brainfishai-com

The Knowledge Layer for AIYour AI isn’t up to date on your product.Brainfish fixes that.Brainfish builds living product knowledge, delivered personally to every customer and agent. Most tools forget what you ship. Brainfish doesn't.Book DemoJoin WebinarThe ProblemKnowledge sprawl is holding your AI agents back from doing their best work.The SolutionBrainfish aligns AI with your productTurn scattered docs, calls, and systems into a continuously updated knowledge layer - intelligently personalized by account and delivered across every channel.Ingest AnythingVideos, recordings, Slack threads, docs. If it contains knowledge, Brainfish mines it.Contextually PersonalizeSegment knowledge by account, role, plan, or use case. Serve exactly what each person needs.Distribute EverywhereDeliver knowledge through AI agents anywhere — Slack, help centers, CRMs, even other AI tools.Knowledge LayerKnowledge that builds itselfStop letting product changes turn into outdated docs and wrong answers. Every call, session, and system update automatically feeds your knowledge layer - so your teams and agents always work from what's actually live.Generate articles from any sourceBuild structured content from any call, video, doc, or third-party source.Catch every product changeFlag outdated knowledge for review the moment you ship something.Internal CopilotsNo more tribal knowledgeStop letting answers live in someone's head. Connect your Slack threads, calls, and docs to deliver domain-specific guidance to every team, instantly.Unlock your Slack knowledgeConvert high-value Slack threads into official, searchable knowledge - without losing what your team already figured out.Instant expertise, any tabUse your verified knowledge to draft contextual responses in-tab, without ever hunting for info.AI AgentsConvert answers to actionDeploy complex, end-to-end AI agents that don’t just respond, they resolve. Deploy them across chat, Slack, WhatsApp, email, in-app, or API, with the ability to execute real actions from simple queries to complex Level 2 workflows.Personalized for every customerServe answers tailored to each user's account, plan, and role - no generic responses.Execute complex workflows automaticallyTrigger real API actions like updating permissions, processing refunds, and changing plans without human intervention.Brainfish worksThe new way to enable users."All the other options needed us to spend a lot of time onboarding—time we already didn’t have!"Yaniv BernsteinCOO & Co-Founder+20%Saved hours per week+275%Bottom line ROIRead Case Study"Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise."Elisha AndertonCOO at CareMaster+76%Self-service resolution+23%Growth in user baseRead Case StudyOmer KhanHead of Client Experience "The platform’s ability to 'learn' from customer interactions allows Smokeball to proactively offer assistance, delivering in-product help at pivotal moments."37%Boosted NPS (Net Promoter Score)92%Self-serve queries resolvedRead Case StudyGet Free WalkthroughYaniv BernsteinCOO & Co-Founder "All the other options needed us to spend a lot of time onboarding, time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."20%Weekly reduction in support hours275.17%Return on investmentRead Case StudyGet Free WalkthroughElisha AndertonCOO “Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise.”153.33%Increase in self-service resolution rates23%Growth in user baseRead Case StudyGet Free WalkthroughEasy IntegrationConnect Brainfish to Any Tool You UseConnect your AI agent to any tool. Deliver personalized help in every language, on every channel.See All IntegrationsSecure and StableEnterprise Grade Security Built to ScaleWe ensure security and compliance, hold SOC Type 2, and ISO27001 certifications, and are GDPR-compliant.Visit Our Trust CenterSchedule your demo today.Find out what Brainfish can do for you.Book Demo × This website uses cookies We use cookies to personalise content, ads and to analyse our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Read more Save & Close Accept all Decline all Show details Hide details Strictly necessary Performance Targeting Functionality Cookie declaration About cookies Strictly necessary Performance Targeting Functionality Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies. Cookie report Name Provider / Domain Expiration Description __cf_bm Cloudflare Inc. .hs-scripts.com 29 minutes 47 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hsforms.com 29 minutes 49 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hubspot.com 29 minutes 51 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. uc_session .dropboxusercontent.com Session This cookie is used to manage the user session on the website, ensuring that user preferences and interactions are remembered across page loads. It is essential for maintaining a consistent and effective user experience during a session. __cf_bm Cloudflare Inc. .hs-banner.com 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hsadspixel.net 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hs-analytics.net 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Performance cookies are used to see how visitors use the website, eg. analytics cookies. Those cookies cannot be used to directly identify a certain visitor. Cookie report Name Provider / Domain Expiration Description _ga Google LLC .brainfishai.com 1 year 1 month This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. __hstc HubSpot Inc. .brainfishai.com 5 months 4 weeks This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. __hssc HubSpot Inc. .brainfishai.com 29 minutes 51 seconds This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. _clck .brainfishai.com 11 months 4 weeks This cookie is used to track user interactions and engagement on the website to improve user experience and website functionality. _clsk Microsoft .brainfishai.com 1 day This cookie is associated with Microsoft Clarity analytics software. It is used to store information about the user's session and to combine multiple page views into a single user session for analytics purposes. _ga_SY0S5KL4X0 .brainfishai.com 1 year 1 month This cookie is used by Google Analytics to persist session state. __hssrc HubSpot Inc. .brainfishai.com Session This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. Targeting cookies are used to identify visitors between different websites, eg. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites. Cookie report Name Provider / Domain Expiration Description _gcl_au Google LLC .brainfishai.com 2 months 4 weeks Used by Google AdSense for experimenting with advertisement efficiency across websites using their services Functionality cookies are used to remember visitor information on the website, eg. language, timezone, enhanced content. Cookie report Name Provider / Domain Expiration Description hubspotutk HubSpot Inc. .brainfishai.com 5 months 4 weeks This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary. _cfuvid .brainfishai.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. _cfuvid .hsforms.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. _cfuvid .hubspot.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser. You can change your consent to cookie usage at any time on our Privacy Policy page. We also use cookies to collect data for the purpose of personalizing and measuring the effectiveness of our advertising. For more details, visit the Google Privacy Policy. Cookies consent ID: Cookie report created by CookieScript --- PricingPredictable and fair pricing that grows with your outcomesDrive customer happiness, and reduce team burden.Packaging OptionsBuild Your Brainfish PlanPlatform starts at $1,500 USD / monthAdd-ons are priced separately.Required|$1,500 USD /monthPlatformThe full-service platform for SMB to enterprise. Everything you need to transform self-service from laggard to growth engine.You get:5 Platform seats5000 queries / monthDedicated Account ManagerGet Started for FreeIncludes All Solutions:AI Support AgentsAuto-Updating DocsInternal AI CopilotProactive NudgesCustomer AnalyticsAdd-on|Request PricingAI ActionsAutomate workflows and solve advanced support tasks with custom API integrations.APIs, tool calls, MCP servers, and frontend callbacksPurchase in buckets of 5 actionsAdd-on|Request PricingIntegrationsConnect seamlessly with your existing tech stack.3rd party knowledge sources3rd party distribution channelsAnalytics and data warehouse integrationsAdd-on|Request PricingLocalizationAI-powered support in 100+ languages globally.Real-Time Translation for AI AnswersRegion-Specific Content for Help Center & AI AgentsBrainfish Admin PlatformAdd-on|Request PricingMore Seats | QueriesScale your team and usage as you grow.Additional admin / editor seatsAdditional queries (per 1000)Request PricingFor StartupsFor start-ups who recognize the importance of cutting edge experience for their business.Lower annual commitmentDesigned for lean teamsScales as you growReach Out for Pricing OptionsRequest PricingFor EnterprisesFor larger organizations that need more flexibility and control. A custom engagement tailored to your requirements.Custom scope & pricingMSA and SSO supportLocalized hosting availableReach Out for Pricing OptionsTestimonialsTrusted by forward-thinking product and support teams More Testimonials"Brainfish is a no-brainer. I recommend it to anyone that wants to transform their customer support."Justus HammerCEO & Co-FounderFAQFrequently Asked QuestionsWhat is Brainfish in simple terms?Brainfish is an AI self-service agent that delivers in-product assistance for your users both proactively and reactively, throughout the customer journey - outperforming both resource-heavy in-house builds and shallow AI bandaids.Your Brainfish AI agent has sophisticated intelligence that enables it to learn continuously through product interactions - evolve with your product, and empower your users.What is an Ambient Agent?An Ambient AI agent is an system that perceives its environment, takes actions autonomously to achieve goals, and may improve its performance through machine learning or by acquiring knowledge.‍Brainfish Ambient Agents are designed to observe software and digital experiences, and help users navigate, discover, complete complex tasks through pattern recognition, computer vision, API connections, and more.Each Brainfish Agent has core abilities to assist your users and staff:Ambience (Self-Generating Knowledge)Knowledge (CMS, third party knowledge, websites)Nudges (Proactive notifications and alerts it can show to users depending on configured conditions)Actions (API or URL/callback based actions that the agent can decide to show/execute for users and complete tasks)Performance Reporting (Analytics on queries, interaction data, actions taken)How does Brainfish work?Brainfish uses a combination of AI models and intelligent structures to form an AI agent.AI models, computer vision, pattern recognition, are combined to crawl your online product’s User Experience (UX), then leverage learned information from these observations to generate a sophisticated "living" product map.From this living product map, Brainfish agents can draw insights, generate documentation, and make recommendations to users.What is a user session?A session for Brainfish purposes is a user asking at least 1 question through an agent (in-product/web/admin). In this session the user can ask multiple follow ups in the same thread - and this is still classified as 1 session.How does this work from a data privacy perspective?Brainfish is SOC2 Type II and ISO27001:2022 certified (check out our Trust Center here)Brainfish Ambient Agents use a cookieless tracking method to capture user behavior and actions.Your AI Agents automatically obfuscate any input fields observed, or potentially sensitive data, before a snapshot or screen recording is taken.When generating knowledge, snapshots are processed, PII and irrelevant information is discarded, documents are generated, and then the snapshots are by default discarded.‍Here's more info on obfuscation and data security from our Help Center.Can I connect this to XYZ system?Yes! Brainfish natively integrates with a range of support tools like Zendesk, and can also integrate via AI Actions to any system through APIs (not available to Core users).AI Actions are super easy to configure and don't require time-consuming workflow building, because connecting Ambient Agents to your systems has been designed to be easy.Does this work with my existing content?Yes, Brainfish agents have the ability to draw from a range of Knowledge sources (such as Websites, Videos, Drives, Docs, third-party knowledgebases, API specs & more) and either import or sync this data to be used in AI Answers.Do you have a startup plan?Yes! We do offer heavily discounted incentives for startups - we deeply know the pain of creating your first customer experience, and think Brainfish is a necessity for all software products.Email our team to apply.Eligibility for the startup plan:Up to $1M USD in funding and under 2 years old.Fewer than 5 employees.Not currently a Brainfish customer.Start Delivering Smarter Support TodayGet Started for FreeBook Demo × This website uses cookies We use cookies to personalise content, ads and to analyse our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Read more Save & Close Accept all Decline all Show details Hide details Strictly necessary Performance Targeting Functionality Cookie declaration About cookies Strictly necessary Performance Targeting Functionality Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies. Cookie report Name Provider / Domain Expiration Description __cf_bm Cloudflare Inc. .hs-scripts.com 29 minutes 47 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hsforms.com 29 minutes 49 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hubspot.com 29 minutes 51 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. uc_session .dropboxusercontent.com Session This cookie is used to manage the user session on the website, ensuring that user preferences and interactions are remembered across page loads. It is essential for maintaining a consistent and effective user experience during a session. __cf_bm Cloudflare Inc. .hs-banner.com 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hsadspixel.net 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hs-analytics.net 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Performance cookies are used to see how visitors use the website, eg. analytics cookies. Those cookies cannot be used to directly identify a certain visitor. Cookie report Name Provider / Domain Expiration Description _ga Google LLC .brainfishai.com 1 year 1 month This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. __hstc HubSpot Inc. .brainfishai.com 5 months 4 weeks This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. __hssc HubSpot Inc. .brainfishai.com 29 minutes 51 seconds This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. _clck .brainfishai.com 11 months 4 weeks This cookie is used to track user interactions and engagement on the website to improve user experience and website functionality. _clsk Microsoft .brainfishai.com 1 day This cookie is associated with Microsoft Clarity analytics software. It is used to store information about the user's session and to combine multiple page views into a single user session for analytics purposes. _ga_SY0S5KL4X0 .brainfishai.com 1 year 1 month This cookie is used by Google Analytics to persist session state. __hssrc HubSpot Inc. .brainfishai.com Session This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. Targeting cookies are used to identify visitors between different websites, eg. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites. Cookie report Name Provider / Domain Expiration Description _gcl_au Google LLC .brainfishai.com 2 months 4 weeks Used by Google AdSense for experimenting with advertisement efficiency across websites using their services Functionality cookies are used to remember visitor information on the website, eg. language, timezone, enhanced content. Cookie report Name Provider / Domain Expiration Description hubspotutk HubSpot Inc. .brainfishai.com 5 months 4 weeks This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary. _cfuvid .brainfishai.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. _cfuvid .hsforms.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. _cfuvid .hubspot.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser. You can change your consent to cookie usage at any time on our Privacy Policy page. We also use cookies to collect data for the purpose of personalizing and measuring the effectiveness of our advertising. For more details, visit the Google Privacy Policy. Cookies consent ID: Cookie report created by CookieScript --- The Knowledge Layer for AIYour AI isn’t up to date on your product.Brainfish fixes that.Brainfish builds living product knowledge, delivered personally to every customer and agent. Most tools forget what you ship. Brainfish doesn't.Book DemoJoin WebinarThe ProblemKnowledge sprawl is holding your AI agents back from doing their best work.The SolutionBrainfish aligns AI with your productTurn scattered docs, calls, and systems into a continuously updated knowledge layer - intelligently personalized by account and delivered across every channel.Ingest AnythingVideos, recordings, Slack threads, docs. If it contains knowledge, Brainfish mines it.Contextually PersonalizeSegment knowledge by account, role, plan, or use case. Serve exactly what each person needs.Distribute EverywhereDeliver knowledge through AI agents anywhere — Slack, help centers, CRMs, even other AI tools.Knowledge LayerKnowledge that builds itselfStop letting product changes turn into outdated docs and wrong answers. Every call, session, and system update automatically feeds your knowledge layer - so your teams and agents always work from what's actually live.Generate articles from any sourceBuild structured content from any call, video, doc, or third-party source.Catch every product changeFlag outdated knowledge for review the moment you ship something.Internal CopilotsNo more tribal knowledgeStop letting answers live in someone's head. Connect your Slack threads, calls, and docs to deliver domain-specific guidance to every team, instantly.Unlock your Slack knowledgeConvert high-value Slack threads into official, searchable knowledge - without losing what your team already figured out.Instant expertise, any tabUse your verified knowledge to draft contextual responses in-tab, without ever hunting for info.AI AgentsConvert answers to actionDeploy complex, end-to-end AI agents that don’t just respond, they resolve. Deploy them across chat, Slack, WhatsApp, email, in-app, or API, with the ability to execute real actions from simple queries to complex Level 2 workflows.Personalized for every customerServe answers tailored to each user's account, plan, and role - no generic responses.Execute complex workflows automaticallyTrigger real API actions like updating permissions, processing refunds, and changing plans without human intervention.Brainfish worksThe new way to enable users."All the other options needed us to spend a lot of time onboarding—time we already didn’t have!"Yaniv BernsteinCOO & Co-Founder+20%Saved hours per week+275%Bottom line ROIRead Case Study"Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise."Elisha AndertonCOO at CareMaster+76%Self-service resolution+23%Growth in user baseRead Case StudyOmer KhanHead of Client Experience "The platform’s ability to 'learn' from customer interactions allows Smokeball to proactively offer assistance, delivering in-product help at pivotal moments."37%Boosted NPS (Net Promoter Score)92%Self-serve queries resolvedRead Case StudyGet Free WalkthroughYaniv BernsteinCOO & Co-Founder "All the other options needed us to spend a lot of time onboarding, time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."20%Weekly reduction in support hours275.17%Return on investmentRead Case StudyGet Free WalkthroughElisha AndertonCOO “Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise.”153.33%Increase in self-service resolution rates23%Growth in user baseRead Case StudyGet Free WalkthroughEasy IntegrationConnect Brainfish to Any Tool You UseConnect your AI agent to any tool. Deliver personalized help in every language, on every channel.See All IntegrationsSecure and StableEnterprise Grade Security Built to ScaleWe ensure security and compliance, hold SOC Type 2, and ISO27001 certifications, and are GDPR-compliant.Visit Our Trust CenterSchedule your demo today.Find out what Brainfish can do for you.Book Demo × This website uses cookies We use cookies to personalise content, ads and to analyse our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. Read more Save & Close Accept all Decline all Show details Hide details Strictly necessary Performance Targeting Functionality Cookie declaration About cookies Strictly necessary Performance Targeting Functionality Strictly necessary cookies allow core website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies. Cookie report Name Provider / Domain Expiration Description __cf_bm Cloudflare Inc. .hs-scripts.com 29 minutes 47 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hsforms.com 29 minutes 49 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hubspot.com 29 minutes 51 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. uc_session .dropboxusercontent.com Session This cookie is used to manage the user session on the website, ensuring that user preferences and interactions are remembered across page loads. It is essential for maintaining a consistent and effective user experience during a session. __cf_bm Cloudflare Inc. .hs-banner.com 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hsadspixel.net 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. __cf_bm Cloudflare Inc. .hs-analytics.net 29 minutes 48 seconds This cookie is used to distinguish between humans and bots. This is beneficial for the website, in order to make valid reports on the use of their website. Performance cookies are used to see how visitors use the website, eg. analytics cookies. Those cookies cannot be used to directly identify a certain visitor. Cookie report Name Provider / Domain Expiration Description _ga Google LLC .brainfishai.com 1 year 1 month This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. __hstc HubSpot Inc. .brainfishai.com 5 months 4 weeks This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. __hssc HubSpot Inc. .brainfishai.com 29 minutes 51 seconds This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. _clck .brainfishai.com 11 months 4 weeks This cookie is used to track user interactions and engagement on the website to improve user experience and website functionality. _clsk Microsoft .brainfishai.com 1 day This cookie is associated with Microsoft Clarity analytics software. It is used to store information about the user's session and to combine multiple page views into a single user session for analytics purposes. _ga_SY0S5KL4X0 .brainfishai.com 1 year 1 month This cookie is used by Google Analytics to persist session state. __hssrc HubSpot Inc. .brainfishai.com Session This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics. Targeting cookies are used to identify visitors between different websites, eg. content partners, banner networks. Those cookies may be used by companies to build a profile of visitor interests or show relevant ads on other websites. Cookie report Name Provider / Domain Expiration Description _gcl_au Google LLC .brainfishai.com 2 months 4 weeks Used by Google AdSense for experimenting with advertisement efficiency across websites using their services Functionality cookies are used to remember visitor information on the website, eg. language, timezone, enhanced content. Cookie report Name Provider / Domain Expiration Description hubspotutk HubSpot Inc. .brainfishai.com 5 months 4 weeks This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary. _cfuvid .brainfishai.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. _cfuvid .hsforms.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. _cfuvid .hubspot.com Session This cookie is used for purposes of tracking users across sessions to optimize user experience by maintaining session consistency and providing personalized services. Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser. You can change your consent to cookie usage at any time on our Privacy Policy page. We also use cookies to collect data for the purpose of personalizing and measuring the effectiveness of our advertising. For more details, visit the Google Privacy Policy. Cookies consent ID: Cookie report created by CookieScript --- Why Brainfish?Give everyone accurate product knowledge, wherever they need it.Most AI tools break because the underlying product knowledge is outdated, inconsistent, or missing. Brainfish fixes the root problem by creating a continuously updated knowledge system that keeps every answer accurate.The problem with AI today isunderneath the surface......because your team and AI tools don't have accurate product knowledge.No high-quality knowledge generation.No accurate contextual understanding.Doesn’t see the productlike a human would.Little seamlesstool integrations.Limited visibility into customer insights.No real-time issuedetection.No continuous learningand improvement.No ongoing accuracy without manual upkeep.Brainfish unifies your videos, docs, data, and product behavior into a single Knowledge Intelligence Layer that stays accurate as your product changes.The Brainfish SolutionA continuously updating knowledge system that powers accurate answers for customers, internal teams, and AI agents.Brainfish delivers real-time, contextual support that feels native - and makes a major impact. No more strings of text chat bubbles sending users round in circles. Just smart assistance, built into the experience.Knowledge Intelligence Layer & AI AgentsAI Chatbots + Knowledge ManagementAda/Intercom/Guru/ZendeskBuilding In-HouseCustom DevelopmentKnowledge freshness & maintenanceAI Knowledge Layer creates and updates content from PRs, Slack, demos, and more automaticallyRequires ongoing content management + trainingCustomer Effort ScoreHigh ongoing engineering + editorial maintenanceCustomer Effort ScoreTicket resolution automationBrainfish AI agents resolve 90% of tickets end-to-endOften limited to deflection; escalations remainTicket Volume vs Team CapacityTakes significant build + iteration + integration resourcesTicket Volume vs Team CapacityMulti-brand / multi-product supportUnlimited instances, full CSS, custom domains per brandTypically per-bot / per-brand setup complexityDocumentation Maintenance BurdenCustom implementation; slow to scale across brandsDocumentation Maintenance BurdenIntegrations with existing systemsHubSpot, Jira, Confluence & 20+ native connectorsIntegrations vary; often require services or workaroundsFirst Contact Resolution RateEach integration must be built + maintainedFirst Contact Resolution RateInternal team enablementBrainfish Assist + Slack and MS Teams agents: instant answers for staffTypically limited to support channels / KB; internal enablement is a separate setupTime to First ValueRequires building an internal search/copilot experience + maintaining itTime to First ValueSecurity, compliance & governanceSOC 2 Type II, ISO 27001, GDPR, data deletion supportedVaries by vendor; enterprise features may cost extraCost Per ContactFull responsibility for security, audits, and complianceCost Per ContactTraditional Support ChatbotsAda / Intercom / ZendeskTraditional Support ChatbotsAda/Intercom/ZendeskBuilding In-HouseCustom DevelopmentCustomer Effort ScoreCustomer Effort ScoreReduces effort through contextual helpCreates friction with search barriersDepends on implementation qualityCustomer Effort ScoreTicket Volume vs Team CapacityPrevents issues before tickets formTicket Volume vs Team CapacityReactive deflection onlyDepends on implementation qualityTicket Volume vs Team CapacityDocumentation Maintenance BurdenZero manual updates requiredDocumentation Maintenance BurdenConstant content management overheadHigh ongoing engineering maintenanceDocumentation Maintenance BurdenFirst Contact Resolution RateContextual understanding improves FCRFirst Contact Resolution RateLimited by keyword matching capabilitiesPossible but complex to achieveFirst Contact Resolution RateTime to First ValueTime to First ValueMinutes to deploy and start learningWeeks of setup and training required6-12 months development timelineTime to First ValueCost Per ContactCost Per ContactScales without adding headcountRequires ongoing content team resourcesHigh upfront and maintenance costsCost Per ContactBuilding In-HouseCustom DevelopmentTraditional Support ChatbotsAda/Intercom/ZendeskBuilding In-HouseCustom DevelopmentCustomer Effort ScoreCustomer Effort ScoreReduces effort through contextual helpCreates friction with search barriersCustomer Effort ScoreDepends on implementation qualityTicket Volume vs Team CapacityPrevents issues before tickets formTicket Volume vs Team CapacityReactive deflection onlyTicket Volume vs Team CapacityRequires dedicated engineering resourcesDocumentation Maintenance BurdenZero manual updates requiredDocumentation Maintenance BurdenConstant content management overheadDocumentation Maintenance BurdenHigh ongoing engineering maintenanceFirst Contact Resolution RateContextual understanding improves FCRFirst Contact Resolution RateLimited by keyword matching capabilitiesFirst Contact Resolution RatePossible but complex to achieveTime to First ValueTime to First ValueMinutes to deploy and start learningWeeks of setup and training requiredTime to First Value6-12 months development timelineCost Per ContactCost Per ContactScales without adding headcountRequires ongoing content team resourcesCost Per ContactHigh upfront and maintenance costsSuccess StoriesReal results. Faster growth. Trusted by scaling teams.Modern SaaS companies trust Brainfish to eliminate wasted effort and deliver support that scales.From onboarding to everyday product use, Brainfish reduces repetitive work, empowers users to self-serve, and drives measurable improvements to the bottom line.“Brainfish freed our Customer Care team from handling routine queries so they could focus on solving the complex challenges our community faces that truly required human expertise.”Elisha Anderton,COO153.33%Increase in self-service resolution rates23%Growth in user baseRead Case Study"All the other options needed us to spend a lot of time onboarding, time we already didn’t have! Brainfish let us leverage our existing knowledge base to increase CX efficiency with near-zero upfront effort."Yaniv Bernstein,COO & Co-Founder20%Weekly reduction in support hours275.17%Return on investmentRead Case Study"The platform’s ability to 'learn' from customer interactions allows Smokeball to proactively offer assistance, delivering in-product help at pivotal moments."Omer Khan,Head of Client Experience37%Boosted NPS (Net Promoter Score)92%Self-serve queries resolvedRead Case StudySmarter SupportEvery Product Moment Gets Easier With BrainfishWhether it’s empowering users with instant answers, resolving issues before they escalate, or equipping your team with AI agents, Brainfish makes every interaction smoother - and every team more effective.Effortless AI Self-ServiceProactive Issue PreventionSelf-Maintaining DocumentationActionable Customer InsightsCopilot Tools for Human AgentsOur Team at BrainfishBehind every powerful product is an even stronger team.Interested? 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