staircase-ai

Staircase has been acquired by Gainsight! Read More on Gainsight's Latest Acquisition Staircase has been acquired by Gainsight! Leverage Artificial Revenue Intelligence to predict churn, identify hidden growth opportunities at scale, and eliminate any need for human feedback. Request a Demo "> Trusted by global revenue teams who use Staircase AI to turn customer teams into revenue streams How does Staircase AI Work? real time Staircase AI captures and analyzes emails, tickets, messages, calls, meetings, product usage and more. real time Staircase AI automatically turns customer signals into churn risks and growth opportunities, health and sentiment scores, and more. respond Act proactively in response to churn risks or opportunities in one click. Boost Customer Revenue Let AI gather, sort, and analyze customer data entirely automatically to pinpoint churn and uncover growth. Churn Prediction & Prevention Drive Growth & Expansion Governance 
& Visibility Unique 360° data warehouse, that ensures you always believe what you see. Visibility with Zero Ops How it works Efficiency & Productivity Make key revenue choices on strategy, efficiency and productivity without the depending on CRM perfection. Increase Productivity & Efficiency Rich Fatigate SVP Sales & Partnerships Staircase AI saves 25% of our CSMs working time. Free your team to grow revenue instead of drowning in data & tools. Bad revenue intelligence Rule – based Biased Relies on CRM Only human, relies on memory Request a Demo Good revenue intelligence AI – powered Accurate & objective Collects directly from source Always on Request a Demo Customer-Facing Teams Are a Cost Center Revenue Engine 20% drop in Churn Instant Alerts on strategic accounts 25% of CSMs time wasted 22% increase in expansion growth Integrating Straight to the Source (without you maintaining it later...) Staircase AI integrates directly with the source, eliminating any admin or configuration work on your end. Connect the most popular tools to Staircase AI, and let AI work for you. Gmail Communication Channels Monday CRM and task management Intercom Product analytics Slack Communication Channels Zoom Video calls Hubspot CRM and automation Salesforce CRM and task management Gainsight Customer Success Jira Project Management Clari CoPilot Revenue Intelligence Outlook Communication Channels Mixpanel Product analytics Zendesk Support platform S3 Product analytics Google Cloud Product analytics MS teams Communication Channels Gong Communication Channels Freshdesk Customer Support Google Meet Video Conferencing Pipedrive Sales CRM Zoom Video calls Salesforce CRM and task management Google Cloud Product analytics MS teams Communication Channels Gainsight Customer Success Freshdesk Customer Support Jira Project Management Google Meet Video Conferencing We Care for Your Security We deeply care about your privacy and security, making sure you feel confident and safe using Staircase AI. Visit our security to learn about our policies, certifications and more. Visit Our Security Center Here’s what our customers say Editor's Picks webinars Leadership Talks: From Growth Mode to Retention Mode Watch Webinar guides-and-reports The Customer Expansion Report: Identifying Untapped Opportunities Get Report guides-and-reports The Future of CS: 15 Experts Discuss Trends & Predictions Get Report guides-and-reports The Reality Behind CS Playbooks: Survey Results Get Report success-stories How Syte Integrates Smart Relationship Intelligence into its CS Stack Get Case Study webinars High Touch VS Low Touch: Rethinking Customer Success Models Watch Webinar Get your custom report Churn prediction is all about getting the right signals. GET A FREE CHURN ANALYSIS REPORT --- Staircase has been acquired by Gainsight! Read More on Gainsight's Latest Acquisition Your Customer Success Subject Matter Expert on AI Autopilot Request a Demo Transform Your Customer Revenue With The Power Of AI Analyze Millions of Customer Signals You can’t analyze millions of signals, but AI can. Sit back while our AI automagically scans your customers’ emails, tickets, slack messages, and all other customer signals. Our AI Understands Customers Like You Staircase AI is not ChatGPT. It’s your Customer Success expert matter uncovering customer behavior that drives revenue retention. You can start using our out-of-the-box actions and insights tomorrow. You Can’t Trust Manually Recorded Data We don’t collect your customer data from the CRM nor rely on manual input. We collect data straight from the source, getting you from 10% visibility to 95%. You don't need to maintain Staircase AI, It’s completely hands-free. Request a Demo 2.2M+ Communications read monthly 90%+ accuracy in sentiment detection 86.2%+ more accurate health score *compared to rule-based health scoring systems -20% drop in churn *based on Staircase AI data Built for Leaders and Doers Executives CS Sales Operations Churn Growth Executive Dashboard Churn Prediction Team Efficiency & Insights AI Summaries Alerts & Notifications Churn Analysis Executive Dashboard Leverage an AI-based approach to track your accounts' real-time status, without questioning the data you see. Churn Prediction Our AI churn prediction scores™ detects customer risks based on your accounts’ historical data. Team Efficiency & Insights Staircase AI brings unprecedented accuracy to your teams’ performance analysis: efficiency scores, time spent on accounts, true costs per account, and more. AI Summaries AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items. Alerts & Notifications Use Slack or email alerts to turn Staircase AI insights and data into real time actions for your team or executive management. Churn Analysis Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time. Health Scores Stakeholder KPIs Live Customer Journey Topics & Sentiment AI Summaries Churn Analysis Health Scores AI-powered health score, objectively measuring customer sentiment, real-time risks, stakeholder changes, and more crucial events impacting your customers' health. Stakeholder KPIs Define, track and enforce your stakeholder engagement goals. Staircase AI maps your stakeholders, identifies new ones, and alerts on the constant changes. Live Customer Journey Easily manage your accounts strategically by using a real-time customer journey, including stages, scores trends, and more. Topics & Sentiment Use our AI-powered network analysis technology to navigate your sales teams to the best relationships. AI Summaries AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items. Churn Analysis Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time. Relationship Heatmaps Spot Opportunities AI summaries Live customer Journey Relationship Heatmaps Use our AI-powered network analysis technology to navigate your sales teams to the best relationships. Spot Opportunities Use our AI-powered alerts to spot expansion opportunities through new advocates, positive customer moments, and topics. AI summaries AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items. Live customer Journey Build your expansion strategy on accounts by easily knowing it from head-to-toe using a real-time customer journey, including stages, scores trends, and more. AI-Powered Scores 100% Coverage Advocates tracker Topics & Sentiment Live Customer Journey AI Summaries Churn Analysis AI-Powered Scores Health, sentiment, churns scores - all without a single manual action. Time to measure sentiment objectively, track real-time risks, stakeholder changes, and more. 100% Coverage Emails, tickets, calls, chats, and more - Staircase AI unlocks unprecedented access to your VoC. Advocates tracker Staircase AI doesn't just score your accounts' health, but stakeholders' health too. Use this to generate advocates list in a click. Topics & Sentiment Replace NPS with sentiment scores analyzed on 100% of customers. Use sentiment analysis on accounts, individuals and topics. Live Customer Journey Collect all customer signals automatically with AI technology, including stages, score trends, stakeholder changes, account events, and more. AI Summaries AI summaries for the account, calls and meetings, with lowlights, highlights, issues and action items. Churn Analysis Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time. Churn Prediction Churn Analysis Alerts & Notifications AI-Powered Scores Churn Prediction Our AI churn prediction scores™ detects customer risks based on your accounts’ historical data. Churn Analysis Your personal churn analysis analyzer - Staircase AI brings you the full story of why customers churned, in real time. Alerts & Notifications Use Slack or email alerts to turn Staircase AI insights and data into real time actions for your team or executive management. AI-Powered Scores Health, sentiment, churn, engagement scores - all without a single manual action. Relationship Heatmaps Advocates tracker AI Summaries Relationship Heatmaps Use our AI-powered network analysis technology to navigate your sales teams to the best relationships. Advocates tracker Staircase AI doesn't just score your accounts' health, but stakeholders' health too. Use this to generate advocates list in a click. AI Summaries Instead of reading through the entire account, use AI summaries to learn and strategize your next expansion deal. Request a Demo Built to fit into any tech stack Get Staircase AI’s powerful data in any platform, to easily Leverage AI to improve efficiency, prioritize and trigger the right actions, at the right time. The missing piece of analytics to show your business results Product analytics and BI are great, but you’re missing the relationships component in your KPIs. Operate efficiently to improve customer experience Once you have the full analytics picture, use it to trigger the right playbooks, prioritize tasks, and improve your customer experience. Integrations Text signals Voice signals Product signals CRM and task management Request a Demo We Care for Your Security We deeply care about your privacy and security, making sure you feel confident and safe using Staircase AI. Visit our security to learn about our policies, certifications and more. Visit Our Security Center Here’s what our customers say Get your custom report Churn prediction is all about getting the right signals. Request a Demo