Tekst

Book a DemoBook a DemoBook a DemoThe world’s leading enterprises can now automate with confidence.Top use cases for process automationA bold new path for enterprise CRM/ERP operations. “Their AI-powered solution improved our email routing accuracy to 90%”“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”Christophe LapeauSalesforce Owner at SecurexCase & Incident ManagementAutomated product incident reporting →Smart case prioritization →Case enrichment with contextual insights →AI-powered case classification →Shared Inbox AutomationShared inbox management →AI-driven email labeling & routing →Outlook shared inbox automation →Seamless case creation in Salesforce →Document & Order ProcessingQuote to Cash →Accounts Payable →Order intake →Inventory solutions →Connect Outlook with SAP Automation →Intelligent Document Processing →Customer SupportEmail to Case →Complaint handling →View all use casesView all use casesView all use cases Map with context. Automate with confidence.Tekst turns unstructured communication into real process intelligence, so AI can execute workflows across your enterprise stack with accuracy, control, and continuous optimization.Talk to TekstTalk to TekstTalk to Tekst99+Without TekstUnstructured communication hides how work actually happens, causing delays and missed opportunities.Teams spend hours stitching processes together across inboxes, documents, and systems.Automations remain fragile, forcing teams to babysit workflows that don’t scale.Lack of operational context makes it nearly impossible to deploy AI agents with confidence.99+TekstProcess Intelligence maps how decisions and workflows truly flow across your organization.AI agents automate operational workflows across systems without changing how teams work.Real-time process insights reveal bottlenecks and continuously surface new automation opportunities.Automated execution keeps systems synchronized, reduces manual effort, and improves over time.+25more+25more+25moreSystems of Record becomeSystems of Action.No system overhauls. No downtime. Just intelligent automation that optimizes efficiency, connects data, and scales effortlessly. Talk to tekstTalk to tekstTalk to tekstTurn your operations into acompetitive advantage.AI built for your businessA custom-trained AI model built on your company’s data, workflows, and expertise—continuously learning and optimizing to improve efficiency at scale.Enterprise-grade security & complianceYour company retains full ownership and control of its data. Tekst processes information in real-time, ensuring enterprise-level security, compliance, and trust.Seamless integrationNo change management required. Tekst integrates directly into your company’s existing tools and systems, keeping operations smooth, efficient, and scalable.ROI in weeks, not months.Unified IntegrationsConnect Tekst to inbox, CRM, ERP and workflow tools to capture operational interactions in real time.1 hour1 dayProcess IntelligenceTopic discovery and workflow insights reveal bottlenecks, handoffs and hidden operational patterns.‍‍Context Graph BuilderTekst builds a context graph mapping decisions, dependencies and end-to-end workflow logic across systems, giving you and AI Agents necessary visibility.‍1 week1 monthAgentic AutomationAI agents execute workflows, update enterprise systems and handle real-world exceptions autonomously.‍Autonomous OptimizationTekst learns from every interaction to expand automation and optimize processes over time.∞Book a DemoBook a DemoBook a DemoSuccess stories from the real world.“Seamless shared inbox collaboration”“With Tekst, we transitioned from personal mailboxes to a shared inbox, significantly improving our email management and collaboration. Now, colleagues can easily assist each other, enhancing our customer service efficiency.”Sophie De KeerMilcobel | FMCG1shared inbox250Kemails annually200%faster FRT“Tekst is great for routing large volumes”“Managing millions of emails annually was a monumental task until we partnered with Tekst. Their AI-powered solution improved our email routing accuracy to 90% in just weeks, streamlining our operations and enhancing customer satisfaction.”Christophe LapeauSecurex | HR & Payroll3.2million emails90accuracy85%auto-classificationEnterprise efficiency, verifiedLecotMitsubishiSoluciousAGO JobsCras AlsicoKentuckyRoulartaSecurexBDAsteriaFrieslandCampinaColruytDossche MillsAcertaLecotMitsubishiSoluciousAGO JobsCras AlsicoKentuckyRoulartaSecurexBDAsteriaFrieslandCampinaColruytDossche MillsAcertaHow it works.Tekst automates complex and repetitive work. In just a few days, our AI connects to your systems, learns your business’s unique language(s), and begins to streamline operations—without workflow disruptions. Here’s how it works:See Tekst in actionSee Tekst in actionSee Tekst in actionStep 1Map reality Connect inboxes, ERP, CRM, and documents to reveal how work actually flows across your business. Turn unstructured communication into a real-time map of decisions, bottlenecks, and process opportunities.Step 2Automate with confidence Deploy AI agents that execute workflows across systems and handle real-world exceptions without breaking. Automate complex operational work in weeks — without heavy IT or change management.Step 3Continuously improveEvery interaction makes your processes smarter and reveals the next automation opportunity. Scale from isolated workflows to self-optimizing operations that grow with your business.Join our team.As our company rapidly expands, we are always on the lookout for ambitious individuals eager to join our dynamic team of top tier talent.Join our teamJoin our teamJoin our teamA look behind the scenes.Discover the impact of AI on your enterprise. Whether you're exploring automation or ready to optimize at scale, our experts are here to help—no jargon, just real solutions.Talk to our expertsTalk to our expertsTalk to our experts Wouter JanssenAutomation Engineer @ TekstThe self-improving company is here.Big claims are easy. Real impact is what matters. Tekst doesn’t just promise efficiency—we turn "where did that message go?" into "already handled."See the storiesSee the storiesSee the storiesFoodMilcobelMilcobel is one of Belgium's largest dairy cooperatives, delivering high-quality dairy products like milk powders, mozzarella, cheese, and ice cream to B2B customers globally. Milcobel generated a revenue of €1.5 billion, with over 1,800 global employees and millions of cows. Switched from personal inboxes to using 1 shared inbox, integrated with Outlook and SAP‍.HR ServicesSecurexSecurex provides comprehensive HR services, from social secretariats and entrepreneurial support to prevention services.MedtechBecton DickinsonBecton Dickinson (BD) is a global medical technology leader that manufactures and sells medical devices to hospitals, laboratories, and healthcare institutions worldwide. With a vast network of customers, BD faces the ongoing challenge of delivering exceptional service while managing an enormous volume of support requests. Build the Self-Improving Enterprise See how top enterprises cut cycle times and cost-to-serve through Process Intelligence. Download the executive summary now.Email Address*Get the paper × This website uses cookies This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy. Read more Accept all Decline all --- Book a DemoBook a DemoBook a DemoSimple, scalable pricing based on the jobs you need done.Explore a complete enterprise solution for your team that scales with your business. ‍Process IntelligenceTekst captures and analyzes every operational event across emails, documents, and systems to reveal how work truly flows through your organization. Gain real-time visibility into volumes, decision paths, bottlenecks, and automation opportunities, enabling smarter operational and AI deployment decisions. Priced based on event volume.Agentic AutomationsTekst automates repetitive tasks behind the scenes directly within your existing systems like Outlook, SAP, or Salesforce. Whether it’s routing requests, enriching ERP records, or syncing with CRM, each job-to-be-done is priced individually based on its complexity and value. You only pay for what’s automated — not for every user touching the process. Priced based on job-to-be-done. ‍Example Use Case: Mailbox StructuringFor organisations operating shared mailboxes across customer service, logistics, finance or sales, Tekst brings structure and oversight. We implement intelligent routing, assignment rules, and inbox governance — so every message is owned, every SLA is tracked, and teams gain full visibility across channels. Priced based on inbox volume.A record we stand byWe’ve never lost a customer and we're confident you won’t be the first. With Tekst, your company’s success is our priority and we’ll do everything to make it work.Talk to our expertsTalk to our expertsTalk to our experts5.0Trusted by 500+ clientsTalk with our Sales TeamFeel free to book some time to see what AI can do for your organisationTalk to our expertsTalk to our expertsTalk to our experts Name SurnameAutomation Engineer @ Tekst × This website uses cookies This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy. Read more Accept all Decline all --- Book a DemoBook a DemoBook a DemoTrusted by the bestLecotMitsubishiSoluciousAGO JobsCras AlsicoKentuckyRoulartaSecurexBDAsteriaFrieslandCampinaColruytDossche MillsAcertaLecotMitsubishiSoluciousAGO JobsCras AlsicoKentuckyRoulartaSecurexBDAsteriaFrieslandCampinaColruytDossche MillsAcertaWhy we are here. Enterprise systems were supposed to free people up. Instead, they turned talented professionals into the Human API, the expensive glue between Outlook, SAP, and Salesforce. Smart people spending their days copying data, routing requests, and babysitting broken automations that choke on anything real-world.‍We are launching Tekst in the US and EMEA because we lived this problem. Our founding team ran enterprise operations and knew the truth: you can't automate what you can't see. Traditional tools either show you the problem without fixing it, or try to fix it without understanding the full context. That's why automation keeps breaking and insights never become action.‍We believe the future looks different. We believe the decisions trapped in your people's heads will be captured, systematized, and executed by software. We believe automation will handle real-world chaos, not just the idealized version in some consultant's PowerPoint. And we believe your people won't be glue. They'll be doing what humans are actually amazing at: complex problem-solving, strategic thinking, and building what's next.‍That's why we created the Agentic Process Automation category. Tekst maps every decision embedded in your emails, cases, and orders, building process intelligence that understands your reality. Then our agents execute entire workflows end-to-end, learning and improving continuously. It's the intelligence layer your systems are missing. We're building a future where operations run itself and human talent builds what's next.‍Ready to learn more?Tekst makes your conversations actionable. And with our volume-based pricing, you can scale at your own pace.Check out our pricing page for more info.Talk to our expertsTalk to our expertsTalk to our expertsUnited States of America (US)+1 650 668 4682United Kingdom (UK)+44 203 950 3532Belgium (BE)+32 59 28 05 24 --- Book a DemoBook a DemoBook a Demo Go Back to Blog ListingWhy Process Intelligence Is Critical When Implementing AIGo Back to Blog ListingAI has become a strategic priority for many enterprises. From generative AI to automation and decision support, organizations are investing heavily in technologies that promise faster operations and better customer experiences.Yet despite this momentum, many AI initiatives fail to deliver real impact.The issue is rarely the model. More often, AI underperforms because it’s implemented without a clear understanding of how work actually happens. That’s why process intelligence is critical when implementing AI: it provides the operational context AI needs to improve performance instead of amplifying inefficiencies.‍The Risk of Implementing AI Without Process UnderstandingAI does not operate in isolation. It executes within processes—often complex, fragmented, and poorly documented ones.When organizations deploy AI without process intelligence, they tend to automate exceptions, reinforce inefficiencies, or introduce new operational risks instead of eliminating them. AI may make work faster, but not better.This is especially visible in text-driven operations such as email handling, ticket management, or shared inboxes. Without understanding ownership rules, routing logic, escalation paths, or SLAs, AI can easily act on the wrong signals.AI doesn’t fix broken processes. It scales them.Process intelligence mitigates this risk by making processes visible before automation starts.‍What Process Intelligence Adds to AI ImplementationVisibility Into How Work Really FlowsProcess intelligence reveals how work actually moves across systems and teams—not how it was designed on paper. It shows where work gets stuck, where rework happens, and which steps drive delay, cost, or dissatisfaction.This visibility is what allows AI to operate with purpose instead of guesswork.For organizations where most work starts in unstructured communication, this visibility often begins at the inbox. Tekst’s perspective on turning incoming messages into structured process insight is a good example of this approach in practice (How Tekst works)Better Prioritization of AI Use CasesA common reason AI initiatives fail is poor prioritization. Teams often start with what seems innovative rather than what creates real operational leverage.Process intelligence changes that. By exposing where problems originate, it helps organizations focus AI efforts on the steps that matter most—leading to faster ROI and better alignment between business and technology.This becomes very concrete in workflows like turning inbound emails into structured cases, where context determines whether AI creates order or just accelerates noise. A typical example is Email to Case, where understanding the process is essential before automation adds value.‍Why Process Intelligence Matters Even More for Text-Based AIA large share of enterprise work is triggered by unstructured inputs: emails, tickets, documents, and messages. While AI is increasingly good at understanding language, language understanding alone is not enough.To create real value, AI must understand:where a message belongs in the process,what should happen next,which rules or SLAs apply,and how outcomes should be measured.Process intelligence connects language to workflow. It ensures AI doesn’t just classify text, but drives the right action in the right operational context.This is why inbox-driven operations—such as shared inbox management—are such a critical starting point for enterprise AI.‍From Seeing to Doing: Process Intelligence as a FoundationProcess intelligence also plays a key role as organizations move from insight to execution.As AI systems take on more responsibility, enterprises need decisions to be explainable, auditable, and compliant. Process intelligence provides the traceability required to understand why actions were taken and how outcomes were produced.This shift—from observing processes to actively executing them with AI—is often described as Agentic Process Automation. Tekst explores this evolution in more depth in its explanation of what Agentic Process Automation (APA) is.‍Final Thought: AI Needs a Map, Not Just an EngineAI changes how work is executed, but process intelligence determines whether that change improves or undermines enterprise performance.Without process intelligence, AI risks becoming a faster version of the same operational mess. With it, AI becomes a controlled, measurable, and scalable way to improve how work gets done.If AI is the engine of modern operations, process intelligence is the map. And without a map, speed alone won’t get you where you need to be.If you’re at the stage where this is no longer theoretical, the natural next step is to explore How Tekst works or see how this translates into real results via Tekst’s customer stories.‍ Other blog you might likeGen AI: Unpacking the Differences Between Open-Ended and Close-Ended AI TasksTekst.com unpacks open-ended vs. close-ended AI tasks. Discover how these distinctions shape AI development, user expectations, and real-world applications.Read More23 Customer service metrics for 2023Tekst.com outlines 23 essential customer service metrics for 2023. Track these KPIs to optimize support, improve satisfaction, and build trust with your audience.Read MoreHow we deliver complex model insights in under 100msTekst.ai shares its approach to delivering lightning-fast analytics with caching, DynamoDB, and smart backend strategies for enhanced customer support efficiency.Read MoreGet AI into your operationsDiscover the impact of AI on your enterprise. We're here to help you get started.Talk to our expertsTalk to our expertsTalk to our experts Name SurnameAutomation Engineer @ Tekst