ChatBees.AI

ChatBees now is live onMarketplace!Read More10x Support Automation with Chatbees AI Customer Support SolutionAI Agent with Knowledge Graphs from historical tickets and internal knowledge bases to automate and reduce ticket resolution time by up to 52%!1. Build Knowledge Graphs from your ticketsBuild Knowledge Graphs from the popular ticket systems, such as HubSpot Tickets. Resolve the new tickets faster with insights from the historical tickets. Integrate your Support and Sales Pipelines to different collections.Just a few clicks to Install HubSpot App2. Train private AI on your knowledge baseTrain your private AI using internal knowledge bases (PDFs/DOCs, Web Help Center, Notion, Confluence, and Google Drive). ChatBees periodically updates your AI to keep it current.3. AI Customer Support Starts Working!ChatBees takes care of the rest by automatically analyzing and researching incoming tickets, providing actionable insights directly in your Ticket system, and Copilot the support agent to resolve the ticket quickly and efficientlySign up today for free!Connectors and IntegrationsChatBess supports a growing list of knowledge bases and messaging platformsFrequently Asked QuestionsHow is AI used for customer support and ticket resolution?ChatBees uses AI to build Knowledge Graphs from historical tickets and your knowledge bases. AI is then used to verify and combine these information to produce a set of actionable insights.How does AI categorize support tickets?ChatBees uses state-of-the-art generative models to automatically categorize support tickets.What are the benefits of AI customer support, for customers?Faster resolution time for customer support, consistent high-quality support, and reduction of human error resulting in increased customer satisfaction. ChatBees deflects common inquiries and generate actionable insights for complex tickets that require human-in-the-loop intervention.What are the benefits of AI customer support, for companies?Lead identification where AI can identify potential leads based on sentiment. Increased brand reputation from higher user satisfaction. Reduced support costs from ticket deflection and ticket insights. --- ChatBees now is live onMarketplace!Read MoreHomePricingHow Pricing WorksChatBees bills based on actual API usage + NO Code IntegrationsFlexPay-as-you-go + Paid Add-onIdeal for individual usersTry with $5 Free CreditUnlimited CollectionsUnlimited CharactersMulti Language SearchNeural RerankingUsage Analytics Retention 14 daysEmail SupportPaid Add-on, $25/mo billed annually, or $29/moData ConnectorsWebsite ChatBot with Feedback & LeadWebsite ChatBot with Custom Logo, Brand & MessageSlackBot Answers Employees Questions PrivatelyAuto Periodic IngestionInclude $20 API Usage, then Pay-as-you-goPopularStandard$249/mo billed annually, or $269/moAuto Generate Answers for your ticketsTry with 14 Day Free TrialEverything in Flex plan, including add-onsAI Chat for Confluence AppHubSpot Integration200 Tickets per monthOne Ticket PipelineAI Automatic Reference ResolutionTicket CopilotAuto Scan New TicketsKnowledge Graphs from 3 months TicketsEnterpriseContact UsMinimizes devops and overheadTalk to UsEverything in Standard planMultiple Ticket PipelinesMulti-user supportEnterprise Single Sign-OnRole-Based Access ControlIntegrate with your workflowAI Agent ActionsAdvanced AI Insight AnalyticsUsage Analytics Retention 90 daysUptime SLA: 99.9%Premium SupportAPI Usage CostEsitmate your monthly cost by your expected usageOne-Time Ingestion CostTokens consumed by ingested data. $2 per 1M tokens.API UsageSearch/Chat: $2 per 100 requests. Summary: $2 per 1M tokens.Total Storage - Free for nowActual Data & Vector Index size of all your collections. $5 per GB per month.Frequently Asked QuestionsHow does ChatBees Pay-as-you-go work?ChatBees provides a pay-as-you-go model for API usage, allowing you to develop your application with ChatBees API without any minimum or monthly fees.What are Flex Tier Paid Add-ons?ChatBees offers native Website Chatbot, Slackbot, and advanced features to help you get started without coding. A small monthly fee applies for these add-ons.What does $20 cover for API usage?$20 covers 1,000 chat/search messages. Typically, 1 million tokens can handle about 5,000 pages of PDFs, so $20 can manage approximately 50,000 pages.Please contact us for additional features or partnership!Contact Us --- ChatBees now is live onMarketplace!Read MoreHomeHubSpot IntegrationStreamline Your Workflows with Chatbees and HubSpotIntegrate HubSpot CRM with Chatbees to enhance your Customer Support and Sales efficiencyExplore the IntegrationBenefitsEnhance Your Customer ExperienceDiscover how Chatbees and HubSpot together improve efficiency and customer satisfactionAutomated WorkflowsAI auto reference resolution, offering relevant information and potential solutions at their fingertips of support agents.Improved AccuracyAI Copilot helps agents delve deeper into ticket-related inquiries and handle complex issues more accurately.Increased ProductivityWith proactive support and streamlined processes, agents can handle more tickets in less time, leading to faster resolution and higher productivity. Getting StartedEasy Setup ProcessGet your systems connected in just a few stepsCreate a CollectionCreate a collection in ChatBees and crawl your data.Connect Your AccountsLink HubSpot Pipelines and ChatBees Collections effortlessly.🚀Power of Knowledge GraphImproving ticket resolution time by up to 52%🚀Auto Knowledge Graph BuildingUpon connecting a HubSpot Ticket pipeline, ChatBees App immediately begins an automatic scan of your historical tickets, constructing a comprehensive Knowledge Graph from this data. Additionally, the app actively monitors ticket closure events in real-time. As soon as a ticket is marked as closed, ChatBees automatically incorporates it into the existing Knowledge Graph. This dynamic process ensures that your knowledge graph continuously expands and evolves, capturing the most recent customer interactions and resolutions.Auto Maintain Knowledge BaseAs products evolve and new features are added, knowledge bases can become outdated. ChatBees addresses this challenge by automatically identifying and filling gaps in your existing knowledge repository. It does this by intelligently extracting valuable insights from historical support tickets. This continuous, automated process ensures your knowledge base remains current and comprehensive, even as your product landscape changes.By leveraging the wealth of information contained in past customer interactions, ChatBees maintains an up-to-date, interconnected repository of valuable information, enhancing your team's ability to provide swift and accurate support.🚀AI-Driven Ticket ResolutionAutomated reference resolution and interactive copilot🤖By providing this dual approach - automated reference resolution and interactive copilot - ChatBees empowers support agents to handle complex issues more effectively. Agents can fine-tune their understanding of each case and deliver polished, solution-oriented responses to customers, ultimately enhancing the quality and efficiency of support interactions.Auto Reference ResolutionWhen a new ticket is created in HubSpot, ChatBees springs into action, automatically analyzing the ticket's content. Drawing from a rich repository of historical tickets and your comprehensive knowledge base, it swiftly generates a suggested resolution. This AI-driven process provides support agents with a valuable reference point, offering relevant information and potential solutions at their fingertips.Armed with this intelligent recommendation, support agents can quickly review the suggested resolution, adapt it as needed, and address the customer's issue more efficiently. This streamlined workflow not only accelerates response times but also ensures consistency in problem-solving across your support team.By leveraging past resolutions and curated knowledge, ChatBees empowers your agents to provide more accurate, timely, and effective support, ultimately enhancing customer satisfaction and reducing resolution times.Ticket CopilotSupport agents have the additional capability to access the ChatBees user interface directly. This feature allows them to delve deeper into ticket-related inquiries, gaining more comprehensive insights when needed. Moreover, agents can leverage ChatBees' advanced AI to draft customer reply emails based on the proposed resolution. This functionality streamlines the communication process, ensuring that responses are not only accurate and consistent with the solution, but also professionally crafted.Moreover, agents can leverage ChatBees' advanced AI to draft customer reply emails based on the proposed resolution. This functionality streamlines the communication process, ensuring that responses are not only accurate and consistent with the solution, but also professionally crafted.We are integrating the copilot functionality directly into HubSpot, allowing support agents to manage follow-ups without leaving the HubSpot or switching to the ChatBees UI. Contact us to share your requirements and participate in our early trial!💹Automations & Analytics - Coming SoonWith ChatBees, you're not just resolving tickets – you're leveraging AI to transform your entire support ecosystem, driving efficiency and unlocking valuable business intelligence.💹Human Agent Centric AutomationsChatBees AI Agent revolutionizes customer support by automating complex issue resolution processes. When a customer issue arises, the AI Agent swings into action, performing a series of intelligent tasks: 1. Automatically analyzes the customer's issue 2. Retrieves relevant customer information 3. Executes appropriate actions based on the issue type For instance, if a user requests license activation, the ChatBees AI Agent: 1. Automatically fetches the customer's details 2. Verifies the license purchase 3. Activates the license This automation extends to various support scenarios, including processing refunds and other common customer requests. The human agent's role is streamlined to verifying and confirming these AI-initiated actions, significantly reducing manual workload and accelerating resolution times.AI-Powered AnalyticsChatBees is developing advanced AI-powered analytics capabilities. This upcoming feature will provide deep, actionable insights derived from your support tickets. By analyzing trends, common issues, and resolution patterns, this tool will empower your team to proactively improve customer experience and optimize support processes.Please contact us for additional features or partnership!Contact Us --- ChatBees now is live onMarketplace!Read MoreAI Chat for ConfluenceChat with individual page, or entire Collection including attachments within Confluence. Summarize pages, and more! Try it now from Atlassian Marketplace Note: The old "AI Powered Search/Chat for Confluence" app was no longer supported. Please use the "AI Chat for Confluence" app.Chat with your pagesChat with individual page, or entire Collection including attachments within Confluence. Get instant answers to your questions with citations back to the source pages. The chatbot understands context and can handle follow-up questions naturally. Perfect for quickly finding information across your Confluence knowledge base without having to manually search through pages.Secure Chat with all data in the CollectionChat with all data, PDFs, Website, Confluence, Google Drive, Notion in Collection. Chat within a page or a larger window. Only the Confluence users with permission to access the space can chat.Summarize pagesGet quick summaries of your Confluence pages. Perfect for long documents and getting the key points at a glance. You can generate the summary by clicking the 'Summarize' button on the page or insertng the summary content into the page with the Chatbees Macro.Ingest Space or CQL with Auto SyncIngest a whole Confluence space, or use CQL to filter the pages from one or multiple spaces, with attachments. Schedule an Auto Periodical Ingestion to keep AI up-to-date. Ingest additional data sources, such as PDFs.Frequently Asked QuestionsPlease contact us for additional features or partnership!Contact Us