Octocom

Built for e-commerceUpgrade Your Support. Unleash the Power of AI.Accelerate response times and boost customer satisfaction. Our AI tackles repetitive tasks, allowing your team to focus on high-value interactions.Get a demoGet started freeTrusted by e-commerce brands big and smallEverything you need is hereConnects with your help deskOur AI solution connects directly with help desks like Gorgias, Zendesk and others. This allows your team to continue working in a familiar environment while benefiting from the capabilities of AI.Ecommerce platform syncOctocom stays up-to-date with the product catalog, discounts, articles, and orders by connecting to all ecommerce platforms, including custom ones.Human-like AIForget robotic chatbots. Our AI delivers natural, human-like conversations that align with your brand's personality. It's like having your best support agent always available.First line of supportFree your team from repetitive inquiries and let our AI handle the initial customer interactions. It understands customer questions, provides instant resolutions to common problems, and escalates complex issues to your support team.Intelligent human handoffOur AI intelligently assesses its capabilities, seamlessly handing off complex cases to your human team while providing all the crucial context. This ensures timely resolutions and maintains exceptional support standards.OmnichannelMeet your customers where they are. Our solution effortlessly handles inquiries across email, Instagram, Messenger, WhatsApp, SMS, and other popular channels, providing a consistent and convenient support experience.Customer SupportAutomatically handle 90% of support ticketsDecrease costs and improve efficiency while providing instant human-level support 24/7. Handle most tickets without intervention, while handing over tougher cases to humans.Order trackingReturns and Refunds handlingComplaints handlingLearn moreShopping ConsultantMake it simpler to purchase the right productExperience higher conversion rates as your customers find it easier to understand and choose the right products, much like the personal touch of a seasoned salesperson in a traditional brick-and-mortar store.Product recommendationsProduct inquiriesProduct comparisonsLearn moreIntelligent UpsellingIncrease average order value with AI-powered upsellingEngage customers with personalized messages that get triggered by specific actions, such as add to cart, product page visits, cart abandonment, or order completion.Smart BundlingHistorical UpsellingEssential UpsellingLearn more90%of queries resolved automatically16%increase in conversion rate20%higher average order valueCut your costs & win more customersMatches your brand voiceOctocom AI reflects your brand's unique personality. Our AI learns your tone, style, and terminology, ensuring customer interactions feel authentic and aligned with your values.24/7 instant supportAlways-on assistance sets you apart from competitors. Our AI delivers 24/7 instant support, tirelessly answering customer questions and providing the help they need, anytime.Smart actionsOur AI isn't just about responses; it proactively solves problems. From late deliveries to returns, our AI automates resolutions, reducing workload and improving customer satisfaction.Fully customGo beyond off-the-shelf solutions. We integrate with your existing systems and customize our AI to your workflows, delivering a support solution that feels as bespoke as your brand.Smart analyticsGain insights that go beyond data collection. Our system analyzes interactions, identifies trends, and highlights opportunities to optimize your overall store experience.MultilingualOur AI bridges language barriers for seamless customer interactions. Octocom AI models are fluent in over 100 languages, ensuring your global customers feel understood and valued.“Octocom operates 24/7, addressing 87% of inquiries in real-time at the level of human support, across all languages we operate in. This heightens customer satisfaction and facilitates global expansion for our smart card business, without needing extra hires.”Markus SvärdVP of e-commerceOctocom provided Tolink with87%automated inquiries570hrssaved per month32%increased CVRConnect Octocom to your ecommerce platformOctocom integrates with a handful of ecommerce tools to provide the best experience for both you and your customers.Explore our integrations Frequently asked questionsWhich eCommerce platforms does Octocom support?How long does it take to get started?How does Octocom work?How is Octocom different from other chatbots?How secure is my data?Automate customer support in under 2 weeksGet a demoGet started --- Text AIVoice AINew!Next level support at a fraction of the costExperience Octocom risk-free with our 30-day money back guarantee.Estimate your monthly priceHow many conversations do you need?0 - 350351 - 500501 - 700701 - 1,0001,001 - 1,3001,301 - 1,6001,601 - 2,0002,001 - 2,4002,401 - 2,8002,801 - 3,2003,201 - 3,7003,701 - 4,2004,201 - 5,0005,001+BasicStarting at$100/ monthHelp your customers feel confident in making purchases by answering all product-related questions.Get a demoGet started freeUp to 350 conversationsUp to 50 productsAnswer product questionsAnswer general questionsOffload to humans when neededHelp with order trackingLead collection24/7 Email SupportAdvancedStarting at$200/ monthAutomatically resolve all customer queries, from sales to support. Transfer tickets to your team when needed.Get a demoGet started freeUp to 350 conversationsUp to 500 productsEverything in Basic planOmnichannelAutomated contact formHandle order managementDedicated account managerPhone & Priority SupportCustomMade to suit your needs. Drive better business outcomes with every customer interaction.Contact salesIntegrate to custom Ecommerce platformsAccess to Octocom APIIsolated and on-premises deploymentsCustom SLAsTrain Octocom AI to perform new tasksSpecial integration and transition supportUnbranded chatbotAdd-onsWhatsAppGet a WhatsApp phone number for your business and start replying to your customers on the world's most popular messaging app, all automated through Octocom AI.$0/ monthInstagram MessagingBring the power of Octocom AI to Instagram and start replying to your customers promptly on one of the biggest social media platforms in the world.$0/ monthFacebook MessengerBring the power of Octocom AI to Instagram and start replying to your customers promptly on one of the biggest social media platforms in the world.$0/ monthLive ChatAllow your agents to chat to your customers on all channels that Octocom is connected to. Manage all customer support tasks from one place.$0per agent/monthEmailAutomate your email support with Octocom AI. Our AI will read and reply to your customer's emails, removing the burden of repetetive emails from your team.$0/ monthAdd-ons are added during onboarding processIncluded in all plansWeb-Based ChatbotAdd Octocom chatbot to your website with our ready-made Ecommerce platform integrations. Style the bot's appearance to match your brand.AnalyticsTrack your bot's performance with our analytics dashboard that includes metrics like sentiment, conversion rate, and resolution rate.MultilingualOctocom chatbots speak your customers' language. Our bots are trained in 100+ languages and can change languages on the fly.Frequently asked questionsHow does your money-back guarantee work?What is a conversation?How many conversations do I need?What happens if I go over my plan's limits?What if I have a seasonal business?Can I pay annually?How do I change my plan?How do I pay?Which Ecommerce platforms does Octocom support?What if I have more than 1 Ecommerce store?Is there a whitelabel version of Octocom?Automate customer support in under 2 weeksGet a demoGet started --- Get started todayEmailPasswordStore URLHow will you be using Octocom?*For my own businessFor my clientsCreate accountBy submitting this form, you agree to the Terms of Service and Privacy Policy. --- 15-30 min live demoChat with our friendly sales team.4.7 out of 5 rating on4.8 out of 5 rating onDiscover the benefits of octocom for your business growth through a comprehensive product walkthrough and consultation.Get a demoNameEmailStore URLHow will you be using Octocom?*For my own businessFor my client's businessGet a demoBy submitting this form, you agree to the Privacy Policy.