RightResponse AI

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.PreferencesDenyAcceptPrivacy Preference CenterWhen you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website.Reject all cookiesAllow all cookiesManage Consent Preferences by CategoryEssentialAlways ActiveThese items are required to enable basic website functionality.MarketingEssentialThese items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.PersonalizationEssentialThese items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.AnalyticsEssentialThese items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.Confirm my preferences and closeMost Platforms Treat Review Management as a Task, Not an Opportunity.Because of that mindset, major platforms rely on generic automation, missing chances to authentically connect with customers and drive growth. They:Send identical review requests to everyone.Without personalization, review requests feel generic, giving customers no reason to engage.Reply with generic AI.Responses feel vague, robotic, and forgettable—missing opportunities to build real connections with prospective customers.Rely on superficial sentiment analysis.Limited to generic topics drawn directly from reviews, missing deeper insights and  opportunities for improvement.Charge more—and deliver less.Locked into costly contracts and forced upgrades, only to sound exactly like everyone else.Reviews Aren’t Tasks. They’re Your Conversion Engine.Every review is your chance to engage existing and prospective customers exactly where they are—deciding what to do next.Personalized Requests That Deliver ReviewsUse our advanced AI to leverage your existing customer data—and even photos—to create review requests that feel thoughtful, personal, and genuine, ensuring customers engage rather than ignored.View Review Generation FeatureFact-Powered Responses That Build ConnectionShowcase your benefits, brand, and values at scale. Our advanced AI ensures responses genuinely engage and connect with prospective customers.View Review Response FeatureSentiment Analysis That Drives Real ImprovementGo beyond star ratings. See precisely what your customer feedback is really saying, so you can continuously improve customer satisfaction and the experience you deliver.View Review Analytics FeatureMap Rankings & Competitor Insights That Let You WinSee exactly how you rank on Google Maps, understand your competitors’ review strategies, and set meaningful goals for your reputation management efforts.View map Rank Tracker FeaturerightResponse AI in 90 secondsTry It FreeStill Using Outdated Review Management Strategies?Businesses using RightResponse AI do more than manage reputation—they actively attract customers.RightResponse Generates 15,000+ ResponsesPer monthWith Over800 Active Users Try It FreeBetter Pricing. Complete Access.No Long-Term Contracts.Stop paying for features you don't use. With RightResponse AI, pricing aligns perfectly with needs—always fair, transparent, and flexible.Low, Transparent Per-Location FeeGet started easily and cost-effectively, as little as $8/location. Activate your entire platform right away, without high upfront costs.Usage-Based Pricing: Waste NothingPay only for what you use—requests, responses, sentiment and competitor analysis, map rank tracking, and more. Never pay for features you don’t use.Full Platform Access, No Extra CostsAccess everything instantly—no additional modules to buy. Every RightResponse AI feature is included, so you can immediately leverage the full power of our platform.Automatic Volume Discounts As You GrowYour success deserves to be rewarded. As your usage increases, your cost per credit automatically decreases—clearly and transparently, saving you up to 40%.Try It FreeWhy RightResponse AI?Because only RightResponse AI turns customer interactions into an authentic opportunity to drive organic growth.Meet Customers Exactly When They're DecidingProspective customers reading reviews aren’t just browsing—they’re evaluating your social proof and making decisions. RightResponse AI ensures your business stands out at the exact moment they’re ready to buy.One Platform, Every Feature You NeedPersonalized review requests, authentic responses, review aggregation, moderation and monitoring, sentiment analysis, competitor insights, and Map Rank Tracking—all integrated seamlessly to convert customers.Review Authenticity At Every TouchpointTypical AI solutions take shortcuts—creating generic, predictable interactions. RightResponse AI amplifies your authentic voice and unique business insights at every touchpoint.Built To Scale With Your SuccessTransparent, flexible pricing that grows with your success—low per-location fees, usage-based billing, automatic volume discounts, and no hidden costs or modules.Our mission is to help you drive customer acquisition and improve customer retention effortlessly, by using your online reviews to help you improve your business operationsProductsReview AnalysisReview ResponderMaps Rank TrackerReview RequesterCompanyContact UsAbout usPricingDone For You ServicesRESOURCESFree AI Response GeneratorFree Map Rank TrackerOur BlogMediaRestaurant Industry Reports© Copyright 2026, All Rights Reserved by RightResponse AI, IncTerms of ServiceSubscription AgreementPrivacy PolicyData Processing Addendum Your Privacy Choices --- Power-Packed Reputation Management.Usage-based Pricing.$10/month unlocks it all. Then you’re billed just for what you use (not what you “might” use). Go annual for even more savings and credits that last the entire year.Monthy BillingAnnual billingSave 20%Advanced AI$10Per month/ location + usage Billed monthyTry for freeStart your 7 day Trial with 1000 free credits!Key features:Advanced AI (really) Review ResponsePersonalized Review Requests with PhotosCustomized Review Sentiment AnalysisPowerful Google Map Local Rank TrackerCompetitor Analytics and Review SentimentLearn more about usage based creditEnterpriseCustomBook a CallEverything in Advanced AI, plus:Brands and RegionsDownloads and API AccessCustomized Reporting (our "data cube")Customized AI WorkflowsLearn more about usage based creditAdvanced AI$8Per month/ location + usage Billed annuallyTry for freeStart your 7 day Trial with 1000 free credits!Key features:Advanced AI (really) Review ResponsePersonalized Review Requests with PhotosCustomized Review Sentiment AnalysisPowerful Google Map Local Rank TrackerCompetitor Analytics and Review SentimentLearn more about usage based creditEnterpriseCustomBook a CallEverything in Advanced AI, plus:Brands and RegionsDownloads and API Access Customized Reporting (our "data cube")Customized AI WorkflowsLearn more about usage based creditUsage CreditsFeature PricingSMS MessagingBuy from:to:‍$/credit1,0003,000$.01 per credit3,00110,000$30 + $.009 per credit for credits over 3,00010,00160,000$93 + $.008 per credit for credits over 10,00060,001150,000$493 + $.007 per credit for credits over 60,000150,001400,000$1123 + $.0065 per credit for credits over 150,000400,001-$2748 + $.006 per credit for credits over 400,000FEATURECREDITSResponse - per review downloaded20.00Sentiment - review w/text processed20.00Map Rank Tracker - cost per Pin1.50Map Rank Tracker Competitor Analysis50.00AI personalized email/ SMS request5.00Send email request2.00First SMS Text segment (additional segments 3 credits)5.00Type 2 Source - per access2.00Type 3 Source - per access3.00SMS Messaging incurs additional charges (Billed in US$)US$One-time Brand and Campaign Registration fee25.00Monthly toll-free or local phone number2.50Simple Monthly Usage Cost Estimator*Business InformationNumber of locations​Reviews per monthFor an average location​Credit and costs for each locationSelect the features you will use:(Credits)($)Cost EstimateSave 20%Annual BillingMonthly BillingCost per location(Includes monthly fees of $8)$0.00USDCredits needed for your location0CREDITSAverage cost per credit$0USDTry Right Response AI freeGet Started!Send me this estimate*Simplified estimate using popular usage amounts. Detailed estimator available within the applicationFeature Comparison and ExplanationAdvanced AITry for freeStart your 7 day Trial with 1000 free credits!+500 more credits for each location you add when you join during the Free TrialEnterpriseBook a CallReview ResponseAutomatically enhance every response by integrating unique selling points about your business—boosting trust and converting more prospects who read your reviews into paying customers.Unlimited "Fact" Integration Easily customize responses by telling the AI what to add or remove—ensuring every reply reflects exactly what you want potential customers to know."Additional Information" Integration Generate tailored responses for rating-only reviews, with customizable phrasing based on the rating and industry.Rating-Only Review Handling Preview AI-generated responses and make quick edits before posting to ensure they perfectly fit your needs.Response Preview and Edit Automatically generate AI-powered responses for new reviews, with the flexibility to auto-publish for specific ratings or keep them as drafts for review—putting you in full control.Auto Generation and Publishing We analyze the reviewer’s name and skip using it in the greeting if it doesn’t look like a real name—keeping your responses professional and authentic.Reviewer Name Analysis We identify employee names in reviews and automatically correct capitalization, punctuation, and formatting for polished, professional responses.Employee Name Analysis Tailor responses for rating-only reviews by detecting the alphabet used in the reviewer’s name and replying in the appropriate language.Name Language Analysis For medical practices, we analyze reviews to detect and exclude protected health information (PHI), ensuring responses remain HIPAA-compliant.PHI Check (medical) Automatically identify potentially invalid reviews with a clear badge and warning, so you can prioritize genuine feedback and avoid wasting time on irrelevant reviews.Review Validity Check By default, responses match the language of the review, but you can choose to reply in any language that fits your audience.Respond In Any Language If a review is in another language, easily translate both the review and AI-generated response into your desired language for clear understanding.Review and Response Translation Get notified when a customer updates their review with a clear badge and see exactly what changed, ensuring timely and accurate follow-ups.Review Update Badge Create custom brand voices and tones to ensure every response aligns perfectly with your company’s style and personality.Brand Voice Customization Personalize the greetings in your response with customizable phrasing and variations to keep responses fresh, authentic, and aligned with your brand voice.Greeting Customization Create personalized response closings with customizable phrasing and variations to maintain brand consistency while keeping responses engaging.Closing Customization Control how, and how often, your business name appears in responses, ensuring the perfect balance between brand visibility and natural conversation.Business Name Customization Choose when to include contact information in responses, making it easy for customers to reach out while keeping messages clean and concise.Contact Information Integration Track review and response performance over time with intuitive dashboards that provides actionable insights at a glance.Comprehensive Dashboard Brands/ Regions/ TagsUse of Location/ Brand variablesEnterprise level permissionsReview/ Response DownloadsAPI AccessSentiment AnalysisABSA is Aspect Based Sentiment Analysis. We use Aspect-Based Sentiment Analysis ABSA to break down each review, filtering out irrelevant content and matching customer experience phrases to the specific topics you define.AI ABSA Sentiment Analysis Start with our suggested topics and easily customize them to reflect how you think about your business, ensuring sentiment analysis aligns with what matters most to you.Unlimited Sentiment Topics Go beyond star ratings with a granular view of customer sentiment. While ratings reflect overall review scores, the % Positive Metric shows the percentage of positive sentiment for each topic—giving you deeper, more actionable insights.% Positive Sentiment Metric Compare sentiment across multiple locations with granular insights. Even if two locations share the same average rating, the % Positive Metric by topic reveals why—showing which aspects drive satisfaction or need improvement at each site.Sentiment by Location Analyze past reviews from any time period to uncover valuable sentiment insights and track how customer feedback has evolved over time.Process Prior Reviews Drill down into specific topics, explore the exact phrases mapped to each one, and search within them for a detailed understanding.See/Search Phrases By Topic Explore customer sentiment across categories and topics with interactive dashboards. Track sentiment changes over time to identify emerging trends, improvements, or areas needing attention.Dashboards Visualize sentiment by star rating with a unique grid that shows which topics and sentiments are most common at each rating level.Ratings Grid DownloadsAPI accessPerformance AnalyticsCubeMap Rank Tracker / Competitor AnalysisSee where you and your competitors rank at each individual pin in your grid, giving you hyper-local insights into search visibility.Pin Level Rankings Understand your overall ranking across the entire grid and see how you compare to competitors at a glance.Scan Level Rankings Metric HistoryClick “Rewind” to see the actual map from each scan, visualizing how rankings have changed across your grid over time.Map "Rewind" Schedule ScansSee your primary and secondary Google Business Profile Categories.GBP Keywords For Company See exactly where your competitors are located on the map and identify geographic advantages or gaps in coverage.Competitor Locations Discover the primary and secondary Google Business Profile Categories your competitors are using to attract customers.GBP Keywords For Competitors Compare your performance to competitors with detailed insights into reviews per month, average ratings, and response rates over the past 60 and 180 days.Competitor Analytics Easily access and read your competitors’ reviews, helping you understand what customers love—or dislike—about them.Read Competitor Reviews See how competitors perform across the same topics you track, providing an apples-to-apples comparison of strengths and weaknesses.Competitor Sentiment Analysis DownloadsAPI accessReview RequestorIncrease your request conversion rate by sending personalized review requests that feel authentic and tailored to each customer.AI Request Personalization Create as many request profiles as you need, allowing you to target different customer segments with the right message.Unlimited Request Profiles Prefer the traditional approach? Use customizable templates if you'd like.Request Templates Give customers a private space to share feedback they prefer not to post publicly, helping you address concerns directly and improve satisfaction.Private feedback site IntegrationsEmailsSMSWhatsAppRequest SchedulingLink click trackingTrack link clicks and successful reviews, giving you visibility into what’s working and where to improve.Performance Insights CSV, Zapier, Direct EntryAutomatically send follow-ups only to customers who haven’t clicked your request link, ensuring gentle reminders without unnecessary emails.Follow ups based on link tracking DownloadsAPI accessReview SourcesAvailable Sources: see this chartTier 1 (API sites) - free Tier 2 sites: 1 credit per url visitTier 3 sites: 3 credits per url visitFrequently Asked Questions1. What is the cost of the Advanced Plan, and what features are included?The Advanced AI Plan costs $8 per location per month (billed annually) or $10 per location per month (billed monthly) and includes access to all features:Response (hyper personalized AI generated review responses)‍Review Requests (AI personalized requests, plus sending via email & SMS)Review Sentiment Analysis (extracting insights from reviews)‍Map Rank Tracking (monitoring local search performance)‍Competitor Analysis (evaluating competitors' rankings, review performance and sentiment)Unlike other platforms that charge separately for different features, RightResponse AI offers a single price for all features, with usage charged via credits.2. How does the usage-based pricing model work?Credits are purchased to use specific features. For example:Responses & Review Sentiment Analysis: To enable Responses, credits are used when a review is downloaded. For Review Sentiment Analysis credits are only charged for downloaded reviews with text (not for rating-only reviews).‍Map Rank Tracking: Credits are used when a scan is run.‍Competitor Analysis: Credits are charged per competitor analyzed‍Review Requests: Credits are charged for using AI to personalize requests, when including photos with requests, and for sending each email or SMS request.‍Report Library: AI-generated reports are available for a credit cost based on size and complexity.You are only charged for the features you use, making the pricing flexible and scalable.3. How do credits work, and how are they priced?Credits are required for all feature-based actions, and pricing is tiered—the more you buy at once, the lower the cost per credit. See the Credit Pricing Table for exact pricing details.4. Where can I see my current credit balance and usage?Your current credit balance is displayed at the top of the Dashboard.To view details about credit purchases and usage, visit the Subscription page.5. When and how do credits expire?For monthly plans, credits expire 4 months after purchase for monthly plans. For annual plans, credits are valid as long as the annual plan is active or 4 months after purchase, whichever is later.Older credits are used first.Buying in bulk can save money, but avoid over-purchasing to prevent expiration.6. How am I charged for Responses, Sentiment Analysis, Map Rank Tracking, Competitor Analysis, and Reports?Responses & Sentiment Analysis: Credits are deducted when a review is downloaded. Sentiment Analysis only charges for reviews with text (not for rating-only reviews).‍Map Rank Tracking: Credits are deducted each time a scan is run.‍Competitor Analysis: Credits are deducted per competitor analyzed.‍Review Requests: Credits are deducted when using AI to generate personalized requests, when photos are attached, and per email or SMS sent.‍Report Library: AI-generated reports have varying credit costs depending on their size and complexity.7. Can I enable or disable features at any time?Yes, all features can be turned on or off at any time through the platform settings. You have full control over which features you want to use, ensuring you only pay for what you need.8. How do I purchase credits, and can I set up automatic recharges?You can purchase credits manually through the Subscription page.You will receive an email notification when your credits are running low.You can also enable auto-recharge, which will automatically purchase credits when your balance reaches a set threshold.Minimum auto-recharge: $10.Receipt is sent after every purchase.This ensures you never run out of credits.9. Can I cancel my plan anytime, and what happens if I do?Yes, you can cancel anytime, and your subscription will end at the end of the current billing cycle.Credits and monthly fees are non-refundable, so you may want to use any remaining credits before canceling.Once canceled, you will no longer be charged the monthly platform fee. However, the auto-recharge feature will stay active until you disable it.10. Is there a way to estimate how many credits I need?Yes! We provide a credit calculator to help estimate your needs based on:The number of reviews you receive per month.Whether you want to request reviews (email or SMS).Whether you will use Sentiment Analysis, Map Rank Tracking, Competitor Analysis, or Reports.You can adjust these inputs to find the best balance of cost and feature usage for your business.Still have questions?Book a CallOur mission is to help you drive customer acquisition and improve customer retention effortlessly, by using your online reviews to help you improve your business operationsProductsReview AnalysisReview ResponderMaps Rank TrackerReview RequesterCompanyContact UsAbout usPricingDone For You ServicesRESOURCESFree AI Response GeneratorFree Map Rank TrackerOur BlogMediaRestaurant Industry Reports© Copyright 2026, All Rights Reserved by RightResponse AI, IncTerms of ServiceSubscription AgreementPrivacy PolicyData Processing Addendum Your Privacy Choices By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.PreferencesDenyAcceptPrivacy Preference CenterWhen you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website.Reject all cookiesAllow all cookiesManage Consent Preferences by CategoryEssentialAlways ActiveThese items are required to enable basic website functionality.MarketingEssentialThese items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.PersonalizationEssentialThese items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.AnalyticsEssentialThese items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.Confirm my preferences and close --- Turn your reviews into the key that unlocks business successWe want to help location-based business owners scale customer acquisition and retention effortlessly – simply by listening more deeply to their customers.And that’s exactly what you can do with RightResponse AI.Try It FreeFROM OUR CO-FOUNDER“My fascination with reviews started years ago”At the time, my team and I were running a healthcare business with 200+ locations. We were getting what added up to hundreds of reviews every single day.And every time I sat down to go through them, I knew that I was looking at a gold mine.The problem? We didn’t have the tools to dig out the nuggets that were lying just under the surface.“This was real, raw feedback on how to improve our business”Like a mirror, these reviews reflected our strengths and weaknesses of our brand as a whole, and at each location. But we had no way to manage these reviews or to turn them into insights we could act on.But with the release of generative AI, I realized we could build on its ability to aggregate and analyze unstructured data – online customer reviews – to reveal the critical business insights we had always wished we could see.And that’s exactly what you get today with RightResponse AIWhether you’re a small business owner, a regional manager for a large chain, a corporate function, or an agency or researcher.RightReponse AI gives you all the tools you need to stay on top of thousands of customer reviews, while showing you exactly what you need to do to:Improve your business operationsStay one step ahead of your competitorsDeliver excellent customer experiencesDrive new customer acquisition and improve customer retentionTry it free for 7 days – no obligation whatsoever.Try It FreeMeet the team that’s on your sideWe’re on a mission to help you drive customer acquisition and improve customer retention with zero effort – simply by listening better to what your customers are telling you. Here’s how we’re doing that.George SwetlitzCo-founderGeorge is the former CEO of a private equity-backed healthcare clinic consolidation with 200+ locations. In 2008 George founded a CEO advisory and advanced analytics consulting and software business to assist CEOs and leadership teams to dramatically improve profitability. With Shiv, they built custom data driven business management platforms.Together, they developed RightResponse AI to better serve the needs of CEOs and CMOs.Shiv Pujan SinghCo-founderShiv has been a software developer since 1998 and has worked with George since 2010. Shiv and his team in New Delhi have deep experience building complex systems that provide business leaders with accurate and insightful information to run their businesses.RightResponse AI is a natural extension of that work, resulting in an industrial platform for CMOs leveraging generative AI to maximize the value of customer reviews.Sabrina HuCo-founderA highly experienced and innovative analytical professional, Sabrina brings her extensive experience in developing data-driven business strategies and managing cross-functional teams, using analytical methods to extract critical business insights from multiple forms of data to help drive performance.Sabrina has an MS in Business Analytics and Data Science, a BSc in Statistics and Economics, and a BFin in Financial Economics and Applied Math.Try RightResponse AI freeGet on top of your customer reviews to get the critical insightsyou need to improve customer acquisition and retention.No obligation. No credit card required.Try it free👋 Looking for something new?If you’re excited about the future of AI and what it can do for location-based businesses,then we’d love to speak with you about joining our team.Send an email to info@rightresponseai.com for our current job openings.Our mission is to help you drive customer acquisition and improve customer retention effortlessly, by using your online reviews to help you improve your business operationsProductsReview AnalysisReview ResponderMaps Rank TrackerReview RequesterCompanyContact UsAbout usPricingDone For You ServicesRESOURCESFree AI Response GeneratorFree Map Rank TrackerOur BlogMediaRestaurant Industry Reports© Copyright 2026, All Rights Reserved by RightResponse AI, IncTerms of ServiceSubscription AgreementPrivacy PolicyData Processing Addendum Your Privacy Choices By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.PreferencesDenyAcceptPrivacy Preference CenterWhen you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website.Reject all cookiesAllow all cookiesManage Consent Preferences by CategoryEssentialAlways ActiveThese items are required to enable basic website functionality.MarketingEssentialThese items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.PersonalizationEssentialThese items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.AnalyticsEssentialThese items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.Confirm my preferences and close --- This Privacy Policy (“Policy”) explains how RightResponse AI, Inc. (“RightResponse,” “RRAI,” “we,” “us,” or “our”) collects, uses, and discloses personal information in connection with our marketing websites and pages that link to this Policy (the “Website”) and our software‑as‑a‑service application, including related in‑app interfaces, APIs, and support (the “Platform” and, together with the Website, the “Services”).BY ACCESSING AND/OR USING THE SERVICES, YOU (A) ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS POLICY; AND (B) AGREE THAT YOUR USE OF THE SERVICES IS SUBJECT TO THIS POLICY. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.A. RRAI provides the Services described above, which help customers manage online reputation and local visibility.B. This Policy describes our roles, data practices, choices, and rights. If your organization has a Subscription Agreement and a Data Processing Addendum (“DPA”) with us, those documents govern how we process personal information on your organization’s behalf in the Platform (processor/service‑provider role). If there is a conflict about data protection for Platform processing on a Customer’s behalf, the DPA controls.NOW, THEREFORE, the following terms apply:1. Overview1.1 Structure.This Policy applies to the Services. For clarity: (i) Website activities are generally controller/business context; (ii) most Platform processing is performed as a processor/service provider to our business customers (“Customers”) under a DPA; and (iii) RightResponse also acts as a controller for limited Platform‑related information it handles for its own purposes (e.g., account owner/admin contacts, billing, security/usage logs, product analytics described below).1.2 Contractual Context; Order of Precedence.Your organization’s Subscription Agreement and DPA (if any) govern Platform processing we perform for the Customer and take precedence over this Policy for such processing. This Policy works alongside those terms.2. Roles and How This Policy AppliesWebsite (controller/business). We act as a controller/business for personal information we collect via the Website (e.g., contact forms, demos, marketing analytics, cookies, ads).Platform (mixed): Processor/service provider to Customers for most Customer Data processed in the Platform. In this context, submit your privacy requests to the Customer; we will assist them under the DPA and applicable law.Controller for limited information we handle for our own purposes (e.g., admin/account owner contact data, billing contacts, security/usage logs needed to run the Platform, and product analytics as described in §5.2).3. Information We Collect3.1 From or About Users and Accounts.Identifiers & profile: name, business name, email address, role/permissions, workspace/account IDs.Credentials & auth metadata: hashed passwords, tokens/keys you supply for integrations, session identifiers.Usage, device & diagnostics: IP address, device/browser data, event/telemetry logs, timestamps, feature‑usage and credit‑usage metrics, and security/audit logs.Support & communications: tickets, in‑app messages, operational notices.Messaging metadata (if you enable messaging features): sender/recipient identifiers, timestamps, delivery/open/bounce events for email/SMS executed via the Platform.3.2 Customer‑Submitted/Business Data (Platform).Content and data a Customer or its users input or sync into the Platform (e.g., review requests/responses, ratings text, public review‑platform data surfaced via integrations, and Customer‑defined fields the Customer chooses to upload/map).3.3 Website Interactions.Contact form submissions, demo/meeting requests, newsletter sign‑ups, and related communications; cookies and similar technologies that capture device/usage information (pages viewed, referrers, time on page, interactions, approximate location from IP, etc.) (see §5).3.4 Prohibited/Sensitive Data We Do Not Seek.Unless we agree in a signed addendum (and, if applicable, a BAA), the Platform is not intended to process: protected health information (PHI), GDPR special categories, children’s data subject to COPPA, government IDs, bank/financial account numbers with access credentials, full payment card data, precise geolocation, or other sensitive categories designated out of scope. We may delete or restrict such data if detected.4. Sources of InformationDirectly from you or your organization (account creation, feature use, support, Website forms).Automatically via the Services (security/usage logs, telemetry, cookies, pixels—see §5).From integrations you connect (e.g., review platforms, messaging providers) as instructed by the Customer.5. Cookies, Analytics, Advertising, and Session Replay5.1 Website.We use:Essential technologies for security, network management, and basic functionality.Analytics to understand Website usage and improve content and performance.Advertising/measurement partners to show more relevant Website ads and measure campaigns. This may be considered “sharing” (and in some cases a “sale” under California law) of identifiers and internet/activity information for cross‑context behavioral advertising. See Your Privacy Choices (§10.1).5.2 Platform (App).We use necessary technologies for session management and security and may use service‑provider analytics—including session‑replay/usability tools—to understand feature use and improve stability and user experience. These tools are configured not to record sensitive inputs (e.g., passwords or payment fields) and are not used for advertising. Access is limited to personnel with a need to know, and recordings/analytics data are kept for a limited period consistent with our retention schedules. No ad tech in the Platform. We do not engage in cross‑context behavioral advertising in the Platform.5.3 Signals and Preferences.Do Not Track (DNT): No industry standard; we do not respond to DNT.Opt‑Out Preference Signals (e.g., Global Privacy Control, “GPC”): On the Website, recognized and honored as a request to opt out of sale/sharing for that browser/device. See §10.1.App consent controls: Because the Platform does not “sell” or “share” personal information or use ad tech, an opt‑out link (e.g., “Your Privacy Choices”) is not required in‑app.6. How We Use InformationProvide, operate, and support the Services; authenticate users; route/deliver in‑app communications; provide customer support; comply with legal obligations.Maintain safety and integrity, including monitoring for abuse, security incidents, and service quality.Improve and develop the Services, including diagnostics, analytics, quality, and performance; train/tune models operated by or for RightResponse’s use (not third‑party foundation models) using Aggregated/De‑Identified Data.Communicate operational notices; send product updates or marketing to admin/owner contacts (opt‑out available at any time).Automated decision‑making: We do not use automated decision‑making that produces legal or similarly significant effects about you.7. How We Disclose InformationWe may disclose personal information:To service providers/subprocessors that host, secure, deliver, analyze, support, or otherwise operate the Services under written obligations no less protective than this Policy and the DPA.At your or the Customer’s direction (e.g., third‑party integrations you connect).For legal and safety purposes, to comply with law or valid process, enforce terms, or protect rights and security.In a corporate transaction, such as a merger, acquisition, or asset sale (information may transfer as part of the transaction).We do not authorize service providers to use Platform personal information for advertising.8. Model Training; Aggregated/De‑Identified DataWe do not use Customer Personal Data to train third‑party foundation models. We may use Aggregated/De‑Identified Data to improve safety, quality, and performance, including to train or fine‑tune models operated by or for RightResponse’s use only (not to improve models made available to others). We take reasonable measures to prevent re‑identification, will not attempt to re‑identify, and contractually require subprocessors to do the same.9. Sensitive InformationWithin the Services we may process account login credentials and security/audit data as necessary to operate and protect the Services. We do not use or disclose sensitive personal information for purposes beyond those permitted by applicable law (e.g., CPRA).10. Your Choices and Privacy Rights10.1 “Your Privacy Choices” (Website Only).On the Website, you can opt out of sale/sharing and targeted (cross‑context behavioral) advertising::By using our “Your Privacy Choices” link (which opens our consent preferences manager and includes “Do Not Sell or Share My Personal Information” controls);By adjusting preferences in our cookie consent banner; andBy enabling a compliant Opt‑Out Preference Signal (e.g., GPC) in your browser—recognized and honored as described in §5.3.If you have an account and are signed in when you opt out via “Your Privacy Choices,” we use commercially reasonable efforts to extend your preference across your account (in addition to honoring recognized signals on individual browsers/devices). We may request limited information to verify and persist your opt‑out. We do not require you to create an account to exercise opt‑out rights.Platform: The Platform does not “sell” or “share” personal information and does not use ad tech; therefore, these opt‑out controls are not required in‑app.10.2 How to Exercise Legal Rights.Your rights depend on your role and location:Platform, processor context. If you use the Platform under a Customer account, submit requests (access, deletion, correction, portability, objections) to the Customer. We will support them under the DPA and applicable law.Controller contexts (Website and limited Platform data). You may have rights under laws such as the CCPA/CPRA, GDPR/UK GDPR, and PIPEDA, including to know/access, correct, delete, object/restrict certain processing, and data portability. To exercise these rights, contact compliance@rightresponseai.com. We will verify your identity and respond as required by law.California: We do not sell or share the personal information of consumers under 16.EEA/UK: Where we rely on legitimate interests (e.g., Website analytics; Platform product analytics/session replay in controller context), you may object at any time; we will assess and comply where required.Marketing: You can opt out of marketing emails via the message footer or by contacting us.11. California Notice at Collection & CPRA Categories (Past 12 Months)Categories collected (Website and/or Platform, as applicable) and typical disclosures:Identifiers (e.g., name, business name, email, IP address, cookie/ad IDs) — Collected: Yes — Recipients: Service providers; Website advertising/analytics partners (sharing)Customer Records (Cal. Civ. Code §1798.80(e)) (contact and billing/admin info) — Collected: Yes — Recipients: Service providersCommercial Information (records of products/services purchased or considered) — Collected: Yes — Recipients: Service providersInternet/Network Activity (page views, events, referrers, device/browser, approximate location from IP) — Collected: Yes — Recipients: Service providers; Website advertising/analytics partners (sharing)Geolocation (coarse) (city/region inferred from IP) — Collected: Yes — Recipients: Service providers; Website advertising/analytics partners (sharing)Professional/Employment Info (role/title when provided) — Collected: Yes — Recipients: Service providersSensitive PI (account login credentials/auth metadata; support communications contents you send to us) — Collected: Yes (limited) — Recipients: Service providers (security/support); not used beyond permitted purposes‍Purposes for collection/use:‍Sale/Sharing: We do not sell for money. On the Website, we may share limited identifiers and internet/activity data with advertising/measurement partners for cross‑context behavioral advertising (and treat similar disclosures as “sale” where the law defines it that way). Use Your Privacy Choices to opt out (§10.1). We do not sell/share PI in the Platform.We do not use or disclose Sensitive PI beyond purposes permitted by CPRA (e.g., security, authentication, preventing fraud).12. SecurityWe implement commercially reasonable administrative, technical, and physical safeguards aligned with industry practices (e.g., encryption in transit, access controls, logging/audit, secure SDLC, vulnerability management, incident response). No method of transmission or storage is 100% secure; we cannot guarantee absolute security.13. RetentionWe retain personal information as long as necessary to provide the Services and meet legal/operational requirements (e.g., security, billing, fraud prevention, litigation hold), or as otherwise permitted by law. We may retain Aggregated/De‑Identified Data for analytics and service improvement. Copies in routine backups are deleted in the ordinary course per rotation schedules.14. ChildrenThe Services are not intended for individuals under 18. We do not knowingly collect personal information from children.15. International TransfersWe may process and store information in the United States and other jurisdictions where we or our service providers operate. For Customer data subject to GDPR/UK GDPR/Swiss FADP, transfers are supported by appropriate safeguards (e.g., Standard Contractual Clauses and applicable addenda) as described in the DPA.16. Third‑Party Services & IntegrationsThe Services may link to third‑party sites and services. If a Customer connects third‑party integrations (e.g., review platforms, email/SMS providers), those providers’ terms and privacy policies govern their handling of data. We are not responsible for third‑party practices.17. Changes to This PolicyWe may update this Policy from time to time. If changes are material, we will provide notice (e.g., in‑app notice or email to account admins/owners, or a banner on the Website). Your continued use of the Services after the effective date means you accept the updated Policy.18. Contact UsRightResponse AI, Inc. (controller for Website and controller‑context data; processor/service provider for Platform Customer data)Email: compliance@rightresponseai.comAddress:RightResponse AI, Inc.9428 Baymeadows Ave, Ste 502Jacksonville, FL 32256gswetlitz@rightresponseai.com‍For Platform data we process on behalf of a Customer, please contact the Customer directly to exercise privacy rights; we will assist them under the DPA and applicable law.19. DefinitionsAggregated/De‑Identified Data means data related to the provision or use of the Services that has been aggregated (including by combining with similar data from other customers) and/or de‑identified so it does not identify a Customer or an individual.Application Monitoring Data means technical and operational data about use of the Platform (e.g., logs, usage metrics, device/browser and performance data) collected for operation, maintenance, support, security, capacity planning, and billing.Controller / Processor / Service Provider have the meanings given by applicable law (e.g., GDPR/UK GDPR; CCPA/CPRA).Customer means the business entity that has a Subscription Agreement (and, if applicable, a DPA) with RRAI for use of the Platform.Customer Data means data, content, and materials that a Customer or its Authorized Users submit to or process through the Platform (including “Personal Data”/“Personal Information” as defined by law), but excluding Application Monitoring Data and Aggregated/De‑Identified Data.Customer Personal Data means Customer Data that is personal data/personal information under applicable law.DPA means the RightResponse AI, Inc. — Data Processing Addendum (Public Standard), including any SCCs/UK Addendum, available at https://www.rightresponseai.com/legal/dpa.Opt‑Out Preference Signal means a signal meeting applicable specifications (e.g., Global Privacy Control) indicating a user’s choice to opt out of sale/sharing for cross‑context behavioral advertising.Personal Data / Personal Information have the meanings given by applicable law.Platform means RRAI’s software‑as‑a‑service application, including related in‑app interfaces, APIs, and support.Sell / Share / Cross‑Context Behavioral Advertising have the meanings given by the CCPA/CPRA and its regulations.Services means the Website and the Platform together.Subprocessor means a processor engaged by RRAI to process Customer Personal Data on behalf of a Customer.Website means RRAI marketing websites and pages that link to this Policy.‍Our mission is to help you drive customer acquisition and improve customer retention effortlessly, by using your online reviews to help you improve your business operationsProductsReview AnalysisReview ResponderMaps Rank TrackerReview RequesterCompanyContact UsAbout usPricingDone For You ServicesRESOURCESFree AI Response GeneratorFree Map Rank TrackerOur BlogMediaRestaurant Industry Reports© Copyright 2026, All Rights Reserved by RightResponse AI, IncTerms of ServiceSubscription AgreementPrivacy PolicyData Processing Addendum Your Privacy Choices By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.PreferencesDenyAcceptPrivacy Preference CenterWhen you visit websites, they may store or retrieve data in your browser. This storage is often necessary for the basic functionality of the website. The storage may be used for marketing, analytics, and personalization of the site, such as storing your preferences. Privacy is important to us, so you have the option of disabling certain types of storage that may not be necessary for the basic functioning of the website. Blocking categories may impact your experience on the website.Reject all cookiesAllow all cookiesManage Consent Preferences by CategoryEssentialAlways ActiveThese items are required to enable basic website functionality.MarketingEssentialThese items are used to deliver advertising that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and measure the effectiveness of advertising campaigns. Advertising networks usually place them with the website operator’s permission.PersonalizationEssentialThese items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. For example, a website may provide you with local weather reports or traffic news by storing data about your current location.AnalyticsEssentialThese items help the website operator understand how its website performs, how visitors interact with the site, and whether there may be technical issues. This storage type usually doesn’t collect information that identifies a visitor.Confirm my preferences and close