spiralup.co

Your AI Agent for Customer ReviewsWe binge-read millions of your reviews, live chats, and calls so you can simply ask:Give it a tryAsk Spiral aboutSpotifyapp reviewsOr start with one of these:What are users' biggest complaints about the app?Show me recent 1-star reviewsWhat features are users requesting most?Analyze sentiment trends over the past monthTrusted bySpiral - Analyze Customer Feedback with AI --- Simple, transparent pricingChoose the perfect plan for your team. Start free and scale as you grow.* 1 feedback piece = 1 live chat, phone call, survey response, or reviewFree$0Perfect for getting started with review analysisGoogle Play review app scanOne time limited feedback scanAI Agent accessBasic analysisSentiment analysis20 queries per dayCommunity supportSOC 2 complianceGet Started FreeRecommendedStarterCustomIdeal for growing businesses and teams2K feedback pieces/monthEverything in Free, plus:6 months of data backfillTheme analysis50 queries per day2 data channelsDaily/Weekly AI digest reportsAdvanced KPI tracking & analyticsPII redaction76+ language supportOkta supportSlack supportLet's ChatGrowthCustomAdvanced features for scaling organizations10K feedback pieces/monthEverything in Starter, plus:12 months of data backfillPer channel taxonomy analysisUnlimited queries3 data channelsSlack integrationPriority supportCustom integrationsAdvanced reportingEmerging issues notificationsLet's ChatEnterpriseCustomTailored solutions for large organizationsUnlimited feedback piecesEverything in Growth, plus:Full historical backfillUnified taxonomy across channelsUnlimited data channelsCustom AI digest reportsReturn data feedDedicated success managerCustom SLA24/7 supportLet's ChatCompare FeaturesDetailed breakdown of what's included in each planFreeStarterGrowthEnterpriseUsage LimitsMonthly Feedback PiecesOne time limited scan2,00010,000UnlimitedDaily Queries20/day50/dayUnlimitedUnlimitedData Channels-23UnlimitedData Backfill-6 months12 monthsFull historyCore FeaturesAI Agent AccessBasic queriesFull accessFull accessFull accessAnalysis CapabilitiesBasic sentimentTheme analysisPer channel taxonomyUnified taxonomy across channelsSentiment AnalysisAdvancedAdvancedAdvancedAdvancedLanguage Support-76+ languages76+ languages76+ languagesReport Generation-AI digest reportsAI digest + advancedCustom AI reportsKPI & Analytics-Full dashboardFull dashboardCustom dashboardsIssue DetectionManualAuto notificationsAuto notificationsAuto + custom alertsReturn Data FeedNoneNoneNoneFull API accessTeam CollaborationNoneSlack integrationSlack + priorityFull integration suiteCustom FeaturesNoneNoneCustom integrationsFull customizationData SecurityStandardPII redactionPII redactionPII + custom securityAuthenticationBasic loginOkta SSOOkta SSOOkta + custom SSOComplianceSOC 2SOC 2SOC 2SOC 2 + customSupport & TrainingCommunity forumsSlack supportPriority support24/7 + success managerService LevelBest effortStandardStandardCustom SLAFrequently Asked QuestionsWhat's a feedback piece?A feedback piece is 1 live chat, phone call, survey response, review, or other feedback entity that gets analyzed by our AI system.Can I change plans at any time?Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate your billing accordingly.What happens if I exceed my conversation limit?We'll notify you when you're approaching your limit. You can upgrade your plan or purchase additional conversations as needed.Do you offer annual discounts?Yes, we offer discounted rates for annual commitments. Contact our sales team to learn more about annual pricing.What data sources do you support?We support Google Play, Salesforce, Zendesk, Genesys, Qualtrics, and many other platforms. See our integrations page for the full list. Enterprise customers can request custom integrations.Is my data secure?Absolutely. We use enterprise-grade security with SOC 2 compliance, end-to-end encryption, and PII reduction to keep your data safe. Learn more on our security page.Ready to get started?Join thousands of companies using Spiral to understand their customers better.Start Free TrialContact SalesSpiral - Analyze Customer Feedback with AI --- IntegrationsConnect Spiral with your existing tools and platforms to automatically analyze customer feedback across all touchpoints.CRMs / CCaaS / Support PlatformsZendeskLiveNative: API TokenIntercomLiveSeamlessAircallLiveSeamlessSalesforceLiveNative: API TokenMicrosoft DynamicsLiveGuided ImportFreshdeskLiveGuided ImportZoho CRMLiveGuided ImportGorgiasLiveGuided ImportOracleLiveGuided ImportHubSpotLiveGuided ImportLiveAgentLiveGuided ImportCrispLiveGuided ImportGenesysLiveGuided ImportProduct Reviews / App StoresGoogle PlayLiveSeamless: URLApp StoreLiveGuided ImportTrustpilotLiveGuided ImportBazaarvoiceLiveGuided ImportAAppFollowLiveGuided ImportAAppFiguresLiveGuided ImportYotpoLiveGuided ImportPowerReviewsLiveGuided ImportSurvey & NPS ToolsQualtricsLiveGuided ImportMedalliaLiveGuided ImportDelighted NPSLiveGuided ImportSurveyMonkeyLiveGuided ImportTypeformLiveGuided ImportZenloopLiveGuided ImportData Warehousing & AnalyticsSnowflakeLiveGuided ImportLookerLiveGuided ImportDon't see your platform?We're constantly adding new integrations. Contact us to request support for your specific tools.Request IntegrationSpiral - Analyze Customer Feedback with AI