Qlient

Join the waitlist As part of our launch, we are personally onboarding clients to ensure a smooth and tailored experience. Thank You for Joining Our Waitlist! Our team will be in touch with you shortly to guide you through the next steps. Oops! Something went wrong. The AI Receptionist for Beauty Salons & Spas Answers every call. Schedules appointments, and promotes your services with finesse. Talk to us Watch Demo Optimize with Your Dashboard. Access call logs, recordings, summaries, and transcripts, along with client data, in a single, powerful dashboard. Watch Demo Features Some of the main features. More to come. 24/7 Assistant Tailor your assistant to your business specifics. Our AI will learn your business, and promote your services. Integrates into your system Our AI integrates effortlessly into your existing setup, so you won't even know its there. Summaries & Analytics Get access to call insights, including summaries, transcripts, recordings, and more. Appointment Scheduling Seamless books, reschedules, and cancels appointments, just like a real receptionist. Ultra-realistic Voices Hyper-realistic voice technology, bringing a human touch to every conversation. Redirecting Calls Client needs to speak to a human? We can redirect calls to the right place, enhancing client support. Use cases Here are some of the most common use cases in the beauty industry. Qlient handles it all Appointment Booking General Business Questions Inquiries About Services & Pricing How Qlient works Ensure every call is answered, every appointment set, and watch as your revenue grows. Sign Up Schedule a call, and we'll get you a hands-on onboarding to help you get setup. Configure your AI assistant Customize your assistant to replicate the attentive and personalized care your business is known for. Process your calls Start processing calls with your assistant and witness your business transformation. Listen to our clients Frequently asked Questions Got questions? We’ve got answers. Reach out for personalized support. What is Qlient? Qlient is our advanced artificial intelligence system designed to be the AI receptionist for beauty salons & spas. It operates 24/7, using hyper-realistic voices to interact seamlessly with callers. Beyond just answering calls, Qlient can book appointments, summarize conversations, manage calendars, record calls, and integrates into your existing management software, ensuring a smooth and efficient communication experience for both businesses and their customers. How does Qlient handle complex customer inquiries? Qlient is designed to manage a wide range of customer inquiries with advanced comprehension and context recognition. For complex questions that require a nuanced response or human expertise, the AI is programmed to recognize these scenarios and seamlessly escalate the call to a human representative. Our system ensures a smooth transition, providing the representative with the call history and customer query details for a continuous and efficient support experience. What makes Qlient different from other voice assistants? Qlient distinguishes itself as an AI receptionist expertly tailored for the beauty and spa industry. It's not just responsive—it’s a proactive partner, learning from each client interaction to enhance your business’s touch. With seamless integration into top industry platforms like Meevo, Mindbody, Zenoti, and more, Qlient evolves with your operations, ensuring a bespoke, ever-improving client experience. Talk to us Please fill the following form with your message. Submitted! Thanks for reaching out. We will get back to you soon. Oops! Something went wrong. All rights reserved 2024 Qlient, Inc Terms of Service | Privacy Policy --- GeneralCommunityEngineering#TheRightBalanceBetweenAI&HumanTouchThe Future of Customer Service #EmpoweringSmallBusinessesEmpowering Small Businesses Using AI Technology#TheQlientAIRevolutionAdvancements in Voice AI Technology#Spa&SalonEfficiencyTransforming Spa and Salon Efficiency. #SalonOperationswithAIInnovating Salon Operations with AI#BeautyProfessionalsEmpowering Beauty Professionals#CalendarManagementAI Voice Assistants in Hair and Beauty Salons#ResponsivenessImproving AI Voice Assistant Responsiveness for Client Engagement#ScalabilityScalability Challenges in AI Voice Assistant Systems#NoisyEnvironmentsImproving Voice Recognition Accuracy in Noisy Environments#Ultra-RealisticAIVoicesThe Engineering Behind Ultra-Realistic AI VoicesAll rights reserved 2024 Qlient, IncTerms of Service|Privacy Policy --- Terms of ServiceSummaryHey! We did our best to summarize the Terms of Service of our platform to be easily understood.Be at least 13 years or olderQlient will email youYou agree to not host any illegal contentYou are responsible for what you do with Qlient Qlient is provided to you "as-is"We will try to notify you when these terms changeTo use Qlient, you must agree to the Terms of Service.View the full ToS below 1. IntroductionWelcome to Qlient AI. Please read on to learn the rules and restrictions that govern your use of our website(s), products, services, and applications (the “Services”). If you have any questions, comments, or concerns regarding these terms or the Services, please contact us at Email: Support@qlient.ai These Terms of Use (the “Terms”) are a binding contract between you and QLIENT AI CORPORATION (“Qlient AI,” “we,” and “us”). Your use of the Services in any way means that you agree to all of these Terms, and these Terms will remain in effect while you use the Services. These Terms include the provisions in this document as well as those in the Privacy Policy. Your use of or participation in certain Services may also be subject to additional policies, rules, and/or conditions (“Additional Terms”), which are incorporated herein by reference, and you understand and agree that by using or participating in any such Services, you agree to also comply with these Additional Terms. Please read these Terms carefully. They cover important information about Services provided to you and any charges, taxes, and fees we bill you. These Terms include information about future changes to these Terms, automatic renewals, limitations of liability, a class action waiver, and resolution of disputes by arbitration instead of in court. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES ARE SUBJECT TO THE FOLLOWING TERMS; IF YOU DO NOT AGREE TO ALL OF THE FOLLOWING, YOU MAY NOT USE OR ACCESS THE SERVICES IN ANY MANNER.ARBITRATION NOTICE AND CLASS ACTION WAIVER: Except for certain types of disputes outlined in the arbitration agreement section below, you agree that disputes between you and Qlient AI will be resolved through binding, individual arbitration, and you waive your right to participate in a class action lawsuit or class-wide arbitration.2. Will these Terms ever change?Qlient AI is continuously working to enhance its Services, necessitating possible modifications to these Terms. We hold the right to alter the Terms at any time. Should there be any changes, we'll inform you through a notification on our site at https://qlient.ai, via email, or through another method. If the new Terms are not acceptable to you, you have the option to reject them. However, this would mean you can no longer access the Services. Using the Services after any changes to the Terms implies your agreement to all modifications. Changes initiated by us will be communicated as mentioned, and no amendment or modification to these Terms is valid unless it is documented in writing and signed by both you and Qlient AI.3. What about my privacy?Qlient AI is deeply committed to the privacy of its users. For the most current Qlient AI Privacy Policy, please click here. Children’s Online Privacy Protection Act Under the Children’s Online Privacy Protection Act (COPPA), online service providers must secure parental consent before collecting personally identifiable information from children under 13. Qlient AI does not knowingly gather such information from children under this age. If a child under 13 inadvertently provides personal information, Qlient AI commits to deleting this information promptly. Concerns regarding the information of children under 13 should be directed to support@qlient.ai.4. What are the basics of using Qlient AI?You may be required to sign up for an account, select a password and user name (“Qlient AI User ID”), and provide us with certain information or data, such as your contact information. You promise to provide us with accurate, complete, and updated registration information about yourself. You may not select as your Qlient AI User ID a name that you do not have the right to use, or another person’s name with the intent to impersonate that person. You may not transfer your account to anyone else without our prior written permission. Additionally, you may be able to access certain parts or features of the Services by using your account credentials from other services (each, a “Third Party Account”), such as those offered by GitHub and Magic Link. By using the Services through a Third Party Account, you permit us to access certain information from such account for use by the Services. You are ultimately in control of how much information is accessible to us and may exercise such control by adjusting your privacy settings on your Third Party Account. You represent and warrant that you are an individual of legal age to form a binding contract (or if not, you’ve received your parent’s or guardian’s permission to use the Services and have gotten your parent or guardian to agree to these Terms on your behalf). If you’re agreeing to these Terms on behalf of an organization or entity, you represent and warrant that you are authorized to agree to these Terms on that organization’s or entity’s behalf and bind them to these Terms (in which case, the references to “you” and “your” in these Terms, except for in this sentence, refer to that organization or entity).You will only use the Services for your own internal, personal, non-commercial use, and not on behalf of or for the benefit of any third party, and only in a manner that complies with all laws that apply to you. If your use of the Services is prohibited by applicable laws, then you aren’t authorized to use the Services. We can’t and won’t be responsible for your using the Services in a way that breaks the law. You will not share your Qlient AI User ID, account, or password with anyone, and you must protect the security of your Qlient AI User ID, account, password, and any other access tools or credentials. You’re responsible for any activity associated with your Qlient AI User ID and account.5. What about messaging?As part of the Services, you may receive communications through the Services, including messages that Qlient AI sends you (for example, via email). When signing up for the Services, you will receive a welcome message and instructions on how to stop receiving messages.6. Are there restrictions in how I can use the Services?You represent, warrant, and agree that you will not provide or contribute anything, including any Content or User Submission, to the Services, or otherwise use or interact with the Services, in a manner that:Infringes or violates the intellectual property rights or any other rights of anyone else (including Qlient AI)Violates any law or regulation, including, without limitation, any applicable export control laws, privacy laws or any other purpose not reasonably intended by Qlient AIIs dangerous, harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionableJeopardizes the security of your Qlient AI User ID, account or anyone else’s (such as allowing someone else to log in to the Services as you)Attempts, in any manner, to obtain the password, account, or other security information from any other userViolates the security of any computer network, or cracks any passwords or security encryption codesRuns Mail-list, Listserv, any form of auto-responder or “spam” on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services’ infrastructure);“crawls,” “scrapes,” or “spiders” any page, data, or portion of or relating to the Services or Content (through use of manual or automated means)Copies or stores any significant portion of the ContentDecompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services.A violation of any of the foregoing is grounds for termination of your right to use or access the Services.7. What are my rights in the Services?The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions (as defined below) and so forth (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won’t use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell, commercialize or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else’s (including Qlient AI's) rights. Subject to these Terms, we grant each user of the Services a worldwide, non-exclusive, non-sublicensable and non-transferable license to use (i.e., to download and display locally) Content solely for purposes of using the Services. Use, reproduction, modification, distribution or storage of any Content for any purpose other than using the Services is expressly prohibited without prior written permission from us. You understand that Qlient AI owns the Services. You won’t modify, publish, transmit, participate in the transfer or sale of, reproduce (except as expressly provided in this Section), create derivative works based on, or otherwise exploit any of the Services. The Services may allow you to copy or download certain Content, but please remember that even where these functionalities exist, all the restrictions in this section still apply.8. What about anything I contribute to the Services – do I have to grant any licenses to Qlient AI or to other users?User SubmissionsAnything you post, upload, share, store, or otherwise provide through the Services is your “User Submission”. Some User Submissions may be viewable by other users. You are solely responsible for all User Submissions you contribute to the Services. You represent that all User Submissions submitted by you are accurate, complete, up-to-date, and in compliance with all applicable laws, rules, and regulations. You agree that you will not post, upload, share, store, or otherwise provide through the Services any User Submissions that: (i) infringe any third party's copyrights or other rights (e.g., trademark, privacy rights, etc.); (ii) contain sexually explicit content or pornography; (iii) contain hateful, defamatory, or discriminatory content or incite hatred against any individual or group; (iv) exploit minors; (v) depict unlawful acts or extreme violence; (vi) depict animal cruelty or extreme violence towards animals; (vii) promote fraudulent schemes, multi-level marketing (MLM) schemes, get rich quick schemes, online gaming and gambling, cash gifting, work from home businesses, or any other dubious money-making ventures; or (viii) that violate any law.LicensesIn order to display your User Submissions on the Services, and to allow other users to enjoy them (where applicable), you grant us certain rights in those User Submissions (see below for more information). Please note that all of the following licenses are subject to our Privacy Policy to the extent they relate to User Submissions that are also your personally-identifiable information. By submitting User Submissions through the Services, you hereby do and shall grant Qlient AI a worldwide, non-exclusive, perpetual, royalty-free, fully paid, sublicensable and transferable license to use, edit, modify, truncate, aggregate, reproduce, distribute, prepare derivative works of, display, perform, and otherwise fully exploit the User Submissions in connection with this site, the Services and our (and our successors’ and assigns’) businesses, including without limitation for promoting and redistributing part or all of this site or the Services (and derivative works thereof) in any media formats and through any media channels (including, without limitation, third party websites and feeds), and including after your termination of your account or the Services. You also hereby do and shall grant each user of this site and/or the Services a non-exclusive, perpetual license to access your User Submissions through this site and/or the Services, and to use, edit, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions, including after your termination of your account or the Services. For clarity, the foregoing license grants to us and our users do not affect your other ownership or license rights in your User Submissions, including the right to grant additional licenses to your User Submissions, unless otherwise agreed in writing. You represent and warrant that you have all rights to grant such licenses to us without infringement or violation of any third party rights, including without limitation, any privacy rights, publicity rights, copyrights, trademarks, contract rights, or any other intellectual property or proprietary rights. Finally, you understand and agree that Qlient AI, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.9. Who is responsible for what I see and do on the Services?Any information or Content publicly posted or privately transmitted through the Services is the sole responsibility of the person from whom such Content originated, and you access all such information and Content at your own risk, and we aren’t liable for any errors or omissions in that information or Content or for any damages or loss you might suffer in connection with it. We cannot control and have no duty to take any action regarding how you may interpret and use the Content or what actions you may take as a result of having been exposed to the Content, and you hereby release us from all liability for you having acquired or not acquired Content through the Services. We can’t guarantee the identity of any users with whom you interact in using the Services and are not responsible for which users gain access to the Services. You are responsible for all Content you contribute, in any manner, to the Services, and you represent and warrant you have all rights necessary to do so, in the manner in which you contribute it. The Services may contain links or connections to third-party websites or services that are not owned or controlled by Qlient AI. When you access third-party websites or use third-party services, you accept that there are risks in doing so, and that Qlient AI is not responsible for such risks. Qlient AI has no control over, and assumes no responsibility for, the content, accuracy, privacy policies, or practices of or opinions expressed in any third-party websites or by any third party that you interact with through the Services. In addition, Qlient AI will not and cannot monitor, verify, censor or edit the content of any third-party site or service. We encourage you to be aware when you leave the Services and to read the terms and conditions and privacy policy of each third-party website or service that you visit or utilize. By using the Services, you release and hold us harmless from any and all liability arising from your use of any third-party website or service. Your interactions with organizations and/or individuals found on or through the Services, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such organizations and/or individuals. You should make whatever investigation you feel necessary or appropriate before proceeding with any online or offline transaction with any of these third parties. You agree that Qlient AI shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between participants on this site or Services, or between users and any third party, you agree that Qlient AI is under no obligation to become involved. In the event that you have a dispute with one or more other users, you release Qlient AI, its directors, officers, employees, agents, and successors from claims, demands, and damages of every kind or nature, known or unknown, suspected or unsuspected, disclosed or undisclosed, arising out of or in any way related to such disputes and/or our Services. You shall and hereby do waive California Civil Code Section 1542 or any similar law of any jurisdiction, which says in substance: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”10. Will Qlient AI ever change the Services?We're always aiming to enhance Qlient AI's Services, which means they might change over time. This could involve suspending or discontinuing parts of the Services, introducing new features, setting limits on existing features, or restricting access to parts or the entirety of the Services. While we strive to notify you of significant changes that could negatively affect you, advance notice isn't always possible. We also reserve the right to remove any Content from the Services at our discretion, without notice, especially if it's alleged to violate these Terms.11. Do the Services cost anything?The Services may be free or we may charge a fee for using the Services. If you are using a free version of the Services, we will notify you before any Services you are then using begin carrying a fee, and if you wish to continue using such Services, you must pay all applicable fees for such Services. Paid Services. Certain of our Services may be subject to payments now or in the future (the “Paid Services”). Please see our Paid Services page for a description of the current Paid Services. Please note that any payment terms presented to you in the process of using or signing up for a Paid Service are deemed part of these Terms. Billing. We use a third-party payment processor (the “Payment Processor”) to bill you through a payment account linked to your account on the Services (your “Billing Account”) for use of the Paid Services. The processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Terms. Currently, we use Stripe, Inc. as our Payment Processor. You can access Stripe’s Terms of Service at https://stripe.com/us/checkout/legal and their Privacy Policy at https://stripe.com/us/privacy. We are not responsible for any error by, or other acts or omissions of, the Payment Processor. By choosing to use Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any use of such Paid Services in accordance with the applicable payment terms, and you authorize us, through the Payment Processor, to charge your chosen payment provider (your “Payment Method”). You agree to make payment using that selected Payment Method. We reserve the right to correct any errors or mistakes that the Payment Processor makes even if it has already requested or received payment. Payment Method. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer, or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing Account upon demand. Recurring Billing. Some of the Paid Services may consist of an initial period, for which there is a one-time charge, followed by recurring period charges as agreed to by you. By choosing a recurring payment plan, you acknowledge that such Services have an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY) WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT YOU HAVE TERMINATED THIS AUTHORIZATION OR WISH TO CHANGE YOUR PAYMENT METHOD. SUCH NOTICE WILL NOT AFFECT CHARGES SUBMITTED BEFORE WE REASONABLY COULD ACT. TO TERMINATE YOUR AUTHORIZATION OR CHANGE YOUR PAYMENT METHOD, GO TO ACCOUNT SETTINGS.Current Information Required. YOU MUST PROVIDE CURRENT, COMPLETE AND ACCURATE INFORMATION FOR YOUR BILLING ACCOUNT. YOU MUST PROMPTLY UPDATE ALL INFORMATION TO KEEP YOUR BILLING ACCOUNT CURRENT, COMPLETE AND ACCURATE (SUCH AS A CHANGE IN BILLING ADDRESS, CREDIT CARD NUMBER, OR CREDIT CARD EXPIRATION DATE), AND YOU MUST PROMPTLY NOTIFY US OR OUR PAYMENT PROCESSOR IF YOUR PAYMENT METHOD IS CANCELED (E.G., FOR LOSS OR THEFT) OR IF YOU BECOME AWARE OF A POTENTIAL BREACH OF SECURITY, SUCH AS THE UNAUTHORIZED DISCLOSURE OR USE OF YOUR USER NAME OR PASSWORD. CHANGES TO SUCH INFORMATION CAN BE MADE AT ACCOUNT SETTINGS. IF YOU FAIL TO PROVIDE ANY OF THE FOREGOING INFORMATION, YOU AGREE THAT WE MAY CONTINUE CHARGING YOU FOR ANY USE OF PAID SERVICES UNDER YOUR BILLING ACCOUNT UNLESS YOU HAVE TERMINATED YOUR PAID SERVICES AS SET FORTH ABOVE. Change in Amount Authorized. If the amount to be charged to your Billing Account varies from the amount you preauthorized (other than due to the imposition or change in the amount of state sales taxes), you have the right to receive, and we shall provide, notice of the amount to be charged and the date of the charge before the scheduled date of the transaction. Any agreement you have with your payment provider will govern your use of your Payment Method. You agree that we may accumulate charges incurred and submit them as one or more aggregate charges during or at the end of each billing cycle. Auto-Renewal for Paid Services. Unless you opt out of auto-renewal, which can be done through your account settings, any Paid Services you have signed up for will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional rate. To change or resign your Paid Services at any time, go to account settings. If you terminate a Paid Service12. What if I want to stop using the Services?You’re free to do that at any time by contacting us at support@qlient.ai; please refer to our Privacy Policy, as well as the licenses above, to understand how we treat information you provide to us after you have stopped using our Services. Qlient AI is also free to terminate (or suspend access to) your use of the Services or your account for any reason in our discretion, including your breach of these Terms. Qlient AI has the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms. Account termination may result in destruction of any Content associated with your account, so keep that in mind before you decide to terminate your account. If you have deleted your account by mistake, contact us immediately at support@qlient.ai – we will try to help, but unfortunately, we can’t promise that we can recover or restore anything. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership of intellectual property rights, and terms regarding disputes between us, including without limitation the arbitration agreement.13. Can I refer other users?From time to time, Qlient AI may offer rewards or incentives for referring others to the Services. For details of any current referral offers, please see our referral page. The referring user (“Referrer”) may refer individuals or entities who are neither current customers of Qlient AI nor registered users of the Services (“Referee”). A registered user is a person or entity that already has an existing account with Qlient AI. There is no limit to the number of referrals that Referrer can make, nor the cumulative rewards or incentives that the Referrer may receive through such special offer, unless otherwise indicated. Referrer will receive the stated reward or incentive for each Referee sent by the Referrer that completes the required action described in that specific offer (such as signing up for an account or making a purchase). All Referees must be first-time recipients of the offer, and multiple referrals to the same individual or entity will be disregarded. Qlient AI reserves the right to modify or terminate any special offers at any time and to revoke from Referrer and Referee the special offer at Qlient AI's discretion for any reason or for no reason whatsoever. If Qlient AI determines that Referrer or Referee is attempting to obtain unfair advantage or otherwise violate the terms or spirit of such special offer, Qlient AI reserves the right to (a) revoke any rewards or incentives issued to either Referrer or Referee and/or (b) charge the Referrer or Referee for any rewards or incentives (1) used by Referrer or Referee prior to such revocation or (2) issued by Qlient AI to any ineligible Referrer or Referee. All special offers are subject to any other terms, conditions, and restrictions set forth on the Services or presented in connection with the special offer.14. Compliance with Laws(a) User Responsibility: You agree to comply with all applicable local, state, national, and international laws and regulations in connection with your use of the Services. This includes, but is not limited to, laws and regulations related to privacy, data protection, intellectual property, consumer protection, and call recording. It is your responsibility to understand and comply with the laws applicable to your use of the Services in your jurisdiction.‍(b) Obtaining Consents: Where required by law, you must obtain all necessary consents and permissions from individuals before collecting, recording, or using their information, including call recordings. You are solely responsible for ensuring that your use of the Services, including any features like call recording, complies with all applicable legal requirements.‍(c) Liability: Qlient AI disclaims any responsibility or liability for your failure to comply with applicable laws and regulations. You agree to indemnify, defend, and hold harmless Qlient AI, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including attorneys' fees) arising from or related to your violation of any laws or regulations in connection with your use of the Services.‍(d) Notification Obligations: If applicable law requires you to notify individuals that their data is being collected, recorded, or otherwise processed, you agree to provide such notice and obtain all necessary consents before using the Services in a manner that involves such data.15. Limitation of Liability for AI AssistantQlient AI, its licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives, and agents, and each of their respective successors and assigns (Qlient AI and all such parties together, the "Qlient AI Parties") make no representations or warranties regarding the accuracy, reliability, legality, or appropriateness of the actions or responses provided by the AI assistant. You agree that Qlient AI shall not be liable for any loss, damage, or harm resulting from your use of the AI assistant, including but not limited to errors or omissions in the AI assistant's responses, any actions you take based on the AI assistant's responses, and any harm caused by relying on the AI assistant. Your use of the AI assistant is entirely at your own risk.16. Responsibility for Telephone ChargesClients are solely responsible for any telephone charges incurred as a result of using the Services, including but not limited to charges for multimedia messaging services (MMS), call forwarding, long distance calls, or any other charges associated with the use of telecommunication services in connection with the Services. Qlient AI disclaims any responsibility for such charges and will not reimburse any fees or costs associated with them. You agree to bear all such charges and to hold Qlient AI harmless from any claims or demands resulting from your use of telecommunication services in connection with the Services.17. Service Credit TermsThese Qlient AI Service Credit Terms ("Terms") govern your purchase, receipt, or use of any credit redeemable for our Services ("Service Credit"). Capitalized terms used but not defined in these Terms will have the meanings set forth in the agreement between you and Qlient AI governing your use of the applicable Services (the "Agreement").Prepaid and Promotional Service Credits: We may offer the option to prepay for certain Services through the purchase of credits ("Prepaid Service Credits"). Prepaid Service Credits represent the amount you have paid in advance for use of the respective Services. Additionally, we may offer Service Credits free of charge as part of a promotional program rather than for purchase ("Promo Service Credits"). Promo Service Credits will not be applied against any sales, use, gross receipts, or similar transaction-based taxes that may be applicable to you.Nature of Service Credits: Service Credits are not legal tender or currency; they are not redeemable, refundable, or exchangeable for any sum of money or monetary value; they have no equivalent value in fiat currency, do not act as a substitute for fiat currency, and do not confer any personal property rights upon you. Service Credits are non-transferable and may only be used in connection with the applicable Service.Finality and Expiration: All sales of Services, including sales of prepaid Services, are final. Service Credits are not refundable and expire one year after the date of purchase or issuance if not used, unless otherwise specified at the time of purchase.Account Balance Responsibility: Your available Service Credit balance may be reviewed in your Qlient AI account. You are solely responsible for verifying that the proper amount of Service Credits has been added to or deducted from your balance. Your Service Credit balance is not a bank account, digital wallet, stored value account, or other payment device.Prohibition of Transfers: We prohibit and do not recognize any purported transfers, sales, gifts, or trades of Service Credits. Evidence of any attempt to use, sell, or transfer Service Credits in any manner violates these Terms and may result in revocation, termination, or cancellation of the Service Credits and/or your use of the Services without refund and/or immediate suspension or termination of your account.18. What else do I need to know?Warranty Disclaimer. Qlient and its licensors, suppliers, partners, parent, subsidiaries or affiliated entities, and each of their respective officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Qlient AI and all such parties together, the “Qlient AI Parties”) make no representations or warranties concerning the Services, including without limitation regarding any Content contained in or accessed through the Services, and the Qlient AI Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to your participation in, the Services. The Qlient AI Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services. THE SERVICES AND CONTENT ARE PROVIDED BY QLIENT AI (AND ITS LICENSORS AND SUPPLIERS) ON AN “AS-IS” BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. Limitation of Liability. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE QLIENT AI PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) ONE-HUNDRED ($100) DOLLARS OR (II) THE AMOUNTS PAID AND/OR PAYABLE BY YOU TO QLIENT AI IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU. Indemnity. To the fullest extent allowed by applicable law, you agree to indemnify and hold the Qlient AI Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys’ fees) arising from or in any way related to any claims relating to (a) your use of the Services (including any actions taken by a third party using your account), and (b) your violation of these Terms. In the event of such a claim, suit, or action (“Claim”), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder).Assignment. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Qlient AI’s prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent. Choice of Law. These Terms are governed by and will be construed under the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to the conflicts of laws provisions thereof. Arbitration Agreement. Please read the following ARBITRATION AGREEMENT carefully because it requires you to arbitrate certain disputes and claims with Qlient AI and limits the manner in which you can seek relief from Qlient AI. Both you and Qlient AI acknowledge and agree that for the purposes of any dispute arising out of or relating to the subject matter of these Terms, Client AI's officers, directors, employees and independent contractors (“Personnel”) are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Personnel will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as the third-party beneficiary hereof.(a) Arbitration Rules; Applicability of Arbitration Agreement. The parties shall use their best efforts to settle any dispute, claim, question, or disagreement arising out of or relating to the subject matter of these Terms directly through good-faith negotiations, which shall be a precondition to either party initiating arbitration. If such negotiations do not resolve the dispute, it shall be finally settled by binding arbitration in San Francisco County, California. The arbitration will proceed in the English language, in accordance with the JAMS Streamlined Arbitration Rules and Procedures (the “Rules”) then in effect, by one commercial arbitrator with substantial experience in resolving intellectual property and commercial contract disputes. The arbitrator shall be selected from the appropriate list of JAMS arbitrators in accordance with such Rules. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction.(b) Costs of Arbitration. The Rules will govern payment of all arbitration fees. Qlient AI will pay all arbitration fees for claims less than seventy-five thousand ($75,000) dollars. Client AI will not seek its attorneys’ fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.(c) Small Claims Court; Infringement. Either you or Qlient AI may assert claims, if they qualify, in small claims court in San Francisco County, California or any United States county where you live or work. Furthermore, notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction, to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights.(d) Waiver of Jury Trial. YOU AND QLIENT AI WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR JURY. You and Qlient AI are instead choosing to have claims and disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Qlient AI over whether to vacate or enforce an arbitration award, YOU AND QLIENT AI WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.(e) Waiver of Class or Consolidated Actions. ALL CLAIMS AND DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS. CLAIMS OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER. If however, this waiver of class or consolidated actions is deemed invalid or unenforceable, neither you nor Qlient AI is entitled to arbitration; instead all claims and disputes will be resolved in a court as set forth in (g) below.(f) Opt-out. You have the right to opt out of the provisions of this Section by sending written notice of your decision to opt out to the following email address: Support@Qlient.ai postmarked within thirty (30) days of first accepting these Terms. You must include (i) your name and residence address, (ii) the email address and/or telephone number associated with your account, and (iii) a clear statement that you want to opt out of these Terms’ arbitration agreement.(g) Exclusive Venue. If you send the opt-out notice in (f), and/or in any circumstances where the foregoing arbitration agreement permits either you or Qlient AI to litigate any dispute arising out of or relating to the subject matter of these Terms in court, then the foregoing arbitration agreement will not apply to either party, and both you and Qlient AI agree that any judicial proceeding (other than small claims actions) will be brought in the state or federal courts located in, respectively, San Francisco County, California, or the federal district in which that county falls.(h) Severability. If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration Agreement section will be null and void. This arbitration agreement will survive the termination of your relationship with Qlient AI.Miscellaneous. You will be responsible for paying, withholding, filing, and reporting all taxes, duties, and other governmental assessments associated with your activity in connection with the Services, provided that the Qlient AI may, in its sole discretion, do any of the foregoing on your behalf or for itself as it sees fit. The failure of either you or us to exercise, in any way, any right herein shall not be deemed a waiver of any further rights hereunder. If any provision of these Terms are found to be unenforceable or invalid, that provision will be limited or eliminated, to the minimum extent necessary, so that these Terms shall otherwise remain in full force and effect and enforceable. You and Qlient AI agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Qlient AI, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Qlient AI, and you do not have any authority of any kind to bind Qlient AI in any respect whatsoever. Except as expressly set forth in the section above regarding the arbitration agreement, you and Qlient AI agree there are no third-party beneficiaries intended under these Terms.All rights reserved 2024 Qlient, IncTerms of Service|Privacy Policy --- Privacy and Data Policy1. IntroductionWelcome to Qlient AI. Qlient AI (“us”, “we”, or “our”) operates https://www.qlient.ai (hereinafter referred to as “Service”).Our Privacy Policy governs your visit to https://Qlient.ai, and explains how we collect, safeguard and disclose information that results from your use of our Service. We use your data to provide and improve Service. By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions.2. DefinitionsSERVICE means the https://www.qlient.ai website operated by Qlient AI Corporation. ‍PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession). ‍OPERATIONAL DATA refers to information that businesses provide about their operations which is necessary for the enhancement of our Service. This includes, but is not limited to, booking types, services offered, opening hours, and other business-related details. Operational Data is used to tailor the AI receptionist's functionality to each business's specific needs and preferences. ‍GOOGLE API SERVICES are services provided by Google LLC that allow applications to interact with data associated with Google user accounts, such as Google Calendar. ‍USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit). ‍COOKIES are small files stored on your device (computer or mobile device). ‍‍DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data. ‍‍DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively. ‍‍DATA SUBJECT is any living individual who is the subject of Personal Data. ‍‍THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.3. Information Collection and UseWe collect several different types of information for various purposes to provide and improve our Service to you. 4. Types of Data CollectedService Definition: The term "SERVICE" refers to the Qlient AI website operated by Qlient AI Corporation, specializing in revolutionizing client intake with a 24/7 AI voice assistant tailored for businesses.‍‍Personal Data: When engaging with our Service, Qlient AI may request personally identifiable information, known as "Personal Data," which includes but is not limited to email addresses, names, and usage data. This information aids in customizing your interaction with our AI voice assistant, ensuring a seamless and personalized experience.‍Google Calendar Data: Information from your Google Calendar including event titles, times, descriptions, and calendars. This data is used to manage your calendar events through our Service.‍‍Usage Data: Qlient AI collects "Usage Data," information automatically generated by your interaction with the Service or its infrastructure, to enhance service delivery and user experience. This may include details such as visit duration, device information, and browsing activities.‍‍Cookies: As with most online services, Qlient AI employs "COOKIES" to improve user interaction and service personalization, stored on users' devices to remember preferences and settings.‍‍Data Controllers and Processors: Qlient AI acts as the "DATA CONTROLLER," determining the processing of personal data, while employing "DATA PROCESSORS" or Service Providers to efficiently manage data processing on our behalf.‍‍Data Subject and User: In the context of Qlient AI's Privacy Policy, "THE USER" refers to individuals using our Service, aligned with the "Data Subject" whose personal data is processed.‍‍Handling Personal and Usage Data: Qlient AI may collect additional information for enhancing service utility and personalization, including demographic details and communication preferences. Users can control communication preferences and data sharing with Qlient AI.‍‍Tracking and Cookies Data: Utilizing cookies and tracking technologies, Qlient AI aims to refine service functionality and user experience, with options for users to manage cookie preferences.‍‍Other Data Collection: Qlient AI may gather comprehensive user information to tailor services effectively, ensuring a highly personalized and efficient client intake process through its AI voice assistant technology.5. Use of DataQlient AI uses collected data to enhance service delivery, including maintaining and improving the service, providing customer support, engaging users with interactive features, and analyzing service usage to optimize performance. It aims to ensure security, fulfill contractual obligations, and communicate updates and offers relevant to users' interests. Data is used to personalize and improve user experiences, with a commitment to transparency and user consent in data utilization.We use data accessed from Google Calendar to provide scheduling services through our AI phone receptionist. This includes creating new events, modifying existing events, and deleting events as per user requests or automated scheduling features. Qlient AI's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.6. Retention of DataQlient AI will maintain your Personal Data only as long as necessary for the purposes outlined in the Privacy Policy. This includes meeting legal requirements, resolving disputes, and enforcing agreements and policies. Usage Data is kept for internal analysis and may be held longer for security enhancement or to meet legal obligations.7. Transfer of DataYour information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. Qlient AI will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.8. Disclosure Of DataWe may disclose personal information that we collect or you provide:‍a) Disclosure for Law Enforcement. Under certain circumstances, Qlient AI may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.‍b) Business Transaction. If Qlient AI or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.‍c) Other cases. We may disclose your information also:‍(i) to our subsidiaries and affiliates;(ii) to fulfill the purpose for which you provide it;(iii) for the purpose of including your company’s logo on our website;(iv) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Qlient AI, our customers, or others.9. Security of DataThe security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.10. GDPRIf you're within the EU or EEA, GDPR grants you rights over your Personal Data, including modification or deletion. To exercise these rights, reach out to Qlient AI via email. Your rights encompass data access, correction, objection to processing, restriction of processing, data portability, and consent withdrawal. Identity verification may be required for such requests, and some services may be limited without certain data. For detailed information, it's best to consult the GDPR text directly at eur-lex.europa.eu/eli/reg/2016/679/oj.11. CalOPPACalOPPA requires that any entity in the U.S. collecting personal data from California residents must display a clear privacy policy. Qlient AI agrees to permit anonymous site visits, ensures the privacy policy is easily accessible, notifies users of changes via the Privacy Policy Page, and allows personal data updates by emailing "Do Not Track" signals, not tracking users or using advertising when these signals are active, adjustable through browser settings. For more on CalOPPA: California Online Privacy Protection Act (CalOPPA).12. Service ProvidersWe may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used. These third parties have access to your Personal Data and Operational Data to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.13. Sharing Data with Third-Party AI PlatformsQlient AI employs advanced third-party AI platforms to enhance our services, including our AI phone receptionist features. To provide these functionalities efficiently and to tailor our services to each user and business's specific needs, we may share the following types of data with AI platforms:‍‍Google Calendar Data: Including event titles, times, descriptions, and participant information for scheduling purposes. ‍‍Personal Data: As defined in our Privacy Policy, such as email addresses and names, to personalize user interactions. ‍‍Operational Data: Business-specific information provided to us, including booking types, services offered, opening hours, and other details pertinent to service operation and customization.‍This data sharing is instrumental in providing an efficient, personalized, and responsive service experience. Our use and transfer of information received from Google APIs and other data collected adhere to our Privacy Policy and are conducted with the utmost consideration for privacy and data protection standards14. AnalyticsWe may use third-party Service Providers to monitor and analyze the use of our Service.15. CI/CD toolsWe may use third-party Service Providers to automate the development process of our Service. GitHub is provided by GitHub, Inc. GitHub is a development platform to host and review code, manage projects, and build software. For more information on what data GitHub collects for what purpose and how the protection of the data is ensured, please visit GitHub Privacy Policy page:16. Behavioral RemarketingQlient AI employs remarketing services to target ads on third-party sites after visiting our Service, using cookies to refine ad relevance. Services include Google Ads and Twitter, with options for users to opt-out via specific settings and tools for privacy control. Google and Twitter provide detailed privacy information on their respective pages.17. PaymentsQlient AI integrates third-party payment services for transactions, ensuring your payment card details are directly managed by these processors under their privacy policies, aligning with PCI-DSS for security. Stripe is among the processors used, with their privacy details available on their website.18. Children's PrivacyQlient AI's services are not aimed at children under 13. The company doesn't intentionally gather personal data from this age group. If personal data from children is collected without parental consent, Qlient AI commits to deleting it upon discovery.19. Messaging and CommunicationsQlient AI utilizes A2P 10DLC numbers to send SMS messages for service-related requests, such as appointment bookings and inquiries about the business. Business users must comply with all A2P 10DLC and CTIA messaging guidelines. The AI assistant only responds to messages initiated by the user and does not initiate contact. The user's act of sending the initial SMS is considered their implied consent to receive responses. If the user does not send further messages, the AI assistant will not respond. Users can opt-out of receiving further responses by not sending additional messages or by following the instructions provided in the messages to explicitly opt-out. Standard messaging rates may apply.20. Changes to This Privacy PolicyQlient AI may revise its Privacy Policy, notifying users through their website or via email. Users are encouraged to review the policy regularly. Changes become effective once posted on the site.21. Contact UsIf you have any questions about this Privacy Policy, please contact us by email: Support@qlient.ai.All rights reserved 2024 Qlient, IncTerms of Service|Privacy Policy