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Netomi featured as the blueprint for enterprise AI ExploreNetomi featured as the blueprint for enterprise AI ExploreBook a DemoAgentic AI for CXA platform purpose-built to deliver the highest quality customer experiences on all communication channelsBook a DemoTrusted by the Fortune 500Engineered for the real worldProactive by defaultIdentifies opportunities and takes action before customers ask.Governed by designBuilt-in policies and guardrails keep every action accurate and on-policy.Enterprise provenReliable at scale with full context, control, and observabilityMeet NetomiAutonomous AI Agents with situational intelligenceScene-aware and policy-aligned, these AI Agents interpret situations, orchestrate actions, and complete transactions, delivering fast, accurate, compliant outcomes without human effort.Explore the platformReal-time AI assistance with a human in the loopBy providing instant context, validated knowledge, preference insights, and policy-backed next steps, AI Agents help humans resolve issues accurately, quickly, and on brand.Explore the platformClarity and control you can trustTrust and confidence come from true transparency. See how every agent thinks and acts, the data it uses, and each step of reasoning through real-time dashboards that reveal sentiment shifts, transaction decisions, policy checks, and meaningful insights.Explore the analyticsSafety, accuracy, and disciplined decisions at the corePolicies, records, rules, and updates are instantly available, keeping decisions informed and precise. Disciplined AI validates accuracy, checks guardrails, and applies your policies with consistency.AccuracyData PrivacyBrand SafetyComplianceMonitoringExplore guardrailsEnterprise AI platform built for real life, not just ideal conditionsExplore the platformBacked by the world’s top AI leaders.Jeffrey Katzenberg Co-Founder, DreamworksGreg BrockmanCo-Founder & President, OpenAIDemis HassabisCo-Founder, Google DeepMindMustafa SuleymanCEO, Microsoft AINikesh AroraCEO, Palo Alto NetworksHenry KravisCo-Founder, KKRAndy BrownFormer CTO, UBS/MerrillLynchPeter HighFounder,Metis StrategyGokul RajaramHead of Product, Square/DoorDashChris WigginsML Professor, Columbia UniversityFortune 500 enterprises trust Netomi for mission-critical customer experience“AI is redefining the speed and quality of experiences we deliver to our millions of customers. Our collaboration with OpenAI and Netomi shows how we can scale intelligence across the business with intent and discipline. We’re using advanced technology to enhance decisions, deepen our connection with fans, and uphold the trust that defines DraftKings.” Paul LibermanPresident, CTO, Co-Founder“Netomi’s AI capabilities enable true personalized HR support for MGM Resorts’ 63,000+ team members around policies, benefits, payments, training, and insurance. I’m excited by Netomi’s role in helping us leverage advancements in AI to improve the employee experience for our global workforce.”Jyoti ChopraChief Human Resources Officer“We just launched a new Agentic AI capability. Let’s be honest… chatbots are terrible in any industry. Especially for something complicated like an airline, they’re hard to do right. Generative AI is going to fix that. We just launched a solution recently which has promise to really up the game on the chat experience. You can do it all without talking to an agent and get a good result coming out of it. We’re very excited about it.”Jason BirnbaumChief Information OfficerSee how Netomi performs in the real world10x faster time to try, deploy, & achieve valueQuantifiable ROI Measurement on Day 1Field-proven F500 Enterprise ReadinessBook a Demo --- Netomi featured as the blueprint for enterprise AI ExploreNetomi featured as the blueprint for enterprise AI ExploreBook a DemoThe world’s most proven enterprise AIGoverned Agentic Intelligence trusted by the Fortune 500, with real-time guardrails and multi-step reasoning for consistent, compliant outcomes at global scale.Puneet MehtaFounder & CEOOur founding thesis: AI as the new customer interfaceNetomi was founded at Y Combinator with a mission to make intelligent, always-on customer experiences abundant, accessible, and trustworthy. We are backed by WndrCo, Index Ventures, Salesforce Ventures, and the founders of OpenAI and Google DeepMind. Their conviction reflects a shared belief that enterprises need AI systems engineered for real-world complexity, not the fragile automation of the past.Where intelligence meets humanityThe name “Netomi” is a combination of three ideas: Net, Om, and I. We empower brands to harness the “Net,” the collective intelligence of AI and human expertise, to connect with what is essential and universal, represented by “Om,” and ultimately bring forward their best self, the “I,” for their customers. Together, they guide our commitment to AI that amplifies humanity, empowering customer journeys that build brand loyalty.The industry’s most trusted intelligenceAt Netomi, we believe enterprises deserve intelligence they can trust at scale. Our mission is to help the world’s most respected brands support billions of customer interactions with governed intelligence that behaves with expert reasoning and complete observability. We build systems that align every decision with policy, protect data by design, and remain reliable even as scenarios, volume, and complexity grow. We exist so that customer experience teams can deliver measurable ROI and a level of scale, accuracy, and trust that no other vendor can match.Trusted by the Fortune 500Backed by the world’s top AI leaders.Jeffrey KatzenbergCo-Founder, DreamworksGreg BrockmanCo-Founder & President, OpenAIDemis HassabisCo-Founder, Google DeepMindMustafa SuleymanCEO, Microsoft AINikesh AroraCEO, Palo Alto NetworksHenry KravisCo-Founder, KKRAndy BrownFormer CTO, UBS/MerrillLynchPeter HighFounder,Metis StrategyGokul RajaramHead of Product, Square/DoorDashChris WigginsML Professor, Columbia UniversitySee how Netomi performs in the real world10x faster time to try, deploy, & achieve valueQuantifiable ROI Measurement on Day 1Field-proven F500 Enterprise ReadinessBook a Demo --- Netomi featured as the blueprint for enterprise AI ExploreNetomi featured as the blueprint for enterprise AI ExploreBook a DemoNetomi Platform A purpose-built operational AI environmentSafely autonomous AI requires a purpose-built operational environment, not just prompts and models. Real-world AI assistants need an operational environment that can certify, supervise, adapt, and self-optimize at scale in production.  ‍Built for real-world pressure, Netomi  performs during disruption, volume spikes, critical issues, time-sensitive requests, and  complex service moments How Netomi worksNetomi’s agentic platform is built to understand, decide, and act. Each component of the architecture works together as a coordinated and orchestrated system that brings reasoning, knowledge, and real transactions into every customer interaction.No-Code StudioOrchestration and GovernanceEnd-User ExperienceConfigure brand tone and policiesDefine knowledge sources and what content agents can accessCreate and manage playbooks, action agents and toolsSet up integrations and authentication requirementsManage configurations without engineeringTask-planning and orchestration model.Orchestration of knowledge agents and action agentsSanctioned GenAI models and model governanceGuardrails, prompt safety, and policy checkContext management and personalizationExecution of transactions and end-to-end workflowOmnichannel + multimodal experiences (web, mobile, voice, etc.)Adaptive UI elements: cards, buttons, carousels, rich mediaConsistent brand experience across channelsHandling context across steps and channelsNo-Code StudioConfigure brand tone and policiesDefine knowledge sources and what content agents can accessCreate and manage playbooks, action agents and toolsSet up integrations and authentication requirementsManage configurations without engineeringOrchestration and GovernanceTask-planning and orchestration model.Orchestration of knowledge agents and action agentsSanctioned GenAI models and model governanceGuardrails, prompt safety, and policy checkContext management and personalizationExecution of transactions and end-to-end workflowEnd-User ExperienceOmnichannel + multimodal experiences (web, mobile, voice, etc.)Adaptive UI elements: cards, buttons, carousels, rich mediaConsistent brand experience across channelsHandling context across steps and channelsScene-aware, policy-aligned AI that executes with precisionOmnichannel and MultimodalChannels: web, mobile, in-app, SMS, email, voice, search, social and moreModes: text, voice, structured data, rich media.Continuous context as customers move across channels.AI Studio no-code adminEnd-to-end management of the agent lifecycle (design, test, launch, iterate).No-code tools so business teams can configure flows, policies, and behaviors.Role-based access / governance over who can change what.Brand safety and guardrailsGuardrails, prompt safety, and policy enforcement.Sanctioned models and model governance.Alignment to brand voice, compliance, and policy boundaries.Duty-of-care / safety checks at runtime (no hallucinations, no surprises).Enterprise readinessIntegrations and ScalabilityIntegrates with CRM, booking, payments, ticketing, and other enterprise systemsFlexible enough to slot into existing tech stacksInfrastructure handles massive concurrency and demand spikes, plus steady high volumesReliable during disruptions and IRROPS-type scenariosInsights and observabilityEnd-to-end analytics: performance, containment, CSAT, deflection, etc.Conversation-level observability, tracing, and debugging.Alerts and monitoring to keep agents on track.“AI is central and critical to how we support customers in the moments that matter most. OpenAI’s models and Netomi’s platform help us handle massive spikes in activity with agility and precision while maintaining the clarity and consistency customers expect. That foundation allows our teams to focus on complex needs and deliver a seamless experience during peak demand.”Brandon MillerVice President of Customer Experience, DraftKingsReady to see the platform in action?Stop guessing about performance. Start verifying it.Future-proof Agentic OS ArchitectureAuto-Scalability for Peak DemandsOne stop, no code Studio with AI-assisted configBook a Demo --- Netomi featured as the blueprint for enterprise AI ExploreNetomi featured as the blueprint for enterprise AI ExploreSlide 2 of 2.Book a DemoSafety, accuracy, and governance at the core.Disciplined AI validates accuracy, checks guardrails, and applies your policies with consistency. Every interaction must reflect your precise standards without deviation.Duty of Care ManagementEnsures safe and responsible conversations, content moderation, user privacy and bias and legal controls. Pre-configured to handle illegal, explicit, dangerous, or otherwise harmful inputs.Topic GuardrailsEnsures the AI only responds within approved content guidelines specific to the brand, automatically filtering out irrelevant topics and off-limits content to maintain compliance and keep conversations on track.Prompt SecurityControls to prevent unauthorized inputs, ensuring that only approved users can influence AI responses and protecting the integrity of interactions from unintended or malicious prompts.Human In The LoopHuman review available at every step with full visibility into AI reasoning for verification and the ability to build deterministic workflows for high predictability, consistency, controlled outcomes.Maintain  brand consistencyDefine precise personality and brand profiles for your AI. Control tone and operational boundaries without needing to write codeOur no-code studio allows business leaders to define the AI Agent's operational persona using plain English guidelines.Maintain precise control over basic responses, as well as advanced exception handling.Define exactly how the system handles off-topic queries, off-limits subjects, and protocols for human escalation.Create and fine tune custom prompts to ensure the AI adheres to your brand standardsEngineered for real-world conditionsVerified performance, transparent reasoning, and continuous improvement built into every interaction.Pre-Deployment TestingUtilize isolated test environments to validate behaviors without impacting live systems. Prior to deployment, run extensive simulations to stress-test performance against new rules.Total Observability & InsightOnce in production, gain deep visibility into the AI’s reasoning process. Our insights offer multiple levels of transparency, showing exactly how responses are reached.Monitoring and FeedbackMoving beyond static validation with proactive monitoring to identify optimization opportunities. Feedback loops refine model behavior based on real-world performance data, ensuring continuous evolution.Proven ComplianceBacked by third-party validation. Netomi is HIPAA compliant, SOC 2 Type II compliant, ISO 27001 certified, and adheres to GDPR, PDPA, and CCPA regulations.Experience Disciplined AI in ActionTurnkey AI Governance, Guardrails, and SecurityObservability & DebuggingDeep Integrations into existing tech stackBook a Demo