Siena AI

Empathic AI CX agentsdesigned for commerceEmpathic AI CX agents designed for commerceSiena combines the best of human empathy and AI agents to elevate your brand.Book a demoThe commerce agent your CX team was missingConnects to your helpdesk, commerce stack, and customer dataRuns commerce-specific workflows with deep domain expertisePlug and play, platform agnosticHey! Need help with an order I placed yesterday—I forgot to apply my discount code.No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?Yes please! Appreciate it.Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?Omg yes! That sounds amazing.Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?Yes please! Appreciate it.Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?Omg yes! That sounds amazing.Book a demoBrand intelligence that unlocks growth at scaleTurn customer interactions into strategic business insightsActivate intelligence across teams to drive revenue and retentionDelight customers by anticipating needs better than anyone elseHi! Any tips for getting a stronger espresso shot? Mine’s been tasting a little light lately.Totally—try adjusting your grind one notch finer and upping the dose by half a gram. Your TK‑02 can handle the punch :)Amazing, thank you!! I’ll test that tomorrow morning.You got it. And just a heads up—your favorite beans are low in stock. Want me to reserve a bag for your next delivery?Yes please! You read my mind.Hi! Any tips for getting a stronger espresso shot? Mine’s been tasting a little light lately.Totally—try adjusting your grind one notch finer and upping the dose by half a gram. Your TK‑02 can handle the punch :)Amazing, thank you!! I’ll test that tomorrow morning.You got it. And just a heads up—your favorite beans are low in stock. Want me to reserve a bag for your next delivery?Yes please! You read my mind.Book a demoUnify your brand voice across all channelsMirrors your tone, voice, and customer behaviourCraft channel-specific AI Personas with easeDesign personalized agents for each channelBook a demoMabelJessieYogiSamiKnowledgableCHATTYPassionateBaristaHi Sammy, Making our Mushroom Latte is easier than you might think! Just scoop the powder into a cup or dose mug, add enough water to cover the powder ad mix. Then add your preferred milk and stir it all together! Sit back, relax, and savor your newfound elevated feeling.Best,Mable at Everyday DoseMabelJessieYogiSamiKnowledgableCHATTYPassionateBaristaHi Sammy, Making our Mushroom Latte is easier than you might think! Just scoop the powder into a cup or dose mug, add enough water to cover the powder ad mix. Then add your preferred milk and stir it all together! Sit back, relax, and savor your newfound elevated feeling.Best,Mable at Everyday DoseHey! Need help with an order I placed yesterday—I forgot to apply my discount code.No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?Yes please! Appreciate it.Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?Omg yes! That sounds amazing.Hey! Need help with an order I placed yesterday—I forgot to apply my discount code.No worries! I’ve got your order pulled up. I can apply the code “WELCOME15” and refund the difference—ready to go?Yes please! Appreciate it.Done. Also noticed you’ve bought from our skincare line twice—our new serum just dropped and it’s a perfect match. Want me to add it to your cart with 10% off?Omg yes! That sounds amazing.We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.Jeremy ThurswellCOORead full storyWith Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.Paige ZachsVP Supply Chain, Operations & CustomerRead full storyIf you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.Todd BaxterCOOAs Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.Andrew JobsonGlobal Head of Customer SupportRead full storyThe quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.Jessica WeissCX Lead Product PartnerRead full storySiena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.Beatriz LopesHead of Customer ExperienceRead full storyWe chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.Bryan PorterCo-founder, Chief eCommerce OfficerRead full storySince implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.Cate MarquesCXORead full storySometimes I read Siena's responses and think, this is better than what I would have written myself.Miles JohnsonDirector of Customer ExperienceRead full storyWhen I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.Mitch AncellottiHead of OperationsWe found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.Jeremy ThurswellCOORead full storyWith Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.Paige ZachsVP Supply Chain, Operations & CustomerRead full storyIf you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.Todd BaxterCOOAs Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.Andrew JobsonGlobal Head of Customer SupportRead full storyThe quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.Jessica WeissCX Lead Product PartnerRead full storySiena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.Beatriz LopesHead of Customer ExperienceRead full storyWe chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.Bryan PorterCo-founder, Chief eCommerce OfficerRead full storySince implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.Cate MarquesCXORead full storySometimes I read Siena's responses and think, this is better than what I would have written myself.Miles JohnsonDirector of Customer ExperienceRead full storyWhen I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.Mitch AncellottiHead of Operations252525%Brands using Siena automate up to 80% of customer interactions, achieving faster response times, quicker resolutions, and higher customer satisfaction.98%Faster response timeFaster response time90%Faster resolution timeFaster resolution time+94.7%Average CSATAverage CSATThe agentic commerce platformDrive sales with generative product recommendationsHelp customers find the right product, complete their routine, or try
something new. Siena knows your customers and makes intelligent, in-the-moment suggestions that drive revenue and retention.Drive sales with generative product recommendationsHelp customers find the right product, complete their routine, or try
something new. Siena knows your customers and makes intelligent, in-the-moment suggestions that drive revenue and retention.Drive sales with generative product recommendationsHelp customers find the right product, complete their routine, or try
something new. Siena knows your customers and makes intelligent, in-the-moment suggestions that drive revenue and retention.Scale social media engagement and moderationTurn social interactions into revenue. Siena engages shoppers on social channels, answers product questions, captures buying intent, and converts community engagement into tangible ecommerce growth.Scale social media engagement and moderationTurn social interactions into revenue. Siena engages shoppers on social channels, answers product questions, captures buying intent, and converts community engagement into tangible ecommerce growth.Scale social media engagement and moderationTurn social interactions into revenue. Siena engages shoppers on social channels, answers product questions, captures buying intent, and converts community engagement into tangible ecommerce growth.Automate post-purchase complex workflowsFrom “where’s my order?” to “I want to start my return”, Siena handles it all- updating addresses, generating labels, issuing refunds, and sending replacements in a single flow.Automate post-purchase complex workflowsFrom “where’s my order?” to “I want to start my return”, Siena handles it all- updating addresses, generating labels, issuing refunds, and sending replacements in a single flow.Automate post-purchase complex workflowsFrom “where’s my order?” to “I want to start my return”, Siena handles it all- updating addresses, generating labels, issuing refunds, and sending replacements in a single flow.Put subscription management on autopilotMore loyalty, less churn. Siena makes it easy to skip, pause, or swap- while capturing insights, offering alternatives, and boosting AOV with smart recommendations.Put subscription management on autopilotMore loyalty, less churn. Siena makes it easy to skip, pause, or swap- while capturing insights, offering alternatives, and boosting AOV with smart recommendations.Put subscription management on autopilotMore loyalty, less churn. Siena makes it easy to skip, pause, or swap- while capturing insights, offering alternatives, and boosting AOV with smart recommendations.Enhance human collaboration & agent assist Build or tweak workflows in minutes with AI Assistant. Draft on-brand replies or translations with Copilot. Make follow-ups clear and easy with Collaborative AI Routing that explains every handoff with a note.Enhance human collaboration & agent assist Build or tweak workflows in minutes with AI Assistant. Draft on-brand replies or translations with Copilot. Make follow-ups clear and easy with Collaborative AI Routing that explains every handoff with a note.Enhance human collaboration & agent assist Build or tweak workflows in minutes with AI Assistant. Draft on-brand replies or translations with Copilot. Make follow-ups clear and easy with Collaborative AI Routing that explains every handoff with a note.Enterprise-grade safety and brand controlTrusted by some of the fastest ecommerce and retail companies, our agents meet the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.Enterprise-grade safety and brand controlTrusted by some of the fastest ecommerce and retail companies, our agents meet the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.Enterprise-grade safety and brand controlTrusted by some of the fastest ecommerce and retail companies, our agents meet the highest enterprise standards with guardrails and granular controls that keep every interaction on brand and on policy.Integrate with your existing stackCustom AppsExplore all integrationsSee how fast-growing brands scale with SienaBook a demoSee how fast-growing brands scale with SienaBook a demoSee how fast-growing brands scale with SienaBook a demoPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy Policy --- Unlock Siena's magic tailored

for youOur pricing is based on your ticket volume and team structure. Share a few details with us and we’ll get in touch to give you accurate pricing info.1Team size2Tickets per month3Personal detailsHow big is your customer service team?1-1011-5051-100101-500501+Next StepTeam size2Tickets per month3Personal detailsHow many tickets do you get per month?<3,0003,000-10,00010,000-20,00020,000-30,000Over 30,000Next StepTeam sizeTickets per month3Personal detailsWhat's the best way to reach you?Email*Get Pricing1Team size2Tickets per month3Personal detailsHow big is your customer service team?1-1011-5051-100101-500501+Next StepTeam size2Tickets per month3Personal detailsHow many tickets do you get per month?<3,0003,000-10,00010,000-20,00020,000-30,000Over 30,000Next StepTeam sizeTickets per month3Personal detailsWhat's the best way to reach you?Email*Get PricingHow big is your customer service team?1-1011-5051-100101-500501+Next StepHow many tickets do you get per month?<3,0003,000-10,00010,000-20,00020,000-30,000Over 30,000Next StepWhat's the best way to reach you?Email*Get PricingWhat to expectHow does pricing work?Platform feeAccess Siena’s core AI engine and unlimited sandbox for $750/month—reliable, high-quality automation.Automation PackAutomate tickets at just $0.90 each—scale effortlessly while keeping costs in check.Support & ImplementationExpert onboarding plus dedicated Slack support—launch fast, hit goals, maximize ROI.We found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.Jeremy ThurswellCOORead full storyWith Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.Paige ZachsVP Supply Chain, Operations & CustomerRead full storyIf you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.Todd BaxterCOOAs Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.Andrew JobsonGlobal Head of Customer SupportRead full storyThe quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.Jessica WeissCX Lead Product PartnerRead full storySiena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.Beatriz LopesHead of Customer ExperienceRead full storyWe chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.Bryan PorterCo-founder, Chief eCommerce OfficerRead full storySince implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.Cate MarquesCXORead full storySometimes I read Siena's responses and think, this is better than what I would have written myself.Miles JohnsonDirector of Customer ExperienceRead full storyWhen I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.Mitch AncellottiHead of OperationsWe found Siena to be the most powerful solution for AI customer support. The nice thing is that we were able to take Siena and all the training we did with it and move it to a more enterprise CX platform that better suited our needs.Jeremy ThurswellCOORead full storyWith Siena, we've shifted CX from being a cost center to a revenue driver. That transformation has been a game-changing unlock for our business.Paige ZachsVP Supply Chain, Operations & CustomerRead full storyIf you’re apprehensive about AI, just test it out. I have not seen a single person disappointed by it. I know companies using Siena and I’ve not heard one person have a bad experience with it. It will definitely change your customer service department for the better.Todd BaxterCOOAs Global Head of Customer Support at HexClad, my bar for AI is simple: it must scale without sacrificing experience. During our Q4 volume surge, Siena AI handled high-ticket volume while staying on-brand, helping us maintain quality and protect CSAT when it mattered most. Siena is a true force multiplier for modern support.Andrew JobsonGlobal Head of Customer SupportRead full storyThe quality of response that Siena comes up with is phenomenal. We've even taken inspiration from her responses and added them to our existing customer-facing communications.Jessica WeissCX Lead Product PartnerRead full storySiena’s unique responses are what people love most. We’ve had customers say her answers inspired them to purchase, because they just felt so comfortable with her. They feel that safety with Siena, which helps them purchase.Beatriz LopesHead of Customer ExperienceRead full storyWe chose Siena because it has the best admin UI, offers great control over automations, and is built specifically for eCommerce. It allows our in-house team to focus on complicated tickets while providing 24/7 support.Bryan PorterCo-founder, Chief eCommerce OfficerRead full storySince implementing Siena, we've taken back the time we spent on high ticket volume and expanded our team's roles across marketing and product development. It's transformed how we operate.Cate MarquesCXORead full storySometimes I read Siena's responses and think, this is better than what I would have written myself.Miles JohnsonDirector of Customer ExperienceRead full storyWhen I compared all the AI solutions, I asked: who can provide the ultimate customer experience that I can fine-tune for any scenario? The only logical choice was Siena.Mitch AncellottiHead of OperationsBrands that win on CX run on SienaBook a demoBrands that win on CX run on SienaBook a demoBrands that win on CX run on SienaBook a demoPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy Policy --- Our mission is to humanize the internet by turning customer interactions into meaningful relationships.How it all started.Envisioning a new way of doing customer experienceWe spent over a decade as Shopify merchants scaling ecommerce brands. We experienced first-hand how customer support tools often fell short—automation without real solutions, personalization, or insights. That's why we built Siena.Siena joins your team by integrating seamlessly with your help desk and commerce stack. It provides fully autonomous, end-to-end customer resolutions while staying true to your brand DNA.At Siena’s core is our agentic brand intelligence layer that captures and understands customer interactions deeply, enabling deep personalization and actionable business insights. Siena continuously learns from your best interactions, knowledge sources, guidance, and team expertise, becoming smarter every day.Today, Siena powers hundreds of millions of conversations for brands and handles up to 80% of interactions while maintaining an average CSAT of 4.81.Our mission is to humanize the internet by turning customer interactions into meaningful relationships. Siena is your partner for commerce growth, exceptional CX, and lasting brand loyalty.How it all started.Envisioning a new way of doing customer experienceWe spent over a decade as Shopify merchants scaling ecommerce brands. We experienced first-hand how customer support tools often fell short—automation without real solutions, personalization, or insights. That's why we built Siena.Siena joins your team by integrating seamlessly with your help desk and commerce stack. It provides fully autonomous, end-to-end customer resolutions while staying true to your brand DNA.At Siena’s core is our agentic brand intelligence layer that captures and understands customer interactions deeply, enabling deep personalization and actionable business insights. Siena continuously learns from your best interactions, knowledge sources, guidance, and team expertise, becoming smarter every day.Today, Siena powers hundreds of millions of conversations for brands and handles up to 80% of interactions while maintaining an average CSAT of 4.81.Our mission is to humanize the internet by turning customer interactions into meaningful relationships. Siena is your partner for commerce growth, exceptional CX, and lasting brand loyalty.Our teamCreators and doersHey, we're Siena—a globally distributed team driven by endless curiosity and creativity. We're on a mission to redefine what customer experience means for brands.Here, everyone owns their impact. We trust each other to jump into action, solve tough problems, and push ideas forward. We blend speed and craftsmanship, balancing the big picture with the tiny details. Relationships mean everything to us, we're honest, open, and direct with each other, building genuine connections that help us do our best work. At Siena, you're not just joining a team, you're becoming part of a group of co-creators who celebrate ownership, customer empathy, and care deeply about making an impact.We're growing fast. We'd love to meet you.We’re hiringLisa PopoviciAndrei NegrauBacked by great partnersSee how fast-growing brands scale with SienaBook a demoSee how fast-growing brands scale with SienaBook a demoSee how fast-growing brands scale with SienaBook a demoPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy Policy --- Discover the Magic of SienaDiscover the Magic of SienaDive into our customer stories to unveil how Siena has played a pivotal role in reshaping their customer experience.Filter by:AllBeautyFashionFood & BeverageHealth & NutritionHome GoodsLifestyleElectronicsGifting & Consumer GoodsPetsAllBeautyFashionFood & BeverageHealth & NutritionHome GoodsLifestyleElectronicsGifting & Consumer GoodsPetsBeautyHow Dossier Scaled International Growth with AI Agents and Zero Black Friday PanicHealth & NutritionHow EHPLabs handles 42% more tickets with smarter efficiency and an empowered teamHome GoodsFrom AI Skeptic To Advocate: How Earth Breeze Scaled Customer Support Without Losing The Human TouchHome GoodsHexClad Boosts CX Efficiency 65% with Customer Service AutomationHealth & NutritionTrue Sea Moss: Achieving 80% Automation and Unlocking a New Product Line with Siena AIFashionFresh Clean Threads Achieves 91% CSAT While Automating Tier 1 CX with SienaLifestyleCoterie Turns CX into a Revenue Engine with 65% AI AutomationHome GoodsHow Siena helped Simple Modern achieve a 98% customer satisfaction ratingBeautyProse's Perfect Formula: Personalized Beauty Products and AI-Powered Empathic SupportHealth & NutritionEveryday Dose automates over 70% of shopper inquiries with SienaBeautyHow Kitsch automates over 68% of their customer support using SienaHealth & NutritionHow MUD\WTR Brewed Up a 4.8 CSAT Score with Siena AIFashionHow Comfrt Achieved 65% Automation During Explosive GrowthHealth & NutritionHow Momentous Achieved 100% Customer Satisfaction with SienaHome GoodsHow Siena helps Terra Kaffe expand CX capacity, improve CX metrics, save over $3,000 per monthGifting & Consumer GoodsHow Goody Handled 3x More Conversations While Improving QualityHome GoodsHow Siena helps Canopy match CX capacity to seasonal demand by automating over 36% of support requestsElectronicsHow Loftie uses Siena to automate 60% of tickets and hit a 5-star support ratingHealth & NutritionHow Equip Foods Scaled Personalized CX with Siena and Open Late CollectiveFashion36 Seconds to Success: How Western Rise Used AI to Transform Team PotentialLifestyleBad Birdie: Reaching 80% Automation with Siena AI in One MonthFashionFrom Skeptic to Advocate: How Aday Embraced AI to Scale Personal Customer ServiceHealth & NutritionBuilding Connections at Scale: How FÜM Enhanced Customer Support with SienaHealth & NutritionHow Fuel Meals Transformed CX from Cost Center to Revenue DriverBeautyHow Siena helps Subtl Beauty’s CX team save 41 hours per week and level up the impact of each member of the teamFood & BeverageHow Verb automates 49% of its customer service tickets with SienaBeautyHow Siena helps Douxds save 44 hours per month and redeploy those hours toward growthPetsHow Yumwoof! Automated CX And Grew The Business At The Same TimeFashionHow Siena AI helped Andar give customers a sense of validation and made them feel heardHealth & NutritionHow Superfoods Company cut ticket resolution times by 40% with Siena AIHome GoodsHow Pluto saves 290+ hours annually on customer support with SienaFood & BeverageHow Bokksu automates over 60% of customer support queries with SienaFood & BeverageHow immi reduced response times from 24+ hours to minutes with SienaBeautyHow Dossier Scaled International Growth with AI Agents and Zero Black Friday PanicHealth & NutritionHow EHPLabs handles 42% more tickets with smarter efficiency and an empowered teamHome GoodsFrom AI Skeptic To Advocate: How Earth Breeze Scaled Customer Support Without Losing The Human TouchHome GoodsHexClad Boosts CX Efficiency 65% with Customer Service AutomationHealth & NutritionTrue Sea Moss: Achieving 80% Automation and Unlocking a New Product Line with Siena AIFashionFresh Clean Threads Achieves 91% CSAT While Automating Tier 1 CX with SienaLifestyleCoterie Turns CX into a Revenue Engine with 65% AI AutomationHome GoodsHow Siena helped Simple Modern achieve a 98% customer satisfaction ratingBeautyProse's Perfect Formula: Personalized Beauty Products and AI-Powered Empathic SupportHealth & NutritionEveryday Dose automates over 70% of shopper inquiries with SienaBeautyHow Kitsch automates over 68% of their customer support using SienaHealth & NutritionHow MUD\WTR Brewed Up a 4.8 CSAT Score with Siena AIFashionHow Comfrt Achieved 65% Automation During Explosive GrowthHealth & NutritionHow Momentous Achieved 100% Customer Satisfaction with SienaHome GoodsHow Siena helps Terra Kaffe expand CX capacity, improve CX metrics, save over $3,000 per monthGifting & Consumer GoodsHow Goody Handled 3x More Conversations While Improving QualityHome GoodsHow Siena helps Canopy match CX capacity to seasonal demand by automating over 36% of support requestsElectronicsHow Loftie uses Siena to automate 60% of tickets and hit a 5-star support ratingHealth & NutritionHow Equip Foods Scaled Personalized CX with Siena and Open Late CollectiveFashion36 Seconds to Success: How Western Rise Used AI to Transform Team PotentialLifestyleBad Birdie: Reaching 80% Automation with Siena AI in One MonthFashionFrom Skeptic to Advocate: How Aday Embraced AI to Scale Personal Customer ServiceHealth & NutritionBuilding Connections at Scale: How FÜM Enhanced Customer Support with SienaHealth & NutritionHow Fuel Meals Transformed CX from Cost Center to Revenue DriverBeautyHow Siena helps Subtl Beauty’s CX team save 41 hours per week and level up the impact of each member of the teamFood & BeverageHow Verb automates 49% of its customer service tickets with SienaBeautyHow Siena helps Douxds save 44 hours per month and redeploy those hours toward growthPetsHow Yumwoof! Automated CX And Grew The Business At The Same TimeFashionHow Siena AI helped Andar give customers a sense of validation and made them feel heardHealth & NutritionHow Superfoods Company cut ticket resolution times by 40% with Siena AIHome GoodsHow Pluto saves 290+ hours annually on customer support with SienaFood & BeverageHow Bokksu automates over 60% of customer support queries with SienaFood & BeverageHow immi reduced response times from 24+ hours to minutes with SienaBeautyHow Dossier Scaled International Growth with AI Agents and Zero Black Friday PanicHealth & NutritionHow EHPLabs handles 42% more tickets with smarter efficiency and an empowered teamHome GoodsFrom AI Skeptic To Advocate: How Earth Breeze Scaled Customer Support Without Losing The Human TouchHome GoodsHexClad Boosts CX Efficiency 65% with Customer Service AutomationHealth & NutritionTrue Sea Moss: Achieving 80% Automation and Unlocking a New Product Line with Siena AIFashionFresh Clean Threads Achieves 91% CSAT While Automating Tier 1 CX with SienaLifestyleCoterie Turns CX into a Revenue Engine with 65% AI AutomationHome GoodsHow Siena helped Simple Modern achieve a 98% customer satisfaction ratingBeautyProse's Perfect Formula: Personalized Beauty Products and AI-Powered Empathic SupportHealth & NutritionEveryday Dose automates over 70% of shopper inquiries with SienaBeautyHow Kitsch automates over 68% of their customer support using SienaHealth & NutritionHow MUD\WTR Brewed Up a 4.8 CSAT Score with Siena AIFashionHow Comfrt Achieved 65% Automation During Explosive GrowthHealth & NutritionHow Momentous Achieved 100% Customer Satisfaction with SienaHome GoodsHow Siena helps Terra Kaffe expand CX capacity, improve CX metrics, save over $3,000 per monthGifting & Consumer GoodsHow Goody Handled 3x More Conversations While Improving QualityHome GoodsHow Siena helps Canopy match CX capacity to seasonal demand by automating over 36% of support requestsElectronicsHow Loftie uses Siena to automate 60% of tickets and hit a 5-star support ratingHealth & NutritionHow Equip Foods Scaled Personalized CX with Siena and Open Late CollectiveFashion36 Seconds to Success: How Western Rise Used AI to Transform Team PotentialLifestyleBad Birdie: Reaching 80% Automation with Siena AI in One MonthFashionFrom Skeptic to Advocate: How Aday Embraced AI to Scale Personal Customer ServiceHealth & NutritionBuilding Connections at Scale: How FÜM Enhanced Customer Support with SienaHealth & NutritionHow Fuel Meals Transformed CX from Cost Center to Revenue DriverBeautyHow Siena helps Subtl Beauty’s CX team save 41 hours per week and level up the impact of each member of the teamFood & BeverageHow Verb automates 49% of its customer service tickets with SienaBeautyHow Siena helps Douxds save 44 hours per month and redeploy those hours toward growthPetsHow Yumwoof! Automated CX And Grew The Business At The Same TimeFashionHow Siena AI helped Andar give customers a sense of validation and made them feel heardHealth & NutritionHow Superfoods Company cut ticket resolution times by 40% with Siena AIHome GoodsHow Pluto saves 290+ hours annually on customer support with SienaFood & BeverageHow Bokksu automates over 60% of customer support queries with SienaFood & BeverageHow immi reduced response times from 24+ hours to minutes with SienaBeautyHow Dossier Scaled International Growth with AI Agents and Zero Black Friday PanicHealth & NutritionHow EHPLabs handles 42% more tickets with smarter efficiency and an empowered teamHome GoodsFrom AI Skeptic To Advocate: How Earth Breeze Scaled Customer Support Without Losing The Human TouchHome GoodsHexClad Boosts CX Efficiency 65% with Customer Service AutomationHealth & NutritionTrue Sea Moss: Achieving 80% Automation and Unlocking a New Product Line with Siena AIFashionFresh Clean Threads Achieves 91% CSAT While Automating Tier 1 CX with SienaLifestyleCoterie Turns CX into a Revenue Engine with 65% AI AutomationHome GoodsHow Siena helped Simple Modern achieve a 98% customer satisfaction ratingBeautyProse's Perfect Formula: Personalized Beauty Products and AI-Powered Empathic SupportHealth & NutritionEveryday Dose automates over 70% of shopper inquiries with SienaBeautyHow Kitsch automates over 68% of their customer support using SienaHealth & NutritionHow MUD\WTR Brewed Up a 4.8 CSAT Score with Siena AIFashionHow Comfrt Achieved 65% Automation During Explosive GrowthHealth & NutritionHow Momentous Achieved 100% Customer Satisfaction with SienaHome GoodsHow Siena helps Terra Kaffe expand CX capacity, improve CX metrics, save over $3,000 per monthGifting & Consumer GoodsHow Goody Handled 3x More Conversations While Improving QualityHome GoodsHow Siena helps Canopy match CX capacity to seasonal demand by automating over 36% of support requestsElectronicsHow Loftie uses Siena to automate 60% of tickets and hit a 5-star support ratingHealth & NutritionHow Equip Foods Scaled Personalized CX with Siena and Open Late CollectiveFashion36 Seconds to Success: How Western Rise Used AI to Transform Team PotentialLifestyleBad Birdie: Reaching 80% Automation with Siena AI in One MonthFashionFrom Skeptic to Advocate: How Aday Embraced AI to Scale Personal Customer ServiceHealth & NutritionBuilding Connections at Scale: How FÜM Enhanced Customer Support with SienaHealth & NutritionHow Fuel Meals Transformed CX from Cost Center to Revenue DriverBeautyHow Siena helps Subtl Beauty’s CX team save 41 hours per week and level up the impact of each member of the teamFood & BeverageHow Verb automates 49% of its customer service tickets with SienaBeautyHow Siena helps Douxds save 44 hours per month and redeploy those hours toward growthPetsHow Yumwoof! Automated CX And Grew The Business At The Same TimeFashionHow Siena AI helped Andar give customers a sense of validation and made them feel heardHealth & NutritionHow Superfoods Company cut ticket resolution times by 40% with Siena AIHome GoodsHow Pluto saves 290+ hours annually on customer support with SienaFood & BeverageHow Bokksu automates over 60% of customer support queries with SienaFood & BeverageHow immi reduced response times from 24+ hours to minutes with SienaLove around the worldThis is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.Yuxi Liu@yuxiliuBeen nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.Tanner Nelson@tanneranelsonAI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.Rachel Reid@rachelreid-sbWe signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.Mordechai Hoffman@mordechaihoffThank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.Mordechai Hoffman@mordechaihoff…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.Chris Thompson@chris-thompsonI love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.Cate Marquese@cminallThis Al response to one of our support tickets is mind blowing.Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.Bryan Porter@jbryanporterThis Al response to one of our support tickets is mind blowing.Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.Bryan Porter@jbryanporterI love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.Cate Marquese@cminall…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.Chris Thompson@chris-thompsonWe signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.Mordechai Hoffman@mordechaihoffThank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.Mordechai Hoffman@mordechaihoffAI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.Rachel Reid@rachelreid-sbBeen nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.Tanner Nelson@tanneranelsonThis is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.Yuxi Liu@yuxiliu…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.Chris Thompson@chris-thompsonI love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.Cate Marquese@cminallThis Al response to one of our support tickets is mind blowing.Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.Bryan Porter@jbryanporterWe signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.Mordechai Hoffman@mordechaihoffThank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.Mordechai Hoffman@mordechaihoffAI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.Rachel Reid@rachelreid-sbBeen nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.Tanner Nelson@tanneranelsonThis is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.Yuxi Liu@yuxiliuLove around the worldThis Al response to one of our support tickets is mind blowing.Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.Bryan Porter@jbryanporterI love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.Cate Marquese@cminall…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.Chris Thompson@chris-thompsonWe signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.Mordechai Hoffman@mordechaihoffThank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.Mordechai Hoffman@mordechaihoffAI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.Rachel Reid@rachelreid-sbBeen nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.Tanner Nelson@tanneranelsonThis is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.Yuxi Liu@yuxiliu…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.Chris Thompson@chris-thompsonI love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.Cate Marquese@cminallThis Al response to one of our support tickets is mind blowing.Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.Bryan Porter@jbryanporterWe signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.Mordechai Hoffman@mordechaihoffThank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.Mordechai Hoffman@mordechaihoffAI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.Rachel Reid@rachelreid-sbBeen nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.Tanner Nelson@tanneranelsonThis is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.Yuxi Liu@yuxiliuLove around the worldThis Al response to one of our support tickets is mind blowing.Al perfectly articulated why our newest tote is at a higher price. I'm not sure l could have crafted a better response. This is why we're such big fans of Siena Al.Bryan Porter@jbryanporterI love staying on top of emerging trends and tools in the Al space, so we frequently take demos to see what's out there. There are SO many Al tools popping up every day (just got a cold outreach in my inbox this morning from a brand new one), but Siena Al consistently is leaps.Cate Marquese@cminall…but as far as Al Automation for CX there is no better solution than Siena Al from my experience. Integrates seamlessly with Gorgias and can be optimized to handle up to 80% of inbound ticket volume. Highly recommend Siena Al for anyone looking to add automation to their CS program.Chris Thompson@chris-thompsonWe signed up with Siena about 3 weeks ago and close to 70% of our tickets are being automated already. And the responses are incredible! It's a slam dunk for any brand that takes customer success seriously.Mordechai Hoffman@mordechaihoffThank me once you have Siena set up. You won’t believe how good it is and how much time it saves your team. I have some incredible conversations with customers that blew my mind.Mordechai Hoffman@mordechaihoffAI is the game changer for our customer service, and while we love our friends at Gorgias, we use Siena AI for this and have done so for almost 2 years. Highly recommend.Rachel Reid@rachelreid-sbBeen nothing but a pleasure to work with you all! It’s a serious testament to your talent, skill, and work ethic to accomplish all that you have over the last year! I’d be remiss if I didn’t thank you all for the extraordinary partnership, and collaboration over the last year.Tanner Nelson@tanneranelsonThis is such a cool feature and a great executive summary! Super helpful for other features we might want to introduce on site or in the CX experience.Yuxi Liu@yuxiliuSee how fast-growing brands scale with SienaBook a demoSee how fast-growing brands scale with SienaBook a demoSee how fast-growing brands scale with SienaBook a demoPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy PolicyPlatformCustomer Service AgentReviews AgentShopping AgentQA AgentMemoryVideoOrder TrackingIntelligenceSoon!IntegrationsrESOURCESBlogCommunityEventsWebinarsCertificationROI CalculatorPricingChoose Dedicated AIAI LABPARTNERSPartner with SienaRefer a FriendcOMPANYAbout UsCareersCustomersSecurityProduct UpdateslegalTerms of ServicePrivacy Policy