Pivony

Know What Your Customers Feel and Why They Stay or LeaveAnalyze millions of conversations in minutes and surface the "why" behind churn, loyalty, and NPS, so your team acts faster. Observe the competition and gain new strategies.See a Live DemoSuccess StoriesProductsVoice of Customer AnalyticsAnalyze customer feedback across all channelsLiveboardsReal-time dashboards and insightsThe Agentic AIAI-powered customer journey automationUse Consumer Opinions To Drive Growth📊Create your VoC dashboard in minutesconnect reviews, calls, chats, surveys or upload files.🤖Get instant AI insightsthemes, emotions, and root causes of churn & loyalty.🎯Receive prioritized, strategic actionswith expected impact on retention/NPS.🔗Sync tasks to Jira/Asana/Trelloto track fixes and measure lift automatically.Your DX Score—And How It Stacks UpEstimate your score from millions of real opinions. Understand the drivers, not just the number.85DX Score📊Compare with category leaders🔍Find the issues hurting churn & NPS most🎯Get a ranked "Next Best Actions" list🔗Sync to Jira/Asana and measure resultsBenchmark Your BrandCX leaders choose Pivony to close the Empathy Gap"We believe that our partnership with Pivony provides significant gains for our company in creating happy customers. We listen closely to our customers and focus on empathizing with them."Hande Kozlu GültakanHead of Customer Experience, VodafonePrivate + Public Data StreamsNo-code. Start instantly to capture actionable insights.See BenefitsSee FeaturesThe Agentic AI for Customer JourneysPivony steps in at the right moment of the customer journey: Reaching out, understanding the experience, and triggering the right next action.More DetailsReaching outAutomated customer engagement at the right momentsUnderstanding the experienceDeep insights into customer journeys and interactionsTriggering the right actionProactive responses that drive customer satisfactionLiveboard by PivonyAI generated summaries, highlights, brainstorming ideas and more. This will transform the way how the entire organization takes care of its customers.How it worksDiscover the use casesCompetitive IntelligenceAnalyze competitor strategies and market positioningCustomer Experience AnalyticsDeep insights into customer satisfaction and pain pointsBrand Reputation AnalysisMonitor and manage your brand's online reputationCampaign StrategyData-driven campaign planning and optimizationBenefit from All Platform Features with a Yearly MembershipMaximize the impact of consumer data by getting insights through self-service platform.Use Customers Data To Drive GrowthCreate a dashboard with preferred data sourceSee overview of your analyzed data. Ensure data continuity with dynamic dashboards.Detect Trends & Observe Anomalies With TopicsDiscover AI generated topicsExplore key trends of your industry. Create custom topics with your own rules.Establish team KPIs from multi-channel customer feedbackTrack performance trends. Receive anomaly alerts.Create teams and share insights, dashboards, KPIsFully adjustable Team KPI view for every team. Manage teams, accounts and quotas dynamically.AI-generated root-cause analysis and recommendationsIntegrated with task management systems. Track trends and see how many people may be affected.Specify which keywords, products or brand you would like to analyzeAnalyze internal data without requiring any integration. Analyze continuously expanding internal data with API-based integration.Integrations To Drive ValueLearn about the different third party applications that can integrate directly with PivonyExplore IntegrationsJiraAsanaTrelloSlackSalesforceZendeskOur latest articles and reportsGuides, Tutorials and Articles and more...Turning curious shoppers into confident buyers in the age of AITurning curious shoppers into confident buyers in the age of AILearn More →A Practical Roadmap: From Customer Feedback to Root Cause Analysis (RCA)A Practical Roadmap: From Customer Feedback to Root Cause Analysis (RCA)Learn More →Fresh NewsWhat happens at Pivony?Pivony Featured in SEO Vendor's Analysis on How AI Agents Are Transforming SEORead More →A Milestone in Pivony's Collaboration with Turkish Airlines and Turkish CargoRead More →Discover how Pivony can support you!Set up a meeting to begin.Request a DemoSubscribe to join our newsletter to get Pivony's Brand insightsSubscribe --- About PivonyPivony is a leading Voice of Customer Analytics platform that helps businesses understand their customers better through advanced AI-powered insights.Our MissionWe believe that understanding customer sentiment and feedback is crucial for business success. Our platform analyzes millions of conversations to surface the "why" behind churn, loyalty, and NPS, enabling teams to act faster and make data-driven decisions.What We DoAnalyze customer feedback across all channelsProvide real-time insights and dashboardsUse AI to identify trends and root causesHelp teams prioritize actions based on impactIntegrate with popular task management toolsOur ValuesCustomer-CentricWe put customers at the heart of everything we doInnovationWe leverage cutting-edge AI and technologyTransparencyWe believe in clear, actionable insights --- Contact SalesFill out the form below and our sales team will get back to you shortly.First Name *Last Name *Email *Phone *Company *Job TitleMessageSubmitBy submitting this form, you agree to our Privacy Policy and Terms of Service. --- Take your customer experience to the topWe work with a handful of the leading companies. Here are a few examples of our partners and how their business actually uses Pivony on a daily basis.Find out how Vodafone offers the best customer experience by understanding customer motivations with the help of Pivony.Read moreConvert customer signals into prioritized tasks. Automatically.View All Use CasesOur ClientsHear what our lovely clients say!Don't take our word for it, take theirs. Discover how Pivony has helped tens of marketing professionals."The most useful in-depth insight analysis tool I've ever used. I can collect what people think about a product, brand, or service from many different channels concisely and report them as negative, positive, or neutral. It helps me decide what to focus on in my creative, content, and marketing strategy."Selin ErginVP of Data&Insights at Youthworks"If you don't get your segmentation right it can cost you dearly and you will scratch your head endlessly figuring out why your audience doesn't respond to your shiny new website and product."Linda McDonaldHead of Marketing, Marketing AgencyStart Your Journey