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Contentsquare launches new AI agent and analytics capabilities across ChatGPT apps, LLM traffic, and conversation intelligence ->Read press releaseTurn customer conversations into lower costs and higher loyaltyContact UsContact UsLog inLog inAutomatically analyze all your customer interactions—whether they’re chat, email, or voice. Discover why customers reach out, how your team handles conversations, and what to improve.Contact UsContact UsLog inLog inCapabilitiesUse CasesBenefitsIntegrationsFAQsConversation IntelligenceCapabilitiesUse CasesBenefitsIntegrationsFAQsJump to sectionCapabilitiesUse CasesBenefitsIntegrationsFAQsCore capabilitiesLearn from customer conversations at scaleMake conversations your go-to source of customer insights. Use them to spot quality issues, uncover the root causes, and find improvement opportunities—from automation possibilities to emerging problems.Conversation InsightsUnderstand the root causes behind customer issuesStop waiting on surveys or sample analytics. Instead, analyze every customer interaction to uncover what’s driving contact and how sentiment shifts over time.Customer Insights reveals the bigger picture of what customers are saying—so you can anticipate problems, improve products and processes, and reduce repeat contacts and churn.Quality AssuranceMove from reactive audits to proactive quality managementReplace slow, manual QA with automatic evaluation of every conversation. Get consistent, objective views of policy adherence, issue resolution, and agent performance.Conversation Intelligence also links quality signals to real outcomes—like repeat contact, escalations, and appeasements. So you can coach with precision, track performance over time, and improve experiences without stacking up costs.AI Agent AnalyticsUnderstand how your AI agents perform when trust is at stakeYour AI agents are handling more customer conversations, but can you depend on them? See where automation succeeds or falls short, and where customers need human support.AI Agent Analytics automatically tracks containment, transfers, abandonment, and sentiment, helping you improve prompts, guardrails, and escalation strategies. Common use casesUse customer conversations to fuel growth, retention, and cost-efficiencySpot what’s driving demand, creating friction, or putting retention at risk. So you can take proactive, data-driven action instead of playing catch-up.Increase conversions and revenue with AI commerce agentsDesign AI agent experiences that don’t just resolve issues, but guide customers through purchases too. Use customer interactions to guide your AI agent strategy—from when agents reach out to which content customers see.Move from reactive to proactive AI automation with proven conversion insights. Know which conversations drive results, and scale them up to deliver the right engagement, at the right time, to the right customers.Top impact metrics:Conversion rate Improve AI deflection without impacting the customer experienceGet a fuller picture of your customer experience, including changes in sentiment, exchange patterns, and root causes of contacts. From here, planning your support strategy is easy—understand which interactions AI can handle, which need human assistance, and where your AI agents need refinement. You’re left with clear insights to improve deflection rates while providing the support your customer deserves. Zero trial and error needed.Top impact metrics:Deflection rate Automate manual tasks and proactively address customer issuesWith every customer interaction analyzed and categorized automatically, there’s no need for slow after-call work. The analysis also surfaces emerging issues and common questions, so your team can address problems early.Understand which issues are costly, complex, or poorly resolved—then streamline workflows, improve agent guidance, and reduce unnecessary effort. The result? An efficient support operation where you can see what’s driving up costs.Top impact metrics:Cost per contact Use customer conversations to inform better product decisionsProduct issues show up in customer conversations long before they appear in surveys or usage data. Conversation Intelligence highlights friction points, feature gaps, and new customer needs, and connects them to conversation topics, sentiment, and trends. With these insights, product teams can confirm roadmap priorities, spot competitor mentions, and act on feedback faster.Top impact metrics:Top customer-reported product issues identified Spot churn signals early and act before it's too lateChanges in customer contact frequency, sentiment, and unresolved issues can be early signs of churn. Conversation Intelligence keeps an eye on these signals and highlights where customers are getting frustrated. Spot risks earlier, step in sooner, and fix retention issues before customers leave.Top impact metrics:Early churn risk signals identified Benefits of Conversation IntelligenceHow can Conversation Intelligence help your role?CMO / VP Digital MarketingReduce friction that drives cost, churn, and brand risk Identify top pain points impacting loyaltyReduce support-driven friction across digital journeysTrack sentiment shifts tied to campaigns and changesDigital Marketing / Growth LeadFix what’s driving contact and scale up supportUnderstand which use cases to automate with AI agentsImprove deflection by fixing self-service contentReduce friction that blocks conversion and retentionChief Customer Officer (CCO)Spot churn risks early and act with confidenceMonitor customer sentiment and experience trends Detect repeat issues and unresolved friction soonerAlign teams around a single source of customer truthVP of Customer Support / ExperienceLower costs while improving experience qualityReduce repeat contacts and escalationsImprove agent effectiveness with real conversation insightsBalance efficiency goals with customer satisfactionDirector of QA / Quality Ops / L&DDeliver consistent quality without manual reviewsEvaluate agent performance across all conversations Coach agents with real, contextual examplesAutomate QA evaluations and track quality and adherence trends over timeConnect to your favorite customer service and interaction platformsTurn conversations into better business outcomes.Talk to our team to discover how Conversation Intelligence can support your customer experience goals.Contact UsContact UsFrequently asked questionsGot another question?How does Conversation Intelligence complement Contentsquare?Contentsquare shows what happens in digital journeys and product usage. Conversation Intelligence adds what customers say and why they reached out, connecting support signals to product and digital behavior for a more complete view.What will I get in the first few weeks?A clear view of top contact drivers and emerging issues, consistent agent assessment, and prioritized coaching opportunities based on real conversations. What channels does Conversation Intelligence analyze?Conversation Intelligence analyzes voice, chat, and email conversations to uncover drivers, sentiment, root cause, and performance across human and AI agents.Get insights 
that transformStart for freeStart for freeBook a demoBook a demo --- Contentsquare launches new AI agent and analytics capabilities across ChatGPT apps, LLM traffic, and conversation intelligence ->Read press releaseLoading...Get insights 
that transformStart for freeStart for freeBook a demoBook a demo --- Contentsquare launches new AI agent and analytics capabilities across ChatGPT apps, LLM traffic, and conversation intelligence ->Read press releaseBetter experiences. Shared growth. Welcome, partner.Pick your pathPick your pathJoin Contentsquare’s Partner Program: a global network of agencies, platforms, and product innovators transforming digital experience with AI-powered insights. Get the training, tools, and support you need to unlock measurable results—for your business and your clients.Pick your pathPick your pathBenefitsWhy partner with usWays to partnerFAQsPick your partnership pathSolution PartnerBuild a catalog of value-added services to help clients drive better experiences, measurable results, and mutual growth.Learn moreTechnology PartnerIntegrate your product with Contentsquare to deliver deeper insights, a better digital experience, and shared growth.Learn moreCloud, Data, & Platform PartnerBlend Contentsquare intelligence with your cloud, marketplace, or data platform to power smarter analyses and measurable results.Learn moreReseller PartnerOffer best-in-class digital experience intelligence to your customers by selling Contentsquare directly and acting as the fulfillment agent for the deal.Learn moreLearnBuild specialized expertise that sets you apartBecome the experience intelligence expert your customers count on. With access to Partner University, role-based certifications, and hands-on support from our teams, you’ll gain the knowledge and confidence to deliver more impact, faster.GrowUnlock new revenue and growth opportunitiesGrow your business through differentiated offerings and partner-led referrals, leads, and commissions. Tap into new revenue streams, build customer trust, and boost visibility through our partner directory and ecosystem.InnovateCo-innovate and shape what’s next, togetherOur tiered program recognizes your contributions and invests in your success. Get early access to beta features, product roadmaps, and collaboration opportunities. Whether you’re selling, integrating, or extending Contentsquare, we partner with you to deliver more value—together.Why partners choose ContentsquareYour clients expect more—on tighter budgets, with pressure to prove the impact of every digital initiative. As a Contentsquare Partner, we help you exceed those expectations and deliver measurable results with confidence.Grow with a trusted leaderTrusted by 3,700+ enterprise brands across 1.3M+ websites and apps to capture entire user journeys with AI-powered insights.Get certified & supportedBecome the intelligence experience expert your customers count on, with Partner University training and certifications.Unlock new growth Deliver measurable impact for your clients and new business for your team with referral incentives and go-to-market support.There are multiple benefits to partnering with Contentsquare. Our customers benefit because they get greater visibility from both technologies on how they can make changes that are more meaningful and substantial—they're buying into a solution that helps solve their problems.Alastair ForbesEMEA Head of Ecosystem & Alliances at BazaarvoiceFour ways to partnerStill not sure where you fit? No two partners are the same, so we offer flexible partnership models designed to meet you where you are. Let’s find the right path for you.Solution PartnersHelp your clients grow by delivering better digital experiences, backed by data. We’ll support you with exclusive Partner University training, go-to-market tools, and co-selling opportunities to drive measurable impact and unlock new revenue.Learn moreTechnology PartnersIntegrate with Contentsquare to enhance the value of your product. Access APIs, technical enablement, and go-to-market opportunities, so you can integrate faster, minimize costs, and maximize adoption and retention.Learn moreCloud, Data, & Platform PartnerBring Contentsquare’s AI-powered insights into your cloud, data, or marketplace ecosystem to fuel smarter decisions and shared business outcomes. Get the technical enablement and go-to-market support you need to scale adoption and help customers get more from their data.Learn moreReseller PartnersAdd Contentsquare to your portfolio and earn by selling industry-leading analytics. Offer Contentsquare solutions directly to your customers with sales enablement, onboarding support, and a rewards structure that scales as you grow.Learn moreContentsquare Partner Program FAQsGot another question?What types of partnerships does Contentsquare offer?We have four main partner programs: Solution, Technology, Cloud & Data, and Reseller. Each is designed to meet different needs—whether you deliver client services, build integrations, enrich cloud data, or resell our platform.How do I know which program is right for me?It depends on how you work with customers. If you’re an agency or consultancy driving digital transformation → Solution PartnerIf you’re a software provider looking to integrate with Contentsquare → Technology PartnerIf cloud infrastructure, marketplaces, or data warehouses are your thing → Cloud, Data, & Platform PartnerIf you want to sell Contentsquare directly → Reseller PartnerHow do I join a program?Each program page includes specific instructions on how to apply (through a form or by email). Once you submit your details, our partner team will review your application and get in touch with next steps. Start by choosing the partnership path that best fits your business.Is there a cost to becoming a partner?No. Joining our partner programs is free. We invest in our partners’ success and provide resources, training, and support at no cost.What benefits and support do partners receive?We provide onboarding, training, and ongoing support—plus a dedicated partner portal with resources, sales tools, and co-marketing materials. For technology integrations, our team offers technical guidance to help ensure a smooth connection. Benefits vary by program tier, but may include: Training and certifications via Partner UniversityAccess to exclusive partner enablement materialsCo-marketing opportunitiesRevenue share or referral commissionsTechnical integration support and APIsDedicated partner managementDo I need to be a Contentsquare customer to join?No. While some partners are also Contentsquare customers, it’s not a requirement. You just need to work with clients or users who could benefit from digital experience analytics.Can I join more than one program?Some organizations have overlapping models (e.g. offer services and build integrations) and may participate in more than one program. However, you cannot refer customers under both programs. If you want to refer customers to us, you need to pick the program—Solution or Technology—that best fits your business.Pick your partnership pathPick your pathPick your pathGet insights 
that transformStart for freeStart for freeBook a demoBook a demo --- Contentsquare launches new AI agent and analytics capabilities across ChatGPT apps, LLM traffic, and conversation intelligence ->Read press releasePress & MediaContentsquare Launches New AI Agent And Analytics Capabilities to Understand Customer Journeys Across LLMs, ChatGPT Apps, Web, and MobileAIAnalyticsPublishedMarch 17, 2026Share articleDigital analytics leader expands its platform with configurable AI agents, ChatGPT app and prompt analytics, visibility into LLM traffic, and conversation intelligence — giving organizations a 360-degree view of AI-driven and support experiencesLondon, March 17, 2026 – AI is rapidly changing how customers discover and interact with brands. Journeys that once happened on websites and mobile apps now begin inside AI assistants, chatbots, and conversational platforms like ChatGPT. For brands, this creates a new challenge: how do you understand customer journeys that now span humans, LLMs and AI agents?Today, Contentsquare is expanding its platform to answer that question. New capabilities bring together signals from websites, mobile apps, AI assistants, and support conversations into one connected system — giving teams a complete view of modern customer journeys.Customer experiences today aren’t just human-driven — they involve LLMs, AI agents, and multiple digital touchpoints that act alongside them. Brands that want to succeed in this agentic era need visibility into every interaction; from conversations and support tickets to social feedback and AI agent behavior. With Sense Analyst and Contentsquare’s 360 experience intelligence, teams can finally connect the dots, prioritize what matters most, and act in real time to improve experiences, retention and growth.Jonathan CherkiCEO and Founder of ContentsquareSense Analyst: Configurable AI Agent delivers powerful insights in context Sense Analyst, Contentsquare’s analytics agent, is now fully configurable to each organization’s goals and priorities. Rather than simply reporting metrics, Sense Analyst proactively identifies opportunities for improvement, surfaces insights in context, and helps teams focus on the actions that will have the greatest impact on customer experience and business performance.Sense Analyst provides:Personalized insights aligned with each user’s projects, KPIs, and industry contextA customizable Newsroom where AI agents work 24/7 to analyze experience data, detect issues and growth opportunities, and surface the most important actions based on business impactScheduled delivery of insights directly to email inboxes so teams stay informed without constantly monitoring analytics toolsVisibility into the emerging ChatGPT app ecosystemAs AI assistants become a new channel for discovery and engagement, more brands are developing apps within LLMs.Contentsquare now provides visibility into activity within ChatGPT apps, showing how customers discover brands through prompts, interact within these experiences, and move between AI assistants and websites on their path to engagement and conversion.For the first time, brands can understand whether customers are discovering them through AI assistants, if those interactions lead to meaningful engagement, and how those journeys evolve over time.These insights help organizations answer critical questions such as:Which prompt generates conversion and revenue ?How should we optimize experiences built within AI ecosystems?Should we invest more in LLM apps or AI assistant experiences?Are customers returning through these channels?At Accor, we are committed to bringing the ALL Accor experience to where our guests are. Being a first-mover on ChatGPT allows us to redefine digital hospitality, and partnering with Contentsquare ensures we understand these new AI behaviors from day one to deliver a seamless, personalized journey.Yassine HachemSVP E-commerce & Customer Engagement at AccorNew LLM analytics The rise of AI agents is also changing how websites are accessed and navigated. Contentsquare now provides analytics for LLM- and agent-driven traffic, giving organizations visibility into whether visitors are human or AI-driven—and how these new traffic sources engage with their digital properties.This includes insights into:The traffic that originates from LLM chatbotsNavigation and conversion for LLM-referred trafficThese insights help organizations understand how AI agents interact with their sites and ensure the right information is available as AI plays a growing role in discovery and purchasing decisions.Conversation intelligence connects feedback, reviews, behavior and revenueAs more customer journeys begin with a conversation, Contentsquare helps teams connect conversations, behavior, and business outcomes.Contentsquare’s new conversation intelligence solution, powered by its recent Loris acquisition, captures every customer conversation across support tickets and calls and in-product chats to reveal what’s really happening in the customer experience and how customers perceive the brand. It is now further enriched with signals from reviews and social posts, giving brands a broader view of customer feedback and connecting conversations with digital behavior to reveal what’s working, where customers struggle, and what changes will have the biggest impact.By enriching experience data with customer voice and business impact, organizations can better understand:What customers are saying, their sentiment, and where they encounter frictionHow they go from conversation to website and vis and versaWhich changes will have the biggest business impact on experience and loyaltyContentsquare's AI capabilities, particularly Session Replay Summaries, have been game-changing for us. They help us analyze user behavior faster and communicate friction points to teams across the organization. Combined with the platform's visual analytics, we've achieved a 31% improvement in conversion rates and made our entire redesign process data-driven rather than subjective.Alexandra AlessiVP of Brand.com at OlaplexCustomer insights now available wherever people work Contentsquare continues to extend experience intelligence beyond the platform and into the tools teams already use every day — including Claude, Cursor, Microsoft Copilot, and other AI assistants — so insights are available right in the flow of work. Using the Model Context Protocol (MCP), Contentsquare makes experience data accessible to AI agents and LLM‑powered tools, enabling teams to ask natural questions like “Where is friction highest this week?” and get answers instantly without switching systems.Contentsquare unveiled its latest platform updates at CX Circle London, marking the first stop of its global tour bringing together digital and customer experience leaders. ContentsquareContentsquare has been in business for 14 years since its founding in Paris in 2012. We offer a complete understanding of customer experiences across all touchpoints, our platform is designed to help businesses understand how users interact with their websites and mobile applications. Continue readingPress & Media—3 min readContentsquare Completes Acquisition of Loris AIContentsquare, a global leader in digital analytics, announced today that it has completed its acquisition of Loris, a leading conversation intelligence platform.Press & Media—4 min readContentsquare acquires Hotjar to help all businesses build better digital experiencesThe two leaders join forces to serve the global market end-to-end — from entrepreneurs & SMBs/growth companies to Enterprises Wednesday, September 1, 2021 — Contentsquare, the global leader in digital experience analytics, today announces it is joini…Get insights 
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