Response cx

Skip to main contentTrusted byCX & Ops Without The HeadachesReplace your BPO with Autonomous AI Agents that do the work. We automate 80% of CX and Ops workflows for $100M+ DTC brands.Resolution over Deflection. Most AI is read-only—it deflects tickets to look good on dashboards. Ours has write-access: cancel orders, update subscriptions, issue refunds. Autonomously.Book Your System AuditSee the ROI MathPay for Outcomes, Not Seats80% Automation or RefundWrite-Access AgentsSee The Difference15 Minutes → 30 SecondsWatch how a simple subscription cancellation goes from swivel-chair nightmare to instant resolution.Before: 15 minAfter: 30 secResponseCX Agent Workflow0:300:00CCustomer emails: "Cancel my subscription"0:02Agent identifies intent, pulls Recharge data0:08Agent executes cancellation via API0:15Agent logs action with audit trail0:22Agent sends personalized confirmation0:30Customer receives confirmationSystems touched: 3 (API)Human time: 0 seconds30x fasterSee Your Workflows TransformedA New Interface for Ops, See It In ActionThe Agentic ConsoleWatch our AI agents resolve real customer tickets autonomously—pulling order data, executing actions, and responding in seconds.console.stateset.appWatch 2-minute demoReal-timeOrder & subscription context pulled instantlyWrite-AccessExecute refunds, cancellations, swaps via APIAudit TrailEvery action logged with full transparencyProcessFrom Onboarding to AutomationNo 6-month implementation. No army of consultants. Just results in days.Step 01We Map Your SOPsSend us your existing playbooks and escalation rules. We handle the setup—connecting Shopify, Gorgias, Recharge, and your 3PL. Done For You.Zero engineering liftStep 02Configure & ApproveWe build your automation logic. You approve thresholds for refunds, exchanges, cancellations, and escalations. Your rules, enforced by code.You stay in controlStep 03Go Live in 2 WeeksAgents start resolving tickets autonomously. Monitor everything in real-time. Scale from 1K to 100K tickets without adding headcount.80% automation or refundStart Your ImplementationIntegrationsFully integrated with the stack you already runConnect ResponseCX to your commerce, support, logistics, and finance tools in minutes. Our MCP-powered integrations keep every action auditable and synced in real time.Native integrations with Shopify, Gorgias, Zendesk, Recharge, Loop, Happy Returns, and 40+ more.Secure MCP data bridges pull order, subscription, and loyalty context into every conversation.Configurable playbooks automate refunds, replacements, subscriptions, and escalations with audit trails.Browse integrationsAsk about custom connectors+40 more out-of-the-box connectorsThe ROI MathThe Math Your CFO Will LoveFor a $100M GMV brand with 15,000 monthly ticketsCurrent Annual CX Spend$500kBPO + tools + managementWith ResponseCX$100K80% automated at outcome pricingYOUR SAVINGSAnnual Savings$400K60% OpEx reductionCalculate Your SavingsBased on average customer data. Your actual savings calculated live on the call.We already have a chatbot (Gorgias Automate / AI Agent). How is this different?What if the AI hallucinates or makes a mistake?Is this hard to set up? We don't have engineering resources.Will this replace my CX team?How is ResponseCX priced?What integrations do you support?Still have questions?Talk to our team --- Payback guarantee • Annual saves 2 monthsPricing that pays for itself — fast.ResponseCX resolves outcomes autonomously so your team focuses on moments that matter. Every engagement starts with a clear ROI target and a 30‑day payback guarantee.BFCM Voice Pilot— go live in 14 days, cancel anytimeStart Pilot →Start free trialTalk with salesMonthlyAnnual (2 mo free)EmailDeep inbox automations resolve tickets end-to-end with human-grade guardrails.ChatLive chat flows hand off seamlessly between AI agents and your human team.SocialSurface-ready responders for Instagram, Facebook, and X with tone control.VoiceNatural voice agents handle calls, capture intents, and escalate when needed.Avg. payback≤45 daysCustomer CSAT lift+20–25%Hours returned to team160+/moPlatform plansChoose the runway that matches your automation goalsImplementation included on annual. Month‑to‑month available with a setup fee.CoreAutomate one primary channel with actions & outcome tracking.$35,000/yr (2 months free)Voice OR Email OR Chat OR Social. Includes ROI Tracker v1.Agent live in 14 daysActions, Escalations & GuardrailsROI Tracker v1Start Free TrialSuiteAll channels unified + Evals, ROI v2, and priority support.Most popular$80,000/yr (2 months free)Best for Shopify + Gorgias brands scaling outcomes across channels.Voice + Email + Chat + SocialOutcome dashboards v2 & EvalsPriority launch & QBRs tied to outcomesBook Live DemoEnterpriseMulti‑brand/region with enterprise controls and dedicated infra.$280,000/yr (2 months free)SSO/SAML, roles & environments, audit logs, bespoke SLAs.All channels & actionsBespoke workflows & SLAsDedicated infrastructure & success teamTalk to UsWhite‑glove implementation included on annual (2 months free). Month‑to‑month: setup fee applies with forward deployed engineering hours.Payback guarantee: if we miss the agreed ROI window, we credit the difference.Every plan includes outcomes analytics, guardrails, and human takeover.Estimate your ROI in 10 secondsUse your own numbers to see how quickly Suite pays for itself.Tickets/Calls per monthAutomation rate (%)Cost per ticket ($)Automated outcomes / mo1,750Estimated savings / mo$6,125Net vs Suite @ $5k+$1,125Months to pay back1Estimates only. Suite pricing varies by volume and complexity. We’ll calibrate during your pilot and QBRs.“We paid for the platform in the first month.”“ResponseCX went live on voice in under two weeks and now resolves a majority of volume before it hits our team. The ROI dashboard makes savings obvious — CFO buy‑in was a non‑event.”VP of CX, high‑growth DTC brandOutcome anchoredPrefer to pay only for outcomes?Outcomes‑based pricing lets you pay per autonomous resolution with total transparency on volume, savings, and CSAT.Pay‑per‑outcomeTest automation volume without a fixed platform commitment.From $2.00per autonomous outcomeOnly pay when outcomes are fully resolvedTransparent real‑time reportingMonthly invoicing, cancel anytimeDesign your outcome modelVolume commitmentsPredictable pricing that scales down as automation volume grows (best on annual).As low as $1.50per autonomous outcomeRate locks with consumption bandsDedicated success managerOutcome definition tailored to your businessDesign your outcome modelExpand outcomesAdd‑onsLand with Core or Suite, then expand by ticket type. Most brands add 1–2 modules in their first two quarters.Order Care$500–$1,500/moWISMO, address changes, cancellations, replacements.Subscription Care$500–$1,500/moSkips, swaps, churn-saves, winbacks with SMS follow-ups.Warranty Agent$500–$1,500/moClaims intake, serial checks, replacements, RMAs.Ready to autonomously resolve your next 10,000 outcomes?Start with a low‑risk pilot or jump straight into outcomes‑based automation — we’ll meet you where you are.Start free trialPartner with our team --- SnapshotYour modeled impactThese metrics update instantly as you adjust workload, cost, and experience assumptions.Monthly savings$23,480.00+93.9% vs manual run rateAnnualized impact$281,760.00Includes ResponseCX license costROI vs ResponseCX investment1,444.7%Year-one viewPayback period0.8 moMonths to recoup annual spendInputsTune your support baselineShape the model with your current ticket volume, operating costs, and expected improvements.Support volumeModel ticket load, handle time, and how much of it ResponseCX can automate.Monthly tickets10,000Average handle time10 minAutomation-ready share28 %Cost structureBlend hourly labor rates and competing vendor pricing to compare investment options.Human agent wage$Cost per automated ticket$ResponseCX subscription$Scale plan monthly investment.Per-automation platform license (annual)$Per-automation support fees (monthly)$Experience metricsForecast how ResponseCX affects response speed and satisfaction.Current first responseminProjected first responseminCurrent time to resolutionminProjected time to resolutionminCurrent CSAT%Expected CSAT lift%ComparisonScenario breakdownContrast the all-manual baseline with ResponseCX and per-automation vendor economics.Manual support baselineTickets handled manually10,000Monthly hours1666.7 hrsMonthly cost$25,000.00With ResponseCXAutomated coverage28%Manual tickets remaining7,200Monthly investment$1,520.00Annual total (incl. platform)$23,240.00Per-automation vendorMonthly automation spend$2,100.00Monthly support fees$1,000.00Annual license cost$5,000.00Annual total$42,200.00SavingsKey takeawaysHighlight the economics that matter to your finance and CX stakeholders.Savings headlineMonthly savings with ResponseCX $23,480.00Annualized impact $281,760.00Savings vs per-automation pricing $1,580.00 (+51%)Investment storyROI vs ResponseCX investment 1,444.7%Payback period 0.8 moAutomation coverage 28%Legacy stackTotal cost of ownershipQuantify the existing vendor and infrastructure spend ResponseCX can retire.Outsourced CX support (annual)$Outsourced development (annual)$Infra / tooling (annual)$CategoryLegacy spendWith ResponseCXAnnual savingsOutsourced CX support$30,000$0$30,000Outsourced development$60,000$0$60,000Infra / tooling$18,000$0$18,000Legacy cost base$108,000Company keeps (65%)$42,120ResponseCX share (35%)$22,680ExperienceCustomer experience liftBring the financial story together with tangible CX improvements.First response time1 min+80% vs todayTime to resolution3 min+85% vs todayCustomer satisfaction90%+5% assumed liftNext stepsReady to build your automation roadmap?Use this plan to align stakeholders, then connect with our team to tailor an AI agent rollout.Capture these assumptions and invite your finance, operations, or CX leaders to collaborate.We'll bring benchmark data, rollout playbooks, and guidance on how to operationalize ResponseCX.