personal information to third partiesWe may disclose personal information to:third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation) IT service providers, data storage, web-hosting and server providers, email marketing providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;our employees, contractors and/or related entities;our existing or potential agents or business partners;anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights; andany other third parties as required or permitted by law, such as where we receive a subpoena.End user personal informationOur clients provide us with access to end user personal information to allow our clients’ access to our customer insight Services. The types of end user personal information that our clients provide us access to, and we may collect, include the details that you provide to our client directly or indirectly, through your use of their Services, associated applications and/or accounts from which you permit our customer to collect information.Overseas disclosureWhile we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia.Your rights and controlling your personal informationYour choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.Data deletion: Sauce will remove all customer-specific data, by customer request, within 30 days of a written request to support@sauce.app. If users of our platform archive the feature, we keep data for a reasonable period so as to allow those users to access the data. After that, we will take steps to delete any achieved features and data within those features.Data retention: Our retention policy and schedule ensure that we meet the ‘data minimization’ and ‘storage limitation’ principles and that personal information is stored, archived and destroyed securely, compliantly and ethically.Storage and securityWe are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.CookiesWe may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.We use the following cookies:Strictly necessary cookies. These are cookies that are required for the operation of our online Services. They include, for example, cookies that enable you to log into secure areas of our online Services, use a shopping cart or make use of online payment services.Analytical/performance cookies. These are cookies that allow us to recognise and count the number of visitors to our online Services and to see how visitors move around our online Services when they are using them. This helps us to improve the way our online Services work, for example, by ensuring that users find what they are looking for easily.Functionality cookies. These are used to recognise you when you return to our online Services. These cookies enable us to personalise our content for you and remember your preferences (for example, your choice of language or region).Targeting and advertising cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. [We may also share this information with third parties for this purpose.]Social media cookies. These cookies are used when you share information using a social media sharing button or “like” button on our websites or you link your account or engage with our content on or through a social media site. The social network will record that you have done this. This information may be linked to targeting/advertising activities.You can find more information about the individual cookies we use, their category, and the purposes for which we use them in the table below:CookieNameCategoryPurposeGoogleAnalyticsANONAnalytical/performance cookiesRecognize and count the number of visitors, track user movement to improve the functionality of online services.GoogleAnalyticsMUIDAnalytical/performance cookiesIdentifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.Clarity_clskAnalytical/performance cookiesUsed by MS Clarity to Connect multiple page views by a user into a single session recording.AmplitudeAMP_*Analytical/performance cookiesTracks details required for Amplitude event analytics. See moreGoogleAnalytics_gaAnalytical/performance cookiesGoogle Analytics cookie for tracking user interactions on sauce.app.Intercomintercom-id-[app_id]Functionality cookiesUnique anonymous identifier for Intercom.Intercomintercom-session-[app_id]Functionality cookiesAllows Intercom to keep track of user sessions.Intercomintercom-device-id-[app_id]Functionality cookiesUnique device identifier for Intercom.MS Clarity_clckFunctionality cookiesPersists the Clarity User ID and preferences, unique to that site is attributed to the same user ID.AWSAWSALBAPP-*Functionality cookiesApplication Load Balancer sticky session cookie for app.sauce.app.SaucesauceUSessionStrictly necessary cookies.Sauce user session information.Google1P_JARTargeting and advertising cookiesTo provide ad delivery or retargeting.We may, at any time and at our discretion, vary this Cookie Policy by publishing the amended Cookie Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Cookie Policy.Links to other websitesOur website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.AmendmentsWe may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.For any questions or notices, please contact us at:Sauce Corporation Pty Ltd (ABN 86 657 862 809)Email: security@sauce.appLast update: 17 May 2023Appendix 1: Additional rights and information for individuals located in the EU or UKUnder the GDPR individuals located in the EU and the UK have extra rights which apply to their personal information. Personal information under the GDPR is often referred to as personal data and is defined as information relating to an identified or identifiable natural person (individual). This Appendix 1 sets out the additional rights we give to individuals located in the EU and UK, as well as information on how we process the personal information of individuals located in the EU and UK. Please read the Privacy Policy above and this Appendix carefully and contact us at the details at the end of the Privacy Policy if you have any questions.What personal information is relevant?This Appendix applies to the personal information set out in the Privacy Policy above. This includes any Sensitive Information also listed in the Privacy Policy above which is known as ‘special categories of data’ under the GDPR.Purposes and legal bases for processingWe collect and process personal information about you only where we have legal bases for doing so under applicable laws. We have set out below, in a table format, a description of all the ways we plan to use your personal information, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal information for more than one lawful ground depending on the specific purpose for which we are using your data. Please reach out to us if you need further details about the specific legal ground, we are relying on to process your personal information where more than one ground has been set out in the table below.Purpose of use / disclosureType of DataLegal Basis for processingTo enable you to access and use our software, including to provide you with a login.Identity DataContact DataPerformance of a contract with youTo assess whether to take you on as a new client, including to perform anti-money laundering, anti-terrorism, sanction screening, fraud and other background checks on you.Identity DataContact DataBackground Verification DataPerformance of a contract with youTo comply with a legal obligationPublic interestLegitimate interests: ensuring we do not deal with proceeds of criminal activities or assist in any other unlawful or fraudulent activities for example terrorismTo do business with you, including to provide you with our services.Identity DataContact DataPerformance of a contract with youTo contact and communicate with you about our business, including in response to any support requests you lodge with us or other enquiries you make with us.Identity DataContact DataProfile DataPerformance of a contract with youTo contact and communicate with you about any enquiries you make with us via our website.Identity DataContact DataLegitimate interests: to ensure we provide the best client experience we can offer by answering all of your questionsFor internal record keeping, administrative, invoicing and billing purposes.Identity DataContact DataFinancial DataTransaction DataPerformance of a contract with youTo comply with a legal obligationLegitimate interests: to recover debts due to us and ensure we can notify you about changes to our terms of business and any other administrative pointsFor analytics, market research and business development, including to operate and improve our business, associated applications and associated social media platforms.Profile DataTechnical and Usage DataLegitimate interests: to keep our website updated and relevant, to develop our business, improve our business and to inform our marketing strategyFor advertising and marketing, including to send you promotional information about our events and experiences and information that we consider may be of interest to you.Identity DataContact DataTechnical and Usage DataProfile DataMarketing and Communications DataLegitimate interests: to develop and grow our businessTo run promotions, competitions and/or offer additional benefits to you.Identity DataContact DataProfile DataInteraction DataMarketing and Communications DataLegitimate interests: to facilitate engagement with our business and grow our businessIf you have applied for employment with us, to consider your employment application.Identity DataContact DataProfessional DataLegitimate interests: to consider your employment applicationTo comply with our legal obligations or if otherwise required or authorised by law.To comply with a legal obligationIf you have consented to our use of data about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your data because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer doing business with us. Further information about your rights is available below.SubprocessorsInformation about Subprocessors, including their functions and locations, is available here (as may be updated by Sauce from time to time) or such other website address as Sauce may provide to customer from time to time.Data TransfersThe privacy protections available in the countries to which we send data for the purposes listed above may be less comprehensive than what is offered in the country in which you initially provided the information. Where we transfer your personal information outside of the country where you are based, we will perform those transfers using appropriate safeguards in accordance with the requirements of applicable data protection laws and we will protect the transferred personal information in accordance with this Privacy Policy and Appendix 1. This includes:only transferring your personal information to countries that have been deemed by applicable data protection laws to provide an adequate level of protection for personal information; orincluding standard contractual clauses in our agreements with third parties that are overseas.Data retentionWe will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.Extra rights for EU and UK individualsYou may request details of the personal information that we hold about you and how we are process it (commonly known as a “data subject request”). You may also have a right in accordance with applicable data protection law to have your personal information rectified or deleted, to restrict our processing of that information, to object to decisions being made based on automated processing where the decision will produce a legal effect or a similarly significant effect on you, to stop unauthorised transfers of your personal information to a third party and, in some circumstances, to have personal information relating to you transferred to you or another organisation.If you are not happy with how we are processing your personal information, you have the right to make a complaint at any time to the relevant Data Protection Authority based on where you live. We would, however, appreciate the chance to deal with your concerns before you approach the Data Protection Authority, so please contact us in the first instance using the details set out above in our Privacy Policy above OR the details set out below. For any questions or notices, please contact us at: security@sauce.appSauce AICustomer insights. Revolutionised by AI.LinkedInSign UpLoginStatusHelp CentreTrust CentrePrivacyTerms© 2025 Sauce Corporation --- Sauce AISauce AIAI EngineProductUse CasesBlogRequest accessSauce Corporation Terms and Conditions1.Our DisclosuresOur complete terms and conditions are contained below, but some important points for you to know before you become a customer are set out below:We may amend these Terms, the features of the Platform at any time, by providing written notice to you;Your Subscription may be subject to a minimum term, as set out in your Account. Without limiting your rights under the Australian Consumer Law, if your Subscription is subject to a minimum term, you may only cancel your Subscription at the expiry of the minimum term;We will handle your personal information in accordance with our privacy policy, available at insert URL;To the maximum extent permitted by law, the Fees are non-refundable;You are responsible and liable for the actions of your Authorised Users; andOur liability under these Terms is limited to us repaying you the amount of the Fees paid by you to us in the 12 months preceding the event which gave rise to the liability, and we will not be liable for Consequential Loss, any loss that is a result of a Third Party Service, or any loss or corruption of data.Nothing in these terms limit your rights under the Australian Consumer Law.2.Introduction1.These terms and conditions (Terms) are entered into between Sauce Corporation Pty Ltd (ABN 86 657 862 809) (we, us or our) and you, together the Parties and each a Party.2.We provide a cloud-based, software as a service platform where product managers can input data and draw relevant insights to provide to their teams (Platform).3.In these Terms, you means the person or entity registered with us as an Account holder.4.If you are using the Platform on behalf of your employer or a business entity, you, in your individual capacity, represent and warrant that you are authorised to act on behalf of your employer or the business entity and to bind the entity and the entity’s personnel to these Terms.3.Acceptance and Platform Licence1.You accept these Terms by registering for an Account or as otherwise set out on the Platform.2.We may amend these Terms at any time, by providing written notice to you. By continuing to use the Platform after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you may terminate your Subscription in accordance with the Cancellation of Subscription clause.3.You may choose to integrate certain application programming interfaces (APIs) (including, without limitation, Zapier, Salesforce and AWS) as part of the Platform in order for information and data to analysed by our services. Your use of the APIs we provide may be subject to the relevant API Terms of Service.4.Subject to your compliance with these Terms, we grant you and your Authorised Users a personal, non-exclusive, royalty-free, revocable, worldwide, non-transferable licence to use our Platform in accordance with these Terms. All other uses are prohibited without our prior written consent.5.When using the Platform, you and your Authorised Users must not do or attempt to do anything that is unlawful or inappropriate, including:(a) anything that would constitute a breach of an individual's privacy (including uploading private or personal information without an individual's consent) or any other legal rights;(b) using the Platform to defame, harass, threaten, menace or offend any person, including using the Platform to send unsolicited electronic messages;(c) tampering with or modifying the Platform (including by transmitting viruses and using trojan horses);(d) using data mining, robots, screen scraping or similar data gathering and extraction tools on the Platform; or(e) facilitating or assisting a third party to do any of the above acts.4.Sauce Platform1.We agree to provide you and your Authorised Users with access to the Platform, the support services as detailed in this section, and any other services we agree to provide as set out in your Account.2.We agree to use our best endeavours to make the Platform available at all times. However, from time to time we may perform reasonable scheduled and emergency maintenance, and the Platform may be unavailable during the times we are performing such maintenance.3.Should you be unable to access the Platform, or should you have any other questions or issues impacting on your use and enjoyment of the Platform, you and your Authorised Users must place a request via email or our Platform support system. We will endeavour to respond to any support requests in a reasonable period.You acknowledge and agree that the Platform may be reliant on, or interface with third party systems that are not provided by us (for example, cloud storage providers, email clients, CRM systems, and internet providers) including the APIs (Third Party Services). To the maximum extent permitted by law, we shall have no Liability for any Third Party Services, or any unavailability of the Platform due to a failure of the Third Party Services.5.You acknowledge and agree that we may use artificial intelligence (AI) technology within the Platform. When using AI, we agree to ensure that any information inputted into the AI is not being used to train the AI model and to otherwise handle your information in accordance with our Privacy Policy, which is available on our website.6.You acknowledge and agree that data loss is an unavoidable risk when using any software. To the extent you input any data into the Platform, you agree to maintain a backup copy of any data you input into the Platform.7.To the maximum extent permitted by law, we shall have no Liability to you for any loss or corruption of data, or any scheduled or emergency maintenance that causes the Platform to be unavailable.5.Accounts1.You must register on the Platform and create an account (Account) to access the Platform’s features. Each Authorised User will require a login that is linked to your Account in order to access the Platform.2.You must provide basic information when registering for an Account including your business name, contact name and email address.3.All personal information you and your Authorised Users provide to us will be treated in accordance with our Privacy Policy.4.You agree to provide and maintain up to date information in your Account and to not share your Account password with any other person. Your Account is personal and you must not transfer or provide it to others with the exception of your Authorised Users.5.You are responsible for keeping your Account details and your username and password confidential and you will be liable for all activity on your Account, including purchases made using your Account details, and any activity from one of your Authorised Users. Each Authorised User is responsible for keeping their login details confidential. You agree to immediately notify us of any unauthorised use of your Account.6.When you create an Account, you must also select a subscription (Subscription). You may choose between different tiers of Subscription with different services and different subscription periods as set out on our Platform.6.Authorised Users1.If set out in your Account, you may be permitted to invite a number of users to the Platform, who will be permitted to access and use the Platform under your Account (Authorised Users). We agree to provide you with the number of Authorised Users as set out in your Account.2.The Authorised Users will have permission to access certain features of the Platform and your Account, as detailed in your Account and you may adjust these permission settings in your Account.3.You will ensure that each Authorised User complies with these Terms. You are responsible and liable for the acts or omissions of your Authorised Users.7.Subscription1.To create an Account, you must choose between a free trial or paid subscription tiers.Free Trial2.If you choose a free trial, the free trial period of your Subscription will last for the period specified in your Account. We determine free trial eligibility in our sole discretion and we may limit eligibility to prevent free trial abuse. We reserve the right to revoke the free trial and suspend your Account at any time in the event that we determine that you are not eligible. Free trials are only available for new Account holders. If you do not choose to sign up for a paid subscription at the end of the free trial period, your and your Authorised Users access to the Platform will finish at the end of the free trial.Paid Subscription3.If you choose a paid Subscription, you agree to pay the subscription fee set out on the Platform (Fees) by the date specified on the Platform (Payment Date) to access the Platform and benefit from your Subscription.4.If you sign up to a monthly paid Subscription, unless your Subscription is terminated in accordance with these Terms, your Subscription will roll over on an ongoing monthly basis, and you will be charged the same Fees on an ongoing monthly basis from the first Payment Date. Without limiting your rights under the Australian Consumer Law, you can cancel your Subscription at any time in accordance with the Cancellation of Subscription clause of these Terms but the cancellation will only have effect from expiry of the monthly period for which you have paid the Fees.5.If you sign up to an annual paid Subscription, unless your Subscription is terminated in accordance with these Terms, your Subscription will roll over on an ongoing annual basis. During the term of your Subscription, you will be charged the same Fees on an ongoing monthly basis from the first Payment Date. Without limiting your rights under the Australian Consumer Law, you can cancel your Subscription at any time in accordance with the Cancellation of Subscription clause of these Terms but the cancellation will only have effect from expiry of the annual period for which you have made a commitment to.6.The payment methods we offer for the Fees are set out on the Platform. We may offer payment through a third-party provider, Stripe. You acknowledge and agree that we have no control over the actions of the third-party provider, and your use of the third-party payment method may be subject to additional terms and conditions.7.You must not pay, or attempt to pay, the Fees by fraudulent or unlawful means. If you make a payment by debit card or credit card, you warrant that you are authorised to use the debit card or credit card to make the payment.8.You agree that we may set-off or deduct from any monies payable to you under these Terms, any amounts which are payable by you to us (whether under these Terms or otherwise).9.We do not store any credit card details, and all payment information is collected and stored through our third-party payment processor.10.We may allow you to pay the Fees by invoice in which case the payment terms will be as agreed by the Parties in writing and as set out in the invoice.11.Changes to your Subscription: If you wish to change your Subscription (for example, by upgrading to a different Subscription tier, or varying the number of Authorised Users associated with your Account), you must provide notice to us via email that you wish to vary your Subscription at least 48 hours before the next Payment Date. If you vary your Subscription and the Fees increase, we agree to provide you with access to the additional Subscription features, and the increased Fees will apply on the next Payment Date.12.To the extent permitted by law, the Fees are non-refundable and non-cancellable once paid.13.We may need to change what is available as part of your Subscription (for example, the inclusions, exclusions, updated features) from time to time. If we change what is available as part of your Subscription, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the changes to your Subscription. If the changes substantially and adversely affect your enjoyment of the Subscription, you may cancel your Subscription in accordance with the ‘Cancellation of Subscription’ clause.14.We may need to change the Fees from time to time. If we change the Fees, we will provide you with 30 days’ notice of the change. After 30 days, we will apply the updated Fee to your Subscription. If the updated Fee is not acceptable to you, you may cancel your Subscription in accordance with the ‘Cancellation of Subscription’ clause.8.Your Obligations and Representations1.You agree:(a) to comply with these Terms and all applicable Laws;(b) to provide all assistance, information, documentation, access, facilities and other things reasonably necessary to enable us to comply with our obligations under these Terms or at Law;(c) to ensure all information provided to us is kept up-to-date and the email address you provide is valid and regularly checked;(d) to make any changes to your Systems, such as System upgrades, that may be required to support the operation of the Platform;(e) to ensure that any Systems used in connection with the Platform have all the necessary approvals and comply with all Laws;(f) that you have reviewed and understand these Terms (including our Privacy Policy), and that you (and your Authorised Users) will use the Platform in accordance with these Terms;(g) to notify us of any breach or suspected breach of these Terms by you (or an Authorised User), within 48 hours of becoming aware or any such breach or suspected breach; and(h) that you are responsible for all Authorised Users and other users within your organisation or within your control using the Platform, including your Personnel.2.You acknowledge and agree that:(a) the Platform is provided to you and your Authorised Users, solely for you and your Authorised Users’ benefit and you will not (or you will not attempt to) disclose, or provide access to, the Platform to third parties without our prior written consent from us;(b) any information, advice, material, work and services (including the Platform) provided by us under this Agreement does not constitute legal, financial, merger, due diligence or risk management advice;(c) you will be responsible for the use of any part of the Platform by your Authorised Users and any other person you provide with access to the Platform, and you must ensure that no person uses any part of the Platform:i. to break any Law or infringe any person’s rights (including Intellectual Property Rights);ii. to transmit, publish or communicate material that is defamatory, offensive, abusive, indecent, menacing or unwanted; oriii. in any way that damages, interferes with or interrupts the supply of the Platform; and(d) you will not alter or modify the Platform in any way that is not contemplated by the purposes of the Platform.9.Warranties1.You represent, warrant and agree that:(a) you will not use our Platform, including Our Intellectual Property, in any way that competes with our business;(b) there are no legal restrictions preventing you from entering into these Terms;(c) all information and documentation that you provide to us in connection with these Terms is true, correct and complete; and(d) you have not relied on any representations or warranties made by us in relation to the Platform (including as to whether the Platform is or will be fit or suitable for your particular purposes), unless expressly stipulated in these Terms.2.To the maximum extent permitted by law and subject to our obligations under the Australian Consumer Law, we do not make any representations or warranties in relation to the Platform unless expressly included in these Terms, including (without limitation):(a) whether the Platform is or will be fit or suitable for your particular purposes;(b) the Platform is complete, accurate, reliable, up-to-date and suitable for any particular purpose;(c) that access to the Platform will be uninterrupted, error-free or free from viruses; or(d) the Platform will be secure.3.We exclude all express and implied warranties, and all material, work and the Platform are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis. Your use of the Platform is at your own risk.10.Our Intellectual Property1.You acknowledge and agree that any Intellectual Property or content (including copyright and trademarks) available on the Platform, the Platform itself, and any algorithms or machine learning models used on the Platform (Our Intellectual Property) will at all times vest, or remain vested, in us.2.We authorise you to use Our Intellectual Property solely for your limited commercial use. You must not exploit Our Intellectual Property for any other purpose, nor allow, aid or facilitate such use by any third party. Use must be limited to Authorised Users on devices that are controlled or approved by you.3.You must not, without our prior written consent:(a) copy, in whole or in part, any of Our Intellectual Property;(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any of Our Intellectual Property to any third party; or(c) breach any intellectual property rights connected with the Platform, including (without limitation) altering or modifying any of Our Intellectual Property, downloading Our Intellectual Property, causing any of Our Intellectual Property to be framed or embedded in another website, or creating derivative works from any of Our Intellectual Property.4.This clause will survive the termination or expiry of your Subscription.11.Your Data1.You own all data, information or content you and your Authorised Users upload into the Platform (Your Data).2.You grant us a limited licence to copy, transmit, store, backup and/or otherwise access or use Your Data to:(a) communicate with you (including to send you information we believe may be of interest to you);(b) supply the Platform to you and otherwise perform our obligations under these Terms;(c) diagnose problems with the Platform;(d) enhance and otherwise modify the Platform;(e) perform Analytics;(f) develop other services, provided we de-identify Your Data; and(g) as reasonably required to perform our obligations under these Terms.3.You agree that you are solely responsible for all of Your Data that you and your Authorised Users make available on or through the Platform. You represent and warrant that:(a) you are either the sole and exclusive owner of Your Data or you have all rights, licences, consents and releases that are necessary to grant to us the rights in Your Data (as contemplated by these Terms); and(b) neither Your Data nor the posting, uploading, publication, submission or transmission of Your Data or our use of Your Data on, through or by means of our Platform will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.4.You acknowledge and agree that we may monitor, analyse and compile statistical and performance information based on and/or related to your use of the Platform, in an aggregated and anonymised format (Analytics). You acknowledge and agree that we own all rights in the Analytics, and that we may use the Analytics for our own internal business purposes, provided that the Analytics do not contain any identifying information.5.We do not endorse or approve, and are not responsible for, any of Your Data.6.You acknowledge and agree that the Platform and the integrity and accuracy of the services is reliant on the accuracy and completeness of Your Data, and the provision by you of Your Data that is inaccurate or incomplete may affect the use, output and operation of the Platform.7.This clause will survive the termination or expiry of your Subscription.12.Privacy1.For the purposes of this clause, Personal Information and Sensitive Information have the meanings given in the Privacy Act 1988 (Cth), and also include any similar terms as defined in any other privacy law applicable to you.2.You must, and must ensure that your Authorised Users, at all times comply with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any privacy or anti-spam Laws applicable to you in respect of all Personal Information collected, used, stored or otherwise dealt with under or in connection with this Agreement (Privacy Laws).3.Without limiting this clause 12, you must ensure that:(a) you have collected, used, stored and otherwise dealt with Your Data in accordance with all Privacy Laws; and(b) we are capable of using, storing and otherwise dealing with Your Data, in the manner contemplated by this Agreement, without infringing any third-party rights or violating any Privacy Laws.4.Without limiting this clause 12, you agree to only disclose Your Data, to the extent it contains Personal Information if:(a) you are authorised by Privacy Laws to collect the Personal Information and to use or disclose it in the manner required by this Agreement;(b) you have informed the individual to whom the Personal Information relates, that it might be necessary to disclose the Personal Information to third parties; and(c) where any Personal Information is Sensitive Information, you have obtained the specific consent to that disclosure from the individual to whom the Sensitive Information relates.5.We agree to handle any Personal Information you provide to us, solely for the purpose of performing our obligations under this Agreement, and in accordance with any applicable Laws and our Privacy Policy.6.This clause will survive the termination or expiry of these Terms.13.Australian Consumer Law1.Certain legislation, including the Australian Consumer Law (ACL) in the Competition and Consumer Act 2010 (Cth), and similar consumer protection laws and regulations, may confer you with rights, warranties, guarantees and remedies relating to the provision of the Platform by us to you which cannot be excluded, restricted or modified (Consumer Law Rights).2.If the ACL applies to you as a consumer, nothing in these Terms excludes your Consumer Law Rights as a consumer under the ACL. You agree that our Liability for the Platform provided to an entity defined as a consumer under the ACL is governed solely by the ACL and these Terms.3.Subject to your Consumer Law Rights, we exclude all express and implied warranties, and all material, work and services (including the Platform) are provided to you without warranties of any kind, either express or implied, whether in statute, at law or on any other basis.4.This clause will survive the termination or expiry of your Subscription.14.Exclusions to Liability1.To the maximum extent permitted by law, we will not be liable for, and you waive and release us from and against, any Liability caused or contributed to by, arising from or connected with:(a) any interruptions or downtime to the Platform as a result of any scheduled or emergency maintenance to the Platform;(b) your Computing Environment;(c) you or your Authorised Users acts or omissions;(d) any use or application of the Platform by a person or entity other than you, or other than as reasonably contemplated by this Agreement;(e) any works, services, goods, materials or items which do not form part of the Platform (as expressed in these Terms), or which have not been provided by us; (f) any Third-Party Services; and/or(g) any event outside of our reasonable control (including a Force Majeure Event, and a fault, defect, error or omission in the Computing Environment or Your Data).15.Limitation of Liability1.Despite anything to the contrary, to the maximum extent permitted by law:(a) you agree to indemnify us for any Liability we incur due to your breach of the Acceptance and Platform Licence clause and the Intellectual Property clause of these Terms;(b) neither Party will be liable for Consequential Loss;(c) each Party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the acts or omissions of the other Party or any of that Party’s personnel (including a Party’s Authorised Users), including any failure by that Party to mitigate its losses; and(d) our aggregate liability for any Liability arising from or in connection with these Terms will not exceed the total Fees actually paid by you under these Terms during the 12 month period immediately prior to the event giving rise to the Liability.2.This clause will survive the termination or expiry of your Subscription.16.Termination1.Cancellation of Subscription: You may request to cancel your Subscription at any time by notifying us via email. You may not cancel your Subscription until the expiry of the minimum period as set out in your Account. Your cancellation will take effect from the next Payment Date or at end of the minimum period, depending on the type of Subscription agreed by you and set out in your Account on the Platform. If you cancel your Subscription because we have changed the Subscription inclusions and the change has a substantial and adverse impact on you, or we have changed the Fees, then the termination of the Subscription will be immediate, and we will refund you for any Fees that you have paid upfront but have not been used on a pro-rata basis. Should you cancel your Subscription with us, you will continue to have an Account with us, should you seek to reactivate your Subscription in the future.2.We may terminate your Subscription at any time by giving 30 days’ written notice to you (Termination for Convenience).3.A Subscription will terminate immediately upon written notice by a Party (Non-Defaulting Party) if:(a) the other Party (Defaulting Party) breaches a material term of these Terms and that breach has not been remedied within 10 Business Days of the Defaulting Party being notified of the breach by the Non-Defaulting Party; or(b) the Defaulting Party is unable to pay its debts as they fall due.4.Should we suspect that you are in breach of these Terms, we may suspend your access to the Platform while we investigate the suspected breach.5.Upon expiry or termination of your Subscription:(a) we will remove your access to the Platform;(b) you agree that other than where termination is due to our Termination for Convenience or our breach of these Terms, and to the maximum extent permitted by law, any payments made by you to us (including any Fees) are not refundable to you;(c) where we terminate your Subscription for any reason other than a Termination for Convenience, you also agree to pay us our reasonable additional costs directly arising from such termination.6.Where termination is due to our Termination for Convenience or our breach of these Terms, we agree to refund you for any prepaid unused Fees on a pro-rata basis.7.Termination of a Subscription will not affect any rights or liabilities that a Party has accrued under these Terms.8.This clause will survive the termination or expiry of your Subscription.17.General1.Assignment: Subject to the below clause, a Party must not assign or deal with the whole or any part of its rights or obligations under these Terms without the prior written consent of the other Party (such consent is not to be unreasonably withheld).2.Assignment of Debt: You agree that we may assign or transfer any debt owed by you to us, arising under or in connection with these Terms, to a debt collector, debt collection agency, or other third party.3.Disputes: A Party may not commence court proceedings relating to a dispute without first meeting with the other Party to seek (in good faith) to resolve the dispute, failing which the Parties agree to engage a mediator to attempt to resolve the dispute. The costs of the mediation will be shared equally between the Parties. Nothing in this clause will operate to prevent a Party from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.4.Entire Terms: Subject to your Consumer Law Rights, these Terms contain the entire understanding between the Parties and the Parties agree that no representation or statement has been made to, or relied upon by, either of the Parties, except as expressly stipulated in these Terms, and these Terms supersedes all previous discussions, communications, negotiations, understandings, representations, warranties, commitments and agreements, in respect of its subject matter.5.Force Majeure: To the maximum extent permitted by law, we shall have no Liability for any event or circumstance outside of our reasonable control.6.Governing law: These Terms are governed by the laws of New South Wales. Each Party irrevocably and unconditionally submits to the exclusive jurisdiction of the courts operating in New South Wales and any courts entitled to hear appeals from those courts and waives any right to object to proceedings being brought in those courts.7.Notices: Any notice given under these Terms must be in writing addressed to us at the details set out below or to you at the details provided in your Account. Any notice may be sent by standard post or email, and will be deemed to have been served on the expiry of 48 hours in the case of post, or at the time of transmission in the case of transmission by email.8.Publicity: You agree that we may advertise or publicise the fact that you are a user of our Platform, including on our website or in our promotional material.9.Severance: If a provision of these Terms is held to be void, invalid, illegal or unenforceable, that provision is to be read down as narrowly as necessary to allow it to be valid or enforceable, failing which, that provision (or that part of that provision) will be severed from these Terms without affecting the validity or enforceability of the remainder of that provision or the other provisions in these Terms.10.Third party sites: The Platform may contain links to websites operated by third parties. Unless we tell you otherwise, we do not control, endorse or approve, and are not responsible for, the content on those websites. We recommend that you make your own investigations with respect to the suitability of those websites. If you purchase goods or services from a third party website linked from the Platform, such third party provides the goods and services to you, not us.18.Definitions1.Computing Environment means your computing environment including all hardware, software, information technology and telecommunications services and Systems.2.Consequential Loss includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.3.Force Majeure Event means any event or circumstance which is beyond a Party’s reasonable control including but not limited to, acts of God including fire, hurricane, typhoon, earthquake, landslide, tsunami, mudslide or other catastrophic natural disaster, civil riot, civil rebellion, revolution, terrorism, insurrection, militarily usurped power, act of sabotage, act of a public enemy, war (whether declared or not) or other like hostilities, ionising radiation, contamination by radioactivity, nuclear, chemical or biological contamination, any widespread illness, quarantine or government sanctioned ordinance or shutdown, pandemic (including COVID-19 and any variations or mutations to this disease or illness) or epidemic.4.Intellectual Property means any domain names, know-how, inventions, processes, trade secrets or confidential information; or circuit layouts, software, computer programs, databases or source codes, including any application, or right to apply, for registration of, and any improvements, enhancements or modifications of, the foregoing.5.Laws means all applicable laws, regulations, codes, guidelines, policies, protocols, consents, approvals, permits and licences, and any requirements or directions given by any government or similar authority with the power to bind or impose obligations on the relevant Party in connection with this Agreement or the provision of the Platform.6.Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or a party to these Terms or otherwise.7.Personnel means, in respect of a Party, any of its employees, consultants, suppliers, subcontractors or agents, but in respect of you, does not include us.8.System means all hardware, software, networks, telecommunications and other IT systems used by a Party from time to time, including a network.For any questions or notices, please contact us at:Sauce Corporation Pty Ltd (ABN 86 657 862 809)Email: security@sauce.appLast update: 2 Aug 2023Sauce AICustomer insights. 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