Cresta

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Our website may use these cookies to: Measure the audience of the advertising on our website, without profiling Display personalized ads based on your navigation and your profile Personalize our editorial content based on your navigation Allow you to share content on social networks or platforms present on our website Send you advertising based on your location Privacy Policy Customize Your Choices Accept All Reject All Meet Knowledge Agent: An AI coworker for real-time answersMeet Knowledge Agent: An AI coworker for real-time answersRead the blog TransformAutomateAnalyzeAugmentTransform every customerexperience with AI agentsSave money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale.Get a demoRequest live demoBook live demoCustomer stories TransformAutomateAnalyzeAugmentTransform every customerexperience with AI agentsSave money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale.Get a demoRequest live demoBook live demoCustomer stories TransformAutomateAnalyzeAugmentTransform every customerexperience with AI agentsSave money, increase revenue, and build customer loyalty with the only unified platform for human and AI Agents built for enterprise scale.Get a demoRequest live demoBook live demoCustomer storiesPowering the world's leading customer experiencesPowering the world's leading customer experiencesLorem ipsum cras tellus orci tincidunt nibh enim.BlogLorem ipsum cras tellus orci tincidunt nibh enim.BlogHow Cox grew revenue and improved their digital experienceCase studyHow Propel Holdings is scaling smarter with AICase studyCase studyCase studyHow Brinks Home saved time and cut costsCase studyHow Snap Finance reduced AHT and increased QM automationCase studyCase studyCase studyCase studyHow Propel Holdings is scaling smarter with AICase studyWhy IQCU chose Cresta as a strategic partner, not just another vendor BlogCase studyCase studyHow Optimum drove AI-powered sales conversions Blog How Oportun transformed QM and reduced workload by 50%Case studyCase studyCase studyHow Snap Finance reduced AHT and increased QM automation Case studyHow a Fortune 500 bank improved collections yieldCase studyPowering the world's leading customer experiencesPowering the world’s leading financial institutionsLorem ipsum cras tellus orci tincidunt nibh enim.BlogHow Propel Holdings is scaling smarter with AICase studyCase studyHow Snap Finance reduced AHT and increased QM automation Case studyCase studyHow ICQU chose a strategic partner, not just another vendorBlogCase studyHow Oportun transformed QM and reduced workload by 50% Case studyCase studyHow a Fortune 500 bank improved collections yield with CrestaCase studyTrusted by the world’s leading contact centersPowering the world's leading customer experiencesLorem ipsum cras tellus orci tincidunt nibh enim.BlogHow Holiday Inn is boosting revenue and improving their agent experienceCase studyHow Holiday Inn is boosting revenue and improving their agent experienceCase studyCase studyHow Xanterra is transforming guest experiences with Cresta AI AgentCase studyCase studyHow Spirit Airlines transforms contact center quality and insights Blog postCase studyHow Optimum drove AI-powered sales conversions Blog Case studyHow Snap Finance reduced AHT and increased QM automation Case studyPowering the world's leading customer experiencesPowering the world's leading customer experiencesLorem ipsum cras tellus orci tincidunt nibh enim.BlogLorem ipsum cras tellus orci tincidunt nibh enim.BlogHow Cox grew revenue and improved their digital experienceCase studyHow Propel Holdings is scaling smarter with AICase studyCase studyCase studyHow Brinks Home saved time and cut costsCase studyHow Snap Finance reduced AHT and increased QM automationCase studyCase studyCase studyCase studyHow Propel Holdings is scaling smarter with AICase studyWhy IQCU chose Cresta as a strategic partner, not just another vendor BlogCase studyCase studyHow Optimum drove AI-powered sales conversions Blog How Oportun transformed QM and reduced workload by 50%Case studyCase studyCase studyHow Snap Finance reduced AHT and increased QM automation Case studyHow a Fortune 500 bank improved collections yieldCase studyPowering the world's leading customer experiencesPowering the world's leading customer experiencesLorem ipsum cras tellus orci tincidunt nibh enim.BlogLorem ipsum cras tellus orci tincidunt nibh enim.BlogHow Cox grew revenue and improved their digital experienceCase studyHow Propel Holdings is scaling smarter with AICase studyCase studyCase studyHow Brinks Home saved time and cut costsCase studyHow Snap Finance reduced AHT and increased QM automationCase studyCase studyCase studyCase studyHow Propel Holdings is scaling smarter with AICase studyWhy IQCU chose Cresta as a strategic partner, not just another vendor BlogCase studyCase studyHow Optimum drove AI-powered sales conversions Blog How Oportun transformed QM and reduced workload by 50%Case studyCase studyCase studyHow Snap Finance reduced AHT and increased QM automation Case studyHow a Fortune 500 bank improved collections yieldCase studyPowering the world's leading customer experiencesPowering the world's leading customer experiencesLorem ipsum cras tellus orci tincidunt nibh enim.BlogLorem ipsum cras tellus orci tincidunt nibh enim.BlogHow Cox grew revenue and improved their digital experienceCase studyHow Propel Holdings is scaling smarter with AICase studyCase studyCase studyHow Brinks Home saved time and cut costsCase studyHow Snap Finance reduced AHT and increased QM automationCase studyCase studyCase studyCase studyHow Propel Holdings is scaling smarter with AICase studyWhy IQCU chose Cresta as a strategic partner, not just another vendor BlogCase studyCase studyHow Optimum drove AI-powered sales conversions Blog How Oportun transformed QM and reduced workload by 50%Case studyCase studyCase studyHow Snap Finance reduced AHT and increased QM automation Case studyHow a Fortune 500 bank improved collections yieldCase studyOne platform for human and AI AgentsAI AgentDeliver exceptional CX for less, with human-centric AI Agents you can trustExplore AI AgentAgent AssistTurn every agent into a top performer with real-time guidance, knowledge and workflow automationExplore Agent AssistConversation IntelligenceUncover the signals hidden in every conversation and capture the voice of your customer at scale to turn insights into better business outcomesExplore Conversation Intelligence Your browser does not support the video tag. Your browser does not support the video tag. Your browser does not support the video tag. AI PlatformDeploy industry-leading, multilingual AI across the entire customer journey—on one secure, scalable platform trusted by the Fortune 500.Explore the platformOne AI partner for all CX use casesScale customer care without losing the human touch58%containment rate across AI Agents50%reduction in after-call workSee the resultsDiscover winning behaviors and coach more effectively across sales20%Increase in revenue40%Increase in span of controlSee the resultsHow a Fortune 500 bank improved collections yield with Cresta11%Promise-to-pay per right party contact26%Promise amount relative to balanceSee the resultsDrive customer loyalty and boost the bottom line across customer care30ptincrease in NPS50%reduction in QM CostsSee the resultsEasily integrate intoany environmentSee integrationsSecurity and data privacytrusted by the Fortune 500What our customers are saying"Cresta is an incredible platform that has helped us solve so many challenges." Veronica SemlerVice President, Servicing Operations"We’ve already seen the impact Cresta is having on our teams and customers, driving faster, smoother interactions and this is just the beginning.” Gary EdelsteinPresident & Chief Operating Officer“After launching Cresta, we were able to decrease the training time for our team and improve revenue by 20%."Stephanie DewaldVice President, Sales & Service Contact Centers"In a software landscape where many promise the moon but deliver vaporware, Cresta has consistently proven to be a beacon of reliability.”Phil KoltermanChief Information Officer"Cresta allowed us to hit our ROI, which our business case was built upon quicker than we had anticipated.”Mike MossmanExecutive Vice President of Operations"Cresta’s AI Analyst has been a game changer! It has significantly enhanced our ability to quickly understand customer inquiries, enabling us to make informed policy decisions very quickly. In an industry that is very unpredictable, Cresta adds immense value."Brandy MaxwellSenior Manager, Customer Insights"By leveraging Cresta's generative AI-powered solutions, we're enhancing sales effectiveness, streamlining post-call processes, and empowering our agents to focus on what matters most—building stronger relationships with our customers."Mike ParkerPresident, Consumer Services"Cresta is really the technology of the future."Jason LoveDirector, Contact Center TrainingReady to see the results for yourself?Realize your competitive advantage — see Cresta in action with a personalized demo. Thank you, we'll be in touchOops! Something went wrong while submitting the form. --- Opens in a new window Opens an external website Opens an external website in a new window To improve your experience, we (and our partners) store and/or access information on your terminal (cookie or equivalent) with your consent for all our websites and applications, on your connected terminals. Our website may use these cookies to: Measure the audience of the advertising on our website, without profiling Display personalized ads based on your navigation and your profile Personalize our editorial content based on your navigation Allow you to share content on social networks or platforms present on our website Send you advertising based on your location Privacy Policy Customize Your Choices Accept All Reject All Meet Knowledge Agent: An AI coworker for real-time answersMeet Knowledge Agent: An AI coworker for real-time answersRead the blogTransforming CX with Generative AIGet a demoTrusted by leading contact centers20%Higher revenue30ptNPSA recognized leaderTrusted and secureSeamlessly integratedCresta by the numbers0M+dollars raised0+employees0+ team hubsTurning every conversation into a competitive advantageExceptional customer experiences are the foundation of every great business. That's why we're on a mission to unlock the full potential of every customer conversation. How? With human-centric agentic AI that delights customers with intelligent automation, empowers humans to work smarter and faster, and turns strategic insights into better business outcomes.View careersOur story2017Cresta is born at Stanford’s AI Lab, co-founded by Sebastian ThrunHe's joined by co-founders Tim Shi, an early researcher at OpenAI, and Zayd Enam2018Cresta deploys a transformer-based model for real-time Agent Assist at Intuit, its first customer2020Cresta emerges from stealth with Series A backing from Greylock and a16z2021Cresta raises its Series B from Sequoia as revenue quadruplesExpands beyond digital with Voice Agent Assist2022Cresta raises Series C led by Tiger GlobalSecures multiple conversational AI patents2023Ping Wu (Co-founder of Google CCAI) becomes CEOLaunches Opera, a no-code AI orchestration engine, and conversation intelligence2024Raises $125M Series D to accelerate adoption of human-centric AILaunches AI Agent, unlocking exceptional CX for less2025Team grows to 300+ employeesGlobal expansion into APAC and EMEA marketsLeadership teamLed by pioneers in AI, enterprise technology, and go-to-market strategy.Ping WuChief Executive Officer Tim ShiCo-FounderAlex CramerChief Revenue Officer Dawn McLarenHead of PeopleDaniel HoskeChief Technology Officer Russell BanzonChief Marketing Officer Sai VivekChief Customer OfficerVahid ManieChief Financial Officer Josh LevinHead of ProductXiangru ChenVice President of EngineeringBacked byworld-class investorsWe’re proud to be backed by some of the most respected investors in AI and enterprise technology.Board of AdvisorsAdvised by the best in AI and enterprise transformation.Ben HorowitzCo-founder of Andreessen HorowitzSaam MotamediPartner at Greylock PartnersDoug LeonePartner at Sequoia CapitalJohn DonovanFounder of Qudit, Former CEO of AT&TSebastian Thrun Founder, Google XRob TheisGeneral Partner, Chief Investment Officer at World Innovation Lab (WiL)Cresta newsView all press releasesCresta Launches Knowledge Agent: an Agentic Assistant Delivering Proactive Intelligence to Contact Center WorkersKnowledge Agent eliminates guesswork, improves employee satisfaction, and increases first call resolution.Mar 17, 2026Forbes Names Cresta One of America’s Best Startup Employers of 2026This marks the third straight year Cresta has been named to the list, climbing the rankings year over year.Mar 3, 2026Cresta Launches Agent Operations Center to Manage the Human-AI Hybrid Workforce for the Customer ExperienceBusinesses can now oversee and guide every customer interaction in real time, creating a new role in the customer experience center: the AI Supervisor.Dec 9, 2025Join the teamBecome a part of the team building the future of human-centric AI.View careers --- Opens in a new window Opens an external website Opens an external website in a new window To improve your experience, we (and our partners) store and/or access information on your terminal (cookie or equivalent) with your consent for all our websites and applications, on your connected terminals. Our website may use these cookies to: Measure the audience of the advertising on our website, without profiling Display personalized ads based on your navigation and your profile Personalize our editorial content based on your navigation Allow you to share content on social networks or platforms present on our website Send you advertising based on your location Privacy Policy Customize Your Choices Accept All Reject All Meet Knowledge Agent: An AI coworker for real-time answersMeet Knowledge Agent: An AI coworker for real-time answersRead the blogBuild customer trust. Win faster. Partner with Cresta.Become a partnerWhy partner with Cresta?Proven results that earn trustDeliver enterprise-grade outcomes with AI models trained on your customers’ data—driving unmatched accuracy, real-time speed, and measurable impact.Innovation that keeps you aheadStay competitive with contact center AI that evolves with your business and adapts to every shift in customer expectations.Growth that scales with youExpand your reach with enablement, co-selling support, and tools that help you drive customer success and grow recurring revenue.Become a partnerOur partner ecosystemTechnologyCCaaSTechnologyCCaaSTechnologyBPOTechnologyTechnologyCCaaSServiceTechnologyCCaaSTechnologyConsultantServiceTechnologyCCaaSTechnologyChatTechnologyChatBPOTechnologyREPTechnologyCCaaSBPOBPOTechnologyCCaaSConsultantConsultantConsultantTechnology Solution DistributorTechnologyPartnership benefitsWin more, win biggerClose more deals and increase average deal size with a differentiated AI solution that drives strategic value for customers.Partner-first incentivesCresta’s partner program is built for mutual success—with field alignment, co-selling motions, and incentives designed to help you win.Expand your playbookCollaborate with Cresta across enterprise accounts, embed AI into your offerings, and co-create solutions that scale with customer needs.Become a partnerJoin Cresta’s partner ecosystem and unlock new opportunities that drive real results for your customers. I would like to receive updates and marketing materials from Cresta. I confirm that I have read and agree to the Privacy Policy. By submitting this form, I confirm that I have read and agree to the Privacy Policy. First name *First name *Last Name *Business Email *What type of partnership are you looking for?*Select partnership typeBy clicking “Submit” you agree to our TOS and Privacy Policy.SubmitThank you!We'll be in touch with you shortly.Oops! Something went wrong while submitting the form. --- Opens in a new window Opens an external website Opens an external website in a new window To improve your experience, we (and our partners) store and/or access information on your terminal (cookie or equivalent) with your consent for all our websites and applications, on your connected terminals. Our website may use these cookies to: Measure the audience of the advertising on our website, without profiling Display personalized ads based on your navigation and your profile Personalize our editorial content based on your navigation Allow you to share content on social networks or platforms present on our website Send you advertising based on your location Privacy Policy Customize Your Choices Accept All Reject All Meet Knowledge Agent: An AI coworker for real-time answersMeet Knowledge Agent: An AI coworker for real-time answersRead the blogBack to all Blog PostsCompany NewsProductMarch 17, 2026Introducing Knowledge Agent: Real-Time Answers, Right Where Agents WorkPing WuCEOA customer calls their mobile carrier with a simple question. “Can I upgrade my phone today without paying an early upgrade fee?”It sounds straightforward. But the correct answer depends on several factors, including the customer’s current plan, device financing status, and whether their account has reached the upgrade eligibility date.To figure that out, an agent typically has to jump between multiple systems. Customer data lives in CRMs. Policies live in knowledge bases. Workflows live in internal tools. During a live conversation, agents must search across all of them while the customer waits.This is the daily reality in contact centers. Finding the right answer often means navigating across systems, piecing together policies, and interpreting how they apply to a specific customer.A Knowledge AI Coworker Built for How Agents Actually WorkThat’s why we are introducing Knowledge Agent, a new agentic assistance capability in the Cresta platform that works alongside agents directly within their browser workflow.Knowledge Agent analyzes the live conversation alongside real-time on-screen context as the interaction unfolds, generating precise, cited answers tailored to the specific customer.With Knowledge Agent, AI serves as a second set of eyes and ears for human agents. As the customer explains their request, Knowledge Agent identifies intent from the conversation while simultaneously reading relevant on-screen data from the CRM. The AI uses these signals, such as loyalty tier, account status, or ticket type, combined with company knowledge and policy documentation to surface the guidance that applies to that exact scenario.The right answer appears in real time inside the browser sidebar, without interrupting the conversation or requiring the agent to prompt the system.The result is faster resolutions, more confident agents, and consistently accurate answers for every customer. Your browser does not support the video tag. A Persistent Browser Experience: Intelligence That Travels With the AgentAt the center of Knowledge Agent is the sidebar, a persistent browser interface that stays with the agent as they move across tabs. Whether an agent switches from a CRM to a billing tool or a booking system, the sidebar remains present, ensuring that AI-powered assistance is always within reach.The sidebar provides a single, unified view for all AI-generated answers, allowing agents to access guidance without leaving their primary workflow. Instead of combing through multiple systems or opening additional tools, agents can interact with knowledge directly within the sidebar, keeping their focus on the customer conversation. This design reflects the reality of modern contact centers: agents work across many browser-based tools, and intelligence should follow them wherever they go. But for that intelligence to be useful, it also needs to understand the customer’s inquiry in real time.Context Fields: Answers Grounded in the Customer’s SituationMost AI systems only see the question being asked. But in a contact center, the correct answer often depends on the customer’s specific circumstances.For example, a refund policy may vary depending on a customer’s booking tier or subscription plan. Without those details, an AI system may return a generic answer that is incomplete—or incorrect for that customer.Knowledge Agent solves this with Context Fields.Context Fields automatically extract structured data from the agent’s active screen and feed it into the AI response in real time. If a customer’s account status, loyalty tier, or plan type appears in the CRM, Knowledge Agent can incorporate that information directly into its response.Instead of guessing, the AI has the variables it needs to determine which policies apply to that specific customer. This improves response accuracy while removing the burden on agents to manually gather or provide additional context.The goal is simple: eliminate searching and guesswork so agents can focus on what matters most—helping customers.Proactive Problem Solving: AI That Listens in the BackgroundKnowledge Agent doesn’t wait for agents to type questions.Through ambient listening within the browser, the AI analyzes live conversation audio and detects customer intent in real time.When it recognizes that a customer is asking about something like a refund, updating an account, or clarifying a policy, Knowledge Agent retrieves the relevant answer, policy, or process needed to resolve the request.The response appears instantly, grounded in company knowledge and aligned to the customer’s current situation. Agents get the guidance they need without having to interpret policies or piece together answers from multiple documents.The result is faster problem solving, smoother conversations, and more confident agents who always have the right information at their fingertips.A Step Toward Fully Context-Aware AI for the Contact CenterBy combining a persistent assistant, contextual awareness, and proactive intelligence, Knowledge Agent transforms how agents access knowledge during live interactions.Agents receive answers that are:Delivered in real timeGrounded in customer and on-screen contextProactively surfaced during conversationsKnowledge Agent is the first in a series of next-generation agentic assistants that will transform how work happens in the contact center: systems that understand conversations and customer journeys, orchestrate the right guidance at the right moment, and take action across tools to support human agents.The future lies in combining automation with human expertise, automating interactions where it makes sense while augmenting agents where their expertise matters most.The next frontier is AI that works seamlessly across automated and human-assisted interactions to make every customer experience faster, smarter, and more precise.See Knowledge Agent in action - sign up for our demo webinar today! Frequently asked questionsNo items found.Related Blog articlesIntroducing Conversation Intelligence for AI AgentsCresta launches Conversation Intelligence for AI Agent, allowing businesses to manage, understand, and continuously optimize AI Agents alongside human agents—on the same criteria, with the same AI-driven insight tools.Learn moreWe’re Going Global! Cresta Expands to APAC and EMEALearn about how Cresta is expanding globally into APAC and EMEA, with an office in Melbourne and another coming soon in London. Learn moreIntroducing WAVE: Cresta’s Flagship Conference for the Future of AI-Driven CXIntroducing Cresta's inaugural flagship event, WAVE, where we're bringing the brightest minds in AI and customer experience together to learn, grow, and innovate. Learn moreNo items found.