Roojoom.com

AI-Powered Solutions for Every Business From enterprise journey orchestration to SMB productivity, Roojoom delivers AI solutions that drive growth across all business sizes. Request a Demo View our products Powerful AI Offerings for Every Customer Journey Whether you’re an enterprise leader or an SMB software partner, we have the AI solution to accelerate your success. FOR SMB SOFTWARE PARTNERS AI Voice Assistance for SMBs Add PickMyCall to your platform and offer SMB clients a 24/7 AI receptionist that never misses a call, books appointments, and qualifies leads— while generating new recurring revenue for your business. Become A Partner Learn more FOR ENTERPRISE MARKETING & SALES LEADERS Personalized Customer Experiences Orchestrate individualized customer journeys across every touchpoint with Roojoom. From onboarding to re-engagement, our platform adapts dynamically to each customer’s behavior—driving higher conversions and increasing lifetime value. Marketers set the goals; Roojoom’s AI handles the execution. View the Video Learn more FOR ENTERPRISE CONTACT CENTER LEADERS Intelligent Service Journeys Transform customer service with AI-powered journey orchestration that guides customers through self-service options and seamlessly escalates to agents when needed, from issue to resolution. View The Video Learn more Enhance Your SMB Offering with PickMyCall Partner with PickMyCall to enhance your SMB offerings with the leading AI voice assistant. Further boost customer productivity with a new solution offering that sets you apart. Become a Partner Learn More Unique Platform Capabilities Built for Enterprises AI-based journey logic Continuous from start to finish Omni-channel journeys Auto-generated UX, coding free AI-based journey logic Roojoom Customer Journey Model (CJM) enables marketers to focus on what they want to achieve – the journey business goals, while having AI carry out the how – execute personal journeys. Users will outline goals and all relevant calls-to-action and messaging in the CJM, to be selected in each customer engagement by AI, based on predicted impact on goals. Continuous from start to finish Continuous personal customer journeys from start to finish and across engagement channels optimize the customer experience and any associated business goals such as customer service issue resolution, customer retention and more. This includes a ‘warm handover’ between service channels given data and the customer’s actual journey progress. Omni-channel journeys Roojoom Journey Center is where customer journeys that would have been otherwise disjointed, are centrally managed and run as one flow. Roojoom’s omni-channel journey design orchestrates customer journeys that combine human and digital engagement channels, as well as, multi-sessions with journey status memory functionality. Auto-generated UX, coding free The platform auto generates the user experience for web-based channels, based on templates and AI predictions of selected content. Platform operators can leverage preview capabilities to quickly test UX changes and journey edits turnaround is reduced to hours with no developers required. Roojoom Journey Orchestration AI When there are many options and possible permutations for customer engagement or customer service issue resolution – AI outperforms human capabilities of creating journeys logic and executing 1:1 personalized journeys. Roojoom Journey Orchestration AI is developed to answer specific optimization challenges and is an out-of-the-box solution for use by non-developers. read more What Our Customers & Partners Say Hear from enterprise leaders and partners who’ve transformed their business with our AI solutions “PickMyCall has been a game-changer for our business customers, helping them capture more leads and stay productive without missing important calls. Its cutting-edge AI perfectly aligns with our mission at VCITA—streamlining operations and empowering small businesses with smart automation and AI-powered tools. Our customers love how seamlessly PickMyCall integrates into their VCITA workflows, ensuring they never lose a business opportunity.” Amir Blich Chief Business Development Officer, vCita Caroline’s case study “We reached more than 30% in digitalization rate since the beginning of the year when we started at only 10%.” Caroline Antoine Head of Bbox Selfcare Digitalization, Bouygues Telecom “Teaming up with Roojoom enables us to provide each of our customers with a unique, fully-automated digital customer experience, tailored especially for them based on their data and needs, allowing us to improve our business objectives. Roojoom has showed up as a natural partner for our company, focused on providing exceptional customer satisfaction, in our quest to realize this goal and introduce effective innovation.” Carmine Muscariello VP Customer Experience, Operations & Quality, Bouygues Telecom “At Sky, we see digital personalization as a key to effectively managing the customer journey. Roojoom’s Customer Journey Management Platform allowed us to quickly and efficiently create highly personalized unique customer journey experiences. Within weeks, the platform generated impressive lift in customer engagement and actions taken. Our success using Roojoom led us to expand its usage to other customer engagement programs.” Roberto Calenda Director of Onboarding and Prevention, Sky Quick time to market and return on investment Quick deployment Easy integration to non-PII data See KPIs improve within a few weeks Compelling ROI Request a demo Ready to Transform Your Business with AI? Whether you’re an enterprise leader or a software partner, we have the right AI solution for your business needs. Become A PickMyCall Partner Request a roojoom demo AI for Customer Analytics This website uses cookies. By using it you agree to our cookies policy Learn more. OKNo × --- Our Journey Orchestration Solutions Roojoom AI-Based Personal Journey Orchestration supports the brand’s communication with customers throughout the customer lifecycle. Roojoom’s platform supports all types of customer journeys throughout the customer lifecycle – from acquisition to utilization to retention and so forth, including customer service self-care and agent-based journeys. We can divide them into three main groups of journeys: User Success Journeys User Personal Value Goals Roojoom User Success platform drives individual product users to their personal value goals with minimum TTV – ensuring users reach their goals and expectations using the product. Product Champion Enablement The platform enables empowering product champions in each of your customer accounts to personalize individual user value goals, going beyond role-based profiles. The champions’ authority or relationship with their team members – the product users, is further leveraged by automated engagements sent on behalf of the champion to the users, for advancing user journeys and product adoption. Champions can also track all user journeys in real time. Impactful personalized engagement Roojoom’s algorithms drive individual user journeys with a unique UX available on all digital channels and in-product, engaging users with personalized actionable content towards achieving their value goals. Engagement Journeys Roojoom’s platform outperforms the standard playbook for customer engagement and replaces linear, segmented communications campaigns with AI-based personal engagement journeys, enabling marketeers to focus on what they want to achieve, while having AI carry out the “how”. Roojoom offers distinctive value in significant and complex journeys, involving many potential objectives to communicate to each customer. AI is used to predict the most impactful actions and messages to present to a customer at a single interaction throughout the journey. The platform optimizes business goals (KPIs) such as customer retention, customer spend, NPS and more. Customer Service Journeys Roojoom enables brands to manage end-to-end personal customer services journeys, from issue to resolution. Personal AI engines assigned to each customer, engage customers continuously and persistently across channels for managing personal customer service journeys. Roojoom’s omni-channel solution supports digital and agent-based customer service channels including web, mobile, agent, IVR and chat using journey data and taking actions by interfacing with backend systems. Troubleshoot & Resolve AI prediction capability fast forwards the journey to reduce resolution times and improve FTR (First-Time-Right) rates. For web-based channels the platform creates an auto-generated UX, template-based and coding free, that drives the customer-service dialogue from start to finish. It can also integrate into existing channels such as chat and IVR and run the dialog towards resolution via API. Self-service journeys: Make your digital channels resolution capable, and have more issues resolved and completed on self-service channels rather than being routed to the call center. Agent / representative support journeys: Bring your customer support teams to excellence by having the platform lead each and every support call journey, instructing your reps on the quickest way to reach the most effective resolution and present the best upsell offer to the customer where there’s an opportunity. Roojoom’s platform presents resolution rates as high as 60% and above and enables reaching business goals within only a few weeks from launch. The platform optimizes business goals (KPIs) such as digital adoption, customer satisfaction, care cost reduction and more. Example Use Cases New Customer Onboarding Customer Engagement Troubleshoot & Resolve Billing Issues Self-installation SaaS Implementation & Onboarding Digital Adoption Service Utilization Home Move Renewal Employee Enablement Upsell & Cross Sell AI for Customer Analytics This website uses cookies. By using it you agree to our cookies policy Learn more. OKNo × --- AI is at Roojoom’s core. It enables our platform to solve complex journey orchestration challenges and puts the power of optimization in your hands. The following reasons describe the complexity of delivering the most relevant and impactful actions and messaging to each individual customer over a single engagement: There may be many relevant journey objectives and actions with potential impact on desired business goals. Typically between 20 to 30 different objectives. Every single customer engagement is determined based on journey-long projections of future progress of the customer’s journey. In customer service journeys there may be many options for resolving an issue. The best resolution option will be selected dynamically by AI throughout the journey. An effective journey orchestration platform is one that will choose the best engagement channel, timing and messaging for every single customer interaction. Focus on What, let AI carry out the How Roojoom AI-Based Personal Journey Orchestration enables marketers to focus on what they want to achieve, while having AI figure out how to get there and drive personal customer journeys throughout the customer lifecycle. Roojoom AI-based Journey Orchestration platform drives personal journeys at scale, by invoking a dedicated AI journey engine for each customer. AI predictions determine the impact of journey objectives (calls to action and messaging) in a current customer engagement on the desired business goals. Personalized engagement messaging is selected given AI prediction of every objective’s impact on business goals AI fast forwards to resolution In customer service journeys, issue resolution could naturally have many options. The prediction of the correct resolution that would solve or answer a customer issue changes in the course of the journey given data inputs and other service factors. Personal AI engines with prediction capabilities enable optimization of resolution time and First-Time-Right rates. This applies to both digital self-service channels as well as agent-based channels, where Average Handling Time (AHT) can be significantly reduced. Out-of-the-box Solution Roojoom’s AI-based personal journey orchestration is an out-of-the-box solution, for intuitive use by marketing and customer service teams, requiring no data-scientist resources from the service provider’s side. This applies to journey orchestration across any vertical and customer type. Want to learn more about Roojoom’s AI platform? Read AI article here AI for Customer Analytics This website uses cookies. By using it you agree to our cookies policy Learn more. OKNo × --- Industries Roojoom next-generation personal journey orchestration platform enables brands to gain control over each customer’s personal journey, optimize the customer experience and reach desired business goals within a short period of time. Optimal Engagement journeys throughout the customer lifecycle Rather than outlining a marketing communication plan for customers that is linear, chronological and segmented, Roojoom’s platform enables 100% personalized engagements, based on data and AI predictions for maximum impact on your predetermined KPIs. Resolved Customer Service journeys for any issue Roojoom’s omni-channel platform for issue resolution simplifies and accelerates the process for both service provider and customer by providing a continuous and persistent customer service journey for self-service as well as assisted channels until resolution is reached. Take your business one step forward. Learn what your customers value the most. Telco / TV Insurance SaaS Finance Telco / TV Onboard new customers and elevate customer retention Reiterate your key selling points to elevate value and reduce buyers remorse Increase self-installation success rates of home equipment. Drive the journey from delivery, through install, to first use. Increase online account sign-up and setup Educate customers on service features to increase service utilization Personalize tips and tricks on how to use the selected service based on projected impact on customer service utilization Suggest recommendations per customer preferences (e.g. roaming services, recommend TV content and so forth) Promote digital services Increase app download and usage Encourage digital customer service channels adoption with personalized benefits messaging Share digital adoption success stories as use cases Manage customer service journeys from issue to resolution across service channels Resolve technical issues or account related issues (e.g prorated charges) Enable self-service over digital channels (web, app, chat) Increase call-center effectiveness by creating a single knowledge repository supported by AI ‘Warm handover’ between service channels from digital to agent-based or vice versa Reduce Average Handling Time and accelerate to resolution using dynamic AI prediction Improve customer loyalty and customer value Promote loyalty programs based on customer usage Offer relevant up-sell and premium options Offer cross-sell options given customer behavior Get feedback and increase social advocacy Collect survey inputs Promote ‘refer a friend’ programs where applicable Increase user generated content on social channels Insurance Improve quotes conversion rates Personalize prospects engagement based on submitted data Reiterate your key selling points to reinforce brand and insurance plan value Onboard new customers quickly and effectively Support brand and insurance value with more facts and useful information Educate customers on policy coverage and claim options Offer digital frequently asked questions Accelerate policy onboarding processes and complete missing customer information through personal journey management Increase customer value and customer loyalty Upsell coverage options Cross-sell related products, personalized to customer profile Promote digital services Increase portal registration and usage Increase app download and usage Expose customers to digital claim options Manage customer service journeys from issue to resolution across service channels Reduce resolution time for claims or account related questions by enabling AI predictions and service flow optimization Proactively engage with customers to explain claim process Enable self-service over digital channels (web, app, chat) ‘Warm handover’ between service channels from digital to agent-based or vice versa Offer support service for complimentary IoT devices (e.g. water leak detector) Avoid damage and preserve value Provide personalized preventative information per insurance plans and customer attributes (e.g. for healthy lifestyle, home protection and so forth) Improve customer retention and renewal rates Create Hyper-personalized and Experience-led customer engagement Proactively engage with customers to create trust Engage customers in context and in their comfort zone Increase agent and customer satisfaction Reduce customer complaints Improve collection rates Collect survey feedback Increase social advocacy SaaS Onboard product users quickly and efficiently and support quick TTV Set value goals to users and drive individual journeys towards personalized value, refine goals by empowering product champions Reiterate your key selling points to reinforce value and appetite for use Provide product education and training – per product, service tier, use case and end-user role Proactively communicate with end users on different stages of the onboarding journey to ensure progress towards value is kept Improve product adoption and utilization with ongoing personalized engagement Push users towards advanced value experiences, for ongoing satisfaction Progress training of new product users Educate users on new features and functionalities Expand user success capabilities for all user types, including long-tail customers Personalize digital engagements to increase product awareness, relevancy and action Use smart engagements to get users to their value points Increase upsells and cross-sells Share subscription expansion options based on users profile and behavior Improve free-to-paid and increase renewals and utilization Reduce customer service overload and improve customer satisfaction Offer digital self-care journeys for service issues and frequently asked questions Accelerate to resolution using dynamic AI predictions Get customer provide feedback and users recommendation Identify gaps in users’ expectations for value and product capabilities Collect survey inputs Promote social advocacy Finance Manage new account onboarding Get new account owners to complete account related actions Increase service utilization Proactively engage to avoid roadblocks and present options or useful information Manage new Credit Card activation process Offer troubleshoot & resolve service for card activation issues Promote account sign-up and setup Increase customer Lifetime Value Build trust and long-term relationships Send personalized tips, recommendations and alerts for efficient management of customer’s financial assets Personalize offers for additional financial services per customer needs Increase customer spend Personalize special offers and benefits for card holders Promote more credit card deals and programs Increase cross-selling of new financial services Streamline continuous customer service journeys Enable online ‘troubleshoot & resolve’ service for account issues Manage mortgage and loan requests and communicate with the client through all stages of the process Improve digital adoption Increase app download and usage Enable self-service over digital channels (web, app, chat) Get feedback and increase social advocacy Collect survey inputs Promote ‘refer a friend’ programs where applicable AI for Customer Analytics This website uses cookies. By using it you agree to our cookies policy Learn more. OKNo ×