Freeday.ai

Processing 5M+ conversations for TUI, Bitvavo, ProRail, and 20+ enterprise teamsRealityWhy traditional automation failsOperations leaders face 20-30% annual cost increases while output stays flat. Worse, 48% of automation initiatives fail to deliver ROI (Gartner, 2024). Chatbots deflect only 25% of inquiries. RPA breaks when processes change. Traditional automation stops at simple tasks. AI agents, or digital employee's as we call them, are different. They handle complete workflows end-to-end, adapt to exceptions, and work across your existing systems. Freeday's enterprise AI agent platform delivers measurable impact in weeks, not years.Explore solutionsOur agentsSkillsAI agents that finish what they start.Freeday deploys autonomous AI agents that own entire workflows from first contact to completion. Unlike chatbots that answer questions and hand off, our AI agents verify identity, process payments, resolve issues, and close tickets without human intervention.They work independently within defined boundaries, escalate only when needed, and learn from every interaction. This is what makes AI agents different from RPA or chatbots: they don't just automate tasks, they complete outcomes. Our enterprise AI agent platform integrates with your existing systems - Salesforce, SAP, Zendesk, and 100+ business applications. Scale your operations without scaling headcount. Explore agentsOur platformSolutionsWhere AI agents create impactDeploy autonomous AI agents across your most demanding workflowsCustomer service at scaleAI agents for customer service resolve issues end-to-end across voice, chat, email, and WhatsApp. They check order status, process refunds, troubleshoot technical problems, schedule appointments, and update account information - all without creating tickets for your human team.Travel companies like TUI deploy customer service AI agents during peak seasons to handle 40,000+ inquiries without hiring temporary staff. Resolution rate: 78%.KYC verification without the waitAI agents for KYC automation extract data from documents, validate authenticity, cross-reference databases, and create verified accounts while customers wait. No more 3-5 day verification cycles. No manual document review bottlenecks. Banks like Novum Bank use our KYC automation AI agents to reduce verification costs up to 5 times per check while maintaining MiCA and GDPR compliance.Accounts payable that processes itselfAI agents for accounts payable automation perform three-way matching, validate vendor information, route approvals, and process payments, integrating with your ERP to maintain financial controls. Exceptions get flagged for human review. Everything else flows through automatically. ‍Healthcare organizations deploy AP automation AI agents to process invoices with 99.7% accuracy.Explore workflow solutionsOur platformTrusted by the teams that run operationsReal feedback from companies who've transformed their operations with digital employees."Very proud to see Buxley come to life! Thrilled to introduce this smart and innovative digital colleague to our app. Here's to more innovation and continued growth!"Niek van RensCOO at BUXSee BUX"If Robbie stops working out of the blue, our finance teams will surely get stuck too!"Bart VliegenthartGlobal Manager Accounting at CitizenMSee CitizenM"We strive to automatically handle 90% of incoming issues, allowing us to focus on putting the customer first. Kim is crucial in achieving this goal."Martijn LandmanManager Consumer Contact at ATAG BeneluxChat with Kim from AtagExplore workflow solutionsOur platformPlatformHow our AI Agent platform worksFreeday's enterprise AI agent platform connects to your existing systems, deploys autonomous AI agents across workflows, orchestrates multiple agents in parallel, and governs every interaction with enterprise controls. Your operations transform without replacing your infrastructure.Connect to your systemsOur AI agent platform connects to your CRM, ERP, helpdesk, and other business tools via APIs, webhooks, or RPA as required. Your information remains within your existing systems while our AI agents securely retrieve and use it to perform tasks the same way your human team members would.Automate your workflowsWe identify your customer interactions, authorization procedures, and regulatory requirements, then set up intelligent automation with the right capabilities and permissions. Zero coding needed. Zero lengthy rollouts. Just straightforward specifications of the tasks that require completion.Workforce with multiple AI agentsYour AI agents work across systems and departments; a customer service agent checks inventory in your ERP, an AP agent validates payment terms, a compliance agent verifies documentation. Freeday's AI agent platform orchestration layer coordinates them all with real-time monitoring, human escalations, and full auditability.ExploreResultsThe numbers thatmatter to your boardEnterprises using Freeday's AI agents see immediate cost reduction and operational scale. These numbers come from live deployments at TUI, Bitvavo, and Erasmus MC.Cases78%Cost reductionAverage savings across customer service and finance operations.‍14Days to deploymentDays from assessment to live AI agents in your systems.‍1M+Monthly conversations handledAcross our customer base, AI agents process millions of interactions monthly.CompareAI Agents vs Chatbots vs RPASee how autonomous agents outperform chatbots and RPAChatbots answer questions. They handle FAQs through scripted conversations but hand off to humans for anything complex. Resolution rates plateau at 25-30%.RPA automates repetitive tasks. Robotic process automation executes predefined workflows across systems but requires human oversight for exceptions and can't adapt to variations.AI agents complete workflows autonomously. Freeday's enterprise AI agents understand context, make decisions, handle exceptions, and execute end-to-end processes without human intervention - achieving 70-90% resolution rates across customer service, KYC verification, and accounts payable.Product comparisonRPAHandles complex workflowsLearning or adaptationMulti channel supportException handlingMulti-channel supportCross-system executionAudit trailSee agentsImplementationFour steps to scaleYour digital employees integrate with existing systems immediatelyIdentify where AI agents create impactMap your workflowsWe analyze your operations to identify where digital employees create the most impact. Your team defines the work. We handle the technical assessment.See workflow solutionsGo live with AI agents in 14 daysGo live in daysYour digital employees launch within 14 days. We integrate with your existing systems; Salesforce, SAP, Epic, and beyond while you focus on defining workflows.See AI AgentsMonitor performance and maintain controlMonitor and optimizeReal-time dashboards show cost savings, CSAT scores, and agent performance. Escalations flow to humans when needed. You maintain complete control and visibility.See platformExpand across departments and workflowsExpand across operationsWe analyze your workflows to find automation opportunitiesSecurityEnterprise-grade security and controlFreeday's AI agent platform meets the compliance and security standards required by regulated industries. Your AI agents operate within enterprise governance frameworks, with full audit trails and role-based access controls. ISO 27001 certified for information security management. GDPR and CCPA compliant with data residency options.ISO 27001 certified for information security management.GDPR and CCPA compliant with data residency options.Learn more about securityFrequently asked questions about enterprise AI agentsEnterprise buyers ask the hard questions. We have the answers.How secure is your platform?Freeday holds ISO 27001 and NEN7510:2024 certification and maintains full GDPR and CCPA compliance. Your data stays in your infrastructure with encryption at rest and in transit. We conduct regular penetration testing and provide complete audit trails for every transaction.How long does deployment take?Most customers see their first digital employee live as quickly as 14 days. We handle the integration work across Salesforce, SAP, Epic, and 100+ business applications. Your team focuses on defining workflows while we manage the technical setup.What systems can you integrate with?Freeday integrates with over 100 business applications, including Salesforce, Epic, SAP, and Zendesk, plus custom APIs. Our model-agnostic architecture works with any AI model, ensuring you're never locked into a single vendor or technology stack.What happens if something goes wrong?Digital employees escalate to humans when needed. You maintain complete visibility through our platform with real-time monitoring, role-based access controls, and detailed activity logs. Enterprise support is included with 24/7 availability.Can you handle regulated industries?Absolutely. Freeday handles millions of monthly conversations across the financial services, healthcare, and travel sectors. We uphold ISO standards and comply with European regulations while maintaining a flawless record in processing compliance-regulated workflows.Why not build it ourselves with GPT or Claude?You can — and many try. The challenge isn't building a prototype, it's running it at scale. Handling edge cases, maintaining quality across millions of interactions, staying compliant, and keeping it running 24/7 requires a dedicated ops team. Freeday handles all of that so your engineers can focus on your core product.We already use Zendesk / Salesforce AI. How is this different?Those tools assist your agents — Freeday replaces the need for agents on routine work entirely. A digital employee doesn't suggest replies for your team to send. It handles the full interaction end-to-end: reading, understanding, acting, and resolving. Your existing tools stay in place — we integrate with them.Why not build it ourselves with GPT or Claude?You can, and many try. The challenge isn't building a prototype, it's running it at scale. Handling edge cases, maintaining quality across millions of interactions, staying compliant, and keeping it running 24/7 requires a dedicated ops team. Freeday handles all of that so your engineers can focus on your core product.We already use Zendesk / Salesforce AI. How is this different?Those tools assist your agents — Freeday replaces the need for agents on routine work entirely. Think of it as the difference between a copilot and an autopilot. We handle conversations end-to-end: reading, understanding, deciding, and responding — without a human in the loop.Live within 2 weeksSee it happenWatch your first digital employee handle real work across your operations.Book a demoCalculate your ROI --- ConsentDetails[#IABV2SETTINGS#]AboutThis website uses cookiesWe use cookies to personalise content and ads, to provide social media features and to analyse our traffic. 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For all other types of cookies we need your permission.This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.You can at any time change or withdraw your consent from the Cookie Declaration on our website.Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.Please state your consent ID and date when you contact us regarding your consent. Do not sell or share my personal informationDeny Allow selection Customize OK PerformancePay only for conversations that resolveFreeday charges for results, not licenses. You pay per resolved conversation, verified document, or processed invoice—nothing more. With 75%+ guaranteed automation, your investment covers itself in weeks.Resolved conversations tracked in real timeVerified documents and processed invoicesNo hidden fees or subscription costsCalculateIncludedEverything you need to succeedImplementation, integration, optimization, and 24/7 support are built in. Access all channels, all integrations, and real-time tracking through the Freeday Portal. No surprises. No extra costs.ExploreLearnReal-time visibility into resultsImplementation, integration, optimization, and round-the-clock support come standard with every deployment.Voice, chat, and email unifiedAccess the Freeday Portal to monitor results, track spend, and measure impact across all your workflows in real time.Connect to systems you already useDeploy across voice, chat, and email channels while connecting to Salesforce, SAP, Epic, and 100+ other business applications.Managed service handles the heavy liftingWe own the complexity so you own the results.ProcessHow pricing worksFour steps from conversation to savingsDiscoveryWe map your workflows, volume, and costs.StrategyCustom ROI model built for your business.DeploymentLive in 2-4 weeks with guaranteed automation.SupportContinuous optimization and 24/7 assistance.ProofReal results from enterprises building business casesPathé freed 12.5 full-time employees while automating 75% of customer interactions. TUI processes 16,000+ conversations monthly. Across all clients, cost reductions range from 50% to 78%, with payback periods measured in months, not years.Request quoteLearn more72%Guaranteed automation rate12.5FTEs freed on average>78%Cost reduction rangeCustomBuilt for youEvery solution is tailored to your needs and volumePay per resultPay per resolved conversationVoice and chat includedBasic integrations supportedEmail support includedMonthly performance reportsRequest quoteGrowth planFor scaling operationsCustomSave more with annual commitmentRequest quoteAll starter features includedEmail workflows enabled100+ integrations availablePriority support and optimizationReal-time Freeday Portal accessROI CalculatorCalculate Your AI Workforce ROISee how Freeday's digital employees free your team to work 4 days while handling 70%+ of customer interactions Your Business Details Industry Fintech & Financial Services Hospitality & Travel B2B SaaS & Technology Healthcare & Pharmacy Consumer Electronics Other Annual Customer Interactions Small100K Medium500K Large1M 500,000 50K 1.5M Customer Service Team Size 50 10 agents 250 agents Avg. Cost Per Agent (Annual) €38K €52K €72K Includes salary, benefits, workspace, and software licenses ✓ Based on 400+ financial services deployments across EU fintech leaders Your Potential Results 3-Year Total Savings €4.3M ROI 999+% Payback 1.4mo Capacity Freed 33FTE Year 1 Savings €1.3M Savings Per Ticket €4.21 Year-by-Year Impact Metric Year 1 Year 2 Year 3 Team Cost €1.2M €988K €884K Agents Freed 27 FTE 31 FTE 33 FTE Net Savings €1.3M €1.5M €1.6M Additional Value Time-to-Hire Avoided: 148.5 months Hiring Costs Avoided: €495K Talk to Expert How We Calculate Your ROI Our calculator uses validated data from 1,200+ enterprise deployments. All projections are based on actual performance from companies like BUX, Bitvavo, TUI, and ATAG, with industry-specific automation rates ranging from 55% to 80%. Your pricing is based on automation capacity (agents freed). ✓ Progressive automation: 65% → 75% → 80% based on 3+ years of deployment data ✓ Fully-loaded costs: Includes salary, benefits, workspace, software, and training expenses ✓ Industry-specific rates: Validated across fintech, healthcare, travel, SaaS, and consumer sectors ✓ 2-4 week deployment: All implementation time and costs included in projections Methodology validated against Gartner, McKinsey, and SaaS Capital research on customer service costs and automation ROI. All projections use conservative estimates below typical client performance. "Freeday paid for itself in months. No surprises, no hidden costs, just results."See Bitvavo caseSee your potential savings todayRun your numbers through our ROI calculator. Share results with finance and procurement. No obligation, no pressure.Book demoQuestionsClear answers about how Freeday pricing works and what you get.Contact salesHow is pricing calculated?You pay per resolved conversation, verified document, or processed invoice. We track every result in real time through the Freeday Portal. No subscriptions, no licenses, no hidden fees. Volume and complexity determine your custom rate.Is there a minimum spend?Pricing is custom based on your workflow, volume, and business goals. We work with enterprises of all sizes. Discuss your specific needs with our sales team to understand what makes sense for your organization.What if automation doesn't hit 75%?We guarantee 75% automation or higher. If we don't deliver, we optimize at no additional cost. Our managed service includes continuous improvement until targets are met. You only pay for results that actually happen.How fast is deployment?Live in 2-4 weeks. Our team handles discovery, strategy, implementation, and training. No months of setup or custom engineering. You start seeing results immediately.Are there hidden costs?No. Implementation, integration, optimization, support, and portal access are all included. Everything you need to succeed is built in. Your only cost is per resolved conversation. --- OriginFrom hyperautomation success to digital workforceMarcus and Mathijs built Ciphix into Europe's hyperautomation leader, automating thousands of workflows across enterprises. They saw the pattern clearly: repetitive work was drowning teams, burning out talent, consuming resources that should fuel innovation. That insight became Freeday.The problemContact centers, finance teams, healthcare workflows trapped in repetitive tasks daily.Our answerDeploy digital employees handling complex work across voice, chat, email channels.Explore agentscontact usJourneyFrom hyperautomation to digital workforceWe built something real from years of solving enterprise automation challenges. The path from Ciphix to Freeday shows what happens when you understand the problem deeply.2018Ciphix foundedMarcus and Mathijs launched Ciphix, building Europe's leading hyperautomation platform. They automated thousands of workflows across enterprises, learning what actually works at scale.2022Freeday launchedThe insight was clear: teams needed digital employees, not just workflow automation. Freeday was born to deploy AI agents handling complex work across voice, chat, and email.2023Enterprise adoptionTUI, Pathé, CitizenM, and Erasmus MC trusted us with their most critical workflows. We proved digital employees could handle real complexity while maintaining quality.2024Scale and securityISO 27001 certified. Processing over one million conversations monthly. Bitvavo, BUX, Roompot, and ATAG joined our customer base. We're building the infrastructure for AI at enterprise scale.Read moreWhile others talk, we deliverDutch pragmatism meets enterprise AI. We build for outcomes, not headlines. GDPR-first, outcome-based pricing, reliability over hype.The first company to deliver the promise.Schedule callTrusted partners"Freeday transformed our contact center from chaos to precision. They didn't just deploy AI, they understood our business."Klaus GoertzChief operations officer, TUI"We needed partners who could handle complexity without cutting corners. Freeday delivered exactly that."Dr. Jeroen TasChief information officer, Erasmus MC"The difference is in the details. Freeday's team knows enterprise automation inside and out."Chief executive officer, BitvavoSee use casescontact usValuesHow we work, why it mattersThese aren't slogans. They shape every decision, every partnership, every line of code.HonestyAppreciate honesty in all thingsWe tell you what works and what doesn't. No sugar coating, no false promises.ReliabilityA deal is a deal, alwaysWe deliver what we promise, when we promise it. Your trust is our foundation.LeadershipLead the way, not followWe shape the future of work. Innovation isn't optional, it's how we operate.SpeedCommunicate straight and quicklyClear decisions, direct feedback, no delays. Efficiency respects everyone's time.Processing 5M+ conversations for TUI, Bitvavo, ProRail, and 20+ enterprise teamsSee use casescontact usReady to explore the futureSee how digital employees transform your workflows. Or join us in building them.DemoOur spaceRotterdam office, real team, everyday moments. This is where we work.QuestionsEverything you need to know about Freeday, our approach, and what we believe.How is Freeday different?We come from hyperautomation, not AI hype. Marcus and Mathijs built Ciphix into Europe's leading automation platform, learning what actually works at enterprise scale. Freeday applies that deep expertise to digital employees. We're pragmatic, outcome-focused, and we deliver what we promise. No vaporware, no overpromising. Just results.What about security and compliance?ISO 27001 certified. GDPR and CCPA compliant from the ground up. We built security into the platform, not bolted it on afterward. Enterprise-grade controls, full transparency, and governance that actually works. Your data stays yours.What's the team culture like?We're builders and problem solvers who believe in human potential. Our values aren't posters on walls, they're how we work every day. We appreciate honesty, keep our word, lead innovation, and communicate directly. Billy and Hera, our office dogs, remind us that the best work happens when people feel at home.How do your values show up in client work?Appreciate honesty means we tell you what's possible and what isn't. A deal is a deal means we deliver on time, every time. Lead the way means we're constantly improving our platform and your outcomes. Communicate straight and quickly means no surprises, just clear partnership.Can you handle our specific workflows?We connect to 100+ business applications and support any AI model through our model-agnostic architecture. Customer service, finance, KYC, healthcare, travel—we've built digital employees for complex workflows across industries. Our implementation team ensures rapid deployment and measurable results.What does outcome-based pricing mean?We align our success with yours. You pay based on results—conversations handled, costs reduced, quality maintained. This is how we prove we believe in what we build. No hidden fees, no surprises. Just transparent partnership.Still have questions?Reach out. We're here to talk.Contact --- AnswersGwen handles citizen inquiriesGwen processes citizen inquiries, permit applications, and service requests around the clock via voice, chat, and email channels. It features government-level security standards, complete GDPR adherence, and comprehensive audit logs.AnswersAlways accurate, always available for your constituentsGwen knows your municipal systems and data. She answers questions about permits, services, and policies without confusion. Citizens get the right answer the first time.Gwen retrieves your recordsGwen pulls data from your municipal systems instantly. Citizens and staff get what they need without waiting.Learn moreProcessingGwen moves applications through your workflowPermits, licenses, and submissions move through Gwen without delay. She tracks every step and keeps everyone informed.Learn moreCapabilitiesWhat Gwen does bestGwen handles the work municipalities need donePrivacy and compliance built inGwen meets GDPR and CCPA standardsLearnWorks across all your channelsVoice, chat, email, Gwen answers everywhere.ExploreConnects to systems you already useGwen integrates with your existing municipal softwareExploreFrequently asked questionsGwen answers what your municipality needs to knowHow does Gwen protect citizen data?Gwen meets GDPR and CCPA standards. Your citizen data stays secure with ISO 27001 certification and enterprise-grade controls. Every interaction is logged and governed.Can Gwen work with legacy systems?Gwen connects to 100+ business applications and integrates with the municipal software you already use. No rip and replace. No disruption.What languages does Gwen speak?Gwen handles multiple languages across voice, chat, and email. Your constituents get answers in the language they prefer.Does Gwen meet local compliance rules?Gwen is built for regulated environments. She maintains full compliance with local regulations and government standards while handling sensitive municipal workflows.How fast can Gwen go live?Gwen deploys quickly without disrupting your operations. Integration with your existing systems happens in weeks, not months.Ready to talk?Get in touch with our teamContactSee Gwen in actionBook a demo with our team todayYou agree to our Terms and Conditions by signing up.If you are human, leave this field blank.Thank you for your interest in Freeday.Something failed. Please try again.