Richpanel

Book a DemoProductAI EmployeesPricingResourcesResourcesLog InBook a DemoLog InGet Richpanel for MobileCut Your Support Costs by 30% and Reduce Tickets by 30% - Guaranteed.AI-First Customer Service Platform that will reduce costs, improve agent productivity & delight customers.152 reviews91 reviewsBook a DemoSee How It WorksSee how much you can save in 15 minutesWatch videoThe Richpanel Double-Savings OfferGet our Automation Success Kit and we’ll guarantee these results in the first 60 days.GUARANTEED RESULTS IN THE FIRST 60 DAYS OR WE’ll PAY YOUGuaranteed 30% Cost SavingsCut your SaaS helpdesk bill by at least 30% when you switch from Zendesk or Gorgias.30% Automation within 60 DaysReduce your tickets by at least 30% using Richpanel's self-service and AI features.No-risk GuaranteeIf we don't deliver these results within 60 days, you'll receive a full refund — even if you're on an annual contract.Claim your offerReal results from Real brands$500k on hiring costs savedThe Ridge2.2 → 4.0 Trustpilot score in 60 daysJones RoadGet our Automation Success Kit and we’ll guarantee results.Guaranteed 30% automation within first 60 days, else receive a full refund.We get it, moving sucks.You have to spend time in the setup, migrate your data and convince your team - which is never easy!We built tools & resources specifically to make it easier for you to switch.Get up and running in a week!1. Easily migrate your dataRichpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.2. Learn the platform in an hourThese snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.3. Setup automations & self-serviceWe built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.Automation Success Kit$5,000 $2,000Holiday Prep offerComplete migration in just 2 weeks!AI Analysis of past conversationsIdentify top contact driversCreate self-service flows to automate repetitive queriesWebsite and email updates to increase self-service adoptionGuaranteed 30% automation within first 60 daysBook a demoWe're literally saving a fortune and it's only installed a month! It's now automatically handling over half of all customer support requests that previously required manual attention.Dan WolginCEO, Ammunition Depot95% CSAT ScorePela CaseRichpanel transformed our customer support across Paleovalley and Wild Pastures —consolidating multiple channels, reducing response times, and improving CSAT. More than just a support tool, it's a true partner in growth.MonicaDirector of CS, Paleovalley65% Self-Service ResolutionsI’ve moved 3 of our brands to Richpanel. We experienced a 72% decrease in ticket volume for one of our portfolio brands. There were zero issues moving to Richpanel; it was super smooth. We run everything on Richpanel.Mehtab S. BhogalCo-founder, Karta Ventures2.2 → 4.0 Trustpilot score in 60 daysMehtabReady to Scale Your CX?Join the top eCommerce brands transforming customer support with Richpanel.Book a Demo“But… we already have a helpdesk and switching is a pain!”We get it. Moving sucks! The good news is - we made the process painless.We get it, moving sucks.You have to spend time in the setup, migrate your data and convince your team - which is never easy!We built tools & resources specifically to make it easier for you to switch.Get up and running in a week!1. White-glove migrationOur team handles your entire migration. Get up and running in two weeks - no IT headaches.2. Setup Self-service & Automation We configure your self-service portal and intelligent workflows to free your team from repetitive tasks.3. Enjoy Lower Costs & Happier CustomersSee immediate savings, faster resolutions, and glowing customer feedback.See how easy it is to switchThe complete customer service platform for E-commerceAll channels integratedSelf-service portalAI Assistant for agentsAI Social Media ModeratorBoost Trustpilot & Google ratingsIntegrates with your favorite appsRoles & PermissionsRound-robin & balanced assignmentPowerful, customizable reportsRevenue from support analyticsAPI & WebhooksSelf-service analyticsTeam performance analyticsCSAT AnalyticsTeamsCustom fieldsAssignment rulesThese brands took Migrated from Kustomer30% automation rateMigrated from Gorgias40% reduction in ticketsMigrated from Zendesk96% CSAT scoreMigrated from Gorgias90% CSAT scoreCompareRichpanel vs Other SaaSvs Gorgiasvs Zendeskvs Shopifyvs Re:amazeAI that actually works. And pricing that will save you $$Get AI Employees that increase your support capacityUse the Voice of Customer AI to analyze conversations and find what people like or dislike, so you can make improvementsGet a fair, fixed pricing with no surprisesPurpose built for Ecommerce with great customer supportRichpanel integrates data from your favourite Ecommerce apps.Our free trial support is better than their enterprise tier support.We've got your back 24/5, day or night.Manage all channels, not just chat.Manage email, chat & social media from one appGet detailed insights from your conversations dataScale your CX with assignment, automations and AIUpgrade your team from a helpdesk that looks like Windows 98Upgrade to a great user interface that your customers & agents loveGet the AI Employees that help you reduce costs, increase productivityVoice of Customer reports that help you with actionable insightsLet us help you crush your CX goals!Book a demo and see how easy it is to reduce costs, improve CSAT, and love your Helpdesk again. Remember, if we don’t deliver results, you get a full refund!Book a DemoStart free trialGet our Automation Success Kit and we’ll guarantee results.Guaranteed 30% automation within first 60 days, else receive a full refund.We get it, moving sucks.You have to spend time in the setup, migrate your data and convince your team - which is never easy!We built tools & resources specifically to make it easier for you to switch.Get up and running in a week!1. Easily migrate your dataRichpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.2. Learn the platform in an hourThese snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.3. Setup automations & self-serviceWe built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.Automation Success Kit$5,000 $2,000Holiday Prep offerComplete migration in just 2 weeks!AI Analysis of past conversationsIdentify top contact driversCreate self-service flows to automate repetitive queriesWebsite and email updates to increase self-service adoptionGuaranteed 30% automation within first 60 daysBook a demo ✕ --- New & affordable pricing. Available for signups after Feb 1, 2023.Learn moreLearn moreXProductAI EmployeesPricingResourcesResourcesLog InBook a DemoLog InGet Richpanel for MobilePricingSelect the product to view pricingPricing that works for you. Pay only for what you use.Select a productSelf-Service PortalFor customersHelp DeskFor agentsMonthlyYearlyMonthlyYearlyFREE1,000 orders/mo$0per monthUp to 50 orders per monthCalculate cost per resolveStart free trialWorks withFeatures include:Connect 1 StoreSingle LanguageFAQsOrder FlowsStarter3,500 orders/mo$50per monthUp to 500 orders per monthCalculate cost per resolveStart free trialWorks withEverything in Free, plus:Connect 2 StoresUp to 2 languagespro10,000 orders/mo$600per monthUp to 10,000 orders per monthCalculate cost per resolveStart free trialWorks withEverything in Regular, plus:Lite onboardingNamed success managerSelf-service on SMSSubscriptions managementEnterpriseCustom order volumeCustomMore than 500 orders per monthBook a DemoWorks withEverything in Starter, plus:Multiple BrandsMultiple languagesConceirge SetupSubscriptions managementFREE1,000 orders/mo$0per month. Billed annuallyUp to 50 orders per monthCalculate cost per resolveBook a DemoWorks withFeatures include:Connect 1 StoreSingle LanguageFAQsOrder FlowsSTARTER3,500 orders/mo$42per month. Billed annuallyUp to 500 orders per monthCalculate cost per resolveBook a DemoWorks withEverything in Free, plus:Connect 2 StoresUp to 2 languagespro10,000 orders/mo$500per month. Billed annuallyUp to 10,000 orders per monthCalculate cost per resolveBook a DemoWorks withEverything in Regular, plus:Lite onboardingNamed success managerSelf-service on SMSSubscriptions managemententerpriseCustomer order volumeCustomMore than 500 orders per monthBook a DemoWorks withEverything in Starter, plus:Multiple BrandsMultiple languagesConceirge SetupSubscriptions managementMonthlyYearlyMonthlyYearlyFree$0per user per monthCalculate self service resolutionsStart free trial1-click migrationFeatures include:Email & Live ChatBasic Reporting50 AI Assists per company3 SeatsStarter$29per user per monthCalculate self service resolutionsStart free trial1-click migrationEverything in Free, plus:Social channelsBusiness Hours5 Rules & AutomationsUp to 3 Campaignspro$99per user per monthCalculate self service resolutionsStart free trial1-click migrationEverything in Starter, plus:SMS & phone channelsBusiness hours & HolidaysUnlimited Rules & AutomationsUnlimited CampaignsRevenue & CSAT Reporting1 Agent FormMultiple LanguagesAPI AccessEnterpriseCustomCalculate self service resolutionsBook a Demo1-click migrationEverything in Pro, plus:Agent scriptingSSOConcierge OnboardingMultiple BrandsMultiple Agent FormsFREE$0per user per month. Billed annuallyCalculate self service resolutionsBook a Demo1-click migrationFeatures include:Email & Live ChatBasic Reporting50 AI Assists per company3 SeatsStarter$20per user per month. Billed annuallyCalculate self service resolutionsBook a Demo1-click migrationEverything in Free, plus:Social channelsBusiness Hours5 Rules & AutomationsUp to 3 Campaignspro$85per user per month. Billed annuallyCalculate self service resolutionsBook a Demo1-click migrationEverything in Starter, plus:SMS & phone channelsBusiness hours & HolidaysUnlimited Rules & AutomationsUnlimited CampaignsRevenue & CSAT Reporting1 Agent FormMultiple LanguagesAPI AccessenterpriseCustomCalculate self service resolutionsBook a Demo1-click migrationEverything in Pro, plus:Agent scriptingSSOConcierge OnboardingMultiple BrandsMultiple Agent FormsIntegrates with For customersSelf ServiceHelp DeskFor agentsMonthlyYearlyMonthlyYearlyLet customers manage orders & get instant answers.Base$0 Alternative to FAQ Apps. With order tracking. Up to 1,000 orders per monthCalculate cost per resolveStart free trialWorks withGorgiasHelpscoutSalesforceRichpanelFeatures include:Connect 1 storeSite widgetHelpcenter pageOrder trackingPRO$120per monthAlternative to Gorgias Automate. Unlimited resolutions.Up to 3,500 orders per monthCalculate cost per resolveBook a DemoWorks withGorgiasHelpscoutSalesforceRichpanelEverything in Base, and:Connect 2 storesPRO MAX$360per monthAlternative to Chatbots.Easier to use with multiple languages.Up to 10,000 orders per monthCalculate cost per resolveBook a DemoWorks withGorgiasHelpscoutSalesforceRichpanelEverything in Pro, and:Connect 5 storesMultiple languagesenterpriseCustomer order volumeCustomEnterprise solution that is easy to setup and works at scale.Custom order volumeBook a DemoWorks withGorgiasHelpscoutSalesforceRichpanelEverything in Pro Max, and:Custom servicesFull onboardingTickets analysis and auditOngoing self-service optimizationLet customers manage orders & get instant answers.Base$0 Alternative to FAQ Apps. With order tracking. FREE1,000 orders/mo$0Included with Help Desk StarterUp to 1,000 orders per monthCalculate cost per resolveStart free trialWorks withGorgiasHelpscoutSalesforceRichpanelFeatures include:Connect 1 storeSite widgetHelpcenter pageOrder trackingPRO$100per monthAlternative to Gorgias Automate. Unlimited resolutions.PRO3,500 orders/mo$250per month. Billed annuallyUp to 5,000 orders per monthCalculate cost per resolveBook a DemoWorks withGorgiasHelpscoutSalesforceRichpanelEverything in Base, and:Connect 2 storesPRO MAX$300per monthAlternative to Chatbots.Easier to use with multiple languages.pro MAX10,000 orders/mo$500per month. Billed annuallyUp to 20,000 orders per monthCalculate cost per resolveBook a DemoWorks withGorgiasHelpscoutSalesforceRichpanelEverything in Pro, and:Connect 5 storesMultiple languagesenterpriseCustomer order volumeCustomEnterprise solution that is easy to setup and works at scale.Custom order volumeBook a DemoWorks withGorgiasHelpscoutSalesforceRichpanelEverything in Pro Max, and:Custom servicesFull onboardingTickets analysis and auditOngoing self-service optimizationMonthlyYearlyMonthlyYearlyAll in Support Inbox. Powered by AI.Base$9per month for 3 usersAlternative to Shopify Inbox. Manage Email, Social and Chat from one app.Calculate self service resolutionsStart free trial1-click migrationFeatures include:Email, Chat & Social channels90 day messaging history90 day reporting windowMacros 3 Automation RulesUp to 50 AI Assisted RepliesUp to 3 seatsPRO$60per month per userAlternative to Gorgias.All features, automations & AI  with a fair price.Calculate self service resolutionsBook a Demo1-click migrationEverything in Base, and:Phone channels1 year message history1 year reporting windowUnlimited Automation RulesUp to 200 AI Assisted RepliesUp to 10 seatsUnlimited collaboratorspro MAX$120per month per userAlternative to Zendesk. Powerful platform, is easy & has great support.Calculate self service resolutionsBook a Demo1-click migrationEverything in Pro, and:SMS ChannelsUnlimited messaging historyUnlimited reporting windowUnlimited Automation RulesUnlimited AI Assisted RepliesUnlimited SeatsAgent Scripting & FormsMulti language supportMultiple store supportAPI AccessenterpriseCustomAI, scalability, and advanced features for enterprise efficiency.Calculate self service resolutionsBook a Demo1-click migrationEverything in Pro Max, and:Campaign managerTickets analysis and auditCustom cart IntegrationAll in Support Inbox. Powered by AI.Base$9per month for 3 usersAlternative to Shopify Inbox. Manage Email, Social and Chat from one app.Calculate self service resolutionsStart free trial1-click migrationFeatures include:Email, Chat & Social channels90 day messaging history90 day reporting windowMacros 3 Automation RulesUp to 50 AI Assisted RepliesUp to 3 seatsPRO$50per month per userAlternative to Gorgias.All features, automations & AI  with a fair price.Calculate self service resolutionsBook a Demo1-click migrationEverything in Base, and:Phone channels1 year message history1 year reporting windowUnlimited Automation RulesUp to 200 AI Assisted RepliesUp to 10 seatsUnlimited collaboratorspro MAX$100per month per userAlternative to Zendesk. Powerful platform, is easy & has great support.Calculate self service resolutionsBook a Demo1-click migrationEverything in Pro, and:SMS ChannelsUnlimited messaging historyUnlimited reporting windowUnlimited Automation RulesUnlimited AI Assisted RepliesUnlimited SeatsAgent Scripting & FormsMulti language supportMultiple store supportAPI AccessenterpriseCustomAI, scalability, and advanced features for enterprise efficiency.Calculate self service resolutionsBook a Demo1-click migrationEverything in Pro Max, and:Campaign managerTickets analysis and auditCustom cart IntegrationPay Less, Automate MoreSeatsBilled AnnuallyIncubator•$9 for 3 agents/month$9per month for 3 usersAlternative to Shopify Inbox.Manage Email, Social and Chat from one app.Start free trialPro• $ 69 per agent/month$50per month per userAlternative to Gorgias.All features, automations & AI  with a fair price.Get a demoPro Max • $ 99 per agent/month$100per month per userAlternative to Zendesk.Powerful platform, is easy & has great support.Get a demoEnterprise • CustomPricing$100per month per userAlternative to Zendesk.Powerful platform, is easy & has great support.Talk to salesMonthlyYearlySave up to 20% on Yearly plansYou will get access to Richpanel Help desk with any Customer Portal planPay Less, Automate More30% Guaranteed savings vs Zendesk/Gorgias + 30% fewer tickets in 60 days.YearlyMonthlyadd-onHelp DeskCustomer PortalSeatsPay AnnuallyTry our pricing calculator ▸ All subscriptions are on yearly contracts.PRO$69per agent/month$1,068 $828/yrGreat for businesses starting off. Includes AI & automations at no extra cost.Get a demoPRO MAX$99per agent/month$1,428 $1,188/yrFor stores that need multiple brands, advanced analytics and more channels.Get a demoENTERPRISECustomper agent/monthSelf Service (Add-on) Custom orders/month Custom integrations, White glove setup. For teams with more than 50 agents.Talk to salesHelp Desk Pricing feature tableAI EmployeesIncrease the capacity of your customer service team & add new capabilities that were never before possible.Sidekick AISocial Media Moderator AIAI AutofillVoice of Customer AIChannelsManage email, live chat, SMS, phone, Facebook, Instagram and reviews from one inbox. Learn moreEmailLive chatFacebookInstagramWhatsAppPhoneSMSAgent InboxResolve tickets faster with order data and personalized customer data inside the inbox.ViewsTicketing SystemAssign & snooze ticketsMacrosTagsPrivate NotesCustomer TimelineCustomer ProfileAuto-Assign TicketsRound-robin assignmentMultilingual SupportAutomationsMaximize agent productivity by automating all the redundant, repetitive tasks.Automation RulesAssignmentSpam Filtering BotsTask BotsChat CampaignsCampaignsExecute targeted campaigns across various communication channels.Chat CampaignsWhatsApp CampaignsWhatsApp TemplatesTicket CampaignsPlatformCreate custom ticket fields and customer profile fields depending on your specific use case.IntegrationsHelp Desk ImporterCSV ImportConversation FieldsCustomer FieldsMultiple Stores1 store5 storesUnlimited storesMultiple BrandsMinimum Seats--10 seatsCollaborators10 free collaborators25 free collaboratorsCSAT SurveysRemove Richpanel brandingAgent FormsCustom ObjectsTokensObject DataReportingUnderstand performance across teams, channels and topics. Uncover opportunities to optimize operations.Conversations ReportsTeam Activity ReportsSatisfaction ReportsRevenue ReportsRevenue from Agents ReportsCustomer Portal Performance ReportsCustomer Portal Pricing feature tableOrder ManagementHelp customers add/remove items, change shipping address with a Self-Service interface.(Included with the Self-Service Add-on)Orders5K orders per month20K - 100K orders per monthCustom order volumeTrack order flowRe-orderCancel order flowComing SoonComing SoonComing SoonEdit order flowComing SoonComing SoonComing SoonForgot coupon codeChange shipping address flowComing SoonComing SoonReturns & Exchanges flowComing SoonComing SoonReturn AnalyticsTime-based action limitingBranded Help CenterDesign a custom Help Center in minutes. Help customers with most common questions, recommendations and FAQs.(Included with the Self-Service Add-on)Brand Colors & StylingFAQsStores1 store5 storesUnlimited storesCustom fontsCustom backgroundsProduct recommendationsEmbeddable videosPre-sale scenariosRemove Richpanel brandingAgent Hand-offCollect contextual data based on situation before agent hand off. Give agents all context for a one-touch resolution.Dynamic form fieldsPre-fill form dataCustomer profile fieldsRoutingMacrosCustom FlowsWith the Richpanel no-code builder, you can automate the most complex situations and make them self-serviceable.(Included with the Self-Service Add-on)Custom flowsTemplatesCustom formsDynamic conditionsNested FlowsSubscriptions ManagementGive customers the flexibility to manage their subscriptions directly from Richpanel’s self-service portal.SubscriptionsRetention flowsAgent assistPay Less, Automate More30% Guaranteed savings vs Zendesk/Gorgias + 30% fewer tickets in 60 days.SeatsBilled AnnuallyTry our pricing calculator ▸ Pro$69per agent/month$1,068 $828/yrGreat for businesses starting off. Includes AI & automations at no extra cost.Get a demoFeatures include:AI Generated RepliesAutomation RulesAI SummaryLive chatViewsChat CampaignsShared InboxWhatsApp CampaignsTicketing SystemConversations ReportsAssign & snooze ticketsTeam Activity ReportsMerge TicketsAgent FormsMacrosConversation and Customer FieldsSidekick AIViewsTicketing SystemAssign & snooze ticketsTagsPrivate NotesCustomer ProfileCustomer TimelinePhone ChannelIntegrations1 storeEmail, Live chatFacebookInstagramMacrosConversations ReportsTeam Activity ReportsHelp Desk ImporterChat CampaignsAI SummaryViewsShared InboxTicketing SystemAssign & snooze ticketsMerge TicketsMacrosTagsPrivate NotesCustomer TimelineCustomer ProfileAuto-Assign TicketsAssignmentSpam filtering botsTask botsConversation FieldsCustomer FieldsAgent FormsUnlimited Automation RulesSocial channelsWhatsApp channelWhatsApp TemplatesChat CampaignsTicket CampaignsConversations ReportsTeam Activity ReportsRevenue ReportsRevenue from Agents ReportsCustomer Portal Performance ReportsHelp Desk ImporterPro Max$99per agent/month$1,428 $1,188/yrFor businesses that need multiple brands, advanced analytics & more channels.Get a demoEverything in Pro, and:10 free collaboratorsMultiple BrandsAgent FormsRemove Richpanel brandingAI SummarySet custom tone for your AIViewsShared InboxTicketing SystemAssign & snooze ticketsMerge TicketsMacrosTagsPrivate NotesAuto-Assign TicketsCustomer TimelineCustomer ProfileRound-robin assignmentAutomation RulesAssignmentEmail, Social, Live chat5 storesSMS channelsMultiple LanguagesCSAT SurveysPhoneWhatsAppWhatsApp TemplatesWhatsApp CampaignsTicket CampaignsChat CampaignsConversations ReportsTeam Activity ReportsRevenue from Agents ReportsCustomer Portal Performance ReportsSatisfaction ReportsRevenue ReportsAgent FormsConversation and Customer FieldsHelp Desk ImporterAI Translation (two-way)Spam Filtering BotsTask BotsIncluded in every planGet powerful features and dedicated support options as standard, regardless of which plan you choose.Customised branding for your helpdesk widget24/5 customer supportWhite-glove migrationRemove Richpanel brandingUnlimited automationsContract buyout programNEW: ADD-ONSocial Media Moderator AIFreeper month 1,000 comments/month 2,000 comments/month 3,000 comments/month 4,000 comments/month 5,000 comments/month 5,000+ comments/month Instantly hides brand damaging content, and engages buyers by responding to comments 24x7. Works on organic and paid posts.Put your community management on auto-pilotAutomatically remove harmful comments, spam, and trollsAlways on, protect your brand even when you're offlineCustomizable AI personality to best resonate with your brandBook a demoADD-ONSidekick AIFreefor unlimited useTrained on your data, Sidekick auto replies to repetitive queries, help agents draft replies & support 2-way translations.AI drafts replies using past conversations and FAQsPrompt AI to draft contextual responses within secondsSummarizes conversations for easy thread comprehension Real-time, two-way multilingual translation for agentsBook a demoADD-ONSelf-Service Portal$99per month Up to 5,000 orders/month Up to 20,000 orders/month Up to 40,000 orders/month Up to 60,000 orders/month Up to 80,000 orders/month Up to 100,000 orders/month More than 100,000 orders/month Billed AnnuallyAutomate customer service on your site with a self-service portal. Let customers self-service common issues and get immediate resolutions.User-friendly design inspired by Amazon and UberLets customers get help without the need for contacting supportWorks across all channels, not just live-chatIntuitive no-code setup, easy to build and manage flowsBook a demoADD-ONAutomation Success Kit$2,000one time feeGet our Automation Success Kit and we’ll guarantee results. Guaranteed 30% automation within first 60 days, else receive a full refund.AI Analysis of past conversationsIdentify top contact driversCreate self-service flows to automate repetitive queriesWebsite and email updates to increase self-service adoptionGuaranteed 30% automation within first 60 daysBook a demoCustomize your plan and get an instant price estimateCalculate your priceRemember, there is no risk to try.Get our Automation Success Kit and we’ll guarantee these results in the first 60 days.Book a DemoGUARANTEED RESULTS IN THE FIRST 60 DAYS OR WE’ll PAY YOUGuaranteed 30% Cost SavingsCut your SaaS helpdesk bill by at least 30% when you switch from Zendesk or Gorgias.30% Automation within 60 DaysReduce your tickets by at least 30% using Richpanel's self-service and AI features.No-risk GuaranteeIf we don't deliver these results within 60 days, you'll receive a full refund — even if you're on an annual contract.Real results from Real brands$500k on hiring costs savedThe Ridge2.2 → 4.0 Trustpilot score in 60 daysJones RoadGet our Automation Success Kit and we’ll guarantee results.Guaranteed 30% automation within first 60 days, else receive a full refund.We get it, moving sucks.You have to spend time in the setup, migrate your data and convince your team - which is never easy!We built tools & resources specifically to make it easier for you to switch.Get up and running in a week!1. Easily migrate your dataRichpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.2. Learn the platform in an hourThese snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.3. Setup automations & self-serviceWe built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.Automation Success Kit$5,000 $2,000Holiday Prep offerComplete migration in just 2 weeks!AI Analysis of past conversationsIdentify top contact driversCreate self-service flows to automate repetitive queriesWebsite and email updates to increase self-service adoptionGuaranteed 30% automation within first 60 daysBook a demoWe're literally saving a fortune and it's only installed a month! It's now automatically handling over half of all customer support requests that previously required manual attention.Dan WolginCEO, Ammunition Depot95% CSAT ScorePela CaseRichpanel transformed our customer support across Paleovalley and Wild Pastures —consolidating multiple channels, reducing response times, and improving CSAT. More than just a support tool, it's a true partner in growth.MonicaDirector of CS, Paleovalley65% Self-Service ResolutionsI’ve moved 3 of our brands to Richpanel. We experienced a 72% decrease in ticket volume for one of our portfolio brands. There were zero issues moving to Richpanel; it was super smooth. We run everything on Richpanel.Mehtab S. BhogalCo-founder, Karta Ventures2.2 → 4.0 Trustpilot score in 60 daysMehtabReady to Scale Your CX?Join the top eCommerce brands transforming customer support with Richpanel.Book a DemoCrush your CX goals while saving costsBook a demo and see how easy it is to reduce costs, improve CSAT, and love your Helpdesk again. Remember, if we don’t deliver results, you get a full refund!Book a DemoStart free trialGuaranteed 30% Automation in 2 weeks. Learn moreGet our Automation Success Kit and we’ll guarantee results.Guaranteed 30% automation within first 60 days, else receive a full refund.We get it, moving sucks.You have to spend time in the setup, migrate your data and convince your team - which is never easy!We built tools & resources specifically to make it easier for you to switch.Get up and running in a week!1. Easily migrate your dataRichpanel's migration wizard will seamlessly import your data from help desks like Zendesk, Gorgias, Help Scout and Kustomer.2. Learn the platform in an hourThese snappy videos are your express train to mastering Richpanel. Get your team from newbie to ninja in less than 60 minutes.3. Setup automations & self-serviceWe built this Onboarding Guide, derived from our experience with 2,000+ brands, you will be up and running in a day.Automation Success Kit$5,000 $2,000Holiday Prep offerComplete migration in just 2 weeks!AI Analysis of past conversationsIdentify top contact driversCreate self-service flows to automate repetitive queriesWebsite and email updates to increase self-service adoptionGuaranteed 30% automation within first 60 daysBook a demo ✕ × --- SummaryRichpanel is building autonomous AI agents that enable brands to deliver instant support and seamlessly talk to millions of customers simultaneously. These AI agents are capable of mimicking humans simply by observing them. They can self-learn situation handling for every type of customer query. They understand what information is accessed for every situation, decisions to make and what tools to take action on. Richpanel started in 2020, is used by over 2,000+ brands and is funded by Sequoia.Gradual AutonomyAI agents start by suggesting response and actions to humans and based on human feedback start doing more and more of the work. This dramatically increases human agents' productivity and enables brands to scale their support operations while maintaining a lean team.Customer support is one of the most obvious use cases for AI, and no one has yet been able to build truly autonomous AI agents - yet. The players that build this will disrupt a massive market worth $400B+ per year.Why is Richpanel winning?Access to data: Started as a CX platform, we now have 2,000+ paying customers that are willing and excited to try this. We have access to data and business logic.Agent vs chatbots: We are not building chatbots but agents that can retrieve data, make decisions and take actions across applications. That's the difference between 20% vs 90% resolution rates.Continuous learning: We started with Richpanel sidekick that assists human agents and learns from their feedback. The current model is best-in-class in our industry and ahead of competitors by a huge margin.Traction30 employees2,000+ CustomersFunded by Sequoia (same investors behind Apple, Google, AirBnB, Instagram)Profitable and Millions in ARRWe have Glassdoor rating of 4.4 (as of July 2024). You can read the reviews here.We are hiringWe believe in transparency. So we’ll first start with the negatives - much more important than the pros, when choosing a workplace.Cons of working at RichpanelLack of work-life balance: All our customers are based in the US, which means there are events, calls, and issues that need to be resolved at odd times. You’ll be working with an extremely ambitious and driven team that won’t settle for second place. It’s our responsibility to surround them with equally driven people. We have been clear about this from day one. If you are not aligned with this value, you should not apply, as it will lead to workplace friction and you won’t be happy.Accountability: Working with a startup is rewarding but demands high accountability. You’ll need to address problems proactively and take ownership. This will require you to do things outside your core expertise. While your peers will be available to help, the level of accountability isn't for everyone.Pros of working at RichpanelChic office space in a happening neighbourhood: We designed our office from scratch, paying attention to every detail just like we do with our products. People enjoy working in this space. The neighbourhood is lively, with cafes, pubs, gyms, and parks all within a 5-minute walk.Easy commute to workplace: We assist all our employees in getting good accommodation in the neighbourhood. You are also paid an extra allowance for having your house within a 3 km radius from office. As of today, almost every Richpanelite is within 1-2 kms of the office. Many walk to the office and go home for lunch!Meaningful work: We have reached Product - Market Fit (PMF) and are at an inflection point in our journey. It’s a great opportunity for you to make an impact and do your best work, being remembered for creating something legendary.We pay well: We look after our people and are not bound by any pay bands. We pay on the basis of merit. Our top performing team members are surprised that their appraisals exceeded their expectations.Our ESOP policy: Many companies distribute ESOPs to everyone. We distribute ESOPs to a select few but grant significantly more than industry norms. ESOPs are granted after proof of performance, usually after one year of working with us. Our ESOP policy aims for extraordinary outcomes for top performers rather than good outcomes for everyone.Team outings: We frequently go for team outings and off sites. We like to have fun and create opportunities for team members to create life long friendships.CompetitionWhere others optimize, Richpanel multiplies. Our platform increases agent throughput by several multiples, transforming how teams manage support volume.Launched in2020backed bySequoia Trusted by2,000+ BrandsCheck out our open rolesView Open PositonsProductsCustomersResourcesPricingResourcesLog InGet a DemoSign InGet a Demo --- ProductsPricingResourcesPartnersResourcesLog InCreate a Free AccountGet a DemoPartner with RichpanelLet us help your clients succeed while we help you build new revenue streams. Let’s scale together.Become a PartnerBecome a PartnerWhat’s in it for you?Revenue SharingEarn generous recurring revenue for each new referral that joins Richpanel.Generate More BusinessGet exclusive access to merchants & customers on the lookout for your services.Let’s Go-To-Market TogetherGain exposure to 1000s of merchants, elevate your brand & generate quality demand.Dedicated Partner SupportGet a dedicated slack channel & partner manager for real-time communication.Advanced TrainingGain priority access to our product, sales training resources & enablement support.Exclusive VIP AccessGet early access to beta features, insider info on product roadmap & direct access to our leadership.Revenue SharingEarn generous recurring revenue for each new referral that joins Richpanel.Generate More BusinessGet exclusive access to merchants & customers on the lookout for your services.Let’s Go-To-Market TogetherGain exposure to 1000s of merchants, elevate your brand & generate quality demand.Dedicated Partner SupportGet a dedicated slack channel & partner manager for real-time communication.Advanced TrainingGain priority access to our product, sales training resources & enablement support.Exclusive VIP AccessGet early access to beta features, insider info on product roadmap & direct access to our leadership.Why Partners Choose Richpanel?Competitive Advantage3000+ Merchants prefer Richpanel over our competitorsPersonalized Partner SupportWe take our relationships very seriously. Every partner is as important to us as a merchant or a customer.Stable RevenueDon’t put all your eggs in one basket. Hedge your bets, and let your clients choose what’s best for them.GTM SynergyBolster your marketing efforts by utilizing ours. Get in front of 1000s of merchants with minimal effort. Richpanel has been an incredible partner. Together, we've developed a seamless process to ensure a white glove sales experience for our mutual prospects and customers. We know our customers are in great hands with Richpanel. - Natasha Nema, Associate Partner Manager, AircallWhy Merchants Prefer Richpanel?Saves Agent’s Time & EffortScalable ProductValue for MoneyPersonalized SupportHappy CustomersIntuitive UI & UX Richpanel has everything you need and more. We can feel the weight lifted off of our customer service reps. - Victoria Shanley, Director of Operations, FrenchieTrusted by 1500+ fast growing DTC brandsFrequently asked questionsWhat makes a good Richpanel partner?If you serve customers in the e-commerce space, you are the perfect partner for Richpanel. You could be a marketing agency, Shopify / Magento / WooCommerce dev agency, or BPO - as long as you operate in the e-commerce space, we'd love to partner with you.I’m excited to get started. How do I apply?Fill out the form on this page. We’ll get on a call with you to give you an overview & finalize a mutual partnership plan to help you and your clients succeed.How long does it take for my application to process?We waste no time in serving our partners, you can expect to hear back from us in 24 hours.How do I earn revenue?Once you’re in touch with our partnership team. You’ll get access to Richpanel’s partner program in PartnerStack where you can get your unique link, begin referring customers, & earn revenue!How much do I get to earn?There’s no cap on how much you can earn with us! Your partnership manager will let you know more details about your payouts and their frequency when you’re onboarded.Join the Richpanel Partner Program Today!Start a free trial or schedule a demo.Become a PartnerGet a Demo