Monterey.ai

Distill insights from the noise.In minutes, accurately.Discover the main origin of customer unrest (or satisfaction) across calls, emails, chat, and beyond using AI-powered analytics, delivering essential real-time insights to the right team. Issues submitting a CSV file on Chrome. The file size is 12MB. I am a happy user but would like to have this fixed asap.Amy C.ABugSan Francisco, CA$400ChromeActive UserNeutralZendesk, DiscordExtractDerive information and indications from manifold unorganized data through myriad avenues.Amy C.Charlie H.Greetings! I'm encountering difficulties using the CSV upload. Not sure if it’s the size problem. Need help!12 users are impacted by Large CSV file upload issue last 24 hours, representing $4,961 account value.TrackAuto Triage: Upload ExperienceAnalyzeClassify + TriageDiscover and group problems and subjects, identify emerging patterns, and route to the right stakeholder.Feedback on the payment from users age 18 to 24Free4031+47%Pro2335+53%Q&A + AnalyzeInteracting with data easily and naturally without writing code or query involve. Ask any questions and share them with the team.BACShare10:00 AMThis week, your product received 1,168 feedback, including 17 feature requests, 47 questions, 25 bugs. APPTop themes:Optimize Slack integration to provide more accurate notification (+20%) 📈Configuring the table view (+50%) 📈Monterey AICollaborate + DeliverFirmly integrated into your process. Engage with the platform wherever your group chooses: email, Slack, and so on.Garry TanPresident, Y CombinatorEvery PM and CEO should use @montereyaiTruly essential product analytics to tell you what is actually happening to your appA lot of people tried to build this; but this is the real dealEvery product in the world will be 10X better if everyone used itDan GraceEx VP, TPX, ComcastMonterey brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.Guillermo RauchCEO, VercelWe've done a lot of work for v0.dev to help you start with accessibility. Great to see the feedback in @montereyai!40Hours per month per user Productivity Gain65%Cost savings with Automatic Routing70% Faster Solving Inbound Data Requests85+Supported languages and localesActively listening to the data sources.Deliver Insights, Impact, & Customer Intuition.90% of your data is unstructured, and time-consuming to extract insights from. By 2025, there will be 175 billion terabytes of unstructured data across enterprises, and only 10% will even be stored.Monterey GrowthSupercharge with Monterey AI GrowthUtilize Monterey AI for accelerated product development processes.Simple Widget and Requests PortalGather feedback and vote on requests in minutes.Collaborate in App or on SlackReach users where they are. All features can be found on Slack.Direct to Ticket ManagementStreamline feedback processing with Linear, Jira, and Asana.Autoscale with Your Data NeedsEffortlessly scale your data venture from inception to IPO.Monterey has transformed how we understand our user’s needs and more importantly act on them. The smart tags catch trends that we would have previously missed, and the whole experience is so intuitive and easy to use. Just plug it in and start gathering user feedback!Brandon StrittmatterCo-founder of OuterbaseIt's been great using Monterey in our product development lifecycle with our users. Instead of our clients having to note down their feedback, get out of the platform, open slack, and then send those feedbacks to us, they can easily relay their feedback in real-time as they think of them within the platform. Gladys Adjei Chief Product Officer, AragornMonterey gives us critical insight into our user feedback. This tool has given back so much time to our product team. Absolutely indispensible!Jerry ZhouChief Executive Officer, DocEquityAs a product owner within a start-up, Monterey has not only been an essential tool for me in the organization, documentation, and structure of leading a fast-paced dev team that centered around user feedback. Monterey did a great job of creating a tool that isn't over-complex with a steep learning curve, but is still feature rich for start-ups building products at any stage/ maturity.Tanner PalmChief Product Officer, Gener AIMonterey AI has been tremendously helpful in building a product that our users want. Before Monterey AI, a user can only submit their feedback and feature requests on our Discord channel. We integrated with Monterey AI on our website and we are getting tons of feedback that would we would not hear otherwise. Monterey AI really shortens the distances between our users and the team.Coco MaoCo-founder, OpenartMonterey AI has been a game-changer for my globally distributed startup. Its exceptional intelligence and user-friendly interface have allowed me to identify customer needs, prioritize features, and effectively collaborate with our engineering and marketing teams. I highly recommend Monterey AI to anyone seeking a next-generation product management solution.Young ZhaoCo-founder, Opus ClipMonterey has transformed how we understand our user’s needs and more importantly act on them. The smart tags catch trends that we would have previously missed, and the whole experience is so intuitive and easy to use. Just plug it in and start gathering user feedback!Brandon StrittmatterCo-founder of OuterbaseIt's been great using Monterey in our product development lifecycle with our users. Instead of our clients having to note down their feedback, get out of the platform, open slack, and then send those feedbacks to us, they can easily relay their feedback in real-time as they think of them within the platform. Gladys Adjei Chief Product Officer, AragornMonterey gives us critical insight into our user feedback. This tool has given back so much time to our product team. Absolutely indispensible!Jerry ZhouChief Executive Officer, DocEquityAs a product owner within a start-up, Monterey has not only been an essential tool for me in the organization, documentation, and structure of leading a fast-paced dev team that centered around user feedback. Monterey did a great job of creating a tool that isn't over-complex with a steep learning curve, but is still feature rich for start-ups building products at any stage/ maturity.Tanner PalmChief Product Officer, Gener AIMonterey AI has been tremendously helpful in building a product that our users want. Before Monterey AI, a user can only submit their feedback and feature requests on our Discord channel. We integrated with Monterey AI on our website and we are getting tons of feedback that would we would not hear otherwise. Monterey AI really shortens the distances between our users and the team.Coco MaoCo-founder, OpenartMonterey AI has been a game-changer for my globally distributed startup. Its exceptional intelligence and user-friendly interface have allowed me to identify customer needs, prioritize features, and effectively collaborate with our engineering and marketing teams. I highly recommend Monterey AI to anyone seeking a next-generation product management solution.Young ZhaoCo-founder, Opus ClipMonterey has transformed how we understand our user’s needs and more importantly act on them. The smart tags catch trends that we would have previously missed, and the whole experience is so intuitive and easy to use. Just plug it in and start gathering user feedback!Brandon StrittmatterCo-founder of OuterbaseIt's been great using Monterey in our product development lifecycle with our users. Instead of our clients having to note down their feedback, get out of the platform, open slack, and then send those feedbacks to us, they can easily relay their feedback in real-time as they think of them within the platform. Gladys Adjei Chief Product Officer, AragornMonterey gives us critical insight into our user feedback. This tool has given back so much time to our product team. Absolutely indispensible!Jerry ZhouChief Executive Officer, DocEquityAs a product owner within a start-up, Monterey has not only been an essential tool for me in the organization, documentation, and structure of leading a fast-paced dev team that centered around user feedback. Monterey did a great job of creating a tool that isn't over-complex with a steep learning curve, but is still feature rich for start-ups building products at any stage/ maturity.Tanner PalmChief Product Officer, Gener AIMonterey AI has been tremendously helpful in building a product that our users want. Before Monterey AI, a user can only submit their feedback and feature requests on our Discord channel. We integrated with Monterey AI on our website and we are getting tons of feedback that would we would not hear otherwise. Monterey AI really shortens the distances between our users and the team.Coco MaoCo-founder, OpenartMonterey AI has been a game-changer for my globally distributed startup. Its exceptional intelligence and user-friendly interface have allowed me to identify customer needs, prioritize features, and effectively collaborate with our engineering and marketing teams. I highly recommend Monterey AI to anyone seeking a next-generation product management solution.Young ZhaoCo-founder, Opus ClipEnterprise GradeLeverage LLM with Monterey AI EnterpriseMonterey AI empowers corporate product groups to safely develop, evaluate, deploy, and maintain AI solutions on a large scale.Custom ModelCustomized for business needs with continuous auto-learning.Compliance & SecuritySOC II Type II, area-specified privacy requirements, and custom SLAs - we support.Training & OnboardingData audit, implementation support, and ongoing training - we're here to help.Advanced User ControlsOrganizational security management through SSO and advanced permissions.BenGPTAvailable 24/7Supporting 85+ languages. Onboarding every company to an AI-powered product development journey.Book DemoTry it outBuild Autonomous Product with Monterey AIBook DemoTry it out Feedback --- Pricing that scales as you growOur packages align with your objectives. Pick features and consumption progressively, or acquire all the necessities simultaneously.Insight AnalyticsCustom pricingRequest a demo to explore pricing tailored to your team's feedback volume and unlock these key benefits:Custom consumptionUnlimited seatsWidget, portal, and surveyUser segmentationCustom integrations + APISingle Sign-On, SLA Dedicated Customer SuccessBook demoJust getting started setting up your feedback infrastructure?Start for FreeOpenArtiDreamSkyComcastY CombinatorInWorldVercelYou.comOpenArtiDreamSkyComcastY CombinatorInWorldVercelYou.comOpenArtiDreamSkyComcastY CombinatorInWorldVercelYou.comOpenArtiDreamSkyComcastY CombinatorInWorldVercelYou.comFAQWhich Monterey AI plan is right for me?How does Monterey AI calculate data consumption?I went over my data consumption. What can I do?Set up Monterey AI in 5 minutes.Simply connect data sources, and start analyzing your product's feedback.Book DemoMonterey has transformed how we understand our user’s needs and more importantly act on them. The smart tags catch trends that we would have previously missed, and the whole experience is so intuitive and easy to use. Just plug it in and start gathering user feedback!Brandon StrittmatterCo-founder of OuterbaseIt's been great using Monterey in our product development lifecycle with our users. Instead of our clients having to note down their feedback, get out of the platform, open slack, and then send those feedbacks to us, they can easily relay their feedback in real-time as they think of them within the platform. Gladys Adjei Chief Product Officer, AragornMonterey gives us critical insight into our user feedback. This tool has given back so much time to our product team. Absolutely indispensible!Jerry ZhouChief Executive Officer, DocEquityAs a product owner within a start-up, Monterey has not only been an essential tool for me in the organization, documentation, and structure of leading a fast-paced dev team that centered around user feedback. Monterey did a great job of creating a tool that isn't over-complex with a steep learning curve, but is still feature rich for start-ups building products at any stage/ maturity.Tanner PalmChief Product Officer, Gener AIMonterey AI has been tremendously helpful in building a product that our users want. Before Monterey AI, a user can only submit their feedback and feature requests on our Discord channel. We integrated with Monterey AI on our website and we are getting tons of feedback that would we would not hear otherwise. Monterey AI really shortens the distances between our users and the team.Coco MaoCo-founder, OpenartMonterey AI has been a game-changer for my globally distributed startup. Its exceptional intelligence and user-friendly interface have allowed me to identify customer needs, prioritize features, and effectively collaborate with our engineering and marketing teams. I highly recommend Monterey AI to anyone seeking a next-generation product management solution.Young ZhaoCo-founder, Opus ClipMonterey has transformed how we understand our user’s needs and more importantly act on them. The smart tags catch trends that we would have previously missed, and the whole experience is so intuitive and easy to use. Just plug it in and start gathering user feedback!Brandon StrittmatterCo-founder of OuterbaseIt's been great using Monterey in our product development lifecycle with our users. Instead of our clients having to note down their feedback, get out of the platform, open slack, and then send those feedbacks to us, they can easily relay their feedback in real-time as they think of them within the platform. Gladys Adjei Chief Product Officer, AragornMonterey gives us critical insight into our user feedback. This tool has given back so much time to our product team. Absolutely indispensible!Jerry ZhouChief Executive Officer, DocEquityAs a product owner within a start-up, Monterey has not only been an essential tool for me in the organization, documentation, and structure of leading a fast-paced dev team that centered around user feedback. Monterey did a great job of creating a tool that isn't over-complex with a steep learning curve, but is still feature rich for start-ups building products at any stage/ maturity.Tanner PalmChief Product Officer, Gener AIMonterey AI has been tremendously helpful in building a product that our users want. Before Monterey AI, a user can only submit their feedback and feature requests on our Discord channel. We integrated with Monterey AI on our website and we are getting tons of feedback that would we would not hear otherwise. Monterey AI really shortens the distances between our users and the team.Coco MaoCo-founder, OpenartMonterey AI has been a game-changer for my globally distributed startup. Its exceptional intelligence and user-friendly interface have allowed me to identify customer needs, prioritize features, and effectively collaborate with our engineering and marketing teams. I highly recommend Monterey AI to anyone seeking a next-generation product management solution.Young ZhaoCo-founder, Opus ClipMonterey has transformed how we understand our user’s needs and more importantly act on them. The smart tags catch trends that we would have previously missed, and the whole experience is so intuitive and easy to use. Just plug it in and start gathering user feedback!Brandon StrittmatterCo-founder of OuterbaseIt's been great using Monterey in our product development lifecycle with our users. Instead of our clients having to note down their feedback, get out of the platform, open slack, and then send those feedbacks to us, they can easily relay their feedback in real-time as they think of them within the platform. Gladys Adjei Chief Product Officer, AragornMonterey gives us critical insight into our user feedback. This tool has given back so much time to our product team. Absolutely indispensible!Jerry ZhouChief Executive Officer, DocEquityAs a product owner within a start-up, Monterey has not only been an essential tool for me in the organization, documentation, and structure of leading a fast-paced dev team that centered around user feedback. Monterey did a great job of creating a tool that isn't over-complex with a steep learning curve, but is still feature rich for start-ups building products at any stage/ maturity.Tanner PalmChief Product Officer, Gener AIMonterey AI has been tremendously helpful in building a product that our users want. Before Monterey AI, a user can only submit their feedback and feature requests on our Discord channel. We integrated with Monterey AI on our website and we are getting tons of feedback that would we would not hear otherwise. Monterey AI really shortens the distances between our users and the team.Coco MaoCo-founder, OpenartMonterey AI has been a game-changer for my globally distributed startup. Its exceptional intelligence and user-friendly interface have allowed me to identify customer needs, prioritize features, and effectively collaborate with our engineering and marketing teams. I highly recommend Monterey AI to anyone seeking a next-generation product management solution.Young ZhaoCo-founder, Opus Clip Feedback --- SolutionsVoC SoftwareAutomated VoC Software Designed to Improve Your ProductAutomated VoC Software Designed to Improve Your ProductIs manual feedback collection and analysis limiting your product’s growth potential? Monterey’s automated Voice of Customer tool collects and analyzes feedback in real time while reducing errors and redundant tasks. Ditch the inefficient feedback systems and free up your team to drive meaningful product improvements.Is manual feedback collection and analysis limiting your product’s growth potential? Monterey’s automated Voice of Customer tool collects and analyzes feedback in real time while reducing errors and redundant tasks. Ditch the inefficient feedback systems and free up your team to drive meaningful product improvements.Try it for FreeAutomate FeedbackAutomatically collect and organize feedback from various channels.Automate FeedbackAutomatically collect and organize feedback from various channels.Automate FeedbackAutomatically collect and organize feedback from various channels.Real-Time AlertsGet notified instantly about critical customer issues.Real-Time AlertsGet notified instantly about critical customer issues.Real-Time AlertsGet notified instantly about critical customer issues.Actionable DashboardsVisualize insights through easy-to-understand dashboards.Actionable DashboardsVisualize insights through easy-to-understand dashboards.Actionable DashboardsVisualize insights through easy-to-understand dashboards.Sentiment AnalysisGauge customer sentiment accurately.Sentiment AnalysisGauge customer sentiment accurately.Sentiment AnalysisGauge customer sentiment accurately.40hHours per month per user productivity gainAutomate feedback compilation, cut down redundant tasks, reduce errors, and start focusing on what matters: improving your product.40hHours per month per user productivity gainAutomate feedback compilation, cut down redundant tasks, reduce errors, and start focusing on what matters: improving your product.40hHours per month per user productivity gainAutomate feedback compilation, cut down redundant tasks, reduce errors, and start focusing on what matters: improving your product.65%Cost savings with automatic routingInstantly direct incoming customer feedback or requests to the appropriate department, team, or individual without manual intervention.65%Cost savings with automatic routingInstantly direct incoming customer feedback or requests to the appropriate department, team, or individual without manual intervention.65%Cost savings with automatic routingInstantly direct incoming customer feedback or requests to the appropriate department, team, or individual without manual intervention.70%Faster solving inbound data requestsSay goodbye to inefficient data request handling, feedback analysis bottlenecks, and the dreaded backlog mountain of unprocessed data.70%Faster solving inbound data requestsSay goodbye to inefficient data request handling, feedback analysis bottlenecks, and the dreaded backlog mountain of unprocessed data.70%Faster solving inbound data requestsSay goodbye to inefficient data request handling, feedback analysis bottlenecks, and the dreaded backlog mountain of unprocessed data.85+Supported languages and localesAggregate and analyze feedback from customers worldwide in one unified system, regardless of language.85+Supported languages and localesAggregate and analyze feedback from customers worldwide in one unified system, regardless of language.85+Supported languages and localesAggregate and analyze feedback from customers worldwide in one unified system, regardless of language.Automated FeedbackBoost ProductivityAutomated Data CollectionOur VoC platform is the first of its kind.Voice of the Customer processes that can be automated with Monterey include:Feedback collectionData entry and loggingChannel monitoringSentiment analysisReport generationFeedback categorizationIssue trackingReal-time alertsSurvey analysisData aggregationAutomated FeedbackBoost ProductivityAutomated Data CollectionOur VoC platform is the first of its kind.Voice of the Customer processes that can be automated with Monterey include:Feedback collectionData entry and loggingChannel monitoringSentiment analysisReport generationFeedback categorizationIssue trackingReal-time alertsSurvey analysisData aggregationAutomated FeedbackBoost ProductivityAutomated Data CollectionOur VoC platform is the first of its kind.Voice of the Customer processes that can be automated with Monterey include:Feedback collectionData entry and loggingChannel monitoringSentiment analysisReport generationFeedback categorizationIssue trackingReal-time alertsSurvey analysisData aggregationMonterey bypasses manual feedback collection and analysis by scanning all your channels from social media monitoring to online reviews. This gives you the ability to collect and analyze feedback in real-time, rather than channel-by-channel. Say goodbye to manual data entry and human errors, and start receiving deeper insights to identify features that your customers love, areas for improvement, and potential bottlenecks holding you back.Monterey bypasses manual feedback collection and analysis by scanning all your channels from social media monitoring to online reviews. This gives you the ability to collect and analyze feedback in real-time, rather than channel-by-channel. Say goodbye to manual data entry and human errors, and start receiving deeper insights to identify features that your customers love, areas for improvement, and potential bottlenecks holding you back.Quick DecisionsData DrivenInstant, Actionable InsightsStay agile and proactive with the most current data at your fingertips.With instant insights, you can quickly identify opportunities, resolve issues, and make informed decisions that keep you ahead of the competition. Here’s a few ways Monterey can help you make data-driven decisions by providing the following:Identify customer satisfaction trends, such as long support ticket response times.Track feature utilization, such as low or high engagement ratesPinpoint customer pain points, such as difficult onboarding, repeated complaints about product bugs, or inadequate customer support response times.Uncover market demand. Monterey can identify your product’s untapped potential, such as a growing interest in integration with third-party apps, or rising requests for UI improvements such as dark mode or a need for accessibility features.Quick DecisionsData DrivenInstant, Actionable InsightsStay agile and proactive with the most current data at your fingertips.With instant insights, you can quickly identify opportunities, resolve issues, and make informed decisions that keep you ahead of the competition. Here’s a few ways Monterey can help you make data-driven decisions by providing the following:Identify customer satisfaction trends, such as long support ticket response times.Track feature utilization, such as low or high engagement ratesPinpoint customer pain points, such as difficult onboarding, repeated complaints about product bugs, or inadequate customer support response times.Uncover market demand. Monterey can identify your product’s untapped potential, such as a growing interest in integration with third-party apps, or rising requests for UI improvements such as dark mode or a need for accessibility features.Quick DecisionsData DrivenInstant, Actionable InsightsStay agile and proactive with the most current data at your fingertips.With instant insights, you can quickly identify opportunities, resolve issues, and make informed decisions that keep you ahead of the competition. Here’s a few ways Monterey can help you make data-driven decisions by providing the following:Identify customer satisfaction trends, such as long support ticket response times.Track feature utilization, such as low or high engagement ratesPinpoint customer pain points, such as difficult onboarding, repeated complaints about product bugs, or inadequate customer support response times.Uncover market demand. Monterey can identify your product’s untapped potential, such as a growing interest in integration with third-party apps, or rising requests for UI improvements such as dark mode or a need for accessibility features.Growth ReadyFuture ProofedScalability to Enable Long-term GrowthMonterey's platform grows with your business, effortlessly handling increasing volumes of data without compromising performance. Whether you're a small business or an enterprise, our scalable solutions ensure consistent, reliable processing of feedback throughout the entire customer journey.Here's a few of the VoC scalability features that Monterey provides to growing teams:Growth ReadyFuture ProofedScalability to Enable Long-term GrowthMonterey's platform grows with your business, effortlessly handling increasing volumes of data without compromising performance. Whether you're a small business or an enterprise, our scalable solutions ensure consistent, reliable processing of feedback throughout the entire customer journey.Here's a few of the VoC scalability features that Monterey provides to growing teams:Growth ReadyFuture ProofedScalability to Enable Long-term GrowthMonterey's platform grows with your business, effortlessly handling increasing volumes of data without compromising performance. Whether you're a small business or an enterprise, our scalable solutions ensure consistent, reliable processing of feedback throughout the entire customer journey.Here's a few of the VoC scalability features that Monterey provides to growing teams:Handling increasing volumes of customer feedback via automated data aggregation and scalable cloud infrastructure.Ensuring consistent performance as data scales through robust data processing capabilities and high-performance servers.Integrating feedback from multiple new channels with flexible API integrations and multi-channel support.Maintaining data accuracy and relevance using advanced data validation techniques and continuous system updates.Adapting to evolving customer expectations by implementing dynamic feedback systems and regular feature updates.Providing timely responses despite growth with real-time analytics and automated response mechanisms.Preserving data security and privacy with end-to-end encryption and compliance with international standards.Balancing cost-efficiency with scalability by offering cost-effective scaling options and efficient use of resources.This flexibility supports your expansion and adapts to your evolving needs, allowing you to focus on product growth without worrying about system limitations.Handling increasing volumes of customer feedback via automated data aggregation and scalable cloud infrastructure.Ensuring consistent performance as data scales through robust data processing capabilities and high-performance servers.Integrating feedback from multiple new channels with flexible API integrations and multi-channel support.Maintaining data accuracy and relevance using advanced data validation techniques and continuous system updates.Adapting to evolving customer expectations by implementing dynamic feedback systems and regular feature updates.Providing timely responses despite growth with real-time analytics and automated response mechanisms.Preserving data security and privacy with end-to-end encryption and compliance with international standards.Balancing cost-efficiency with scalability by offering cost-effective scaling options and efficient use of resources.This flexibility supports your expansion and adapts to your evolving needs, allowing you to focus on product growth without worrying about system limitations. Sentiment AnalysisCustomer ConnectionsAccurate Sentiment AnalysisMonterey’s advanced algorithms accurately interpret feedback, revealing the true sentiments behind customer opinions, including:Overall customer satisfactionEmotion detection - identify specific emotions (e.g., joy, frustration) expressed by customersPerceived quality of customer experience team interactionsHigh-level brand perception so you can quantify your brand’s growth over timeMarket trends and changes in customer preferencesHow your product stacks up against your competitors’.Customer loyalty - detect sentiments like satisfaction and appreciation that indicate loyalty or potential churn.This richer understanding allows you to address underlying issues and capitalize on positive trends, fostering stronger customer relationships. Sentiment AnalysisCustomer ConnectionsAccurate Sentiment AnalysisMonterey’s advanced algorithms accurately interpret feedback, revealing the true sentiments behind customer opinions, including:Overall customer satisfactionEmotion detection - identify specific emotions (e.g., joy, frustration) expressed by customersPerceived quality of customer experience team interactionsHigh-level brand perception so you can quantify your brand’s growth over timeMarket trends and changes in customer preferencesHow your product stacks up against your competitors’.Customer loyalty - detect sentiments like satisfaction and appreciation that indicate loyalty or potential churn.This richer understanding allows you to address underlying issues and capitalize on positive trends, fostering stronger customer relationships. Sentiment AnalysisCustomer ConnectionsAccurate Sentiment AnalysisMonterey’s advanced algorithms accurately interpret feedback, revealing the true sentiments behind customer opinions, including:Overall customer satisfactionEmotion detection - identify specific emotions (e.g., joy, frustration) expressed by customersPerceived quality of customer experience team interactionsHigh-level brand perception so you can quantify your brand’s growth over timeMarket trends and changes in customer preferencesHow your product stacks up against your competitors’.Customer loyalty - detect sentiments like satisfaction and appreciation that indicate loyalty or potential churn.This richer understanding allows you to address underlying issues and capitalize on positive trends, fostering stronger customer relationships.Book a DemoTry it for FreeIndustriesDiscover the diverse range of industries we support and how our CX insights platform makes a difference in each one.FinanceHealthcarePublic SectorRetail / e-CommerceProductivityCryptoFinanceHealthcarePublic SectorRetail / e-CommerceProductivityCryptoResourcesVoC Metrics: Key Strategies & InsightsVoC metrics are quantitative measures used to evaluate customer feedback and insights.VoC Metrics: Key Strategies & InsightsVoC Metrics: Key Strategies & InsightsVoC metrics are quantitative measures used to evaluate customer feedback and insights.How to Create an Effective VoC TemplateA VVoC template is a structured tool designed to collect, organize, and analyze customer feedback.How to Create an Effective VoC TemplateHow to Create an Effective VoC TemplateA VVoC template is a structured tool designed to collect, organize, and analyze customer feedback.Customer Feedback LoopThe customer feedback loop is a process where feedback from customers is systematically collected, analyzed...Customer Feedback LoopCustomer Feedback LoopThe customer feedback loop is a process where feedback from customers is systematically collected, analyzed...Implementing an Effective VoC ProcessThe Voice of Customer process is a systematic approach to capturing and analyzing customer feedback.Harnessing VoC Research...Implementing an Effective VoC ProcessThe Voice of Customer process is a systematic approach to capturing and analyzing customer feedback.Creating Interactions with End-to-End CXEnd-to-end customer experience refers to the comprehensive journey that a customer goes through...Creating Interactions with End-to-End CXCreating Interactions with End-to-End CXEnd-to-end customer experience refers to the comprehensive journey that a customer goes through...VoC Analytics for Strategic GrowthVoC analytics involves the systematic collection and analysis of customer feedback to uncover valuable insights.Implementing an Effective VoC...VoC Analytics for Strategic GrowthVoC analytics involves the systematic collection and analysis of customer feedback to uncover valuable insights.What Our Customers Are SayingHear from our customers about how we've helped them overcome fragmented data and improve customer satisfaction.“Every PM and CEO should use Monterey AI. Truly essential product analytics to tell you what is actually happening to your app. A lot of people tried to build this; but this is the real deal. Every product in the world will be 10X better if everyone used it.”—Garry TanPresident, Y Combinator“Every PM and CEO should use Monterey AI. Truly essential product analytics to tell you what is actually happening to your app. A lot of people tried to build this; but this is the real deal. Every product in the world will be 10X better if everyone used it.”—Garry TanPresident, Y Combinator“Every PM and CEO should use Monterey AI. Truly essential product analytics to tell you what is actually happening to your app. A lot of people tried to build this; but this is the real deal. Every product in the world will be 10X better if everyone used it.”—Garry TanPresident, Y Combinator“Monterey AI has been tremendously helpful in building a product that our users want…we integrated with Monterey AI on our website and we are getting tons of feedback that we would not hear otherwise.”—Coco MaoCo-founder, Openart“Monterey AI has been tremendously helpful in building a product that our users want…we integrated with Monterey AI on our website and we are getting tons of feedback that we would not hear otherwise.”—Coco MaoCo-founder, Openart“Monterey AI has been tremendously helpful in building a product that our users want…we integrated with Monterey AI on our website and we are getting tons of feedback that we would not hear otherwise.”—Coco MaoCo-founder, Openart“It's the smartest copilot. It's like the smartest ML people combined with VoC pioneers decided to build a product. It's easy, useful and accurate. It's so powerful and flexible, for whether you want to analyze all of your customer channels or for a one-off project. It's accelerating your intuition and refining your POV with real customer insights.”—Michael NguyenHead of VoC, Figma“It's the smartest copilot. It's like the smartest ML people combined with VoC pioneers decided to build a product. It's easy, useful and accurate. It's so powerful and flexible, for whether you want to analyze all of your customer channels or for a one-off project. It's accelerating your intuition and refining your POV with real customer insights.”—Michael NguyenHead of VoC, Figma“It's the smartest copilot. It's like the smartest ML people combined with VoC pioneers decided to build a product. It's easy, useful and accurate. It's so powerful and flexible, for whether you want to analyze all of your customer channels or for a one-off project. It's accelerating your intuition and refining your POV with real customer insights.”—Michael NguyenHead of VoC, Figma“Monterey brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.”—Dan GraceEx VP, TPX, Comcast“Monterey brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.”—Dan GraceEx VP, TPX, Comcast“Monterey brings indispensable analytics of user feedback to the forefront for product managers, improving product / market fit and allowing PMs to effectively groom their backlog to prioritize the most impactful feature improvement.”—Dan GraceEx VP, TPX, ComcastFrequently Asked QuestionsGet answers to some of the most common questions about VoC Software.How does your voice of the customer software collect feedback from multiple channels?Our software integrates with various communication platforms to aggregate feedback into one centralized system. For example, it can pull in customer comments from social media platforms like Facebook and Twitter, survey responses from tools like SurveyMonkey, and customer emails from Gmail or Outlook. This ensures all feedback is collected and analyzed in one place, providing a comprehensive view of customer opinions.Can the software provide real-time alerts for urgent issues?What types of insights can I gain from sentiment analysis?Is the software scalable for large data volumes?How customizable are the reports generated by the software?Does the software support multiple languages?How does the integration process work with existing systems?What kind of customer support is available for users of the software?How does your voice of the customer software collect feedback from multiple channels?Our software integrates with various communication platforms to aggregate feedback into one centralized system. For example, it can pull in customer comments from social media platforms like Facebook and Twitter, survey responses from tools like SurveyMonkey, and customer emails from Gmail or Outlook. This ensures all feedback is collected and analyzed in one place, providing a comprehensive view of customer opinions.Can the software provide real-time alerts for urgent issues?What types of insights can I gain from sentiment analysis?Is the software scalable for large data volumes?How customizable are the reports generated by the software?Does the software support multiple languages?How does the integration process work with existing systems?What kind of customer support is available for users of the software?How does your voice of the customer software collect feedback from multiple channels?Our software integrates with various communication platforms to aggregate feedback into one centralized system. For example, it can pull in customer comments from social media platforms like Facebook and Twitter, survey responses from tools like SurveyMonkey, and customer emails from Gmail or Outlook. This ensures all feedback is collected and analyzed in one place, providing a comprehensive view of customer opinions.Can the software provide real-time alerts for urgent issues?What types of insights can I gain from sentiment analysis?Is the software scalable for large data volumes?How customizable are the reports generated by the software?Does the software support multiple languages?How does the integration process work with existing systems?What kind of customer support is available for users of the software?Build Autonomous Product with Monterey AIBook DemoTry it out --- Starting MontereyStarting MontereyChun and Ben joined Y Combinator Summer 2022. During the batch, Monterey AI started with a simple generative documentation tool for the product team. As we dug deeper, it became clear there was a bigger opportunity. There have been category-defining products like Mixpanel or Amplitude for product analytics. In contrast, mining statistical insights from qualitative users hasn't been widely available until today, thanks to foundational models. In mid-2023, we launched copilot for product insights. We are building the AI's first product analytics platform for qualitative data, disrupting multi-billions market, and we are excited to have you join us. Meet the teamA group of curious minds and hard-working builders. We love making audacious bets and are motivated to redefine product development.Chun JiangCo-founder, CEOPrev. Autonomous Tech at Uber, Scale AI, FSQBen KramerCo-founder, CTOPrev. Engineering at SINAI, Uber ATGCole HofferMachine LearningPrev. ML Engineer at doc.ai, ML + Quantum Computing at MITJacob HubbardEngineeringPrev. Founder My Estate PlaceMatt RubrightGTMPev. DataGrail Livia FengMachine LearningUSC, UCBShaun PextonResearchQuantum Computing at YaleSue JuDesign, ResearchMeta, UberLei DuDataPrev. Head of Data at OpendoorJane NiEngineeringAmazon, CornellWhat we believeA group of curious minds and hard-working builders. We love making audacious bets and are motivated to redefine product development.Crafting tools that become a natural extension of your mindset..DelightfulAI doesn't need to be fancy - it helps you get things done in seconds.MagicalStart with nailing the small details, then grow to the powerful side.PowerfulBacked by the best investorsBacked by the best investorsBacked by the best investors who stay ahead of the curve.Y CombinatorSOMA CapitalPioneer FundAlumni VenturesSancus VenturesCapital XExceptional CapitalGuillermo RauchCEO, VercelManik GuptaVP, Microsoft | ex-CPO UberHolly LiuFounder, Kabam | YC Visiting PartnerLisha LiFounder, Rosebud.aiCharles BaiCTO, PacesRoger LuoDirector of Machine Learning, NianticSiddharth PanigrahiHead of Sales, Rill Data | VP Sales, FSQShan HeSenior Director of Engineering, FSQLisa MahapatraPrincipal Designer, FlatfileFred ZhangSerial Entrepreneur, InvestorAntonia San MartínCEO, PluttoHuey KwikInvestor, Ex. PalantirYusuf SherwaniCEO, Quit GeniusBen Hsieh(health)tech and writingJeff AndersCo-founder, Ambrook | ex Scale AIDean ShuHead of Studio, Scale AISarup BanskotaFounder | ex VercelKae HuynhBe enterprisingAndrew LiuStairwell, ex Scale AIGuido MaliandiScale AI