Glassix

ENENLog InSign UpAI-Native Autonomous Contact CenterBetter-Than-HumanGlassix is an AI-native autonomous contact center where AI doesn’t merely assist agents - it overcomes the limitations of human-led service, resolving customer inquiries end-to-end across every channel with consistency, intelligence, and scale humans simply can’t match.Watch a Product Tour Now!Trusted By Over 1000 Great BusinessesFrom retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.Partnering With Enterprises to Scale AIWe help leading organizations scale customer experience, boost efficiency, and reduce costs, with AI supporting every workflow.Since implementing Glassix as our CX platform, the volume of eCommerce activity increased dramatically enabling us to deliver business continuity. Not only was customer service not compromised, efficiency actually improved!The implementation of Glassix capabilities such as live chat including chatbots has contributed significantly to the customer experience. Our customers can perform a wide range of activities using the chatbot without human intervention. This allows us to service hundreds of thousands of customers with unprecedented efficiency.The Glassix platform effectively delivers a 35% First Contact Resolution rate (FCR) without relying on human intervention. By routing conversations to chatbots by default 24/7, anyone can access the information you need at any time. Naturally, we have dozens of qualified agents standing by during business hours to respond to customers messages - with messaging emerging as a preferred communication.Slide 2 of 3.Turn every customer interactioninto a growth opportunityCustomers don’t wait, retry, or forgive slow support. Glassix AI agents resolve issues instantly, handle peak volumes without degradation, and deliver consistent outcomes across every channel - reducing churn, increasing successful resolutions, and capturing conversion moments that human teams miss. All without adding headcount.See how it worksBetter-Than-Human. By Design.Better-Than-Human for the End CustomerHumansGlassixLanguagesLimited by individual language skillsInstantly support customers in multiple languages, fluentlyIntent UnderstandingRely on scripts and interpretationTruly understand customer intent across complex, multi-step conversationsEmpathyVaries by agent, mood, and workloadDeliver consistent, context-aware empathy every timePatienceFatigue under pressure or volumeMaintain unlimited patience, even during peak demandFirst Response TimeSeconds to minutesMilliseconds, alwaysConsistencyVaries between agents and shiftsThe same high-quality experience in every interactionEnd-to-End ResolutionOften requires handoffs or escalationsResolve inquiries from first message to final resolutionKnowledge AccuracyCan be outdated or incompleteAlways operate on the latest policies, data, and business rulesAvailabilityBusiness hours and staffing dependent24/7, always onBetter-Than-Human for the OrganizationHumansGlassixAvailabilityTake breaks, vacations, and sick daysOperate continuously without downtimeStaffing & SchedulingRequire shift planning and workforce managementScale instantly with no scheduling requiredTraining & RetrainingOngoing, time-consuming, and costlyUpdate once, apply everywhere instantlyTurnoverLeave, churn, and require replacementNever leavePerformance VariabilityPerformance varies by individualDeliver predictable, repeatable outcomesScalabilityLinear growth tied to headcountNon-linear scale without added complexityOffice SpaceRequire physical spaceRequire noneSoftware LicensesPer-seat licensing costsCentralized, platform-level efficiencyOperational CostIncreases with volumeImproves as volume growsWith Glassix, It Actually WorksLet AI Agents Run the ShowDeploy AI agents across every customer-facing and internal workflow to resolve issues autonomously, orchestrate all digital channels and Voice, and deliver customer experiences that are faster, more consistent, and better than human.Scale Without Headcount or ComplexityScale customer engagement across complex enterprise environments while increasing efficiency, cutting service costs, and modernizing CX with production-ready AI that actually works in the real world.Integrate With AnythingIntegrating with enterprise-grade software and platforms trusted worldwide. Your browser does not support the video tag. Compliance-First. Enterprise-Approved.Glassix is fully designed to meet the security, privacy, and regulatory requirements of global enterprises across data, access, and AI-driven interactions.Learn MoreSecure Operations, End to EndProtect customer interactions with strong controls across identity, access, and data handling.Governed AI OperationsDefine, monitor, and control the behavior of AI agents in production.Enterprise Control at ScaleMaintain ownership, visibility, and control across all environments.Discover how AI agents scale customer experience, boost efficiency, and reduce costs across your organization.Watch a product tour and see how Glassix works in real life.Watch a Demo Now! Hi there 👋, How can we help you?ENPTESFR --- ENENLog InSign UpPlans & PricingGlassix suite plansYour ultimate solution for automated customer communication, messaging, Chatbots, and AI – All your business  conversations in one place.Subscription termsSave up to 20% with annual!MonthlyAnnualExperience the true power of AI-driven unified messaging across all digital channels. Take Glassix for a spin today!Tab 1Tab 2StarterNumber of users1Whether you’re running a small business, bootstrapping the next micro-SaaS unicorn from your garage, or already building your lean mean e-commerce empire, Glassix has a business messaging plan just for you.$49$49 per user/monthStart your 30-day free trial!Customer communication platformEmail, chat, social messaging, and moreOnline help center & documentationStandard bots & automationStandard reporting & real-time dashboardUser mobile appOnline digital support (Sun – Fri)Most popularMost popularGrowthNumber of users2Need to get your business messaging stack up and running without compromising on enterprise performance? No problem! Glassix Growth plan is set up to start small and scale over time.$130$65 per user/monthStart your 30-day free trial!Everything in Starter AND:Advanced chatbotsAdvanced reporting & real-time dashboardDigital surveys (limited)Enhanced security featuresAI Capabilities (Add on)Rest API access (limited)Most popularEnterpriseGot a bigger team?Get Glassix for enterprise!Looking for an enterprise solution? We've got you covered. We serve hundreds of enterprises from Automotive to Retail. Glassix is completely vertical agnostic and can address any business needs.Let’s talk!Connect with an enterprise partnerEverything in Growth AND:Premium support accessComplete Conversational AI suiteEnterprise-grade security featuresEnhanced AI Capabilities (Add on)Advanced & Automated reporting & analytics dashboard + BIRest API access (unlimited)StarterNumber of users1Whether you’re running a small business, bootstrapping the next micro-SaaS unicorn from your garage, or already building your lean mean e-commerce empire, Glassix has a business messaging plan just for you.$499.80$41.65 per user/monthStart your 30-day free trial!Customer communication platformEmail, chat, social messaging, and moreOnline help center & documentationStandard bots & automationStandard reporting & real-time dashboardUser mobile appOnline digital support (Sun – Fri)Most popularGrowthNumber of users2Need to get your business messaging stack up and running without compromising on enterprise performance? No problem! Glassix Growth plan is set up to start small and scale over time.$1248$52 per user/monthStart your 30-day free trial!Everything in Starter AND:Advanced chatbotsAdvanced reporting & real-time dashboardDigital surveys (limited)Enhanced security featuresAI Capabilities (Add on)Rest API access (limited)EnterpriseGot a bigger team?Get Glassix for enterprise!Looking for an enterprise solution? We've got you covered. We serve hundreds of enterprises from Automotive to Retail. Glassix is completely vertical agnostic and can address any business needs.Let’s talk!Connect with an enterprise partnerEverything in Growth AND:Premium support accessComplete Conversational AI suiteEnterprise-grade security featuresEnhanced AI Capabilities (Add on)Advanced & Automated reporting & analytics dashboard + BIRest API access (unlimited)Compare plansThe go-to choice for those setting the paceGot a bigger team? Looking for an enterprise
solution? connect with one of our partners!Glassix unified business messaging platform is built from the ground up for a digital-native customer experience. We work with enterprise partners worldwide to deliver best in class messaging solutions as a Total Experience spanning employees, customers, and partners.Let’s Talk!Compare plansSee all features!StarterSeats and Business UnitesNumber of users1 to 5Number of Companies / Brands1Number of Departments1Conversations (Tickets)Languages1Tags25Dynamic fields3Canned replies10SurveysChannelsTotal Channels4Text messagesInbound conversationsWhatsApp$ Email1 InboxWeb chatMax. 1FB messengerMax. 1Facebook feedMax. 1InstagramMax. 1Instagram directMax. 1ViberMax. 1Apple messegesMax. 1Google businessMax. 1Bots & AutomationFlow builderFlows quantityUnlimitedIn-conversation bot2FAAI - Q&AAI - intents & entitiesLocationWeb-APIAttachmentsFunctionsDynamic parametersContact Center ManagementConversationsFair usage modelUnlimitedBot conversations50kSecurityLogin 2FAFile extensions limitationsSSOIP whitelistPassword policySupport accessonBussiness RulesSLA managementQueue orderMessages managementAutomation rulesBlacklistData AnalysisBIDashboard1 FixedReportsLast 14 daysReports schedulingDeveloper & Integration ToolsAPIEventsEmbeded app widgetWeb chat widgetsUser widgetFunctionsSupportDigitalEmailPhoneSupport HoursSunday - FridaySLA24 HoursGlobal availabilityRegionWorldwideGrowthSeats and Business UnitesNumber of users2 to 9Number of Companies / Brands1Number of Departments1Conversations (Tickets)Languages2Tags100Dynamic fields5Canned replies50SurveysUnlimitedChannelsTotal Channels8Text messagesIn/Outbound conversationsWhatsApp$ Email3 InboxWeb chatMax. 3FB messengerMax. 3Facebook feedMax. 3InstagramMax. 3Instagram directMax. 3ViberMax. 3Apple messegesMax. 3Google businessMax. 3Bots & AutomationFlow builderFlows quantityUnlimitedIn-conversation bot2FAAI - Q&AAI - intents & entitiesLocationWeb-APIAttachmentsFunctionsDynamic parametersContact Center ManagementConversationsFair usage modelUnlimitedBot conversations100kSecurityLogin 2FAFile extensions limitationsSSOIP whitelistPassword policySupport accessonBussiness RulesSLA managementQueue orderMessages managementAutomation rulesBlacklistData AnalysisBIDashboardCustomizableReportsup to 3 months rangeReports schedulingDeveloper & Integration ToolsAPILimitedEventsLimitedEmbeded app widgetWeb chat widgetsUser widgetFunctionsSupportDigitalEmail / ChatPhoneSupport HoursSunday - FridaySLA12 HoursGlobal availabilityRegionWorldwide(except Israel)EnterpriseSeats and Business UnitesNumber of usersUnlimitedNumber of Companies / Brands25Number of Departments50Conversations (Tickets)LanguagesUnlimitedTagsDynamic fields10Canned repliesUnlimitedSurveysUnlimitedChannelsTotal ChannelsUnlimitedText messagesIn/Outbound conversationsWhatsApp$ Email10 InboxWeb chatMax. 10FB messengerFacebook feedInstagramInstagram directViberApple messegesGoogle businessBots & AutomationFlow builderFlows quantityUnlimitedIn-conversation bot2FAAI - Q&AAI - intents & entitiesLocationWeb-APIAttachmentsFunctionsDynamic parametersContact Center ManagementConversationsFair usage modelUnlimitedBot conversations500kSecurityLogin 2FAFile extensions limitationsSSOIP whitelistPassword policySupport accesson/offBussiness RulesSLA managementQueue orderMessages managementAutomation rulesBlacklistData AnalysisBIUnlimitedDashboardCustomizableReportsup to 6 months rangeReports schedulingDeveloper & Integration ToolsAPIEventsEmbeded app widgetWeb chat widgetsUser widgetFunctionsSupportDigitalVarious PlansPhoneVarious PlansSupport HoursVarious PlansSLAVarious PlansGlobal availabilityRegionWorldwide1StarterGrowthEnterpriseSeats and Business UnitesNumber of users1 to 52 to 9UnlimitedNumber of Companies / Brands1125Number of Departments1150TicketsLanguages12UnlimitedTags25100Dynamic fields3510Canned replies1050UnlimitedSurveysUnlimitedUnlimitedChannelsTotal Channels48UnlimitedText messagesInbound conversationsIn/Outbound conversationsIn/Outbound conversationsWhatsApp$ $ $ Email1 Inbox3 Inbox10 InboxWeb chatMax. 1Max. 3Max. 10FB messengerMax. 1Max. 3Facebook feedMax. 1Max. 3InstagramMax. 1Max. 3Instagram directMax. 1Max. 3ViberMax. 1Max. 3Apple messegesMax. 1Max. 3Google businessMax. 1Max. 3Bots & AutomationFlow builderFlows quantityUnlimitedUnlimitedUnlimitedIn-conversation bot2FAAI - Q&AAI - intents & entitiesLocationWeb-APIAttachmentsFunctionsDynamic parametersContact Center ManagementConversations Fair usage model UnlimitedUnlimitedUnlimitedBot conversations50k100k500kSecurityLogin 2FAFile extensions limitationsSSOIP whitelistPassword policySupport accessononon/offBussiness RulesSLA managementQueue orderMessages managementAutomation rulesBlacklistData AnalysisBIUnlimitedDashboard1 FixedCustomizableCustomizableReportsLast 14 daysup to 3 months rangeup to 6 months rangeReports schedulingDeveloper & Integration ToolsAPILimitedEventsLimitedEmbeded app widgetWeb chat widgetsUser widgetFunctionsSupportDigitalEmailEmail / ChatVarious PlansPhoneVarious PlansSupport HoursSunday - FridaySunday - FridayVarious PlansSLA24 Hours12 HoursVarious PlansGlobal availabilityRegionWorldwideWorldwide (except Israel)WorldwideWith Glassix growth is celebrated, not penalized!Unlike other vendors we don’t punish you for growth. Scaling up shouldn't come with a price tag! With Glassix, you have the freedom to grow your messaging volume without worrying about increased costs.Frequently asked questionWhat is your pricing model?We offer a flexible and transparent pricing model that caters to businesses of all sizes. Our pricing is based on the number of users and the features you require.Do you offer a free trial?Absolutely! We provide a 30-day free trial so you can experience the full range of our services before making a commitment.Can I change my plan later?Of course! You have the freedom to upgrade or downgrade your plan at any time to better suit your evolving needs.Is there a discount for annual plans?Yes, we reward customers who opt for an annual subscription with a discount. This option helps you save money while enjoying our services.How does billing work?Billing is hassle-free. You can choose monthly or annual billing, and we accept major credit cards and online payments for your convenience.What happens if I exceed my user limit?If you exceed your user limit, don't worry! We'll give you a grace period to adjust your plan. If the increase is more permanent, we'll work with you to find the best solution.Can I cancel my subscription anytime?Absolutely. While we’d hate to see you go, you can cancel your subscription anytime with no additional fees within 30 days.What happens to my data if I cancel my subscription?We understand how crucial your data is. If you decide to cancel, you'll have a specified period to export your data and ensure a smooth transition.Is customer support included in all plans?Absolutely! We believe in providing excellent customer support to all our users, regardless of their subscription plan.Do you offer onboarding assistance for new customers?Absolutely! We provide collateral-based onboarding assistance and resources to ensure you get the most out of our services from day one.What if I have more questions not covered here?If you have any additional questions or need further clarification, don't hesitate to contact our friendly support team. We're here to help!Ready to master conversational excellence? You’re only a few clicks away!Start your 30-day free trialNo credit card required! Hi there 👋, How can we help you? ENPTESFR --- ENENLog InSign UpWhat is Glassix?Glassix is an AI-first contact center platform built to scale real customer conversations. We help global businesses unify channels, automate resolution, and deliver faster, more consistent customer
experiences powered by intelligence.What We Enable?Glassix enables enterprises to build, manage, and scale AI agents across the organization, orchestrating every channel and seamlessly involving humans when needed to scale CX, boost efficiency, and
reduce operational costs.Our VisionCustomer service was built for a world that no longer exists. Traditional contact centers depend on human availability, fragmented systems, and reactive processes - creating experiences that are inconsistent, costly, and impossible to scale. Glassix exists to change that.We believe the future of customer experience is autonomous by design: where AI doesn’t just assist humans, but takes ownership of conversations, resolves issues end-to-end, and continuously improves itself using real operational data.Our vision is to help enterprises move beyond human-limited service toward better-than-human customer experiences. Experiences that are faster, more consistent, more empathetic, and always available. This is the shift from managing agents to operating intelligent systems. From human-dependent service to autonomous CX at scale.Trusted By Over 1000 Great BusinessesFrom retail to automotive and hospitality, leading brands trust Glassix’s AI-native platform to power smarter customer experiences.Our TeamLeadership. AI Experts. Deep Contact Center DNA.Glassix is built by leaders who have lived the contact center world. Our team blends deep AI expertise with real operational experience,  ensuring our technology works in production, scales across the enterprise, and delivers measurable impact.Guy ShalomCo-Founder, CEOVerifone, VP Product & R&DYoad RashtyCo-Founder, CTOComputer Geek, AI ExpertYaniv ReznikVP ProductGoTo, nanoRep, amdocs, engage.comYaniv AlusVP FinanceExLibris, amdocsOur Advisory BoardIndustry Top Experts and LeadersEli CampoAdvisory BoardLiveperson, nanoRepYael ShahamAdvisory BoardGlassbox, amdocs, KalturaRoni AtounBoard MemberInvestor, Verifone, IL ChairmanDiscover how AI agents scale customer experience, boost efficiency, and reduce costs across your organization.Watch a product tour and see how Glassix works in real life.Watch a Demo Now! Hi there 👋, How can we help you? ENPTESFR --- ENENLog InSign UpTrusted by some of the world’s leading brandsWe work with partners worldwide to deliver best in class messaging solutions as a ‘Total Experience’ spanning employees, customers, and partnersWhy partner with Glassix?Discover our partner program benefitsEmpower your clients with the latest technologyGain access to leading-edge tools and innovations, enabling you to offer your clients AI-powered solutions for enhanced customer interactions and satisfaction. Our Omnichannel, AI-powered platform is recognized and used by some of the world’s greatest brands.Modernize your offering with the latest technologyElevate your services like never before by incorporating a top-tier digital transformation solution that aligns your offerings with industry trends and client demands will make sure you’re in it for the long haul meeting the ever-changing clients expectations.Discover new revenue-driven opportunitiesJoining the Glassix partners program opens doors to new markets and clientele, boosting sales and driving revenue growth for Contact Center, Customer Experience, and Digital Transformation solution providers. Glassix is not just a company; it's a mission.Who should apply?Are you a contact center solution provider?Or...A digital experience or a digital transformation solution provider?We want to hear from you!Let's Talk!Be a part of our mission to help companies drive customer delight through personalized and automated interactions.As a Glassix partner you will be able toElevate your business with Glassix's powerful customer communication tools and expert support.Expand your reach and tap into new audiences through strategic alliance marketing opportunities with Glassix.Craft custom offerings tailored to meet the unique needs of your target market.Outpace your competition with Glassix's leading-edge tech solutions and gain the advantage you need to thrive.Lead the way in customer experience excellence with Glassix's industry-leading technology.Embrace innovation and a bright future by joining forces with Glassix in this ever- changing digital world.Integrations for Enhanced ValueTicketing systemSeamlessly integrate your CRM software with Glassix's Contact Center Solutions to enhance customer data management, streamline interactions, and drive personalized engagements.CRMElevate your services like never before by incorporating a top-tier digital transformation solution that aligns your offerings with industry trends and client demands will make sure you’re in it for the long haul meeting the ever-changing clients expectations.Messaging platformAmplify your marketing efforts by integrating with Glassix. Combine our powerful Digital Experience Solutions with your marketing tools to create targeted campaigns and deliver consistent brand messaging across channels.How to become a partner?Joining is a straightforward processStep 1Submit Your Interest: Provide us with some basic information about your company and partnership goals by filling out our online form. We'll review your application promptly.Step 2Discovery Call: Our team will schedule a discovery call with you to understand your business, partnership expectations, and explore collaboration opportunities.Step 3Onboarding and Training: Once approved, we will guide you through the onboarding process and provide training to ensure a smooth integration with our solutions.Become a game-changer today!Joining the Glassix Partners Program positions you at the forefront of the customer experience revolution. Collaborate with us to create a lasting impact on businesses worldwide, as we redefine customer interactions through innovation and expertise.Become a part of our exclusive partners' network. Contact us today to discuss how we can build a prosperous future together.Become a partner Hi there 👋, How can we help you? ENPTESFR