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Skip to content All cards are on the table. What's your pick? Explore All cards are on the table. What's your pick? Explore Guest Communications Hub for Hotels  Resorts Hostels Answer over 85% of your guests’ queries instantly, right on your website, social media, or WhatsApp. From booking to check-out and beyond, make the entire guest journey smoother for everyone. Get more direct bookings and upselling opportunities Make online check-ins and reviews faster and easier Cut down on repetitive tasks with smart AI automation Book a demo See how it works Over 2,100 hotels around the world rely on HiJiffy’s AI-powered solutions Simplify your guest journey with AI From bookings to checkouts, keep communication easy and personal – without extra effort. Answering FAQsConversational AI designed for hospitality makes it easy for prospective guests to get the information they need. Chat-based bookingAn AI virtual assistant helps users book with ease, guiding them step-by-step through the process. Welcome messageSend automated messages before, during, or after check-in to create a smoother, more enjoyable guest experience. Digital check-inConnect your PMS to offer pre-check-in forms to your guests and save time at reception. You can even add digital keys for a smoother check-in experience. In-stay requestsAn AI-powered virtual concierge takes care of guest requests during their stay and sends them straight to the right team. Upsell and cross-sell campaignsSend personalised, automated campaigns to your guests that boost upselling and cross-selling results. Satisfaction surveysSend guest surveys during their stay to get clear feedback on their experience. Check-out campaignsMake the check-out process easier with automated messages. Guest reviews campaignsSend automated messages to collect reviews for internal use or public platforms like TripAdvisor and Google. 92% Customer satisfaction score 60% Online check-in completion 5% Booking conversion rate directly in the chat 70% Reduction of the incoming calls RESULTS FROM OUR CLIENTS See how HiJiffy is making a real difference for our clients Discover why 2,100 hotels, resorts, and hostels trust us to simplify their operations, increase revenue, and lighten the workload with smart AI automation. EXPLORE CASE STUDIES One inbox for all your channels Take control of your customer care and communication with our Console.Manage, automate, and track everything in one place – clear, simple, and built to make your job easier. Stay on top of every conversationBring all your communication channels together in one easy-to-use inbox.Create and manage your campaigns with ease Boost direct bookings and upselling opportunities with practical tools designed to deliver results.Keep all your customer queries in one place Keep everything in order and manage requests effortlessly.Review results and guest feedback Get clear performance reports and insights you can use to improve. Quick to set up, easy to use We handle the setup for you and deliver a solution that’s ready to go from day one. Our intuitive back-office system makes it simple to manage communication with your guests, so you can focus on what matters most – providing an excellent guest experience. Customisable interface, adaptable workflows HiJiffy makes it easy to tailor the look, feel, and tone of voice of your chatbot to match your brand guidelines, giving your guests a consistent experience. Plus, it can be adjusted to fit your unique sales process, ensuring it works the way you need it to. Learn allabout our AI Discover its key features designed specifically for the hospitality industry. Get to know our technology and see how it can simplify operations for your team while improving guest experiences. EXPLORE Easily connect with the leading hospitality systems See all integrations Looking to increase direct bookings? Schedule a call with one of our experts to see how HiJiffy can help boost your revenue and keep your guests happy. Discover practical solutions tailored to your needs. GET YOUR PERSONALISED DEMO Why choose HiJiffy? Don’t just take our word for it – hear directly from our clients on HotelTechReport: 9.2 out of 10 based on 269 reviews Read our reviews USSIM Vacances“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”Nathan SoetaertDigital Marketing & Communications Manager Hotel Gran Bilbao"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”Raúl AmestoyDirector of Sales & Marketing Lake District Hotels"On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers (...) We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.”James PassHead of Digital Leonardo Hotels“Integrating HiJiffy’s chatbot solution has transformed our customer service experience (…). It not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”Dan OgenChief Digital & Marketing Officer Europe Macdonald Hotels & Resorts“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings.”David McLeanHead of Digital Kabannas"Over 90% of the time, the guests instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”Louise GarnerCommercial Director PortoBay Hotels & Resorts"One of HiJiffy’s most interesting skills was its great ability to listen to the customer and focus on bringing solutions. We feel that we co-created some of the solutions and that is the best thing we can have in a partnership.”Fabíola PereiraChief Marketing Officer Lamington Group“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“Alicia van WykMarketing Project Manager Magic Costa Blanca“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.Francisco Javier Garcia CuencaVice President Kora Living"HiJiffy is a tool that has allowed us to automate a large part of the communication system in our two properties (...) Being a tool that works via API has allowed us to automate other processes such as automatic sending of WiFi codes, access to electronic lock keys during check-in, etc."Iñigo BoulandierBrand Manager La Butte“The chatbot, combined with campaign mailings via WhatsApp, helps us in our day-to-day work and has enabled us to reduce the volume of emails and/or calls of all kinds and focus on the people on the ground."Emmanuel RiffaultRevenue Manager USSIM Vacances“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”Nathan SoetaertDigital Marketing & Communications Manager Hotel Gran Bilbao"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”Raúl AmestoyDirector of Sales & Marketing Lake District Hotels"On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers (...) We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.”James PassHead of Digital Leonardo Hotels“Integrating HiJiffy’s chatbot solution has transformed our customer service experience (…). It not only streamlined our operations but also boosted guest satisfaction and fortified our brand reputation. Without a doubt, partnering with HiJiffy has been an important step forward for Leonardo Hotels.”Dan OgenChief Digital & Marketing Officer Europe Macdonald Hotels & Resorts“HiJiffy has not only been able to answer thousands of common customer queries each day but also allowed us to learn what questions are most important to our guests. We have seen 80%+ in guest satisfaction and impressively generated a significant level of chat-based bookings.”David McLeanHead of Digital Kabannas"Over 90% of the time, the guests instantly get the answer they need – a game changer in the hospitality industry. We can focus our team on face-to-face interactions with our guests, and HiJiffy allows them to confidently step away from the screen and engage with our guests.”Louise GarnerCommercial Director PortoBay Hotels & Resorts"One of HiJiffy’s most interesting skills was its great ability to listen to the customer and focus on bringing solutions. We feel that we co-created some of the solutions and that is the best thing we can have in a partnership.”Fabíola PereiraChief Marketing Officer Lamington Group“We had a great implementation process (…) that contributed to the high CSAT score and also getting the team on board with the automated solution. Besides seeing the results, the process of gaining trust and confidence is all about learning the wider benefits of AI to support the guest journey.“Alicia van WykMarketing Project Manager Magic Costa Blanca“We needed a solution for Hoteles Magic Costa Blanca to automate tasks and to be more present in the guests booking decision process. With HiJiffy we are now able to connect better with our guests and to provide a better service. We are happy with our results”.Francisco Javier Garcia CuencaVice President Kora Living"HiJiffy is a tool that has allowed us to automate a large part of the communication system in our two properties (...) Being a tool that works via API has allowed us to automate other processes such as automatic sending of WiFi codes, access to electronic lock keys during check-in, etc."Iñigo BoulandierBrand Manager La Butte“The chatbot, combined with campaign mailings via WhatsApp, helps us in our day-to-day work and has enabled us to reduce the volume of emails and/or calls of all kinds and focus on the people on the ground."Emmanuel RiffaultRevenue Manager USSIM Vacances“Typically, answers to customer queries are given quickly between tasks, but with HiJiffy, there’s a real time to think about how to deal with a query in a clear and organised way.”Nathan SoetaertDigital Marketing & Communications Manager Hotel Gran Bilbao"Thanks to the chatbot, we can automatically attend to user queries on our website, with a degree of automation and satisfaction of 90%, helping to reduce the number of telephone calls we receive.”Raúl AmestoyDirector of Sales & Marketing Lake District Hotels"On launch, we very quickly achieved a 70% reduction in the type of calls with questions HiJiffy now answers (...) We are also very impressed with the amount of online room and table bookings the chatbot has assisted with.”James PassHead of Digital 1234 HiJiffy in the media Explore insights from top publications covering HiJiffy’s work: “(…) help automate the process of booking and handling customer queries by delivering immediate responses” “(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems” “a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department” The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the highest percentage revenue growth over the past three financial years "Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot that allows guests to book rooms directly rather than through big online platforms that charge hefty commissions" “(…) provides hotels with a central console through which can manage guest communications before during and after their stay” “(…) help automate the process of booking and handling customer queries by delivering immediate responses” “(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems” “a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department” The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the highest percentage revenue growth over the past three financial years "Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot that allows guests to book rooms directly rather than through big online platforms that charge hefty commissions" “(…) provides hotels with a central console through which can manage guest communications before during and after their stay” “(…) help automate the process of booking and handling customer queries by delivering immediate responses” “(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems” “a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department” 12 Resources Centre Dive in and discover practical insights to help your hotel succeed: How Guest Communications Impact Hotel Accessibility Are Hotel Channel Managers Still Essential? Is TRevPAR the key hotel metric in 2026? Discover how 2,100+ hotels use HiJiffy’s Guest Communications Hub to boost revenue BOOK YOUR DEMO Product Our AIConsoleIntegrationsPlans & PricingAI Booking AssistantAI Digital ConciergeChannelsPartners Program Why HiJiffy ? Key BenefitsUse CasesSuccess StoriesGuest JourneySetup & SupportSecurity and ComplianceCustom Visuals & Messaging Resources Explore categoriesProduct HighlightsArticlesE-BooksGlossaryHotel Marketing More Pages Hotel ChatbotVirtual ConciergeWhatsApp ChatbotTravel ChatbotDigital Check-inExpress Check-outAI Hotel ConciergeTourism ChatbotHotel Benchmarking ToolHotel Management GameAI Assessment Tool for HotelsHotel ROI Calculator Corporate About UsContact UsCareersNewsBranding & Press Legal Privacy PolicyTerms and conditionsCookie Policy Funding: This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509. © All rights reserved HiJiffy 2026 Linkedin Youtube We are using cookies to give you the best experience on our website.You can find out more about which cookies we are using or switch them off in settings. Accept Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. Enable All Save Settings --- Skip to content All cards are on the table. What's your pick? Explore All cards are on the table. What's your pick? Explore About Us In 2016, HiJiffy was founded with the mission of making every guest interaction effortless, timely, and truly personal. Our mission is to deliver guest communication solutions that simplify hotel operations, improve guest experiences, and drive revenue growth. Co-founders Tiago Araújo CEO Pedro Gonçalves COO José Mendonça CTO Today, 2,600+ hotels worldwide use HiJiffy's AI-powered solutions We’re a HotelTechReport finalist in the Hotel Chatbot category, and our customer support has been awarded Level III certification. Our Guest Communications Hub empowers hotels in over 50 countries around the globe. The HiJiffy Team We are an international team of enthusiastic people working to create innovative solutions with a positive impact on the hospitality industry. With headquarters in Vidigueira and offices in Lisbon, Porto and Barcelona, our remote team lives in Portugal, Spain, France, Germany and the UK. We work together to seek growth on a global scale and build long-lasting relationships. Meet the team HiJiffy in the media Check what top industry publications are saying “(…) help automate the process of booking and handling customer queries by delivering immediate responses” “(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems” “a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department” The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the highest percentage revenue growth over the past three financial years "Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot that allows guests to book rooms directly rather than through big online platforms that charge hefty commissions" “(…) provides hotels with a central console through which can manage guest communications before during and after their stay” “(…) help automate the process of booking and handling customer queries by delivering immediate responses” “(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems” “a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department” The Sifted 50: Southern Europe leaderboard ranks the top 50 startups with the highest percentage revenue growth over the past three financial years "Hotels (...) invest in HiJiffy products, including a Facebook Messenger chatbot that allows guests to book rooms directly rather than through big online platforms that charge hefty commissions" “(…) provides hotels with a central console through which can manage guest communications before during and after their stay” “(…) help automate the process of booking and handling customer queries by delivering immediate responses” “(…) covers the entire guest journey 24/7 across most social media platforms and messaging. It connects guests to different hotel management systems” “a new system that is able to identify the emotion behind customers’ requests and then use that to prioritize and escalate the request to the right department” 12 Awards HiJiffy has received multiple awards over the years, including recognition from UNWTO as the Most Innovate Solution in Tourism. 123 Want to be part of our team? We are looking for talent. Check our careers page for openings. Join our team Product Our AIConsoleIntegrationsPlans & PricingAI Booking AssistantAI Digital ConciergeChannelsPartners Program Why HiJiffy ? Key BenefitsUse CasesSuccess StoriesGuest JourneySetup & SupportSecurity and ComplianceCustom Visuals & Messaging Resources Explore categoriesProduct HighlightsArticlesE-BooksGlossaryHotel Marketing More Pages Hotel ChatbotVirtual ConciergeWhatsApp ChatbotTravel ChatbotDigital Check-inExpress Check-outAI Hotel ConciergeTourism ChatbotHotel Benchmarking ToolHotel Management GameAI Assessment Tool for HotelsHotel ROI Calculator Corporate About UsContact UsCareersNewsBranding & Press Legal Privacy PolicyTerms and conditionsCookie Policy Funding: This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509. © All rights reserved HiJiffy 2026 Linkedin Youtube We are using cookies to give you the best experience on our website.You can find out more about which cookies we are using or switch them off in settings. Accept Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. Enable All Save Settings --- Skip to content All cards are on the table. What's your pick? Explore All cards are on the table. What's your pick? Explore Everything you want to know about our solution. Upfront. In-depth. Before you even book a demo.  Implementing AI technology at your properties is a big deal. We understand that. Making that choice carries significant weight for you as a decision-maker. It’s precisely why we put effort into producing resources which demystify our technology, show exactly how our product works, and let you get a better understanding of HiJiffy’s solution before you even book a live demo. Another reason why we create such content is that we are simply proud of the solution we’ve developed, and we’re confident it meets hoteliers’ expectations (besides confidence, we also have evidence). All cards are on the table. Take your pick. Interactive product tour Get a comprehensive overview of how our solution works across the guest journey. Click-by-click, at your own pace, see how guests interact with conversational AI, and how guest communications are managed in the Console (that’s a user-friendly interface you and your staff will use). Explainer videos library What are the key benefits of implementing our solution exactly? How does HiJiffy integrate with other hotel technologies? Is multi-property management made any easier with AI?…We get the idea of the questions at the top of your mind right now. We asked our in-house experts to answer your queries in a succinct and upbeat way. Choose the topic you’d like to know more about, and press play. Learn more about: Aplysia 3 Campaigns Manager Integrations Key Benefits Setup & Support Multi-Property features Channels Webchat Campaigns Customisation features Case studies Hear it from your peers. Explore over 20 in-depth success stories from various hotel types and set in different regions. Learn about their pain points, how they addressed them with HiJiffy’s solution, and the results they achieved. It’s not just compelling storytelling – you’ll get testimonials, metrics and real-life examples of our product in action. EXPLORE ALL CASE STUDIES Product highlights Sometimes it is that one specific feature that makes all the difference. That’s why we offer a closer look at how some of them work: from essentials like the omnichannel inbox, to impactful yet modest-looking features like sentiment analysis, to powerhouse tools such as the Campaigns Manager. Screenshots, interactive tours, step-by-step explanations – this series of articles packs it all, so you know exactly what to expect. EXPLORE ALL PRODUCT HIGHLIGHTS Accessible tech deep-dives Retrieval-Augmented Generation. Large Language Models. Data mining…The technology powering our solution is complex, but the Explained blog post series presents it in an accessible and practical way. Explore pragmatic examples that show how the Guest Communications Hub benefits from various technologies. Explained: Syntax and semantic analysis in the context of AI Explained: What are the key components of our AI framework? Explained: What are Large Language Models (LLMs)? Explained: What is Retrieval-Augmented Generation (RAG)? Explained: How our solution leverages behaviour analysis Explained: Data mining and its role in our solution Explained: Syntax and semantic analysis in the context of AI Explained: What are the key components of our AI framework? Explained: What are Large Language Models (LLMs)? Explained: What is Retrieval-Augmented Generation (RAG)? Explained: How our solution leverages behaviour analysis Explained: Data mining and its role in our solution Explained: Syntax and semantic analysis in the context of AI Explained: What are the key components of our AI framework? Explained: What are Large Language Models (LLMs)? Educational content And there’s more to find in our Resource Centre! Whenever we write about trends in hospitality, put together guides for getting hotel staff on board with AI, or investigate technological innovations, we bring in our solution to explore its benefits or specific features in context. From free e-books and white papers, to use cases to free campaign templates, you’ll quickly see we care for your success, whether you’re our client or not just yet. EXPLORE ALL EDUCATIONAL CONTENT Explore at your own pace. And then, book a demo so we can answer all your follow-up questions and discuss how exactly HiJiffy can help your hospitality brand and what the implementation at your properties would look like. BOOK A DEMO Product Our AIConsoleIntegrationsPlans & PricingAI Booking AssistantAI Digital ConciergeChannelsPartners Program Why HiJiffy ? Key BenefitsUse CasesSuccess StoriesGuest JourneySetup & SupportSecurity and ComplianceCustom Visuals & Messaging Resources Explore categoriesProduct HighlightsArticlesE-BooksGlossaryHotel Marketing More Pages Hotel ChatbotVirtual ConciergeWhatsApp ChatbotTravel ChatbotDigital Check-inExpress Check-outAI Hotel ConciergeTourism ChatbotHotel Benchmarking ToolHotel Management GameAI Assessment Tool for HotelsHotel ROI Calculator Corporate About UsContact UsCareersNewsBranding & Press Legal Privacy PolicyTerms and conditionsCookie Policy Funding: This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509. © All rights reserved HiJiffy 2026 Linkedin Youtube We are using cookies to give you the best experience on our website.You can find out more about which cookies we are using or switch them off in settings. Accept Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. Enable All Save Settings --- Skip to content All cards are on the table. What's your pick? Explore All cards are on the table. What's your pick? Explore The HiJiffy Console Centralise all your guest experience on a single platform Stop switching between tools. The HiJiffy Console simplifies your workflow by letting you handle customer communications, run campaigns, track performance, and more – all from one easy-to-use platform. BOOK A DEMO Features you will use every day Keep all your guest messages organised in one place What if you could manage all your messages – Facebook, Instagram, Booking.com, and more – in one place? With the HiJiffy Console, you can. Stop wasting time switching between platforms. Everything is centralised so you can focus on what matters: never missing a booking opportunity again. Quickly handle guests' requests with ease Got an issue with the air conditioning? Need fresh towels or room service? Manage all guest requests from one simple interface. Assign tasks to the right team with just a click and ensure everything gets sorted quickly. From the moment a request comes in, to the moment it is resolved, you are in control. Create automated, personalised campaigns tailored to every guest Welcome guests, guide them through online check-in or request feedback after their stay – all with automated, personalised campaigns designed to fit every step of the customer journey. It is simple, effective, and saves you time. Monitor your performance in real time Track the metrics that matter: see how many conversations need agent support, the number of bookings made, campaign results, and more. All the insights you need to improve performance, right at your fingertips. From theory to the results See how the HiJiffy Console simplifies customer experience management in a personalised demo tailored to your needs. BOOK YOUR DEMO One platform, endless possibilities Discover the latest features, improvements, and innovations of the Console: ReportsMake decisions using clear, practical data that drives real results.Learn more ChannelsBring all your channels together in one place.Learn more CampagnesFaites passer vos campagnes marketing au niveau supérieur.Learn more DashboardMonitor your key performance metrics and get actionable insights.Learn more InboxOptimise the management of communication with your guests.Learn more ContactsManage your guest data and improve the efficiency of your campaigns.Learn more ReportsMake decisions using clear, practical data that drives real results.Learn more ChannelsBring all your channels together in one place.Learn more CampagnesFaites passer vos campagnes marketing au niveau supérieur.Learn more DashboardMonitor your key performance metrics and get actionable insights.Learn more InboxOptimise the management of communication with your guests.Learn more ContactsManage your guest data and improve the efficiency of your campaigns.Learn more ReportsMake decisions using clear, practical data that drives real results.Learn more ChannelsBring all your channels together in one place.Learn more CampagnesFaites passer vos campagnes marketing au niveau supérieur.Learn more 12 And there's more to the Console: Unified omnichannel inbox A one-stop solution for streamlining messages from the website chat and different social media and messaging apps, including WhatsApp, Facebook Messenger, Instagram, Telegram, SMS and email. Performance reports Find opportunities for optimisation by easily accessing and browsing data, including conversion rate, number of conversations, automation rate, number of direct bookings, CSAT score, and more. Assigning agents Manage and distribute tasks across your team with one click. User profile customisation Add tags and notes to user profiles for segmentation and personalisation purposes. Clear inbox tabs navigation Jump directly to messages that need your attention thanks to intuitive tabs in the inbox. Canned responses Save time answering personalised questions by using pre-filled responses. Integrated centralised ticketing system Track the progress of any enquiry from start to close. Individual agent metrics Manage and support your team better thanks to insights into individual agents’ performance. Sentiment analysis See an emoji representing the sentiment in each conversation to prioritise them accordingly. Inbox messages prioritisation Set a priority for individual conversations to communicate urgency to the rest of your team. Automated translations Automatic translation into 130+ languages to remove language barriers. Conversation filters Filter conversations per channel, type of request, and more. Set a schedule by property Define individual schedules for each property to adjust automation accordingly. Prompts for FAQ answers improvement The Console will identify and bring to your attention FAQs answers that require new or further development. Console for Hotels: FAQs How does the Console help with data management? Accessing Big Data insights enable highly personalised services for elevated guest experiences. Hotels can boost revenue and customer loyalty with targeted campaigns based on such data insights. The HiJiffy’s Console functionality allows hotels to:Centralise information: Consolidate all the guests’ data from different communication channels in a single database to easily retrieve data.Preserve history: Keep a record of each conversation (within GDPR guidelines), ensuring that details are not lost or forgotten during the next interaction with the hotel.Enrich database: Automatically process the collected data to delete duplicates or group multiple stays in the same guest file, qualifying and structuring the data.Create segmentation: Develop rich customer segmentation for more targeted communication, crafting specific campaigns for each type of guest profile. Can the Console boost team productivity? Hotel managers can use the HiJiffy solution to find actionable insights into team processes. AI technology aims to reduce the strain on hotel staff and operational costs:Streamline operations: Make your hotel staff available to tackle more complex tasks by automating and resolving over 85% of the common guest queries. AI-powered conversational solutions boost efficiency without compromising on customer service quality.Track and analyse performance: Understand performance at macro and micro levels. Hotel managers can easily track KPIs and monitor progress on objectives, such as the time to close a ticket, the number of messages resolved, or the Net Promoter Score.Improve teamwork: Bring all guest communication together in one place, enabling seamless coordination of all guest’s requests. Supported by a robust AI-powered platform able to centralise all the guest information, it is easier for hotels to facilitate high-quality teamwork and efficient internal communications.Reward achievements: Use analytics to stay up-to-date on the team’s performance easily. By accessing both real-time and historical data, hoteliers can easily track the performance of each department and reward top performers, and understand which team members may need support. Which communication channels are supported in the Console? Supported channels integrated with the unified inbox currently include:Website Live ChatFacebook MessengerWhatsAppSMSInstagramTelegramEmailBooking.comExpediaFor a detailed breakdown, visit the Channels page. Discover how 2,100+ hotels use HiJiffy’s Guest Communication Hub to boost revenue BOOK A DEMO Product Our AIConsoleIntegrationsPlans & PricingAI Booking AssistantAI Digital ConciergeChannelsPartners Program Why HiJiffy ? Key BenefitsUse CasesSuccess StoriesGuest JourneySetup & SupportSecurity and ComplianceCustom Visuals & Messaging Resources Explore categoriesProduct HighlightsArticlesE-BooksGlossaryHotel Marketing More Pages Hotel ChatbotVirtual ConciergeWhatsApp ChatbotTravel ChatbotDigital Check-inExpress Check-outAI Hotel ConciergeTourism ChatbotHotel Benchmarking ToolHotel Management GameAI Assessment Tool for HotelsHotel ROI Calculator Corporate About UsContact UsCareersNewsBranding & Press Legal Privacy PolicyTerms and conditionsCookie Policy Funding: This project received funding from the European Union Horizon 2020 research and innovation program under Grant Contract No. 782509. © All rights reserved HiJiffy 2026 Linkedin Youtube We are using cookies to give you the best experience on our website.You can find out more about which cookies we are using or switch them off in settings. Accept Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies Powered by  GDPR Cookie Compliance Privacy Overview This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies Enabled Disabled If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again. Enable All Save Settings