Solidroad

QA and train your human and AI agentsMake every customer interaction better, faster, and more consistent with the optimization platform for CX agents.See a demoSee a demoSee a demoClose the loop from customer insight to agent improvementClose the loop from customer insight to agent improvementReview 100% of interactions in seconds.See the full picture of customer interactions across phone, live chat, video, and email support, at a glance.Generate custom trainings for agents.Coach reps with AI simulations that look, act, and sound like your real customers.Watch customer satisfaction increase.QA and training work together to improve every conversation, whether human or AI."We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportCase study50%Faster time to quality threshold33%Increase in resolution speed"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportCase study50%Faster time to quality threshold33%Increase in resolution speed"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportCase studyCX teams use Solidroad to raise the quality bar on every customer interaction, unifying human and AI agents in one optimization layer that continuously improves performance across all conversations. Support, sales, and customer success teams use Solidroad to improve every interaction, ramp faster, and build stronger customer relationships. With AI-powered training and feedback. CX teams use Solidroad to raise the quality bar on every customer interaction, unifying human and AI agents in one optimization layer that continuously improves performance across all conversations. Built by CX expertsOur team brings deep experience from category-leading CX companies. That expertise is translated into a platform built for speed, clarity, and operational excellence.Engineered for enterprisesEnterprise-ready by design, Solidroad is SOC 2 and ISO 27001 certified and adheres to strict security protocols to safeguard your data.Made for your CX stackSolidroad integrates with your CX tech stack, connecting quality improvements across your entire agent ecosystem.IntercomGladlyGongDecagonFreshdeskGuruZendeskServiceNowNotionHelpScoutGorgiasAircallTalkdeskLiveAgentRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedIn© 2026 Solidroad Inc. All Rights Reserved --- 100%QA Coverage5xtrainer efficiencyRaise the quality bar for every customer interaction.Al-native QA and training built for high-volume teams. Automatically surface risk, identify skill gaps, and trigger personalized coaching in real time.Get started with SolidroadSchedule an expert-run, 30 minute tour of the platformTrusted by leading teamsFrom scaling startups to global brands — see what they’re saying about Solidroad.From scaling startups to global brands — see what they’re saying about Solidroad."We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product Support"We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product Support"We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product Support"We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product Support"We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product Support"We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product Support"We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product Support"We now have accurate visibility into quality across our teams. When we find gaps, we can verify they're fixed before they affect more customers."Denessy RoderoManager - Business Transformation"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedIn© 2026 Solidroad Inc. All Rights Reserved --- Podium validates agent readiness, cutting time-to-quality by 50%50%50%50%Faster time to quality threshold33%33%33%Increase in resolution speedIndustryCustomer Engagement & Communication SoftwareCustomerMarissa TaylorManager Product SupportUser sinceFeb 2025Visit WebsitePodium provides customer engagement software that helps businesses manage messaging, reviews, and payments in one place.As their support team grew, Podium needed a way to verify that new agents met quality standards before handling live customers. Without quality gates, agents went live before they were ready - leading to inconsistent performance and quality issues that affected customers. By implementing validation checkpoints, Podium now verifies agent readiness before deployment. Agents reach quality thresholds 50% faster, and resolution speed has improved by 33%.The challengeNo way to verify agents were ready before they went livePodium's support team was growing, but there was no structured way to validate that new agents met quality standards before handling customers. Agents would complete training materials but still struggle with live issues - the gap between knowing information and executing against quality standards wasn't being measured. Quality problems only surfaced after they'd already impacted customers."We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportWHY SOLIDROAD?Quality gates before customer deploymentPodium needed a way to verify readiness, not just track course completion. Solidroad offered validation simulations that test agents against real scenarios - surfacing specific quality gaps before deployment. Managers get clear visibility into who's ready and who needs more work, and agents are validated against Podium's actual standards rather than generic assessments.SOLUTIONValidation checkpoints that surface specific gapsPodium now requires agents to pass quality validation before they're approved for live customer interactions. These checkpoints test agents against real scenarios and surface specific gaps - troubleshooting ability, tone, product knowledge - that must be addressed before deployment. Managers can see exactly where each agent stands and make data-backed decisions about readiness."New hires were scared to really dig into troubleshooting because they didn’t want to make a mistake. We needed a way to help them shake that hesitation before dealing with real customers."Marissa TaylorManager Product SupportRESULTFaster time to quality, better resolution ratesEven before full cohorts completed their programs, the impact was clear. Agents now reach quality thresholds 50% faster - validated as ready in 60 days instead of 90. Resolution speed improved by 33% as agents who passed validation handled issues more efficiently. Quality problems are caught before deployment rather than after.CONCLUSIONQuality validation that prevents issues before they reach customersSolidroad has given Podium what they lacked: a way to verify agent quality before deployment. Managers know who's ready and who needs work. Agents are validated against real standards. And quality issues are caught early rather than discovered through customer complaints. With validation proving effective for new hires, Podium is expanding to ongoing quality measurement for tenured agents."We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportMore case studiesFinomFinom is a fast-growing fintech company helping businesses manage their finances with speed, clarity, and confidence.FeverFever is a global marketplace for live events, connecting millions of people to concerts, exhibitions, and cultural experiences in over 100 cities.Raise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedIn© 2026 Solidroad Inc. All Rights Reserved --- Innovative CX teams love SolidroadReal teams using Solidroad to see, measure, and improve every customer conversation.Read moreFever achieves 100% quality visibility across global support operations50%drop in interview timeRyanair validates candidate quality at scale, cutting hiring time in halfRead more1 HourSaved per simulationActiveCampaign achieves consistent quality measurement across global teamsRead more18%Reduction in Average Handling TimeCrypto.com improves CSAT by 3% and reduces handling time by 18% with quality visibility at scaleRead moreRead moreFever achieves 100% quality visibility across global support operations50%drop in interview timeRyanair validates candidate quality at scale, cutting hiring time in halfRead more1 HourSaved per simulationActiveCampaign achieves consistent quality measurement across global teamsRead more18%Reduction in Average Handling TimeCrypto.com improves CSAT by 3% and reduces handling time by 18% with quality visibility at scaleRead more"We now have visibility into quality across 100% of interactions, not just a sample. And when we find gaps, we can verify they're fixed before they affect more customers."Natalia García JanéSenior Operations Manager (Customer Care)Read more100%Customer interactions scored"We now have visibility into quality across 100% of interactions, not just a sample. And when we find gaps, we can verify they're fixed before they affect more customers."Natalia García JanéSenior Operations Manager (Customer Care)Read more100%Customer interactions scored"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportRead more50%Faster time to quality threshold"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportRead more50%Faster time to quality threshold"We now know agents meet our quality bar before they ever touch a customer. That's the difference."Marissa TaylorManager Product SupportRead more50%Faster time to quality threshold“Team members are happy that quality is now representative of 100% of their work, and not just a lucky or unlucky sample.”Basile JodeauKnowledge ManagerRead more100%Customer interactions scored“Team members are happy that quality is now representative of 100% of their work, and not just a lucky or unlucky sample.”Basile JodeauKnowledge ManagerRead more100%Customer interactions scoredRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedInRaise the bar for every customer interactionMENUCustomersResourcesCareersCOMPANYHelpTermsCookiesSecurityPrivacySocialX (Twitter)LinkedIn© 2026 Solidroad Inc. All Rights Reserved