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THE ENTERPRISE LEADER IN PREDICTABLE CONVERSATIONAL AIKnow your agents are ready before your customers say “Hi”Get started with the leading predictable conversational AI platform to design, simulate, validate, and continuously improve AI agent and human agent conversations — so customers can get the answers they need faster.Get a demo INTRODUCING SYNTRIXUnlock the power of conversations with the confidence of predictable AISee more Trusted by the world’s most innovative brandsLivePerson turns conversations into measurable business outcomes. Orchestrate AI and human agents across every channel. Bring your own LLM and skip the rip-and-replace. Launch faster. Drive predictable growth. Predictable conversational AI for modern customer CX leadersTransformational outcomesRapid time to valueOpen by designInsights you can act onSecurity and scalability Transformational outcomesThe world’s leading brands trust LivePerson to power millions of customer conversations every day. We help you move CX from a cost center to a growth engine, driving revenue, increasing loyalty, and uncovering insights that improve your entire business. Rapid time to valueAI shouldn’t be a leap of faith. We make it predictable. Test it, validate it, and monitor it before it ever reaches a customer. That means fewer surprises, less risk, and AI that continuously improves to protect your brand while delivering real results. Open by design,
built for how you workYou don’t need to rip and replace. Our open platform connects your channels, systems, and the AI models you choose. We’ll help you make them work together seamlessly and securely. Insights you can actually act onEvery conversation holds value. We turn your conversation data into clear, practical insights that improve both AI and live agent performance, so you’ll see what’s working, what’s not, and where to drive measurable ROI. Enterprise-grade security and scalabilityHandling over a billion messages a month, LivePerson offers robust enterprise-grade data security and proven scalability, while maintaining compliance with regulations such as GDPR, HIPAA, and PCI DSS. Predictable AI. Proven outcomes.30%reduction in operating costs90%automation rate60%faster AI agent testing 30%reduction in agent ramp time25%customer satisfaction boost A life saver for agents. The best fit for enterprises.PreviousNextThe Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024“LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.”Read moreEnterprise bank customer“Word on the street amongst agents is that it’s a game changer. Sentiments such as “life saver,” “totally transformed the job,” and “makes life so much easier.” But in terms of general functionality, it is without doubt one of the best innovations as it aids operating efficiency, agent experience, and customer experience. Thank you so much for making it possible for us!” AI you can stand behind in every customer interactionSyntrixSimulate thousands of real customer interactions to validate AI agents and train contact center agents before they ever interact with a customer.Explore Syntrix Digital adoptionProvide seamless, connected experiences using LivePerson’s core digital capabilities, messaging, and trusted AI.Explore connection possibilities Better together with voiceBring voice and messaging conversations seamlessly together through best-of-breed integrations, AI, and analytics to provide connected agent and customer experiences.Check out our voice solution Conversational commerceLet your customers choose when, where, and how they want to engage with you. Drive revenue with personalized digital experiences, delivered at scale.Learn about conversational commerce Next-gen experiences, powered by GenAIBoost productivity and reduce costs through the seamless orchestration of human and bot interactions.Discover our generative AI tools Unified conversational analyticsFully unlock your most precious data set — conversation data — across voice and messaging, to generate deep insights and achieve maximum ROI.Learn about conversational intelligence Unparallelled, connected experiences start with award-winning AI REPORTRecognized as a Niche Player in the 2025 Gartner® Magic Quadrant™ for Conversational AI PlatformsRead the report now See success stories from leaders like you“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”Read the press release“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”See more customer stories“As a ‘High Service Distributor,’ it is critical that our customers receive the same high-quality interaction experience on our messaging platform as they would in any other customer interface. LivePerson’s platform and their incredible support team have ensured that Mouser is able to exceed our customers’ expectations.”Read their story Recommended resourcesLivePerson CommunityGet your questions answered, connect with peers, and be understood. Take a tourGet more resourcesBrowse our most-read blogs, industry guides, and more.Take me thereLivePerson in the newsStay up to date on the latest press, featured stories, and more.Get the latest Home / --- liveperson pricing Simple pricing.Minimal add‑ons.No service fees. Making it easy for you to realize measurable returns on your digital investments. Request a quote Request for Proposal Bronze Silver Gold Boost agent efficiency with a messaging-first workspace Increase self-service with intelligent automation Enhance personalization with advanced analytics and Generative AI Agent & Supervisor Experience Agent & Supervisor Experience Include multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience. Administrative Experience Administrative Experience Include management console, campaign builder, and allow admins to create and manage users and skills. Communication Channels Communication Channels Include web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Connect to Messaging LivePerson Connect to Messaging (C2M) is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform. Integrations & Developer Experience Integration Hub Explore, configure, and enable integrations in a self-serve manner. Includes workflows (powered by Workato), integrations for 3rd party APIs (including Medallia), and a widget marketplace for added functionality into the agent workspace. Access to 50+ Data, Connect & Customize APIs Integrate with 3rd party technologies, including any NLU provider, as well as integrate conversational data with enterprise systems for insights and decision-making across the enterprise and configure and manipulate Conversational Cloud features and capabilities. CRM Connectors Embedded agent workspace within the most common CRM systems (Salesforce). Functions Enable brands to develop custom behaviors to better tailor the system to their specific needs. By offering these capabilities, developers can write a simple function, deploy it to LivePerson's infrastructure and make it available to their LivePerson account in minutes. Automations & AI Intent Manager (Build, Optimize, Analyze, and Discover Features) Create, manage, test, and activate intent domain models using LivePerson NLU. Includes pre-built domain and starter pack access for top verticals and use cases. Conversation Builder Build bots that connect to all consumer messaging channels and everyday systems with an easy-to-use bot builder that allows non-technical staff to create, optimize and visualize bots. Includes post-conversation survey bots, voice enabled bots, and templates for common use cases. KnowledgeAI Unify and leverage curated content to provide fast answers (for bot and human agents) to common questions and issues. Includes access to knowledge created within the Conversational Cloud as well as API access to external CMS. Conversation Assist Conversation Assist offers recommended bots and answers to your agents inline in their conversations with consumers, and on-demand within a dedicated widget. Conversation Orchestrator Create highly personalized conversational experiences for consumers with Dynamic Routing, Conversation Context Service, and the Next Actions API. AI Annotator Simplify identification, flagging, and correction of automation issues for agents and QA teams. Includes agent annotations, false responses, and Intent Manager Optimize tab access for annotation management. 3rd Party Bot Connectors Connectors for common 3rd party bot platforms (IBM Watson, Google Dialog Flow, Amazon Lex, Microsoft bots) and access to LivePerson Functions to build custom integrations with other 3rd party bot providers. Conversational Intelligence Data Transporter Connect brands with Conversational Cloud report exports from the suite of Conversational Cloud Data APIs, enabling users to benefit from the power and agility of the Conversational Cloud open platform without the need to develop on top of our API based sources. Maximum 15 tasks for the file transfer subscriptions per site ID. Report Center Consolidate metrics for sentiments, intents, operations, bots, generative AI, and voice analytics in one dashboard. LivePerson Analytics Studio 1 Analytics Studio analyzes data from various speech and text conversations, such as a phone (VoIP telephony), SMS texting, email, web chat, social media, video conferencing. Analytics Studio can be used to discover intents and uncover customer insights. Additional terms regarding LivePerson Analytics Studio can be found here. Proactive Proactive Messaging 2 Enable Customer to proactively send messages on WhatsApp, SMS and InApp. SMS gateway and phone number costs are not included. Customer may use its own gateway or purchase use of LivePerson’s provided gateway separately. Messaging channels are charged at the following rates, plus a handling fee of 15%. SMS outbound - list price rate of the SMS Provider WhatsApp rate card can be found here. Generative AI3 Generative Intent Training Maximum 1,000 training phrases per intent Copilot Summary Provide focused summaries across bot and agent conversations for quicker context to reduce consumer repetition, and for faster agent wrap-up times. Copilot Assist Generative AI-powered Conversation Assist. Copilot Rewrite Copilot Rewrite, part of Conversation Copilot, enhances agent communication in the workspace. It interprets and refines messages for clarity and professionalism within the agent workspace, setting the bar for high customer and agent experiences. AI Agents: KnowledgeAI Agent Formerly known as Autopilot: Messaging Bot and Autopilot: Voice Bot. Utilize existing knowledge bases, CRMs, and CMSs to inform AI interactions for increased self-service. AI Agents: Routing AI Agent Accurately route consumers to the best-suited agent or bot based on their intent, without needing to build manual routing rules, for reduced mis-routes and faster deployment. Hallucination Detection Transform and unify existing (or new) KB, CRM, and CMS content into accurate, engaging conversations for full automation or faster agent handle times. Hallucination Detection ensures that responses are reliable and consistent with your business data. Prompt Library Allow for customization of prompts for more tailored & controlled AI conversations. Bring your own LLM Integrate existing LLM models to be used in agent and consumer-facing capabilities for enhanced control, compliance, and cost. Generative Insights4 Conversational interface to query data using plain language and open-ended questions for accelerated data-driven decision making. Technical Support Standard Enhanced Enhanced Customer Success Community Pooled CSM Designated CSM Implementation 1. Analytics Studio: Please reach out to your sales representatives to see the entitlements 2. Proactive Messaging: Please reach out to your sales representatives to see the entitlements 3. Generative AI: Please reach out to your sales representatives to see the entitlements for Generative AI tokens 4. Early access See the Conversational Cloud in action Get a demo --- LIVEPERSON Partner ProgramJoin us in a winning partnershipOur ecosystem of partners are industry-leading organizations with a shared mission of transforming consumer experiences at scale in customer care and commerce through Conversational AI.Become a partner ExpandExpand adoption of conversational offerings to your existing customers and promote Conversational AI, automation, and digital transformation for new prospects.TransformTransform your voice business by adopting digital engagement solutions to offer a holistic experience. AccelerateAccelerate conversational capabilities in technology platforms and relevance in a multi-billion dollar market. LivePerson Partner EcosystemA dynamic ecosystem of partners with a shared vision of Conversational-powered experience Why become a Solution Partner?Our partner enablement program provides guidance and best practices that open doors to the $18B Conversational AI market. Blending a disciplined, solution-first, outcome-led, go-to-market approach with embedded LivePerson technology establishes the foundation to build a profitable practice at rapid scale.Become a Solution Partner LivePerson solution partners Why become a Technology PartnerWe’re dedicated to building a best-in-class open platform that seamlessly integrates with third party technologies.LivePerson Partners benefit from:• Higher close rates thanks to a differentiated set of use cases• Larger average deal value due to a more strategic positioning• Field incentives motivating LivePerson fields to co-sell and source business for partners• Access to LivePerson’s 18,000 customers including the largest brands in the world• Integrate with LivePerson’s Open Platform and tap into the richest enterprise conversational data set in the IndustryBecome a Technology PartnerDownload the brochure LivePerson technology partners Technology partner tiers Build your conversational future with best-in-class partnershipsThe Conversational Cloud® acts as the system of engagement between brands and consumers, powered by deep consumer insight from our cutting edge intent analytics across messaging channels that drive intimate, high impact experiences. Repeatable, scalable conversational partner solutionsLivePerson partners can join forces with us in multiple ways: embed our platform into your core offerings, expand services to drive higher impact for customers, solve new challenges with integrations, and, of course, collaborate on conversational transformation programs. See what’s possible for joint customers2xuptick in employee efficiency10xconversion rate vs. traditional digital experiences20%boost in customer satisfaction90%automation containment rates50%decrease in agent attrition rates Experience the benefits of a LivePerson partnership…Thank you! One of our experts will contact you shortly. Home / Partners --- LivePerson CONVERSATIONAL CLOUD®The best conversations start with the right conversational AICreate highly personalized, connected customer experiences across voice and messaging. Decrease response times, increase CSAT and efficiency, and turn your cost center into a profit center with the leading conversational AI platform — the Conversational Cloud®.Request a demo PreviousNextDiscover how a customer engagement strategy powered by the Conversational Cloud lifts sales and reduces expensesOpen guideLivePerson® recognized for developing cross-industry AI solutionsLearn More Achieve better business outcomes through the power of AI2xuptick in employee efficiency10Xconversions vs. traditional digital20%boost in customer satisfaction90%automation containment rates50%decrease in agent attrition rates The world’s largest dataset at your fingertipsThe Conversational Cloud platform powers nearly 1 billion conversational interactions each month, making our AI more accurate than any competitor and used by every major industry across the world. Industry-leading Conversational CloudConversational AI and automationMeet your customers where they are with the perfect balance of human agents, intelligent automations, and Conversational AI, across voice and messaging.Explore our NLU and AI chatbot tools Industry-leading Conversational CloudConversational IntelligenceGain a deep understanding of consumers through insights from every conversational interaction. Access and analyze all your data across voice and messaging to understand what customers want — and feel — improving every conversational experience and your contact center performance.Explore conversational intelligence tools Industry-leading Conversational CloudAgent and supervisor experienceEmpower agents to provide unified and efficient customer experiences across any channel. Agents can easily stay in the loop to review, edit, and approve AI responses before they are sent. Improve agent tools, provide context in real-time, and increase supervisor visibility.Explore the agent workspace Industry-leading Conversational CloudCommunication channelsCreate unparalleled customer experiences by connecting with your customers in the channels they prefer, whether it’s through SMS, WhatsApp, voice, or other key channels. Seamlessly connect and exceed their expectations.Explore messaging channel integrations Industry-leading Conversational CloudOpen platformBring LivePerson’s conversational AI platform and your CRM, marketing, and data platforms from existing systems together to personalize and streamline interactions, break down technology silos, and unlock the full potential across your enterprise.Explore our integrations Explore our Generative AI capabilitiesLearn more Get more with LivePerson’s Conversational AI platformSecurity and complianceIntegrate seamlessly with your brand’s single sign-on (SSO) experience so your team can streamline workflows to handle customer inquiries.Visit our Security pageMulti-language supportEasily scale your support department across geographies with personalized workspaces for your agents and multi-language support capabilities.See our supported languagesMulti-channel deploymentUnify your customer experience across channels quickly and easily so you can get up and running with conversational solutions right away.Explore channels Trusted by thousands of the world’s biggest brands Meet the AI behind LivePerson’s Conversational CloudConversational AILearn how we power human-like interactions with natural language understanding, natural language processing, and more to personalize and scale customer engagement.Explore Conversational AIGenerative AITrustworthy AI is finally here. Deliver omnichannel customer experiences, reduce costs, and improve resolution times with the power of state-of-the-art large language models.Explore Generative AIVoice AIAutomate experiences across the most costly consumer channel with LLM-powered voice bots to create more natural and efficient interactions.Explore Voice AI Recommended resourcesView all postsARTICLEThe evolution of conversational AI: Enter the era of agentic AI systemsBy Riah LawryWEBINARCX 2025: Scaling personalized experiences with AISUCCESS STORYPioneering a revolution with conversational AI in banking Home / Conversational Cloud