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Skip to main content Published April 19, 2023 in Company NewsSherif Mansour Published April 19, 2023 in Company News Introducing Atlassian Intelligence Say hello to your new AI-powered virtual teammate Throughout history, teams have been at the heart of humanity’s greatest achievements. Atlassian is committed to unleashing the potential of every team, helping them accomplish what’s impossible alone. Our collaboration tools and practices help over 250,000 customers tackle tasks big and small, from space missions to climate change, from bugs in code to equipment requests. Today, Artificial intelligence (AI) is driving a seismic transformation that’s changing the way we work. AI has the potential to take teamwork to the next level, dramatically accelerating what teams can achieve. We have already been using machine learning to enhance core experiences in our products for years, from personalized search to recommending people and teams to bring into collaboration. With AI technology advancing rapidly, we’re excited to share how we’re bringing its power and magic to the full family of Atlassian Cloud products. We are committed to working with and helping our customers and partners navigate this fast-changing technology landscape responsibly and in line with the values that we all share. (You can read more about our responsible technology principles here.) Meet Atlassian Intelligence Atlassian Intelligence provides your team with a new virtual teammate that deeply understands how they collaborate to accelerate work. Leveraging AI through internal models and our collaboration with OpenAI, Atlassian Intelligence is built into the Atlassian platform, the common technology foundation across all of our cloud products. With more than 20 years of data reflecting how millions of software, IT, and business teams plan, track, and deliver work, Atlassian Intelligence has a unique understanding of teamwork. This knowledge underpins the teamwork graph, which is modeled on the two most common types of teamwork: Service-based work: teams accepting incoming requests for help and using custom workflows and data to drive resolutions for employees and customers. Project-based work: teams managing projects from concept to delivery with roadmaps, plans, tasks, goals, and documentation. Using large language models, Atlassian Intelligence deduces how teams at a given company work together and constructs a custom teamwork graph showing the types of work being done and the relationship between them. With the open approach of the Atlassian platform, the teamwork graph is also enriched with additional context and data from the third-party apps teams use. Let’s take a look at how Atlassian Intelligence can unleash more of your team’s potential. Accelerate any type of work Atlassian Intelligence uses generative AI technology from OpenAI to create, summarise and extract information from content, enabling your team to accelerate their work. With Atlassian Intelligence, you can: Quickly summarize decisions and action items from meeting minutes. A marketer asks Atlassian Intelligence to draft tweets to prepare for a product announcement Define test plans for product updates in Jira A product owner asks Atlassian Intelligence to outline the operating systems for testing an update Get instant help and get up to speed fast Speed is the lifeblood of modern service management. Employees and customers alike expect immediate responses and fast resolutions. Atlassian Intelligence powers an always-on, virtual teammate in Jira Service Management that delivers instant help when teams need it most. New to Jira Service Management, the virtual agent automates support interactions, right from within Slack and Microsoft Teams. Employees can get help without ever having to leave their favorite collaboration tools. And it deflects repetitive requests on behalf of support teams, allowing them to focus on more important work. Setting up the virtual agent is fast, with no coding, data science, or costly consultants required. Powered by Atlassian Intelligence, the virtual agent is able to: Resolve help requests instantly based on its understanding of knowledge base articles. If needed, it can also ask follow-up questions to take any necessary actions. A Jira Service Management virtual agent (named Charlie) helping a teammate get access to software Summarize activity on help requests to get assigned agents up to speed. Atlassian Intelligence summarizes activity on a request in Jira Service Management for a human agent Help craft thoughtful responses to put customers at ease during stressful situations. A human agent asks Atlassian Intelligence to adjust the tone of their response to suit the situation In addition, Atlassian Intelligence helps operations and support teams get up to speed faster by: Surfacing previously resolved or related issues to empower faster incident resolution Recommending relevant knowledge base articles and related pages to resolve requests and incidents faster Learn on the fly As your organization grows, so does the institutional knowledge and terms used to describe projects, acronyms, and internal systems. Building a shared understanding of what all these things mean and who knows about them is incredibly hard. Atlassian Intelligence provides shared context with an on-demand dictionary specific to your company, your teams, and their work. You can highlight a term and ask Atlassian Intelligence to explain it with the definition, source of information, internal subject matter experts, and how it connects to related work based on the teamwork graph. Atlassian Intelligence explains an institutional term to a teammate reading a Confluence page Answer anything Atlassian Intelligence can understand natural language questions, helping you: Answer questions about the company’s institutional knowledge and policies in Confluence, such as “How much can I spend on my home office setup?” and “How do I setup my development environment?” Atlassian Intelligence gives an instant answer to a question, based on content in a plan in Confluence Unlock the power of Jira Query Language (JQL) to find issues across all Jira products. Atlassian Intelligence quickly translates a natural language query to Jira Query Language (JQL) Generate insights using data from multiple sources in Atlassian Analytics, a hub to analyze and visualize data across Atlassian products and connected third-party tools, without needing to know how to write SQL. Atlassian Intelligence quickly translates a natural language query to SQL prompt Atlassian Intelligence understands all the languages supported by Atlassian Cloud products. Join us on the journey! With Atlassian Intelligence, we’re excited to help companies and teams unleash their full potential. Whether it’s automating repetitive tasks or generating new ideas, we believe that AI can empower teams to achieve what’s impossible to achieve alone. Atlassian Intelligence is available in early access. Join the waitlist for Atlassian Intelligence today! Sign me up! Subscribe to Work LifeGet stories like this in your inboxSubscribe Introducing Atlassian Intelligence Subscribe Facebook Twitter Linkedin Pocket Email Email* This site uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. To change your preferences, click Manage preferences. Otherwise, clicking Accept all cookies indicates you agree to our use of cookies on your device. 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If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.Cookie List Clear checkbox label labelApply CancelConsent Leg.Interest checkbox label label checkbox label label checkbox label labelReject all Confirm my choices --- Skip to main content How to shift your mindset from “AI as a tool” to “AI as a partner” The real advantage of using AI comes from teaming up, not just speeding up. By Shaina Rozen In Teamwork Company News Rovo at Work: AI agents in action Teamwork 5 micro-challenges to make your team stronger this week Teamwork How a simple team ritual drove a 34% jump in AI alignment Teamwork Why 2026 will be the year AI grows up Stop guessing at AI ROI: A four‑stage framework for real results Classic ROI math is linear—but AI value compounds. Here's how to measure enterprise AI ROI over time. By Dr. Molly Sands In Strategy Work needs a “why”: 7 team practices for sharing purpose All work has a purpose. 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If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.Cookie List Clear checkbox label labelApply CancelConsent Leg.Interest checkbox label label checkbox label label checkbox label labelReject all Confirm my choices --- Skip to main content Latest Articles Bitbucket Introducing Flaky Test Detection in Bitbucket Tests Ship faster with signal, not noise Flaky tests erode trust in your pipeline, waste CI minutes, and slow down deployments.... Bitbucket Authenticate Bitbucket Packages with native Pipelines authentication When we launched Bitbucket Packages, a native container registry, our goal was to let developers manage code, CI/CD, and container images in... Loom Meet the AI workflows that keep your projects – and Jira board – moving Introducing Loom’s deeper integrations with Jira: enhanced bug reporting mode with technical context and AI-suggested Jira work item updates. 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If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.Cookie List Clear checkbox label labelApply CancelConsent Leg.Interest checkbox label label checkbox label label checkbox label labelReject all Confirm my choices --- Close View this page in your language? All languages Choose your language 中文 Deutsch English Español Français Italiano 한국어 Nederlands 日本語 Português Pусский Polski trusted by 10,000+ teams Accelerate success with our Team Playbook Atlassian’s research-backed Plays make it easy to come together to solve meaningful challenges. Explore Plays Proven Plays from the leader in effective teamwork Improved performance Running Plays regularly can improve team performance by 15-20% (Lievens & Sackett, 2017). See Play recommendation quiz Increased effectiveness Teams with clear goals are 4.5x more likely to collaborate effectively and get work done faster (Teamwork Lab). See goal alignment Plays Faster progress When teams plan and track work in consistent ways, they can devote 13% more time to the work that matters (Teamwork Lab). See plan & track work Plays Featured Plays Align work to goals Align work to goals Plan & track work Unleash knowledge Align work to goals Plan & track work Unleash knowledge Goal-setting OKRs Define what objectives to achieve and track progress with measurable key results. See details Decision-making DACI Decision Making Framework Assign clear roles to ensure effective collaboration and accountability during the decision-making process. See details Decision-making Tradeoffs Define and prioritize your project variables. See details PROJECT PLANNING Project poster Focus your thinking, share ideas and updates, and define success. See details Collaboration Roles and Responsibilities Clarify individual responsibilities and find gaps that need to be filled. See details Project planning Network of Teams Map out and optimize cross-team relationships at the beginning of a project. See details Productivity Working Agreements Create shared norms that help your team work well together to achieve common goals. See details PROJECT PLANNING Project Kick-Off Build consensus on objectives, timing, scope, and decision-making.  See details Meetings Weekly Team Updates Share how things are going—without scheduling another meeting. See details Meetings Page-Led Meetings Better meetings start with a page that outlines the purpose, expected outcomes, and key discussion points. See details Communication User Manual Help your teammates understand how best to work with you. See details Debrief Retrospective Provide a safe space to discuss what worked and what didn’t. See details How to use the Team Playbook Find a Play Choose your preferred category to access a collection of Plays. Or try our free Play recommendation quiz to get started. Try the Play Follow our instructions and use the resources to work better together. Run the Play Keep putting the Play into action to adopt a new way of working. Join our newsletter to stay updated on new Plays. Stay up to date Get the latest Plays and work life advice when you sign up for our newsletter. Email address Thanks! Used by teams across the globe 1/3 “The Health Monitor Play gave us a useful, structured way for our team in the Phillippines to share feedback with our team in the UK.” AAron Batterby Director, Delivery Devops and QA at Hubspot Read the article 2/3 “I had people come to me and say, 'Tell me how you did this on your team!' And I’m like, 'No problem. Here’s a link to the Team Playbook.” Heather Physioc Group Director of Discoverability, VML Read the article 3/3 “The Retrospective Play has been invaluable for our team to reflect on completed projects and continuously improve our processes.” Jared Chung Founder and Executive Director of CareerVillage.org Read the article ← → We’ve tested it and know it works The Team Playbook story At Atlassian, we believe that great things are impossible alone. But we know that making progress together can be hard. Our goal is to make it easier. We collected the most effective, evidence-based actions that leaders, teams, and individuals can take to maximize impact and accelerate progress. Try our Play recommendation quiz to get started. Frequently asked questions What are Plays?    Plays are tactical, research-backed exercises designed to make it easier to solve meaningful challenges. Plays help you action the System of Work Practices, which are behaviors Atlassian’s research shows are common among successful technology-driven organizations. . Each Play includes detailed instructions that help develop new capabilities and end with actionable items to accelerate progress. How are Plays different from Practices?    Practices are the behaviors that our research shows are common among successful organizations. Plays are tactical, evidence-based exercises designed to help you action our Practices. What is The Atlassian System of Work?    The Atlassian System of Work is our philosophy of how technology-driven organizations should work and how to connect technology and business teams to achieve impact that would be impossible alone. Does every Play include a template?    No. Some Plays include helpful templates that help with documenting, tracking, and running the Plays. Templates are supplemental and are not required to run a Play. Are Plays free to use?    Yes, Play instructions and content are free. Use them as much as you want and feel free to share these resources with others. Are Plays only for teams?    No. Leaders, teams, and individuals can run Plays to maximize their impact and accelerate progress. Are Plays only for Atlassian customers?    No. The Team Playbook is a free and open resource that any person or team can benefit from. Where can I learn more about the research behind the Plays?    Many of the Plays include research from Atlassian’s Teamwork Lab, our in-house group of PhD behavioral scientists and teamwork experts. The Teamwork Lab studies teams across industries and runs experiments with thousands of Atlassians to discover the most effective, evidence-based ways of working for all modern distributed teams. I’m new to Plays. Where should I start? What order should I run Plays in?    There is no one-size-fits-all approach to which Plays you should run first, however, our Play recommendation quiz is a great tool to help you get started. Alternatively, you can identify which System of Work Pillar to focus on by using the navigation bar on the Play gallery page to find relevant plays. I'm not comfortable facilitating a Play. What should I do?    We believe leadership takes many forms and that Plays can be run by anyone. All Plays come with a detailed list of prep work, step-by-step instructions, and helpful tips based on the experience of Play facilitators at Atlassian. Some team Plays benefit from having someone outside of your team facilitate them so everyone can participate. If this is the case, ask a colleague outside of your team to run the Play. If you have specific questions about facilitating, check out our facilitation tips here or email us at teamplaybook@atlassian.com and we’ll see how we can help! I have a question or feedback about a Play. What do I do?    We'd love to hear what's working for you, and what's not. Email us your questions or comments at teamplaybook@atlassian.com. More free teamwork resources Work Life by Atlassian Atlassian’s flagship publication dedicated to unleashing the potential of every team through real-life advice, inspiring stories, and thoughtful perspectives from leaders around the world. See Work Life The State of Teams Report The Teamwork Lab is dedicated to designing a new future of teamwork. Led by behavioral scientists, we study the challenges of modern work and develop evidence-backed practices so teams can work together in a powerful new way. Read the 2025 report Atlassian Community Advance your career and find your people with the Atlassian Community. Find expert support from your peers, crowdsource best practices, and network with other Atlassian customers. Join the Atlassian Community This site uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. To change your preferences, click Manage preferences. Otherwise, clicking Accept all cookies indicates you agree to our use of cookies on your device. Clicking Reject all cookies means you do not agree to our use of non-strictly necessary cookies on your device.Atlassian Cookies and Tracking NoticeManage preferences Reject all cookies Accept all cookiesManage PreferencesWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. More informationAccept allStrictly Necessary CookiesAlways ActiveThese cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.Targeting Cookies Targeting Cookies InactiveThese cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.Functional Cookies Functional Cookies ActiveThese cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.Performance Cookies Performance Cookies ActiveThese cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.Cookie List Clear checkbox label labelApply CancelConsent Leg.Interest checkbox label label checkbox label label checkbox label labelReject all Confirm my choices