Document360 2.0

Features Core Product Portal For Editors, Writers, and Reviewers SiteFor Customers and Employees Industry Leading Features Pro Analytics Import from PDF & Word NEW Custom Workflow Builder Support Ticket Deflector Integrations Dashboard Site Customization SEO Customization API Support Media Storage Interactive Decision Tree AI Premium Suite Explore all features Into the Future Eddy AI Make your documentation lifecycle easier with generative AI. Read more Technical Writing with AI Generate clear, structured content and write better. Read more Solutions by use case Internal Knowledge Base External Knowledge Base Software Documentation SOP User Manual AI Chatbot NEW API Documentation by industry SaaSDocumentation for your product IT & ConsultingDeliver faster client service Financial ServicesReduce everyday operational risks HealthcareProvide better patient support Education Student & faculty knowledge sharing ManufacturingFaster access, better decisions RetailFaster store support resolution Non ProfitImprove donor trust instantly by Roles Customer Support Technical Writing Product Management Engineering AI Resources Users & industry experts Customer Stories Podcast Webinars Technical Writers Conference NEW Education Blog eBooks Guides Tutorials help & services Product Documentation Document360 Support Migration Request Partners from our blog February 2026 Updates: Multi-user Workflow, I... February may be the shortest month of the year, but it delivered ... 7 Mins Read Numbers vs. Narratives: Measuring Documentati... In this episode of the Knowledge Base Ninjas podcast, Sadhana tal... 10 Mins Read View all posts Enterprise Pricing EN PT-BRFRESDE Login Start free trial Book a demo Request Demo Switch from Word & PDF to modern docs that are structured, searchable, and secure Centralized DocumentationInstant Answers to Customers & Teams Create, publish, and manage knowledge bases, step-by-step guides, user manuals & SOPs with a complete AI-powered documentation suite. Book a Demo × Watch Video Trusted by thousands of businesses across 150+ countries All your Docs Secure, Organised & Searchable Knowledge Base Documentation User Manuals SOPs Step-by-Step Guide Switch from Word, Docs & PDFs 4.7/5 rating on Capterra Leader on Moving away from your current documentation setup? Choose your current platform to start the migration Confluence Bloomfire Knowledge Owl Google Docs Others Turn ideas into documents with Eddy AI AI Search Deliver instant, ChatGPT-style answers that get straight to the point, saving your customers from raising a support ticket. AI Writing Agent Generate a complete, step-by-step documentation just by uploading a video, text file, audio, or prompt. AI Chatbot Deliver 24/7 support using a smart, documentation-driven chatbot that reduces support costs. AI Glossary Bridge the knowledge gap by auto-generating glossaries that simplifies technical jargon. Text to Audio Convert your documents to natural-sounding audio so users can listen to them anytime, anywhere. Article Summarizer Turn complex documents into clear, concise summaries so customers & support teams get answers faster. Drive real documentation results Reduce Support Tickets Relevant FAQs and AI Search help customers find answers instantly, reducing inbound tickets by 30%. 30% Cost Saving Intelligent automation trims down support costs by up to 40%, without compromising service quality. 40% Reduced SLA AI search delivers accurate answers in under a minute, drastically improving SLA compliance. < 1 Min Our customers say it best 30% reduced support calls The positive impact can be also demonstrated by the decrease in number of support calls received by the IT helpdesk, where 30% fewer calls per week were recorded compared to the period prior to the knowledge base implementation. Dr. Karim Seghir Chancellor, Ajman University View Casestudy 30% increase in traffic to documentation site. With Document360's advanced analytics, SafeBreach gained insights to refine its content strategy further. It has led to a 30% increase in traffic to their documentation site. Gideon Behrensmeyer Head of Product Training and knowledge, SafeBreach View Casestudy 15% reduced support tickets The implementation of Document360 resulted in a notable 15% reduction in support tickets than we had the year before. Thibaut De Robien CEO, Fastmag Connect your tech stack Search & share support content without leaving Freshdesk. Search for any help docs within Salesforce using AI Search. Manage queries & access help docs directly from Zendesk. View all integrations Made with Document360 Gong NHS Airtable Whatfix Soothe Sisense Gong NHS Airtable Whatfix Soothe Sisense Explore gallery One platform to solve all your knowledge base challenges Why Document360? 96% of users say Document360 is easy to use. 95% of users say Document360 met their business requirement. 11 Months is all it took our users to drive a positive return on investment. Start Free Trial Book a Demo --- Features Core Product Portal For Editors, Writers, and Reviewers SiteFor Customers and Employees Industry Leading Features Pro Analytics Import from PDF & Word NEW Custom Workflow Builder Support Ticket Deflector Integrations Dashboard Site Customization SEO Customization API Support Media Storage Interactive Decision Tree AI Premium Suite Explore all features Into the Future Eddy AI Make your documentation lifecycle easier with generative AI. Read more Technical Writing with AI Generate clear, structured content and write better. Read more Solutions by use case Internal Knowledge Base External Knowledge Base Software Documentation SOP User Manual AI Chatbot NEW API Documentation by industry SaaSDocumentation for your product IT & ConsultingDeliver faster client service Financial ServicesReduce everyday operational risks HealthcareProvide better patient support Education Student & faculty knowledge sharing ManufacturingFaster access, better decisions RetailFaster store support resolution Non ProfitImprove donor trust instantly by Roles Customer Support Technical Writing Product Management Engineering AI Resources Users & industry experts Customer Stories Podcast Webinars Technical Writers Conference NEW Education Blog eBooks Guides Tutorials help & services Product Documentation Document360 Support Migration Request Partners from our blog February 2026 Updates: Multi-user Workflow, I... February may be the shortest month of the year, but it delivered ... 7 Mins Read Numbers vs. Narratives: Measuring Documentati... In this episode of the Knowledge Base Ninjas podcast, Sadhana tal... 10 Mins Read View all posts Enterprise Pricing EN PT-BRFRESDE Login Start free trial Book a demo Request Demo Get pricing Only pay for the features you need. No hidden fees or extras. Done-for-you content migration & knowledge base creation. Up and running in days. Get a quote × Professional Built for growing teams to scale documentation efficiently Get a quote Key Features: Internal & External Knowledge Base Control access with Internal, External, or Mixed Knowledge Base options. Securely share content with teams, the public, or both. Custom Web Address Use a custom web address to align your knowledge base with your brand and deliver a more professional experience. Import from Word Import content from your Microsoft word documents into knowledge base format with ease. Auto-Translate to 50+ Languages Auto-translate your knowledge base into multiple languages to effortlessly connect with a worldwide audience. SEO Customization Optimize SEO titles and meta descriptions to boost search rankings and drive more traffic. Customise Knowledge Base Design Customize the look of your knowledge base by adding your own CSS and JavaScript. API Documentation Generate high-quality API documentation that helps users understand and work with your APIs effectively. Download Article as PDF Download your knowledge base articles into PDF documents for easy sharing and offline access. Feedback Manager Collect and manage user feedback effectively, helping you improve content based on real user insights and increasing engagement. 24/5 Support Get round-the-clock assistance five days a week (Monday – Friday) with our 24x5 support, ensuring your queries are resolved promptly. Guided Setup Get personalized onboarding with our dedicated onboarding team. Eddy AI AI Writing Agent Generate step-by-step guide from video, audio and text file. AI Content & FAQ Creation Leverage AI to automatically improve the content, generate FAQs, titles, related articles, charts, and more. Business Advanced features and tracking controls for mid-sized teams Get a quote Everything in Professional, plus: Custom Workflow Builder Streamline your content management processes with customizable workflows that automate task assignments, review cycles, and publishing schedules. Embedded Help Centre Embed your knowledge base directly into your website and product, giving users instant access to helpful content without leaving your site. Import from PDF Turn PDFs into articles in seconds. No copy-paste needed. Preserve headings, tables, images, and even split content into multiple articles automatically. Support Ticket Deflector Minimize support ticket volume by automatically directing users to relevant self-help resources in your knowledge base. Pro Analytics Dashboard Gain insights into user behaviour and metrics like link status, page not found analytics, feedback analytics, and more. Integrate with 30+ Tools Seamlessly integrate your knowledge base with helpdesk, chat, team collaboration, analytics, and translation services. Check out all our integrations here. API Support Connect our Public API to your existing tools and serve real-time answers from your knowledge base right when customers need them. Dedicated Account Manager Get personalized support from your account manager to fine-tune the platform, streamline operations, and drive results. Eddy AI AI Search & Answer Experience up to a 50% improvement in search accuracy as our advanced AI delivers highly contextual answers, similar to ChatGPT. 72% Choose this Enterprise Custom AI solutions for enterprises with high-scale and high-security needs Get a quote Yearly plan only Everything in Business, plus: Single Sign-ON (SSO) Allows users to log in with Okta, Entra ID, Google, ADFS, OneLogin, Auth0, AWS SSO, and custom SSO. Use JWT for secure and scalable authentication. Interactive Decision Tree Guide users through step-by-step flows for onboarding, troubleshooting, or SOPs with embedded media and responsive design. Testing Environment Test new features and configurations in a safe environment before going live. Security Audit Trail Track every change and user interaction within your knowledge base to support security, compliance, and issue resolution. Dedicated Design Expert Our design experts will handle all the styling, branding, and layout, saving you time and ensuring a polished look. 24/5 Priority support Receive priority support from our team Monday to Friday, 24 hours a day, to ensure timely assistance. Eddy AI Auto-Generate Glossaries Let AI automate the process of creating glossaries by scanning your knowledge base, identifying key terms, and generating accurate definitions in seconds. Duplicate Content Detection Eddy AI detects duplicate content and delivers clear recommendations to keep content easy to maintain. AI Premium Suite Add-on Screen Capture Take screenshots, annotate, and edit the captures before adding them to your article. Step-by-Step User Guide Automatically extract key screenshots from a video and convert to a sequence of steps. Interactive Demo Create clickable walkthroughs with tooltips and voiceovers that simulate real-product usage. Video Recording Generate step-by-step tutorial using AI from videos & screen recordings. Compare plans Compare plans Features Professional Get a quote Business Get a quote Enterprise Get a quote Knowledge base management Editors (Markdown, Advanced WYSIWYG) Create content effortlessly with Markdown or our Advanced WYSIWYG editor, improving editing speed by up to 30%. ✓ ✓ ✓ Articles revision history Track changes with article revision history, ensuring you can revert to previous versions and maintain content accuracy. ✓ ✓ ✓ Category management Organize your content efficiently with category management, making it easier to find and manage articles. ✓ ✓ ✓ Project Organize content efficiently with projects. Use private projects for storing confidential information and public projects for broader content sharing. ✓ ✓ ✓ Reusable content blocks Save time by reusing content snippets and variables, to insert frequently used text and update single-line items like phone numbers across multiple articles, ensuring consistency and saving time. ✓ ✓ ✓ Glossary management Define and manage business terms with glossary management, helping users understand key concepts and improving clarity by up to 40%. ✓ ✓ ✓ Global find and replace Quickly update content with global find and replace, saving time on edits and ensuring consistency across your knowledge base. ✓ ✓ ✓ Tag management Use tags to help users find relevant articles quickly and improve navigation. ✓ ✓ ✓ Article management tools Template management Streamline content creation with article templates, reducing setup time and ensuring consistent formatting. ✓ ✓ ✓ Manage articles in bulk Manage multiple articles at once with bulk actions such as publish, hide, move to, delete, review reminder and etc. - saving time and improving efficiency in content management. ✓ ✓ ✓ Media dependency viewer Identify and manage media dependencies with our viewer, ensuring all linked media is correctly displayed and reducing broken links. ✓ ✓ ✓ Review reminders Keep content reviews on track with automatic reminders, improving accuracy and ensuring timely updates. ✓ ✓ ✓ Export to PDF Export articles to PDF effortlessly, providing easy offline access and sharing with up to 20% faster turnaround time. ✓ ✓ ✓ Import articles Quickly import articles from other sources, saving time on content migration and boosting setup efficiency by up to 30%. ✓ ✓ ✓ Approval and publishing workflow Streamline content approval and publishing with automated workflows, ensuring timely and accurate content updates. - ✓ ✓ Infrastructure and compliance SSL Secure your site with SSL encryption, protecting user data and building trust with a secure connection. ✓ ✓ ✓ SOC 2 compliance Ensure your data handling meets SOC 2 standards, demonstrating commitment to security and compliance to your customers. ✓ ✓ ✓ Alert notifications Receive instant alerts for critical events, enabling prompt responses and maintaining smooth operations. ✓ ✓ ✓ Datacenter location Choose your datacentre location for optimized performance and compliance, ensuring your data is managed securely and efficiently. ✓ ✓ ✓ Backup & Restore Safeguard your data with backup and restore options, ensuring you can recover quickly from any issues. - ✓ ✓ Custom email domain Boost your brand’s credibility and trust by sending emails from a custom email domain. This can improve open rates by up to 20% and reduce spam filters, reinforcing your company’s identity in every interaction. Enjoy up to 30% stronger brand recognition and increased customer loyalty with every professionally branded email. - - ✓ Self-service knowledge center Customize site Personalize your site’s appearance and layout, ensuring a unique look that aligns with your brand identity. ✓ ✓ ✓ List related articles Suggest related articles to keep users engaged, increasing page views and session duration by up to 25%. ✓ ✓ ✓ Customize error pages & Login page Customize error and login pages to align with your brand, improving user experience and maintaining professionalism even when issues arise. ✓ ✓ ✓ Article status indicator Track article status at a glance with indicators, streamlining content management and ensuring timely updates. ✓ ✓ ✓ Custom CSS & JavaScript Tailor your site’s look and functionality with custom CSS and JavaScript, allowing for unique branding and interactive features. ✓ ✓ ✓ Smart banners Use smart banners to highlight important information and notifications, improving user awareness and engagement. ✓ ✓ ✓ Reduce customer support Contextual help mapping With Contextual Help Mapping, you can decide where the Embedded Help Centre shows up, hide it on certain pages, or add a custom search bar. - ✓ ✓ AI Chatbot Add-on An AI chatbot that delivers accurate answers extracted from knowledge base, websites, files, FAQs, and support tickets from Zendesk and Freshdesk. - ✓ ✓ Search Search filters Offer precise search results with advanced search features, improving user satisfaction and reducing search time by up to 30%. ✓ ✓ ✓ Search within attachments Enable search within attachments for quicker information retrieval, enhancing user efficiency and satisfaction. - - ✓ Analytics Articles & Categories analytics Analyze performance metrics for articles and categories, gaining insights to optimize content and improve engagement. ✓ ✓ ✓ Country specific analytics Control content visibility by country, tailoring information to specific regions and enhancing relevance for local users. ✓ ✓ ✓ Search analytics Monitor search analytics to understand user queries and improve content relevance, boosting search effectiveness. ✓ ✓ ✓ Author analytics Gain insights into user behavior with analytics, allowing you to tailor content and improve engagement based on real data. ✓ ✓ ✓ Reader analytics Track how readers interact with your content, identifying popular topics and improving content strategy based on engagement metrics. ✓ ✓ ✓ Feedback analytics Analyze feedback trends to understand user opinions and improve content quality, increasing user satisfaction. ✓ ✓ ✓ Eddy analytics Use Eddy Analytics to track and analyze user interactions. See what they’re searching for, where they’re spending time, and how they’re interacting with your content, giving you the insights to keep improving. - ✓ ✓ Page not found analytics Monitor 404 errors with page not found analytics, helping you identify and fix broken links. - ✓ ✓ Link analytics Check the health of hyperlinks with analytics, ensuring all links are functional and improving content reliability. - ✓ ✓ Security Roles and Permissions Manage user permissions with security groups and roles, ensuring appropriate access and enhancing content security. ✓ ✓ ✓ IP restriction Restrict access by IP to control who can view your knowledge base, enhancing security and protecting sensitive information. - - ✓ SEO Meta title and description Optimize your meta titles and descriptions for better search engine visibility, enhancing click-through rates by up to 25%. ✓ ✓ ✓ Article redirect rules Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience. ✓ ✓ ✓ Robots.txt Manage search engine indexing with robots.txt, controlling which pages are crawled and improving SEO efficiency. ✓ ✓ ✓ Automatic sitemap generation Set up article redirect rules to manage URL changes and maintain SEO value, ensuring a seamless user experience. ✓ ✓ ✓ Extensions Zendesk Integrate with Zendesk to streamline support operations and enhance customer service efficiency. - ✓ ✓ Freshdesk Connect with Freshdesk for improved ticket management and customer support efficiency. - ✓ ✓ Freshservice Use Freshservice integration for streamlined IT service management and support operations. - ✓ ✓ Intercom Integrate with Intercom to enhance customer communication and support with real-time chat and messaging. - ✓ ✓ Slack Connect to Slack for seamless team communication and collaboration, keeping everyone in the loop. - ✓ ✓ Microsoft teams Integrate with Microsoft Teams for efficient collaboration and communication within your organization. - ✓ ✓ Drift Enhance live chat support with Drift integration, providing real-time assistance and improving customer engagement. - ✓ ✓ Zapier Automate workflows and connect with other apps using Zapier, streamlining processes and saving time. - ✓ ✓ Make Use 'Make' to automate tasks and integrate with other tools, enhancing efficiency and reducing manual work. - ✓ ✓ GitHub Sync with GitHub to streamline version control and collaboration, reducing code integration time by up to 40% and enhancing team productivity. - ✓ ✓ Crowdin Integrate with Crowdin to manage translations efficiently, accelerating localization processes by up to 50% and ensuring your content reaches a global audience. - Add-on ✓ Phrase Connect with Phrase for seamless translation and localization, improving content accuracy and reducing translation turnaround time by up to 30%. - Add-on ✓ Salesforce Link with Salesforce to integrate CRM data and streamline your sales process. - - Add-on We’ll take you all the way! Help your customers with a fully functional knowledge base that they can use to solve problems. Content Migration Effortlessly transfer your knowledge base with our content migration service ensuring quick, accurate setup with no manual data entry. Talk to us Best Practice Training Unlock expert training to enhance content, streamline workflows, and boost user engagement to maximize ROI. Talk to us Branding & Design Craft a branded, user-friendly knowledge base that enhances user experience, and fosters loyalty with our branding & design service. Talk to us Our customers say it best 30% Reduced support calls The positive impact can be also demonstrated by the decrease in number of support calls received by the IT helpdesk, where 30% fewer calls per week were recorded compared to the period prior to the knowledge base implementation. Dr. Karim Seghir Chancellor, Ajman University Learn More The Document360 Sales, Onboarding, and Migration teams were excellent partners in our migration from PDF to the AI-powered platform. The transition was seamless, and the results were outstanding. Supporting 150+ engineers and PMs, effective documentation collaboration is vital, and Document360 has empowered our teams to contribute and collaborate. Carl Dahl Technical Writer at Nasuni 30% increase in traffic to documentation site. With Document360's advanced analytics, SafeBreach gained insights to refine its content strategy further. It has led to a 30% increase in traffic to their documentation site. Gideon Behrensmeyer Head of product training and knowledge at SafeBreach Learn More 15% Reduced Support Tickets The implementation of Document360 resulted in a notable 15% reduction in support tickets than we had the year before. Thibaut De Robien CEO at Fastmag Learn More FAQs Can’t find the answer here? Get in touch What is a project? You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects. For instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). What is a reader account? A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base. How does the 14 days free trial work? Once you sign up for Document360, your 14-day free trial begins. During this time, you can explore all the features included to see how they meet your needs before choosing a subscription. At any point during the trial, you can also schedule a demo with one of our Document360 experts. What happens when my free trial expires? Once your free trial expires, you can upgrade to one of our subscription plans (Professional, Business, and Enterprise). For any assistance in choosing the best plan for your business, you can talk to one of our Document360 experts by clicking the “Book a Demo” option on our website. How does Document360’s pricing work? Document360’s pricing is designed to be flexible and tailored to your specific needs. The cost depends on the features and AI capabilities you require, ensuring you only pay for what truly adds value to your business. If you’d like a personalized recommendation, our team will be happy to walk you through the best options. Connect with the team now – Book a demo. What are my payment options? You can pay via Credit Cards, Debit cards, and Bank Transfer. What happens if my credit card transaction fails? You will be notified after each failed payment in your registered email address with Document360. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted. For further support or assistance, you can email us at support@document360.com. How secure is Document360? All our plans and the entire company is SOC 2 compliant, ensuring that your data is managed with the highest standards of security and privacy. How do I cancel my Document360 subscription? You can cancel your subscription by reaching our support team via support@document360.com or reach out to your dedicated customer success manager. Get pricing × First Name★ Last Name★ Email★ Company★ Telephone★ Select your use case Knowledge base Software Documentation SOP User Manual API Documentation Use Case* Select Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua And Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia And Herzegowina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo Cook Islands Costa Rica Cote D'Ivoire Croatia (Local Name: Hrvatska) Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guinea Guinea-Bissau Guyana Haiti Heard And Mc Donald Islands Holy See (Vatican City State) Honduras Hong Kong Hungary Iceland India Indonesia Iran (Islamic Republic Of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Korea, Dem People’S Republic Korea, Republic Of Kuwait Kyrgyzstan Lao People’S Dem Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federated States Moldova, Republic Of Monaco Mongolia Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Ant Illes New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Reunion Romania Russian Federation Rwanda Saint K Itts And Nevis Saint Lucia Saint Vincent, The Grenadines Samoa San Marino Sao Tome And Principe Saudi Arabia Senegal Seychelles Sierra Leone Singapore Slovakia (Slovak Republic) Slovenia Solomon Islands Somalia South Africa South Georgia , S Sandwich Is. Spain Sri Lanka St. Helena St. Pierre And Miquelon Sudan Suriname Svalbard, Jan Mayen Islands Sw Aziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania, United Republic Of Thailand Togo Tokelau Tonga Trinidad And Tobago Tunisia Turkey Turkmenistan Turks And Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States United States Minor Is. Uruguay Uzbekistan Vanuatu Venezuela Viet Nam Virgin Islands (British) Virgin Islands (U.S.) Wallis And Futuna Islands Western Sahara Yemen Yugoslavia Zaire Zambia Zimbabwe Country★ Comments★ Please wait… By contacting us, you agree to our Terms, Policy and GDPR × × × We use cookies to make sure you get the best experience on our website. By using our site, you agree to our use of cookies. Read more Strictly necessary Performance Targeting Functionality Unclassified Cookie Preferences Hide details Allow all cookies Essential cookies only --- Features Core Product Portal For Editors, Writers, and Reviewers SiteFor Customers and Employees Industry Leading Features Pro Analytics Import from PDF & Word NEW Custom Workflow Builder Support Ticket Deflector Integrations Dashboard Site Customization SEO Customization API Support Media Storage Interactive Decision Tree AI Premium Suite Explore all features Into the Future Eddy AI Make your documentation lifecycle easier with generative AI. Read more Technical Writing with AI Generate clear, structured content and write better. Read more Solutions by use case Internal Knowledge Base External Knowledge Base Software Documentation SOP User Manual AI Chatbot NEW API Documentation by industry SaaSDocumentation for your product IT & ConsultingDeliver faster client service Financial ServicesReduce everyday operational risks HealthcareProvide better patient support Education Student & faculty knowledge sharing ManufacturingFaster access, better decisions RetailFaster store support resolution Non ProfitImprove donor trust instantly by Roles Customer Support Technical Writing Product Management Engineering AI Resources Users & industry experts Customer Stories Podcast Webinars Technical Writers Conference NEW Education Blog eBooks Guides Tutorials help & services Product Documentation Document360 Support Migration Request Partners from our blog February 2026 Updates: Multi-user Workflow, I... February may be the shortest month of the year, but it delivered ... 7 Mins Read Numbers vs. Narratives: Measuring Documentati... In this episode of the Knowledge Base Ninjas podcast, Sadhana tal... 10 Mins Read View all posts Enterprise Pricing EN PT-BRFRESDE Login Start free trial Book a demo Request Demo Document360 Partner Programs Let’s grow together! Join us in a journey to unlock limitless opportunities to grow your revenue and delight your customers. Explore our programs Trusted by global brands Why partner with us? Document360’s partner program is designed for your success, with an industry-leading model focusing on innovation and mutual growth. Revenue growth and recurring benefits Grow your business with best-in-class commissions and recurring benefits that grow with you. Access to expert resources and guidance Get access to premium support and expert resources to accelerate your business growth. Innovation and ecosystems Build innovative and scalable solutions for your customers and join our global ecosystem of partners. Explore our partner programs Find the right fit for your business that best suits your area of expertise. Solution Partner Sell, Implement and customize Document360 to earn recurring commissions along with additional revenue streams through value added services. Read More Referral Partner Refer Document360 to your customers and earn commissions. SaaS Influencers, technical writers, freelancers, industry experts, this is for you. Read More Startup Program Supercharge your startup’s growth with Document360 – 50% off along with a Wow site, mentorship, resources, and more. Read More Technology Partner Integrate your solution with Document360 and get access to our growing customer base, also enabling opportunities to go to market together. Read More Integrations Stay seamlessly connected with today’s business tools Integration helps to bring external systems like analytics, chat, commenting, and CRO tools into your knowledge base. #1 rated knowledge base software among leading platforms A partnership that you can be proud of! Get on board and add value to your customers by delivering the #1 rated AI-powered Knowledge base solution Partner with the industry leader 10+ years of delivering world-class SaaS products, with numerous accolades from G2, Capterra. Solutions designed for the future Leverage the power of AI with top of the line smart features. Trusted by businesses across the globe Thousands of businesses of all sizes from 100+ countries across multiple industries grow with us. Document360 makes it easy for us to share our documentation resources across multiple products. Cory Clarke | Vice President, View Inc The flexibility of the Document360 team in designing the EasySend knowledge base’s home page was amazing. Document360 team helped our help center page look attractive & nice. Ronny | Technical Writer, EasySend Document360 offers rich analytics to listen and respond to our customer feedback quickly to align SysAid company value customer is our compass. Rachel | Product Manager, SysAid Trusted by thousands of users in over 100+ countries --- Features Core Product Portal For Editors, Writers, and Reviewers SiteFor Customers and Employees Industry Leading Features Pro Analytics Import from PDF & Word NEW Custom Workflow Builder Support Ticket Deflector Integrations Dashboard Site Customization SEO Customization API Support Media Storage Interactive Decision Tree AI Premium Suite Explore all features Into the Future Eddy AI Make your documentation lifecycle easier with generative AI. Read more Technical Writing with AI Generate clear, structured content and write better. Read more Solutions by use case Internal Knowledge Base External Knowledge Base Software Documentation SOP User Manual AI Chatbot NEW API Documentation by industry SaaSDocumentation for your product IT & ConsultingDeliver faster client service Financial ServicesReduce everyday operational risks HealthcareProvide better patient support Education Student & faculty knowledge sharing ManufacturingFaster access, better decisions RetailFaster store support resolution Non ProfitImprove donor trust instantly by Roles Customer Support Technical Writing Product Management Engineering AI Resources Users & industry experts Customer Stories Podcast Webinars Technical Writers Conference NEW Education Blog eBooks Guides Tutorials help & services Product Documentation Document360 Support Migration Request Partners from our blog February 2026 Updates: Multi-user Workflow, I... February may be the shortest month of the year, but it delivered ... 7 Mins Read Numbers vs. Narratives: Measuring Documentati... In this episode of the Knowledge Base Ninjas podcast, Sadhana tal... 10 Mins Read View all posts Enterprise Pricing EN PT-BRFRESDE Login Start free trial Book a demo Request Demo Knowledge Base Portal Access an enterprise-grade portal engineered for contributors, reviewers, and admins, delivering flawless documentation workflows. Book a Demo   × Start free trial Trusted by thousands of businesses across 150+ countries Your centralized content dashboard Create Author support articles, SOPs, and interactive decision trees using state-of-the-art editors with options to add multiple content formats. Manage Automate reviews, streamline approvals, and keep your entire content lifecycle in sync without multiple scattered tools in place. Publish Shape your knowledge base into a fully branded, enterprise-ready site with custom layouts and design standards. Authoring, evolved with AI precision Advanced WYSIWYG Editor Get a seamless Microsoft Word-like editing experience and draft faster with smart shortcuts.   Markdown Editor Streamline technical writing with an interface ideal for text and code-heavy documentation, ideal for legacy writers.   Pre-Designed Templates Accelerate publishing with neatly optimized templates that ensure brand consistency.   Category Manager Structure your knowledge base with a drag-and-drop Category Manager supporting over six levels of categories and subcategories.   Smart Article Labels Intelligently tag, sort, and filter content with smart labels to create an effortlessly organized and navigable knowledge base.   Duplicate Content Detection Identify and clean repeated content across your project with intelligent scanning from Eddy AI, and convert duplicates into reusable snippets.   Advanced WYSIWYG Editor Get a seamless Microsoft Word-like editing experience and draft faster with smart shortcuts. Markdown Editor Streamline technical writing with an interface ideal for text and code-heavy documentation, ideal for legacy writers. Pre-Designed Templates Accelerate publishing with neatly optimized templates that ensure brand consistency. Category Manager Accelerate publishing with neatly structured templates that ensure brand consistency across the entire knowledge base. Smart Article Labels Structure your knowledge base with a drag-and-drop Category Manager supporting over six levels of categories and subcategories. Duplicate Content Detection Identify and clean repeated content across your project with intelligent scanning from Eddy AI, and convert duplicates into reusable snippets. Built for collaboration & governance Intelligent Workflows Optimize your content lifecycle with adaptive workflows that automate task assignments, approvals, and notifications. In-line Commenting Work smarter with in-article discussions where you can tag teammates with comments to resolve or discuss feedback. Enhanced Versioning & Rollback Instantly view and restore any historical version with precision. This change tracking ensures accuracy and prevents overwrites. Pro Analytics Dashboard Track traffic patterns, identify top-performing content, and see what your audience is searching for to make data-backed decisions.   Traditional documentation workflows are broken. We streamlined them. Without Document360 Our team is constantly switching between disconnected content tools. Our review process is a mess and content gets stuck for weeks. Inconsistent formatting from different authors is damaging our brand. Tracking changes is a manual nightmare with no clear audit trail. We have no granular control over who can edit specific content. With Document360 We manage the entire content lifecycle from a unified command center. Our automated workflows move content seamlessly from draft to publish. We enforce perfect brand consistency with reusable elements. We have a complete audit trail and can instantly roll back to any version. We use role-based permissions to control who can edit and publish. Start Free Trial Connecting with your readers, made easy AI-Powered Auto Translation Localize your knowledge base across 50+ languages with context-aware, AI-driven accuracy. Advanced Home Page Builder Design stunning, brand-aligned home pages with a smart drag-and-drop builder that requires no coding. AI-Optimized SEO Customization Access intelligent SEO tools that auto-generate sitemaps, meta titles, and descriptions. Real rating, from real users Rating 4.7 >3000 reviews 4.7 / 5 9.4 / 10 4.7 / 5 4.7 / 5 94 / 100 4.9 / 5 5 / 5 4.7 / 5 Your data is safe Backup & Restore Access automated daily backups and one-click rollback options to instantly restore knowledge base to a previous state. Multi-Knowledge Base Management Control and customize multiple knowledge bases from a single, intelligent portal. Each can have its own domain and branding. Optimized File Storage Store, organize, and retrieve assets with an intelligent file system. Secure your resources in a vault-like storage model. Smart Notifications Stay informed with AI-prioritized alerts for key events, delivered directly to your Email, Microsoft Teams, or Slack.   Document360 is the best fit for Better Life Partners by saving a lot of time, making the tasks easier, and organizing the articles more effectively. Andrew Warner | Better Life Partners   Document360 Markdown editor is very intuitive to use. If you want more advanced option, I can switch to WYSIWYG editor. It makes my life so easy. Sujith Parakkunnath | Infrrd