QueryPal

Secure agentic AI for great customer experienceFully hosted and self-hosted options let you maintain full enterprise-grade security, privacy, and compliance.Get startedbuilt for resolution, not just deflectionAI that acts intelligently — and securelyWhat if your AI could securely connect to your support platform,knowledge bases, and even your most sensitive data (from PII to payment details). Imagine it could even safely update accounts and improve customer experience. Meet QueryPal.A seamless integration with bespoke, white-glove supportOur dedicated success team will work with you directly to ensure that all of your integrations come through without a hitch. Activate your free trial & see QueryPal in action.TRUST & SECURITYA Self-Hosted Experience,for Ultimate Peace of MindSOC2 & GDPR compliantComprehensive SOC 2 Type II and GDPR compliance ensures your data stays secure, available, & confidential — always.Fully hosted, self-hosted, ormanaged hosting optionsQueryPal works entirely within your own environment, meaning sensitive information never leaves your infrastructure./01QueryPal InterceptA first draft email integration, with over 90% agent approval, written in seconds./01QueryPal InterceptA first draft email integration, with over 90% agent approval, written in seconds./01QueryPal InterceptA first draft email integration, with over 90% agent approval, written in seconds./02QueryPal PrismPrism constantly analyzes your support tickets, sentiment, & more to improve your business./02QueryPal PrismPrism constantly analyzes your support tickets, sentiment, & more to improve your business./02QueryPal PrismPrism constantly analyzes your support tickets, sentiment, & more to improve your business./03QueryPal ConciergeConcierge's Agentic AI chatbot deflects & solves issues before they reach your agents./03QueryPal ConciergeConcierge's Agentic AI chatbot deflects & solves issues before they reach your agents./03QueryPal ConciergeConcierge's Agentic AI chatbot deflects & solves issues before they reach your agents.What customers are seeing with QueryPal“QueryPal quickly became indispensable.”Digital employee benefits provider Simply Benefits was struggling with tedious manual workflows, seasonal ticket spikes, and growing costs. QueryPal helped the company slash costs, tame seasonal volume and engage team members and customers.90%of QueryPal's ticket drafts were approved by agents without any edits whatsoever."Our agents rely on QueryPal daily & we’ve never handled peak season this smoothly"- Operations Lead, Simply Benefits"We completely removed Freddy AI in the first week after implementingQueryPal."- Operations Lead, Simply Benefits10xfaster response time within 2 months after implementing QueryPal AI suite. All while increasing CSAT & the metrics that matter.a free resource hubGet the latest agentic AI news,research and moreLegacy Software Modernization for Your Customer Support TeamYour support team deserves better than outdated systems. This guide reveals how legacy software modernization can transform customer service operations and boost agent productivity.Read moreWhite Paper: How QueryPal Solves for the Tier 3 ParadoxWhat is the Tier 3 Paradox?Read moreWhite Paper: The Enterprise Guide to Self Hosted AI for customer supportThe Enterprise Security Guide to Self-Hosted Al SupportRead moreWhite Paper: Zero-maintenance AI, the new standard for the CX WorkspaceAI in CX hasn't lived up to its promises. Instead of saving time, it created a hidden 15-20 hour weekly maintenance tax.Read moreWhite Paper: The 90 day guide to customer experience Agentic AIYour board is no longer asking if you're using AI - they're asking how fast you can get it live.Read moreWhite Paper: What is Agentic AI really? Your customer experience guideYour chatbot deflects with articles about packages when your customers only want to know where their order is.Read moreWhite Paper: Supercharge your macros with QueryPal AIFrom support macro chaos to Al-Powered clarityRead moreWhite Paper: AI where you need it. Enterprise guide to deploying AI Most AI vendors still require your sensitive support data to live in their cloud.Read moreThe Financial Advisor Compliance Checklist & GuideEssential compliance checklist for wealth management firms covering SEC requirements, fiduciary obligations, and regulatory frameworks to protect clients and avoid enforcement actions.Read moreYour 8-Step Compliance Audit Checklist for 2026A comprehensive compliance audit checklistRead moreRIA Back-Office Outsourcing: Automating Operations for Better Client ServiceRIA back office outsourcing means hiring external specialistsRead moreAre High-Touch Services Scalable? The Customer Support RealityHigh-touch services can scale — if you pair your best people with smart automation.Read moreClient Service Automation for Wealth Management: What to AutomateDiscover what to automate in wealth management client service — and what to keep human.Read moreWhy Disorganized Client Communications Increase Regulatory RiskLearn how disorganized client communications cause regulatory risk, and how to fix it.Read moreThe Best Cognigy Alternatives & Competitors in 2026Discover the best Cognigy alternatives in 2026 for agentic AI and customer support automation.Read moreHow to Reduce Call Center Cost: Helpful TipsLearn proven strategies to reduce call center costs through smarter routing, self-service, and operational efficiency.Read moreHow to Deliver White-Glove Client Service at Scale in Wealth ManagementYour clients demand the bespoke attention of a private concierge.Read moreWhat is Call Center Productivity? Metrics, Importance, and Calculation GuideDiscover key call center productivity metrics, formulas, and smart strategies to improve efficiency and service quality.Read moreThe 8 Best Aisera Alternatives & Competitors in 2026Top Aisera alternatives for faster setup, lower cost, and better AI support in 2026.Read moreCustomer Service Metrics You Can Easily Track and MeasureTrack customer service metrics to improve satisfaction, loyalty, and operational efficiency effectively.Read moreTop 11 Customer Service Ticketing Software for 2026: Comparison GuideCompare 11 ticketing software solutions. Find the best fit for your business.Read moreThe 11 Best Forethought Alternatives & Competitors in 2026Explore 11 top Forethought alternatives with AI automation, clear pricing, and proven ROI.Read moreQueryPal vs. Decagon: Comparison Guide for 2026Compare QueryPal and Decagon AI support solutions to find the right fit for your team.Read more10 Easy Strategies to Reduce Customer Costs Quickly and EffectivelyLearn 10 proven strategies to reduce customer costs quickly through automation, retention, and efficiency improvements.Read moreWhat is Service Desk Automation?IT teams face a massive challengeRead moreHow We Calculate Your Customer Support ROI: Our MethodologyTransparency is vital to us.Read moreAI Use Cases in SaaS & Tech: Examples & ApplicationsArtificial intelligence transforms modern SaaS operations daily.Read moreAI Use Cases in Healthcare: Examples & How It's UsedAI use cases in healthcare transform diagnosis, treatment, and operations in 2026.Read moreQueryPal vs. Zendesk: Comparison Guide for 2026Compare QueryPal and Zendesk to find the best customer service platform for 2026.Read moreAI Use Cases in Financial Services: Examples & ApplicationsExplore real-world AI use cases in financial servicesRead moreAI Ticketing Systems: What It Is & How to Implement It TodayLearn how AI ticketing systems streamline customer support by automating ticket sorting, routing, and resolutionRead moreHow Enterprise Companies Can Save Millions Every Year by Addressing the Tier 3 ProblemRead moreQueryPal vs. Sierra AI: A Practical Guide for 2026Comparison of QueryPal vs. Sierra AI, highlighting their key features, integrations, and security.Read moreIT Support Automation: The Ultimate GuideLearn IT support automation, its benefits, key features & common use cases.Read moreThe 11 Best Intercom Competitors & Alternatives in 2026When CX teams want to switch, it’s usually about money.Read moreThe 18 Best Moveworks Alternatives & Competitors in 2026Planning a move from Moveworks?Read moreThe 10 Best Ada Alternatives & Competitors in 2026Is your legacy chatbot starting to show its age?Read moreWhat is Customer Service Transformation & Why Do You Need It?We've all experienced hearing "Your call is important to us"...Read moreThe 15 Best Decagon Alternatives & Competitors in 2026Customer support is changing fastRead moreA Complete Guide to Customer Support AutomationTired of your support team drowning in repetitive tickets?Read moreThe 14 Best Sierra AI Alternatives & CompetitorsRead moreCX Starts Before the Ticket: Meet Your Customer Where They AreDespite great support, your customers might still be experiencing frictionRead more15 Zendesk Alternatives & CompetitorsYou're definitely not the first person to feel frustrated if you use Zendesk.Read moreAI in Customer Service: A Complete GuideOver 80% of businesses claim they're using AI in customer service.Read moreCase Study: Simply BenefitsHow QueryPal Transformed Support Operations at Simply BenefitsRead moreCase Study: Jetbrains JetbrainsRead moreWhat are Tokens? Read moreHow AI Can Transform Knowledge Management Read moreThe Digital Workspace is Broken (Spoiler: We fixed it)Read moreThe hidden flaw in enterprise search Read moreThe Evolution of Chatbots Read moreQueryPal is now SOC2 Compliant!Read moreThe Future of Customer Service in the Age of AI Today's success could be tomorrow's failureRead moreHow to Improve Customer Service Email Response TimeContent Strategy BasicsRead moreSee moreCustomer Success Leader,SimplyBenefits"If we took QueryPal away now, things would be on fire."Customer Success Department Head,JetBrains"With QueryPal we can now manage the 1000's of tickets we get every day — in or out of peak season."Customer Success Leader,SimplyBenefits"QueryPal allowed us to meet our SLAs despite a 62% increase in ticket volume year-over-year."Customer Success Department Head,JetBrains"Achieving a 90% upvote rate from our own agents, normally averse to AI, is the ultimate seal of approval."00% tickets resolvedat first contact with AI copilot00 secondsAI draft average response time00% of draftsupvoted by agentsActivate your free 6 week trial & white-glove integration support.Cut support costs by 60%, slash response & resolution times, improve your customer experiences, & reduce agent burnout. Find some time with us to show you how.Unlock Your Free TrialActivate your free 6 week trial & white-glove integration support.Cut support costs by 60%, slash response & resolution times, improve your customer experiences, & reduce agent burnout. Find some time with us to show you how. --- Home/Products/QueryPal InterceptInstant email responses with 90% agent approvalA first draft email integration, with over 90% agent approval, written in seconds.Find out howHome/Products/QueryPal PrismTurn your data into actionable insights with QueryPal PrismPrism constantly analyzes your support tickets,sentiment, & more to improve your business.Find out howHome/Products/QueryPal ConciergeThe next generation of autonomous supportConcierge's Agentic AI chatbot deflects & solves issues before they reach your agents.Find out how30+ PRE-BUILT INTEGRATIONSNative integrations with your existing toolsQueryPal Intercept learns from your existing database & past tickets to draft emails that match the tone of your most successful responses. A 24/7 superpower that can automate complex tickets, boost CSAT, and dramatically reduce resolution times. Intercept is your support team’s secret weapon.Book a demo for a 6 week free trialINTEGRATIONSNative integrations with your existing toolsQueryPal AI generates the first draft, speeding up your agents' first response times. Edit, approve, or deny responses directly within your helpdesk.Try QueryPalINTEGRATIONSTrue Agentic AI means resolution instead of deflectionQueryPal Concierage has deep, secure, integrations into your systems in a way first-generation AI does not. This means Concierge solves even the most complex customer problems without agent involvement. No more FAQ-bots.Try QueryPalAI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Semantic topic analysisHow do they really feel?Intercept constantly learns from all of your existing tools in order to draft agent-approved responses.02Track ticket typesDynamic ticket categorizationQueryPal Prism sorts and proactively categorizes your support ticket request types. Enabling you to quickly identify & address repeat issues before they become a major problem.03Identify support system weak spotsPin-point service gapsPrism automatically reads and reports on system-wide metrics, making areas for improvement easier to see sooner.GeneratedResponsesApprovedwithout changesApprovedwith changes04Catch bugs earlyVigilance is keyPrism will detect and deliver system bug intel directly to your tech team, letting you squash the bug before it becomes an infestation.AI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Seamlessy integrate...AI that writes like you writeIntercept constantly learns from all of your existing tools in order to draft agent-approved responses.0224/7 response draftingSupport that never sleepsNo downtime & no backlog after a long weekend. Intercept is customer support that works for you after hours, keeping inboxes manageable.03Time to resolution...Faster answers = happier customersIntercept's true agentic AI cuts resolution time by 70% while proven to increase customer satisfaction.GeneratedResponsesApprovedwithout changesApprovedwith changes04Customer satisfactionElevate the support experienceTrack reported customer satisfaction ratings to ensure that you’re trending in the right direction.AI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Real decision-making capabilitiesAgentic AI with agilityNo more FAQ-style scripts, the Concierge's Agentic AI chatbot is able to dynamically adjust based on context the customer doesn't see.02Secure enterprise system accessThe key to successful support resolutionsConcierge Agentic AI can tap into internal billing, CRM, custom configurations & more. All so it can craft well-informed and accurate responses.03Self-learning workflowsReal life resourcesReal workflows from historical tickets are pulled for reference, not just some outdated Knowledge Base article.GeneratedResponsesApprovedwithout changesApprovedwith changes04Complete data controlSensitive data never leaves homeBecause QueryPal Concierge works entirely within your own servers, sensitive information will never leave your infrastructure.JetBrainsCustomer Success Department HeadJetBrainsCustomer Success Department Head"QueryPal allowed us to meet our SLAs despite a 62% increase in ticket volume year-over-year."SimplyBenefitsCustomer Success LeaderSimplyBenefitsCustomer Success Leader"If we took QueryPal away now, things would be on fire."JetBrainsCustomer Success Department HeadJetBrainsCustomer Success Department Head"With QueryPal we can now manage the 1000's of tickets we get every day — in or out of peak season."Activate your free 6 week trial & white-glove integration support.Cut support costs by 60%, slash response & resolution times, improve your customer experiences, & reduce agent burnout. Find some time with us to show you how. --- Home/Products/QueryPal InterceptInstant email responses with 90% agent approvalA first draft email integration, with over 90% agent approval, written in seconds.Find out howHome/Products/QueryPal PrismTurn your data into actionable insights with QueryPal PrismPrism constantly analyzes your support tickets,sentiment, & more to improve your business.Find out howHome/Products/QueryPal ConciergeThe next generation of autonomous supportConcierge's Agentic AI chatbot deflects & solves issues before they reach your agents.Find out how30+ PRE-BUILT INTEGRATIONSNative integrations with your existing toolsQueryPal Intercept learns from your existing database & past tickets to draft emails that match the tone of your most successful responses. A 24/7 superpower that can automate complex tickets, boost CSAT, and dramatically reduce resolution times. Intercept is your support team’s secret weapon.Book a demo for a 6 week free trialINTEGRATIONS24/7 semantic analysis of your business needsQueryPal AI generates the first draft, speeding up your agents' first response times. Edit, approve, or deny responses directly within your helpdesk.Try QueryPalINTEGRATIONSTrue Agentic AI means resolution instead of deflectionQueryPal Concierage has deep, secure, integrations into your systems in a way first-generation AI does not. This means Concierge solves even the most complex customer problems without agent involvement. No more FAQ-bots.Try QueryPalAI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Semantic topic analysisHow do they really feel?Intercept constantly learns from all of your existing tools in order to draft agent-approved responses.02Track ticket typesDynamic ticket categorizationQueryPal Prism sorts and proactively categorizes your support ticket request types. Enabling you to quickly identify & address repeat issues before they become a major problem.03Identify support system weak spotsPin-point service gapsPrism automatically reads and reports on system-wide metrics, making areas for improvement easier to see sooner.GeneratedResponsesApprovedwithout changesApprovedwith changes04Catch bugs earlyVigilance is keyPrism will detect and deliver system bug intel directly to your tech team, letting you squash the bug before it becomes an infestation.AI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Seamlessy integrate...AI that writes like you writeIntercept constantly learns from all of your existing tools in order to draft agent-approved responses.0224/7 response draftingSupport that never sleepsNo downtime & no backlog after a long weekend. Intercept is customer support that works for you after hours, keeping inboxes manageable.03Time to resolution...Faster answers = happier customersIntercept's true agentic AI cuts resolution time by 70% while proven to increase customer satisfaction.GeneratedResponsesApprovedwithout changesApprovedwith changes04Customer satisfactionElevate the support experienceTrack reported customer satisfaction ratings to ensure that you’re trending in the right direction.AI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Real decision-making capabilitiesAgentic AI with agilityNo more FAQ-style scripts, the Concierge's Agentic AI chatbot is able to dynamically adjust based on context the customer doesn't see.02Secure enterprise system accessThe key to successful support resolutionsConcierge Agentic AI can tap into internal billing, CRM, custom configurations & more. All so it can craft well-informed and accurate responses.03Self-learning workflowsReal life resourcesReal workflows from historical tickets are pulled for reference, not just some outdated Knowledge Base article.GeneratedResponsesApprovedwithout changesApprovedwith changes04Complete data controlSensitive data never leaves homeBecause QueryPal Concierge works entirely within your own servers, sensitive information will never leave your infrastructure.JetBrainsCustomer Success Department HeadJetBrainsCustomer Success Department Head"QueryPal allowed us to meet our SLAs despite a 62% increase in ticket volume year-over-year."SimplyBenefitsCustomer Success LeaderSimplyBenefitsCustomer Success Leader"If we took QueryPal away now, things would be on fire."JetBrainsCustomer Success Department HeadJetBrainsCustomer Success Department Head"With QueryPal we can now manage the 1000's of tickets we get every day — in or out of peak season."Activate your free 6 week trial & white-glove integration support.Cut support costs by 60%, slash response & resolution times, improve your customer experiences, & reduce agent burnout. Find some time with us to show you how. --- Home/Products/QueryPal InterceptInstant email responses with 90% agent approvalA first draft email integration, with over 90% agent approval, written in seconds.Find out howHome/Products/QueryPal PrismTurn your data into actionable insights with QueryPal PrismPrism constantly analyzes your support tickets,sentiment, & more to improve your business.Find out howHome/Products/QueryPal ConciergeThe next generation of autonomous supportConcierge's Agentic AI chatbot deflects & solves issues before they reach your agents.Find out how30+ PRE-BUILT INTEGRATIONSNative integrations with your existing toolsQueryPal Intercept learns from your existing database & past tickets to draft emails that match the tone of your most successful responses. A 24/7 superpower that can automate complex tickets, boost CSAT, and dramatically reduce resolution times. Intercept is your support team’s secret weapon.Book a demo for a 6 week free trialINTEGRATIONSTrue Agentic AI means resolution instead of deflectionQueryPal AI generates the first draft, speeding up your agents' first response times. Edit, approve, or deny responses directly within your helpdesk.Try QueryPalINTEGRATIONSTrue Agentic AI means resolution instead of deflectionQueryPal Concierage has deep, secure, integrations into your systems in a way first-generation AI does not. This means Concierge solves even the most complex customer problems without agent involvement. No more FAQ-bots.Try QueryPalAI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Semantic topic analysisHow do they really feel?Intercept constantly learns from all of your existing tools in order to draft agent-approved responses.02Track ticket typesDynamic ticket categorizationQueryPal Prism sorts and proactively categorizes your support ticket request types. Enabling you to quickly identify & address repeat issues before they become a major problem.03Identify support system weak spotsPin-point service gapsPrism automatically reads and reports on system-wide metrics, making areas for improvement easier to see sooner.GeneratedResponsesApprovedwithout changesApprovedwith changes04Catch bugs earlyVigilance is keyPrism will detect and deliver system bug intel directly to your tech team, letting you squash the bug before it becomes an infestation.AI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Seamlessy integrate...AI that writes like you writeIntercept constantly learns from all of your existing tools in order to draft agent-approved responses.0224/7 response draftingSupport that never sleepsNo downtime & no backlog after a long weekend. Intercept is customer support that works for you after hours, keeping inboxes manageable.03Time to resolution...Faster answers = happier customersIntercept's true agentic AI cuts resolution time by 70% while proven to increase customer satisfaction.GeneratedResponsesApprovedwithout changesApprovedwith changes04Customer satisfactionElevate the support experienceTrack reported customer satisfaction ratings to ensure that you’re trending in the right direction.AI POWERED DASHBOARDSTurn support tickets‍ into instant insightsNo more manual analysis. Connect your helpdesk and watch QueryPal surface insights about sentiment, urgency, and trends automatically01Real decision-making capabilitiesAgentic AI with agilityNo more FAQ-style scripts, the Concierge's Agentic AI chatbot is able to dynamically adjust based on context the customer doesn't see.02Secure enterprise system accessThe key to successful support resolutionsConcierge Agentic AI can tap into internal billing, CRM, custom configurations & more. All so it can craft well-informed and accurate responses.03Self-learning workflowsReal life resourcesReal workflows from historical tickets are pulled for reference, not just some outdated Knowledge Base article.GeneratedResponsesApprovedwithout changesApprovedwith changes04Complete data controlSensitive data never leaves homeBecause QueryPal Concierge works entirely within your own servers, sensitive information will never leave your infrastructure.JetBrainsCustomer Success Department HeadJetBrainsCustomer Success Department Head"QueryPal allowed us to meet our SLAs despite a 62% increase in ticket volume year-over-year."SimplyBenefitsCustomer Success LeaderSimplyBenefitsCustomer Success Leader"If we took QueryPal away now, things would be on fire."JetBrainsCustomer Success Department HeadJetBrainsCustomer Success Department Head"With QueryPal we can now manage the 1000's of tickets we get every day — in or out of peak season."Activate your free 6 week trial & white-glove integration support.Cut support costs by 60%, slash response & resolution times, improve your customer experiences, & reduce agent burnout. Find some time with us to show you how.