Collab.com

Human Insight. AI Precision. Home Paris | 24-26 March 2026 Meet Us Paris | 24-26 March 2026 Meet Us Paris | 24-26 March 2026 Meet Us Paris | 24-26 March 2026 Meet Us Paris | 24-26 March 2026 Meet Us PausePlay% buffered00:00-00:04UnmuteMuteDisable captionsEnable captionsSettingsCaptionsDisabledQualityundefinedSpeedNormalCaptionsGo back to previous menuQualityGo back to previous menuSpeedGo back to previous menu0.5×0.75×Normal1.25×1.5×1.75×2×4×PIPExit fullscreenEnter fullscreenPlay Smarter contact center software. Designed for people, powered by AI.Unify voice, chat, WhatsApp, and social in one platform.Deploy in the cloud, on-prem, or hybrid. Schedule A Call PausePlay% buffered00:00-00:08UnmuteMuteDisable captionsEnable captionsSettingsCaptionsDisabledQualityundefinedSpeedNormalCaptionsGo back to previous menuQualityGo back to previous menuSpeedGo back to previous menu0.5×0.75×Normal1.25×1.5×1.75×2×4×PIPExit fullscreenEnter fullscreenPlay Prefer to stay in the loop? Subscribe here Just Browsing? Explore our products and learn how they can add value to your organization. Download our product sheets Human Insight. AI Precision. Human Insight. AI Precision. Human Insight. AI Precision. Human Insight. AI Precision. Human Insight. AI Precision. The Problem Most platforms are built for systems, not people.Agents jump between tools. Customers repeat themselves.And when it’s time to adapt, you’re locked in. Complex platforms create friction where there should be flow. More clarity. Less Chaos. We know that every business is unique. With Collab, you have the flexibility to run your contact center your way—whether in the cloud, on-premises, or a blend of both. Every channel connects in one seamless platform, and our AI enhances your workflows without getting in the way, allowing your team to focus on what matters most: your customers. This is AI, powered by people. Chosen by businesses who take customer experience seriously From telecom to finance, retail to government, Collab supports teams in over 40 countries. Whether scaling fast or improving what already works, our customers rely on us to keep conversations flowing. 23 Years of experience 600+ Customers worldwide 70+ Partners in 40 countries 300+ Certified consultants What Our Clients Think Customer Approvals "With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout." António VeigaHead of Contact Center at Vodafone "The implementation of Collab's OneContact has simplified citizen service management. The ability to unify multiple channels has allowed us to personalize our routing strategies towards improving the service to the citizens of the province of Mendoza." Carina RosasDirectora de Atención y Gestión Ciudadana, Gob Mendoza "The UX of this new technology ensures seamless, customer-focused interactions that have improved efficiency levels ever since." Gabriel AcuñaPersonal Lines, Agents & SME Director, Aon "OneContact CC has allowed us to improve our service levels and increase our satisfaction metrics while maintaining the same staff. In addition, the scalability and constant updating that the cloud platform offers has been fundamental for our continuous growth and adaptability in a constantly changing market." Daniel IglesiasRelationship Leader, Seguros Sura Argentina "Collab has a great architecture and is well positioned to meet requirements in modern call centres. This is backed up by a skilled technical team that is always available to provide support" Bruce von MaltitzMD at IStream "With the conclusion of the Gamification Proof of Concept, the goals were largely met and even surpassed, which is why we decided to go ahead with a full rollout." António VeigaHead of Contact Center at Vodafone "The implementation of Collab's OneContact has simplified citizen service management. The ability to unify multiple channels has allowed us to personalize our routing strategies towards improving the service to the citizens of the province of Mendoza." Carina RosasDirectora de Atención y Gestión Ciudadana, Gob Mendoza Our Tools Built to work from day one, flexible enough to grow Every part of the Collab suite is designed to plug in seamlessly. Use it all or start with what makes sense now. Either way, the core is already there. Omnichannel & TelephonyKeep every channel connected, from voice to WhatsApp, with no context lost.OneContact CC – The core contact center platform that routes and manages interactions across all channels. OneContact PBX – Enterprise-grade voice infrastructure for inbound and outbound calling. Nubitalk Cloud – A cloud-native version of OneContact CC, designed for modern CCaaS deployments. AI & AutomationAutomate where it makes sense. Assist where it matters.Agent Assist – Real-time support for agents, offering answers and suggestions without interrupting the conversation. Voice and Chat Bots – Handle common questions, collect info, and free up human agents for complex tasks. Flows – Visual tool to build customer journeys and automate backend processes. Sentiment Detection – Understand how customers feel and adapt responses in real time. Analytics & ReportingTurn insights into action with performance and behaviour analytics.OneContact Data Studio – Custom dashboards and real-time reporting to monitor KPIs and trends. Speech Analytics – Analyze voice interactions to surface insights, spot issues, and improve quality. Quality Monitoring – Track agent performance with scoring, reviews, and coaching workflows. CIH (Customer Interaction Hub) – Centralizes all customer interaction data to streamline reporting and orchestration. Agent ProductivityTools that support focus, motivation, and performance.Gamification – Drive engagement and results through goals, rewards, and team challenges. Workforce Optimization – Forecast, schedule, and balance workloads across your teams. Agent Scripting – Guide agents step by step with dynamic scripts that adapt to the conversation. Integrations & EcosystemDesigned to fit right in, not stand alone.CRM Connectors – Integrate with Salesforce, Microsoft Dynamics, and other platforms to unify customer context and drive smoother workflows. Let's Talk Let’s build your contact center, your way Whether you’re running 10 agents or thousands, Collab helps you deliver smarter service with the tools, control, and flexibility you actually need.Start small. Scale fast. Or just ask us your toughest question. Full Name*Job Title*Email*Company Name*Country/Region Code*Phone Number*What would you like to talk about?We respond within 24 hours. No spam, no pressure. Just a real conversation.I'd like to receive occasional updates from Collab. --- Human Insight. AI Precision. Home About Us Born in Portugal. Trusted worldwide. Born in Portugal. Trusted worldwide. Born in Portugal. Trusted worldwide. Born in Portugal. Trusted worldwide. Human-first tech for the modern contact center.For over 20 years, we’ve helped businesses deliver smarter, faster, more meaningful customer experiences, without compromising on flexibility. Explore our solutions Who We Are Born in Portugal. Trusted worldwide. Collab is a contact center software provider that helps companies simplify and elevate every customer interaction. With a presence in 40+ countries and part of Lumine Group, we combine European engineering with global scale. We build solutions that balance AI automation with human connection, because good service should never feel robotic. AI with a Human touch. AI with a Human touch. AI with a Human touch. AI with a Human touch. AI with a Human touch. What We Believe Great service starts with human connection.We believe customer experience is still about people. That’s why our tools are designed to amplify the work of agents and teams, not bury them under bloated tech. Your team should spend less time switching tabs and more time helping customers. That’s what we mean by clarity over chaos. What We Build One platform, built your way.We know that no two contact centers are the same. That’s why we offer: Cloud, on-prem, or hybrid deployments that match your infrastructure.Omnichannel tools that unify every channel in one place.AI and automation that fit into your workflows, not the other way around. Use what you need today, and scale as you grow. Our Philosophy on AI AI with a human touch.We design AI that knows when to help, and when to step back. From real-time Agent Assist to conversational bots and sentiment analysis, our tools support better conversations without sacrificing empathy.Because technology should make things easier, not colder. Trusted by Brands Worldwide 600+ businesses trust Collab to power their contact centers From Telecom and Banking to Healthcare and Government, Collab is trusted by leading enterprises and ambitious mid-sized teams alike. Ready to transform your customer experience? Whether you're exploring options or replacing legacy tools, we're here to help. Talk to Us --- Home Contact Center & UC OneContact CC OneContact CC The core of Collab. Built to connect everything and everyone. Request A Demo PausePlay% buffered00:00-00:09UnmuteMuteDisable captionsEnable captionsSettingsCaptionsDisabledQualityundefinedSpeedNormalCaptionsGo back to previous menuQualityGo back to previous menuSpeedGo back to previous menu0.5×0.75×Normal1.25×1.5×1.75×2×4×PIPExit fullscreenEnter fullscreenPlay Download full product sheet OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. The Problem Most contact center platforms weren’t built to evolve. These systems lock you into a single deployment model and separate your channels, scattering data across disconnected interfaces. As your business grows or changes, the system limits your flexibility. What began as a solution quickly becomes a bottleneck. The Collab Way Designed for scale.Built around people.OneContact CC brings together every voice, message, bot, and interaction into a single platform that adapts to how your team works. Choose your deployment. Connect your channels. Use AI when it improves the outcome. You’re in control, from infrastructure to experience. Core Capabilities Everything your contact center needs. Nothing you don’t. OneContact CC brings together the tools that matter most. Modular. Scalable. Designed to make your team faster, smarter, and more connected. Omnichannel ConversationsVoice, video, chat, WhatsApp, email, and social. All in one platform, built for real-time context and smooth transitions. AI and Automation That Support, Not ReplaceAgent Assist, voice and chat bots, intent flows, and routing logic that improves speed without removing the human touch. Operational IntelligenceLive dashboards, speech analytics, and quality monitoring tools that turn every interaction into useful insight. Team ProductivityWorkforce Optimization, gamification, and agent scripting. Everything to coach, motivate, and manage with clarity. Key Add-Ons & Integrations OneContact CC brings together the tools that matter most. Modular. Scalable. Designed to make your team faster, smarter, and more connected. CRM & CIH IntegrationConnect with leading CRMs or use Collab’s built-in Customer Interaction Hub. Track histories, trigger actions, and pop customer files in real time. AI EnginesUse Microsoft, Google, or IBM AI to power bots and flows. Choose the engine that fits your architecture and goals. Custom ModulesAdd-ons like Gamification, WFO, or Speech Analytics can be activated when you need them. Built to plug in without disrupting what already works. Third-Party CompatibilityEasily connect with other contact center tools. The platform supports integrations beyond the Collab ecosystem. OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. OneContact CC Powered by Artificial Intelligence. Let's Talk Ready to see OneContact CC in action? Whether you’re upgrading, scaling, or starting from scratch, we’re here to help.Book a quick call with our team, ask your questions, or just explore what’s possible. Full Name*Job Title*Email*Company Name*Country/Region Code*Phone Number*What would you like to talk about?We respond within 24 hours. No spam, no pressure. Just a real conversation.I'd like to receive occasional updates from Collab. --- Home Contact Center & UC OneContact PBX OneContact PBX Modern voice infrastructure, wherever and however you work.OneContact PBX is a flexible VoIP platform for managing physical, mobile, and virtual extensions across any office or location. Set it up in minutes. Access it from a browser, mobile app, or desk phone. Deploy it in the cloud, on-prem, or hybrid. Talk to our team PausePlay% buffered00:00-00:08UnmuteMuteDisable captionsEnable captionsSettingsCaptionsDisabledQualityundefinedSpeedNormalCaptionsGo back to previous menuQualityGo back to previous menuSpeedGo back to previous menu0.5×0.75×Normal1.25×1.5×1.75×2×4×PIPExit fullscreenEnter fullscreenPlay Download full product sheet OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. The Problem Most business voice systems weren’t built for modern teams. Setup is complicated and time-consuming, and these systems don’t scale smoothly across multiple locations. You’re forced to choose between desk phones, mobile apps, or web tools, which leads to a patchwork of solutions that ultimately slows your team down. The Collab Way A voice platform that fits your infrastructure, not the other way around.OneContact PBX lets you manage business voice from a single, browser-based portal. Set up extensions in minutes. Use desk phones, mobile apps, or softphones. Whatever your team prefers. Deploy in the cloud, on-prem, or hybrid. No compromises. Core Capabilities Everything you need to manage voice across locations, devices, and teams From setup to scaling, OneContact PBX gives you the features to stay in control without adding complexity. Multi-Device SupportUse desk phones, mobile extensions, browser-based apps, or third-party softphones. PBX meets your teams where they are, from HQ to remote. Advanced Call RoutingDefine ring strategies, voicemail rules, distribution groups, and auto-attendants. Route calls smartly across people, offices, or time zones. Simple Provisioning and ManagementNo software required. Set up terminals, users, and extensions from one intuitive interface. Cloud-Ready or On-PremDeploy OneContact PBX in the public cloud, private cloud, or on your own servers. You choose what works best. Key Add-Ons & Integrations Works with what you have. Adapts to how you operate. Integration with Legacy Systems OneContact PBX integrates with legacy PBX systems through SIP trunking and supports automatic terminal provisioning. Custom Routing and Branding You can customize routing plans, define user types, and even brand the interface with your company’s look and feel. Flexible User Roles Some of the user roles you can assign include: System Administrator, System Viewer, Extension User, Client Administrator, Client Installer, and Reseller. Multi-Site Management Whether you’re managing one site or many, everything stays connected and easy to control. OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. OneContact PBX Modern Voice Infrastructure. Let's Talk Ready to simplify your business voice setup? Whether you’re replacing a legacy PBX or launching a new system across multiple sites, we’re here to help.Get in touch with our team to talk use cases, integrations, and what deployment makes the most sense for you. Full Name*Job Title*Email*Company Name*Country/Region Code*Phone Number*What would you like to talk about?We respond within 24 hours. No spam, no pressure. Just a real conversation.I'd like to receive occasional updates from Collab.