klink.cloud

Trusted by 200+ Top Global Brands around the world Automatically connect customers with the right agentsAuto-assign conversations to the right team member using keywords, customer type, and more. Speed up responses and streamline workflows with smart automation.Automatically starts the workflow as soon as a customer messagesRoutes conversations based on customer profile details like language or VIP status.Tags conversations for special handling, ensuring quick responses for high-value customersSaves time by directing messages to the right agent instantly, boosting team efficiency.Manage .. Record .. Track, Every ConversationsCentralize conversations, auto-record every call, and track team performance - all in one powerful platform.‍Try for FREENo credit card requiredSign up Now!Automate and Scale your customer conversations with AI-AgentsTry for FREEConnect Everything - Work SmarterFrom WhatsApp and Messenger to Gmail, Shopify, and more - klink.cloud integrates with the apps you already use to keep every conversation flowing and your business growing.5xIncrease in productive2xIncrease in customer satisfaction2xIncrease in customer relationship99%UptimeWhy choose klink.cloudfor your business?Bringing All Your Customer Conversations TogetherCase ManagementTracks every customer interactions across all channels with first response time, SLA, business hours, resolution time, waiting time, sentiment, CSAT, tags, custom fields, and more — all unified under a single customer profile.Virtual Number or Connect your SIP TrunksGet virtual phone numbers worldwide or easily connect your own number or SIP trunk with klink.cloud’s flexible BYOC optionReal-time Analytics & ReportsTrack everything in one place with klink.cloud’s real-time analytics dashboard — giving you instant insights into customer interactions, agent performance, and operational metrics across all channels.Unified InboxTired of jumping between apps to reply to customers? With klink.cloud’s Unified Inbox, you can view and respond to every message—whether it’s a phone call, WhatsApp, Facebook, Telegram, email, or live chat—all in one unified dashboard.Works with the Tools You Already UseEasily connect klink.cloud with your favorite apps — from CRMs to helpdesks to billing systems.What Our Customers Are SayingHorizon SolutionsSince adopting klink.cloud, we’ve seen a massive improvement in our response times. Our customers are happier, and our agents are more efficient than ever.Sarah LeeHead of Contact Center, Horizon SolutionsWhat Our Customers Are SayingMPG BPOklink.cloud has made a huge difference for our contact center! Our agents can easily manage conversations across different channels, helping us respond faster and keep our clients happy. We’ve seen big improvements in both productivity and customer satisfaction since we started using itJames CarterOperations ManagerWhat Our Customers Are Saying --- Pricing PlansAutomate 80% of Customer Support with AI-First CX PlatformAnnually (-20%)Monthly USD THB EUR SGD MYR Monthly Resolved Conversations💬 What Is a Resolved Conversation?A Resolved Conversation is one complete customer interaction — from the first message to the final resolution — handled by your Human or AI Agent through klink.cloud.It counts once per customer session, no matter how many messages are exchanged or which channel is used (WhatsApp, LINE, Facebook Messenger, Email, Live Chat, etc.).Each conversation gets a unique Case Number (like a ticket ID) and is fully trackable in your Inbox and CX Log.Our outcome-based pricing ensures you only pay for conversations that are successfully resolved, aligning cost with real customer value and CX team1k resolved conversations/mo – $892k resolved conversations/mo – $1763k resolved conversations/mo – $2654k resolved conversations/mo – $3535k resolved conversations/mo – $4416k resolved conversations/mo – $5297k resolved conversations/mo – $6178k resolved conversations/mo – $7069k resolved conversations/mo – $79410k resolved conversations/mo – $87315k resolved conversations/mo – $1,31020k resolved conversations/mo – $1,72825k resolved conversations/mo – $2,16030k resolved conversations/mo – $2,56535k resolved conversations/mo – $2,99340k resolved conversations/mo – $3,42045k resolved conversations/mo – $3,84850k resolved conversations/mo – $4,005 Calculate savings →Pay As You Go↳ Includes Kai AI AgentIdeal for individuals and small teams$0.2/per resolvedconversationUnlimited UsersUnlimited Messaging Channels (WhatsApp, Emails, Live Chat, Facebook, LINE, Instagram, Telegram etc)Customizable Prompt, Tone & LanguagesTry for FreeGrowthMost Popular↳ Includes Kai AI AgentFor growing teams needing a advance features.$89/monthAll essential features, plus;SLA, Queue & Workflow AutomationAction APIs & MCP ToolsWebhook & External Apps IntegrationsOnboarding & Priority SupportGet StartedEnterprise↳ Includes Kai AI AgentCustom solutions for large organisations.CustomEverything in GrowthEnterprise-grade securityCustomize Workflows & Fine-tuning AIDedicated Onboarding & Success TeamVolume-based DiscountPrivate Cloud/On-Premise Deployment OptionsSchedule DemoStarterFor small teams managing sales and support operations$0.2/user/mo$0.2 for 1 agent seatsSign UpEverything from Free PlanCRM Contacts - 10,000Connect up to 4 Channels1 Virtual Phone NumberOutbound CallInbound CallSMS ChannelCall NotesCall TagsCall RecordingsCustom Case TrackingDashboard & ReportsSee MoreSee LessGrowthPopularFor growing teams handling high volumes of sales and support$89/user/mo$89 for 1 agent seatsSign UpEverything from Starter PlanUnlimited CRM ContactsConnect up to 8 Channels1 Virtual Phone NumberOutbound CallInbound CallUnlimited Call RecordingsCustom Business HoursMulti-Level SLAWorkflow AutomationsIVR & Rules-based RoutingCustom Wrap-up FormReal-time DashboardPerformance Tracking & ReportsSee MoreSee LessEnterprise For Big Companies with advanced workflows & API IntegrationsCustomContact SalesEverything from Growth PlanCustom API IntegrationsSalesforce, Hubspot & CRM IntegrationsAdvanced Telephony (IVR, Queue, Dedicated Telephony Panel)Ecommerce Integration (Shopee, Lazada, Shopify)SSO AuthenticationWebhook APIsCustom OnboardingGuarantee SLADedicated Key Account SupportSee MoreSee LessCompare our plans and featuresSimple, transparent pricing that grows with you. Try any plan free for 30 days.Key FeaturesPay As You GoFree 14 day trialGrowthFree 14 day trialEnterpriseContact SalesConnected ChannelsUnlimitedUnlimitedUnlimitedFacebook MessengerFacebook FeedsAssign and manage Facebook comments within unified inboxInstagram ChannelLINE Official AccountTelegram BusinessViber for BusinessAdd-onAdd-onWhatsApp Official Business API (Meta)$45/number $45/numberWhatsApp Mobile (QR Scan)LazadaShopeeSMS , MMSAdd-onAdd-onVirtual Phone NumberAdd-onCustom SIP Trunk (BYOC)EmailLive Chat WidgetKey FeaturesUnified Team InboxManage live chat, social media & messaging channels efficientlyOutbound / Inbound Calling ⓘCloud telephony dialer for seamless sales and support team operations300 Outbound MinutesDomestic Calling Only1,000 Outbound MinutesDomestic Calling OnlyVirtual Phone NumberLandline / Mobile / Toll-Free Number for your business1 Local Number (US/CA) Others - Add-on1 Local Number (US/CA) Others - Add-onAdd-onSMS ChannelSend / Receive SMS, MMSAdd-onAdd-onUnlimitedCase ManagementAutomate case tracking between your agents and customers.CRM ContactsStore and manage customer contact information with customized data fieldsUnlimitedUnlimitedReports & AnalyticsAccess detailed analytics reports and dashboards for actionable insightsMulti-Level SLA SetupConfigure SLA rules based on customer profiles or conditions for superior service.Workflow AutomationAutomate conversation routing based on keywords, business hours, and more.Multi-Level Business HoursSet up and manage multiple business hours and holidays with ease.Post Call/Chat Wrap-Up FormCollect and organize data entry, dispositions, notes, tags, and more post-interactionCall Recordings & Cloud StorageSecure cloud storage to save call recordings, chat history, attachments, photos, videos, and more10GBUnlimitedCustom API IntegrationsSeamlessly integrate custom APIs for enhanced functionality.CRM & ERP IntegrationsConnect with Salesforce, HubSpot, SAP, and other third-party integrationsSSO AuthenticationSecure access with Single Sign-On (SSO) authentication.Onboarding & Dedicated SupportCustom Onboarding, User Training & 24/7 SupportUnified InboxShared InboxConsolidate all customer interactions from various channels into a single, organized inbox, enhancing efficiency and collaboration.Chat AssignmentsAutomatically or manually assign chat conversations to the most suitable agents based on expertise and availability, optimizing workload distributionAuto Case LoggingAutomatically log and create cases for every interaction, ensuring no customer inquiry is missed, improving team productivity, reducing customer waiting times, and minimizing abandonment ratesTagsCategorize and organize conversations with custom tags, making it easy to prioritize and manage high volumes of inquiriesNotesAdd internal notes to conversations for seamless collaboration and context-sharing among team members, improving issue resolutionTrack Handle TimeMonitor the time taken to handle each conversation, helping to identify bottlenecks and optimize agent performanceTrack First Response TimeMeasure the time taken to respond to a customer’s initial inquiry, ensuring timely engagement and improving customer satisfaction.Track Resolution TimeTrack the duration from the initial contact to the resolution of an issue, providing insights into efficiency and effectiveness.Quick Response TemplatesUse pre-crafted response templates for common inquiries to ensure consistent, fast, and professional communicationSmart Filters and SearchAdvanced filters and search capabilities to quickly locate and manage specific conversations in high-volume environments.Custom Tags and LabelsCreate and apply custom tags and labels to organize and categorize conversations according to your specific needs and workflowsChat Wrap-Up FormUtilize wrap-up forms post-chat to collect essential data, notes, and dispositions, ensuring all necessary information is captured and organizedTelephonyVirtual Phone NumberObtain virtual phone numbers to establish a local presence in multiple regions without the need for physical officesAdd-onAdd-onConcurrent CallsSupport for handling multiple simultaneous calls, ensuring customers experience minimal wait times10 ConcurrentUnlimitedOutbound CallingEnable your sales and support teams to make outbound calls to customers and prospects, boosting outreach and engagementInbound CallingEfficiently manage incoming calls with intelligent routing to ensure they reach the right agents quicklyCall TransferSeamlessly transfer calls between agents or departments to provide customers with the most appropriate assistanceCall RecordingsRecord and store call conversations for quality assurance, training, and legal compliance purposesCall QueuingOrganize incoming calls into a queue to be answered in the order they are received, improving customer satisfactionMulti-Level IVRImplement multi-level Interactive Voice Response (IVR) systems to automate call routing and provide self-service options to callersCall NotesAllow agents to add notes during or after calls to capture important details and context for future referenceCall TagsCategorize and label calls with custom tags for easy organization and retrieval, enhancing call managementDispositionUtilize call dispositions to categorize the outcomes of calls, aiding in reporting and follow-up actionsPost-call Wrap Up FormPrompt agents to fill out wrap-up forms after each call to ensure all relevant information is documented and organizedAdvanced Call RoutingRoute calls based on advanced criteria such as agent skills, caller history, and predefined rules to optimize call handlingBusiness HourDefine and manage business hours to control call routing and agent availability, ensuring calls are handled appropriatelyQueue Call BackOffer customers the option to receive a call back instead of waiting on hold, improving their experience and satisfactionBranded Music On HoldCustomize the hold experience with branded music or messages, keeping customers engaged while they waitQueue / Ring Agent GroupOrganize agents into groups for efficient call distribution and management, ensuring calls are routed to the best available agentsCall MonitoringMonitor live calls in real-time for quality assurance and training purposes, helping agents improve their performanceCall WhisperingProvide discreet assistance to agents during live calls without the customer being aware, enhancing support qualityQueue WallboardA real-time dashboard that provides a comprehensive view of call queues, agent performance, and key metrics to optimize call center operations. Monitor active calls, wait times, and agent status to ensure efficient queue management Dedicated Telephony Admin PanelManage all telephony settings, features, and configurations from a dedicated admin panel, giving you complete control over your telephony systemTicket ManagementLevel 2 Ticket ManagementEfficiently track, manage, and resolve Level 2 customer tickets from a centralized systemTicket PrioritizationSet priorities for Level 2 tickets to ensure timely resolution of high-importance issuesTicket RoutingAssign Level 2 tickets to the appropriate agents based on predefined rules.Customizable Ticket FieldsCustomize ticket fields to capture all necessary information for Level 2 support needs.Multi-Channel TicketingConvert customer inquiries from various channels (email, chat, phone, social media) into Level 2 ticketsTicket Tags and CategoriesOrganize Level 2 tickets with tags and categories for easy searching and filteringCollaborative TicketingEnable multiple agents to collaborate on resolving complex Level 2 ticketsInternal Notes / CommentsAdd private notes to Level 2 tickets for internal team collaboration.Real-Time NotificationsReceive real-time notifications on Level 2 ticket updates and agent assignments.Ticket History and Audit TrailMaintain a complete history and audit trail of all Level 2 ticket interactionsReporting and AnalyticsGenerate detailed reports and analytics on Level 2 ticket performance and agent productivity.Analytics & ReportsQueue Service LevelMonitor the service level of call queues to ensure timely responses and meet service level agreements (SLAs)Total CallsTrack the total number of inbound and outbound calls handled by your contact centerMissed CallsView the number of calls that were not answered by agents, helping to identify areas for improvement.Abandoned CallsAnalyze the number of calls where the caller hung up before being connected to an agentAnswered Calls / ChatMeasure the number of calls and chat sessions successfully handled by your agentsAverage Waiting TimeCalculate the average time customers wait in the queue before being connected to an agentAverage Call / Chat DurationDetermine the average duration of calls and chat sessions to assess efficiency and productivityQueue Comparison ReportCompare performance across different queues to identify trends and areas for optimizationDisposition ReportGenerate reports on call dispositions to understand the outcomes and categorize interactionsCall Tags ReportAnalyze the frequency and types of tags used in calls for better call management and categorizationChat Tags ReportReview the tags applied to chat conversations to gain insights into common issues and topicsConversation Activity ReportTrack the overall activity of conversations, including initiation, response, and resolution timesTotal Conversation OpensMonitor the total number of conversations opened by customers, indicating engagement levelsTotal Closed ConversationsView the number of conversations successfully resolved and closed by agentsTotal Conversation OpensMonitor the total number of conversations opened by customers, indicating engagement levelsUnassigned & Open ConversationsKeep track of conversations that are unassigned or still open, ensuring timely follow-upsAverage First Response TimeMeasure the average time taken for agents to respond to initial customer inquiriesAverage Resolution TimeCalculate the average time it takes to resolve customer issues from start to finishConversation Traffic Heat Map ReportVisualize peak times and patterns of conversation traffic to optimize staffing and resourcesHourly Conversations ReportBreakdown of conversation volumes on an hourly basis to identify busy and slow periodsDaily Conversation ReportDaily summaries of conversation activities to track performance and trendsMonthly Conversation ReportMonthly reports that provide an overview of conversation volumes and key metricsCustom Filter by Date / Time / Agents / ChannelsApply custom filters to analyze data by specific dates, times, agents, or communication channelsCDR (Call Details Reports)Detailed call logs providing comprehensive information on each call made and receivedCall Recording ReportsAccess and review reports on call recordings for quality assurance and compliance.Agent Call Statistics ReportDetailed statistics on individual agent performance, including calls handled and outcomesAgent Call Activity ReportMonitor the activity levels of agents, including call volumes and durationsSIP Trunk Activity ReportAnalyze the activity and performance of your SIP trunk connections.Queue Average Waiting & Talking Time ReportDetailed metrics on average waiting and talking times within queues to enhance performanceQueue Performance ReportComprehensive performance reports for all queues, highlighting strengths and areas for improvementAgents Missed Call ActivityTrack missed calls by agents to identify training needs and improve response ratesAgents Call SummarySummarized data on each agent's call activity, including total calls, durations, and outcomesIVR Satisfaction SurveyGather and report on customer satisfaction data collected through IVR surveysReal-time Agent Status ReportReal-time updates on agent availability and status to manage workloads effectivelyAgent Check-in/Check-out Activity ReportMonitor agent check-in and check-out times to ensure adherence to schedules and productivityIntegrationsEcommerce ChannelsSeamlessly integrate with popular ecommerce platforms like Shopee, Lazada, Shopify, Woocommerce, and more to streamline order management and customer interactionsAdd-onAdd-onCustom API IntegrationUtilize our flexible API to integrate with custom applications, ensuring our platform fits perfectly within your existing technology stackCRM IntegrationsConnect with leading CRM systems such as Salesforce and HubSpot, enabling synchronized customer data and enhanced sales and support workflowsAI AgentConversational AI Self-service ChatbotEnable customers to resolve issues independently with an intelligent, self-service chatbotAuto Call / Chat SummarizeAutomatically generate summaries of calls and chat interactionsCall / Chat TranscriptionConvert voice and text conversations into accurate transcriptions for easy referenceAuto Topic DetectionIdentify and categorize conversation topics automatically for better analysisAuto Sentiment AnalysisAnalyze the sentiment of customer interactions to improve responses & satisfaction Support & ServicesSelf-service User Manual & DocumentationEmail Support24/7 Live Chat SupportDedicated Key Account SupportReceive personalized support from dedicated account managers for tailored solutions and guidanceService-Level Agreement (SLA)Enterprise Security & CompliancePay As You GoGrowthEnterpriseFree 14 day trialConnected ChannelsUnlimitedFacebook MessengerFacebook FeedsAssign and manage Facebook comments within unified inboxInstagram ChannelLINE Official AccountTelegram BusinessViber for BusinessAdd-OnWhatsApp Official Business API (Meta)Add-OnWhatsApp Mobile$15/numberLazadaShopeeSMS , MMSAdd-OnVirtual Phone NumberAdd-OnEmailLive Chat WidgetKey FeaturesUnified Team InboxManage live chat, social media & messaging channels efficientlyOutbound / Inbound Calling ⓘCloud telephony dialer for seamless sales and support team operations300 Outbound MinutesDomestic Calling OnlyVirtual Phone NumberLandline / Mobile / Toll-Free Number for your business1 Local Number (US/CA)Others - Add-onSMS ChannelSend / Receive SMS, MMSAdd-onCase ManagementAutomate case tracking between your agents and customers.CRM ContactsStore and manage customer contact information with customized data fieldsUnlimitedReports & AnalyticsAccess detailed analytics reports and dashboards for actionable insightsMulti-Level SLA SetupConfigure SLA rules based on customer profiles or conditions for superior service.Workflow AutomationAutomate conversation routing based on keywords, business hours, and more.Multi-Level Business HoursSet up and manage multiple business hours and holidays with ease.Post Call/Chat Wrap-Up FormCollect and organize data entry, dispositions, notes, tags, and more post-interactionCall Recordings & Cloud StorageSecure cloud storage to save call recordings, chat history, attachments, photos, videos, and more10GBCustom API IntegrationsSeamlessly integrate custom APIs for enhanced functionality.CRM & ERP IntegrationsConnect with Salesforce, HubSpot, SAP, and other third-party integrationsSSO AuthenticationSecure access with Single Sign-On (SSO) authentication.Onboarding & Dedicated SupportCustom Onboarding, User Training & 24/7 SupportUnified InboxShared InboxConsolidate all customer interactions from various channels into a single, organized inbox, enhancing efficiency and collaboration.Chat AssignmentsAutomatically or manually assign chat conversations to the most suitable agents based on expertise and availability, optimizing workload distributionAuto Case LoggingAutomatically log and create cases for every interaction, ensuring no customer inquiry is missed, improving team productivity, reducing customer waiting times, and minimizing abandonment ratesTagsCategorize and organize conversations with custom tags, making it easy to prioritize and manage high volumes of inquiriesNotesAdd internal notes to conversations for seamless collaboration and context-sharing among team members, improving issue resolutionTrack Handle TimeMonitor the time taken to handle each conversation, helping to identify bottlenecks and optimize agent performanceTrack First Response TimeMeasure the time taken to respond to a customer’s initial inquiry, ensuring timely engagement and improving customer satisfaction.Track Resolution TimeTrack the duration from the initial contact to the resolution of an issue, providing insights into efficiency and effectiveness.Quick Response TemplatesUse pre-crafted response templates for common inquiries to ensure consistent, fast, and professional communicationSmart Filters and SearchAdvanced filters and search capabilities to quickly locate and manage specific conversations in high-volume environments.Custom Tags and LabelsCreate and apply custom tags and labels to organize and categorize conversations according to your specific needs and workflowsChat Wrap-Up FormUtilize wrap-up forms post-chat to collect essential data, notes, and dispositions, ensuring all necessary information is captured and organizedTelephonyVirtual Phone NumberObtain virtual phone numbers to establish a local presence in multiple regions without the need for physical officesAdd-OnConcurrent CallsSupport for handling multiple simultaneous calls, ensuring customers experience minimal wait times10 ConcurrentOutbound CallingEnable your sales and support teams to make outbound calls to customers and prospects, boosting outreach and engagementInbound CallingEfficiently manage incoming calls with intelligent routing to ensure they reach the right agents quicklyCall TransferSeamlessly transfer calls between agents or departments to provide customers with the most appropriate assistanceCall RecordingsRecord and store call conversations for quality assurance, training, and legal compliance purposesCall QueuingOrganize incoming calls into a queue to be answered in the order they are received, improving customer satisfactionMulti-Level IVRImplement multi-level Interactive Voice Response (IVR) systems to automate call routing and provide self-service options to callersCall NotesAllow agents to add notes during or after calls to capture important details and context for future referenceCall TagsCategorize and label calls with custom tags for easy organization and retrieval, enhancing call managementDispositionUtilize call dispositions to categorize the outcomes of calls, aiding in reporting and follow-up actionsPost-call Wrap Up FormPrompt agents to fill out wrap-up forms after each call to ensure all relevant information is documented and organizedAdvanced Call RoutingRoute calls based on advanced criteria such as agent skills, caller history, and predefined rules to optimize call handlingBusiness HourDefine and manage business hours to control call routing and agent availability, ensuring calls are handled appropriatelyQueue Call BackOffer customers the option to receive a call back instead of waiting on hold, improving their experience and satisfactionBranded Music On HoldCustomize the hold experience with branded music or messages, keeping customers engaged while they waitQueue / Ring Agent GroupOrganize agents into groups for efficient call distribution and management, ensuring calls are routed to the best available agentsCall MonitoringMonitor live calls in real-time for quality assurance and training purposes, helping agents improve their performanceCall WhisperingProvide discreet assistance to agents during live calls without the customer being aware, enhancing support qualityQueue WallboardA real-time dashboard that provides a comprehensive view of call queues, agent performance, and key metrics to optimize call center operations. Monitor active calls, wait times, and agent status to ensure efficient queue management Dedicated Telephony Admin PanelManage all telephony settings, features, and configurations from a dedicated admin panel, giving you complete control over your telephony systemTicket ManagementLevel 2 Ticket ManagementEfficiently track, manage, and resolve Level 2 customer tickets from a centralized systemTicket PrioritizationSet priorities for Level 2 tickets to ensure timely resolution of high-importance issuesTicket RoutingAssign Level 2 tickets to the appropriate agents based on predefined rules.Customizable Ticket FieldsCustomize ticket fields to capture all necessary information for Level 2 support needs.Multi-Channel TicketingConvert customer inquiries from various channels (email, chat, phone, social media) into Level 2 ticketsTicket Tags and CategoriesOrganize Level 2 tickets with tags and categories for easy searching and filteringCollaborative TicketingEnable multiple agents to collaborate on resolving complex Level 2 ticketsInternal Notes / CommentsAdd private notes to Level 2 tickets for internal team collaboration.Real-Time NotificationsReceive real-time notifications on Level 2 ticket updates and agent assignments.Ticket History and Audit TrailMaintain a complete history and audit trail of all Level 2 ticket interactionsReporting and AnalyticsGenerate detailed reports and analytics on Level 2 ticket performance and agent productivity.Analytics & ReportsQueue Service LevelMonitor the service level of call queues to ensure timely responses and meet service level agreements (SLAs)Total CallsTrack the total number of inbound and outbound calls handled by your contact centerMissed CallsView the number of calls that were not answered by agents, helping to identify areas for improvement.Abandoned CallsAnalyze the number of calls where the caller hung up before being connected to an agentAnswered Calls / ChatMeasure the number of calls and chat sessions successfully handled by your agentsAverage Waiting TimeCalculate the average time customers wait in the queue before being connected to an agentAverage Call / Chat DurationDetermine the average duration of calls and chat sessions to assess efficiency and productivityQueue Comparison ReportCompare performance across different queues to identify trends and areas for optimizationDisposition ReportGenerate reports on call dispositions to understand the outcomes and categorize interactionsCall Tags ReportAnalyze the frequency and types of tags used in calls for better call management and categorizationChat Tags ReportReview the tags applied to chat conversations to gain insights into common issues and topicsConversation Activity ReportTrack the overall activity of conversations, including initiation, response, and resolution timesTotal Conversation OpensMonitor the total number of conversations opened by customers, indicating engagement levelsTotal Closed ConversationsView the number of conversations successfully resolved and closed by agentsAverage Resolution TimeCalculate the average time it takes to resolve customer issues from start to finishConversation Traffic Heat Map ReportVisualize peak times and patterns of conversation traffic to optimize staffing and resourcesHourly Conversations ReportBreakdown of conversation volumes on an hourly basis to identify busy and slow periodsDaily Conversation ReportDaily summaries of conversation activities to track performance and trendsMonthly Conversation ReportMonthly reports that provide an overview of conversation volumes and key metricsCustom Filter by Date / Time / Agents / ChannelsApply custom filters to analyze data by specific dates, times, agents, or communication channelsCDR (Call Details Reports)Detailed call logs providing comprehensive information on each call made and receivedCall Recording ReportsAccess and review reports on call recordings for quality assurance and compliance.Agent Call Statistics ReportDetailed statistics on individual agent performance, including calls handled and outcomesAgent Call Activity ReportMonitor the activity levels of agents, including call volumes and durationsSIP Trunk Activity ReportAnalyze the activity and performance of your SIP trunk connections.Queue Average Waiting & Talking Time ReportDetailed metrics on average waiting and talking times within queues to enhance performanceQueue Performance ReportComprehensive performance reports for all queues, highlighting strengths and areas for improvementAgents Missed Call ActivityTrack missed calls by agents to identify training needs and improve response ratesAgents Call SummarySummarized data on each agent's call activity, including total calls, durations, and outcomesIVR Satisfaction SurveyGather and report on customer satisfaction data collected through IVR surveysReal-time Agent Status ReportReal-time updates on agent availability and status to manage workloads effectivelyAgent Check-in/Check-out Activity ReportMonitor agent check-in and check-out times to ensure adherence to schedules and productivityIntegrationsEcommerce ChannelsSeamlessly integrate with popular ecommerce platforms like Shopee, Lazada, Shopify, Woocommerce, and more to streamline order management and customer interactionsCustom API IntegrationUtilize our flexible API to integrate with custom applications, ensuring our platform fits perfectly within your existing technology stackCRM IntegrationsConnect with leading CRM systems such as Salesforce and HubSpot, enabling synchronized customer data and enhanced sales and support workflowsAI AgentConversational AI Self-service ChatbotEnable customers to resolve issues independently with an intelligent, self-service chatbotAuto Call / Chat SummarizeAutomatically generate summaries of calls and chat interactionsCall / Chat TranscriptionConvert voice and text conversations into accurate transcriptions for easy referenceAuto Topic DetectionIdentify and categorize conversation topics automatically for better analysisAuto Sentiment AnalysisAnalyze the sentiment of customer interactions to improve responses & satisfaction Support & ServicesSelf-service User Manual & DocumentationEmail Support24/7 Live Chat SupportDedicated Key Account SupportReceive personalized support from dedicated account managers for tailored solutions and guidanceService-Level Agreement (SLA)Enterprise Security & ComplianceFree 14 day trialConnected ChannelsUnlimitedFacebook MessengerFacebook FeedsAssign and manage Facebook comments within unified inboxInstagram ChannelLINE Official AccountTelegram BusinessViber for BusinessAdd-OnWhatsApp Official Business API (Meta)$15/numberWhatsApp MobileLazadaShopeeSMS , MMSVirtual Phone NumberEmailLive Chat WidgetKey FeaturesUnified Team InboxManage live chat, social media & messaging channels efficientlyOutbound / Inbound Calling ⓘCloud telephony dialer for seamless sales and support team operations300 Outbound MinutesDomestic Calling OnlyVirtual Phone NumberLandline / Mobile / Toll-Free Number for your business1 Local Number (US/CA)Others - Add-onSMS ChannelSend / Receive SMS, MMSAdd-onCase ManagementAutomate case tracking between your agents and customers.CRM ContactsStore and manage customer contact information with customized data fieldsUnlimitedReports & AnalyticsAccess detailed analytics reports and dashboards for actionable insightsMulti-Level SLA SetupConfigure SLA rules based on customer profiles or conditions for superior service.Workflow AutomationAutomate conversation routing based on keywords, business hours, and more.Multi-Level Business HoursSet up and manage multiple business hours and holidays with ease.Post Call/Chat Wrap-Up FormCollect and organize data entry, dispositions, notes, tags, and more post-interactionCall Recordings & Cloud StorageSecure cloud storage to save call recordings, chat history, attachments, photos, videos, and moreUnlimitedCustom API IntegrationsSeamlessly integrate custom APIs for enhanced functionality.CRM & ERP IntegrationsConnect with Salesforce, HubSpot, SAP, and other third-party integrationsSSO AuthenticationSecure access with Single Sign-On (SSO) authentication.Onboarding & Dedicated SupportCustom Onboarding, User Training & 24/7 SupportUnified InboxShared InboxConsolidate all customer interactions from various channels into a single, organized inbox, enhancing efficiency and collaboration.Chat AssignmentsAutomatically or manually assign chat conversations to the most suitable agents based on expertise and availability, optimizing workload distributionAuto Case LoggingAutomatically log and create cases for every interaction, ensuring no customer inquiry is missed, improving team productivity, reducing customer waiting times, and minimizing abandonment ratesTagsCategorize and organize conversations with custom tags, making it easy to prioritize and manage high volumes of inquiriesNotesAdd internal notes to conversations for seamless collaboration and context-sharing among team members, improving issue resolutionTrack Handle TimeMonitor the time taken to handle each conversation, helping to identify bottlenecks and optimize agent performanceTrack First Response TimeMeasure the time taken to respond to a customer’s initial inquiry, ensuring timely engagement and improving customer satisfaction.Track Resolution TimeTrack the duration from the initial contact to the resolution of an issue, providing insights into efficiency and effectiveness.Quick Response TemplatesUse pre-crafted response templates for common inquiries to ensure consistent, fast, and professional communicationSmart Filters and SearchAdvanced filters and search capabilities to quickly locate and manage specific conversations in high-volume environments.Custom Tags and LabelsCreate and apply custom tags and labels to organize and categorize conversations according to your specific needs and workflowsChat Wrap-Up FormUtilize wrap-up forms post-chat to collect essential data, notes, and dispositions, ensuring all necessary information is captured and organizedTelephonyVirtual Phone NumberObtain virtual phone numbers to establish a local presence in multiple regions without the need for physical officesAdd-OnConcurrent CallsSupport for handling multiple simultaneous calls, ensuring customers experience minimal wait timesUnlimitedOutbound CallingEnable your sales and support teams to make outbound calls to customers and prospects, boosting outreach and engagementInbound CallingEfficiently manage incoming calls with intelligent routing to ensure they reach the right agents quicklyCall TransferSeamlessly transfer calls between agents or departments to provide customers with the most appropriate assistanceCall RecordingsRecord and store call conversations for quality assurance, training, and legal compliance purposesCall QueuingOrganize incoming calls into a queue to be answered in the order they are received, improving customer satisfactionMulti-Level IVRImplement multi-level Interactive Voice Response (IVR) systems to automate call routing and provide self-service options to callersCall NotesAllow agents to add notes during or after calls to capture important details and context for future referenceCall TagsCategorize and label calls with custom tags for easy organization and retrieval, enhancing call managementDispositionUtilize call dispositions to categorize the outcomes of calls, aiding in reporting and follow-up actionsPost-call Wrap Up FormPrompt agents to fill out wrap-up forms after each call to ensure all relevant information is documented and organizedAdvanced Call RoutingRoute calls based on advanced criteria such as agent skills, caller history, and predefined rules to optimize call handlingBusiness HourDefine and manage business hours to control call routing and agent availability, ensuring calls are handled appropriatelyQueue Call BackOffer customers the option to receive a call back instead of waiting on hold, improving their experience and satisfactionBranded Music On HoldCustomize the hold experience with branded music or messages, keeping customers engaged while they waitQueue / Ring Agent GroupOrganize agents into groups for efficient call distribution and management, ensuring calls are routed to the best available agentsCall MonitoringMonitor live calls in real-time for quality assurance and training purposes, helping agents improve their performanceCall WhisperingProvide discreet assistance to agents during live calls without the customer being aware, enhancing support qualityQueue WallboardA real-time dashboard that provides a comprehensive view of call queues, agent performance, and key metrics to optimize call center operations. Monitor active calls, wait times, and agent status to ensure efficient queue management Dedicated Telephony Admin PanelManage all telephony settings, features, and configurations from a dedicated admin panel, giving you complete control over your telephony systemTicket ManagementLevel 2 Ticket ManagementEfficiently track, manage, and resolve Level 2 customer tickets from a centralized systemTicket PrioritizationSet priorities for Level 2 tickets to ensure timely resolution of high-importance issuesTicket RoutingAssign Level 2 tickets to the appropriate agents based on predefined rules.Customizable Ticket FieldsCustomize ticket fields to capture all necessary information for Level 2 support needs.Multi-Channel TicketingConvert customer inquiries from various channels (email, chat, phone, social media) into Level 2 ticketsTicket Tags and CategoriesOrganize Level 2 tickets with tags and categories for easy searching and filteringCollaborative TicketingEnable multiple agents to collaborate on resolving complex Level 2 ticketsInternal Notes / CommentsAdd private notes to Level 2 tickets for internal team collaboration.Real-Time NotificationsReceive real-time notifications on Level 2 ticket updates and agent assignments.Ticket History and Audit TrailMaintain a complete history and audit trail of all Level 2 ticket interactionsReporting and AnalyticsGenerate detailed reports and analytics on Level 2 ticket performance and agent productivity.Analytics & ReportsQueue Service LevelMonitor the service level of call queues to ensure timely responses and meet service level agreements (SLAs)Total CallsTrack the total number of inbound and outbound calls handled by your contact centerMissed CallsView the number of calls that were not answered by agents, helping to identify areas for improvement.Abandoned CallsAnalyze the number of calls where the caller hung up before being connected to an agentAnswered Calls / ChatMeasure the number of calls and chat sessions successfully handled by your agentsAverage Waiting TimeCalculate the average time customers wait in the queue before being connected to an agentAverage Call / Chat DurationDetermine the average duration of calls and chat sessions to assess efficiency and productivityQueue Comparison ReportCompare performance across different queues to identify trends and areas for optimizationDisposition ReportGenerate reports on call dispositions to understand the outcomes and categorize interactionsCall Tags ReportAnalyze the frequency and types of tags used in calls for better call management and categorizationChat Tags ReportReview the tags applied to chat conversations to gain insights into common issues and topicsConversation Activity ReportTrack the overall activity of conversations, including initiation, response, and resolution timesTotal Conversation OpensMonitor the total number of conversations opened by customers, indicating engagement levelsTotal Closed ConversationsView the number of conversations successfully resolved and closed by agentsAverage Resolution TimeCalculate the average time it takes to resolve customer issues from start to finishConversation Traffic Heat Map ReportVisualize peak times and patterns of conversation traffic to optimize staffing and resourcesHourly Conversations ReportBreakdown of conversation volumes on an hourly basis to identify busy and slow periodsDaily Conversation ReportDaily summaries of conversation activities to track performance and trendsMonthly Conversation ReportMonthly reports that provide an overview of conversation volumes and key metricsCustom Filter by Date / Time / Agents / ChannelsApply custom filters to analyze data by specific dates, times, agents, or communication channelsCDR (Call Details Reports)Detailed call logs providing comprehensive information on each call made and receivedCall Recording ReportsAccess and review reports on call recordings for quality assurance and compliance.Agent Call Statistics ReportDetailed statistics on individual agent performance, including calls handled and outcomesAgent Call Activity ReportMonitor the activity levels of agents, including call volumes and durationsSIP Trunk Activity ReportAnalyze the activity and performance of your SIP trunk connections.Queue Average Waiting & Talking Time ReportDetailed metrics on average waiting and talking times within queues to enhance performanceQueue Performance ReportComprehensive performance reports for all queues, highlighting strengths and areas for improvementAgents Missed Call ActivityTrack missed calls by agents to identify training needs and improve response ratesAgents Call SummarySummarized data on each agent's call activity, including total calls, durations, and outcomesIVR Satisfaction SurveyGather and report on customer satisfaction data collected through IVR surveysReal-time Agent Status ReportReal-time updates on agent availability and status to manage workloads effectivelyAgent Check-in/Check-out Activity ReportMonitor agent check-in and check-out times to ensure adherence to schedules and productivityIntegrationsEcommerce ChannelsSeamlessly integrate with popular ecommerce platforms like Shopee, Lazada, Shopify, Woocommerce, and more to streamline order management and customer interactionsAdd-onCustom API IntegrationUtilize our flexible API to integrate with custom applications, ensuring our platform fits perfectly within your existing technology stackCRM IntegrationsConnect with leading CRM systems such as Salesforce and HubSpot, enabling synchronized customer data and enhanced sales and support workflowsAI AgentConversational AI Self-service ChatbotEnable customers to resolve issues independently with an intelligent, self-service chatbotAuto Call / Chat SummarizeAutomatically generate summaries of calls and chat interactionsCall / Chat TranscriptionConvert voice and text conversations into accurate transcriptions for easy referenceAuto Topic DetectionIdentify and categorize conversation topics automatically for better analysisAuto Sentiment AnalysisAnalyze the sentiment of customer interactions to improve responses & satisfaction Support & ServicesSelf-service User Manual & DocumentationEmail Support24/7 Live Chat SupportDedicated Key Account SupportReceive personalized support from dedicated account managers for tailored solutions and guidanceService-Level Agreement (SLA)Enterprise Security & ComplianceContact SalesConnected ChannelsUnlimitedFacebook MessengerFacebook FeedsAssign and manage Facebook comments within unified inboxInstagram ChannelLINE Official AccountTelegram BusinessViber for BusinessWhatsApp Official Business API (Meta)WhatsApp MobileLazadaShopeeSMS , MMSVirtual Phone NumberEmailLive Chat WidgetKey FeaturesUnified Team InboxManage live chat, social media & messaging channels efficientlyOutbound / Inbound Calling ⓘCloud telephony dialer for seamless sales and support team operationsVirtual Phone NumberLandline / Mobile / Toll-Free Number for your businessAdd-OnSMS ChannelSend / Receive SMS, MMSUnlimitedCase ManagementAutomate case tracking between your agents and customers.CRM ContactsStore and manage customer contact information with customized data fieldsReports & AnalyticsAccess detailed analytics reports and dashboards for actionable insightsMulti-Level SLA SetupConfigure SLA rules based on customer profiles or conditions for superior service.Workflow AutomationAutomate conversation routing based on keywords, business hours, and more.Multi-Level Business HoursSet up and manage multiple business hours and holidays with ease.Post Call/Chat Wrap-Up FormCollect and organize data entry, dispositions, notes, tags, and more post-interactionCall Recordings & Cloud StorageSecure cloud storage to save call recordings, chat history, attachments, photos, videos, and moreCustom API IntegrationsSeamlessly integrate custom APIs for enhanced functionality.CRM & ERP IntegrationsConnect with Salesforce, HubSpot, SAP, and other third-party integrationsSSO AuthenticationSecure access with Single Sign-On (SSO) authentication.Onboarding & Dedicated SupportCustom Onboarding, User Training & 24/7 SupportUnified InboxShared InboxConsolidate all customer interactions from various channels into a single, organized inbox, enhancing efficiency and collaboration.Chat AssignmentsAutomatically or manually assign chat conversations to the most suitable agents based on expertise and availability, optimizing workload distributionAuto Case LoggingAutomatically log and create cases for every interaction, ensuring no customer inquiry is missed, improving team productivity, reducing customer waiting times, and minimizing abandonment ratesTagsCategorize and organize conversations with custom tags, making it easy to prioritize and manage high volumes of inquiriesNotesAdd internal notes to conversations for seamless collaboration and context-sharing among team members, improving issue resolutionTrack Handle TimeMonitor the time taken to handle each conversation, helping to identify bottlenecks and optimize agent performanceTrack First Response TimeMeasure the time taken to respond to a customer’s initial inquiry, ensuring timely engagement and improving customer satisfaction.Track Resolution TimeTrack the duration from the initial contact to the resolution of an issue, providing insights into efficiency and effectiveness.Quick Response TemplatesUse pre-crafted response templates for common inquiries to ensure consistent, fast, and professional communicationSmart Filters and SearchAdvanced filters and search capabilities to quickly locate and manage specific conversations in high-volume environments.Custom Tags and LabelsCreate and apply custom tags and labels to organize and categorize conversations according to your specific needs and workflowsChat Wrap-Up FormUtilize wrap-up forms post-chat to collect essential data, notes, and dispositions, ensuring all necessary information is captured and organizedTelephonyVirtual Phone NumberObtain virtual phone numbers to establish a local presence in multiple regions without the need for physical officesConcurrent CallsSupport for handling multiple simultaneous calls, ensuring customers experience minimal wait timesOutbound CallingEnable your sales and support teams to make outbound calls to customers and prospects, boosting outreach and engagementInbound CallingEfficiently manage incoming calls with intelligent routing to ensure they reach the right agents quicklyCall TransferSeamlessly transfer calls between agents or departments to provide customers with the most appropriate assistanceCall RecordingsRecord and store call conversations for quality assurance, training, and legal compliance purposesCall QueuingOrganize incoming calls into a queue to be answered in the order they are received, improving customer satisfactionMulti-Level IVRImplement multi-level Interactive Voice Response (IVR) systems to automate call routing and provide self-service options to callersCall NotesAllow agents to add notes during or after calls to capture important details and context for future referenceCall TagsCategorize and label calls with custom tags for easy organization and retrieval, enhancing call managementDispositionUtilize call dispositions to categorize the outcomes of calls, aiding in reporting and follow-up actionsPost-call Wrap Up FormPrompt agents to fill out wrap-up forms after each call to ensure all relevant information is documented and organizedAdvanced Call RoutingRoute calls based on advanced criteria such as agent skills, caller history, and predefined rules to optimize call handlingBusiness HourDefine and manage business hours to control call routing and agent availability, ensuring calls are handled appropriatelyQueue Call BackOffer customers the option to receive a call back instead of waiting on hold, improving their experience and satisfactionBranded Music On HoldCustomize the hold experience with branded music or messages, keeping customers engaged while they waitQueue / Ring Agent GroupOrganize agents into groups for efficient call distribution and management, ensuring calls are routed to the best available agentsCall MonitoringMonitor live calls in real-time for quality assurance and training purposes, helping agents improve their performanceCall WhisperingProvide discreet assistance to agents during live calls without the customer being aware, enhancing support qualityQueue WallboardA real-time dashboard that provides a comprehensive view of call queues, agent performance, and key metrics to optimize call center operations. Monitor active calls, wait times, and agent status to ensure efficient queue management Dedicated Telephony Admin PanelManage all telephony settings, features, and configurations from a dedicated admin panel, giving you complete control over your telephony systemTicket ManagementLevel 2 Ticket ManagementEfficiently track, manage, and resolve Level 2 customer tickets from a centralized systemTicket PrioritizationSet priorities for Level 2 tickets to ensure timely resolution of high-importance issuesTicket RoutingAssign Level 2 tickets to the appropriate agents based on predefined rules.Customizable Ticket FieldsCustomize ticket fields to capture all necessary information for Level 2 support needs.Multi-Channel TicketingConvert customer inquiries from various channels (email, chat, phone, social media) into Level 2 ticketsTicket Tags and CategoriesOrganize Level 2 tickets with tags and categories for easy searching and filteringCollaborative TicketingEnable multiple agents to collaborate on resolving complex Level 2 ticketsInternal Notes / CommentsAdd private notes to Level 2 tickets for internal team collaboration.Real-Time NotificationsReceive real-time notifications on Level 2 ticket updates and agent assignments.Ticket History and Audit TrailMaintain a complete history and audit trail of all Level 2 ticket interactionsReporting and AnalyticsGenerate detailed reports and analytics on Level 2 ticket performance and agent productivity.Analytics & ReportsQueue Service LevelMonitor the service level of call queues to ensure timely responses and meet service level agreements (SLAs)Total CallsTrack the total number of inbound and outbound calls handled by your contact centerMissed CallsView the number of calls that were not answered by agents, helping to identify areas for improvement.Abandoned CallsAnalyze the number of calls where the caller hung up before being connected to an agentAnswered Calls / ChatMeasure the number of calls and chat sessions successfully handled by your agentsAverage Waiting TimeCalculate the average time customers wait in the queue before being connected to an agentAverage Call / Chat DurationDetermine the average duration of calls and chat sessions to assess efficiency and productivityQueue Comparison ReportCompare performance across different queues to identify trends and areas for optimizationDisposition ReportGenerate reports on call dispositions to understand the outcomes and categorize interactionsCall Tags ReportAnalyze the frequency and types of tags used in calls for better call management and categorizationChat Tags ReportReview the tags applied to chat conversations to gain insights into common issues and topicsConversation Activity ReportTrack the overall activity of conversations, including initiation, response, and resolution timesTotal Conversation OpensMonitor the total number of conversations opened by customers, indicating engagement levelsTotal Closed ConversationsView the number of conversations successfully resolved and closed by agentsAverage Resolution TimeCalculate the average time it takes to resolve customer issues from start to finishConversation Traffic Heat Map ReportVisualize peak times and patterns of conversation traffic to optimize staffing and resourcesHourly Conversations ReportBreakdown of conversation volumes on an hourly basis to identify busy and slow periodsDaily Conversation ReportDaily summaries of conversation activities to track performance and trendsMonthly Conversation ReportMonthly reports that provide an overview of conversation volumes and key metricsCustom Filter by Date / Time / Agents / ChannelsApply custom filters to analyze data by specific dates, times, agents, or communication channelsCDR (Call Details Reports)Detailed call logs providing comprehensive information on each call made and receivedCall Recording ReportsAccess and review reports on call recordings for quality assurance and compliance.Agent Call Statistics ReportDetailed statistics on individual agent performance, including calls handled and outcomesAgent Call Activity ReportMonitor the activity levels of agents, including call volumes and durationsSIP Trunk Activity ReportAnalyze the activity and performance of your SIP trunk connections.Queue Average Waiting & Talking Time ReportDetailed metrics on average waiting and talking times within queues to enhance performanceQueue Performance ReportComprehensive performance reports for all queues, highlighting strengths and areas for improvementAgents Missed Call ActivityTrack missed calls by agents to identify training needs and improve response ratesAgents Call SummarySummarized data on each agent's call activity, including total calls, durations, and outcomesIVR Satisfaction SurveyGather and report on customer satisfaction data collected through IVR surveysReal-time Agent Status ReportReal-time updates on agent availability and status to manage workloads effectivelyAgent Check-in/Check-out Activity ReportMonitor agent check-in and check-out times to ensure adherence to schedules and productivityIntegrationsEcommerce ChannelsSeamlessly integrate with popular ecommerce platforms like Shopee, Lazada, Shopify, Woocommerce, and more to streamline order management and customer interactionsAdd-onCustom API IntegrationUtilize our flexible API to integrate with custom applications, ensuring our platform fits perfectly within your existing technology stackCRM IntegrationsConnect with leading CRM systems such as Salesforce and HubSpot, enabling synchronized customer data and enhanced sales and support workflowsAI (Coming Soon)Conversational AI Self-service ChatbotEnable customers to resolve issues independently with an intelligent, self-service chatbotAuto Call / Chat SummarizeAutomatically generate summaries of calls and chat interactionsCall / Chat TranscriptionConvert voice and text conversations into accurate transcriptions for easy referenceAuto Topic DetectionIdentify and categorize conversation topics automatically for better analysisAuto Sentiment AnalysisAnalyze the sentiment of customer interactions to improve responses & satisfaction Support & ServicesSelf-service User Manual & DocumentationEmail Support24/7 Live Chat SupportDedicated Key Account SupportReceive personalized support from dedicated account managers for tailored solutions and guidanceService-Level Agreement (SLA)Enterprise Security & ComplianceFrequently Asked QuestionsEverything you need to know about the product and billing.Get in touchWhat is included in the Free Plan?Our Free Plan is available to everyone, offering access to a range of features with no time limit. Enjoy the core functionalities of our klink.cloud omnichannel platform absolutely free!What happens if I exceed the limits of the Free Plan?If you reach the feature limit on the Free Plan, you can easily upgrade to either our Starter or Growth Plan to continue enjoying enhanced features and increased limits suitable for your needs.How does billing work?All billing is automated for convenience. We charge directly to your linked Debit/Credit Card through Stripe Payment Gateway, ensuring a secure and seamless transaction process.Can I customize features and receive tailored onboarding?Absolutely! For tailored features and specialized onboarding, please reach out to our sales team regarding our Enterprise Plan. --- Our InsightCustomer communication has evolved. Businesses now interact with customers across various channels—calls, chat, social media, and messaging apps. Yet, many teams are still juggling multiple tools that don’t integrate seamlessly, leading to fragmented experiences and inefficiencies.At K-LINK, we saw an opportunity to unify these interactions. Our platform, klink.cloud, brings together all customer touchpoints into a single, cohesive workspace, powered by AI to streamline workflows and enhance customer satisfaction.Where We Are Now‍From scrappy startups to global contact centers, teams across the world — especially in APAC — trust klink.cloud to manage millions of conversations every month. We’re proud to be the platform of choice for modern CX and sales teams who want speed, clarity, and automation without compromise.Who’s Backing UsWe’re backed by some of the world’s top investors, including Indelible Ventures, Accelerating Asia, XA Network, and A2D Ventures — along with angels from companies like Google, Uber, and Sprinkle. Their support fuels our ambition to become the go-to customer engagement layer for businesses worldwide.Backed by Leading Investors --- Trusted by 200+ Top Global Brands around the world Centralize all your channels in one connected platform Stay connected with your customers effortlessly. Streamline calls, messages, and automation in one seamless platform — no more missed opportunities. Your browser does not support the video tag. Workflows That Work for YouStop doing the repetitive stuff.From assigning cases to sending follow-ups, automate every step — no coding needed. Just drag, drop, and done.Auto-assign by channel, tag, or priorityTrigger alerts or reminders for missed SLAsSend updates to customers automaticallyWorks with email, calls, chat, and moreReal-Time Dashboards for Voice & Non-Voice OperationsMonitor live call volumes, agent activity, and messaging performance from one powerful dashboard. Whether it’s a phone conversation or a WhatsApp chat, you’ll get the insights you need — all in one place. Your browser does not support the video tag. Your browser does not support the video tag. Complete Customer Interaction HistoryOur CX Log gives you full visibility into every customer interaction across channels. From the very first response to the final resolution, you’ll always know what happened, when, and who handled it.All-in-One Communication forTeams That Move Fast Stay connected with your customers effortlessly. Streamline calls, messages, and automation in one seamless platform — no more missed opportunities.Manage
High-Volume Calls Without the StressHandle thousands of inbound and outbound calls seamlessly with smart routing, IVR, and automation, ensuring faster resolutions and reduced wait times.Before klink.cloud, managing high call volumes and multiple support channels was a challenge. Now, everything is in one place — our response times are faster, our team is more efficient, and our customers are happier.Daniel Smith, CX Director, TOYOTAWorks with the Tools You Already UseEasily connect klink.cloud with your favorite apps — from CRMs to helpdesks to billing systems.Sign up Now!Automate and Scale your customer conversations with AI-AgentsTry for FREEWhy leading brands choose
klink.cloud ?Bringing All Your Customer Conversations Together24/7 Expert SupportGet help whenever you need it — onboarding, setup, or scaling upEasy Setup, No Code NeededGo live fast with simple configuration. No technical team requiredFully Customizable WorkflowsAdapt our platform to match your business logic and team structureSeamless IntegrationsPlug into your CRM or custom tools with ease