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This website stores cookies on your device. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.If you should disagree, your information won't be tracked as soon as you visit Cognigy's website. A single Cookie will be used within your browser to remind of that you won't be tracked.Cookies settingsYes, I agreeReject additional AI-first CX, made real. Deliver fast, personalized, and exceptional service your customers demand and deserve. Get a demo AI Agents for your Business Your browser doesn't support transparent video playback. Your browser doesn't support transparent video playback. Delivering real results for 1,250+ brands worldwide Phone & Voice With NiCE Cognigy Voice AI Agents, deliver empathetic and effortless phone conversations that scale. Learn More Chat & Messaging Make it easy for customers to get effective and personal support – anytime, on all digital and messaging channels. Learn More Agent Copilot Equip service agents with essential tools and knowledge to swiftly and confidently manage customer queries across channels. Learn More Building and managing the Agentic AI Workforce of the future. Today. Get a Demo Real product, Real customers Real results 16M+ automated conversations per year for rebookings, refunds & more 16+ AI Agents live 16M+ automated conversations per yearReal-time AI translation Learn More 25+ AI Agents for customer care and in-car Voice Assistance 98% of customers love the serviceIncreased loyalty for dealerships95% acceptance rate for AI-booked appointments Learn More Handling 5 million customer interactions with 25 Al 68% acceleration in consumer research7 Channels, incl. Social Media12 languages Learn More Serving 24k customers in customer service on chat and voice channels 30K Calls Saved Annually Powered by GenAI & Knowledge AI AI Agent for Sales and Energy Consulting Learn More Explore more Customer Stories Driven by Performance 1Bn+ Annual interactions 99% Routing Accuracy 70% AHT Reduction Deploy AI Agents that understand, decide & resolve Enterprise Ready Generative AI Turbocharge your contact center with secure LLM integration. Personalized CX Create meaningful connections and foster customer loyalty through tailored experiences. Advanced Language Understanding Boost contact center NLU with LLMs for human-like intent and entity recognition. Turbocharged Conversation Design Automate conversation design workflows and accelerate time-to-value of your AI Agents. Learn More Your browser doesn't support transparent video playback. Give your agents superpowers with AI Copilot Unlock Agent Productivity Empower your workforce with real-time AI coaching and automated wrap-ups. Effortless Resource Access Provide agents with instant access to critical support knowledge and resources. Global Language Support Equip service teams to assist customers in any language leveraging real-time translation. Enhanced CX Deliver swift and precise responses – without customers ever having to repeat themselves. Learn More Scale up your enterprise contact center with an omni-channel AI workforce Outpace Competitors Respond to changing business and customer needs with the most cutting-edge AI on the market. Flexibility and Scale Easily create and deploy AI Agents to support your customers and agents with various use cases. Fast Time to Value Automate tasks, reduce response and call handling times for increased value and cost savings. Better Together Quickly and seamlessly integrate into existing systems without the need to replace or disrupt. Learn More A Leader. Built for What's Next Gartner recognizes us as a Leader.Our customers call us their partner.We call it AI that delivers. Download Report Cognigy named a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI NiCE Cognigy News NiCE Cognigy positioned as a Leader in the SP... The QKS Group SPARK Matrix™ provides competitive analysis & ranking of the leading Conversationa... Learn More NiCE Cognigy Launches AI Ops Center, Ensuring... New AI command center delivers real-time control, visibility, and assurance to keep enterprise AI Ag... Learn More NiCE Closes Acquisition of Cognigy, Transform... Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s ... Learn More Analyst recognition & Awards Explore our achievements Start shaping the future of customer service today Discover how NiCE Cognigy can help you create AI Agents for Your Business See a demo Discover Now SOLUTIONS AI Agents Phone & Voice Chat & Messaging Agent Copilot Contact Center Integrations PLATFORM Cognigy.AI Platform Overview Agentic AI Knowledge AI Voice Connectivity Product Updates Resources Success Stories Downloads Blog Trust Center Documentation company About Cognigy Events News & Announcements Careers Contact Privacy Policy Modern Slavery Statement Legal Notice © 2026 Cognigy All rights reserved. --- This website stores cookies on your device. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.If you should disagree, your information won't be tracked as soon as you visit Cognigy's website. A single Cookie will be used within your browser to remind of that you won't be tracked.Cookies settingsYes, I agreeReject additional Global Leader in AI-driven Customer Service Solutions Transforming Service Experiences with AI Agents for Your Business NiCE Cognigy is where world-class customer experience meets world-leading AI innovation. Cognigy, long recognized as a pioneer in conversational and generative AI for customer experience, is now part of NiCE, a global leader in cloud CX solutions. Together, we are at the forefront of revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Our award-winning solution is designed to empower businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Technology and Innovation Built on the world’s leading Conversational AI platform, NiCE Cognigy's AI Agents provide next-gen customer service. They absorb your enterprise knowledge and are equipped with intelligent IVR, smart self-service, and agent assist functionalities. With dozens of pretrained skills, they seamlessly integrate with existing enterprise systems, learn from your human agents, and give them superpowers. Our Mission and Values Our mission is simple: Happy customers with every interaction. Our values are at the core of everything we do – empowering our employees, customers and partners, and driving continuous growth in a culture of mutual respect and trust. Our Principles Innovate AlwaysChampion a culture of constant innovation to lead the industry in delivering cutting-edge AI customer service solutions. Customer-Centric ApproachPrioritize customer needs with precision, ensuring every interaction is exceptional and personalized. Global Reach, Personalized SolutionsEmpowering customers and partners to deliver exceptional service worldwide, while tailoring solutions to your individual needs. Guiding Ethical AI PracticesOperate with integrity, prioritizing transparency and responsibility in AI development for client and user trust.Visit our trust center to find out more. Carbon Reduction Commitment Carbon Reduction Commitment NiCE Cognigy is committed to reducing our carbon footprint and contributing to a sustainable future. We pledge to minimize greenhouse gas emissions by improving energy efficiency, using renewable energy sources wherever possible, reducing waste, and supporting eco-friendly practices across our operations. Our 2023 emissions serve as our baseline, and we will work to reduce them every year, proportionally aligned with our growth. Our total global emissions result is: 1.5 tC02e Scope 1 emissions 11.5 tC02e Scope 2 emissions 1,582 tC02e Scope 3 emissions 1,595 tC02e Total By setting measurable goals and continuously evaluating our progress, we aim to achieve meaningful carbon reductions, aligning with global efforts to combat climate change and protect our planet for future generations. Our History 2016 2017 2018 2019 2021 2022 2023 2024 2025 2016 Cognigy Founded Cognigy is founded in Düsseldorf, Germany by Philipp Heltewig and Sascha Poggemann who set out to develop the ultimate customer service automation platform, using Conversational AI. 2017 Expansion to USA The regional headquarters in San Francisco provides a new venue for Cognigy to increase customer focus and respond to demand in a key market where the demand for Conversational AI continues to grow. 2018 Gartner Recognition Cognigy is recognized as a "cool vendor" in the Conversational AI space by Gartner for Enterprise Conversational AI Platforms. 2019 Series A Investment Cognigy secures a large multi-million dollar Series A funding round led by technology venture capital groups DN Capital, Nordic Makers, and Inventures. 2021 5 Years of Cognigy Cognigy celebrates 5 years of excellence in Conversational AI, emerging as a leading force within a short span. 2022 Increased Series B Funding to $59 Million After securing Series B funding in 2021, our round was increased to $59 million, with DTCP contributing $15 million. 2023 Six Times a Leader It was an exceptional year for us, garnering recognition in prominent analyst reports including the Gartner® Magic Quadrant™, IDC MarketScape, ISG, and Opus Research. 2024 $100m Raised in Series C Funding Led by Eurazeo Growth, with participation from existing investors Insight Partners, DTCP, DN Capital, and others, this funding will be used to build and manage the AI Workforce of the future. 2025 A New Chapter in CX AI Cognigy joins NiCE to form NiCE Cognigy, combining expertise, innovation, and scale to shape the future of AI-powered customer experience. Meet our Senior Leadership Team Leading the future of AI-first CXOur Senior Leadership Team is made up of entrepreneurs and industry experts, bringing together a vast range of skills and experience. Discover More Our Office Locations Dallas (HQ) San Francisco Düsseldorf (HQ) Berlin London Benelux Australia Korea Japan Spain Dallas (HQ) 2400 N Glenville Drive Building B, Suite 400 Richardson , Texas 75082 +1 972 301 1300 info-us@cognigy.com San Francisco 535 Mission St, 14th floor San Francisco, CA 94105 +1 (415) 432-9300 info-us@cognigy.com Düsseldorf (HQ) Kesselstraße 340221 Düsseldorf Germany +49 211 54591991 info@cognigy.com Berlin Potsdamer Platz 110785 BerlinGermany +49 211 54591991 info@cognigy.com London 85 Great Portland Street W1W 7LT London, UK +44 207 002 3000 info-uk@cognigy.com 88 Wood Street 11th Floor Barbican London EC2V 7QR +44 207 002 3000 info-uk@cognigy.com Benelux Joan Muyskenweg 301114 ANAmsterdamNoord-Holland info-nl@cognigy.com Australia Level 10, 20 Martin Place Sydney, NSW, 2000 +61 29 927 1100 info-anz@cognigy.com Korea 4F, UTL Donggyo Bldg. 22-16, Yanghwa-ro 19 gil Mapo-gu Seoul, Republic of Korea +82-2-3210-0797 info-ko@cognigy.com Japan Operacity Tower 27F, 3-20-2 Nishishinjuku, Shinjuku-ku Tokyo 163-1427 +81-3-6383-3261 info-jp@cognigy.com Spain Plaza de la Solidaridad, 12 5ª, 29006 Málaga, Spain info@cognigy.com Discover the NiCE Cognigy experience See for yourself how AI Agents can power your business and help your agents. SEE A DEMO SOLUTIONS AI Agents Phone & Voice Chat & Messaging Agent Copilot Contact Center Integrations PLATFORM Cognigy.AI Platform Overview Agentic AI Knowledge AI Voice Connectivity Product Updates Resources Success Stories Downloads Blog Trust Center Documentation company About Cognigy Events News & Announcements Careers Contact Privacy Policy Modern Slavery Statement Legal Notice © 2026 Cognigy All rights reserved. --- This website stores cookies on your device. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.If you should disagree, your information won't be tracked as soon as you visit Cognigy's website. A single Cookie will be used within your browser to remind of that you won't be tracked.Cookies settingsYes, I agreeReject additional NiCE COGNIGY PARTNER PROGRAM Partners that power what's next. NiCE Cognigy collaborates with a global network of industry-leading partners to deliver AI-first customer service solutions. Become a Partner Explore our Network Partner Login The biggest Conversational AIPartner Network Partners who want certainty choose NiCE Cognigy. Enterprise-grade, partner-ready, customer-loved. NiCE Cognigy provides solutions that perform, enablement that matters, and a team that is committed to success. Win the deal, deliver with confidence, renew on repeat. New Partner Application Why Partner with NiCE Cognigy Best-in-Class CX AI Win with a platform enterprises trust, built for fast, secure delivery at scale – ecosystem reach, with ready connections into leading CX and system of record stacks. Sell with Confidence Earn customer trust superior solution support and strong enablement – including certification paths and resources through the Cognigy Academy. Customers' Choice Recognized by analysts and chosen by leading enterprises, NiCE Cognigy's unequalled 98% recommendation rate drives market momentum. Types of Partner SI Partner A Solution Integration (SI) Partner leads the strategy and delivery for complex CX automation. SIs scope, design, build, and integrate NiCE Cognigy across contact center, CRM, voice, and data stacks. NiCE Cognigy backs SI Partners with enablement, solution experts, and co-sell support so projects land fast and renewals stick VAR Partner A Value-Added Reseller (VAR) Partner owns the commercial motion and adds real value to NiCE Cognigy solutions. VARs position, sell, and package licenses, then layer services, support, and repeatable accelerators. NiCE Cognigy backs VAR Partners with enablement, deal support, and an industry-leading program, so they win the deal, deliver fast, and renew on repeat. Market Place Partner A Marketplace Partner (MP) is part of the technology ecosystem that collaborates with NiCE Cognigy to focus on driving innovation, scalability, and business growth by leveraging a mutual synergistic partnership. By partnering with industry-leading technology providers, NiCE Cognigy aims to enhance its platform capabilities through deep integrations, expand market reach, and deliver exceptional value to customers. BPO Partner A Business Process Outsourcing (BPO) Partner runs customer service at scale for enterprise clients. They deploy, operate, and improve NiCE Cognigy across queues and channels to hit SLAs and cut handle time. NiCE Cognigy backs BPO Partners with multi-tenant controls, volume-friendly pricing, proven playbooks, and expert support, for fast onboarding with fast delivery and repeat renewals Referral Partner A Referral Partner (RP) introduces qualified opportunities that fit NiCE Cognigy. RPs open doors, validate need, and hand off seamlessly to our sales and delivery teams. NiCE Cognigy backs Referral Partners with clear referral terms, fast registration, and field-ready assets, so together we turn referrals into wins. CGI & NiCE Cognigy Scaling Agentic AI with Trust, Guardrails, and Real Impact Niklas Bläsing, Head of Data & AI at CGI Germany, shares how the partnership between CGI and NiCE Cognigy is shaping the next era of Agentic AI, built on trust, innovation, and real business impact. × Explore our Partner Network A select list from the biggest Conversational AI Partner Network, from specialized to global solution providers Customized CX AI Solutions - Tailored for Partners Deliver enterprise-grade AI that transforms customer experiences and drives growth. See how it works in real time and unlock new value for your clients. See a demo SOLUTIONS AI Agents Phone & Voice Chat & Messaging Agent Copilot Contact Center Integrations PLATFORM Cognigy.AI Platform Overview Agentic AI Knowledge AI Voice Connectivity Product Updates Resources Success Stories Downloads Blog Trust Center Documentation company About Cognigy Events News & Announcements Careers Contact Privacy Policy Modern Slavery Statement Legal Notice © 2026 Cognigy All rights reserved. Request a demo! 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These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website and other media. To find out more about the cookies we use, see our Privacy Policy.If you should disagree, your information won't be tracked as soon as you visit Cognigy's website. A single Cookie will be used within your browser to remind of that you won't be tracked.Cookies settingsYes, I agreeReject additional Analysts agree.Customers already knew. Cognigy has been recognized as a Leader in the 2025 Gartner® Magic Quadrant™ for Conversational AI for our ability to execute and completeness of vision. Why does this matter? Because at Cognigy, we don’t just promise enterprise-grade AI. We deliver it. We think this recognition reflects what our customers already know: ✔️ Our AI Agents don’t just sound smart, they perform at scale ✔️ The platform is made for the contact center, not retrofitted for it ✔️ Real automation, real outcomes, and real speed to value Access your complementary report and see why the standard for AI customer service starts here. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner is a registered trademark and service mark, and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cognigy. Gartner, “Magic Quadrant for Enterprise Conversational AI Platforms”, by analysts Gabriele Rigon, Uma Challa, Bern Elliot, Adrian Lee, Arup Roy, and Justin Tung, 13 August 2025. Access your copy of the report What does Magic Quadrant stand for? A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors. By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view. Enterprise AI Agents, Built for What's Next We’re focused on one thing: delivering AI customer service that actually works for the enterprise. Cognigy's AI Agents are purpose-built to handle real-world complexity at scale. Whether you're supporting millions of users across regions or orchestrating hundreds of bots across teams, our platform is designed to meet the moment. We enable 24/7 service across voice and chat, in 100+ languages, with seamless integration into your systems. Available as SaaS or on-prem, Cognigy offers a low-code environment that’s simple to manage and powerful to deploy. With advanced Conversational and Generative AI, our AI Agents go far beyond scripted FAQs to deliver natural, contextual, and outcome-driven conversations. The result? Better experiences, higher satisfaction, and lower operational costs, without compromise. See a demo Trusted by More Than 1,000 Brands Worldwide + - See customer stories Privacy Policy | Legal Notice | Support © 2026 Cognigy All rights reserved. SOLUTIONS AI Agents Phone & Voice Chat & Messaging Agent Copilot Contact Center Integrations PLATFORM Cognigy.AI Platform Overview Agentic AI Knowledge AI Voice Connectivity Product Updates Resources Success Stories Downloads Blog Trust Center Documentation company About Cognigy Events News & Announcements Careers Contact Privacy Policy Modern Slavery Statement Legal Notice © 2026 Cognigy All rights reserved.
