Certainly

Trusted by Leading CompaniesTrusted by Leading CompaniesDigital Twin of Your Best AgentCertainly deploys AI agents that act, decide, and resolve across every channel your customers already use.We help you deliver faster, smarter customer interactions—without lifting a finger.See it in action50M+Queries200+Integrations99.9% Uptime500+ClientsWe Build AI AgentsCustomer SupportFaster responses, happier customers. Resolve support tickets instantly without human intervention. Our multilingual AI agents handle routine inquiries 24/7, ensuring accurate responses while gathering data to improve service automatically.Read moreCustomer SupportFaster responses, happier customers. Resolve support tickets instantly without human intervention. Our multilingual AI agents handle routine inquiries 24/7, ensuring accurate responses while gathering data to improve service automatically.Read moreE-CommerceTurn browsers into buyers. Skyrocket conversion rates with AI shopping assistants. Guide customers from discovery to checkout with personalized product recommendations and instant answers that remove purchase barriers.Read moreE-CommerceTurn browsers into buyers. Skyrocket conversion rates with AI shopping assistants. Guide customers from discovery to checkout with personalized product recommendations and instant answers that remove purchase barriers.Read moreMarketingBring your brand to life. Ditch the robotic responses. Create hyper-personalized journeys for every customer segment. From helpful advice to gamified interactive surprises, give your AI a unique personality that turns casual visitors into super fans.Read moreMarketingBring your brand to life. Ditch the robotic responses. Create hyper-personalized journeys for every customer segment. From helpful advice to gamified interactive surprises, give your AI a unique personality that turns casual visitors into super fans.Read moreGet a demo"Certainly has been the best integration company we have worked with, due to their support and professionalism. We were really impressed with that."CEO, Lucy & YakHow Leading Companies Use AIMore CasesFintibaFintiba transformed customer service in financial services and insurance for international students and professionals relocating to Germany with FintiBot.QuadLockQuadLock, a global leader in premium phone mounts streamline customer support with Certainly's CX platform built for scale.FeastablesMr Beast's Feastables teamed up with Certainly on a commissioned AI agent project that growth hacked customer engagement and helped drive higher sales.Atlantic Pet ProductsAtlantic Pet Products, a leading pet care brand, fetched faster support and purrrfect CX with Certainly’s AI-powered platform, no extra paws needed.Rat & BoaUK-based contemporary women’s clothing brand Rat & Boa transformed their customer service with an AI agent built on the Certainly Platform.Three steps. Simpler than you think1. Name you agent & describe it's job Give it a name and write two sentences on what it does. Tell it what it should never do. No flowcharts, no decision trees, no code.Example Prompt:"You are Maya, a support agent for our store. You help customers track orders and answer product questions. Never discuss competitor pricing."2. Give it access to your systemsConnect your tools in a few clicks. Give the agent live web search, plug in MCP servers, or wire up your existing systems. It uses whatever it needs to resolve the conversation.3. LaunchHit publish. Your agent handles real customers on every channel you choose, around the clock. No maintenance, no supervision required.See it in actionIntegrating with All Your Existing SoftwareShopifyRetrieve order and customer data from Shopify for conversations.OpenAIAutomatically generate human-like replies to customers.ZendeskCreate and update tickets, and pass metadata to any field.Google AnalyticsPost conversation-related events to your GA property.KlaviyoSubscribe chat visitors or post visitor events to your Klaviyo account.See all integrationsIntegrating with All Your Existing SoftwareShopifyRetrieve order and customer data from Shopify for conversations.OpenAIAutomatically generate human-like replies to customers.ZendeskCreate and update tickets, and pass metadata to any field.Google AnalyticsPost conversation-related events to your GA property.KlaviyoSubscribe chat visitors or post visitor events to your Klaviyo account.See all integrationsIntegrating with All Your Existing SoftwareShopifyRetrieve order and customer data from Shopify for conversations.OpenAIAutomatically generate human-like replies to customers.ZendeskCreate and update tickets, and pass metadata to any field.Google AnalyticsPost conversation-related events to your GA property.KlaviyoSubscribe chat visitors or post visitor events to your Klaviyo account.See all integrationsFrequently Asked QuestionsWhat is an AI Agent?An AI agent is a digital assistant designed to interact with your customers, answer their questions, and help them complete tasks—instantly and at any time. Unlike chatbots, our AI agents are tailored to your business, providing personalized, human-like conversations that improve customer experiences and reduce your team’s workload.How much work must we do ourselves?Almost none. We handle everything—from building tailored AI agents to integrating them with your systems—so you can start seeing results without adding to your team’s workload.Can the AI interact with customers across platforms?Yes. Our AI solutions provide seamless engagement across chat, email, social media, and even QR codes—ensuring customers get consistent, personalized experiences wherever they connect with you.How quickly can we start seeing results?Most customers see measurable improvements within days of implementation—faster response times, reduced support tickets, and increased sales, all with minimal disruption to your operations.Get AI Insights in Our BlogUnderstanding MCP Servers: The Future of AI IntegrationAI Game Recommendations: How Real-Time Personalization Lifts Casino LTV 25%AI Casino Support: Reduce Churn by 44% with 24/7 Player HelpSee the platform in actionGet a demo --- Subscription PlansFlexible, value-based plans that provide you with the tools to scale with Conversational AIStarterUp to 24k annual conversationsINCLUDED SETUPPre-Built Integrations Library & KB Training Unlimited AI AgentsWeb Widget Channel OnlyStandard Email SupportAccess to Video AcademyContact usSend RequestMOST POPULARProfessionalUp to 120k Annual ConversationsINCLUDED SETUP3 Custom Workflows(Included with Annual Agreement)Unlimited AI AgentsWeb + 1 Channel (Choose b/w Meta/Email)CRM-Driven PersonalizationPooled Success TeamContact usSend RequestEnterpriseUp to 300k Annual Conversations*INCLUDED SETUP5 Complex Workflows(Included with Annual Agreement)Unlimited AI AgentsUnlimited ChannelsWhite-Label CustomizationDedicated Success ManagerContact usSend RequestConversation Cap & overage:Your plan includes up to the stated annual conversation volume. If you are approaching your limit, we will help you upgrade to the right tier so your experience stays smooth.TestimonialsSøstrene GreneWorking with the team at Certainly was a great experience for Søstrene Grene. We greatly appreciated their responsiveness and kindness throughout the collaboration. They were instrumental in setting up our first chatbot on our Danish webstore, which enhanced our customer service.Xavier Walle - CX Product Owner at Søstrene GreneAdd-onsDedicated OnboardingGuided sessions, full access to the Certainly Academy, plus supporting materials so your team can confidently manage the platform.AI ConsultingHands on help from strategy to execution, including architecture, custom integrations, fully built AI agents, and advanced reporting.Custom CommercialsCommercial terms tailored to your needs, including OEM and SLAs, designed for flexibility and value.Our Customer IndustriesHere you can find the industries some of our customers belong to. Certainly offers a highly flexible design platform that allows you to customize your chatbot regardless of industry.Get a tailored demo --- Stop Building Flows.Start Managing Outcomes.The flowchart era is over. Deploy digital workers that act..Deploy Your First AgentDeploy Your First AgentSee the DifferenceSee the DifferenceWhy are you still connecting dots?Traditional bots are brittle. One unexpected user reply breaks the whole chain. See the difference below.THE OLD WAYThe Flowchart TrapRequires manual mapping of every single possibility.THE CERTAINLY WAYAgentic AutonomyDefine the goal. The Agent finds the path.ProcessFrom Brief to BossFrom Brief to Bossin 3 Simple Stepsin 3 Simple StepsStep 01Set GuardrailsDon't script the conversation. Just define the sandbox: "You are a sales agent. You can offer up to 10% discount. Don't discuss politics."Step 02Connect BrainPlug in your LLM of choice (OpenAI, Anthropic) and your tools (Shopify, Salesforce). The Agent reads your API docs automatically.Step 03Go LiveOur engine generates the prompts. You hit publish. You now have a digital employee that thinks, acts, and solves problems 24/7.Hire a colleague,not a script.Chatbots are like textbooks, passive and rigid. Agents are like teachers, adaptive, goal-oriented, and helpful.Standard Chatbots: Waits for exact keywords. Breaks when user changes topic. "I didn't catch that."Certainly Agent: Pursues the user's goal. Asks clarifying questions. Executes actions in real systems.Zero-Workflow ArchitectureStop drawing trees. The system uses recursive reasoning to handle edge cases you never even thought of.Self-HealingIf a user goes off-script, the Agent gently guides them back seamlessly.API ChainingLook up orders, process refunds, and update CRMs in one fluid sequence.EU Compliant & Expertly GuardedWe master the prompting and strict guardrails so you don't have to. Built with European compliance standards at the core.Learn more about our Standards →Ready to let go?Retire your flowcharts. Empower your customers. Deploy your first true autonomous agent in minutes.See it in action --- AI-Powered Customer Support That Never SleepsDeliver 24/7 resolutions with advanced chatbots, reduce response times across every channel, and keep your customers delighted—no matter the complexity of their questions or the hour of the day.See it in actionCut resolution time Improve CSATIncrease Agent ProductivityGet Better InsightsWhy Choose Certainly for Customer Support?Instant Responses & Personalized Care: Keep customers happy with automated chatbots that resolve common queries on the spot—no more ticket backlogs.Seamless Escalation to Live Agents: When issues get complex, our AI smoothly hands them off to the right team member, ensuring high-value interactions stay personal.Cost Savings & Efficiency: Automate repetitive questions so your staff can focus on tasks that truly impact your bottom line.Actionable Insights & Analytics: Track conversation data in real time, spot bottlenecks, and continuously improve your support strategy.Get a demo"Working with Certainly has been a game-changer for us. Thanks to Certainly and their support, we reduced human-handled inquiries to 3%, saving us from manually responding to over 140k inquiries per year!"Senior Project Manager, Fintiba GmbHCustomers hate bad chatbots. So do we.That's why we build AI agents with generative and visual abilities. This means that the AI agent will actually perform as a human agent—using and understanding natural language and all it's nuances, and being able to view and understand images.See it in actionFintiba's AI Agent: FintibotFintiba GmbH redefined customer service in financial and insurance for international students and employees moving to Germany with FintiBot—an AI agent built on the Certainly platform. Today, 97% of all conversations are fully automated, leading to a remarkable 125% increase in customer satisfaction and an 85% reduction in escalated conversations, while serving over 10,000 monthly interactions.Read CaseHow It WorksSet Up We handle everything—from setup to integrations—so your team can start seeing value immediately.Automate Certainly automates repetitive tasks and answers common queries instantly, improving efficiency.Optimize Use our reporting and insights to refine and enhance your support operations continuously.Get a demo"Having half our tickets resolved automatically has made a huge difference to the Customer Service team!"CEO, Lucy & YakActionable Customer InsightsStruggling to understand what your customers really want? Certainly helps you turn every interaction into real, usable insights that drive growth, improve experiences, and optimize your support flows.Our AI chatbots don’t just answer questions—they gather feedback, reveal product gaps, and surface new feature ideas. With our analytics tools, you can easily spot patterns in customer behavior, monitor key metrics like fallback and helpfulness rates, and understand where your customer journey needs work.Powerful Conversation AnalyticsGet detailed KPI reports and conversation summaries that help you track performance and uncover trends.Smarter Optimization with Real-Time DataQuickly improve flows and automation using insights based on actual user behavior and sentiment.Insights for Every DepartmentFrom Support and Marketing to IT and C-suite—our data helps every team align on what your customers are thinking, feeling, and needing.Learn moreProven Results30% Cost Reduction70% Tickets Resolution90% Customer SatisfactionBuilt for Customer SupportCertainly empowers support teams with AI that reduces ticket volume, speeds up resolutions, and boosts customer satisfaction. Our platform integrates seamlessly, allowing agents to focus on complex issues while automation handles the rest.Get a demoReady to transform your support?Try it out