Chat Summary for LiveChat

Our Text productsChatBotAI bot platformHelpDeskSupport ticket systemKnowledgeBaseHelp center for websiteCategoriesAI-PoweredNew & NoteworthyStaff Top PicksStarter PackSelf SetupAll appsChat SummaryHarness the power of OpenAI's cutting-edge artificial intelligence to generate concise summaries from your chats.$5 / mo, per agentDeveloped by SKlabsWorks with   LiveChatloading...OverviewKey FeaturesBenefitsApp TermsReviewsSupportWelcome to Chat Summary , an app that generates precise, comprehensive summaries from your chat transcripts. By leveraging OpenAI's advanced natural language processing technology, we ensure that every summary is not only accurate but also enriched with insights—automatically created when a chat is archived or based on selected tags in your settings, with the option to generate manually from the Details section. In addition, our app analyzes chat sentiment, extracts key points and keywords, and provides actionable agent feedback, all while offering a reports section to review details such as chat ID, thread ID, and the full chat transcript. For more information, visit our documentation.Key FeaturesCentralized ReportingAccess a detailed reports section where you can review all generated summaries alongside vital details such as chat ID, thread ID, and full transcripts for comprehensive tracking.BenefitsActionable Agent FeedbackExtract essential keywords and critical insights that empower agents with feedback to enhance performance and improve customer interactions.In-Depth Sentiment AnalysisGain a deeper understanding of your conversations with built-in sentiment analysis that highlights the emotional tone and key discussion points of each chat.Automated WorkflowEnjoy effortless efficiency as the app automatically generates summaries when chats are archived or tagged.Precise SummariesLeverage OpenAI’s advanced NLP to generate accurate, comprehensive summaries that condense lengthy chat transcripts into clear, actionable insights.App TermsLegal TermsBy installing this app, you agree to the Marketplace Terms and App Privacy Policy.Tutorial & SupportHow to use this appFollow the app tutorial with setup instructions on how to use and properly configure this app with your LiveChat account. To get help and support contact SKlabs. You can also suggest improvements or request new features in the upcoming versions of Chat Summary.App tutorialContact SKlabsMore by this developer --- Get the full AI suite. Try Text platform LiveChat is just the start. Unlock the full AI-powered support suite with Text platform. Try Text Menu Close Log in Sign up free Go to app User Name Upgrade Help Center Chat with us Logout LiveChat® pricing that suits your needs Sign up free Free 14-day trial AI-driven features No credit card required Starter Small business $ 19 /mo per person billed annually Sign up free Your current plan Key features: Text Intelligence Track up to 100 visitors 1 recurring campaign 60-day chat history Basic widget customization 24/7/365 Support 1 user See all features Team Full-time support team $ 49 /mo per person billed annually Sign up free Upgrade Your current plan Everything in Starter, plus Text Intelligence Track up to 400 visitors Unlimited campaigns Unlimited chat history Full widget customization Basic reporting Unlimited users See all features Business Customer service department $ 79 /mo per person billed annually Sign up free Upgrade Upgrade Your current plan Everything in Team, plus Text Intelligence Track up to 1000 visitors Work scheduler Staffing prediction On-demand reporting Advanced reporting Agent performance SMS and Apple Messages for Business See all features Enterprise Global company, global reach Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by 35,000+ companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by 35,000+ companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close Request a call Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by 35,000+ companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close individual contact, learn more Request a call Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by 35,000+ companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close Request a call Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by 35,000+ companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close Your current plan Everything in Business, plus Text Intelligence Customize tracking limit Dedicated account manager Dedicated onboarding White label chat widget Software engineer support Single Sign-on (SSO) HIPAA Compliance Alternative payment terms Professional services Service level agreements (SLAs) See all features Solve up to 80% of cases with AI chatbots Add ChatBot for routine tasks. Let agents focus on complex cases. ChatBot starts at $ 52 /mo billed annually Sign up free Compare LiveChat® plans Starter from $19/mo Team from $49/mo Business from $79/mo Enterprise Request a call Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by 35,000+ companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close Pricing (all prices in USD) Price / month (billed annually) $19 $49 per person $79 per person Request a call Request a call Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by + companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close Price / month (billed monthly) $25 $59 per person $89 per person Text Intelligence Copilot - AI Assistant Copilot - AI Assistant Equipped with knowledge about LiveChat® and Text products, our AI assistant will answer your questions and help you with your daily tasks. Close Copilot - AI Assistant Reply suggestions Reply suggestions Get reply suggestions from your imported knowledge sources. The number of knowledge sources depends on your plan. Close Reply suggestions 3 sources 10 sources 10 sources Insights Insights Find the most popular questions and topics on your LiveChat® without having to read through thousands of chats. Close Insights Tag suggestions Tag suggestions Get one-click tag suggestions during chats based on your previous tagging. Close Tag suggestions Chat summary Chat summary Get the gist of your conversation without reading through the entire transcript with AI chat summary. Close Chat summary Text enhancement Text enhancement Enhance your messages with AI editing tools such as rephrasing, summarizing, correcting grammar, and even expanding texts. Close Text enhancement Sentiment analysis Sentiment analysis Get real-time sentiment analysis during chats to better understand your customers. Close Sentiment analysis early access Channels Website Website Place a beautiful, highly functional chat widget on your website. Close Website Apps Apps Embed a high-performance chat widget in your mobile apps. Close Apps Direct Chat Link Direct Chat Link Share a short link to direct visitors straight to the chat page. Close Direct Chat Link Facebook Messenger Facebook Messenger Bring all your Facebook communication right into LiveChat® app to better connect with your fans. Close Facebook Messenger Apple Messages for Business Apple Messages for Business Let visitors message you directly via the Messages app on iOS and macOS. Connect with 1.5 billion Apple users without leaving the LiveChat® app. Close Apple Messages for Business SMS SMS Receive and send text messages directly in the LiveChat® app. Enjoy all the benefits of always being where your customers are. Close SMS available in the marketplace Email Email Integrate LiveChat® with email marketing software, and include your visitors in email campaigns. Close Email available in the marketplace Instagram Instagram Streamline communication by responding to Instagram messages directly from LiveChat®. Close Instagram available in the marketplace X (Twitter) X (Twitter) Manage your X conversations directly in LiveChat®. Close X (Twitter) available in the marketplace WhatsApp WhatsApp Connect with your customers on the most popular messaging app in the world. Close WhatsApp available in the marketplace Pricing (all prices in USD) Price / month (billed annually) $19 $49 per person $79 per person Request a call Request a call Let's talk Tell us about yourself and we’ll get back to you shortly. Full name Business email Enter your business email to talk to Sales or sign up for a free trial with the current email. Phone number (Optional) Additional information Request a call By signing up, you say "yes" to receive our marketing materials in the future and agree to our Privacy Policy. What can you expect? Discuss your use case and individual needs with our Sales Team Discover how our products can strengthen your customer relationships and increase revenue Find out how others in your industry are leveraging LiveChat Trusted by + companies Our Sales Team is ready to help you Thank you for your submission Great news! Expect to hear from us shortly to discuss further details. Close Price / month (billed monthly) $25 $59 per person $89 per person Text Intelligence Copilot - AI Assistant Copilot - AI Assistant Equipped with knowledge about LiveChat® and Text products, our AI assistant will answer your questions and help you with your daily tasks. Close Copilot - AI Assistant Reply suggestions Reply suggestions Get reply suggestions from your imported knowledge sources. The number of knowledge sources depends on your plan. Close Reply suggestions 3 sources 10 sources 10 sources Insights Insights Find the most popular questions and topics on your LiveChat® without having to read through thousands of chats. Close Insights Tag suggestions Tag suggestions Get one-click tag suggestions during chats based on your previous tagging. Close Tag suggestions Chat summary Chat summary Get the gist of your conversation without reading through the entire transcript with AI chat summary. Close Chat summary Text enhancement Text enhancement Enhance your messages with AI editing tools such as rephrasing, summarizing, correcting grammar, and even expanding texts. Close Text enhancement Sentiment analysis Sentiment analysis Get real-time sentiment analysis during chats to better understand your customers. Close Sentiment analysis early access Channels Website Website Place a beautiful, highly functional chat widget on your website. Close Website Apps Apps Embed a high-performance chat widget in your mobile apps. Close Apps Direct Chat Link Direct Chat Link Share a short link to direct visitors straight to the chat page. Close Direct Chat Link Facebook Messenger Facebook Messenger Bring all your Facebook communication right into LiveChat® app to better connect with your fans. Close Facebook Messenger Apple Messages for Business Apple Messages for Business Let visitors message you directly via the Messages app on iOS and macOS. Connect with 1.5 billion Apple users without leaving the LiveChat® app. Close Apple Messages for Business SMS SMS Receive and send text messages directly in the LiveChat® app. Enjoy all the benefits of always being where your customers are. Close SMS available in the marketplace Email Email Integrate LiveChat® with email marketing software, and include your visitors in email campaigns. Close Email available in the marketplace Instagram Instagram Streamline communication by responding to Instagram messages directly from LiveChat®. Close Instagram available in the marketplace X (Twitter) X (Twitter) Manage your X conversations directly in LiveChat®. Close X (Twitter) available in the marketplace WhatsApp WhatsApp Connect with your customers on the most popular messaging app in the world. Close WhatsApp available in the marketplace Chat and monitoring AI chatbots AI chatbots Integrate with ChatBot to solve up to 80% of cases with AI-driven support. Close AI chatbots starts at $52/mo. Learn more Traffic tracking Traffic tracking Track up to the visitor limit, with detailed data available for 100 visitors. Close Traffic tracking up to 100 visitors up to 400 visitors up to 1000 visitors custom Multiple website support Multiple website support Place your chat widget on multiple websites with no additional charge. Close Multiple website support Applications Applications Application for web, desktop, and mobile. Close Applications Pre-chat & post-chat surveys Pre-chat & post-chat surveys Gather valuable information at the beginning and at the end of each chat. Close Pre-chat & post-chat surveys predefined only Inactivity message Inactivity message Automatically ask a visitor for their email address if your agents haven’t responded for a specified amount of time. Close Inactivity message Customer details Customer details Detailed information on your visitors including name, e-mail, location, currently viewed page and more. Close Customer details Agent rating Agent rating Let your visitors rate the agent that chatted with them. Close Agent rating Transfers Transfers Transfer an ongoing chat to other agents when in a pinch or when expert advice is needed. Close Transfers Smart chat routing Smart chat routing Intelligent chat distribution between available agents. Close Smart chat routing Manual chat routing Manual chat routing All visitors starting a chat will be queued. Chats can be then picked up manually by agents. Close Manual chat routing Canned responses Canned responses Save frequently used responses under a shortcut and speed up the conversation. Close Canned responses Private canned responses Private canned responses Add a unique style to your messages with canned responses only you can use. Close Private canned responses Canned response suggestions Canned response suggestions Get event-based response suggestions during chats and reply faster. Close Canned response suggestions Custom customer segments Custom customer segments Save filter combinations as segments to pick out hot leads in a flash. Close Custom customer segments Chat tagging Chat tagging Assign case-specific tags to chats and easily locate them in your Archives later. Close Chat tagging File sharing File sharing Share marketing materials, tutorials, and other files over chat. You can also receive files from visitors. Close File sharing Routing rules based on URL Routing rules based on URL Route chats from specific URLs like domain.com/help to your support agents or domain.com/pricing to your sales agents. Close Routing rules based on URL Automated tags Automated tags Assign tags automatically based on the canned response you use in the chat. Close Automated tags Chat takeover Chat takeover Take over the conversation either from a bot or your support agent. Close Chat takeover Routing rules based on geolocation Routing rules based on geolocation Automatically route visitors to agent groups that know their language. Close Routing rules based on geolocation Work scheduler Work scheduler Set the working hours for your agents to ensure smooth transitions between shifts. Close Work scheduler Asynchronous communication Availability Availability Keep visitors and agents on the same page by enabling asynchronous communication, whether a chat is live or spread out across hours, days, or months. Close Availability Chat history Chat history Review your chat history and search for specific conversations. Close Chat history 60-day Email transcripts Email transcripts Your visitors can receive emails with chat transcripts if they wish to review their conversations. Close Email transcripts Stats and reports Daily & Weekly summary Daily & Weekly summary A summary of agent's activities that shows how well he or she is doing while chatting. Close Daily & Weekly summary Insights Insights Get a weekly summary of the most popular customer questions and trending topics. Close Insights LiveChat® Dashboard LiveChat® Dashboard A rundown of the most important metrics from your LiveChat®. Close LiveChat® Dashboard Chat statistics Chat statistics Essential information regarding your live chat like number of chats, availability, engagement, satisfaction and more. Close Chat statistics Tags usage Tags usage An overview of the tags used that help you identify popular support cases. Close Tags usage Campaign conversions Campaign conversions See how many campaigns displayed to visitors resulted in a chat. Close Campaign conversions Agent activity Agent activity This report lets you know when your agents were available for chats during a particular day. The report keeps track of agents' statuses and shows a graphical representation of their activity. Close Agent activity Agent performance Agent performance See how your agents are doing. Spot top performers and teammates who need to improve certain areas of their work. Close Agent performance Chat duration Chat duration Analyze chat duration for different agents, tags, and groups to improve efficiency. Close Chat duration Chat response Chat response See how long it takes an agent to reply to a new chat. Close Chat response On-demand reporting On-demand reporting Receive scheduled reports that cover a particular aspect of your solution. Available in CSV, TSV, XLS and other formats. Close On-demand reporting Staffing prediction Staffing prediction See how many agents you will need to efficiently staff your chat. Close Staffing prediction Engagement Proactive chats Proactive chats Make the first move and initiate a chat with a website visitor yourself. Close Proactive chats Eye-catcher Eye-catcher Get more chats by drawing your visitors' attention to your chat window with a colorful eye-catcher. Close Eye-catcher predefined only Recurring campaigns Recurring campaigns Encourage visitors to chat thanks to recurring campaigns that greet them, offer help, and showcase your products. Close Recurring campaigns 1 campaign One-time campaigns One-time campaigns Announce your products, services, and offers to customers once per visitor's lifetime. Close One-time campaigns Customization Chat widget translations Chat widget translations Adjust your chat widget by adding custom phrases in any of the 48 available languages. Close Chat widget translations predefined only Dark mode Dark mode Switch your chat widget to dark mode and make it more comfortable to use for your customers. Close Dark mode Live editor Live editor Adjust the appearance of the chat widget, including theme, colors, position, and offsets, and see a live preview without the need to save changes. Close Live editor Right-to-left support Right-to-left support LiveChat® widget offers native support for right-to-left languages, like Arabic and Hebrew. Close Right-to-left support Themes Themes Choose one of the available chat widget themes to make it fit with your website's design. Close Themes Accessibility compliance Accessibility compliance The WCAG 2.1 Level AA compliant chat widget has screen reader support, keyboard navigation, and contrast adjustments. Close Accessibility compliance Custom logo in chat widget Custom logo in chat widget Brand your chat widget with your company's logo. Close Custom logo in chat widget Multi-brand customization Multi-brand customization Customize the look of the chat widget for each website you're using LiveChat® on. Close Multi-brand customization Language selection Language selection Choose one of the 48 available languages for your chat widget. Create dedicated agent groups and assign specific languages to your chat widget to provide multilingual customer support. Close Language selection White label White label Ask us to remove the 'Powered by LiveChat®' branding from your chat widget. Close White label Management Allowed domains Allowed domains Allow teammates to join Text products without invitations by setting up allowed domains. Close Allowed domains User roles User roles Assign administrative privileges to certain users only. Close User roles Supervision Supervision Supervise ongoing chats to train new agents and ensure the best chat quality. Close Supervision Group organization Group organization Divide users into groups responsible for particular branches of your business. Close Group organization Inactivity timeout configuration Inactivity timeout configuration Automatically transfer a chat when an agent is not responding in a conversation. To keep your chat flow steady, you can choose the amount of time after which the chat will be transferred. Close Inactivity timeout configuration Internal notes Internal notes Chat with your team behind the scenes and leave private notes in chats visible only to your team. Close Internal notes Integrations and add-ons Marketplace Marketplace Connect a variety of free and paid 3rd party apps, including CRMs, e-commerce platforms, social media channels, and help desk software. Explore the Marketplace for more information. Close Marketplace API API Pull and feed various data via the LiveChat® API, which allows for the creation of custom integrations. Close API start with a free $25 credit ChatBot ChatBot Integrate LiveChat® with ChatBot to build and launch conversational chatbots without coding. Start a free trial, subscribe later. Close ChatBot starts at $52/mo HelpDesk HelpDesk Integrate LiveChat® with HelpDesk to add email to your communication channels in a form of ticketing system. Start a free trial, subscribe later. Close HelpDesk starts at $29/mo KnowledgeBase KnowledgeBase Integrate LiveChat® with KnowledgeBase to create, manage, and share self-service content with your customers. Start a free trial, subscribe later. Close KnowledgeBase starts at $49/mo Ecommerce Shopify integration Shopify integration Connect your Shopify store with LiveChat® and grow your sales. Close Shopify integration WooCommerce integration WooCommerce integration Connect your WooCommerce store with LiveChat® to chat with customers and see their shopping carts. Close WooCommerce integration Bigcommerce integration Bigcommerce integration Connect your BigCommerce store with LiveChat® and turn store visitors into customers. Close Bigcommerce integration Goals Goals Set up business goals you want to reach over chat, like making a sale or signing up a new customer, and see how many conversations end up with them. Close Goals Sales tracker Sales tracker Automatically track chats that lead to a sale. Measure how much value you’re getting out of LiveChat® by going over chat Archives or the Sales Tracker report. Close Sales tracker Security 256-bit SSL secure connection 256-bit SSL secure connection Ensure connection safety through SSL encryption protocol. Close 256-bit SSL secure connection Banned visitors list Banned visitors list View and edit the list of visitors who are blocked from using your chat. Add and remove IPs and decide how long to ban a visitor for. Close Banned visitors list Credit card masking Credit card masking Credit card numbers are not visible during chats and will not be stored in the archives. Close Credit card masking Data center in US or EU Data center in US or EU Host your data in the USA or in the EU in compliance with data protection requirements. Close Data center in US or EU Log in with Google Log in with Google Use your Google Account details to log in to LiveChat®. Close Log in with Google Log in with Apple Log in with Apple Use your Apple Account details to log in to LiveChat®. Close Log in with Apple Log in with Microsoft Log in with Microsoft Use your Microsoft Account details to log in to LiveChat®. Close Log in with Microsoft Trusted domains Trusted domains Protect your LiveChat® tracking code from being added to unauthorized websites. Close Trusted domains Two-Factor-Authentication (2FA) Two-Factor-Authentication (2FA) Enable two-factor authentication (2FA) to enhance account security by requiring a password and an authentication app code. Close Two-Factor-Authentication (2FA) Require login with Google Require login with Google Require all team members to use their Google Account details to log in to LiveChat® Close Require login with Google Access restriction Access restriction Restrict access to your LiveChat® to a limited number of IPs. Close Access restriction Audit log Audit log Receive an on-demand file that lists all notable changes made in the application settings. Close Audit log Security assistance Security assistance Our specialists will be ready to advise on the best practices in terms of LiveChat® security inside your premise. Close Security assistance HIPAA Compliance HIPAA Compliance LiveChat® helps you maintain HIPAA compliance with enhanced security standards and a business associate agreement (BAA) so your organization can collect health information safely and securely. Close HIPAA Compliance Single Sign-On (SSO) ready Single Sign-On (SSO) ready LiveChat® is ready for integration with enterprise-grade or cloud SSO solutions (based on SAML 2.0). Close Single Sign-On (SSO) ready Product support Help Center Help Center Learn the ropes of chatting and customer service thanks to a collection of articles on LiveChat®. Close Help Center 24/7/365 Support 24/7/365 Support Contact us using chat on our website or directly in your LiveChat® app. Close 24/7/365 Support Product training Product training Training session that will teach your agents how to effectively use LiveChat® for sales and support. This training will give you the know-how necessary to run a successful LiveChat® implementation. Close Product training Software engineer support Software engineer support Our software engineers will assist you with custom implementations and integrating LiveChat® with your existing software environment. Close Software engineer support Legal assistance Legal assistance Our legal team will take care of analyzing or drafting the paperwork your company needs to get started with LiveChat®. Close Legal assistance Alternative payment terms Alternative payment terms As an alternative to using your company card, you can pay for LiveChat® with purchase orders and annual invoices. Close Alternative payment terms Pay with crypto Pay with crypto Use cryptocurrencies like USDC or USDP on Ethereum, Solana, or Polygon to purchase your LiveChat® license. Close Pay with crypto Key Account Manager Key Account Manager You will be assigned a dedicated account manager that will be responsible for the success of your LiveChat®. Your Key Account Manager will help you set up as well as keep optimizing your LiveChat® for the best results. Close Key Account Manager Service level agreements (SLAs) Service level agreements (SLAs) Defined guaranteed response times, uptime, and support standards to ensure your service meets critical business requirements. Close Service level agreements (SLAs) Professional Services Professional Services Get comprehensive professional services from LiveChat® including quick implementation, tailored support, training, and more. Close Professional Services learn more Expand comparison table Frequently Asked Questions Frequently Asked Questions Do I have to pay for each user's account? Yes, we charge a fee for every user account created, regardless of whether the user is logged in or not. Do I need to pay for the API? Yes, in the case of private usage. Check our full API pricing for more details. Developing apps for the LiveChat® Marketplace? Enjoy limitless API access! How can I pay? We accept all major credit cards for our live chat software pricing plans. The subscriptions renew automatically at the end of each billing cycle, ensuring uninterrupted access to our services. All listed prices are in USD. If you're curious about the live chat software cost or the cost of adding live chat to your website, check out our pricing page above for all the details. Can I use LiveChat® on several websites? Yes, you can use our live chat software on as many websites as you wish. Our live chat pricing plans are designed to be flexible, allowing you to manage multiple sites under a single account. Our live chat software price is set up to suit different levels of usage, and the cost stays the same no matter how many websites you add it to. How much will I pay for 10 agents and 1 chatbot? You'll pay $52 for one chatbot, and the cost for each agent starts at $41, depending on the live chat pricing plan you select. So, for 10 agents and one chatbot, the total live chat price starts at $462 per month. If you're curious about the overall live chat cost, this gives you a good starting point. Does ChatBot rely on third-party providers? No, ChatBot is a standalone AI. It doesn’t rely on third-party providers like OpenAI, Google Bard, or Bing AI. It operates using its own technology stack to deliver replies immediately and host human-like conversations. How many users can I add to my account? You can invite up to 400 users with the Team and Business plans. Please note that the Starter plan only allows one user. For the Enterprise plan, we can set a custom number of users. Do you provide customer service users? No, we provide the tools for your users. See our Experts page if you need help with staffing your live chat. Are there any discounts available? Yes, you can get a 15% discount for subscribing for 12 months. Do I need to pay sales tax? If you are doing business in a state where we are required to collect sales tax, we’ll use your ZIP code to determine the correct tax rate. Visit our Help Center to get more details. Are there any additional costs? No, there are no additional costs and you won’t be charged anything extra. Rest assured that our live chat pricing is straightforward and transparent, with no hidden fees. Other questions? Do you have any other questions? Don’t hesitate to drop us a line on the chat. We're here to help! We are ready 24/7 to answer your question Any time you need help, you can count on our Support Heroes.They are strong, they are fast, and they will help you - no matter the time! Chat with us Opening a LiveChat® account for a client? Become a Solution Partner and set up clients' accounts in no time directly in the Partner App. Go to Partner Program Discover Text products: ChatBot Automate customer service with AI HelpDesk Support customers with tickets KnowledgeBase Guide and educate customers OpenWidget Enhance websites with widgets --- Get the full AI suite. Try Text platform LiveChat is just the start. Unlock the full AI-powered support suite with Text platform. Try Text Menu Close Log in Sign up free Go to app User Name Upgrade Help Center Chat with us Logout LiveChat® features It's all about making your business goals a reality. Chat tools Message sneak-peek Canned responses Chat tags Rich messages File sharing Chat archives Inactivity messages Notifications Chat transfer Chat ratings Messaging channels Chat widget Facebook Instagram for Business SMS Email In-chat voice, video & screen-sharing WhatsApp Business Chat page Apple Messages for Business Try LiveChat® now for free Sign up free Free 14-day trial AI-driven features No credit card required Chat widget customization Customization Agent profiles Accessibility Languages Chat boosters Reports & analytics Data summary Chat reports Data export Agent reports Customer reports Ecommerce reports Filters Dashboard Sales & ecommerce Customer data Product Cards Ecommerce integrations Goals & sales tracker 200+ Integrations Improve your workflow by connecting LiveChat® with apps you use every day. Create a personalized hub to manage all your customer interactions. Visit Marketplace Leverage AI and enjoy hassle-free support. Provide detailed messages on the spot, reduce reply time, and improve customer communication. Read more Customer engagement Targeted messages Eye-catchers Chat buttons Routing rules Availability Chat assignment Chat history Chat transcripts Team management Agent accounts Groups Chat supervision Agent roles Chat limit Work scheduler Security Encryption Credit card masking Data storage Access restriction Visitor banning Logging in with Google Compliance Single sign-on LiveChat® APIs Customer SDK Webhooks Chat widget JS API Chat API Reports API LiveChat® APIs Customer SDK Webhooks Chat widget JS API Chat API Reports API Asynchronous Communication Add LiveChat® to your website and change how you communicate, for good. Read more Get more out of LiveChat with Text products HelpDesk Support customers with complete ticketing system. Go to HelpDesk ChatBot Create your own bot and automate customer service with AI. Go to ChatBot KnowledgeBase Help your customers and support teams at the same time. Go to KnowledgeBase Trusted by 35,000+ companies worldwide Start using LiveChat® now! Free 14-day trial AI-driven features No credit card required Sign up free Discover Text products: ChatBot Automate customer service with AI HelpDesk Support customers with tickets KnowledgeBase Guide and educate customers OpenWidget Enhance websites with widgets --- Enhance EcommerceBoost Your Sales with Ecommerce AppsDisplay your products in chat, have tailored talks with customers, and make checkout simple. Integrate our ecommerce apps to your LiveChat and watch your sales grow.Discover appsSMS text messages inside LiveChatIntegrate 2way with your LiveChat to receive and reply to text messages from different channels.loading...Learn moreWhatsApp inside LiveChat? We’ve got you coveredAdd a new communication channel used by over 2 billion monthly active users.loading...Learn moreEffortless translation on both ends of the conversationSimply install the app and start chatting with real-time translations automatically displayed in the chat.loading...Learn moreDiscuss your problems on a video instead of chattingSome cases are difficult to solve via chat. Sometimes customers prefers to show the problem on their screen instead of describing it.loading...Learn moreAll key performance metrics in one placeWith all the data in one table, you can easily compare agents without having to jump between reports and set up filters over and over again.loading...Learn moreCoach agents in real time with flexible automationsDevelop and automate checklists along with helpful reminders for agents that are triggered by chat events.loading...Learn moreStripeNow you can check your customers payment details and process payments right in the chat. loading...Learn morePrivate TODOsCreate and manage your TODOs and Notes directly in LiveChat, connecting them with your customers and chats. loading...Learn moreChat NotesCheck conversations with your customer and see if there are any notes left by your teammates!loading...Learn moreCreate surveys containing questions to customersDo you want to know your customer's opinion on a particular topic? Surveys allow you to get an answer to every important question.loading...Learn moreSimple but effectiveSneakPeak lets transform the links you send into a visual preview that includes an image, headline and short description.loading...Learn moreHere are some apps you may likeKnowledgeBase for LiveChatWorks with LiveChatIntegrate LiveChat with KnowledgeBase and empower your support with self-serviceFacebook MessengerWorks with LiveChatIntegrate your LiveChat with Facebook Messenger and have your Facebook and website communication in one place - for free.WhatsApp BusinessWorks with LiveChatManage your chats with WhatsApp customers in the LiveChat appHelpDeskWorks with LiveChatIntegrate LiveChat with HelpDesk and manage all customer messages in one placeTelegram for BusinessWorks with LiveChatTurn Telegram into a powerful support, sales, and marketing channel.ChatBotFree to installWorks with LiveChatIntegrate LiveChat with ChatBot to get a customer service chatbot!LiveChat for WordPressWorks with LiveChatChat with website visitors and increase customer satisfaction.MailchimpWorks with LiveChatConvert leads into customers by sending personalized marketing after the chatHubSpotFree to installWorks with LiveChatManage your HubSpot CRM contacts while chatting with customers.Email MarketingIntegrate LiveChat with email marketing software, and include your visitors in your future email campaigns.BrowseCRMConnect your LiveChat customers with the CRM of your choice. Keep your customer's data synced at all times.BrowseE-commerceComing forward to e-commerce business owners, we gathered a whole collection of LiveChat integrations dedicated to online sale platforms.BrowseAnalyticsMonitor website traffic, measure info on visitor engagement, and track LiveChat-related events. Leverage your business by making effective use of marketing data.BrowseHelp DeskKeep all your communication in one place by integrating LiveChat with your favorite help desk software. Save chats as tickets and much more!BrowseCMSA wide range of LiveChat integrations with various CMS's. Choose the right integration, and enjoy having LiveChat on your website!Browse Connecting LiveChat with DevelopersLiveChat simply works with +200 servicesPower up your workflow with apps and services.Browse all apps